Please Help - Hero CDMA Q&A, Help & Troubleshooting

Last night I power cycled my phone and put it on my charger. When I woke up this morning and looked at my phone there were a ton of force close screens. I have no phone (cannot make calls) and not data.
I power cycled the phone over and over and have been searching the net all day but cannot get it to work. The only thing that I had done prior to the initial power cycle was a few updates from the market, so I uninstalled those apps, but it appears that was not the problem.
I have root access and was running gumbo's rom (now MaDoCo...thought that would help) and I really don't wanna do a factory reset. Is there anything I can do?

Factory reset is most likely gonna be your only option. If you dont wanna do that, do you still have the .zip for your rom on your mem card? If so, why not just reflash the zip? Might take care of the issue without having to do a hard reset. I am assumingm, though, that if you are rooted you would have created a nandroid backup? Why not just restore?

Tried reflashing the rom and that didn't work. Gonna do a Factory reset now. Lets see

tried factory reset and now i'm stuck on boot screen

Did you ever make a Nandroid backup?? I would suggest you run the Sprint RUU and bring your phone back to Stock, reroot, install recovery, and then a custom ROM. That looks like your best option.
But, just for the hell of it -- take out of your battery and then insert it back in and reboot, see if that does anything.

What kind of factory reset did you do? Wipe from recovery, go through setting, the home>back>power one, or what? And are you stuck at the HTC screen? That happened to me once, but it was because I flashed a GSM rom my first try. Boot into recovery, wipe the phone, and if that doenst do it, I agree with pseodo, time to RUU.

Well I tried resetting from the recovery and wiping, but it will not boot up. Then I tried the RUU, but it wont get past the boot screen in order for me to to connect it to the USB. I tried connecting the USB through recovery and although I can access my SD card via my PC, going through the steps for the RUU says its not connected.
I took my phone over to sprint and although they know I have a custom rom on there (which voided my warranty), they are still gonna give me a brand new one and send mine back through manufacture warranty. It'll be in on Tuesday. Luckily for me I have an online back up through by MyBackUpPro, so I should be good on restoring settings, apps, contacts and all other important stuff. (Minus Root and Custom Rom )
Thanks for all the suggestions, I appreciate it.

I flashed a new set of icons last week and had a bunch of force closes, restored a nandroid and everything was fine.

Related

I may have bricked my HERO2000 trying to flash a custom ROM.

I'm new to this whole flashing custom ROMS business. I have a CDMA HTC Hero 2000 and I downgraded to the original 2.1 before the update just fine, rooted my phone just fine. Then I tried to flash Aloysius to it using instructions I found here: [Complete Guide] How To Flash A Custom ROM To Your Android Phone With ROM Manager + Full Backup & Restore | Android News, Reviews, Applications, Games, Phones, Devices, Tips, Mods, Videos, Podcasts - Android Police
After all was said and done, my phone starts to boot with the "HTC quitely brilliant" logo, following by "SPRINT the Now network" logo and after it shows "Now" for many seconds (as it normally does before pulling up the home screen), it reverts back to the HTC logo and repeats this process until I remove the battery.
I removed the microSD and attempted to boot, same thing. Then I held down HOME+BACK+POWER to do a manual hard reset, this took a little longer but again had the same result.
I may just cry now. Please help!!
Run the official sprint ruu, and see what that does for u. Then read the rooting guide here on xda and try it. I personally recommend amon ra recovery to flash roms, rom manger never seemed to work right. Feel free to pm for more help, dont worry u prob arent bricked unless u flashed a gsm rom (which aloysius isn't)
Sent from my HERO200 using XDA App
That's a bootloop not a brick You could try downloading a different rom and flashing it in recovery, nandroid restoring - if you made one, or flashing the same rom again. just wipe your phone before (data/cache/dalvik)
Didn't get a chance to get on here until now but I fixed it last night.
I did this by going back into reboot recovery mode (by pressing HOME and POWER), going to partition settings, COMPLETELY wiping everything on the sd card, mounting the USB and dragging a new ROM .zip file onto it. (I tired this twice without completely wiping and the phone continued to have problems booting.
The flash worked fine that time and all has been well. Turns out the first one I was trying to apply to it was just an upgrade.
Thanks everyone for your help, makes perfect sense now.
chrisdegraw said:
Didn't get a chance to get on here until now but I fixed it last night.
I did this by going back into reboot recovery mode (by pressing HOME and POWER), going to partition settings, COMPLETELY wiping everything on the sd card, mounting the USB and dragging a new ROM .zip file onto it. (I tired this twice without completely wiping and the phone continued to have problems booting.
The flash worked fine that time and all has been well. Turns out the first one I was trying to apply to it was just an upgrade.
Thanks everyone for your help, makes perfect sense now.
Click to expand...
Click to collapse
Four key words to remember when trying out any new rom
Nandroid is your friend!
additionally, you should always remember to wipe before loading a new rom!
Enjoy!
Yeah, don't ever panic, that was, as everyone said, a bootloop by textbook definition. I've never seen a brick before, but I'm damn sure it won't get as far as the Sprint logo. The only way to brick a CDMA Hero is to flash a GSM Radio/Bootloader to it.

Phone suddenly acting up need some help

I rooted my droid 4 a few months ago when I first got it so I could tether. I removed a couple of programs using titanium backup (blockbuster app and some other bloat). Phone worked fine until monday when the touchscreen stopped working. I did a reboot (power + volume down) whereupon it just sat at the M "Dual Core" logo. I tried booting into the recovery menu but selecting "recovery" didn't do anything - it would just hang.
Last night I was able to get it working again by going into the recovery menu and selecting asp fastboot, then using RSDLite to push a stock Droid 4 ROM onto the phone. However, it didn't wipe my old system, and didnt install over it either because all my files were there, and the programs I removed were still gone. So the phone worked for a few hours then the touchscreen stopped working again.
I repeated the process with RSDLite and after a few failed attempts where the phone would hang while booting, I finally got it to boot into the OS again. And this is where I am at now.
I am pretty sure that the problem is related to the OS that is on the phone now and that I need to wipe the phone and start fresh with either a custom ROM or the stock D4 ROM. The problem is that I can't get recovery to do a factory reset. As I mentioned above, recovery just hangs and doesn't do anything. I am reasonably literate when it comes to this stuff but I get really confused because there are so many different ways that people seem to do this stuff (safestrap, bootstrap, CM( etc). I would love to try CM9 but my priority right now is just to have a phone that works. Any help would be greatly appreciated.
Thanks.
whoisthisis said:
I rooted my droid 4 a few months ago when I first got it so I could tether. I removed a couple of programs using titanium backup (blockbuster app and some other bloat). Phone worked fine until monday when the touchscreen stopped working. I did a reboot (power + volume down) whereupon it just sat at the M "Dual Core" logo. I tried booting into the recovery menu but selecting "recovery" didn't do anything - it would just hang.
Last night I was able to get it working again by going into the recovery menu and selecting asp fastboot, then using RSDLite to push a stock Droid 4 ROM onto the phone. However, it didn't wipe my old system, and didnt install over it either because all my files were there, and the programs I removed were still gone. So the phone worked for a few hours then the touchscreen stopped working again.
I repeated the process with RSDLite and after a few failed attempts where the phone would hang while booting, I finally got it to boot into the OS again. And this is where I am at now.
I am pretty sure that the problem is related to the OS that is on the phone now and that I need to wipe the phone and start fresh with either a custom ROM or the stock D4 ROM. The problem is that I can't get recovery to do a factory reset. As I mentioned above, recovery just hangs and doesn't do anything. I am reasonably literate when it comes to this stuff but I get really confused because there are so many different ways that people seem to do this stuff (safestrap, bootstrap, CM( etc). I would love to try CM9 but my priority right now is just to have a phone that works. Any help would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
select recovery by holding the vol buttons and power on boot just like fastboot. press vol - for recovery. when u see dead droid hit both vol up and vol down and theres the recovery
Thanks, I was finally able to get into recovery. Wiped data and did a factory reset which again got stuck at the logo screen. Went back into fastboot and ran RSDlite again to flash the stock ROM which gets me to the "Welcome to Droid4" screen where it says "touch the android to start" but the touchscreen is unresponsive. Starting to think there is something physically wrong with the phone....
send it to motorola, I've heard their customer support is pretty good. but if you voided your warranty by rooting/flashing other roms, I've heard bricking the phone and sending it in works to get a new one too
The only way I can send it back is through an insurance claim so I am trying to save myself $75j if this thing will just work. I just did a reboot and now the touchscreen seems to be working so I am going through the setup process....so weird.
Update: I was able to get the phone to load up and configured my google account etc. It appears that the phone is now running on completely stock installation of OS.....
whoisthisis said:
The only way I can send it back is through an insurance claim so I am trying to save myself $75j if this thing will just work. I just did a reboot and now the touchscreen seems to be working so I am going through the setup process....so weird.
Update: I was able to get the phone to load up and configured my google account etc. It appears that the phone is now running on completely stock installation of OS.....
Click to expand...
Click to collapse
So it has been a couple days now and the phone works totally fine. It looks like the problem was that by removing whatever bloatware that I did, the phone's OS got borked when VZW pushed an update of some kind. Flashing the stock ROM without doing a factory wipe would temporarily solve the problem but eventually the update would get pushed again and the whole thing would lock up again. The factory wipe + reinstall seems to have been the solution to the problem.

[Q] Get past bootscreen on i9000b without losing data

Good morning.
first of all, I've already read most of the posts that concern recovering the mobile, but here's the thing:
I flashed other ROMs a while ago, the ICS one iirc, then gave up and changed back to stock froyo, followed by an update to gingerbread via Kies, so my SGS already has the stock ROM. Everything worked fine, as expected, but once in a while when i turned the phone off and back on again, it got on a bootloop, and after many attempts it started ok. It also used to crash and turn itself off sometimes, but since it rarely happened, I wasnt bothered by that.
This time, I had to turn it off, and it just doent start back. I can access download and recovery mode, but since I have some things in its memory that I dont have backup, I really wanted to avoid the hard reset.
Do someone has any idea of how to proceed?
Thanks very much.
zanettirafa said:
Good morning.
first of all, I've already read most of the posts that concern recovering the mobile, but here's the thing:
I flashed other ROMs a while ago, the ICS one iirc, then gave up and changed back to stock froyo, followed by an update to gingerbread via Kies, so my SGS already has the stock ROM. Everything worked fine, as expected, but once in a while when i turned the phone off and back on again, it got on a bootloop, and after many attempts it started ok. It also used to crash and turn itself off sometimes, but since it rarely happened, I wasnt bothered by that.
This time, I had to turn it off, and it just doent start back. I can access download and recovery mode, but since I have some things in its memory that I dont have backup, I really wanted to avoid the hard reset.
Do someone has any idea of how to proceed?
Thanks very much.
Click to expand...
Click to collapse
do you have clockworkmod recovery? if so then wipe cache, dalvik cache and fix permissions.
if not boot to download mode and flash cwm. then do same as above :good:

[Q] Captivate Boot Looping Help

Hi I've searched some, and I haven't found anything for this setup. My captivate was working fine when I last used it a while back but when I turned it on, for a few weeks now, its been stuck in a boot loop. The problem is that I have never flashed custom roms or anything, its just been its stock- update as officially released,etc. Also, aside from that, I don't have any backups of anything because of computer issues. Is there anything I could do to just get it going again without chancing loosing all of the pictures I have on there?
CheesyMcTender said:
Hi I've searched some, and I haven't found anything for this setup. My captivate was working fine when I last used it a while back but when I turned it on, for a few weeks now, its been stuck in a boot loop. The problem is that I have never flashed custom roms or anything, its just been its stock- update as officially released,etc. Also, aside from that, I don't have any backups of anything because of computer issues. Is there anything I could do to just get it going again without chancing loosing all of the pictures I have on there?
Click to expand...
Click to collapse
Can you get to Download and / or recovery modes?
You could try a Factory Reset from recovery. All that I have read says that it does not delete pictures and music. You are likely to loose apps you have downloaded and the app data. (Double check to insure this is correct.)
If a factory reset does not work things get a bit more complicated. For example, you could possible move files from your phone to your PC using adb if you can get to download mode.
dawgdoc said:
Can you get to Download and / or recovery modes?
You could try a Factory Reset from recovery. All that I have read says that it does not delete pictures and music. You are likely to loose apps you have downloaded and the app data. (Double check to insure this is correct.)
If a factory reset does not work things get a bit more complicated. For example, you could possible move files from your phone to your PC using adb if you can get to download mode.
Click to expand...
Click to collapse
From what I've still been researching, anything factory reset is supposed to completely wipe everything on the phone. Is there any way to backup or get anywhere with download mode, because I can get into download mode, but it doesn't register with my computer so I don't know what I can do from it.

NEED HELP - Android gone black

Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
thomaswilloughby said:
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
Click to expand...
Click to collapse
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
AGISCI said:
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Ok, It was just really surprising thats all. I will factory reset then. Thanks
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
bjg222 said:
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Click to expand...
Click to collapse
Unfortunately I couldn't retreive any data from the phone, I can confirm however that a factory reset does fix the issue. The Android automatic backup does work in the broken state so I did manage to restore my settings and apps. But the internal sd card was wiped upon factory reseting. Just an idea of the top of my head: Try running adb backup and see if that works, and then unlocking the bootloader, flashing twrp, restoring the backup, and finally transfering the internal sd card data to a mounted drive using twrp. Thats just a stab in the dark and i dont have the phone on me to test it. Give it a try and lets hope Motorola will fix this bug soon.
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
bjg222 said:
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
Click to expand...
Click to collapse
Unfortunately the internal SD card mounts using MTP and not like a flash drive, so using the usual methods through Windows to recover wont work. However you could try and restore your internal sd card using this solution: http://goo.gl/OKdV14
As for accessing adb through recovery, you could try this method: http://goo.gl/5T7bhq
Hopefully one of these methods should work, so you can at least recover some of your files.
I had the same problem today. I tried to backup a twrp backup I have made few weeks ago but I still had the black screen. The only solution is to factory reset...
Happily I could have saved my data when I was on TWRP. Anyone knows how to restore sms from the data I have saved ?

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