Related
This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Damn, hate those broken screen story's. Scars the **** out of me.
jon_k said:
This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Click to expand...
Click to collapse
I dont know but man I hope that there isn't. Have you tried contacting invisishield? Never mind, b/c they'll blame you. Most applicators like that use alcohol to evaporate the remaining moisture that's left. My friend applied it to his, and he used very little liquid(scared), so GOOD LUCK!! I MEAN IT
Tough break, sounds dangerous to pour liquid on the screen though !
On a related matter has anyone seen pics of a Kaiser pulled apart ? Still wondering where the GPS antenna is located !
Yeah, I hope I don't get shafted.
I love the invisibleshield, and I put one on my $1,500 DSLR camera screen, but since the Kaiser screen is recessed a bit, when you squeegee the solution out from under the screen, it cannot be wiped away. It just gets pushed out between the phone's body bezel, and the screen glass -- right in to the phone. With my DSLR camera, the screen is flush with the body, so when squeegee'd I could quickly wipe the water/alcohol away.
Contacting Invisibleshield got me:
Our liability does not extend beyond our product. The lifetime warranty only covers the replacement of the invisibleSHIELD and NOT a warranty for the device the shield is protecting.
Click to expand...
Click to collapse
If ATT charges me the $400 if they find out, I guess I'll pay it. It's my fault, but by extension of invisibleshield. Guess I'll learn not to use that product on anything that has a recessed screen. I was thinking of buying an invisible shield for my laptop as well, but it's screen is slightly recessed like the kaiser, so you can forget me doing that!
xmoo said:
Damn, hate those broken screen story's. Scars the **** out of me.
Click to expand...
Click to collapse
That was why I bought the 'best screen shield on the market' for scratches (invisibleshield). Coincidentally that was the demise of my phone. I also purchased a steel case that basically would let me sit on my phone (uncomfortably) if i wanted. The desire to protect my phone, did the opposite in my case.
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
zcink said:
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
Click to expand...
Click to collapse
Could be, zcink. The replacement phone is on it's way. I can remove the battery during this time it takes for the replacement to come and see what happens. Unfortunately, I think one of the following has happened:
1) Water seeped between the LCD protetcive glass, and the LCD itself, and somehow soaked in to the LCD causing mini shorts -- thus resulting in kludged text.
2) Water seeped to the phone's connecting cable where the screen input is, dried on the wires, thus creating a short -- destroying the signal.
Either way, when the liquid dry's, the mineral deposits causing the short will still exist, still causing a short. For both, repair requires disassembly, voiding my warranty. I could buy a new replacement screen from the China place for about $100, but if ATT /might/ replace it without screwing me, I'll take the chance. Just wanted to know what my chances /were/ them finding out it's got water in it.
I guess the moral is.
Don't buy from InvisibleShield, unless you use a SPARING amount of spray they they include. They include a huge bottle, and I used 2 sprays worth applied to my shield. This created enough excess to be squeegeed right into my phones body. The phone worked great for a few days, until one day at work, while I was using it -- BAM -- the screen was dead.
There isn't the water dectector there, but I'm pretty sure the technicians would notice the damaged screen.
I know those screen protectors, used them for alot of things. Using one right now actully. Its the one you wash with soap and warm water, and just let it dry, it have a static adhesive to the the scree.
I see. yeah hopefully the ATT tech will be lazy and just grant you the warranty without investigating. just play dumb. If they charge you the $400 call them up and threaten to switch to T-Mobile.
My phone died and T-Mobile was going to do nothing until I threatened to switch to ATT, then they replaced it.
I seriously doubt that they will be able to tell unless you really soaked it, next time use a dry screen protector, they work just fine, no bubbles. The only moisture sensor is on the battery, and if it was a tiny amount of moisture, there's likely no signs in the screen assembly. AT&T isn't likely going to dissect the screen to check.
Kaiser disassembly howto
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Hadn't heard of that screen protector before, guess it would work well on an HTC Touch, not sure how the "full body" version works though!
gabriel31337 said:
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Click to expand...
Click to collapse
Amazing find. Thanks!
It appears to me that the screen itself is it's own modular unit. Meaning, after phone disassembly, you'd have to disassemble the actual screen itself. Further, there is no moisture indicators directly by the assembly it seems.
Knock on wood, but I'd hope a tech wouldn't go that far to determine the fault of the phone. I assume they would if theres telltale signs of water damage to the display (streaking might be a common sign.) But, maybe, just maybe, they won't.
http://www.gpspassion.com/download/HTC_Kaiser_disassembly.pdf
updating link
RemE said:
The only moisture sensor is on the battery
Click to expand...
Click to collapse
The service manual shows 4 of them, one under the battery that can be seen from the outside, one at the top and one at the bottom of the mainboard's other side, and.. one on the board that holds the bottom front panel switches, so very close to the LCD.
Personally I wouldn't have asked for a replacement phone, I'd have disassembled the phone and tried to clean it if made dirty by the liquid, bought a spare screen off ebay if it was definitely dead, and if ultimately it didn't work bought another phone off ebay for less than $400. But maybe I like risk
Here, Perfect for what you need, used it myself: http://www.mindsofwisemen.com/fileso/other/ReplacingTheLCDonaKaiser.pdf
Best wishes
Mod Edit:
Not sure if the above noted guide is officially and with permission uploaded to that site, but to give credit to members here it is (SKDVR’s Adaption of Tony Chen’s guide)
http://forum.xda-developers.com/showpost.php?p=2247685&postcount=19
i took mine apart to replace the screen; pics and info on what i did and where i got it. didn't see any water indicators near the screen when i did it, didn't think to look...
Keyboard membrane removal.
So, I've had trouble with my keyboard lately and wanted to just clean off the contacts on the membrane...but I can't seem to get the damned thing out of the plastic keyboard Middle Housing.
I have gotten everything apart so the housing is separated. Verified that I did it the way the service manual says...but i saw NOTHING about how to disassemble the keyboard from the housing.
PLZ! Pictures are good.
Try replacing digitizer screen
found that digitizer screen is above lcd and can be purcased for about $10 on ebay
hello guys,
my tytn II cant detect simcard saying the simcard is missing.
Any idea whats wrong???
help help help!
pm me and i will help.
there is a secret
ok calm down and describe problem in details not just a rough topic title and then help help help
Open back cover, let it dry for a day or two, try again, buy another
my unit is stil alive but has no lcd display
my friend (cp technician) opened it and we dry it using a hair blower but stil no display
i already tried google got no solution online can someone help me
Oh dear looks like you damaged the lcd screen from what your saying...if thats the case then time to buy a new one really. Unless you can track down a replacement lcd screen for the diamond from somewhere...get in touch with HTC and see what they say.
I hope you didn't cook it with the dryer! I have had this happen several times and a full strip and dry with a kitchen towel and a few days to dry has always seen them back to life.
you either need a new lcd screen, new flex cable to your lcd, new graphics processor, and then you will need to flash the rom
statione said:
my friend (cp technician) opened it and we dry it using a hair blower but stil no display
Click to expand...
Click to collapse
Please tell this "technician" not to use a hair dryer for drying sensitive electronics again in the future. Hot, dry air, when it hits the electronic components, will cause build-up of static electricity. Also, the hot air will probably fry up the components before all this anyways. Good luck !
So how do you recommend to dry it if I ever encounter such a problem. Just take out battery and cover and let them dry naturally on the table for some days?
DonDolowy said:
So how do you recommend to dry it if I ever encounter such a problem. Just take out battery and cover and let them dry naturally on the table for some days?
Click to expand...
Click to collapse
Yes, thats the best way, you can in some cases use dry air to blow water away
How to or not to Dry!
Look using a hair dryer will not do any harm to the components on a pc board those pcb's are mass produced they are flood soldered at about 350 to 400 degree's which is about 250 degree's hotter then a hair dryer can get. the only thing you need to worry about is getting to close to the specter strip (film cable) that can melt much lower and the lcd is 2 pieces of glass with liquid between them, heat that up and the liquid expands and crack no more display. you were correct in drying it quickly if you leave the water on the board it will begin to oxidize at the solder points and then when they (Warranty repair personal) see that ,they will tell you it is not covered. the only problem you have now is returning it for warranty exchange, there is a small litmus like dot (tab) under the battery on most phones I am not sure where it is on the Diamond but it's there. which turns color when it comes in contact with moisture that is how they know it has been exposed to water. So if they (Carrier you got the phone with) send you a replacement handset ,which is what a lot of Carriers do with phone warranty's , they send you an exchange unit, you send back the bad one and you keep the exchange. then just use a small razor blade and remove the good water dot from the replacement unit and switch it with your bad phone before you send it back to the warranty dept. As far as they are concerned you have a Diamond with a bad display.
PS. When you call to setup the warranty exchange the tech is going to ask you what color the tab I referred to is. so you need to find out from someone that has a Diamond what color the dot is ,so you can give the tech the correct answer. Hope this helps.
day 2
it seems everything is working ok but the lcd is dead and need to replace
HTC Diamond
Send us an email at [email protected]
we can get the Diamond LCD Screens.
thanks
WWW.HTCLCD.COM
WWW.HTCLCD.COM said:
Send us an email at [email protected]
we can get the Diamond LCD Screens.
thanks
WWW.HTCLCD.COM
Click to expand...
Click to collapse
your site is a scam
Scam
We have 100's of satisfied customers.
even xda-developer user like it.
http://forum.xda-developers.com/showthread.php?p=2301880
Sorry if were not perfect, sure we make mistakes but we do our best to take care of every order as fast as possible.
WWW.HTCLCD.COM
edbutler said:
Look using a hair dryer will not do any harm to the components on a pc board those pcb's are mass produced they are flood soldered at about 350 to 400 degree's which is about 250 degree's hotter then a hair dryer can get. the only thing you need to worry about is getting to close to the specter strip (film cable) that can melt much lower and the lcd is 2 pieces of glass with liquid between them, heat that up and the liquid expands and crack no more display. you were correct in drying it quickly if you leave the water on the board it will begin to oxidize at the solder points and then when they (Warranty repair personal) see that ,they will tell you it is not covered. the only problem you have now is returning it for warranty exchange, there is a small litmus like dot (tab) under the battery on most phones I am not sure where it is on the Diamond but it's there. which turns color when it comes in contact with moisture that is how they know it has been exposed to water. So if they (Carrier you got the phone with) send you a replacement handset ,which is what a lot of Carriers do with phone warranty's , they send you an exchange unit, you send back the bad one and you keep the exchange. then just use a small razor blade and remove the good water dot from the replacement unit and switch it with your bad phone before you send it back to the warranty dept. As far as they are concerned you have a Diamond with a bad display.
PS. When you call to setup the warranty exchange the tech is going to ask you what color the tab I referred to is. so you need to find out from someone that has a Diamond what color the dot is ,so you can give the tech the correct answer. Hope this helps.
Click to expand...
Click to collapse
Thanks Ed for the sensible answer based on knowledge and understanding, "Replace" is the easy answer based on ignorance. People replace lots of stuff unnecessarily IMHO, bad for the environment and your wallet too.
Also note that rubbing alcohol (methylated spirit, isopropyl alcohol) is a strong drying agent, it bonds to the water molecules and removes them by evaporation. I fixed a mobile that had been wet many months before and it cleared up the board damage shorts.
Knowledge is power, fight ignorance
Hello all, while drunk at the beach this weekend I accidentally went into the water with my Touch Diamond in my pocket... stupid... I know, did I mention I was drunk? Anyways, the current issue at hand is what to do with my screwed up cell phone.
I took the backing, battery and SIM card out of the phone and let it dry out as much as I could since the weekend. When I turned it on this morning, the "smart mobility" text appears for a few seconds, but the phone shuts off shortly after that. Do batteries usually break from water damage, as well?
If anyone has any advice for me I would greatly appreciate it. Does anyone know of a legit place that can repair this? Is there anything I can do to try and remedy this problem? Or would you recommend I just sell/ditch this one and get a new phone? Thanks a lot.
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Disassemble your Diamond completely (manual floating around somewhere in this forum), clean all pieces using one of these isopropanol-brush-thingies, reassemble, turn it on - and pray. Any year - a new battery might be a good idea. No promises on anything of that though. The diamond is a very integrated piece of technology and you might have short-circuited something on one of the PCBs really. No guarantee that everything will work as usual even if the device comes up as well.
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
That's true, I meant to say insurance, heh.
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
I have the same problem with my Tytn 2. It got wet during the "Oranje" Party in Basel, when the firemen were "cooling" down the fans...
It boots..but as soon as it has booted, you here a lot of "bling..bling..bling.." and it shuts down.. the batterie doesn't charge..
You recommend to open and clean it with alcool? Actually I'm not sure if it was washed by the firemen or by my own alcool .ehhehe..
I have a Diamond now, but if I get it back to work, I would sell it on ebay.
Regards
dajudge01 said:
Warranty seems to be out of the question - I guess virtually any repair center will notice residue of loads of salt water on the first look inside...
Click to expand...
Click to collapse
There is a watersensor inside the diamond. They'll notice that the device has been in the water.
wardy said:
Strip it down Salt water is very and I mean very corrosive ! You have nothing to lose and everything to gain by doing this . Waranty repair will be expensive.
Clean with an alchol based cleaner as advised but you must ensure you get all the salt out. To see it boot means that the screen has survived ( Amazed by this ) .
Best of luck , oh and if it does not work are you insured for accidental damage on personal items on your household insurance. This could be the next route
Click to expand...
Click to collapse
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Firstly remove the battery and SIM, please do not try to power up or charge again as you might have already damaged it beyond repair.
Isopropanol or IPA is what you need (100% Alcohol), you can get this from your local chemist for about £5 a bottle.
You need to strip your phone down completely and use an anti static PCB brush to clean the whole lot (Buy it from Maplin), submerge it in a plate of IPA (excluding the screen) while cleaning. As for the warranty sticker remove this by first heating with a hair drier, then uing a Stanley knife point to remove it.
Once it’s all been cleaned and dried in air, re-assemble and power up. If it fails to work take it back for a warranty replacement. As the warranty sticker is intact, and all the evidence of water damage will have been removed, they should replace it for you without a problem.
nairb011 said:
Luckily I was at lake Michigan in Chicago (fresh water), for whatever that's worth, so I'm not really worried about salt corroding anything away. I bought it off eBay unlocked, I did buy insurance but, naturally, I'm pretty sure that this water damage won't be covered.
Sounds like taking it apart and cleaning it might be my best bet. Do you guys think that any cell phone repair place would be able to help me out? Anyone know of a good cell phone repair shop (in the U.S.)? Thanks for the help thus far guys, I really appreciate it
Click to expand...
Click to collapse
Pretty sure? I would check if I was you before doing anything else with it. If insurance doesnt cover water damage, what does it cover? Phone insurance is so expensive i thought they covered everything like theft and accidental damage, I thought the idea was a warranty wont cover you if you break the phone but insurance will.
I'm thinking it may be an idea to check before you do anything else so they dont say "Well we cover water damage, but now youve taken apart the phone we cant cover you"
Antimus said:
Have you tried charging the battery? that might explain it only booting for a second, the other explanation is that it's fried the ROM chips and only the bootloader works.
It's not looking good, is it under warranty?
Click to expand...
Click to collapse
Seriously you are not hoping warranty will cover "swimming with the diamond"...
imranbashir_uk said:
all the evidence of water damage will have been removed, they should replace it for you without a problem.
Click to expand...
Click to collapse
All the evidence, that is, apart from the water-sensitive tab which I am assuming you didn't know about...? (behind the tab for attaching a strap)
Mathew
webmice said:
Seriously you are not hoping warranty will cover "swimming with the diamond"...
Click to expand...
Click to collapse
or doese he mean "Swimming Diamond" ... Is that a new feature we overlocked? I think it's time for another entry in the tweaklist... *rofl*
My warranty does not cover accidental water damage, that is for sure.
I charged the battery up over the weekend and tried turning it back on, and, to my utter amazement, the phone completely powered on. I got to all of my menus and was able to use all of the programs that I opened, even the WiFi worked.
However, the functionality of the touch screen is quite screwed up. I don't know if its shorting out or what but there are basically "ghost taps" and other unintentional actions happening all the time. For example, if I were to just leave it at the home screen it would eventually scroll to another menu, open the start pull-down menu, automatically open the calendar and start doing random ****, etc.
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
nairb011 said:
Does anyone know how to fix the touch screen or have any ideas on how to replace one? I have a faint hope that this thing might not be beyond saving.. thanks a lot people
Click to expand...
Click to collapse
Maybe try to re-calibrate the touch screen?
Don't give up hope, sometimes these things can take days, even weeks to fully dry and become functional. My mom had a sony ericsson somethingorother that she loved, dropped in the tub, didn't work for like a month or more... She'd check it every week or so to see, and slowly the features started coming back... Little by little, more and more buttons would respond (without activating 2 or 3 at a time). Well, long story short (too late?) works 100% now. I don't think water damage is a reparable occurrence, but DON'T sell your Diamond for parts or anything like that, keep it around and check back periodically. Best of luck.
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
deuillevent said:
there is a little white sticker onto the battery.
If it goes RED it shows HTC that the Phone/Battery went into the water.
This allows HTC to avoid repair "sunk" phones
Click to expand...
Click to collapse
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Black93300ZX said:
Should also be one on the phone... If not, there's your solution. New battery + deny any water damage = Free replacement.
Click to expand...
Click to collapse
See post #12
Haha you're all over it... Yeah, I had a feeling they'd have something in the phone, they'd never make it THAT easy.
Hi
I accidentally left my i9000 home and went on holidays. It was 1 week "home alone". When I got back i charged it and started using it again.
Then after a day the battery ran out again. I needed to check a contact real quick so I managed to switch it on and boot it right until i got the contact, then battery was drained.
When I got home to charge it.. DEAD phone, not even the Jig could save it.
I sent it to warranty and they refused to cover the malfunction because they detected humidity (they sent the screenshot below)
please check h__p://img263.imageshack.us/img263/1284/i9000.jpg
When i got it again i opened it and saw that i can only get the white stuff out by scraping it and that the black spot is actually (or seems like) a chunk of burnt chip
This is what i saw h__p://img171.imageshack.us/img171/4475/i90002.jpg
I never dropped it in water, or did something wrong to it. The only humidity it may have gotten was by having it in the bathroom while i showered.. But so do my other phones!
Do you guys think it's really humidity or do I have a fighting chance?
Thanks for your input, and sorry for the pics, i can't post outside links yet, please replace h__p with http
Bump!
I appreciate any help guys >,< i want to send if back to warranty with a claim, if it really isn't humidity
Thanks
Get them to prove it is humidity, much cheaper for them to replace, consumer rights, use whats out there, threaten them, harass them dont let them win, its that simple!
Sent from my GT-I9000 using XDA Premium App
bump
can not help u
That white stuff does NOT look like humidity. It looks more like :
A: thermal paste and overheated chip
B: superglue spill (but being inside the case, this theory must be dropped).
I would say you should insist to fix it on warranty.
Thanks guys, i'll try to harass them. It really doesn't seem humidity. What it seems is that they're taking advantage of me!
The phone here costs 329€ and they're asking 220€ no fix it
You should ask them to prove it to you that the white stuff is humidity. From what I know, they have to prove you're guilty, not the other way around (where you should prove you're innocent).
Btw, does the i9000 have a humidity detector sticker or some other tech?
I went on holidays and when i came back i opened the phone again and all that white stuff.. just vanished!
If it was humidity, as in limestone residues, it wouldn't vanish!
What the hell was that!?
Anyways, regarding the humidity detector, i saw in one forum one guy with a small WHITE square inside the battery cover.
In the service manual the same square is BLACK and mine is also BLACK
Is this one? And what does white and black mean?
Thanks again
ampedrosa said:
Btw, does the i9000 have a humidity detector sticker or some other tech?
I went on holidays and when i came back i opened the phone again and all that white stuff.. just vanished!
If it was humidity, as in limestone residues, it wouldn't vanish!
What the hell was that!?
Anyways, regarding the humidity detector, i saw in one forum one guy with a small WHITE square inside the battery cover.
In the service manual the same square is BLACK and mine is also BLACK
Is this one? And what does white and black mean?
Thanks again
Click to expand...
Click to collapse
I have no idea what the square is for (mines also black)
But i think you have a fighting chance of winning this, Like said before, they must prove your guilty in order to refuse you warranty.
If you contact them demanding it to be fixed as your are 100% sure the phone has never seen water. Then someone's gotta' give and its gotta be them..
just bullsh!t them saying your seeking legal advice regarding this, and say "do i look stupid enough to leave a $400 phone near water ?? "
if they say yes, you must seek revenge
How can I tell if the phone has water damage?
Where is the indicator?
gtmaster303 said:
How can I tell if the phone has water damage?
Where is the indicator?
Click to expand...
Click to collapse
There's one behind the SIM Cover (open back with special tool or paperclip, the bit labeled "Lift to access Micro SIM").
I'd read that everything in the Droid4 is supposed to be coated with a water-resistant coating...but I'm guessing the water damage indicator isn't.
If the phone has red lines on the indicator, does that mean it's activated?
Or does it turn solid red when damaged?
gtmaster303 said:
If the phone has red lines on the indicator, does that mean it's activated?
Or does it turn solid red when damaged?
Click to expand...
Click to collapse
red lines means it hasn't been wet, it bleeds out to one color when it's been wet.
bdbraaten said:
red lines means it hasn't been wet, it bleeds out to one color when it's been wet.
Click to expand...
Click to collapse
Are you sure? I just sent my phone in for repair, and after more than 2 weeks they send it back to me saying that the phone has been water damaged
The indicator is white, but has red x's all over it
I told them the phone has never been near any water and they told me that the main board inside had corrosion from liquid. The damn plastic was still on the back of the phone covering the camera lens. How the hell could it possibly be wet???
gtmaster303 said:
Are you sure? I just sent my phone in for repair, and after more than 2 weeks they send it back to me saying that the phone has been water damaged
The indicator is white, but has red x's all over it
I told them the phone has never been near any water and they told me that the main board inside had corrosion from liquid. The damn plastic was still on the back of the phone covering the camera lens. How the hell could it possibly be wet???
Click to expand...
Click to collapse
Yes I'm sure. Every phone I've had since they started putting those moisture indicators on them has been white with red x's through it. The ones that have gotten wet (wife spilled on hers and another one our kid stuck in his mouth) have bleed out into either a pink or light red solid color. The red ink they use bleeds very easily with minimal water contact, that's why they use it.
I don't have an explanation for what they're telling you about the board having water damage, I have no idea what other kind of indicators might be inside the phone. The weird thing is I thought these Droid4's were supposed to have a coating on them to repel water so it's odd that water would get inside it without setting off the moisture indicator.
bdbraaten said:
Yes I'm sure. Every phone I've had since they started putting those moisture indicators on them has been white with red x's through it. The ones that have gotten wet (wife spilled on hers and another one our kid stuck in his mouth) have bleed out into either a pink or light red solid color. The red ink they use bleeds very easily with minimal water contact, that's why they use it.
I don't have an explanation for what they're telling you about the board having water damage, I have no idea what other kind of indicators might be inside the phone. The weird thing is I thought these Droid4's were supposed to have a coating on them to repel water so it's odd that water would get inside it without setting off the moisture indicator.
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Apparently they have another indicator inside the phone. I agree with you, I don't know how water could've gotten in the phone without setting the visible indicator off. On top of all this, it took them 2 weeks to tell me my phone was liquid damaged. This is not what I'm used to expecting from Motorola. Honestly, I've never seen such a shady repair before. I'm very annoyed to say the least. Time for an insurance claim...
They're saying the board itself was damaged. Considering how long the Droid 4 has been out, have you tried going to Verizon? You should still be covered under their one-year, and VZW is generally pretty good about replacing phones and asking very few questions. (They've replaced my phones running Cyanogenmod before, for example, because it was obviously a hardware problem.)
omniuni said:
They're saying the board itself was damaged. Considering how long the Droid 4 has been out, have you tried going to Verizon? You should still be covered under their one-year, and VZW is generally pretty good about replacing phones and asking very few questions. (They've replaced my phones running Cyanogenmod before, for example, because it was obviously a hardware problem.)
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Thanks but sadly I'm not a verizon customer. Bought this phone hoping I could get the GSM working and have it run on AT&T. You think they would still replace it? I don't have the original purchase receipt or anything.
gtmaster303 said:
Thanks but sadly I'm not a verizon customer. Bought this phone hoping I could get the GSM working and have it run on AT&T. You think they would still replace it? I don't have the original purchase receipt or anything.
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Did you purchase the phone from Verizon or somewhere else?
bdbraaten said:
Did you purchase the phone from Verizon or somewhere else?
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Somewhere else.
got it on Ebay
gtmaster303 said:
Somewhere else.
got it on Ebay
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No offense but then why would you even take it back to Verizon?
You took a risk buying off eBay, own up to that risk and accept the consequences from it.
I'm sorry this has happened to you, but taking a product into a store you didn't purchase it from is fraud.
OP never said they were going to take it to VZW, somebody else suggested that
Pretty sure OP sent the phone back to Motorola, which is legit as far as I'm concerned.
gtmaster303 said:
Thanks but sadly I'm not a verizon customer. Bought this phone hoping I could get the GSM working and have it run on AT&T. You think they would still replace it? I don't have the original purchase receipt or anything.
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podspi said:
OP never said they were going to take it to VZW, somebody else suggested that
Pretty sure OP sent the phone back to Motorola, which is legit as far as I'm concerned.
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Based on this post and the comment I bolded he seemed to be considering it. I agree up until this point he seems to have handled it in a legit fashion but seemed to be considering a move that wasn't legit that's why I made the statement I did.