Database Develop

3G No longer working?

I live in the Chicago area and am testing out AT&T service and the Tilt (thinking of switching from Verizon). Anyway, late last night the Tilt started searching for signal and could not find the Voice or Data network. I tried doing a hard reset... still nothing. When I got up this morning, it was still searching. I tried another hard reset, and now it is able to get on the voice network. The data network is working as well, but only as Edge, as it does not seem to see 3G capabilities anymore.
My question is do you think this is an issue with the radio, the SIM or simply AT&T's network. I was using 3G with no issues since Friday. The phone is brand new and was working flawlessly until last night. I did not perform any tweaks, or install any software other than Flexmail.
Your input is appreciated.
SC

Dont worry, it could be just a network (provider) issue.
I got 3G signal at home, but sometimes (very rare) I got GPRS only
It will be ok

i am in chicago and all of today couldn't get on 3G, I hope it is network because I didn't change anything from when it was working till now

I don't think this is a network problem. For 2 days everything was fine. Now, mine does the same thing as eras2r. Works fine on Edge but when I am on 3G, it not only fails to connect for data, but it also kicks me off the voice network. Takes about 5 minutes or more to reconect. Sometimes it throws me out when 9n 3G area for no reason. AT&T told me to return, but since I was Premiere, I could only do an exchange. Total suck. Hopefully I get my new one and it won't have this prob.
Turns out it was a radio ROM problem. Need to make sure you are using:
ftp://xda:[email protected]/Uploads/Kaiser/Radio/KAIS_Radio_Only_1.27.12.17_CustomRUU.rar
I had 1.27.12.11 and it was killing me, but now all is good in the World!

Losing phone signal when switching from 3G->Edge

When I leave 3G and enter Edge my phone loses the signal for a while. A soft reset can bring it back immediately. I posted elsewhere and was told it might be a WM6 error.

Am I alone in experiencing this? It's a really noticeable lag until it regains a signal.

I see the same but have the same problem on my Nokia's also. I live right on the fringe of 2 cell sites. One is 3G the other not and sometimes I end up with no signal at all. On my Tytn I used 2 switch of the 3G when at home!
Doesn't help you much but thought I would let you know....
Al

Yep, I have this problem as well. When I go into the basement of our office, it's on an extended antenna that Cingular installed so it only does EDGE. When I get above that I hit another antenna that has 3G, 1 time out of 20 it doesn't switch properly and I have to do a soft reset for it to begin to switch networks properly again.

Neonwheels said:
Yep, I have this problem as well. When I go into the basement of our office, it's on an extended antenna that Cingular installed so it only does EDGE. When I get above that I hit another antenna that has 3G, 1 time out of 20 it doesn't switch properly and I have to do a soft reset for it to begin to switch networks properly again.
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WHat country do you guys live in? + provider?
I think its a provider problem

restart after loss in service?

I just took a trip for the weekend and much of the area i travelled thru didnt have cell service. However I found that when my phone was in a cell service area it wasnt making calls. here is the scenario...
driving down the highway, my cell isnt finding a signal, it sets itself to the airplane setting & thus calls cant be made, my wife's curve has a signal & she's on the phone, so i turn the phone back on & try to make a call...it ends my calls before it rings. i try to wait to see if its a timing issue, 10 minutes lapses, wife still on phone, i try to make a call, no go.
i had to cut my phone off & cut it back on to get the phone to work?? it recognized a signal as i had 1 bar of signal reception on the tilt and my wife's curve had 2 bars. but it'd never start a call. i'd see that it said calling, 3-5 secs later it said call ended...
anyone have any idea as to why this would happen or why i'd be required to restart everytime i leave a cell service area & reenter one? any fixes? i searched for my title & found no results...

Are you on 3G or GSM when it fails? If it's on 3G, you could have that problem, try to switch to GSM only and see if it's better.

kilrah said:
Are you on 3G or GSM when it fails? If it's on 3G, you could have that problem, try to switch to GSM only and see if it's better.
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well as far as i know we're not getting 3g until may...but i do drive towards a 3g network, so it may have been switching over to 3g prior to driving into the back country?

kilrah said:
Are you on 3G or GSM when it fails? If it's on 3G, you could have that problem, try to switch to GSM only and see if it's better.
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i checked & the phone is actually set to gsm only already...so this cant be the issue. any other thoughts?

Wish I had an answer, but my phone does the same thing. I must reset the phone to get a signal

onemilehigh said:
Wish I had an answer, but my phone does the same thing. I must reset the phone to get a signal
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what rom are you on? the 162 htc/att rom? bcuz i know now i am having a problem i wasnt before. because there is a building downtown that doesnt get cell service in it, and i frequent that building. i never had the issue on my original tilt on the 158 (i believe) rom, but this rma came w/ 162 rom & now im having the issue in that bldg too. which goes to further prove its not the 3g network theory. its just a matter of losing signal & then getting signal back where i am experiencing the issue.
thanks for any help.

onemilehigh said:
Wish I had an answer, but my phone does the same thing. I must reset the phone to get a signal
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I had/have(?) the same problem. Called ATT and got a replacement. Hopefully this fixes it.

sharpja said:
I had/have(?) the same problem. Called ATT and got a replacement. Hopefully this fixes it.
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please post the results...bcuz i hope i dont have to rma yet again!!!

stanGib said:
please post the results...bcuz i hope i dont have to rma yet again!!!
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Today was day one with the new tilt and it didn't have the problem. However, my old one wasn't consistent one way or the other, either, so I'll have to give the new one some time.

(work for at&t) New phone will not fix this problem, nothin wrong w/ phone. U need to go to a local corp store and change the SIM and get someone who knows what they r doing so they put all of the SIM updates while plugged into the comp. OTA updates will never work w/o these initial updates.

I have an issue where i'm connected to the net (GPRS/hdspa) and occasionally i will lose the connection whislt the connection is still active..
No internet functions will work even when i reconnect
I have to then restart the phone to be able to use the internet again
Not the same issue but something similar

Same problem here. It is not possible to establish a 3G connection. If I set the BAND in the telephone Settings to GSM the connection is stable. If try to establish a 3g connection all further connection trys will fail.
I already changed my Kaiser, it did not help.
Update:
T-mobile will sent me a new sim card. Hope this will help...

Tilt Stuck in HSDPA Mode as of yesterday

This is very strange. As of yesterday my Tilt seems to be stuck in HSDPA mode.
Before yesterday when the phone booted it would first momentarily display G mode, then media net would try to connect and it would go to 3G mode. Then as the boot completes the application which access the internet kick in and the phone jumps to H mode for the downloads. When the downloads were done, it would settle back into 3G mode. That is normal behavior for the Tilt as it was for my old Hermes.
As of yesterday it starts in H and stays in H all day and nothing I do seems to be able to get it out of H. I have tried turning off the phone, turning off and on the HSDPA setting, rechecked all my tweaks, no change. I have done everything I can think short of a hard reset.
I was convinced it was a software issue on my phone, until I looked at my wife's phone. Her Tilt is doing the same thing as of yesterday. She is on the stock AT&T ROM (no bloatware) and I am on the Official HTC TYTN II WWE ROM (6.1) So the phones are different in terms of software and tweaks.
Thus I concluded it must be a network issue here in the Orlando Area. The network has been changing here of late. So I call At&t and even their second level tech support could not understand. They said we will have to take the phones back and get new ones.
The batteries are draining very fast in this mode. Does any one have any other ideas? This has to be a network problem, right?

LJinFLA said:
This is very strange. As of yesterday my Tilt seems to be stuck in HSDPA mode.
Before yesterday when the phone booted it would first momentarily display G mode, then media net would try to connect and it would go to 3G mode. Then as the boot completes the application which access the internet kick in and the phone jumps to H mode for the downloads. When the downloads were done, it would settle back into 3G mode. That is normal behavior for the Tilt as it was for my old Hermes.
As of yesterday it starts in H and stays in H all day and nothing I do seems to be able to get it out of H. I have tried turning off the phone, turning off and on the HSDPA setting, rechecked all my tweaks, no change. I have done everything I can think short of a hard reset.
I was convinced it was a software issue on my phone, until I looked at my wife's phone. Her Tilt is doing the same thing as of yesterday. She is on the stock AT&T ROM (no bloatware) and I am on the Official HTC TYTN II WWE ROM (6.1) So the phones are different in terms of software and tweaks.
Thus I concluded it must be a network issue here in the Orlando Area. The network has been changing here of late. So I call At&t and even their second level tech support could not understand. They said we will have to take the phones back and get new ones.
The batteries are draining very fast in this mode. Does any one have any other ideas? This has to be a network problem, right?
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d/l a communication manager that has a 3g on/off button see if that works
i believe duttys 10 button com manager should do the trick.

Congratulations! ATT turned on HSUPA in your area. What you described originally (3G going to H when doing data transfer and then back to 3G) is what the Tilt does when you only have HSDPA in your area. Once ATT turns on HSUPA (so now you have HSPA for both uploads and downloads) it will stay with H until you leave and enter an area that doesn't have HSUPA.
Bottom line is that there is nothing wrong with your phones.
I am not sure why you are seeing poor battery life. I have been living with H for almost 6 months and haven't noticed any changes in battery and haven't heard other people complaining about that either.

jglev said:
Congratulations! ATT turned on HSUPA in your area. What you described originally (3G going to H when doing data transfer and then back to 3G) is what the Tilt does when you only have HSDPA in your area. Once ATT turns on HSUPA (so now you have HSPA for both uploads and downloads) it will stay with H until you leave and enter an area that doesn't have HSUPA.
Bottom line is that there is nothing wrong with your phones.
I am not sure why you are seeing poor battery life. I have been living with H for almost 6 months and haven't noticed any changes in battery and haven't heard other people complaining about that either.
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Wow jglev, thanks for the prompt info. Even the AT&T techies couldn't tell me that. I asked them about the network changes that have been going on. We have noticed that the name of the network has been changing over the last week fro "umts-AT&T" to "3G AT&T" to now just "AT&T" so I knew there were changes. But when i asked AT&T specifically, they couldn't tell me. Not surprising i guess.
My battery statement was more of an assumption I guess. it was my understanding from my past with the hermes that when the phone went into H mode the radio would take more battery power. and that is why the OS settles back into straight 3G mode in between downloads. Do you know if that is true on the Kaiser. What kind of battery life do you get in the HSUPA mode?

LJinFLA said:
Wow jglev, thanks for the prompt info. Even the AT&T techies couldn't tell me that. I asked them about the network changes that have been going on. We have noticed that the name of the network has been changing over the last week fro "umts-AT&T" to "3G AT&T" to now just "AT&T" so I knew there were changes. But when i asked AT&T specifically, they couldn't tell me. Not surprising i guess.
My battery statement was more of an assumption I guess. it was my understanding from my past with the hermes that when the phone went into H mode the radio would take more battery power. and that is why the OS settles back into straight 3G mode in between downloads. Do you know if that is true on the Kaiser. What kind of battery life do you get in the HSUPA mode?
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It is true that any 3G mode uses more battery power than say Edge or GSM, but I don't know if full H mode is any worse than just HSDPA. I can easily go a full day without charging, but since I have a charger at home, in the office, in the car and one I travel with, I ususally don't have to. When the phone is displaying H, it doesn't mean it is actively transmitting data, just that the network is H (and if you have the little H by the signal bar, then you are connected to the data network). So even if it's dormant, you will see the H. There really isn't an easy way to see if you are actively transmitting data with the Tilt/Kaiser as far as I know. If I remember correctly when I had the Hermes (which didn't have the little 3G by the signal bar, just the larger square icon), you could tell from the icon (the little arrows would light up), but you can't with the Kaiser.
And yes, for the most part, you will find that the people here (and HoFo) know way more than those who works for ATT (but there are exceptions).

LJinFLA said:
Wow jglev, thanks for the prompt info. Even the AT&T techies couldn't tell me that. I asked them about the network changes that have been going on. We have noticed that the name of the network has been changing over the last week fro "umts-AT&T" to "3G AT&T" to now just "AT&T" so I knew there were changes. But when i asked AT&T specifically, they couldn't tell me. Not surprising i guess.
My battery statement was more of an assumption I guess. it was my understanding from my past with the hermes that when the phone went into H mode the radio would take more battery power. and that is why the OS settles back into straight 3G mode in between downloads. Do you know if that is true on the Kaiser. What kind of battery life do you get in the HSUPA mode?
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Click to collapse
No offense directed a KD8DNS, but the At&t Techs only know what their magical screen tells them, or if they are the few with brains, it's what they've overheard and learned in addition to the screen.
I worked a LOOONG time ago as a CSR for Voicestream, the Call Center people don't know item one on where the network is being expanded at what time. They have to wait for the "screen" the be updated, which can take a while.
OH and the fact there it phone says "H" now, is a good thing.

I've had "H" on my Tilt since the first time I powered it on last October. Even my 1 week stay in Pinellas County FL didn't leave me with an E/G.
As far as battery life is concerned, it is true that 3G/HSDPA will deplete your charge quicker that Edge. The way I get around that is using KaiserTweak to automatically kill my data connection after 1 minute of inactivity.
The data tweak combined with a nice low-power radio allow my phone to standby for 3-4 days.

Push Email and online IM with HSPA kill a battery in about 6-7 hours for me (stock Tilt rom/radio). I'm sure that if you only use data when you need to, it's not a big deal, but data being used pretty much all the time is killer compared to EDGE.
I've tried to stick with HSPA a few times rather than having to switch back and forth, but the battery life sucks (again, with push email and IM online) and the phone stays about 38c all the time at 'idle'. EDGE it's cold as ice all the time and the battery lasts about 24h.
I'm updating rom/radio soon, perhaps it is better with other radios.

Data connection is suddenly not working

After 2-3 days of not messing with the phone anymore (flashing, putting root apps, etc) my somewhat alright LTE signal has now turned into 3G with no circle around it meaning it's connected to the network, but not actually getting data. It happened while I had the phone in standby for a few minutes, so I can't think of any one app that caused it. Reinstalled rom even after a full wipe.
The strange thing is I will sometimes get a faint signal of 3G which then dissapears within a minute. I did the latest OTA before I flashed my rom so I should have the newest radios and everything. I can't update profile either. My family is getting good signal so I know it's something with my phone. Any ideas?

Happened to me too..I re activated with Hands Free activation to reset the data connection to Sprints network..Only worked twice for me through out the day then the phone was just stuck in the same spot as yours (3G with circle around it). Nothing we did reset the data link to sprints network(cust. svs rep).I brought the phone back to where I bough it and they didn't allow an exchange unless they held the phone over night to test it..I didn't have time for it and everything i hear about the Triband set up Sprint is doing not allowing data while in a call and the growing pains of the network rebuild have worn down on me after 10 years so i had to return the phone and buy it on a network that allowed the phone to operate the way it was meant to..

When I first got the phone, it would hold an LTE signal much better than my m7. Then last night I notice LTE cutting in & out where it was pretty stable before. I check it was trying to connect to Band 26 which is 800 LTE. It might have been from a further away tower. This was the first time I have ever seen Band 26 in my area which is currently being deployed. The constant cutting in & out also drains my battery down. This has nothing to do with my phone but the towers which my home tower has been having issues since last July. For now I set my phone to CDMA only since I have wi-fi at home & work anyway I don't need the phone on LTE. Even when LTE was working on 1900 which was stable, the signal was still pretty week and would drain more batter than a strong 1X signal. Since LTE is data only right now, there is no reason to have the phone prefer LTE when wi-fi is on. With CDMA only it's not bouncing around all over the place.