Related
Just wanted to share with everyone my experience I just had with HTC regarding the repair of my beloved Kaiser.
About 4 weeks ago my phone tri-color screened on my me. After several weeks of posting to this forum trying to get a fix I finally called for an RMA#.
Sent the phone off, got a call 3 days later saying they were running it through is diagnostics and would report back to me. 3 days later they called me and said it was being repaired and I owed them $20. Paid them and then 4 days later received a call saying my phone was repaired and it was being shipped out and the guy gave me my tracking number.
So the phone shows up and it has a description of what repairs were done. The replaced the mainboard as well as the usb connector. Loaded on WM 6.1 for me and also replaced the entire key pad on the front of the phone. Keep in mind they only thing I think was wrong with the phone to begin with was I screwed up loading the newer SPL so I could flash the phone.
Not sure if everyone has had such a good experience with HTC but this is the reason I will keep buying the phones as they come out. I honestly thought they were going to charge me $150 plus to do this.
So I will take back my 3G iPhone I got and start using my favorite phone of all time.
Now if HTC will make a phone with a larger screen the world will nearly be a perfect place!!!
Happy flashing,
heat
I think I need them to... sounds like the same problem I have. I'll call HTC today so the process can be started to repair my phone... In the Netherlands I heard less positive reactions to HTC's Service.
yah i sent back a tilt with a broken lcd and red light of death and they didnt charge me a dime..they said there was pressure damage to lcd and the mainboard needed to be replaced and also housing because they stated that they need to break the housing to replace the lcd (which is crap) so they quoted me like 300 or something (i dont remember it was 6 months ago) and i told them just to send it back to me with nothing done to it and i dont hear back from them and a week later they call me saying theyre shipping it back and everything has been replaced and i didnt even get the $29 diagnostics fee so that was awesome and to think i almost sent it in to att through exchange by mail warranty program
I sent my kaiser to their repair service for unresponsive keys on the keyboard.
It came back about 10 days later with a new keyboard, new back cover (the rubber external gsp cover was a bit loose) and a new lcd screen (don't know why).
It was warranty, so I didn't have to pay anything.
Satisfied customer over here
I have a Kaiser with the 3G/HSDPA problem in Spain, at this moment is at the Service centre for three times, each time along one month and return with the same problem. I am very unhappy
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
I need some help please, I have cracked the digitizer on my diamond (O2 ignito), it is still working for now but I'm not sure what to do next.
I could replace it with a new lcd+digitizer ready assembled in a couple of hours for about £38, I have replaced many phone screens before, just never a touch screen, it can't be that hard.
I have insurance for the phone, I could claim on this but this presents a number of other problems. O2 don't list the Ignito any more, if they send me a replacement handset (if they don't just fix it and send it back) what would they send me, the XDA guide (Iolite?) or Zest? neither of these look that as good as my diamond. Also I'd be without a phone for however long this takes. Also I'd probably have to put the phone back to stock (stock ROM and radio and remove hard-SPL) The cost is slightly less about £25 for the excess.
I've got just over 4 months left before an upgrade as well.
What do you think is the best option?
Thanks
i had same problem and was thinking of fixing myself for the cost of a new digitizer on ebay which is £10. For repairs o2 are always out of stock of the ignito it seems i was waiting 3-4weeks for replacement, in end i had to settle with a zest as i needed a phone. i would not recommend the zest at all as mine stopped working after a week and there is not much if not any support for it on here, they would not let me have a xda guide so you would be lucky if you did.
if you claimed off your insurance then they should have new stock of ignito's think a claim cost is £25
after sending my zest back after the week i managed to get my ignito back gd times.
anyway if your lucky they should fix and send your phone back after a few days depending on stock. and the postal strikes hope that helped
Thanks for that.
I think I will claim on the insurance as it sounds like quite a hassle changing the screen myself
It seems they don't carry stock of the diamond any more. They have offered me a xda guide (Iolite/touch cruise2) or some blackberry's (definate no for me).
Has anybody any experience of what the Iolite is like compared to the diamond?
The thing that sticks out the most is the lower resolution QVGA screen.
Thanks
I'm getting a touch pro now, so goodye to the diamond forum, hello raphael forum.
Glad to see Gen Y ROM for raphael
Hi all
I am facing a problem for which I could not find sufficient material/ solution. My X1 was working fine and awesome. But one day I noticed that my touchscreen is not working in Landscape mode when I open QWERTY board. Once I close the QWERTY board, the screen will return to the portrait mode and starts responding to the touch. If I am browsing in portrait mode and then select the option for "Landscape" mode without opening QWERTY board, it is still working fine. It only does not work when I slide out the keypad.
One more thing, when I slide out the key pad and close again, my screen alignment also gets disturbed most of the times and I have to align screen. This all happened before upgrade, so we cannot blame upgrade also.
Please help me out as it really feels bad to not to use keypad and screen simultaneously.
Any help will be cordially appreciated.
Regards
Gajendra
HEY!!
I actually experienced the EXACT same problem half a year ago. Definitely it is a hardware problem!! Screen do not respond to the touchscreen only when keyboard is out and that screen alignment is always out afterwards. My alignment was out when that happened and I cannot even press on the start button as it does not respond to the wrong alignment. Because of the screen, my microphone was screwed up as well, people on the other side of the line sometimes will not be able to hear what I am saying during a phone call at all.
I send it in to SE Canada and they fixed 5 different items on my phone within 10 days!!
Items they fixed (for reference):
Conductive Fabric Display
EMI Gasket
Rigid Flex PCB Assy
Conductive Fabric Rigid Flex P
BtB Connector
Do not know what these things are but they fixed my phone and the screen is all good now.
Cheers,
@Eric
Hey Eric
Thanks for your reply. Would you mind telling me the cost that you incurred in the process?
If it is a hardware problem, then there is nothing that I can do. I will also have to go for it.
Please do revert.
Regards
Gajendra
Cost? I assume you got your warranty left, since it hasn't even been 2 years since the X1 launched?
Just restore Stock ROM and Stock SPL and send it in.
@Noon
Hi Noon
Thanks for your response. I have purchased this handset from Singapore and currently I am in Miami. I am not sure if the warranty is international. That is the reason I was asking about the cost. I bought it in Feb'08.
I am not much of a geek and hence did not understand about the restore that you mentioned. Is it something like hard reset to get the factory settings??? I have recently upgraded my phone through SE website.
Thanks for your understanding.
Regards
Gajendra
I had exactly this problem!
The problem is the flex cable, which has worn out, and so short circuits itself when you slide open the phone!
u either, send it in for warranty repair, or repair it yourself, a bit fiddly but if you don't have warranty, your only option.
Its a COMPLETELY HARDWARE problem, no amount of software could fix this
and if you've only ever flashed with Sony Ericsson Update, then there is absolutely no need to restore anything! just send it in for repair
Should be ~$50 USD
@Jonny & Samurai
Thanks buddies!!
I really appreciate your responses.
Regards
Gajendra
when i sent mine in to get fixed it was free! under warrenty!
all i had to pay for was the postage to the nearest SE service centre!
As other have said, I fixed it under warranty so it was free beside the postage that I had to pay. I do believe warranty is international as my x1 is x1i and I get warranty coverage in Canada, which only sells x1a.
But I don't know if its 1 yr or 2 yr warranty?!?! I checked my repair receipt and it says 1 year, so I don't know!!
Anywayz, good luck on the repair!!!
moondoo said:
Hi Noon
Thanks for your response. I have purchased this handset from Singapore and currently I am in Miami. I am not sure if the warranty is international. That is the reason I was asking about the cost. I bought it in Feb'08.
I am not much of a geek and hence did not understand about the restore that you mentioned. Is it something like hard reset to get the factory settings??? I have recently upgraded my phone through SE website.
Thanks for your understanding.
Regards
Gajendra
Click to expand...
Click to collapse
1st of all, sorry, no need to restore anything, i just assumed you had a custom ROM.
2nd; feb'08? uhm, do you mean '09 or did you get your X1 ½ year ahead of us? ;P
You could send it in directly to Sony for only the postage cost.
If you meant feb'09 your 1year standard warranty has probably run out... but there's this rule/law about manufactauring errors ( at least in Sweden) if your ( electronical) device stop working due to production error (which this clearly is, among other usual X1 related problems) within 2 years time, the producer is still responsible to repair/replace your device!
I hope it works out for you, good luck =)
Its served me well for the past year but now i fear it has gone kaput..
2 days ago i noticed my homescreen had "no service" listed.
strange as i normally receive a 3g signal fine in my area with no loss..
So i figured take the sim out,
give it a clean and pop it back in
That came the same thing,
"no service"
So i took that sim out and tried my others [o2/tmobile and lebara]
Same thing, wouldn't get a signal..
==
So afraid to say this thing may end up on ebay or in the free ads as a faulty/repair handset as im lost with what to do.. >__<
Any advice guys?
[EDIT]
Yes the phone was unlocked,
must've been through atleast 14 different roms over time but that shouldnt effect this surely.. o__O
Have you tried a hard reset or reflash?
If your phone still dead..when there's a dead body...commonly there's always an autopsy . It can be hardware (antena), maybe something is loose in there.
Try hard-reset if not working flash stock and see if disabling 3G helps... Check no problems carrier side.
As Mr Clown said genrally a way to fix you just have to try every scenario and if not then might be hardware @ which point you can decide if worth the time/outlay?
Thanks guys for the info,
@MrClown I have tried a had reset to only end up in the same situation,
I will attempt a stock rom flash tonight to see if that helps
@Stylez Again i will try a stock flash and see if it helps,
Found a good one on the wiki so that should help
My guess is hardware related as the phone had been dropped a few times in the house albeit over many months not repeatedly,
I'll report back later guys
so thanks for the advice
hey dude! all is not lost! this is a common problem with the kaiser due to the sliding mechanism, i.e. "moving parts". over time, the wear and tear often causes the "main flex cable" to become loose/faulty. i had the same problem at the beginning of may 2010...had it fixed in 1 week and it worked fine. then i got an HD2 in june 2010 but the kaiser still works just fine!
i had made up my mind that the kaiser needed to be replaced the day it went bad. BUT i did not give up hope on it and decided to have it repaired because it is worth more in the second hand market with working phone functionality. did a simple cost-benefit analysis and figured i'd have it repaired AND get an HD2.
wouldn't you know it, i ended up GIVING the kaiser to my brother...had i sold it to a potential buyer, i'm certain it would be worth more if the phone parts work.
...and just to summarize! HD2 is GREAT! but i really miss the hardware keyboard of the kaiser and the super duper redundancy the kaiser had in terms of buttons...D-PAD+jog wheel+arrow keys on hardware keyboard, THREE OK buttons...count them! TWO start menu buttons. oh and the HD2 has a soft reset button in a REEAAAAAALLLLLLYYYYY difficult to access area behind the battery cover, unlike the kaiser's super friendly poke-the-stylus-in-the-hole approach. BUT i highly recommend the HD2 if you still fancy windows mobile...fast, HHUUUUUUGGGEEEE screen, and it seems android just might happen soon on the HD2.
ASCIIker said:
hey dude! all is not lost! this is a common problem with the kaiser due to the sliding mechanism, i.e. "moving parts". over time, the wear and tear often causes the "main flex cable" to become loose/faulty. i had the same problem at the beginning of may 2010...had it fixed in 1 week and it worked fine. then i got an HD2 in june 2010 but the kaiser still works just fine!
i had made up my mind that the kaiser needed to be replaced the day it went bad. BUT i did not give up hope on it and decided to have it repaired because it is worth more in the second hand market with working phone functionality. did a simple cost-benefit analysis and figured i'd have it repaired AND get an HD2.
wouldn't you know it, i ended up GIVING the kaiser to my brother...had i sold it to a potential buyer, i'm certain it would be worth more if the phone parts work.
...and just to summarize! HD2 is GREAT! but i really miss the hardware keyboard of the kaiser and the super duper redundancy the kaiser had in terms of buttons...D-PAD+jog wheel+arrow keys on hardware keyboard, THREE OK buttons...count them! TWO start menu buttons. oh and the HD2 has a soft reset button in a REEAAAAAALLLLLLYYYYY difficult to access area behind the battery cover, unlike the kaiser's super friendly poke-the-stylus-in-the-hole approach. BUT i highly recommend the HD2 if you still fancy windows mobile...fast, HHUUUUUUGGGEEEE screen, and it seems android just might happen soon on the HD2.
Click to expand...
Click to collapse
Well if you'll care to enlighten me on where i could get this repair done id be most glad,
Wont be handing it to the people in my local market to fiddle with as i dont trust them at all
As in regards to the previous two guys a stock rom didnt help at all it still refuses to get a signal,
so its definatly something to do with this "flex cable"
But in regards to the HD i wont be getting one,
Most likely i'll be getting another xda exec [htc universal] for my social needs,
I have a tendancy of using dated hardware and pushing their limits
sure dude! i'm just going to post links here of THREE other threads about this issue (so you can verify with some more testing if the flex cable is really the actual issue), in which i have contributed my experience. you can read my posts there as well as all the other very helpful posts of other members.
http://forum.xda-developers.com/showthread.php?t=515264
http://forum.xda-developers.com/showthread.php?t=692530
http://forum.xda-developers.com/showthread.php?t=620069
summary: first try some of the debugging techniques mentioned in the above threads and look for signs that the flex cable is indeed faulty. if so, you have 2 options:
1. get a do-it-yourself kit (available on many websites and also on ebay) and errrr do it yourself!
2. have someone reliable and experienced with such repairs carry out the repair.
i had to go for option 2. and i had to rely on the parts that the service repair guy had to offer (he cannibalized the flex cable from a tilt so the front camera of my tytn2 is no longer detected!).
i totally understand the need to milk out every last drop from these expensive devices. i truly respect the tytn2 even though it is an old device. that little bugger still has so much potential. hope this helps!
Ahhh much thanks for the information man,
You have no idea how appreciative i am
Its definatly a hardware issue so its gonna have to be a replacement fixup for myself,
Looking into this listing on ebay:
http://cgi.ebay.com/HTC-TyTN-II-P4550-Kaiser-Flex-Sim-Card-Slot-Repair-Part-/290442707411?cmd=ViewItem&pt=PDA_Accessories&hash=item439fbc01d3
Essentially from hong kong as usual but that looks like it would do the job,
The only problem now is that i have ZERO experience with mobile based mainboards and hardware changing,
Give me a pc or mac anyday and ill be done in seconds but im afraid im blank for mobile operations,
Would any UK members be able to give advice as to somewhere i could get this fitted?
Only option i can think of is at the carphone warehouse..
as in my first post i dont really wish to give this to the market people for a botched job
And much thanks to ASCIIker for all the helpful information,
cos id really dread getting rid of my TyTN II >_<