HELP - Hero CDMA Q&A, Help & Troubleshooting

I bought a HTC Hero off of eBay and the ESN number is registered to another Sprint account so they will not activate it.
Is there a way to change these numbers? I have a HTC Touch that I could take the number from so I can use the phone. Its a great looking phone but for some reason I cant use it on the network.
Any help in this situation would be great.

I'm not sure if this is true, but I read once that it is possible to change it on Sprint.com in your account page. If not, then ask the seller to clear the ESN on it.

Stellarex said:
I bought a HTC Hero off of eBay and the ESN number is registered to another Sprint account so they will not activate it.
Click to expand...
Click to collapse
I would suggest not buying stolen merchandise...

If you bought it off ebay, let the seller know he left it on his account and that he needs to have it removed.
If he doesn't do it, it was most likely found/stolen and you can just request a refund and complain to ebay/paypal about it
As far as changing the devices actual ESN... that would just be promoting theft of devices

tstack77 said:
I would suggest not buying stolen merchandise...
Click to expand...
Click to collapse
It was purchased from a reputable seller from an estate sale of a business. They have a website with everything that they sell as well as a marketplace on Amazon. I'm 100% sure the item is not stolen.
This sucks though as I am without a phone until this issue is fixed.

Stellarex said:
It was purchased from a reputable seller from an estate sale of a business. They have a website with everything that they sell as well as a marketplace on Amazon. I'm 100% sure the item is not stolen.
This sucks though as I am without a phone until this issue is fixed.
Click to expand...
Click to collapse
Then you're going to have to contact the seller and let them know to get that ESN taken off Sprint.

Related

Determining Nexus One Version

I am looking at a nexus one on ebay, but the seller didn't state if it was the att or tmobile version. I sent him a message asking him which version and told him about tmobile version not being able to use att's 3g. He replied, "The ATT since it is compatible on both."
I guess I need to be more specific. Is there anything on the box that I could ask him that would identify which version it is? (it's brand new, still in box)
I would look for a different seller... if they have the phone brand new and still in the box, they should know whether it is ATT or T-Mo compatible. If they do not, that is a major red flag, to say the least.
I would gladly buy from Google, but I can only use paypal
By the way, which version do you think a guy from Pakistan would have?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280487278699&ssPageName=STRK:MEWAX:IT
INeedYourHelp said:
I would gladly buy from Google, but I can only use paypal
By the way, which version do you think a guy from Pakistan would have?
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280487278699&ssPageName=STRK:MEWAX:IT
Click to expand...
Click to collapse
Why would a guy from Pakistan be selling new Nexus One for less than Google? Especially when Google doesn't even sell directly to Pakistan?
Also, look at his rating... he has like 11 transactions.
Edit: I actually just reported the seller, since this is such an obvious scam. As well, looking at the pending sales, several have canceled the purchase because the seller never responded and so forth. It is very clear that this 1 month old member with suspicious history, and even more suspicious listing, is a fraud.
And why can you only use paypal? Do you have all your funds tied up in the PayPal account? You can transfer from a PayPal account to your bank account, for free... takes about 3 business days.
INeedYourHelp said:
I am looking at a nexus one on ebay, but the seller didn't state if it was the att or tmobile version. I sent him a message asking him which version and told him about tmobile version not being able to use att's 3g. He replied, "The ATT since it is compatible on both."
I guess I need to be more specific. Is there anything on the box that I could ask him that would identify which version it is? (it's brand new, still in box)
Click to expand...
Click to collapse
You can check the phone with IMEI or SN here
http://service.htceurope.com/htcdistributor/Default.aspx
Thanks for the help.
I was wondering why all the nexus ones on ebay are much more expensive. Then I found an acution that said something about taxes making the nexus one cost like $580 from google. Does google charge taxes for the nexus one for OHIO?
You'll pay around $35-40 in taxes for Ohio. Just go through the checkout process without actually completing the sale at the end and you'll see all the costs.
INeedYourHelp said:
Thanks for the help.
I was wondering why all the nexus ones on ebay are much more expensive. Then I found an acution that said something about taxes making the nexus one cost like $580 from google. Does google charge taxes for the nexus one for OHIO?
Click to expand...
Click to collapse
Yeah, in the US you'll pay a sales tax. I think it came out to $562 for me in IL ($33 Tax).
I paid 566.03 after my 7% sales tax.

The UN-unlockable HD7

So maybe I'm the only one in the world with an HD7 that can't be unlocked.
I bought one on Kijiji new in the box. I'm in Toronto and planned to use it on Wind Mobile. I read of others enjoying their unlocked T-Mobile HD7's. So I bought mine today, sold my old phone the same day and found out that my phone cannot be unlocked.
I have tried 4 different websites for unlocking and all failed. I called HTC and they said to speak to the carrier. The carrier said to get a plan with them and in 40 days I can have the code. Doesn't make much sense being that I don't live in the U.S. or within hours of their service areas.
Finally the sales person says to fax them a receipt and they can provide the code in 24 hours or 2 weeks if they don't have it in their database and have to retrieve it from HTC. I doubt I can get a receipt from the seller and I feel like I just spent $500 on a paper weight.
Anyone have any suggestions??
EDIT: mobileincanada.com surprisingly sent me an email last night saying they updated their database and if I re-ordered they could probably have the code for me in a few min. So I took another shot and they actually had one. I guess it could an updated database to solve the problem!!
pistol44 said:
So maybe I'm the only one in the world with an HD7 that can't be unlocked.
I bought one on Kijiji new in the box. I'm in Toronto and planned to use it on Wind Mobile. I read of others enjoying their unlocked T-Mobile HD7's. So I bought mine today, sold my old phone the same day and found out that my phone cannot be unlocked.
I have tried 4 different websites for unlocking and all failed. I called HTC and they said to speak to the carrier. The carrier said to get a plan with them and in 40 days I can have the code. Doesn't make much sense being that I don't live in the U.S. or within hours of their service areas.
Finally the sales person says to fax them a receipt and they can provide the code in 24 hours or 2 weeks if they don't have it in their database and have to retrieve it from HTC. I doubt I can get a receipt from the seller and I feel like I just spent $500 on a paper weight.
Anyone have any suggestions??
Click to expand...
Click to collapse
Sorry:
http://pocketnow.com/windows-phone/microsoft-discusses-homebrew-app-support-for-windows-phone-7
you need to get someone that have t-mobile account to do it for you
Hey go on tmobile's website and go to the online chat help section and talk to someone there and just be kind and tell them the truth. I found that they are really helpful. Just tell the person u bought it from a tmobile store (dont say kiji) and that ur in canada and are not a tmobile customer. They'll understand. Im in canada and was thinking of doin what u did and buying one and then unlocking it so to be safe i talked to a tmobile rep b4 buying anythin and she was really understanding and told me she would unlock it for me after i purchased it( not sure if they wouldve kept their word since i havent bought mine yet)...
as long as you bought it at full retail, they should give you the unlock code. The 40 days only applies if you got it at a discount as a new line of service.
I was in the same situation, tried over 10 websites and none of them had the unlock code in their database. Luckly I was able to get the receipt from the seller and got T-Mobile to unlock the phone. Took T-Mobile less than 24 hrs to send me the code. Like the other poster said, try the T-Mobile online chat, they are very helpful.
Thats crazy.. was planning on picking up an HD7 to use on Wind soon in Toronto. Would be brutal if it can't be unlocked.
Did any of you guys who had problems try mobileincanada.com for the unlock code?
profets said:
Thats crazy.. was planning on picking up an HD7 to use on Wind soon in Toronto. Would be brutal if it can't be unlocked.
Did any of you guys who had problems try mobileincanada.com for the unlock code?
Click to expand...
Click to collapse
Yup tried mobileincanada.com, didn't work and got a refund.
Most of the sites claimed they should be able to unlock the phone in a few weeks when their databases are updated.
edit: What you could also do is bring a laptop with you when you buy the phone and check if the phone is unlockable here http://www.htcimeiunlock.com/check-imei.php
^man that really sucks.. you had tried 10 different sites? Also thanks for the tip on htcimeiunlock site.
So T-mobile was pretty helpful about the situation as long as you had the original receipt? good to know.. worse case i'll just go for a quick drive and pick one up.
I tried all the sites you all listed here and NONE of them worked. I even found some other site called UNLOCKINGONLINE.COM. They say claim to have access to some newer databases and recommend using a certain unlock option if you're phone is an HTC device manufactured after March or May 2010 I think it said. But it's a premium rate of $39.99 which of course they say they will refund if unsucessful.
Well I tried them as my last resort and guess what? I've had no response from them since last night and they promise a 5-30 min turnaround time on 99% of all unlocks.
So now I'm worrying about the 4 or 5 refunds I'm expecting for all the various unlocking sites I tried AND they guy I bought my HD7 from has decided to no longer respond to my messages. Maybe he knew I couldn't unlock it before hand and took my money and ran.
I guess my last option is the online chat with T-Mobile a few of you have suggested. Otherwise I'm just going to sell it and let someone else figure out how to unlock it.
I tried the online T-Mobile chat and they said unless I bought it right from T-Mobile and have a receipt they will not unlock it for me.
Can anyone offer some advice on either what I can say to them or perhaps if one of you are an existing T-Mobile client you could offer me some assitance??
I'd hate to have to get rid of it now
Hopefully with some time these databases for unlocking will get updated?
I'm close to buying one off something through kijiji in toronto as well.. he just dropped the prices recently, really hope its not the case where the phone cannot be unlocked. Considering I only see one guy selling in toronto I don't think I should take the chance.
profets said:
Hopefully with some time these databases for unlocking will get updated?
I'm close to buying one off something through kijiji in toronto as well.. he just dropped the prices recently, really hope its not the case where the phone cannot be unlocked. Considering I only see one guy selling in toronto I don't think I should take the chance.
Click to expand...
Click to collapse
Just a heads up the only guy on Kijiji is the guy I bought mine from yesterday. He got back to me now and says he doesn't have retail receipts as he buys from a wholesaler. He says he'll see if there is anything he can do for me.
EDIT:
Here's for anyone else having Sim unlocking problems but can actually get the sales receipt. I just got this in my email:
Unlock Code: Waiting For FAX - MSRP
Thank you for taking the time to contact T-Mobile. At this time, we will need a copy of the original sales receipt to be faxed into the SIM Unlock Team showing full retail purchase price was paid for the equipment. The fax number is 813-353-6557. Your request will be placed in pending status for 7 business days to allow time for processing. Please include the following information with the fax.
" ATTN: SIM Unlock Team
" Remedy Form#
" Customer's Full Name
" Contact number
" Customer's Email Address (optional)
" Copy of the original sales receipt showing the Full Retail Purchase Price of the handset.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
pistol44 said:
Just a heads up the only guy on Kijiji is the guy I bought mine from yesterday. He got back to me now and says he doesn't have retail receipts as he buys from a wholesaler. He says he'll see if there is anything he can do for me.
Click to expand...
Click to collapse
Yup, was talking to him as well, and he mentioned someone bought one and is unable to unlock it. Really sucks, wanted to grab this phone, but going to wait I guess if there's really an unlocking issue right now.
profets said:
Yup, was talking to him as well, and he mentioned someone bought one and is unable to unlock it. Really sucks, wanted to grab this phone, but going to wait I guess if there's really an unlocking issue right now.
Click to expand...
Click to collapse
Well I would still buy one IF you weren't in a rush to set it up and didn't mind possibly waiting for a couple weeks for the code. Just don't do what I did and get rid of your current phone with expectations the new one will be up and running in minutes..
If the Kijiji guy did buy in bulk, maybe you can ask him to use http://www.htcimeiunlock.com/check-imei.php to check if the rest of his phones are unlockable and if it is try asking for an exchange.
pistol44 said:
Well I would still buy one IF you weren't in a rush to set it up and didn't mind possibly waiting for a couple weeks for the code. Just don't do what I did and get rid of your current phone with expectations the new one will be up and running in minutes..
Click to expand...
Click to collapse
Yeah thats still not a bad idea. It's for a secondary line I have on Wind and currently just using it with a cheap phone. Wonder how long the unlock will take though..
tissot201 said:
If the Kijiji guy did buy in bulk, maybe you can ask him to use http://www.htcimeiunlock.com/check-imei.php to check if the rest of his phones are unlockable and if it is try asking for an exchange.
Click to expand...
Click to collapse
Think he has one left and I asked him about trying that tool but he didn't answer. Sounds like he just found out recently that they're not unlockable right now.
profets said:
Think he has one left and I asked him about trying that tool but he didn't answer. Sounds like he just found out recently that they're not unlockable right now.
Click to expand...
Click to collapse
Well I should probably mention that after he got back to me today about my issues he did promise to go home tonight to see if the other one he had left was unlockable immediately. And if it was he assured me he would let me switch mine for that one. So perhaps that's why he didn't answer you, not sure.
But once I'm out of options and anyone wants mine (that's willing to wait of course) you're welcome to buy it from it me.
I'm going to try taking a walk around here at lunch for fun and see if any of these guys on Yonge St. can unlock it.
^Thats true, he doesn't have it with him so can't check now. He's been a nice guy though, and that's cool if he can let you swap it if its unlockable.

Buying Nexus 6 from Craigslist

I found a fair deal from Craigslist for a Nexus 6. Can anyone tell me what to look for so that I dont get scammed? It was purchased from Motorola so I can activate on any carrier correct? (im verizon user). Is there a way to check if cell is blocked? (i.e. bad IMEI or stolen)
I have him holding on to it till tomorrow morning so if anyone can reply with some insight.
Thx
Benjamin1966 said:
I found a fair deal from Craigslist for a Nexus 6. Can anyone tell me what to look for so that I dont get scammed? It was purchased from Motorola so I can activate on any carrier correct? (im verizon user). Is there a way to check if cell is blocked? (i.e. bad IMEI or stolen)
I have him holding on to it till tomorrow morning so if anyone can reply with some insight.
Thx
Click to expand...
Click to collapse
Best way to do it is to have them meet you at your carrier store (Verizon in your case) and make sure it fully activates on your account, then and only them do you pay, that's what I do for any and all phone purchases. And yes, if it was purchase from Motorola or Google it's good for any carrier worldwide. But always just double check as to why they're selling because think about it, unlocked these phones are 6-700 bucks, and if someone is selling for a fraction of that I'd raise some eyebrows, but that's just me
Sent from my Nexus 6 using XDA Free mobile app
Verizon may not activate it. Most people with play store or Motorola nexus 6's need to use an already activated Verizon nanosim. Not sure if this has changed since they started selling it, buy my phone from Motorola is still not recognized by Verizon.
Benjamin1966 said:
I found a fair deal from Craigslist for a Nexus 6. Can anyone tell me what to look for so that I dont get scammed? It was purchased from Motorola so I can activate on any carrier correct? (im verizon user). Is there a way to check if cell is blocked? (i.e. bad IMEI or stolen)
I have him holding on to it till tomorrow morning so if anyone can reply with some insight.
Thx
Click to expand...
Click to collapse
The ONLY safe way to purchase a phone from a 3rd party, is to obtain the ORIGINAL PURCHASE RECEIPT, or documentation from the original vendor for it.
Basically, the problem is that a stolen device can work fine initially, but then *become reported stolen* and stop working later on. Like for a car, you need evidence of ownership so that you can hold someone accountable for it if it does become blacklisted.
Frankly, the effort is more than its worth. Just pay the price and buy a new one from google.
Take a picture of ID and or plate #....
There is absolute no way on this planet that I would allow some random Joe take a picture of my ID.
Everyone should refuse, no questions asked.
Get an original receipt or take your chances.
Make sure it's completely wiped and that you're able to assign your google account on it.
Benjamin1966 said:
I found a fair deal from Craigslist for a Nexus 6. Can anyone tell me what to look for so that I dont get scammed? It was purchased from Motorola so I can activate on any carrier correct? (im verizon user). Is there a way to check if cell is blocked? (i.e. bad IMEI or stolen)
I have him holding on to it till tomorrow morning so if anyone can reply with some insight.
Thx
Click to expand...
Click to collapse
You can check the IMEI here:
www.swappa.com/esn
You also need to find out if the phone was financed from Motorola. I would ask for a copy of the invoice - he can log on and print it out. If the seller balks at that or otherwise does not want give you his name/address, I would not purchase the phone from him. I would also ask for photo ID so that I could verify he was the buyer of the phone from Motorola and is entitled to sell it. Again, if he balks at that, he isn't legit.
There is no legitimate reason for anyone to want to be an anonymous seller when you are purchasing a phone that they could report as lost or stolen and get the IMEI blacklisted.
Also, you will need an already activated nano SIM to get the phone active on your Verizon line. There are several threads on this.

Free lg g4 to employees

Did tmobile give a free lg g4 to all its employees? I see round many if them sell these for cheap because they got them for free.
Sent from my SM-G920T
No, they do have a LG partner program that allows employees to purchase one for a discounted price. It's not free.
Kawaisa said:
No, they do have a LG partner program that allows employees to purchase one for a discounted price. It's not free.
Click to expand...
Click to collapse
Explain? I'm an employee and know nothing about this. Feel free to PM me.
It is currently $250 + tax from LG for employees.
cpackar said:
Explain? I'm an employee and know nothing about this. Feel free to PM me.
Click to expand...
Click to collapse
You tell me lol I have had 4 different lg g4 purchased online and all came from tmobile employees. I don't think they stole them or else they would not sell them online with name and address. They all said it was a gift and I believe them because when you check the imei on tmo website it shows not recognized, meaning it was a gift for real and never registered for sale. So there is something going on with tmobile and this phone.
Sent from my SM-G920T
dvst8_ said:
It is currently $250 + tax from LG for employees.
Click to expand...
Click to collapse
How do you do that program?!
cpackar said:
How do you do that program?!
Click to expand...
Click to collapse
Talk with your store manager they should have been contacted by a LG rep.
I think it's a limited time promotion that started about 3 weeks ago.
dvst8_ said:
Talk with your store manager they should have been contacted by a LG rep.
I think it's a limited time promotion that started about 3 weeks ago.
Click to expand...
Click to collapse
I work in tech care
cpackar said:
I work in tech care
Click to expand...
Click to collapse
I'm not sure then. It sounds like it is a promotion for retail stores.
dvst8_ said:
I'm not sure then. It sounds like it is a promotion for retail stores.
Click to expand...
Click to collapse
I want to work retail but there's no corporate stores here.
Only problem with these LG G4 units is that their IMEI's do not seem to be recognized by T-mobile...
http://lgpartnerpurchaseprogram.com/password password LGG4
So, I ended up buying one of these units unknowingly online. Like was said here, the IMEI isn't blacklisted per se, but it doesn't show up in tmobile's registry so I'm having a hell of a time trying to unlock it. Anybody successfully unlock one of these units? I've tried several online unlock services and tmobile has tried several times. Seems like even installing the h815 firmware hasn't worked for others. Any ideas?
riodej said:
So, I ended up buying one of these units unknowingly online. Like was said here, the IMEI isn't blacklisted per se, but it doesn't show up in tmobile's registry so I'm having a hell of a time trying to unlock it. Anybody successfully unlock one of these units? I've tried several online unlock services and tmobile has tried several times. Seems like even installing the h815 firmware hasn't worked for others. Any ideas?
Click to expand...
Click to collapse
I'm in the exact same position! bought it from swappa and T-Mobile can't seem to get it unlocked even though they said I'm eligible
G5 Sale
Hey, I wanted to quickly ask anyone about the password they changed it to for the G5. I am a tech care employee as well and can't seem to find it. I already have my partnerpurchaseprogram account registered with my t-mobile.com email from the G4 and the V10 sale, but I feel like I didn't even get the G5 email and no one seems to know it. Does anyone know what they changed it to?

A way to tell if my Nexus 6 game directly from Google?

Is there a way to tell if my Nexus 6 came from Google or not? I bought it used and was trying to figure out how to tell before I call them.
lazerus06 said:
Is there a way to tell if my Nexus 6 came from Google or not? I bought it used and was trying to figure out how to tell before I call them.
Click to expand...
Click to collapse
Invoice or receipt or ask the seller?
lazerus06 said:
Is there a way to tell if my Nexus 6 came from Google or not? I bought it used and was trying to figure out how to tell before I call them.
Click to expand...
Click to collapse
Well, since Google doesn't have a warehouse full of phones they sell... it didn't.
This Limited Warranty covers only a purchase of new Products from Motorola or an authorized reseller or distributor of Motorola Products and accompanied in-box by this written Limited Warranty. This Limited Warranty is personal to you and non-transferable.
Click to expand...
Click to collapse
It's not necessary for me to regurgitate the entire warranty to make my point, but as long as you're the original purchaser and the phone was purchased from Motorola or an authorized reseller (e.g. Google, Amazon, Best Buy, or a cellular carrier), you're covered by Motorola's warranty. If you purchase used, you have no warranty whatsoever. If the original purchaser gives you his or her proof of purchase that probably will not help much, as the original proof of purchase will have the original seller's name and address on it.
Another way is to try the MSL. The unlocked Google MSL is "00000" a carrier Nexus 6 will have an actual MSL.
Thanks for the info everyone!

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