Unemployed, in the middle of a job search, and my Tilt succumbs to the RLoD. Yay!
Looks like the only solution is to obtain a replacement phone from AT&T. As a flash-aholic (thanks, Dutty ), I'm really wondering about their replacement policy, as some have mentioned that they'll bill your account for the replacement phone in some cases. (I obviously refuse to pay for a replacement phone when mine is dead after only three months... much less pay full price for a refurb!)
It's been determined that this problem is NOT isolated to reflashed phones; since stock ROMs succumb to it as well, my flashing has nothing to do with the problem. Obviously, I can't flash back to the original ROM because the phone is a brick. However, because it's a brick, they won't know I've flashed a custom ROM until they repair it somehow.
So is the charge billed to my account only as long as it takes for me to return the broken phone? Is it only billed if I fail to return the broken phone? Will it show up down the road when they realize I loaded a custom ROM? (Again - unemployed, so can't afford to pay for another phone anyway.)
Finally, and most importantly - has anyone with the RLoD (or any other phone issue) returned a custom ROM-loaded phone to AT&T? If so, what was your experience?
Thanks so much - using my old Sony Ericsson Z500a for the past week has been ridiculous, and I really want to know if I can make the call to AT&T or not...
ok, well first of all pay attention to the warnings... 3 months old or not when you flashed the different spl, or cooked rom you voided the warranty.. yes the phone could be defective, but any manufacturer can refuse repairs or charge you for the repairs since it was flashed with a non htc/att rom..
As far as the return process... its an advanced type rma in 99% of the cases meaning they will ship you a refurbed unit with the materials needed to ship yours back... if they dont recieve your defective phone within so many days they will charge your account for the replacement(this is to prevent fraud, obviously). I have also heard in some rare cases where people were charged for the replacement after the repair facility notified of an unapproved rom/bootloader on the phone. and in some cases people get away with it...
so its 50/50 shot... i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
ive exchange many phones and i dont flash to stock roms and ive never had a issue
I was in the exact same position as you about a month ago. I got the RLOD about 4 days into using my tilt and it had been running the HTC stock rom for 3 days, I flashed it the day after I got it.
When the RLOD hit, I was really worried. I was in the 30 day return period, so all I had to do was take it to the store and get a new one. I knew they wouldn't be able to tell in the store, as the consumer and retail end is really non-technical. I was afraid that if they revived the phone at ATT tech or HTC that they would find out.
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
That was over a month ago, no word from anyone. Also, I saw on the RLOD post that one user said HTC replaced the whole motherboard as that was the issue - if this is the case I'm sure that all of your old data stored on the ROM in the motherboard goes in the trash as well, as they probably don't take the time to machine re-solder used boards.
Your probably fine, as all RLOD's seem non-relivable. If you want to make a 12v fryer, it's easy. I took a lot of time on mine, because it was fun, but the gist of it is to get a wire from positive to positive and negative to negative from your 12v to your phone. If you do this, please be careful, and DONT touch the wires together because it will cause and arc and melt your prongs - no good. I built a full fryer with a switch and everything, but it was overboard.
My 2 cents.
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
xconradx said:
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
Click to expand...
Click to collapse
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
redsrule2500 said:
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
Click to expand...
Click to collapse
It is boring, but when you get rid of bloatware and install the joys that HTC has available its pretty much the same as the stock HTC rom. You can still get the cube and today screen and everything else in cabs.
I think your voiding by hardSPL, not by having the stock HTC ROM. The egg comes before the chicken.
Just a thought...
Does anybody think that there is a correlation between phones being sent back to AT&T with HardSPL still on the device and the fact that HardSPL has not worked on the latest display driver (1.57.00, 1.81.00 and 1.82.00) equipped Kaiser's?
shogunmark said:
i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
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Click to collapse
You are correct - I'll have to roll the dice, as there's no way I can return it to stock condition. It won't start.
Thanks for your comments, everyone. So far, I've got:
someone advising that sending it back is a 50/50 chance
someone who has returned several phones with non-stock ROMs without repercussion from AT&T
someone worried enough that they fried the phone completely (awesome!)
So now I only need to hear from one last person: someone who HAS had to pay for a replacement phone from AT&T. For any reason, but specifically because you had a custom ROM on it...
Thanks again, all!
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
Maknificent said:
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
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Click to collapse
Thanks. Whulp, guess I'll make the call today then!
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
ilordvader said:
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
Click to expand...
Click to collapse
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
shogunmark said:
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
Click to expand...
Click to collapse
sORRY
drokkon said:
Thanks. Whulp, guess I'll make the call today then!
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Click to collapse
So made the call yesterday, got the replacement phone today, less than 24 hours from TX to CO. Great customer service, but I couldn't get them to pick up the overnight shipping as some had said I could. $12 ain't bad though.
Hopefully my custom ROM-flashed brick won't do me in for $500, but I'll let y'all know if it does.
*Anxiously awaiting* =subscribed=
xconradx said:
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
Click to expand...
Click to collapse
I've heard that a few seconds in the microwave can work wonders without the fireworks. Hopefully I'll never have to try that route...
arexben said:
*Anxiously awaiting* =subscribed=
Click to expand...
Click to collapse
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
drokkon said:
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
short answer is no...
drokkon said:
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
You and I have had identical issues! After I got my replacement, I couldn't make or receive calls even with service. It's not the ROM or radio, it's ATT. I had to call and get to a higher level tech, because everyone else told me there were zero problems with my account and that I must have bad reception at my house. I knew for a fact I have full service at home. Whenever I tried to call it would beep 3 times (beep (pause) beepbeep)... after about 2 hours he finally got it to work, but I have no idea what he did. I did have to read him my IMEI about a thousand times though, and he was digging pretty deep to find whatever he got to fix it.
Good luck. Since I had so may issues ATT gave me 25 off my next 2 bills, which was cool.
I have recently purchased a Nexus One and i must say it is an amazing phone, but also very expensive! I just spent £370 on buying this brand new phone. Which brings me onto my main point, should i risk rooting or not?
I am confident with the rooting proccess and have rooted my hero etc etc, but i was happy to do so because i could also reinstall an official RUU incase something went wrong. However as we know with the N1 its not that simple. I want to be able to use features such as trackball to wake, and using the lights for notifications, being able to install market enabler and apps like autokiller and also being able to theme my nexus - but to do small things like this i still need to root my phone and void my warrenty.
So ive decided to ask you guys on wether you think it is worth my rooting my nexus one, and voiding my warrenty, or making do with no true customisational potential?
(Also silently hopeing someone finds a way to lock the bootloader :'( )
thanks
Just root it already. No regrets. I asked the same question.
But
But what if anything goes wrong with the phone over the next year? Just seems unecassary that i have to loose my warrenty to be able to make small customisations to the phone
I didn't root my phone in the first 5-6 weeks or so then once I had seen there were no obvious hardware faults I rooted it. It might be safe to take a similar approach.
Is totally up to you.. 2 things:
If you are affraid of bricking your phone due to flashing, don't be. Rule of thumb is always do Nandroid. And flash all you want. The exceptions are Radio's which pose higer risks of bricking.
That leaves hardware issues. If your screen cracks, battery explodes or button cease to function, HTC might switch your phone regardless if you have unlocked boot-loader or not. But im not sure how HTC customer service are in UK. People have done it in US and HTC didn't even raised an eyebrow to this.
edit:
like nDrg says, is to roadtest your phone for some weeks, see if no dust crops up under the screen, or other things starts to defect. Errors on new phones usually reveal themselves in the first weeks.
rooted just after 1 day i receive it lol and Froyo inside my nexus one since Yesterday Yes From France ^^
Hmm
Ok thanks for your feedback. I was having a think and i decided to wait untill froyo comes officially to UK, and if thats not good enough to keep me happy then i will root. Thanks
I've been stuck in the limbo that is WM for what feels like way too long. I was comfortable with it; I knew it. But recently I started a love affair with Android on my TP2 thanks to HaRET and my unending curiosity. So I put an listing up on craigslist asking if anyone had an Android device they wanted to sell at a reasonable price. Within minutes, I had an e-mail from someone almost a hundred miles away saying he had a Droid he would sell for $200.. Seems like a good deal as most of the Droids on e-bay are still >$300. Unfortunately, he wants to do this deal the day after tomorrow, and has committed to driving most of the way to my city to do it.
So I come to this wonderful community that I have lurked in for quite a while in the hopes that you can give me the heads up. What do I need to know, and what do I need to look for?
Naturally, the first thing I am going to do is call the big V and confirm that the ESN is clean. But what about the phone itself? Is there anything I need to look out for? Any known issues? I read something about the back of the screen getting scratched from the sliding mechanism in another thread. Is that just the plastic that gets scratched up, or can the LCD itself get damaged?
I have also read a lot about this "locked bootloader." I think I understand this as not being able to install custom roms, but still allowing you to root. I was under the impression that rooting your device basically took care of that, so now I understand that I was wrong, and will further research what rooting is on my own. But I also see that some people have custom roms available here on XDA and that others are running Froyo on their Droids. Its all very confusing, and under normal circumstances, I would take a few days to read, research, and teach myself. But at the moment, I feel a little under the gun, as this deal won't last forever.
Anything you guys or gals can tell me would probably be more helpful than you think. I feel like I'm trying to make the switch from XP to Ubuntu.. (heh) Any and all posts will be read. Thanks.
The Droid doesn't have a locked bootloader and can be rooted easily. I bought one just like you're thinking of, I don't even have VZW service.
I put Froyo on it and I like it even though I haven't rooted yet.
Kaostick said:
I've been stuck in the limbo that is WM for what feels like way too long. I was comfortable with it; I knew it. But recently I started a love affair with Android on my TP2 thanks to HaRET and my unending curiosity. So I put an listing up on craigslist asking if anyone had an Android device they wanted to sell at a reasonable price. Within minutes, I had an e-mail from someone almost a hundred miles away saying he had a Droid he would sell for $200.. Seems like a good deal as most of the Droids on e-bay are still >$300. Unfortunately, he wants to do this deal the day after tomorrow, and has committed to driving most of the way to my city to do it.
So I come to this wonderful community that I have lurked in for quite a while in the hopes that you can give me the heads up. What do I need to know, and what do I need to look for?
Naturally, the first thing I am going to do is call the big V and confirm that the ESN is clean. But what about the phone itself? Is there anything I need to look out for? Any known issues? I read something about the back of the screen getting scratched from the sliding mechanism in another thread. Is that just the plastic that gets scratched up, or can the LCD itself get damaged?
I have also read a lot about this "locked bootloader." I think I understand this as not being able to install custom roms, but still allowing you to root. I was under the impression that rooting your device basically took care of that, so now I understand that I was wrong, and will further research what rooting is on my own. But I also see that some people have custom roms available here on XDA and that others are running Froyo on their Droids. Its all very confusing, and under normal circumstances, I would take a few days to read, research, and teach myself. But at the moment, I feel a little under the gun, as this deal won't last forever.
Anything you guys or gals can tell me would probably be more helpful than you think. I feel like I'm trying to make the switch from XP to Ubuntu.. (heh) Any and all posts will be read. Thanks.
Click to expand...
Click to collapse
The back of the screen has a little layer of plastic to keep from scratching some of the plastic. It tears pretty easily, but it doesnt matter as it will not actually damage the LCDs/LEDs, just scratch the plastic back up a little bit.
The Droid does not have a Locked BootLoader, only the Milestone does. Some people do know how to get around this though.
Rooting a Droid is actually quite simple. All you need (if you are a n00b, like me and you) is to download the DroidRootKit from the web which does the most complicated work for you, while allowing you to do some of the simpler stuff.
When you Root, you are brought back to Android 2.0.1 and you cannot download apps, so you might want to download ROM Manager (Premium or Regular) and back it up for downloading Eclair and Froyo ROMs later.
If you do not want to do that, then you should download a ROM (ie, UltimateDroid) place it on your SD card after Rooting, and install that through SPRecovery or ClockWorkMod Recovery.
People who are running Froyo are either rooted and downloaded a custom ROM, or forced the update through the download at the Verizon site.
The first thing you do when you meet that guy is ask if it is Rooted or ever has been.
Then you ask him if it has ever had water damage or any problems with the LCD screen.
If he says yes to the first question, good.
If he says yes to the second or third question (water damages and/or LCD problems) then DO NOT BUY IT.
(results may vary)
So Im rooted and what not. Got the unlock symbol and I have a decent amount of dust under my screen which is just irritating me even tho u can only see it when the screen is black but its getting worse. I am hesitant about this just cuz i dont wanna have to root and do everything over again, plus i have some nice engraving on my phone. Any who, I am wondering what i might have to look out for, say, or expect from a swap. I hear about different screens... is that a good thing. Thanks in advance as I kinda need to get talked into this since the year mark is getting closer.
I mean, this happened kinda immediately as its been dusty for several months and its only 9 months old. I know its a known prob
EDIT: did my swap and should be recieving it today or tomorrow. Would you guys recommend I go to stock? Or just turn it in with Cyan6, or does it matter.
bump........
Personally, I'd go back to as near to stock as possible.
I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
Rbh50815 said:
I just got my nexus 6, two and a half weeks ago. I am coming from a Verizon galaxy nexus, so I'm pretty good at unlocking, rooting, installing roms, and the like. I bought it at best buy because I broke my gn, and being they are the only ones that had any in stock, and I need a phone or im lost, I was on vacation visiting family. So I got the none branded one called Verizon got it up in running in five minutes after the 20 min wait to talk to someone.
The first few days I played with it as is never had a problem. So I unlocked it, rooted it and still not any problems. Then a few days later I noticed the speaker would crackle not big thing just noticed it. After that though another weird thing started happening if I answered the phone then decided to use speaker phone i could not hear the other person and they could not hear me, and going back off speaker didn't help till we hung up and recalled.. It does not do it ever time just sometimes.. I had not installed a rom just kept it Google 5.1.1, I really like the new Android. But I did unrooted, relock, factory reset. Then did it all again. Still get some of the problems but not as much. This last problem really pist me off. I had been in 4 states and service from Verizon was great in all but one of them. The one that it didn't not work in was in Missouri not even when I got to Springfield. It was late at night so none of the ton Verizon stores I seen were open, I could dial but not have net service. I tried restarting phone even did a factory restore after trying everything I could think of. That reset screwed me though because it made it a useless since I had no net and was unable to set it back up.. Also I couldn't stop at the ton of Verizon stores in the morning bc they didn't open till later in the day and I needed to get home. The weird thing is almost as soon as I crossed into OK the phone loaded up and started working internet and all.
So my question is, is this normal with these phones? And is their any way to make the radio better? It was on global in that setting so I switched to USA. Still seems to work fine now at my house.
Any help or tips would be much appreciated. Or should I try and do a warranty through Motorola?
I really like this phone and its a major improvement over the gn since we at Verizon got skipped with nexus 5. This battery is a beast 12+hrs doing a crap load of stuff on it rocks
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Click to collapse
The speaker issue is definitely a known issue. RMA is the only solution.
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
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Click to collapse
Not sure, best to call and find out.
Rbh50815 said:
Crap that really sucks. Thank you though for the reply. Do you know with the RMA if I have to send the phone back first and wait, or will they send a replacement first? Also do they replace with a new one or reman?
I was really hoping it was something in the settings
Click to expand...
Click to collapse
May luck out and get new but at this point in the cycle probably refurb. Have to send in first or have creditcard they can hit for what it worth now to send first. Credit hit will be deleted once they show it coming back.