Database Develop

Hard Reset not working?

Today I got my Kaiser back from repairs. I got my mainboard replaced because of connection issues. It came back with it's original 'software'.
After installing Hard-Spl (white screen edit) I successfully flashed "Dutty's Official WM6.1 5.2.19209 Release" to my Kaiser.
I wanted to Hard Reset my device using the soft-buttons and soft-reset method, but it seems to be broken (?). I managed it in the past (before flashing and repairs) but for some reason it doesn't work anymore. Soft-resets and Bootloader mode still work.
Anyone got an idea?
Thanks in advance
P.S.: In the meantime I hard-resetted my device by going to Settings => System => Clear Storage

Dr. Strangelove said:
Today I got my Kaiser back from repairs. I got my mainboard replaced because of connection issues. It came back with it's original 'software'.
After installing Hard-Spl (white screen edit) I successfully flashed "Dutty's Official WM6.1 5.2.19209 Release" to my Kaiser.
I wanted to Hard Reset my device using the soft-buttons and soft-reset method, but it seems to be broken (?). I managed it in the past (before flashing and repairs) but for some reason it doesn't work anymore. Soft-resets and Bootloader mode still work.
Anyone got an idea?
Thanks in advance
P.S.: In the meantime I hard-resetted my device by going to Settings => System => Clear Storage
Click to expand...
Click to collapse
Few Tricks, Make sure you are not plugged in USB. Make sure you are not "fat fingering it." Some people use chopsticks to be sure. And Hold it for long after the Screen goes Black.

Believe me, I've already tried the things you said.
Although I successfully mananged in the past to hard reset my phone, I checked the threads and the following vid:
How To Hard Reset Kaiser:
http://www.youtube.com/watch?v=fZPzT_L2FZQ
Usually I am the problem, but this time I can't figure out what I'm doing wrong.

Just wondering:
Which part of the Phone (ROM) is in control of the Hard Reset part? (e.g.: Bootloader, Radio Rom, Regular Rom,...)

Use "Clear Storage". It does the same thing.
Also, JM is most likely correct. It is most likely an issue of how you are pushing the buttons. Make sure you hold only ythe soft keys first, using your fingernails, then push the reset tab on the bottom & hold it. Don't just push the reset & release, but keep it held down.

Based on your previous message about your phone being haunted - mine is too btw, I think it's because the soft buttons aren't being acknowledged by the OS - which implies some REAL big problems.
I took mine back to the T-Mobile store today where I got told that it needs to be sent back to their workshops to fix it... and then got told that "mostly they just send out a new phone".
My phone is exhibiting the following symptoms.
1) Green and Red phone buttons do not work.
2) Soft buttons do not work.
3) D-Pad and wheel work intermittently.
4) (and most strange) the back-space key on the slide out keyboard does nothing, and on the virtual keyboard it flashes (to suggest that the key is being pressed) but still does nothing.
I've tried to access the bootloader, and perform a hard reset. I'm now looking for the original T-Mobile ROM to install (which was why I went into the shop), as the issue around the backspace key implies to me that the issue is in the OS not in the hardware.
Jon

Thanks already for all the input.
I've been trying all weekend in every different possible way to perform a hard reset. Fat fingering is really no possibility anymore. I've used every possible tool I had (needle-nose pliers, chopsticks, pens,...) to eliminate fat fingering.
But nothing helped. Jon (a nice guy) might have given a possibly correct diagnosis for my problem. But it wouldn't explain why I still can get into the bootloader.
Problems since receiving my phone from repairs:
Backlight changed out of itself => performed Hard Reset
Phone pad pops up and seems to start dialing => flashed new ROM
Wakes up constantly after a few seconds from standby => performed Hard Throw against the wall
As you can see, my latest problem is that the phone automatically wakes up from standby after a few seconds. The weird thing: it only does this when I put it in standby, but it doesn't wake up if it enters standby by itself.
=> NOTE: This may support the 'fat finger'-theory: the Kaiser gets some sort of keyboard input due to faulty hardware. Therefore I cannot Hard Reset my device, because of the additional faulty input.
I've used the "Clear Storage" method to perform one of my hard resets, but this has to be solved. I will be sending the phone back for yet another repair.
Thanks again for your input everyone.

Problem found?
I think I found the problem:
I just noticed that the camera button is already pushed in halfway (like when you focus the camera before you take a picture). If I push the button gently, it immediately takes a picture without focussing (it does automatically focus before taking the shot, but not on my command).
Also, when I enter the camera app, it sometimes instantly focuses. Other times I cannot focus at all.
Hard reset is still no go.
Yet another thanks for your useful help.

Maybe found the solution?
Hi Guys...
I found that by tapping the base of the phone, it "unlocks" itself, thereby making it work. It's become *S*L*O*W* as hell, and I'm really tempted to ask them to take a look at it, but right now I need all the functions, so I'm holding off.
But, give that a try and see what happens!
Jon

Thanks for still answering my question. Go community!
Dr. Strangelove said:
...
I will be sending the phone back for yet another repair.
...
Click to expand...
Click to collapse
Last week I finally received a fully functional and working Kaiser (have been waiting for that since december...). I couldn't accept a disfunctional Kaiser coming back from repairs.
The problem did indeed seem to be the camare button that was stuck. I tried really hard to get it to unblock, but I didn't work. I must say, I didn't try your method (didn't think of it).
Still thanks a lot.

I am experiencing exact same issues on my Kaiser (Tilt), it randomly starts to type stuff in the phone application on its own and I can't do anything to stop it, I have replaced ROMs, SPLs, Radios, now using a shipped rom with shipped radio but still that problem comes up after a few days of usage and doesn't go away until I hard reset, anyone knows what I can do to fix it? it's probably out of warranty. I checked the camera button and it seems fine.

Been looking as to how to format XDA2i for some time :(

Been looking around and can't find an answer.
When upgrading my XDA2, I found out that I should also have done a reset holding down the camera and notepad button which game me 3 options... Which, when I did, the XDA2 always perfomed flawlessly...
However, due to the lack of XDA2i Roms, (are there any cooked roms for it any more???) I have to re-flash every other day due to the sound stopping from working (I end up with a BT something or other.wav issue) and then the sound stops working.
I have tried using the camera / notepad combo with the reset and it's not giving me the same options and wondered if there was a different combo I should use - after upgrading, which would format the memory etc prior to restarting it and letting the rom image deploy itself?
Any advice would be appreciated as I'm off to france on Friday with it, and although it will work, sound prompts would be better than just visual ones

stuarthurst said:
Been looking around and can't find an answer.
When upgrading my XDA2, I found out that I should also have done a reset holding down the camera and notepad button which game me 3 options... Which, when I did, the XDA2 always perfomed flawlessly...
However, due to the lack of XDA2i Roms, (are there any cooked roms for it any more???) I have to re-flash every other day due to the sound stopping from working (I end up with a BT something or other.wav issue) and then the sound stops working.
I have tried using the camera / notepad combo with the reset and it's not giving me the same options and wondered if there was a different combo I should use - after upgrading, which would format the memory etc prior to restarting it and letting the rom image deploy itself?
Any advice would be appreciated as I'm off to france on Friday with it, and although it will work, sound prompts would be better than just visual ones
Click to expand...
Click to collapse
All O2 phones have a reset combination which will format the phone entirely. Try pressing the power button while pressing the reset button with your stylus.

Is my Diamond bricked?

Hi, I´m new to the forum and to the Diamond world also, but I will try to make myself as clear as possible.
A friend just gave me a DIAM100 phone with WM6.1, in Danish. I read on different forums on how to change the ROM to change the language to English.
I tried to install a whole bunch of ROMS but nothing quite worked (my computer kept on saying everytime that, the software couldn´t be updated).
I then tried to install a Kaiser ROM (without knowing that it wasn´t fit for my phone at the time). The progress bar went, for once, through the 100percents but then my phone turned off (the battery was full).
Since then, the phone won´t turn on again, tried all the tips and tricks found on other sites (hard reset, battery removal, etc...). The problem is that my computer doesn´t even detect the phone anymore when plugged into. So I cannot even boot the phone from my CPU.
Is my phone really bricked? Is there a trick that I missed that could help me right now?
Cheers!

Did you install Hard-spl before you start flashing ????

No I did not.

I then tried to install a Kaiser ROM (without knowing that it wasn´t fit for my phone at the time)
Click to expand...
Click to collapse
R.I.P your Diamond !!!

Indeed...
Make sure you fully research the update procedure before attempting such things; this is the perfect example of what not to do

Can you not even get into Bootloader?
Hold down the Volume-down key and the Power button, then press (and let go of) the RESET button with your stylus

Really KILLED my Blackstone!

Hello Mates!
Yesterday, i did some experiments with my hd...
I security unlocked it and tried to install a modified(by myself) Topaz-Radio.
Now the device is DEAD.
It stucks in the "Smart mobility"-screen.
I can NOT GOT TO BOOTLOADER anymore. When i Press VolDn + Power, it does absolutely nothing. Trying to Hard-Reset the Hd results in Vibrating three times and nothing more.
Just turning it in or soft reset, results in the "Smart Mobility Screen Stuck"
I think i have to send it to HTC and hope they fix it for free ;-)
Any other ideas anyone? I think i really made it to brick my Hd...
Greets, Tommy

Tommy0815 said:
Hello Mates!
Yesterday, i did some experiments with my hd...
I security unlocked it and tried to install a modified(by myself) Topaz-Radio.
Now the device is DEAD.
It stucks in the "Smart mobility"-screen.
I can NOT GOT TO BOOTLOADER anymore. When i Press VolDn + Power, it does absolutely nothing. Trying to Hard-Reset the Hd results in Vibrating three times and nothing more.
Just turning it in or soft reset, results in the "Smart Mobility Screen Stuck"
I think i have to send it to HTC and hope they fix it for free ;-)
Any other ideas anyone? I think i really made it to brick my Hd...
Greets, Tommy
Click to expand...
Click to collapse
bricked!! i just hope you still have warranty and was your rom from stock?
sending it back is the only solution

try harder to get into the bootloader
as long as the display still shows something, you have good chances to bring it back

jigners said:
was your rom from stock?
Click to expand...
Click to collapse
No, never Had energy Rom on the device....
@chalid:
you must be joking... even the plastic of the volDn button is gone, i don´t think i can try harder ;-)
Will give HERO a try on Tuesday...
Greetz, Tommy

Tommy0815 said:
Any other ideas anyone?
Click to expand...
Click to collapse
Did you try to flash a BLACIMG.NBH from SD?

kwbr said:
Did you try to flash a BLACIMG.NBH from SD?
Click to expand...
Click to collapse
Of course i did, but i even cant get into bootloader. the phone doesn´t even start with volDn + Power/reset.
And the PC doesnt recognize anithing, so o can´t flash via USB.
i think i killed the bootloader somehow?! ;-)
Greets, Tommy

what about BLACDIAG

Blacdiag also doesn´t work, because i cannot acces bootloader!
BUT: its possible to hardreset now(i just didn´t push the volDn hard enough before!!) when i perform a hardreset(VolUP+VOLDN+Reset or Power) i can see the bootloader for a second, the i can hardreset. hardresetting takes about 10 seconds, then after restart(volUP) its again stuck in "smart mobility"-screen.
pressing volDn+power or reset doesnt have any effect, the mobile still does NOTHING-no vibrating, no turning on-nothing...and after that, i have to take out the battery to start it again(power only or Hrardreset)
the bootloader is still here(olinex 1.56), i just can access it.
IST THERE A POSSIBILITY TO GET FROM THE HARDRESET-CONFIRMATION-SCREEN BACK TO BOOTLOADER WITHOUT A RESTART?
i ithink it hates me for getting flashed nearly three times a day
thanks to all, Tommy

If you can hard reset, right when it asks for reboot, the screen goes blank, quickly hold the volume down button only... hopefully it will get you into the bootloader...
Good luck...

you said that the plastic has gone on the vol dn button, what does it look like where the plastic used to be , is it orange plastic looking of can u just see a metal contact?

when your device hangs when booting or cannot even get into bootloader just send in your device to service center

@James62370: Already tried this. for some reason, it doesnt work-same reaction like i try to (volDn+power). it just doesnt start up, the screen keeps black.
@sgilesuk: cant see orange plastic, i think it is the copper of the contact, look at the, very bad, pic
@technician-2s i´m afraid, that i will have to do this, but i thimk they will not fix it for free :-(
thanks to all again

Have you tried to return device to orginal stock rom, i.e. rom which was on device when you bought it.
You don't need to be in bootloader or have phone sync'ed to flash this rom. It doesn't even need to say 'usb' in bootloader. Only works with original rom though

yes also tried original rom, the problem is, that my computer doesn´t recognize the device.
thx, tommy

Tommy0815 said:
yes also tried original rom, the problem is, that my computer doesn´t recognize the device.
thx, tommy
Click to expand...
Click to collapse
hmm, what about usb drivers, have you tried updating them to see if your device is then recognized?

Tommy0815 said:
Hello Mates!
Yesterday, i did some experiments with my hd...
I security unlocked it and tried to install a modified(by myself) Topaz-Radio.
Now the device is DEAD.
It stucks in the "Smart mobility"-screen.
I can NOT GOT TO BOOTLOADER anymore. When i Press VolDn + Power, it does absolutely nothing. Trying to Hard-Reset the Hd results in Vibrating three times and nothing more.
Just turning it in or soft reset, results in the "Smart Mobility Screen Stuck"
I think i have to send it to HTC and hope they fix it for free ;-)
Any other ideas anyone? I think i really made it to brick my Hd...
Greets, Tommy
Click to expand...
Click to collapse
Lesson learned I guess!
Anyhow look for "mtty" tool! that may get you to flash again.
good luck!

Had the same problem yesterday.
Smart Mobility apperead and then nothing happened and the logo turned into bright blue and nothing starts.
I took of SIM-Card and Storage Card tried to get into bootloader but nothing happened.
After 10 times trying to get into bootloader my Blackstone followede my instructions
Now is working maybe could help you.

Tommy0815 said:
@James62370: Already tried this. for some reason, it doesnt work-same reaction like i try to (volDn+power). it just doesnt start up, the screen keeps black.
@sgilesuk: cant see orange plastic, i think it is the copper of the contact, look at the, very bad, pic
@technician-2s i´m afraid, that i will have to do this, but i thimk they will not fix it for free :-(
thanks to all again
Click to expand...
Click to collapse
i doubt the phone is unfixable had mine in some bad states before so fingers crossed everything works for you
ok with how you have it at the moment you have to be really specific with pressing the Vol down button make sure you press in the centre where the black dot is, you should be able to feel the difference between bein pressed and not pressed, should still feel like a button.
My button is one step worse then yours i dont even have the orange bit there for the button, just the metal contact underneath and i can still get to bootloader . just have to use a bit of chewing gum wrapper to make the contact on the volume button

someone always makes a bad mistake.
Do NOT hold the power key for long, just one single press.

to all:
many, many thanks for your hints and tips. unfortunatetly none of them worked, because i can´t acces bootloader(tried nearly 200 times). also my pc doesn´t recognize the device(win7 or XP), tried lots of cables and alternative drivers.
now i´m using my girlfriends hero and get my hd to repair-center, hope it will not get too expensive.
@bulldog: lesson learned? I will do it again and again and...before my first WM-phone(trinity), i killed several nokias and siemens-phones
next time i will be more careful and listen to warnings of the pros --> lesson learned

[Q] Hero touch screen problem -please help

i currently have a htc touch pro -mighty rom(sprint) and a while ago i once screwed the Touch Screen Digitizer so i bought another one. i just bought a used hero and the screen looks like it is in excellent condition, although i cannot swipe anything on the screen (had a user name and password lock when i got it and so i wiped it) after wiping at the very end i watched as it flashed a message really fast something about screen locked. when i see windows or whatever it is i push menu twice and it appears to unlock the phone as power save mode is all that i can see otherwise so now since i can see the icons but cannot touch anything only the buttons work, my question , is the screen broken? i click the talk button and i get a "sorry , the process android.process.acore has stopped unexpectedly.please try again." i was going to try and install Aloysius 1.0 v2 to see if the talk would work then although it seems alot more difficult to install a custom rom then the touch pro. i tried to find a Android Rooting in 1-click (limited time only… until it gets patched) to no avail
thank for any help

Try re-running the official RUU via your PC. See this thread to download it (scroll down to post #2 for the RUU): http://forum.xda-developers.com/showthread.php?t=694572
Don't worry about following all those rooting steps in the first long post #1. Just scroll down to post #2 and download the .5 RUU file, then run it from your PC with the phone plugged into USB.
It will completely wipe the phone and revert it back to factory stock settings. If your touch screen is still broken/messed up after this, then yes there's something wrong with the screen and you should take the phone back or replace it or whatever.

take it into sprint. hell you may even luck out and get an evo or epic out of it. i hear they are trying to push those phones on customers.

sorry i did not mention that i bought it at a swap meet for $30 and the phone seemed locked and said too many password attempts and the touch never worked , so i wiped it. i noticed on the side of the screen by the voulme controls , looks like some tweeker tried to maybe bull the battery out and did not know how to open the back.lol and tried to pry in that area a kinda bent the shiny piece slightly below the - vol button and cracked that chrome plated piece that seems to be inbetween the screen and the back case. i will still try the RUU and check it out, i never did try to replace the digitizer on the touch since the walkthrough seemed too detailed. i wounder about the hero.

trying to reset using RUU although says, error 170 usb i tried to install HTC sync can cant connect with it either. i dont understand how to properly install the drivers i suppose.
any advise

Does it just have the white HTC screen. And you can use all hard buttons but nothing else???
If so its because your phone was rooted and then someone did a factory reset. It happened to mine. Its a way of them locking you out of your phone after rooting.. I ran the ruu back to 2.1 and then rerooted it.
Try this RUU..
http://www.4shared.com/file/2uQunBaV/RUU_Hero_C_Sprint_2276515_R_si.html
Also you just download the htc sync here..
http://www.htc.com/us/support/hero-sprint/downloads/

Jus10o said:
Does it just have the white HTC screen. And you can use all hard buttons but nothing else???
http://www.htc.com/us/support/hero-sprint/downloads/
Click to expand...
Click to collapse
no the OS seems to be functioning fine , except for everytime i push send it get the "sorry! the process android.process.acore has stopped unexpectedly. please try again"
so i tried to power up holding on to vol + and doing the RUU as well as having the phone as normal as can be and running RUU and i get
error(170) usb connection error
rom update utility cannot connect to your phone.
i installed the file HTC_Sync_2.0.40.exe and ran RUU_Hero_C_Sprint_2.27.651.5_R_signed_release.exe when told powered the phone and clicked next and always get the 170usb error. i still am guessing that the drivers are not installed properly as when i plug in the phone i dont hear the normal usb sound made by the pc. also i never noted that i dont have the offical usb sync cable i have 2 of them , one is shape the same as the area to insert it on the hero, it is the htc touch pro cable . and the other usb cable is the basic one that works for alot of stuff that it fits into, except for motorola`s cell phones to charge them.lol
heeeeeelp

Bringing back more old threads
I am having this exact problem with an HTC Hero. I started before it had ever been rooted. I have rooted, loaded custom roms, wiped everything, ran two diff RUUs, and replaced the digitizer.
If I boot the phone to the HBoot, at the top of the screen it says TOUCH PANEL-fail.
Wondering if it is hardware or software at this point. I had it working earlier today somehow after doing a full wipe, but when i reactivated the phone and started dialing a number to test it it froze up. Rebooted and it was back to the same problem.