Related
does anyone know when its going to go down? i know they said mid july, but i haven't heard anything about a release date from those guys yet...
It should be out towards the end of the month. I heard they were shipping Tilts with 6.1 now.
only at&t would do something that weird, ship them before they have the update available for download on their site.
simbadogg said:
only at&t would do something that weird, ship them before they have the update available for download on their site.
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that's AT&T for ya
I just got my tilt 2 weeks ago, and it came with 6.0 on it....
StevesDesigns said:
I just got my tilt 2 weeks ago, and it came with 6.0 on it....
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Could have been older stock... does anyone know for sure if they are coming with 6.1?
well I just got mine like yesterday, and it's still with windows 6.0, as sluggish as ever. can't wait till I can install the cooked roms.
6.0...
Got my 4TH, YES 4TH, replacement Tilt 2 days ago and no 6.1. You would think they would hook me up for keep sendin me shotty phones!
jromeo350 said:
Got my 4TH, YES 4TH, replacement Tilt 2 days ago and no 6.1. You would think they would hook me up for keep sendin me shotty phones!
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I just got my 6th replacement Tilt on Monday, and it came with WM6.0.
The most hilarious/pathetic thing is I'm going to have to ship this one back too for replacement
cincy1020 said:
I just got my 6th replacement Tilt on Monday, and it came with WM6.0.
The most hilarious/pathetic thing is I'm going to have to ship this one back too for replacement
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Click to collapse
Son, you have issues.
Seriously I've had my Tilt for over 8 months now and it still works great.
checked ATT's forums yesterday and on their forum there is a thread saying it's rumored to be released the 20th.
fmg9800 said:
Son, you have issues.
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Click to collapse
1. Am not a male.
2. Can you please explain why you say I have issues?
Alemaker said:
checked ATT's forums yesterday and on their forum there is a thread saying it's rumored to be released the 20th.
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God, I hope that info is correct, but I'll believe it when I see it lol.
I had a Treo 750 before the Tilt, and the WM6 update didn't come out til months after AT&T had said it would
Alemaker said:
checked ATT's forums yesterday and on their forum there is a thread saying it's rumored to be released the 20th.
Click to expand...
Click to collapse
do you have a link to said thread?
cincy1020 said:
I just got my 6th replacement Tilt on Monday, and it came with WM6.0.
The most hilarious/pathetic thing is I'm going to have to ship this one back too for replacement
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And how could you possibly go through 6 tilts????I think that is where the issues quote came from
ryncppr said:
And how could you possibly go through 6 tilts????I think that is where the issues quote came from
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Well, I think it would have been nicer, and more accurate to say my phones have issues.
I have gone through 6 Tilts in the following manner.
-The first 2 had non functioning speaker phones. I received them this way, I did not break them. I actually kept one like this for several months, out of sheer frustration of dealing with hours on the phone to AT&T again.
-The next one the microphone did not work at all, not for placing calls, receiving calls, not on speakerphone, and did not even work for recording. The phone never worked, it was received with a non functioning microphone.
-One arrived with glue all over the casing
-The following one began (after 3 months) to lose signal completely. The signal would be at 2 bars, then shoot up to 4 bars for a second, then drop completely out, and would not recover for several minutes. This happened at times and in locations where my other telephone (Razr V3xx) had perfect 4 bar reception. By the way, the phone was never dropped, or in a any way damaged, and was always kept in a case when not in use. I tried everything including disabling 3G, changing radios etc. Several soft and hard resets, and many missed calls later I decided it could not be normal behavior, which was confirmed by AT&T.
-And finally the last one I received on Monday, arrived with a broken "tilt" mechanism. In order to tilt the screen, it must be forcefully pushed, at which time it makes a horrible creaking noise as if it's going to break.
mbarvian said:
do you have a link to said thread?
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Hi:
Here's a link: http://forums.wireless.att.com/cng/board/message?board.id=cingular&thread.id=78830&page=12
It's post # 112. He doesn't say what he bases his date on.
EDIT: Sorry I missed in that same thread, post # 116 (last post), he does say he got his info directly from HTC support.
I'm on Tilt #5 myself. But I only count 2 since AT&T caused the other three.
1: Had since launch. Face buttons stopped working
2: Refurb replacement. Scratched camera, keyboard, and loose hinges.
3: Refurb replacement. Scratched keyboard, and loose hinges.
4: Refurb replacement. Scratched camera, keyboard, and loose hinges.
5: "Full kit" replacement. Essentially a brand new Tilt. AT&T just can't say it on the phone. (Came with 2 stylus, battery, box, and car charger + bluetooth headphones for my inconvenience)
Phones 2 - 5 all happened inside of 10 days (including weekends)
NotATreoFan said:
I'm on Tilt #5 myself. But I only count 2 since AT&T caused the other three.
1: Had since launch. Face buttons stopped working
2: Refurb replacement. Scratched camera, keyboard, and loose hinges.
3: Refurb replacement. Scratched keyboard, and loose hinges.
4: Refurb replacement. Scratched camera, keyboard, and loose hinges.
5: "Full kit" replacement. Essentially a brand new Tilt. AT&T just can't say it on the phone. (Came with 2 stylus, battery, box, and car charger + bluetooth headphones for my inconvenience)
Phones 2 - 5 all happened inside of 10 days (including weekends)
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Click to collapse
OMG, you got bluetooth headphone?! How did you manage that? Any suggestions as to what I should say to them to hopefully get some too, after going through so many crappy phones? Right now, I am stuck with one that doesn't even have basic phone signal at times.
PS: What kind of headphones?
I need to send my phone in to have the screen replaced, but they did give me a disclaimer. They said should the phone not be able to be reflashed, they'd have to replace the motherboard.
Anybody send in their phone with a different ROM loaded, or should I just restore to factory before sending in?
Thanks.
should be in QA anyways I had my bootloader unlocked sent it in to HTC and they replaced the motherboard meaning the IMEI was different but I have the same phone come back to me because the serial number stayed the same weird. But came back in a locked state. try to make it as stock as possible when I spoke to the rep they said they gave ma a courtesy repair..
I sent my phone in with the unofficial ERE36B installed (with locked bootloader) and they reflashed it with ERE27 for me.
And it would appear they forgot to set the S-ON flag as well, so yay me.
I sent my phone off for the 3rd time this week. Each time I have been unlocked and had a custom rom installed.
1. Teflon peeled off on the chin (March 2010)
2. Dust under the left bottom corner of screen (May 2010)
3. Dust under right top of screen! (June 2010)
The 3rd time I rung them as I am currently in California on business, I asked for a straight swap (as I know they do in the US), and they happily sent a replacement to my supplier in Orange county for my attention.
Boxed my old one up and they collected and delivered it to HTC today.
VERY VERY pleased with the service they have given me, each time I received my original back, it had been reflashed to locked and stock rom.
What was amazing is how dirty my trackball was, it was virtually black in comparison to a new handset and I treat my N1 like a baby.
However I'm pleased we can now root without unlocking the bootloader, guess what I'll be doing when I get back ;-)
HTH.
Interesting Amdathlonuk. Did yours go to Houston TX? Or a different facility?
My N1 was mailed off end of June, overnight. It was scanned in on July 2nd. I'm finally getting the phone back tomorrow. It's taken three weeks to get the damn thing back. My service experience has been awful.
I was using a RAZR for the time being, because I couldn't get a G1 Dream to work on ATT. I was able to get it activated and have been using the G1 for the past three weeks. I thought that I would be happy with the G1, but I'm ready to throw the stupid POS into the ocean. That phone sucks. Just get me my N1 back.
angasreid said:
Interesting Amdathlonuk. Did yours go to Houston TX? Or a different facility?
My N1 was mailed off end of June, overnight. It was scanned in on July 2nd. I'm finally getting the phone back tomorrow. It's taken three weeks to get the damn thing back. My service experience has been awful.
I was using a RAZR for the time being, because I couldn't get a G1 Dream to work on ATT. I was able to get it activated and have been using the G1 for the past three weeks. I thought that I would be happy with the G1, but I'm ready to throw the stupid POS into the ocean. That phone sucks. Just get me my N1 back.
Click to expand...
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That's discouraging for me. I sent mine back a week ago (got delivered Monday), for a supposed straight swap. I still haven't heard anything back from them. A swap shouldn't take 4 days?
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
aznxk3vi17 said:
Just as a heads up to all the new Nexus owners, and to future owners: check for dead pixels, immediately and a few hours later. Just a few minutes ago, I had one rear its ugly head. Call Google and they'll do an advance replacement no questions asked.
Annoying, but hey.
Click to expand...
Click to collapse
THX for letting us know man!
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
ogboot said:
How many pixels officially call for replacement?
Sent from my Milestone X using Tapatalk 2
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Click to collapse
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
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Click to collapse
That's good to know at least, thanks for the information.
It's not a nice situation, but at least they are taking ownership.
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
aznxk3vi17 said:
I have only one and told Google the same; they are issuing a replacement.
So, 1, I guess.
Click to expand...
Click to collapse
thanks for the heads up
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
How are you even spotting pixels, a magnifying glass? Lol
RandomName7 said:
Generally an "Advanced Replacement" Implies that they either cross ship, you a new one as soon as yours is in the mail, or they send you the box to ship the old one back when they send the new one out. Can't really speak to which way Google is doing it. But hopefully someone who's started the process can provide better details.
Click to expand...
Click to collapse
bozzykid said:
With the N4, they would put a charge on your credit card while they send out the replacement. Then you put your phone in the replacement's box and ship back with the prepaid label. When they get it back they remove the charge. I believe the hold charge was $200.
Click to expand...
Click to collapse
This is what they're doing, they give you a link to order a replacement where they place a hold charge on a card. They give you a pre-paid shipping label and tell me I'm free to ship the device back to them whenever and in the box it came in. So, I'll wait until I receive my replacement before shipping the defective device out.
hlaalu said:
How are you even spotting pixels, a magnifying glass? Lol
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Click to collapse
:cyclops: I have good eyes, lol. When I saw this thread I used a dead pixel locating app that simply shows solid colors on the screen. My dead pixel is located around the top right corner. The pixels are so small I can't really imagine how I'd ever notice a problem during any normal use.
You can unstick some pixels (not dead pixels) by re-energizing them through rapidly turning them on and off. There are apps on Google play that you can test and unstick (some) pixels, or you can return the phone.
Phil Anselmo said:
I think I found one. Thanks for the tip. It's so small though! Is it really worth it to request a replacement? I have no idea how the process works, but I'm not sure I want to deal with returning this one and waiting for a new one.
Click to expand...
Click to collapse
Then get an advance swap. Use the existing one for however many weeks it takes, and then send your original back after the new one arrives.
Might help to unlock the bootloader now, so that when it's time for the swap you can take a nandroid backup and preserve your app data. Relock and flash to stock after backing up and before you send it back in.
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
aznxk3vi17 said:
Update: all replacement orders are placed on the same queue as everyone else. My replacement device is set to leave the warehouse in 2-3 weeks, and according to my receipt, I have 21 days from the day my replacement order was placed to ship my defective device back to Google.
Conclusion? I'll be without a Nexus 5 for an undetermined amount of time. Luckily I still have my old HTC One, but this is something you'll want to know, especially if you don't have a backup device.
Click to expand...
Click to collapse
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
ricey1986 said:
With the nexus 4 the 21 days didn't start until you received the replacement device. Know from personal experience as received a faulty N4 at launch and had to wait weeks for a replacement.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
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Click to collapse
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
sn0warmy said:
I'd just cancel the replacement order and wait until they get more in stock before placing the replacement order again. Just a thought.
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Click to collapse
Normally I would consider doing something like this, but given Google's track record, I have no confidence that stock levels will be restored anytime soon. As I said before, luckily I have my HTC One to fall back on, but I'll still hold onto my 5 for a week. I was reading the defects thread and it seems people are getting RMA devices faster than those who order normally despite what the Play page tells.
aznxk3vi17 said:
That's what I thought, but I called to double check and the representative confirmed that the email wording is correct: it's 21 days from the day the replacement order is placed. Obviously I was miffed, but she told me there's nothing I can do and that the best she can advise is to wait as long as possible before sending out my defective phone.
Annoying.
Edit: I emailed the representative I spoke to last night for clarification. The woman on the phone today seemed to think what we all thought (that the 21 days starts from the day of receipt of the replacement), so perhaps there's some confusion as to the official modus operandi. I'll report back whenever he gets back to me.
Click to expand...
Click to collapse
With my Nexus 7 3G, it took over a week for the replacement to arrive and then I was out of town for two weeks before I could pick up the package as it missed delivery on the day of my flight out. By the time I sent it in, it was slightly beyond three weeks. I was never charged extra. I phoned Google to be sure, and they said that if they charge me and then end up receiving the device back after all, they will reverse the charge.
I started my RMA on Dec 3 and I still have no progress made on it after several "supervisor" escalations. I attempted to call and talk and short of blowing up their social media, I have no idea what else to do. They just keep telling me to wait 72 hours after escalation but considering its been a day short of 3 weeks without my device, i'm getting immensely frustrated considering I JUST had to go through this for my Moto360 (which took 1.5 months). Anyone have any tips to try and get the ball rolling so I can have my phone back before christmas? I'm stuck using an OPO right now and its horrible compared to the 6.
I had to open an RMA on 12/8. They got my device and that was all I knew. I actuallt called this morning to see what the status was becasue the site doesn't give you much. Thy told me they had the device and that I should be getting my replacement n 4 to 5 business days.
Did you get an email that they received your device? Otherwise I'd call back and have them make sure to get that process started. They had to issue me a new RMA number since "the system" didn't process my phone when they received it.
andino said:
Did you get an email that they received your device? Otherwise I'd call back and have them make sure to get that process started. They had to issue me a new RMA number since "the system" didn't process my phone when they received it.
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Click to collapse
I got my replacement last week. It took about 2 weeks total from the day I sent my device out.
I received the email when they got my device and when they ship out the replacement.
The replacement looked brand new.
I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Click to expand...
Click to collapse
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Click to expand...
Click to collapse
I'm sorry about that. I hope you get your money back as soon as possible.
SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
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Click to collapse
i am from Spain.and the phone was returned to Poland i think
Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
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Click to collapse
My phone was also returned from Germany to Poland.
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
Click to expand...
Click to collapse
Now I wish I had done this :/
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Click to expand...
Click to collapse
Get the credit card company involved see what they say,
Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
Click to expand...
Click to collapse
I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Good to hear you finally got your money back.
It should not have taken that long though.
Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
Click to expand...
Click to collapse
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
Click to expand...
Click to collapse
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Click to expand...
Click to collapse
Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Click to expand...
Click to collapse
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Click to expand...
Click to collapse
No.no and no