Database Develop

Diamond broken - touchscreen doesn´t react

this sucks!
From yesterday to today the failure got worse. Now the touchscreen doesn´t accept any input any longer. Made soft reset and hard reset nothing helped. When I bend down two edges of the case gently the device accepts that as an input in the top right corner and opens the taskmanger, with some luck I can use the touchscreen after that for a few clicks and then I can´t make any inputs again. Via active sync and MyMobiler I can do everything with the device so it has to be the touchscreen.
Anyone who had such a failure too?
Any ideas?

Had that problem as well , found it was down to batti , removed it , and the problem was solved , have found though if you install everything you want the phone can slow down , but by using sprite backup and then a hard rest ( then putting the back up back to the phone ) it runs as fast as it was before the apps were installed plus there is more memory as well on the phone , think some apps and games leave some temp crap which hogs down the phone

but after a hard reset batti was gone but the not malfunction?!

could it be an issue of the screen protector? did anybody had some problems with that?

Using the most recent batti AND a screenprotector, and I have no problems at all.

then it has to be a hardware malfunction. think I have to send it in...damn

my diamond is crazy!!! Help!!!!

from several days ago whem i touch in diamond icons never select the one i touch!!!... It selects the icon on left or right but never the right one....
When i have a phone call i select the green icon and it turns the phone off
What can i do?
I aligned the screen thousands of times, i installed the different calibrators and nothing.
I align screen, it works well for a few seconds and becomes crazy again. I soft reset, a tried everything i remember and always the same.....

Obvious question: Did you Hard Reset?

Try a hard reset.
If that doesnt work then it sounds like the screen is screwed, get the unit swapped.

I've just installed a new rom! I think i have to swapp the unit
The problems are the same. Anything more i can do??

If you just installed a new ROM, did you do a hard reset? To me it sounds as if the calibration for the touch sensor is off. The first thing that you do after a hard reset is calibrate the screen.

So you can try to calibrate the screen, bofore doing the hard-reset.

You can but when you hard reset you just have to do it again

Also, you could check your local optician for any additional problems.
No, but honestly, a hardreset and recalibration should fix the problem. I'm aware that GNes/GSen can give some problems if it thinks it has rotated the screen, but I've never seen that occur outside programs that don't rotate the screen by themselves.
If that doesn't work, Sync it, back it up, whatever you want to do, possibly flash to stock and return it to whereever you bought it/HTC to get it swapped.

thank's everybody... I tried it all and the same. Going to swapp

have the same problem.. it wasn't there before, had the phone for 3 month.. i think it has to do with water under the screen, used it in the rain and then it began to behave this way (due to the big speaker hole maybe?) , it works fine otherwise! Any idea how to fix it? waterdamage? - guarantee or what?
I think it´s wierd if you can´t use it when it´s raining..?

joel78 said:
I think it´s wierd if you can´t use it when it´s raining..?
Click to expand...
Click to collapse
How many phones can be used risk free in rain?

i don't think that's the problem. no water in my phone, rain or other....
i think it started after gsen installed...may be wrong, or else or.....

Very little chance Gsen having anything to do with it. Many people are using that (including me) with no ill effects.

Hmmm, I though I was the only one with this problem. I'm on the second unit now, the first one always do soft reset by itself after every few wake up. Now the alignment always gone off after few minutes of use. I'm waiting for the replacement unit now.
Initially I thought it was because of the ROM update I did, but even after I restore the original ROM, it still happen.
Looks like I'm quite unlucky with the Diamond .

problem solved!!!!
gone to look for assistance.
After 3.30 hours new touch screen and they sad to me new components inside.
For now all good. Till when??....
hope it was the last problem

So its a guarantee issue? - bad components inside?
It still works ok, so i wait to send it away..

till now all ok.

Tilt no longer enjoys being touched.

So, i'm usually quiet on these forums. Just reading, trying roms, etc. But here is something that has me stumped. Last thursday my phone crapped out. When i woke up and looked at it (it was connected to my laptop/charging) Applications were opening left and right, i couldn't close any of them because stuff kept opening. I tried to soft reboot it and it didn't help. Once it rebooted stuff started opening itself at random again. I ended up pulling the SIM and battery out and leaving it for 5 minutes. When i put it back and powered it up the touch screen no longer worked, but apps weren't opening on their own.
What gives?
I have hard reset (which means it's waiting for me to touch the screen to setup my rom), i have also taken off the screen protector (in case it had something stuck under it. Neither of these things helped. Per the forums I got a new screen, just put it in, and the touch screen doesn't work still... I'm drawing a blank here can anyone give me some advice. Going back to my Prophet for the time being but I HATE not having a keyboard (and it's slower than molasses)

have you tried flashing a new rom via sd?

Check that the screen protector has not moved under the front bezel and keeps pressing your touchscreen.
Robert

I have totally removed the screen protector and even replaced the screen for that matter so I dont think that's it. I haven't tried flashing a new rom. I just found it odd that this has worked for so long and now I get what appears to be hardware problems. As for flashing Via SD memory, is that better than doing it via cable for some reason? I'd be willing to give it a go...

Any other suggestions?

fiddelm3742 said:
I have totally removed the screen protector and even replaced the screen for that matter so I dont think that's it. I haven't tried flashing a new rom. I just found it odd that this has worked for so long and now I get what appears to be hardware problems. As for flashing Via SD memory, is that better than doing it via cable for some reason? I'd be willing to give it a go...
Click to expand...
Click to collapse
Similar problem happened to my Kaiser phone, although no multiple files opened, the phone just won't react to any touching, not stylus pen either. So I first soft reset, then hard reset, none of them works, now the phone can Sync alright, but the screen just stands on the Window Mobile screen, saying "Tap the screen to set up your window mobile device"
I only have this new phone for <3 weeks.
I went to HTC site, want to download a latest ROM file from them, after typing in the S/N, it won't let me, saying that ROM is not suitable for my phone.
So now I am download ROM file from this site, will choose one to flash the phone, see whether it works.
I will call HTC tech support tomorrow after Thanksgiving, see what they suggest
Hope some gurus here can also make some suggestion, Thanks!

Well I replaced the LCD and the new LCD works great, but the screen still doesn't respond to touches. What gives?! I hard reset and I got past the windows screen alignment thing by creating a welcome.not file but it's still pretty much worthless w/o a touch screen. Anyone have any suggestions?

Whoa, i thought something odd was going on. Never mind i got entirely the wrong idea.

Ha, not the case.
Anyone know if a flex cable would fix my issue? I dont really know what the felx cable is for but i've seen posts about people replacing them w/ LCD problems. I don't know if it is touch screen related or not, and i'm kind of tired of buying parts that don't fix my problem

please just flash a new rom whch ever you want (for some reason i thought you said that it keeps restarting your device because if that was the case the only option you would have was to flash via sd as activesync would load long enough for you to get a connection to flash from the computer)..trust me just try it..what have you got to lose

I reflashed one yesterday actually. The newest HyperDragon (which is looks like a new one is available today) It wasn't rebooting but initially windows were popping open left and right so i restarted it a couple of times(which i first had the problem, not yesterday) Yesterday it worked like any normal rom w/o the ability to touch. Anywho, after the flash of a different rom. No luck. I'm thinking it's a hardware problem of some sort but as i've already replaced the LCD i have no idea what?

yah thats sounds funky..you can bring it in for a warranty exchange either at a local DSC or over the phone (that is if your with att) and if not call HTC..all devcies come with a 16 or 18 month warranty

Well I called ATT yesterday, apparently I purchased the phone On Oct 17th 2007 which means It's out of warranty (apparently it has a 12 month warranty?) So it sounds like I'm SOL. So, i guess I'm off to ebay to try and fine a phone that I can canibalize to try and get mine going again.

touch screen
this may sound dum but when you replaced the screen did you replace the touch part as this is different from the screen

Well I picked up this
http://www.blackberry8100parts.com/...B3-NEW-HTC-TyTN-II-KAISER-P4550-_p_35-70.html
which includes the digitizer (from what I know it's all one part when they send it to you) The screen has the digitizer built in. So i replaced the part they sent me.

I just stated having this issue. My touchscreen stopped responding to touches over the weekend while the keyboard was extended. I just took the phone apart to make sure everything was connected right & put it back together, & now the touchscreen doesn't work at all. This sucks!

Any news? i'm having the same problem: no response at all, stuck at "Tap the screen to set up Windows Mobile-based device"

An interesting problem with screen
well my tilt fell out of the car holster while using gps and i suspect the screen hit my gear shift. I didn't notice anything odd after i put the battery back in it (yeah it fell that hard lol). Later that night I went to check mail and noticed something not right. Turns out my screen seems to have been pushed in a bit. Well here's the issues I've noticed so far: All the touch responses seem fine except for 1) the screen alignment doesn't register taps, but otherwise the touchscreen works and 2) on the htc home screen, I can't tap the house icon unless I tap any other icon first.
Initially I thought there was some pressure or deformation right at that particular spot, but it reacts the exact same way in landscape mode. I can't tap the house icon first; I have to tap something else first, then the icon works fine until I open a program or something and go back to the home screen. Then I simply have to tap weather or something and then home.
I'd reflash the rom or do a hard reset, but the screen alignment didn't work when I tried it so I didn't want to get stuck at the "tap your screen to begin" part.
Any ideas or do I just need to buy another screen or maybe just the digitizer. the amount the screen seems recessed is maybe a millimeter at most. Just enough so that I noticed a difference when touching contacts just above the housing. I tried cleaning by using a business card and running between screen and housing. Ohh... and one more thing... when I open the cube and then close it, I get what I refer to a static frazzle for split second and it goes back to normal. That only happened a couple of times after the business card thing. Do you think I just loosened a connection? damn... I still haven't taken it apart yet. Think I need to. Any help appreciated.

If your screen does not work, you can still use your phone. There is an app that you use on your computer that acts as the touch screen. This also works when the screen craps out.
http://www.sparus-software.com/spip.php?page=download&lang=en&ref=at&t=tilt
(EveryWAN Remote Support Personal Edition - Free download)

yeah -- my touchscreen didn't crap out totally, it just got muffed up when I dropped it a bit. Well, i went ahead and installed codefreaks remote screen alignment thing and did a hard reset. Well, the hardreset did the trick w/out the need for anything else. The alignment worked and everything. So, i'm back in business. Everything seems to work properly, except that my screen is still recessed a tad; but, that's not a big deal really.

Touch screen is dead on my X1

Hello guys,
I got my new X1 few days ago, and today when i woke up i found out that the screen is not responding to touch...the stylus does nothing. I attempted a hard reset, but I can't align the screen because the stylus still does not work.
I managed to go to today screen and the mouse is working perfectly but touching the screen is not working at all, even through alignment.
No apparent cause to that.
Any idea how to fix this issue?
Thank you,

Try doing a reflash (with the generic ROM so that u won't lose the warranty)
If that doesn't work...i'm affraid there's nothing left to do but go and replace the touchscreen (it's still in warranty isn't it)
Sorry pal

Oww, sounds like a bad problem. You should indeed try a hard reset (though from what I see you've already tried).
If that's a no-go, it's warranty time. I guess you got unlucky. Good luck patching it up!

You can try installing X1 SoftTouch which will max out the responsiveness of your touchscreen in the registry without having to calibrate. I'm not highly optimistic it will work in your case but it won't hurt to try. The .cab is here:
http://forum.xda-developers.com/showthread.php?t=485037

Well guys,
you will never believe it, i read in a forum that some guy faced the same problem with another WM device and he moved the battery and left it overnight and the second day the phone was alive again.
Guess what? I did the same and amazingly it worked.
By the way thank you (ring-bearer) for the cab file, i installed it and it has improved the touch responsiveness.

Touchscreen Fixed
Hi Thanks for that. I tried the take the battery out and leave it over night trivk and it worked for me to! Brilliant! Upgraded the touchscreen with the cab file to - all good. Thanks again.

for me this trick (remove the battery for one day) doesn't work.
also i changed the touchscreen but no results.
maybe the problem is somewhere else

Diamond touch screen not reacting when touched.

The touch screen of my htc touch diamond is not working properly. It does not react to my touch. For me to get it to work I have to rub my fingers over it then it will be work again as normal. This only lasts for a few minutes after a while it becomes non responsive again. It is like it has to be warmed up to get it to work. This a problem when it comes to sending text messages. (the problem remains when I remove the protective screen).
Anyone has a answer to this?

remember the last program you installed and remove it , maybe it cause this problem
or try hardreset

Tried both methods still not working. I have ran out of ideas. Anyone else expierenced this problem?

Im having the same problem with my Raphael

To really know whether it is a hardware problem or software based problem, I recommend a hard reset and see whether the problem persists...

this is likely to be water damage on the screen. send it off for warranty see if they fix it. they fixed it for mine.

The thing is iv noticed the touch screen isn't thermal reactive like most touch screens. In other words the temprature of your finger is sensed on thermal screens, the HTC you can use anything solid that makes contact. Usefull if you have long nails.
So I'm guessing its probably hardware if it works after a while of 'rubbing' it, But like otacon said I would do a hard reset before jumping to that conclusion.

Same problem
Hi there....i saw that this is an old thread but did you manage to get it to work?
Cause i have a HTC Diamond that i changed both the displays on(LCD and the "point screen") and everything works fine on mine now,even tried to recieve phonecalls and it works excellent so as i said EVERYTHING works like a charm but the touch function.....it doesn´t react in any way while trying to use the touch function and i have tried soft reset,hard reset,new rom,checked all the internal connections around 4-5times and everything is ok but the damn touch function won´t work whatever i do with it.
I haven´t "glued" the 2 screens together,but they are sitting close to eachother so it should work anyways right?
Now from what i have seen on internet is that there are different versions of touch screens available on the market and i ordered the LCD from one company and the touch screen from another.
Could it be so that they aren´t compatible together or am i doing something wrong?
I´m still stuck at "Tap the screen to set up your Windows Mobile-based device" and can´t get any further after trying another rom.
Please help me out if it´s possible.

I have exactly the same issue you're experiencing, I've actual flashed the original rom, thinking that might put every settings in place to make it work, but no joy.
I don't be leave the concept of the weather condition equate to the performance of the device, as read in some of the forums. reason being I've had mine in very hot climate Country for over year whiles working on a project in Africa. In fact that was when I realised the the screen has become unresponsive.
I think this is a hardware issue.

It´s working perfect again
So since my last reply i ordered a new touch digitizer and lcd display and soldered them together carefully(first time i bought a lcd and digitizer from two different companies so they weren´t compatible with eachother and made the touch defective and second time i bought both digitizer and LCD screen from the same company and then it worked) and it has been working perfect since i last wrote my comment so i recomend you check the contacts/connections first on the phone because i had some minor issues with them when i assambled the phone again so i had to #wiggle# the contacts so i made sure they were connected.
We had a company here that sold lcd displays and digitizers out for a total of 30dollars with shipping so i had nothing to loose on it so that´s why i ordered a new set again and that made everything work as a charm since i replaced it.
Now i have searched online about the displays and the digitizers and i have found out that there are atlast three different versions of them so if you order a digitizer and a LCD make sure you atleast order both from the same company so it doesn´t happen the same to you what happened to me the first time.
Cheers and hope i helped you somewhat or else just ask on and i should try to answer.