Internet connection not working properly - XPERIA X1 Q&A, Help & Troubleshooting

I´m having prblems with my X1. My internet connection is only working like 1 time of 50... when I try to sync my mail it sometimes works, sometimes not. When I try to use Opera or IE it sometimes loads 1 - 50kB and then stops, but most of the time nothing is downloaded.
I was on custom ROM (Touch X 10.9.1) without any problems. Now I tried to revert back to original ROM - still not working.
I´ve tried hard reset, no luck, I´ve manually configured my APN and proxy server etc. - NOTHING works.
(Well, WLAN works, thats something...)
Any ideas? Should I just send it back to get it repaired?

Related

Big problem with gprs and mms

Hey there guys. I have this problem: when I hard reset my qtek, so when it is "brand new", after I do the internet gprs and mms settings, both work perfectly. After I install my programs, the problems begin: I can only SEND mms and not recieve. Only the screen lights up, nothing else. The gprs also starts "kidding": it keeps trying to connect , and after a while it stops and says smth like "cannot connect for unknown reason, bla bla". Only if I soft reset the device t
e gprs will work, but NOT the mms (still cant recieve). I have installed some games and some apps: implus (messenger), netfront, pocket plus, gprs monitor, animated today, zenphonetools (profiles manager) and thats about it. DO YOU HAVE ANY IDEA of what could cause this problems? And maybe a solution?! THANK YOU!!!
i have the exact same problem with mms receiving. i hope someone out there can provide the answer.
i have the same problem too... someone out there pls help~!
I have a problem witch is similar to this problem:
when someone send an mms, i just receive an sms witch ask me to see it on the net
i wonder is there any Pull technology to actually "pull" those mms i cannot receive....?
Same problem!
are we asking anything wrong?
some one out there pls help us...!
please help!! clustered, can u help?
Once I tried to reinstall MMS app - helped but not for a long time
Run: \Windows\LoadVDisk.exe
Then go and tap: \Extended_ROM\CAB-MMS20020-Alpine-ENU-21DEC04.CAB
Then You may have to update Your MMS setting (not sure);
If some files can not be overwritten- rename them and retry installer (You may delete them after successful install and soft-reset).
Good luck!
P.S. I would like to find the real reason of this problem!
MMS problem
I have exactly the same problem as "leoking3". Manny users think that MMS is anyway useless and too expensive (me too), but this problem is bigger than it seems.
After I send a MMS the connection does not disconnect completely (on todayscreen connectionsymbol still active but ther is no active connection anymore (you can check this in the connectionmanager). I guess the problem is the inbuilt connection manager who has problems to switch between the MMS-modem connection and the GPRS-modem connection. Pressing the red button for 3 sec. and the connection icon switch back.
But sometimes silently the radio part hang up too. This is not visible for the user because on the display everything seems OK (GPRS icon + Networksignal icon show good connection) . You only realice when you want to dial out, or somewone tries to phone you or if you want to connect to the internet (then you get the errormassage: unable to connect, check connectionsettings).
This happens not only during sending or receiving MMS, but also sometimes when you change your location and book in to a new network cell.
I first thought that its a radioproblem, so I updated to 1.04, but still not working well. The problem is that this is not happening all the time and you can not realice when your phone silently stucks.
Maybe this happens to much more ALPINE users than we guess. But maybe they do not realice the problem. Because when somebody tells them that they where not reachable by mobilephone, they may think that this was because of bad network signal when they are on the road.
My symtomes:
GPRS connection, Send/receive SMS + Email and sending MMS - always possible (except somtemes when radio part unvisibly hang up)
But MMS receiving - ony the first time possible after doing a hardreset. When I disconnect the networkconnection or wait for a while the display lights up for 1 sec. immediatly after I sent myself a test MMS but nothing else happens. But I found out that the radio part is tying to receive something (invisible), because I can hear through the loudspeakers of my Desktop- PC the typical noise when a phone connects to a GPRS network during the reciving process. The MMS never arrives in the postbox. I asked my servicprovider to check. They said that their server realiced the MMS transfer and got a feedback that the massage was sent/received correctly.
I think it is not a question about wrong settings. On my Hermes these settings work well. On the Alpine it works, but only once. Also my servicprovider confirmed that. (Allthough I tryed manny different settings too).
Its also not a problem of other external programms.
I tested (not only once) with a complete clean system (Hardreset and not installing any cab´s in the ext. rom except the MMS-cab and no external programms) without afford.
Made Hardreset, and let the system install the complete ext. rom automaticaly, did not install any other software and tested for two days too. Same result.
Tryed with 3 different SIM cards - same result
Removed STK (Simtoolkit programm) from autostart / Softreset - same result
I updated radio to vers. 1.04 - same result
I did not try to change the ROM jet, but i am afraid that this has no sense because other users have the same problem with different ROM´s too.
I´m so curious about the reason, Is it a hardwarebroblem?
Pleeeeees Heeeelp !!!!!!!
P.S.: To fred92150: Your problem seems to be a different one. When servicprovider sent you a sms means that the sms was not able to submit the MMS. Maybe you use wrong Port (usualy use 9201)
MMS problem
I have exactly the same problem as "leoking3". Manny users think that MMS is anyway useless and too expensive (me too), but this problem is bigger than it seems.
After I send a MMS the connection does not disconnect completely (on todayscreen connectionsymbol still active but ther is no active connection anymore (you can check this in the connectionmanager). I guess the problem is the inbuilt connection manager who has problems to switch between the MMS-modem connection and the GPRS-modem connection. Pressing the red button for 3 sec. and the connection icon switch back.
But sometimes silently the radio part hang up too. This is not visible for the user because on the display everything seems OK (GPRS icon + Networksignal icon show good connection) . You only realice when you want to dial out, or somewone tries to phone you or if you want to connect to the internet (then you get the errormassage: unable to connect, check connectionsettings).
This happens not only during sending or receiving MMS, but also sometimes when you change your location and book in to a new network cell.
I first thought that its a radioproblem, so I updated to 1.04, but still not working well. The problem is that this is not happening all the time and you can not realice when your phone silently stucks.
Maybe this happens to much more ALPINE users than we guess. But maybe they do not realice the problem. Because when somebody tells them that they where not reachable by mobilephone, they may think that this was because of bad network signal when they are on the road.
My symtomes:
GPRS connection, Send/receive SMS + Email and sending MMS - always possible (except somtemes when radio part unvisibly hang up)
But MMS receiving - ony the first time possible after doing a hardreset. When I disconnect the networkconnection or wait for a while the display lights up for 1 sec. immediatly after I sent myself a test MMS but nothing else happens. But I found out that the radio part is tying to receive something (invisible), because I can hear through the loudspeakers of my Desktop- PC the typical noise when a phone connects to a GPRS network during the reciving process. The MMS never arrives in the postbox. I asked my servicprovider to check. They said that their server realiced the MMS transfer and got a feedback that the massage was sent/received correctly.
I think it is not a question about wrong settings. On my Hermes these settings work well. On the Alpine it works, but only once. Also my servicprovider confirmed that. (Allthough I tryed manny different settings too).
Its also not a problem of other external programms.
I tested (not only once) with a complete clean system (Hardreset and not installing any cab´s in the ext. rom except the MMS-cab and no external programms) without afford.
Made Hardreset, and let the system install the complete ext. rom automaticaly, did not install any other software and tested for two days too. Same result.
Tryed with 3 different SIM cards - same result
Removed STK (Simtoolkit programm) from autostart / Softreset - same result
I updated radio to vers. 1.04 - same result
I did not try to change the ROM jet, but i am afraid that this has no sense because other users have the same problem with different ROM´s too.
I´m so curious about the reason, Is it a hardwarebroblem?
Pleeeeees Heeeelp !!!!!!!
P.S.: To fred92150: Your problem seems to be a different one. When servicprovider sent you a sms means that the sms was not able to submit the MMS. Maybe you use wrong Port (usualy use 9201)
I've got all these symptoms
I've got all these symptoms too...
exactly the same!
only can receive mms for once after hard reset!
and the phone silently stucks many times...
i'm sure many alpine users actualy facing the same problem just tat they don't realise it...
pls help! pls help!
anyone facing the same problem???
if u have the solution pls tell us!!
pls help us!!
i already found a solution for the problem...
temporary working for me currently! (i hope it will last!)
i flashed the ROM provide by pug, (THANKS TO PUG)...
i change a bit of the registry and it's now working ok for me!
for the GPRS connections, i added the disconnect and timer for the GPRS Flag.
for the MMS problem i modified the registry:
HKLM\Security\Policies\policies
and change the DWORD value of the 0000100d from "64" to "4095" dec.
i found this registry is actually something to do with PUSH WAP features...
it now working find on my PH10C, i'm able to receive and retrieve MMS and GRPS connection are able to connect and disconnect and then reconnect for many times!(before this it will only allow to connect GPRS for once, i have to soft-reset to reconnect GPRS)
i hope it will help u guys out !
Hi
i am experiencing the similar behaviour, i recieve the notification of the MMS, but when i click to dowload it says cannot download from the server. is this the same thing or do i have a different problem ??
does anyone know how to test the GPRS apn to mayb log the activity incoming to the phone when recieving and MMS?
How can we identify why an MMS is not recieved.
regards
reo
i think u're not the same problem...
try to get the right settings for your GPRS and your MMS...
as long as u can connect to the internet by using GPRS, then ur GPRS settings is ok..
Guys, please go to settings, system, memory, running programs and stop ActiveSync. Bingo! your GPRS connection is working again. Remember of always stop ActiveSync before trying to connect with GPRS.
When ActiveSync is runnig the device assumes that it is the main connection mode at that moment and blocks GPRS.
>connection conflict switching from mms to emails and viceversa
i'm not really sure it's the same problem....
>connection conflict switching from mms to emails and viceversa
(modified from previous version)
Dear All,
emails work fine when i use emails only, and mms work fine if i use only mms,
but each time i send mms and then an email (OR VICEVERSA) and i go back to the first type of message, the software still refers to the last connection and the messages obviously are not sent. So i can use one type of message then the other type, but when i want to use the first message, the connection would use the second message type connection and then i can't sent any: the only solution i have each time is to quick-reset the unit and do all the settings for all the connections from zero (either using the quick auto-configuration file supplied by the distributor or doing the settings manually).
it has always been like that (bought new in jan 2006). according to the distributor everything should work properly as the unit is "perfectly compatible-compliant", so i took it to their service center and few months later they gave it back saying everything is fine... but the problem is still there and the service center has seen the problem is still the same but there's nothing they would do! i can't understand... would you please help me?
please help!
thank you

problems since ROM upgrade

I have worked in IT support for 8 years at the desktop support level. I dont understand all but can usually figure things out. I apologies in advance for being a rookie. I am frustrated with this device and need help!!
I upgraded ATT tilt to Dutty 6.1 Build 19700.duttys 6.1 about 1 month ago and Since I did this I have had a lot of problems. Build has all the goodies and more but since the upgrade I cant get any work done because I am always tweaking in an attempt to get the device working properly. I have tried to reset and reflash sevral times to start all over again but I end up with the same issues.
1. Unable to sync with active sync. I have disabled avast anti and I still am unable to sync. I also added port 990 to firewall and no good. I have re-installed active Sync 5 times. It only works when I play with it and then the device does not stay connected. It boots the connection 1 or 2 minutes after sync
2. No email apps or programs work. I tried the java versions and all. Messaging says error synchronizing and gives this message - "cannot cannect with current connection settings. To change your connection settings tap settings" My settings are OK as far as I can see. I purposely connect to media net before opening email to make sure the data connection is present. I had full blown HSDPA in NY city yesterday and no email or GPS working.
3. GPS and GPS upgrade is not working. Does GPS use its own radio? Does dutty upgrade break the radio? Not sure what is happening here as well.
4. No you tube video as usual. This has always been broken and remains broken for me. I tried installing flash bundle, codecs, etc.... No good.
I constantly get prompted the below
"cannot cannect with current connection settings. To change your connection settings tap settings"
Only thing that works is web browser.
Can someone please point me to a good solid working and mostly complete ROM for the US att tilt "kaiser". Maybe this is all I need. I have trouble finding ROM info and whether its current via the site. It gets confusing and I just want to set up once and forget, if you know what I mean. Please provide any links I might need to a fix, rom, tweak, etc..
Please help!
Steve
Steve, I updated to Dutty's ROM a while ago and all worked well until about a couple of weeks ago. I do not attribute my problems to the ROM though but rather the Tilt itself. My first issue was related to no activesync connectivity. My Tilt became an "unknown" device. Looking at my USB port from inside of the battery compartment notice bent pins. I was able to straighten the pins out but only could connect with one of about 10 USB cables that I had around. Once you have loaded Dutty's room I would recommend reconfiguring your connectivity to AT&T. You can download a CAB with all of the configuration setting on this board. Recently my touch screen would freeze up and not work well. I thought it might be the ROM but later found out there must have been some physical problem. Two days ago I called ATT and RMA'd my phone. I recieved the new phone yesterday and configured it last night. All is working well (USB and Touchscreen, new ROM, New SPL and new radio).
BTW last night saw (do a google search - I don't remember where I saw it) a revised video / flash version of TCXXXX software. With Dutty's ROM (and current) my GPS worked great. I use it with a couple of test GPS programs and TomTom on Com4. I also have an external BT GPS and it works well with that. Check to make sure your email is not configured for a proxy or local network connection.
Pete
Thanks Pete, Since this post I have gotten the GPS to work. There is a GPS app in programs\tools that has an enable option. I stumbled across it looking for answers. Ill check the pins on my cable as well.
Dutty's connections wizard actually had the wrong info for ATT america. I had to remove ID and password to get it working for Media Net so I hope the cab you reference is a newer one than is on my tilt.
I am still getting the same message for email. "cannot cannect with current connection settings. To change your connection settings tap settings"
I have to be missing something in the connection settings. I will try the cab, maybe it has been updated since Dutty's build.
Can you think of any thing in the connection settings?? Opera works but email gets error and message to check connections.
Ill let you know how that works.
Here are the essential 3 cab files you need for your Tilt.
1) fixes keyboard
-Install, soft reset, done
2) Sets At&t settings
-install, set up email but do not save your password
then do this
start>settings>connections>connections>advanced>select networks>change both drop downs to media net>click edit on both drop downs and go to proxy settings here you will uncheck everything. remember to do it to both dropdowns.
3) removes hidden proxy (which will allow your email to work if you are using a saved password)
-install, then go to your email set up and save your password.
edit: This will also allow you to update htc weather, quickgps, and a number of other programs without receiving errors.
good luck and have a nice day

Flashed new Rom/Radio - now wont lock on network (Tmob UK)

I ran through the guide of setting up the new radio and ROM for my phone, all went well and everything was applied successfully (RUU_Kaiser_HyperDragon_III_Raphael_WWE_20081225 AND KAIS_Radinly_1.70.19.09) but now the phone won't lock onto my network (T-Mobile in the UK). It locks, momentarily, then loses the connection and starts searching again. I've tried leaving the network selection on automatic, and also setting it manually to t-mobile UK, but in both scenarios it does exactly the same.
Can anyone suggest what is going wrong and how to fix it?
Just to elaborate on the new ROM I've installed:
1) My device no longer connects to T-Mobile UK on anything other than GSM - so no 3G, HSDPA etc. Any idea what I do to fix this?
2) I can access the Internet via Opera, IE, RSS etc. yet when I do send/receive in the email it fails to connect to the Internet without even appearing to try and connect. Im not sure what is causing this or how to fix it?
3) I dont seem to be able to lock on to a satellite - is this becuase QuickGPS isn't installed to assist the lock?
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
brandall said:
Have you tried the 'Connection Setup' wizzard under settings/connections?
A soft reset after that always works for me?
Click to expand...
Click to collapse
Yes, gone through that process and soft reset several times. I can browse the web with opera and/or IE, and the RSS reader is working too, but the email wont work at all. I've set two different accounts (a POP and a GMail IMAP) and both do the same
Making some headway here now on these....
The GPS did connect - albeit VERY slowly. Is QuickGPS free to download somewhere to speed things up?
Got the email working - looks like there may be a proxy bug in the Rom i'm using as it kept resetting itself all the time when I closed the proxy settings dialog. Seems OK now though.
Still no luck on the high-speed internet connection though
Did you remember to do a hard reset immediately after flashing (i.e. at the point where you are invited to tap the screen to begin).
Sounds like a bad flash or a radio problem.
Yep, did hard reset becuase I had to look up on the wiki which keys to press

GPRS not working after official HTC Rom upgrade :(

Hi,
I have a major problem. I can't get internet via gprs to work after the new 2.03 upgrade. I've tried two hard resets but nothing helps. The upgrade went fine and everything else works good, wifi & even MMS! which I think is strange since it uses gprs aswell... It sends and recieves MMS fine both with 3G, HSDPA & on Edge...
The connection wizard finds my correct settings and installs them, I've tried adding the correct settings manualy aswell. I've done it a million times before so I know it's correct. I have 3G coverage aswell since I can see the 3G on top. I don't use any static ip wifi connection either so the bug can be ruled out.
IE, Opera, Mail, Weather etc etc... nada, I can't get anything to connect. I see the arrows on top when it starts to connect and after a few seconds I get the connection error.
Please help, my phone feels worthless now...
try to get back to 1.93 and then re-flash the 2.03
Ok but is it possible installing this 2.03 again can help??? I mean so I don't have to go back to 1.93 first because I have no idea how to do it? I've not very experienced when it comes to changing roms since I always just flash the official ones...
Installed the older 1.93 again, still doesn't work
There seem to be no problem with the hardware since MMS works and uses GPRS, 3G, HSDPA & etc...
I think I give up, have to live without internet in my phone it seems
It's most likely a configuration problem rather than a hardware one.
Are you SURE the Internet access is configured EXACTLY to your provider's specifications?
Hi to all, please Owziee , did you fix your issue???
Hi, I´m from Spain and I have the same problem with my HTC Diamond. It was working very good with a cooking rom but after upgrade with the new original version from HTC don´t work GPRS connection.
I tested first with hard reset and second ,changing differents radios and spl in the way to found an answer for my problem but I didn´t found it.
I was checking the connection data from Orange for it was wrong but I saw all correct.
I created the connection manually first and automatically after it with the HTC Connection setup , but did´t work either.
Please Is there any way to fix it???.
Thanks in advanced
My problem is already solved: http://forum.xda-developers.com/showpost.php?p=3533866&postcount=2

Serious issues with TPC Titanium ROM wm6.5

So, the other day my phone (AT&T Tilt) was deciding to not turn on past the tpc bootscreen
so i pressed random buttons, and somehow i reset my phone.
Now it has reset and it works fine, all except
Data Connection doesnt work
GPRS doesnt work
WiFi doesnt work
and Activesync doesnt work
im seriously upset about this, i figured all i had to do was reflash the ROM but since i cannot connect to activesync its virtually impossible.
I have tried every possible method of connecting the GPRS and the WiFi along with my Data connection.
nothing has worked.
So now im stuck with a working phone (texts and calls)
But no Data Connection which i pay for
and no GPS or WiFi
(I am on AT&T)
I am very upset, and I hope you guys can find a solution, I have searched the website but have found nothing.
Thankyou very much
-Kyle
*edit*
My phone magically reset itself to factory settings AGAIN for no reason
it is still messed up as it was before
WiFi still wont turn on no matter what
Data Connection is still not working no matter what i try
and GPS wont connect
Still Phone and SMS works, but thats all
Everything is all jumpled up, and messy, everything looks screwed up, and I cant change the theme of my phone no matter what i try, it just stays the same theme even if i click a new one.
Hard-reset if not sorted then flash again custom ROM first flashing stock to clean nand and hard-reset after flash, make sure have recommended H-SPL for ROM.
Thats the thing I cant re-flash unless i can establish a connection to my PC
and it wont work no matter what i've tried
i have re-installed active sync
even manually set it up on my phone
nothing will work
I have searched the website and no solutions i found worked
Flash via SD or via bootloader
Info can be found in noobs guide to flashing.
Hard-reset has worked
I thankyou very much
I appreciate this

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