Xperia and Rogers 3G Issue - XPERIA X1 Q&A, Help & Troubleshooting

Well for the longest time I've had 3G activated on my phone but I've always connected to Edge. As of late my phone has been connecting to Rogers 3G. Sometimes it's stable, most of the time it's not. Connecting to 3G usually causes my phone and data connection to reset, usually back to G or Edge, and at times even causes my phone to soft reset randomly. Just wondering what's the deal with this and if I should just turn off 3G completely.

Maybe it's something you need to call your Roger's rep about? I'm on Rogers and I get 3G very consitsantly. I've had no issues so far. I dunno could it be the rom you're using?

its most likely a software issue. Try doing a hard-reset or try a different rom. Its either that or the 3G reception in your area isn't good. Try using 3G data with a different phone to see if its the network or your phone thats causing the problem

You guys are both using the X1 right? Cause I remember for the longest time Rogers didn't broadcast the proper 3G bandwidth for the Xperia... I dunno if that's changed since the X1 came out on Rogers

are you living in like a small town type of place or areas of the city where they don't really have that many or any signal towers? because that may be part of the reason why you go into edge a lot of times.
I think reception has always been a big issue with sony ericsson phones .
I lived in calgary, and when I drive up to general N.W. areas that are higher up in sea levels (such as edgemont (a phone reception killer location because a few years ago because they never had any reception towers up there) and parts of country hills) I get terrible reception.
my w810i, z610i, and my x1 has crap reception when I get to those areas from time to time.
anyways, hopefully you'll get it all figured out soon.

3G to edge to No connection
Hi I was about to open a new thread for it, then I saw yours. At least you are getting a 3G network. Mine just keep looking for it, then it finds 3G then Edge the H (I dont even know what that is) then there is nothing!!!!! Then it restarts again..........
Anybody any idea?
thanks in advance

Haha funny thing is, I actually live in Calgary and I only get 3G when I drive up North. I live in the South and I only get Edge but when I drive up to the University or am at the University in the NW, I get 3G. And yeah I've gotten H a few times too

Dehvee said:
You guys are both using the X1 right? Cause I remember for the longest time Rogers didn't broadcast the proper 3G bandwidth for the Xperia... I dunno if that's changed since the X1 came out on Rogers
Click to expand...
Click to collapse
im using the X1a from Rogers, so it does have the 3G bands. Im pretty much on 3G all the time and in some circumstances i get 3G+, which is probably a result of Rogers' enhanced 3G network
if im not mistaken "H" stand for HSPA......which is probably the same as me getting 3G+, guess it depends on the ROM being used.
If your using the X1i......then it could explain your spotty 3G reception
In any case, if your phone is restarting then try a hard-reset

Related

Is this normal? Signal Loss

Hi:
I have a Tilt on AT&T's network. Today I was about an hour away from home, and noticed a complete loss of signal. My other phone, a Motorola Razr V3xx, had 3 bars of signal at the same time. I had this same problem in the same rural area before, and just assumed there was nothing I could do about it.
This time though I decided to turn off 3G on the Tilt (since I know it can sometimes interfere with reception), and still nothing. Then I did a soft reset (still had 3G off), and I finally found a signal, as well as the Roaming icon.
Is this normal behavior? The Razr also has 3G, but apparently must switch over to edge when it is in a non-3G area. Why would my Tilt need to be manually reset in order to find a signal?
Thanks!
Hi:
I'd really appreciate any reply
Even if it's to tell me that this is unheard of behavior. My warranty is about to expire, and need to have my phone replaced before it expires if this is a fault unique to my phone.
Thanks again!
cincy1020 said:
Hi:
I have a Tilt on AT&T's network. Today I was about an hour away from home, and noticed a complete loss of signal. My other phone, a Motorola Razr V3xx, had 3 bars of signal at the same time. I had this same problem in the same rural area before, and just assumed there was nothing I could do about it.
This time though I decided to turn off 3G on the Tilt (since I know it can sometimes interfere with reception), and still nothing. Then I did a soft reset (still had 3G off), and I finally found a signal, as well as the Roaming icon.
Is this normal behavior? The Razr also has 3G, but apparently must switch over to edge when it is in a non-3G area. Why would my Tilt need to be manually reset in order to find a signal?
Thanks!
Click to expand...
Click to collapse
I'm not sure why but your phone should have switched automatically. For me, I have my band set to GSM manually.
Are you using usually using 3G with no problem? There's a hardware fault in some devices that will appear about a few months of usage where 3G becomes inoperative. When connected on 3G calls will fail, and one needs to force GSM and reboot to be able to use the phone again. Return to service center needed for repair, mine is there now.
Hi:
Thanks so much for your replies!
I think I probably need a replacement phone, so I guess on Monday I'll call and spend the 15+ hours p) on the phone to AT&T to get a new one, lol.
Kilrah, yes my 3G usually works fine, but apparently when I go into a non 3G area it just loses signal. My phone never really gets great reception anyway, so hopefully the replacement will be an all around improvement.
Thanks again!!

(Poll) What's your opinion on 3g?

As far as making and receiving phone calls, do you use 3g? Any phone I've ever seen that uses 3g absolutely sucks. My dad's phone, my mom's phone, my girlfriend's phone, my phone. What happens is the call either doesn't go through. If you listen to the dial tone it has a small click right before each tone, if I hear that, it mean's the call isn't going through.
My mom and girlfriend have gone through replacements on their phone, but the 3g still sucks. I've even noticed they don't get that great of reception.
Even on my Tilt, if I switch to 3G i only have 2 bars and apparently people have complained of calling me but I never received the call. Now with Edge, I have full bars, and no one ever complains about the call not going through.
So what's your guy's take on 3g?
Similar to what you've experienced. I generally leave mine turned off the majority of the time, since I have the WiFi running when I'm at home anyway. I turn it on only when I need to browse the web or something when I'm out and about.
Not to mention the immense battery drain that 3G demands. My battery life is dramatically better on Edge as opposed to 3G.
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.
Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G), plus the Touch HD, Omnia and i780 can work perfectly with 3G on a proper network.
Click to expand...
Click to collapse
I don't experience network issues as bad as the OP seems to have, but I've always had terrible battery life on my Tilt and my iPhone, my two most recent 3G devices. My 8525 was actually very good on the battery with 3G running all day long, never had a problem getting through the day.
Maybe the intermittent GPS usage on the latter two? I don't know.
Chainfire said:
Your provider needs to update/fix their network. This is not a device issue, it's a network issue. Proper 3G (well, 3.5G / HSPA, not just UMTS per se) should also use less power than GSM / EDGE for transfers... (in watt/kbps, though)
I know for a fact that all devices in my signature (that support 3G) can work perfectly with 3G on a proper network.
Click to expand...
Click to collapse
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).
I woudln't mind using it for data but the fees here are prohibitive for private use. We use it on our work phones for data and it works well on Telstra.
mikeeey said:
I should go in and ask them about it, just to see what they say. Ask them why the new and greatest 3g is worse than edge. I have AT&T, I live in Washington, and I live right by a Cell tower too (only a 2 or 3 blocks away from it).
Click to expand...
Click to collapse
They'll probably say it ain't so Thing is, when 3G first got rolled out here, we had much the same issues. The big providers here spent some $$$ to replace "faulty" hardware at the towers, and voila, the problem disappeared (2 years ago?). Seems many 3G networks around the world have similar issues to the ones you described in the opening post. I have a sneaking suspicion that one of the 3G cell-tower hardware manufacturers - probably the cheapest and hence most used - makes some really crappy equipment. I could almost imagine that manufacturer is Qualcomm
In all seriousness though, all I know for sure is we had these issues here too, and they fixed them by fixing the towers. (Though of course there is some difference between different devices and how well they do 3G)
From talking to some guys at work Telstra's 3G network has been pretty much flawless for them asides from cost issues associated with Telstra.
I live in indonesia and never have any problem with 3G,. , the only problem is, its expensive,. lol,.
I am in NZ
No problems with 3G whatsoever. Have Imate JasJar - loving every second of it.
New Jersey, USA
3G has always seem pretty good around here in New Jersey with AT&T, but I'm 25 minutes from New York, so imagine how many towers they have on the tri-state area (New York, New Jersey and Connecticut). Very rare to lose 3G reception (exept on the iPhone 3G that everybody complains about losing it often). But important to mention also is that Kearny, town where my sister lives, I lose reception a 100%, my phone's reception just dies, and when I switch it to GSM instead of 3G...voila. Full signal strenght.
wow.. the results turned out quite different than I imagined.
Obviously it's just in my area that 3G sucks. I really wish they would fix this, considering that every phone released now is 3G...and you think someone would notice... well, I'm sure if I wait long enough people will start to notice, but who knows,
I can't remember the last time I had problems with 3G. though I remember before Cingular got bought by AT&T and they were just rolling out there 3G, I used to have problems then, I guess it was due to them configuring/re-configuring the towers. I think the engineers were just going by what the manual said, which weren't the best settings for each area.
I'm on 3G all day everyday on the hour and it's good. even when I'm in the basement and have 1 bar I still receive all my calls and I can make calls. though on this 1 bar I sometimes have to repeat myself every 1.5 minute, but I don't complain about that because it's 1 bar and I'm in the basement. at my friend's apartment I'm the only one that get signal, nothing else work there, not T-Mobile, not sprint, not verizon, not alltel, not vergin nothing else only AT&T works and I get 3 bars of 3G there. I always laugh because he has to leave his phone by the window and use his blue tooth.
I honestly don't think you're by a 3G tower because you should be getting way more than 3 bars. also ask them about the issue you're having AT&T is a good company they will listen to you. call them and open a ticket (before this they will have you go through the basic steps, restarting by removing the battery, etc) tell them you've done that multiple times and yet you have the same issue so it must be a network issue. have them escalate the ticket (they will send an engineer out and he/she will call you, they will work on the towers around your area). don't forget to be polite, no one likes a hot head.
in roughly mid year last year I was only getting edge at my job even though it is a 3G area. at home inside my house had full bars, so I called them up and they worked with me. the engineer stayed in my area roughly 2 weeks to deal with the issue. after that I've had 2 bars of 3G in doors at my job.

SE Responds to Signal Strength Problem

Hey guys ... I was just reading on the SE X1 blog (http://sonyericssonxperiax1.blogspot.com) something about cool X1 accessories and was very surprised when I read this:
"Other accessories include things to boost the phones use, like memory cards, an easily applicator chip to boost signal strength, car chargers to keep your Xperia working while travelling, and many others..."
Now I know that I m one among many here that think that x1 signal strength is very poor .. has anybody heard about this chip before and where can I get it, how much does it cost, how effective is it and how do you use it?
regards
I don't think that blog is official, and I highly doubt those "chips" actually work.
reception on the phone is poor. driving, building, walking... you never know when it's gonna go. pain the jane.
Those signal chips have been around for almost a decade. They don't work but don't take my word for it. Go to ebay and order yourself one.
well .. this blog isn't official ..
plus , i haven't ever faced a poor signal since i've been usin my X1
3aZoOoF said:
well .. this blog isn't official ..
plus , i haven't ever faced a poor signal since i've been usin my X1
Click to expand...
Click to collapse
u will, i have fall signal whilst writing a text and by the time i have finished its trying to find a signal, even though i have not moved. im hoping that the r3 firmware improves this in some way, maybe release a new radio for the x1
I have any X1a on ATT and the signal sux. What's really weird I noticed is that the call is never handed off either (3G to E). Instead, it drops the call completely and then goes to Edge.
elee888 said:
I have any X1a on ATT and the signal sux. What's really weird I noticed is that the call is never handed off either (3G to E). Instead, it drops the call completely and then goes to Edge.
Click to expand...
Click to collapse
I've heard complaints about this with the iPhone 3G too. Probably an AT&T thing rather than the X1 in particular.
I'm on T-Mobile (so EDGE only), and it's been as reliable as any other phone I've had (aside from T-Mobile coverage sucking in general).
Ganondolf said:
u will, i have fall signal whilst writing a text and by the time i have finished its trying to find a signal, even though i have not moved. im hoping that the r3 firmware improves this in some way, maybe release a new radio for the x1
Click to expand...
Click to collapse
As far as I know, the signal strenght problem only affects some countries (UK, some part of USA, ...). It much depends on the operator infrastructure.
Here in Netherlands i dont have any problems with signal on 3g i can browse every where i want
[email protected] said:
As far as I know, the signal strenght problem only affects some countries (UK, some part of USA, ...). It much depends on the operator infrastructure.
Click to expand...
Click to collapse
i am in the uk, but my old sony w960i never had a problem. sony has already said that the signal is weaker due to the metal housing of the handset but there is a signal booster in the handset that comes on if it looses signal but sony says if drains more battery
I've the same problems too. I have to switch off the 3G/WCDMA to get the strong signal..btw, I'm from Indonesia..
yeah the signal is bad all my old SE phones had no problems but x1.....
Reception is fine here in Austria too.
And please, stay away from these chips. Only thing they do is stealing your money out of your pocket.
Chaosstorm said:
Here in Netherlands i dont have any problems with signal on 3g i can browse every where i want
Click to expand...
Click to collapse
The problem is not with browsing... you barely notice a drop in the speed or change from 2.5G to 3G.
The problem is when calls drop or everyone else around you seems to get reception and you're still tapping 'please resend message'.
Might seem like a small problem to some but I'm doing around 2000 minutes a month and it get's on your nerves.
I like the phone so am looking for a fix / update.
Cheers,
DrSpain
Same in Belgium... No problem with the signal Strenght, often I am in HSDPA mode
tricky42 said:
I've heard complaints about this with the iPhone 3G too. Probably an AT&T thing rather than the X1 in particular.
I'm on T-Mobile (so EDGE only), and it's been as reliable as any other phone I've had (aside from T-Mobile coverage sucking in general).
Click to expand...
Click to collapse
This really seems to be an AT&T Problem. My X1 hands over 3G (actually 3.5) and Edge quite well during calls. I have here a low 3G signal, but good Edge signal. 3G is prefered so I´ve an handover quite often.
I'm on Vodafone in the UK and while my colleagues on the same Network have a signal using other phones, my X1 invariably does not. I usually have to go to the other side of the office to get a signal. Hope new firmware can sort the problem out.
Darkwolfde said:
This really seems to be an AT&T Problem. My X1 hands over 3G (actually 3.5) and Edge quite well during calls. I have here a low 3G signal, but good Edge signal. 3G is prefered so I´ve an handover quite often.
Click to expand...
Click to collapse
I've got ATT/X1A in NYC and have no problem unless I'm in some basement. Perhaps the OP has limited himself by selecting a particular band and/or network type? I know if I purposely select WCDMA my 3G will drop because it's pretty spotty out here. Call quality is perfect if I have them both on Auto.
New firmware isn't going to fix it. It's a hardware issue caused by the build of the device, structure and materials used etc - they are blocking the signal slightly.

[Q]No 3G Reception, but lots of HSDPA

Hey everyone, long time reader, but I don't think I've ever posted before. I've had a HTC Touch Pro for a few months and I think its a great phone. Last was an iMate JASJAM.
I seem to get great HSDPA reception at my home, and a little bit in my office, but drops out all the time at work and goes back to EDGE, skipping 3G altogether.
This wouldnt normaly bother me too much, but 3 charges for going off their data network, and doesnt go towards my download cap, is additional.
I've tried out every radio that you guys have here for it, and none seem to help. And I have taken the SIM out of the phone and put it in my old JASJAM and it gets 3G reception fine in the same spot.
Maybe the actual physical antenna in the Touch Pro is very weak or something...
Any ideas peeps?
Thanks in advance
Forgot to mention, very occaisionaly in certain areas of canberra, I can get 3G reception and HSDPA, annoyingly enough, whenever I am at a 3 store

X1 Band does not switch

i'm having a problem with the band not switch when its low on signal. for example i will get the H and when it drops down to 1 or no bars it doesn't switch to E. also some times when the reception is around 2 or 1 and its on H, i would drop calls or can't call out at all. for some reason i've noticed that the reception issue happenes a lot and i would have to change the band to GSM and 850, 1900, then it would stay on E.
anyone has this problem or know a fix?
<(@[email protected])>
.
I was about to suggest you flash a different radio, but then I noticed that you're on AT&T. It's just your network being crap.
I believe the network sets the rules on handing your cellphone signal over to another tower. Only thing you can do is tell your phone to force EDGE or HSPA.
yea when ever i have no signal i have to force it and the best i can get is edge. but this wasn't an issue before? could it be a hardware issue?
Depends on carrier too. I have such issues sometimes.
But X1 also tries to keep 3G/HSDPA as much as possible...
YEAH I BEEN GETTING THE SAME PROBLEMS WITH MY XPERIA, I HATE IT BECAUSE IT IS LIKE IM BEING LIMITED OFF GOOD RECEPTION SIGNAL. SOMETIMES I CANT MAKE CALLS AT ALL. cOULD AT&T BE DOING THIS TO ALL CELLPHONES LIKE MY X1, SINCE THEY WANTED TO CHARGE ME 30 DOLLARS A MONTH FOR UNLIMITED INTERNET,SO I COULD GET 3G SPEED, SOMETHING I DIDNT HAVE BEFORE, BUT I STAYED WITH MY REGULAR INTERNET SPEED, AND NOW I EVEN GET FASTER INTERNET SPEED THAN MY BROTHERS AT&T HTC fUZE 3G PHONE.
Well just a FYI, but AT&Ts network isn't the great in San Franciso anyway.

Categories

Resources