Database Develop

Erratic behaviour of Trinity

Is anyone having an idea on how to handle the following:
- Start menu is opening and closing by itself, and
- after a while the device stops to respond to any input on the touchscreen, while other functionalities seem to be OK;
- neither a soft nor a hard reset help. The screen remains 'frozen' until... again difficult to say why, it recovers and then ...all over again as above.
thanks,
Nic

I had the same problem after about 2 weeks of use. Turn off, soft-reset, hard-reset didn't help at all. Leaving the phone off for couple hours helped but the problem occurred again. Very frustrating. I have contacted the HTC support but still haven't received any responses from them. I think it's the hardware problem.

This is either a motherboard problem- it has occurred on some Trinity and Hermes devices and involves the screen controller chip; or it could be a problem with a screen protector (if fitted ) causing pressure around the edge of the screen

I had the same problem. Sent my device to HTC and they replaced the motherboard. When I got it back, I thought all is well. The drop down menu started again so I sent back to them with a nasty message. It is in repair now and hopefully they will fix it again, change the motherboard and the screen!!!

Hello Gilbert,
When you send to them, you had to pay the shipping fee?

nbc17 said:
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
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Click to collapse
Hi,
Oh yes. twice already and this pisses me off. When they sent the device to me the first time after claiming it was fixed, i did not have to pay for shipping costs. Let's hope they fix the bloody device soon or I am going to change brands.
Thanks,
Gilbert

I saw that problem on youtube
http://www.youtube.com/watch?v=KYfohqde2E8
Man I really hope mine doesn't have that problem, I wonder what it is? Let us know what happens when you get it back, again.

Dam, wtf, while reading this thread my Trinity started to act exactly as described in the above posts!!! IT'S contagous! Seriously... I do have a screen protector... Hope it rights itself....

This is really terrible...
http://youtube.com/watch?v=KYfohqde2E8

Hi there,
After having used my Trinity for 4 weeks I am experiencing same problems of erratic behavior, the start menu is activating itself and as a consequence device is slowing down gradualy up to the point where it freezes. I tried, soft/hard resets, removing battery etc. but nothing seemed to work. I have not installed the screen protector yet, so I can rule out straight away the effect of the screen protector. First I thought it could be jog dia lwheel which might be faulty, then it crosses my mind that it could be some virus. I donwloaded some applications off the internet. Before I found this thread I was considering of deleting the ROM and replacing it with another one, but it seem that the issue is more of hardware origin rather than software related. What happend after you got it from the repair? Is it working now? Cheers.

Lower part of digitizer not working

Hi,
My friend gave me his broken G1(digitizer+screen).
I've bought new ones and replaced them.
Now i have a weird problem that the lower part of the digitizer is not responding, i cannot open the menu button or touch anything there.
but if i hold my finger for few seconds and then let go then it will open a "quick search".. like it is responding.
is it possible that i've messed something along the way or that the digitizer was not working from the factory?
Also was wondering if there is some program to calibrate?
Thanks

Anyone?

can't help you actually, but i hope this hint helps you:
the g1 has a capacitive touchscreen, it doesnt require a digitizer / calibrating...
but as i don't know how capacitive touchscreens work in detail i can't help you...

I have the same problem :S

I have seen posts about the lower part of the digitizer not working. I think your digitizer is defective. Try wiping and installing your rom again or If you can, see if you can disconnect the ribbon connecting the digitizer to the LCD and then connect it back to the LCD, restart your phone and If it still does not work then your digitizer is probably defective. Contact the seller and ask for a refund or replacement would be the best choice.

Ye I managed to fix it.
I opened and reconnected my phone probably 100 times :S
Oh well, I hope its fixed permanently and Iwon't have to open it again incase it drops out again :S

If you just recently bought the digitizer, i would suggest you ask for a replacement so that problem would not occur again.

theoneonly said:
Ye I managed to fix it.
I opened and reconnected my phone probably 100 times :S
Oh well, I hope its fixed permanently and Iwon't have to open it again incase it drops out again :S
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did this really work?!?!?!?

X1i Touch Screen Stopped working??

Hey guys,
I've had my X1i for a year now. No hard falls most falls are on soft surfaces. & Suddenly today morning woke up & the touch screen isn't responding. So I looked up posts, some said turn it off & turn it back along with removing the battery & it should work fine. Tried that, worked for a bit then stopped working again. Also tried soft-reseting & gave the same result. So is there any other method you guys know ? I'm thinking the other type of reseting..forgot what it's called but that'll delete everything so i gotta back things up first. So any solutions? & thanks in advance.

Have you got a screen protector on it? If so, try lifting the edges of it a little.

Nope, no screen protector. Does it have to do with any .cabs i've installed before ? Or they're not related? Is the battery related? Could it cause something like that?

I once run into the following, it may help you too:
after installing an app(from a cab) my screen was allmost non responsive.
Calibration didn't help.
I have "Advannced config" installed, uppon checkin the sensitivity it was waaaaay down, even under default.
Hope it helps for you too =)

i had the same problem to on my proto x1
it completely stopped working and i tried everything (reflash rom, boot android)
but all without luck so i bought a replacement screen
after a while my touch screen started working again but still occasionally fails
i have not yet replaced my touchscreen, i am thinking about a loose connector or something...
btw i was on official r3 fw

your flex cable might have worn out!

Jonny4911 said:
your flex cable might have worn out!
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Where is that located? Where can I get a new one?

kyuubikitsuni said:
Where is that located? Where can I get a new one?
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Click to collapse
here is one thread about it, there should be others if you search some more than I did
and this would be a means to get a new one (official site, similar price), if it really is the cause and you don't like to tinker
cheers and gl

If your LCD is working, then it could be bad digitizer like mine instead of the ribbon cable. (Well, I use X1 a lot in humid place like bathroom.....). Just pay a few extra to buy the LCD+Digitizer for about ~$30 that will save you a lot headache for just the digitizer alone. There's a thread in X1 accessories forum.

[Q] Help me solve keyboard mystery please!

So here is my story.. i have a perfectly working kaiser, and one with a broken lcd.. but both of them are in terrible cosmetic condition.. so i decide to order from ebay a full housing (with keyboard included) to make it look good and give it to my brother as a present..
I perfectly disassemble the device with the working screen and easily install it in the new housing.. but when i turn it on i realise that the only working hardware keyboard buttons were q e u o f h l and some arrows i think...
My first conclusion was that the keyboard included in the housing was not working correctly so i decide to use my old one. but to my surprise the old keyboard also has only the same working buttons!!!
after that i also tried the keyboard from my other kaiser ( with the broken screen) with the same results.
So up to this point, i guess it is safe to assume that the keyboards have no problem.. but then the mystery grows cause i exchanged every single piece of the phone with the broken kaiser's parts and the problem remains the same...
Any idea?? i am an engineer and problems like that that i cannot think of a reason that they are happening drive me nuts!!! please help me sleep at nights..
thanx in advance!

Hooray! Someone else who has the exact same problem as me! The phone I have had the LCD screen replaced and once it was reassembled, the keyboard is wacky. I tried reseating it and the same keys you mention are the only ones working: Q E U O F H L, CAP/Shift, Tab, Space, Enter and the 4 arrow keys. Nothing else works. I'd love to see if anyone has a solution to our problem. =)
Also, I'm not sure if it does it for you but the backlighting doesn't turn back on once it goes off - even when pressing the working keys. I found other posts on this forum with similar problems (with no replies) but their keyboards were not working at all. There has to be a simple solution that we're missing if it's this common.

Thats really weird that we have the same keys working... it really has to be something we are missing... but i have changed everything..
the only thing i didnt change is the lcd, so now that you are telling me that this happened only after you changed the lcd, it got me thinking that maybe the lcd is not as inocent as it may seem... cause,ok, my first thought was like wtf the lcd couldnt mess up with the keyboard.. but now that i think about it it is the only thing i havent tried to replace.. i have a broken one but still quite operative, so i will try with this one and get back at you.. if in the meanwhile anyone else knows something or has an idea, please help a little bit!

Like you, I cannot find any reason between the keyboard and the screen that would cause this. They're not connected in any way or share any cables. They connect to different parts of the main board... there's no logic that I can find.
I got mine second-hand and the original owner said she had the LCD replaced because of a couple dead pixels. The keyboard was working fine before that. Let me know what you find out. I was planning on ordering a replacement keyboard assembly from eBay but since you've tried a couple, that saves me from wasting that money.

Unfortunatelly the extra LCD i had was not operating at all, so the test i wanted to do failed, and i still dont know whats causing the problem... i am more or less convinced that i have to buy a new lcd but it is a bit of a risk to change the screen because some buttons on the keyboard dont work, dont you think?? anyway i am wondering y nobody else has nothing to say... this hasnt happened to anyone else??

ilias_alk said:
Unfortunatelly the extra LCD i had was not operating at all, so the test i wanted to do failed, and i still dont know whats causing the problem... i am more or less convinced that i have to buy a new lcd but it is a bit of a risk to change the screen because some buttons on the keyboard dont work, dont you think?? anyway i am wondering y nobody else has nothing to say... this hasnt happened to anyone else??
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Hey, why do not you try endkey replacement, you can read and download it at http://forum.xda-developers.com/showthread.php?t=704631

Hakim Rahman said:
Hey, why do not you try endkey replacement, you can read and download it at http://forum.xda-developers.com/showthread.php?t=704631
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thank you for your reply! but i don't understand how this would help for our problems..
i talked with htc yesterday and they told me it couldnt be the lcd, but during the lcd replacement probably the flexiboard was a little torned (needs a microscope to be verified..) i am giving it for a free test on monday so i guess i l have a more detailed answer soon!!

ilias_alk said:
thank you for your reply! but i don't understand how this would help for our problems..
i talked with htc yesterday and they told me it couldnt be the lcd, but during the lcd replacement probably the flexiboard was a little torned (needs a microscope to be verified..) i am giving it for a free test on monday so i guess i l have a more detailed answer soon!!
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Hmm, that's an interesting find. It's odd that the same problem exists on different phones, unless it's a common section/piece of the board/assembly that gets damaged. Are you going to try and use the assembly from your other phone? Let me know what happens. I'd like to know what piece I need to buy to get mine working again. =)

Droid 3 screen stays black .

So the phone (XT860 Bell) has problems when I unlock it the screen stays black. The phone works though cause when someone calls I can still pick up as I know somewhat where the green button is. But for the rest I can't do anything.
The only way to get the phone back is to remove the battery and restart the phone. Then it works again.
Anyone else had this problem?

have you tried hard resetting it?

No will do so. But before doing that I thought maybe there is some simple solution.
After the update to 2.3.6 things went all a bit wrong I think.

If you got this after the update, I am quite confident data wipe will solve your problem. You can try wiping cache only first - this way you won't lose your configuration and might solve the problem. The update supposedly wipes cache, but maybe that didn't work properly while you were updating. Enter stock recovery and give it a try.

Hey thanks for the help. But just did a reset. Not sure what went wrong when I did the update. Did wipe. Annnnyways. Right now it's stable. Let's see if it stays like this.

Ok sadly the reset didn't fix it. It took a whole day to go black again but still happened.
Any other solutions? I am scared that it's a hardware failure...but let's hope not cause I am in Holland.

I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.

Johnny2293 said:
I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.
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Doesn't sound good man :-(......
Though it happened a lot the passed days since the reset ( knock on wood) only once. Do wonder why it happens less now.

Yea you can reset all you want it's going to go blank. I had to right the dial pad numbers with marker on the screen just to make calls. I say get it fixed or replaced soon

I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.

lucaspr said:
I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.
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If you can't take it back and want to try to fix it yourself you need to search for a droid 3 flex cable. The one you want has the front facing camera, front sensors and earpiece speaker on it. Then head on over to ifixit for a teardown guide (sorry no repair manual yet, I plan on working on one).
I have to add that taking this phone apart to replace this part is no small feat, and it would probably be better finding a phone doctor to do it for you, or just getting a new phone.
When you buy the part, request an OEM part, I have been sent cables where the front facing camera displays sideways, or doesn't work at all. Most also don't come with the front button deflector, and that has to be transferred from the old cable.
Hope this helps

Ok . Well I don't really know what the problem is. But it went away. Actually it started I think after applying the update . I got myself another external sdcard . At a certain moment I decided to remove it and things cooled down. It now actually never happens anymore.

Well I gues you're lucky!
My screen sometimes starts all scrambled and the phone doesn't power on. Sliding the screen a couple of time sometimes helpes, but most of the time I don't really know howto get the phone working again. I think it's more stable when I leave the phone 'slided out' (don't know the right word now).
And I searched Motorolas website and found 2 reparing companies in the Netherlands. They both are authorized by Motorola, as of such I think this repair will be in warranty.
I do have to send it for repair. I don't want to take it apart because of what bitz_dv said. I'll let you know!

No Fix
When I was gone on a short holiday my college got a call from the 'authorized' motorola repair center. They can't fix my phone. I need to pay 11 euro to get it back and that's it. I tried calling them but there was no answer.
I sended my phone in on 22 may 2012 and now they decided they can't repair it. I spoke to Ted from Negri Electronics who told me to get in touch with Motorola as my warranty is still valid.
I'm a little confused, where should I go if an official repair center can't fix my phone but do tell me the repair is within warranty..
What can I do? Besides ordering the parts and take the phone apart myself..
I started my search for the flex cable... I did repair a N97 once, within the warranty period and later on sended it in and they repaired it under warranty....
Is this the cable I'm searching for:
http://www.globaldirectparts.com/Motorola-Droid-3-XT862-Motherboard-Flex-Ribbon-p/mot1040660.htm

I am from Netherlands, and have the same problem with the screen, looks like many users from Netherlands do.. coincidence?
When i jst slide out the keyboard , a little bit is enough, and the screen goes black ( black screen of death ) it doesnt power on with power button.
I looked for a flex cable at ebay, and it surprised me , that cable is also doing the front camera, and speaker... My front camera wasnt working too, and speaker made strange sounds many times, so it could be that cable, but not sure.
Check my thread, i have also uploaded a video to make it more clear
http://forum.xda-developers.com/showthread.php?t=1955892