G1 broken screen insurance question - G1 Q&A, Help & Troubleshooting

So i smashed my phone's screen, but it is still usable, just cracked all over. I do have insurance on the phone, so i am wondering if it matters that i still have cyanogenMOD on it when i go to make a claim. I don't think it should, but does anyone have any insight? Or should i downgrade it?

Shouldn't matter, throw rc29 on it if you really want to be safe but insurance is different then warranty, they should not care

It makes no difference if its rooted or not because you're not getting a warranty replacement. Insurance doesn't care what happened to the phone, long as you pay the deductible.

I actually spoke with t-mobile regarding this topic... they actually don't care that we hack or mod the G1's (I asked about my G1)... they specifically said "you bought the phone and we encourage you to try new things on it."
The Insurance won't cover it if you open up the phone and depending on which insurance you got water damage is/isn't covered.

Related

How many times can you use your warrenty

for T-Mobile G1 if it's still been under a year since first purchase?
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
Meltus said:
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
Click to expand...
Click to collapse
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
Well, do you pay for insurance?
T-Mobile will only replace your phone for certain things. If you drop and break your phone, physical damage, they will NOT replace it. This is why you pay for insurance through your Network Provider (T-Mobile in this case).
Now if you're having software issues, maybe your camera stopped working, or you bricked your phone, you can get T-Mobile to replace it for free, however you need to explain yourself correctly. If you brick your phone, tell them you received and OTA update, and now your phone won't boot up. Or if it is something legitimate like your Camera stopped working for w/e reason (I've had to replace x1 of my G1's because of this, and I received a new one, free of charge), explain that to them, "One day it stopped working, and hasn't worked sense", blah blah. They're probably try and instruct you over the phone to do a wipe/factory reset, just go along with it, and remember: ALWAYS PLAY DUMB.
Anyways, to answer your question:
-if pay for insurance, then yes, you can break your phone as many times as you want, however you have a co-pay to pay (It was $130, it might be less now).
-If you've broken your phone, and don't have insurance, either replace it yourself, or you're screwed.
-If you've bricked your phone, or have some kind of software issue, you can get it replaced for free, as long as you do it right.
Hope that answers your question.
Ace42 said:
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
Click to expand...
Click to collapse
yes this is indeed what i mean. thanks for the help both of you.
personal experience..
I got 6 blackberry pearls in a span of 10 months when they first came out...

Send bricked G1 to HTC or do it myself?

Hello everyone, a couple of days ago i bricked my G1 trying to flash the SPL [silly me...] and sadly the only option to fix this, is to replace the motherboard. Now i go two options:
buy a physically damaged g1 [for around...60$] from ebay?
or
Send my bricked phone to HTC for repair? since its still under warranty.
-If i send it to HTC im just going to say "i left my phone charging one night and the next day, it was just on the G1 screen"
**sorry for double post, i couldn't delete my other thread**
On the one hand, sending it in for warranty work for something that was clearly your fault is dishonest and illegal. On the other hand, HTC deserves it for not providing updated drivers.
I'm not advocating breaking the law, just venting my frustration in dealing with them....
if your for doing it yourself then sure, go ahead. I found that buying an new G1 was much easier for me xD(ebay)
lbcoder said:
On the one hand, sending it in for warranty work for something that was clearly your fault is dishonest and illegal. On the other hand, HTC deserves it for not providing updated drivers.
I'm not advocating breaking the law, just venting my frustration in dealing with them....
Click to expand...
Click to collapse
Yeah I dealt with HTC before and believe me its not pretty, that's why i don't have much remorse for them, But that aside I know its my fault and i should pay full price for it, but its barely going to cost them anything to fix my issue.
-Im just worried if they actually going to look inside the phone's software.
warup89 said:
-Im just worried if they actually going to look inside the phone's software.
Click to expand...
Click to collapse
Unlikely..
I previously bricked a G1, and was able to return it to T-mobile with no questions asked. (it was within the 14 days, and I had to ship it to customer care.)
I know it's against HTC's warranty, but it is NOT against t-mobile's warranty to root/ect. (At least from what I read from their ToS.) As long as the screen doesn't have any scratches, there is no visible damage, and the LDI is white, T-Mobile may actually process the warranty swap for you.
Though if your device if out of warranty, or not on T-Mobile you may be out of luck

Bricked G1 and still have valid warranty?

Well if you recently bricked you precious G1, but still have warranty left, then your in luck, I was in such scenario a week ago and gathered up my courage and sent it back to RMA.
Waiting for almost a week, scared that i might get a call from HTC saying something like "hello this is HTC...WTF you haxx0r! pay $$$ and we'll return back your phone back alive"
Well, the story was quiet different, I got a call from them saying that they fixed the phone and will return it in X days at zero cost [well i paid for shipping when i sent it].
Done & Done, it cost me 5$ to get it fixed, instead of 60$+ by buying a broken g1 for Motherboard replacement, voiding the warranty, and the chance to screw up your phone even more.
*disclaimer: this might be considered a dishonest move from the owner's behalf since it was the owner's fault that the phone was broken in the first place, but is up to the owner if he/she wants to say a little white lie and send it to RMA, plus HTC told me the problem [brick] was covered under warranty*
-BTW warranty is voided if: you phone has water damage, physical damage, and/or warranty sticker was damaged or removed. [plus more that i might no be aware of]

where is the water indicator? (and questions on warrany)

I need to get a nexus one handled thru warranty, but HTC says basically if anything is wrong they'll charge for a new phone. I've never dropped it in water but I just want to make sure just in case like if some steam got in or something, I really don't want to pay $500 for a refurbished phone or something like that.
Has anyone gotten a N1 replaced thru HTC?
also, where is the water indicator thing on the phone? Can it be seen if you take the cover off?
here:
http://www.dropbox.com/gallery/6436943/1/liquiddamage?h=5096a4
I am not sure if there are any others.
The picture is of the back of my phone, at the very bottom with the rear lower cover off. Picture courtesy of HTC
On mine, there is also a water indicator under the battery terminal leads. Remove the battery, and look just below the connectors. You'll see a white sticker. or red if it's gotten wet.
Also note, that these stickers do not change color in humidity, they must touch standing water, you would need nearly 100% humidity + 100% condensation for it to change. Which under normal weather conditions (even a shower's steam) it would be impossible for it to change... And if you did get it to change from humidity, it's beyond the tolerance of the device and has voided the warranty.
Just as you can't put it in a 600 degree oven for an hour and say "i don't know what happened, it just melted in my hand" and expect a warranty replacement, or repair.
they have set standards for what the device can handle, certain number of G forces, high and low temperature, and humidity. any one of these items can void your warranty. Only a few can they really tell if it happened (water is most common).
If you think you're prone to doing these kinds of things, damaging electronic devices. You can buy insurance from some 3rd party companies, who'll replace the device, in the event it's stops working, damaged, or even stolen. Granted you're going to end up paying into the insurance for more than the phone's worth. But you'll get a brand new phone, if your friend steals it. (But they have ways of finding out if it's turned on, and they can track these things, insurance fraud is a crime, and they aren't stupid about it.) ;-)
In addition to the two sports mentioned above, my battery (stock) also has a water indicator strip on the side of it.
thanks guys, huge help.
@ mellow cat, I don't want to open the device up for fear of really voiding my warranty, I guess there's no way to see that without taking it apart eh?
@ next two dudes, thx, my strip is still white, so that pretty much means the inside is going to be white as well and I should be safe for a warranty claim right?
The water strips show two points where the water could enter. Near the battery is for the headphone jack. And the bottom is the USB port. If you did drop it in a 1/4 cup of beer (like a friend of mine with his iphone) but only went half way it'll show on the bottom.
If you're worried about steam then the battery one should be enough to ease your concern.
But any other damage like bumps and bruises on the phone is enough for them to deny your warranty claim. (Also assuming you bought new not a refurbished. Refurbs will be denied because they don't have stock serial numbers. I've worked at netgear doing support claims like that... so I know how those kinds of things work.)
Sent from my Nexus One using Tapatalk
well ****.
Here's what I'm dealing with:
The phone is my girlfriend's. I bought it brand new from Google for her. About 2 months later she left on the top of her car and drove off, it fell near the freeway. Brick.
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Fast forward 2 weeks ago, the power button would work 1 out of 3 times pressing it, suddenly it stopped working altogether, so that would be a manufacture error. The phone has normal nicks on it, but no big dents or anything that it looks like it was dropped (to me). The battery indicator is white, although she says she had it in the bathroom while showering, not in the shower, but in the bathroom.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me. She really loves this phone and can't have another one because she has to have that lighted track ball. I just want the ****ing power button fixed, that is it, nothing else. Never rooted, never anything.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
orangekid said:
Sent it to Asurion and paid the deductible, obviously they sent a refurb.
Called HTC, they said they'd replace it on warranty for free provided it didn't show user ****-ups. They are making me put $500 on a credit card in case they have to charge my ass.
So I am really worried they are going to "find" something wrong with it and charge me.
This thing is pissing me off, why so much drama just to fix something it would take their tech guy like 10 minutes? It's still within a year of original purchase.
Any thoughts or advice?
Click to expand...
Click to collapse
My first question is, what about the insurance co? Have you asked them about a replacement since they sent you the first replacement?
I've dealt with a similar situation with a laptop. I ended up suing gateway for my laptop back.
So HTC will find that it's a refurb. They will charge you for the repair. This should be a reasonable cost for repair ($60-160 no more than that).
HTC should only be asking for $500 hold if they are sending you a replacement, and that they don't want to be shortchanged in the event you don't send yours back.
They may still charge you for repairs, they may not.
But the $500 should be released either way.
If they do not do it this way, go file a civil lawsuit for the $500 damages. They won't fight it, and it'll cost you about $35.
If they do fight, then you've got your ducks in a row (you'll win), you should have your replacement anyway. Just go with it.
This is from personal experience, and I hope it goes smoothly.
They said they would replace it for free even though I told them it was a refurb via Asurion because the original purchase date is less than a year, but if they find that I ****ed it up in any way (e.g. water damage) they'd charge the $500, So I can pay $80 to fix it like you say or attempt to get the free replacement (they already know it's a refurb) chancing they charge me $500.
$160 still seems like too much money to fix something that is a common failure on their end while it's still under warranty.
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
orangekid said:
I can get a replacement refurb thru Asurion for $130 so paying $160 seems ludicrous (I know you said they may charge only $60 but what are the odds)
Click to expand...
Click to collapse
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
flibbertigibbet007 said:
So, Are you a gambling man?
Your options:
1) pay 130$, get another refurb.
2) take a chance, that that phone has never seen water. And are you willing to put $500 on the poker table for that?
Also, if you enjoy legal battles and can spare the $500 for a few months, if they do charge you the $500, then you can sue the insurance co for sending you a bad refurb, in damages of $500... since you know it's never seen water since you've had it. (it's not your fault its water stickers were set off, you shouldn't have to pay the $500. I'm not one for sue-ing everyone, but in this case, it's going to hurt you in $500 if you didn't) But thats a last ditch effort.
Click to expand...
Click to collapse
well I do play hold 'em a lot with friends over bbq and beers but that's a different story.
so maybe I'll just chance the $500 and send it in for warranty then if HTC pulls a fast one I'd do a civil suit on Asurion for $500 for sending me a jacked up phone?
maybe, I mean this whole thing sucks and $130 is insane for the damn power button.
ugh
Hey you've got more guts than I do. But you're probably on a good bet. Although I don't gamble much.
Please let me know how it ends up. I'd love to hear a good ending.
Sent from my Nexus One using Tapatalk
This thread made me really laugh. I was afraid of the $529 on credit collateral for the repair, but after going through it EIGHT TIMES (yes EIGHT) I can assure you they don't check the phone that thoroughly. As long as you didn't swim with the phone, everything's covered. Make sure your screen is not HEAVILY SCRATCHED or CRACKED, this can cause them to get ancy. The biggest problem is them sending you a lemon, and I've gotten 7 of them so far, ranging from dust under screen to power button to LCD Flicker and coloration/dead pixels. I swear its like a grab bag...
Dnlsmy I'm talking of past experience with other warranty claims and from my experience working at netgear. I don't know how lenient HTC is about their warranty. But from what you say you sound pleased other than the refurbished units you got back...
All I can say is good luck.
Sent from my Nexus One using Tapatalk
UPDATE:
ok so I ended up just sending the device to HTC, go the new unit last tuesday. Girlfriend couldn't be more pleased, noticed the difference in the button right away.
HTC didn't charge me for a new phone, so guess they didn't find anything wrong with it, glad she never let me root it, lol.
Looks like this will turn out a happy ending, thx to everyone for chiming in, I'm sure I'll be back to these forums for a Nexus related question at some point
now if you'll excuse me there's a new CM7 ROM on my HD2 that needs flashing

AT&T Insurance Question

I have an AT&T Note 3 that has suffered from water damage. What can I do to get this replaced? Will they mail a new one to me if I file a claim saying that it has been waterlogged?
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UPDATE
So a little while ago I checked all the water indicators and they were red still, so I took it to AT&T and they gave me a handout to file a claim with Asurion either by phone or online. They sent me back home and told me that Asurion will mail me a box, where I put my damaged phone in, along with the battery, and the SIM card. I tryed to submit a claim online, but it would not let me. It said that for my protection I would have to go on with the instructions on another phone. I will attempt to call them later once I have another phone in hand.
ALSO looks like I am going to have to pay the $199.99 deducatable. Asurion says that it will be replaced with new, like-new, or "other models of like kind and quality"
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Notes:
Also in case you were wondering, if you are paying the standard $6.99 a month insurance, they will still replace your phone from water damage.
Don't take it into the store (they will send you right back out with a handout with Asurion), just file a claim with Asurion on the phone and have them send you a box, put your phone in it, mail it back, and they will send you one "overnight".
By insurance, do you mean regular warranty or are you paying the extra 9 bucks a month for their anything coverage? If you have the later just take it to a store and tell you have the extended insurance, the phone was dropped in water and you want a replacement. They should replace their on the spot. If you do it through mail, then they will wait till they receive your damaged one before sending you a new one. They will use your old one to refurb and sell as a refurb. They will not send a new one in the mail till they get the old one. Best option is do it in person.
Now if you just have the standard warranty then you are out a phone as it does not cover water damage rather accidental or not.
ZOOPidy said:
I have an AT&T Note 3 that has suffered from water damage. What can I do to get this replaced? Will they mail a new one to me if I file a claim saying that it has been waterlogged?
Click to expand...
Click to collapse
Assuming your talking about Asurion, yes. The deductible is pretty high though if I remember correctly.
RIght now I am paying the $9 insurance from AT&T. Would I have to take it into the store or file a claim online?
I went through this last month myself and it is the main reason I switched to Square Trade for my insurance needs.
1. If you have the Mobile Protection Plan IE. you pay the extra $9.99 per month, and you go to into an AT&T store, they are not going to give you a new phone on the spot. AT&T will put you on the phone with an insurance representative from Assurion who is the company that handles AT&T insurance claims. The Assurion rep will get some info from you and then Assurion will overnight (FedEx) you a refurnished phone and a labeled box with which to return your damaged phone.
2. You will receive a 'like new' phone.
3. You will be billed a $200.00 deductible for the phone you receive.
4. You will have 10 days to mail back the damaged phone or you will be billed $750.00.
The reps at Assurion have an average IQ of 85 and are not very nice, so listen up. You may also notice that all the female reps have names like Cherry, Porche, Candy and such. Draw whatever conclusions you want from this.
1. Take photos of everything before you send the phone back - the box, its contents, the phone, the labels et al.
2. Make sure you save the receipt you get from the post office when they scan the label as it will have the tracking numbers and such. It is also proof positive you at least mailed the label back.
3. Once you mail the box back, wait 3 days and then start humping Assurions leg asking them if they are tracking your shipped phone. I recommend recording the calls if it's legal where you live. If you can't record the calls, then take detailed notes.
4. Anticipate harassing texts, emails and automated phone calls reminding you to send the damaged phone back. You will get these at all hours; day and night.
If you do the above you will have the evidence needed to defend yourself when Assurion claims they never got your phone and that you never shipped it as they tried to do with me and a buddy of mine just last month.
And before I forget, make sure you make the person from Assurion you are speaking with initially tell you twice what model phone they are sending you. They sent me the wrong phone two times.
The only good thing that came out of my AT&T insurance experience was that AT&T was so horrified by Assurions conduct that I was given family text messaging free for 6 months ($180 value) and an additional $20 off per month from my bill for as long as I am an AT&T customer.
Nothing like an Assurion rep cussing at an AT&T store manager and then hanging up on her to bolster your case.
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Sent from my SAMSUNG-SM-N900A
slimslim said:
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Click to expand...
Click to collapse
What you're suggesting is insurance fraud, which is a crime.
Gary02468 said:
What you're suggesting is insurance fraud, which is a crime.
Click to expand...
Click to collapse
Agree, but in tis particular case the op stated that the phone suffered water damage, don't think there's much to repair or save from it. With water resistant devices is a different story as the internal components and the mainboard are still coated and somehow protected. Now if you run over your device with your truck what sense it makes to send it back to Asurion and risking of being billed the full amount if someone misplace or loses it.
Sent from my SAMSUNG-SM-N900A
Thanks that really helped @JACK4HIRE
slimslim said:
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Sent from my SAMSUNG-SM-N900A
Click to expand...
Click to collapse
I can't speak to how AT&T and or Assurion would handle the 'loss' of a phone versus a damaged phone. I do know that part of the Mobile Protection Pack is a locator service to help a client with a lost or stolen phone locate it. I believe that AT&T would attempt to locate the phone prior to issuing a replacement.
'Lost' is a very subjective term and I would think that as long as the phone was actually 'lost' there wouldn't be a problem. 'Lost' can mean you snapped the phone in two and then threw it in the trash bin at the grocery store never to see it again. As long as you don't still possess the phone and then claim that it is lost, there is no 'fraud'.
Having said that; I don't really see the purpose of claiming the phone is lost versus damaged as you're still going to get the same marginal customer service, the same iffy replacement and a $200.00 ding on you next bill from AT&T whether you claim water damage or loss.
It's always best to keep things above board even if you screwed up and have to eat it. Companies do refer charges to the police and people do get arrested and prosecuted for fraud, insurance and otherwise, all the time.
Just my $0.02.
Let us know how it goes.
I will not report it lost. It has water damage so water damage it is. Thanks though guys.
JACK4HIRE said:
I can't speak to how AT&T and or Assurion would handle the 'loss' of a phone versus a damaged phone. I do know that part of the Mobile Protection Pack is a locator service to help a client with a lost or stolen phone locate it. I believe that AT&T would attempt to locate the phone prior to issuing a replacement.
'Lost' is a very subjective term and I would think that as long as the phone was actually 'lost' there wouldn't be a problem. 'Lost' can mean you snapped the phone in two and then threw it in the trash bin at the grocery store never to see it again. As long as you don't still possess the phone and then claim that it is lost, there is no 'fraud'.
Having said that; I don't really see the purpose of claiming the phone is lost versus damaged as you're still going to get the same marginal customer service, the same iffy replacement and a $200.00 ding on you next bill from AT&T whether you claim water damage or loss.
It's always best to keep things above board even if you screwed up and have to eat it. Companies do refer charges to the police and people do get arrested and prosecuted for fraud, insurance and otherwise, all the time.
Just my $0.02.
Let us know how it goes.
Click to expand...
Click to collapse
slimslim said:
I thought if you lose your phone they'll still send you another one. Declare it stolen or lost, isn't it easier?
Sent from my SAMSUNG-SM-N900A
Click to expand...
Click to collapse
JACK4HIRE said:
I can't speak to how AT&T and or Assurion would handle the 'loss' of a phone versus a damaged phone. I do know that part of the Mobile Protection Pack is a locator service to help a client with a lost or stolen phone locate it. I believe that AT&T would attempt to locate the phone prior to issuing a replacement.
'Lost' is a very subjective term and I would think that as long as the phone was actually 'lost' there wouldn't be a problem. 'Lost' can mean you snapped the phone in two and then threw it in the trash bin at the grocery store never to see it again. As long as you don't still possess the phone and then claim that it is lost, there is no 'fraud'.
Having said that; I don't really see the purpose of claiming the phone is lost versus damaged as you're still going to get the same marginal customer service, the same iffy replacement and a $200.00 ding on you next bill from AT&T whether you claim water damage or loss.
It's always best to keep things above board even if you screwed up and have to eat it. Companies do refer charges to the police and people do get arrested and prosecuted for fraud, insurance and otherwise, all the time.
Just my $0.02.
Let us know how it goes.
Click to expand...
Click to collapse
Guys, this is just plain illegal and is not allowed on XDA at all. It's not that hard to just send your damaged phone in. Parts can be salvaged off the phone water damaged or not. It doesn't take that much effort to just send the phone to them.
UPDATE
So a little while ago I checked all the water indicators and they were red still, so I took it to AT&T and they gave me a handout to file a claim with Asurion either by phone or online. They sent me back home and told me that Asurion will mail me a box, where I put my damaged phone in, along with the battery, and the SIM card. I tryed to submit a claim online, but it would not let me. It said that for my protection I would have to go on with the instructions on another phone. I will attempt to call them later once I have another phone in hand.
ZOOPidy said:
I will not report it lost. It has water damage so water damage it is. Thanks though guys.
Click to expand...
Click to collapse
Thank you for doing the right thing! This is what insurance is for.
Friendly Neighborhood Senior Moderator
kennyglass123 said:
Thank you for doing the right thing! This is what insurance is for.
Friendly Neighborhood Senior Moderator
Click to expand...
Click to collapse
+1 on that thank you!

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