Hi, I've been trying to track some answers down all day about this, and I have no idea what's going on.
Last night, my phone was being a little slow, so I held the power button down and rebooted it. When it turned back on, it asked me to calibrate the screen and asked me if I wanted a password, and when I was finished, my SPB Mobile Shell didn't launch, and I noticed that I had no contacts, texts, or e-mails anymore.
However, it keeps on telling me that my storage memory is critically low. My theory is that my data is all there, I just can't access it for some weird reason. I ca actually use my old ringtones, so it wasn't a complete hard reset.
At first, I tried to hard reset the phone, but I don't have the "clear storage" application at all, so that's out. My next step was to try and see if I could somehow et someone at the phone store to flash it, but they just told me I had to buy out my contract because they are dicks. Big ones.
So I went home and tried to flash my ROM back to stock, so that at least I could erase the storage memory and restore some semblance of functionality, but I can't even do that. When I try to use Sync, the phone won't work, and on my Windows 7 machine, I can see that I have used 100% of the storage memory, and the drive is completely locked. I can't remove files from the computer, nor on the phone itself.
I tried to flash the thing, but even when I put it into the bootloader mode, the Flashing stops at 0% and nothing ever happens.
The phone is a CDMA Diamond 500, with MTS as the carrier. I just want to have access to that drive, is there any possible way to do this? Any info would be greatly, greatly appreciated.
Thank you to anyone who helps me out!
Just a quick note:
I found another person exhibiting this exact problem, but his problem was solved by hard resetting the phone. I can't hard reset my phone through ordinary means as described above, but is there any other way, like from the bootloader or by using hardware buttons? If I could hard reset, I think I could fix this whole mess.
Never mind, I managed to get it done.
Nothing to see here, folks.
I would use "Microsoft My phone" to back up my contacts and photos docs etc on your device drive. I'm not sure that a hard reset would even effect your "internal storage" so it's worth a shot.. You can find a .cab in the marketplace for the program. I know whenever I flash my phone it doesn't effect my Internal storage.
Sorry... to hard reset from bootloader hold down the volume down button and the center Touch wheel button and power button when you turn it on.
Related
Hi there,
Firstly, be gentle - I'm new to all this.
My Kaiser has recently started to mess with me. It will not connect with my PC for activesync. I've tried plugging it into PC's at work too all with the same problem: the host PC's do not notice the device being plugged into the USB however the phone will start to charge from the PC's USB.
I've tried disabling the "advanced network functionability" toggle, and even different USB cables.
I really don't want to hard reset the device until I get Sprite working (after an upgrade which I cannot do due to not being able to connect).
Whoever can help will make my Christmas card list this year
Frank.
You can have SPB backup your phone to an executable .exe file on you SD card if you have room and then hard reset.
Only problem with this is when you do a restore, you will probably restore the fault again.
Best option is just to backup your data (no apps or settings) with SPB, do a hard reset and put any cabs back on one by one to check if its one of those causing the prob.
Thank's for the suggestion Farsquidge. It looks like this will have to be the solution unless others have been through this.
It's annoying that WM6 is such a pain. So many small bugs on this device it makes me question where I'd rather settle with a mobile: Versatility + unreliability OR Normal phone + reliability.
effsee said:
Thank's for the suggestion Farsquidge. It looks like this will have to be the solution unless others have been through this.
It's annoying that WM6 is such a pain. So many small bugs on this device it makes me question where I'd rather settle with a mobile: Versatility + unreliability OR Normal phone + reliability.
Click to expand...
Click to collapse
I hope someone can help you further on this.
It can be a pain to get them set up just how you want them but once working they are great!
With all the complex functions it has, there is no wonder people have problems (how many times do people reset their PC's or have a game or app crash it?)
That's what this forum is about, no-one knows everything and sharing info is the best way to do it. I find tons of uesful info and tips on here that just keep on enhancing the unit but, inevitably, I may add an app, or a tweak just not right for my phone and have to resort to the old hard reset and put it all back on again.
It's fun but gives you a wakeup kick at times!
Forgot to suggest, if you do not already have SP Backup, (because you cant sync) put your SD card in a compatible card reader on your PC then run it on your phone.
My suggestion would be this - download the trial for SPB Pocket Plus and install it (they have a CAB available). In the settings, go enable the "Safe Mode" boot option and soft reset. When the Safe Mode dialog appears, boot in safe mode and see if your computer recognizes the phone now.
If it does, something you've installed is messing with your phone. Start rolling back installations and resetting taking off the app at the top of the list under Remove Programs. After each app, boot in normal mode and see if you can connect. If not, rinse and repeat.
If you ever get a "normal" connection, you'll know which app or combination of apps caused your problem.
PerfAlbion said:
My suggestion would be this - download the trial for SPB Pocket Plus and install it (they have a CAB available). In the settings, go enable the "Safe Mode" boot option and soft reset. When the Safe Mode dialog appears, boot in safe mode and see if your computer recognizes the phone now.
If it does, something you've installed is messing with your phone. Start rolling back installations and resetting taking off the app at the top of the list under Remove Programs. After each app, boot in normal mode and see if you can connect. If not, rinse and repeat.
If you ever get a "normal" connection, you'll know which app or combination of apps caused your problem.
Click to expand...
Click to collapse
Nice one!! I only have the SPB 'Lite' that came on the HTC CD that does not have that option. Will look at their site for an upgrade myself.
Cheers..
stock rom and everything, just no bloatware.
this morning it worked perfect, about 2 hours later is all retarted.
1)the backlight is dim and doesnt get as bright as its supposed to unless i plug it in
2)when i slide the phone open the screen doesnt flip the other way
3)getting multiple "cannot execute" errors of clocknot.exe, repllog.exe, calnot.exe. these pop up and i have to click OK 20+ times and less than a minute later they came back on again. actually now i cant even get them to go away.
4)i left my phone alone for a while after realizing something was wrong with it and when i came back to it was just constantly vibrating, i dont know for how long but it killed 60% of my battery.
software i installed is just your basic stuff, tomtom, touchflo cube, htc touch dialer and touch today setup, htc home customizer and battery status and i think thats pretty much it.
anybody have any idea on what might have happened? like i said, the phone worked perfect this morning. i put it down, went a swim, came back and it wasnt working right so i did a soft reset and it didnt fix anything. i put it back down, took a nap, came back and it was vibrating and then i did another soft reset and thats when i got all the error messages. so i did another soft reset and still doesnt want to work.
wait, now for some reason it seems to be OK after another soft reset. I DONT GET IT.
so now i received and sent a text message and then closed the phone, it locked and turned the screen off. i then put it on the charged and the screen wouldnt turn back on now matter what button i pushed. but the lights on top blinked and when i opened it the keyboard lit up. so once again....another soft reset
you probably should hard reset your phone. but be aware that it will erase evrything on ur phone and return it back the way it was, so backup ur info
Yes, I second that. Make sure to back up your data before hard-resetting, though, as you will lose it all (contacts, files, everything).
To hard reset the phone, press and hold the two soft keys (buttons on the front that have a dash on them; next to the send and end buttons) while pushing the stylus into the reset hole in the bottom. If you do it correctly, a white screen will come up asking you if you want to do this, and just follow the steps until it is finished.
Please post back and tell us the result.
opgadgets said:
Yes, I second that. Make sure to back up your data before hard-resetting, though, as you will lose it all (contacts, files, everything).QUOTE]
Use the latest version of "SPB backup" to backup all data before you hard reset and you restore the all applications after a hard reset or even a ROM Upgrade.
P.S: I don't work for SPB... I just like the software
Click to expand...
Click to collapse
Don't just back everything up as you may just re-introduce the problem on restore!
Back up your contacts and volotile data only (sync it with Outlook if you use it).
Hard reset and then install 1 app/util at a time and test the device each time to check stability.
Hang on a second...
Before you hard-reset...
Open your favorite file explorer application (I use GSFinder, but the default WM6 File Explorer should be fine), and browse to the Storage Card folder. If there's more than one, keep reading.
I store lots of applications on the microSD card itself, and I often take the card out of the Tilt, and put it into a card reader for faster file transfer. Sometimes, this results in the Tilt thinking I have multiple microSD cards when I put it back in. I haven't quite nailed down what causes this (I haven't searched, either, the answer might be on XDA-dev somewhere).
The end result is, the Tilt is looking for stuff that isn't in the /Storage Card folder. Instead, the phone recognizes the card as /Storage Card2 or /Storage Card3.
I have run into the EXACT same problem you've got, with the same errors. Every time, I've been able to correct it by removing the physical card, and then deleting all the /Storage Card (1,2,3) folders that are still on the phone.
After you do that, just insert the card again, and it will be recognized as simply /Storage Card without any numbers after it. Now the applications will work properly, as WM6 will be looking at the right folders.
ok sorry, havent been back on. phone was working great until last night and then it started acting up again. after multiple soft resets it started working fine again this morning.
there is only one storage card listed so thats not my problem but thank you for the idea.
looks like ill just take any stuff of the phone i want when i get home and do a hard reset. do they replace these phones for software issues with a stock ROM?
happened again, should i try to see if they will replace the phone?
anyone know if i need to call to do that or do i need to go to a certified at&t place?
If you are using the Stock ROM and have performed a hard reset and it still has problems then return it under warranty.
tjs98gt said:
happened again, should i try to see if they will replace the phone?
anyone know if i need to call to do that or do i need to go to a certified at&t place?
Click to expand...
Click to collapse
There are no more certified ATT places around here, everything is by phone and mail. If it is still under warranty thats what I would do if you are unsure of it's long term condition.
i am still stock ROM. it locked up on me again yesterday and i did a hard reset. hopefully it wont happen again. i dont feel like customizing my phone from scratch yet again
Diamond Missing internal storage
I have discovered the same issue of the Internal storage missing, I have tried flashing it with the latest and greatest firmware and nothing appears to bring it back. It just does not show up when the phone and when I go to memory it just says that the Internal Storage card is not installed.
Any help would be fantastic.
Try to disconnect your device from the pc
RE: Issue
SurfHost said:
Try to disconnect your device from the pc
Click to expand...
Click to collapse
Hi SurfHost,
The storage is missing even when the phone is unplugged from the PC,
It is a real concern, when I first noticed is when I went to play music while I was driving and the phone could not find the music that was stored on the internal storage. mmmm
I am concerned its buggered.
If you run some Programms you cant acess your internal storage. (had the same problem with tomtom for a while).
HI i have the same problem. with my orange diamond. secound phone to do this.
orange giving my problems with changing the phone again.
i spoke to htc direct and they were very helpful. after a long phone chat with there engineer he agreed the phone is faulty.
they have had cases were a double hard reset somtimes brings the phone back in line. but in my case it didnt work.
did you connect your phone to your car stereo? and then it became faulty?
Maybe theres somthing in these readers which trips the phones up?
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
jxl98c said:
The Internal Storage only disappears when you set to use it as a high speed mass storage device and not an active sync device.
Try changing the usage over and see if it comes back.
Click to expand...
Click to collapse
The poster says this in his second post: The storage is missing even when the phone is unplugged from the PC.
Try to read before you post, and welcome btw
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
remoteintranet said:
How do I do a double hard reset?
Click to expand...
Click to collapse
Never heard of anything called 'double hard reset'. I'd suggest performing 'ordinary' hard reset, here is the how to:
1. Pull out the stylus.
2. With the device turned on, press and hold the VOLUME DOWN and
ENTER buttons, then press the RESET button with the stylus tip.
3. Release the RESET button, but continue pressing the VOLUME DOWN and ENTER buttons until you see the message on the screen (about all the personal data being deleted)
4. Release the VOLUME DOWN and ENTER buttons, then press the
VOLUME UP button to perform the hard reset, or press any other
button to cancel the reset.
If that doesn't help I'd try to put newer ROM in if I were you.
remoteintranet said:
Hi dazkent,
How do I do a double hard reset?
I am willing to try anything at this stage.
Besides from it losing most of its memory, I still love this phone, but not having the space for Mp3s or TomTom apps its just a simple phone.
Looking forward to some help
Thanks everyone
Click to expand...
Click to collapse
If you had come to this stage . . . .
I suggest that you goto: Start > Setting > System > Clear Storge > in the drop down panel select "Format InternalStorage Only", see whether is works . . .
You are the one who decide, is you Diamond . . .
I would be happy to format the internal storage if it was seen by the OS, it just does not show up. I will try the hard reset now and see what that gives me. Thanks everyone for your help so far.
HI
Double hard reset. was sugested by the engineer at htc. when trying to solve this issue.
basiclly perform hard reset and as soon as reboot finish perform again.
It didnt fix mine and the htc engineer said my phone was faulty.
After 6 hours back and forth on the phone to orange.
Orange finally replaced my phone for the 3rd time for this fault. had it a week now and current phone seems to be holding out fine. although now i have a battery drain issue with this one!
My Diamond loses Internal Storage when connected to the PC as a USB disk - as expected.
Sometimes it does not regain the Internal Storage when unplugging it from the PC. My assumption (not yet tested) is that this tends to happen when the File Explorer is open on the Diamond when disconnecting.
Completely powering off+on the Diamond (not just Standby) solved these incidents for me every time so far....never needed to hard-reset.
I have exactly the same fault.
My internal storage will return if I do a hard reset, but that's a pain to set up my device from scratch everytime.
After using it for a day or so (using Active Sync at work and mass storage at home), it will lose the ability to 'see' the internal storage.. either via mass storage or Active synch connection, although plugged in as a mass storage device the PC can still see and use it as normal, just active synch or the phone itself can't see it.
I'm not so sure that this is a hardware issue, I think the phone still thinks it's connected via 'normal' usb.
Any ideas, I'm on Rom 1.93 and the issue is still occurring. It's doing my nut in!
The best way it's to use linux...
Just connect the phone to the pc(with linux), chose the disk option on the phone.
Then on the pc go to the partition manager and on the right top side chose the phone memory.Chose and eliminate that partion and after that just create a new one.This not very complete any doubt's just post...
I have done this one Ubuntu,the 8.10 version, with the disk running, not instaled on the pc.
if you are a sprint user this is the solution http://www.htc.com/us/supportdownloa...id=148&act=all i have the same problem but im not sprint
I had this problem once also. Diamond could not see internal storage.
I opened file explorer and saw that i had
Internal Storage
and
Internal Storage2
Internal Storage did not contain anything though
What i did is rm the Internal Storage folder and Soft Reset.
Everything back to normal...
actually while you enter the hardreset menu there are two options, choose the one that says hard reset along with formatting internal storage(moviNAND or somthing).
No Internal Storage Install
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
doanvieth said:
My Diamond (P3700) have the same problem.
I tried use hotfix here http://www.htc.com/us/supportdownloadlist.aspx?p_id=148&act=sd&cat=all
but it's said : ''Please use the correct device to install this Hotfix Program!"
Is there a way to get my internal storage back??
Click to expand...
Click to collapse
Yo bro, i encountered this problem before. no worries.
all u need to do is:-
1) connect your diamond to ur pc.
2) format your internal memory there.
3) flash your phone again.
4) you will have your internal memory back again.
Note: dun try to connect your phone to your car audio again.
Im soo pissed off right now.
So here is the situation. I'm hoping that I can quickly find help for the battle that me and my AT&T Tilt WM 6.1 are going through.
The name of the war -
CLEARTEMP ERASED EVERYTHING!!!!
So im at work on my office phone when my Tilt (which was in my holster on my hip) started vibrating... in three buzzes. I thought it was a message so I didnt answer right away.
5 minutes later I take out my phone to see who sent me a message but for some reason instead of seeing the S2U2 screen there was a "are you sure you want to?" block asking if i wanted to erase one of my programs because it was a unistalled registry, so the first thing i did was say no...... IT DID THAT FOR ABOUT 28 TO 30 DIFFERENT PROGRAMS!!!
Afterwards I exited out of Cleartemp to see if the programs were still on my phone but to my surprise not only were all of my programs gone but my storage card was completely erased and their was no settings folder and the only thing left in the programs folder was Games, tool box, file explorer and that fu3kin Media net.
I would have simply hard reset and used my sprite backup but there was no settings folder to get to the hard reset and my storage card was wiped completely clean.
so now i cant even hard reset and start from the ground up.
What can i do?
THANKS IN ADVANCE for taking the time to scratch your head in curiosity with me.
I would appreciate anyones help in helping me get through this War!!!
"THE VILLAIN"
Do a hard reset by holding down the two softkeys and pushing the reset button on the bottom, keep the softkeys held till the unit acts like it's resetting. It's things like that that make me not use Cleartemp, Memmaid, or any of those other "registry cleaning" programs - they tend to screw things up more than help IMO. Sucks though.
Yeah, that's a real bummer, sorry to hear about that. In my opinion, cleartemp is alright, but some options in the program are very smart to avoid, like registry functions. I have tried the hard reset by keys method that many websites have suggested, however many do not work for me anyway. For my Tilt, I have to hold the two soft keys on the front with "-" on them, press the stylus in the reset hole, hold it in for a few secs, pull it out, and then without releasing the two soft keys, press the power button and follow the on screen instructions. I hope that helps you, and good luck,
Dave
Also try one of the many file recovery tools out there to recover your erased data on your sd card.
most data when erased isnt actually gone untill new data is written on top of it. dodm writes binary to every sector of a drive and then wipes it clean in between 7 times and even then its possible to retrieve data with a lab.
thats why they say to destroy all drives physically if it contains confidential data. Ive used different freeware and trial ware apps in the past to recover lost data from curropted or accidentally formatted drives and have recovered some if not all my data. just make sure you only imediately remove that sd card (keep the os from writting junk to it)and only insert it into a card reader when your ready to try to recover it.
I googled sdhc file recovery
http://www.google.com/search?hl=en&q=restore+sdhc+recovery&aq=f&oq=
lots of things came back unfortanetly I cant remeber the name of the app I last used but a little reading and hopefully you can recover your sprite settings.
I hate to play devil's advocate here, but this post sounds surprisingly like what would happen if someone had their phone stolen and was using a security program to delete all information in such a case. A text message, then no programs, no data, nothing...
I'm not saying that this is definitely the case, but it is something to consider. That being said.... if you haven't messed with your SD, you can try some sort of recovery software on a PC to get your information back. It will copy block for block info from your SD to anohter location. As long as you haven't tried rewriting over your SD, you may have a good chance of recovering your backup.
THANK YOU!!
Thanks to everyone for the response and patience in helping me get through this situation. What I actually did was go to file explorer, searched for the hard-reset cab. and pressed on the "ink."
That did a hard-reset and luckily every time I save a program to my phone I make a copy and save it to a flash drive. So basically I'm in the process of re-customizing my phone to the way it was before..... (hopefully, lol)
But once again Thank you to every one for there support.
"THE VILLAIN''
Im soo pissed off right now.
So here is the situation. I'm hoping that I can quickly find help for the battle that me and my AT&T Tilt WM 6.1 are going through.
The name of the war -
CLEARTEMP ERASED EVERYTHING!!!!
So im at work on my office phone when my Tilt (which was in my holster on my hip) started vibrating... in three buzzes. I thought it was a message so I didnt answer right away.
5 minutes later I take out my phone to see who sent me a message but for some reason instead of seeing the S2U2 screen there was a "are you sure you want to?" block asking if i wanted to erase one of my programs because it was a unistalled registry, so the first thing i did was say no...... IT DID THAT FOR ABOUT 28 TO 30 DIFFERENT PROGRAMS!!!
Afterwards I exited out of Cleartemp to see if the programs were still on my phone but to my surprise not only were all of my programs gone but my storage card was completely erased and their was no settings folder and the only thing left in the programs folder was Games, tool box, file explorer and that fu3kin Media net.
I would have simply hard reset and used my sprite backup but there was no settings folder to get to the hard reset and my storage card was wiped completely clean.
so now i cant even hard reset and start from the ground up.
What can i do?
THANKS IN ADVANCE for taking the time to scratch your head in curiosity with me.
I would appreciate anyones help in helping me get through this War!!!
"THE VILLAIN"
Yeah man ClearTemp F'ed up my phone once too! Not nearly as bad as yours though, sorry to hear that.
ANyways, just hard reset using your soft keys and stylus. To do this, hold down your 2 soft keys they ones with the little horizontal dash on them the ones above the IE and mail icon buttons.
So push and hold those in with two fingers of one hand,
then with your other hand hit the soft reset button with your stylus.
Release the soft reset button and keep pressing the soft keys.
When the "This operation will delete all your personal data, to manufacturer default" appears on screen.
Press Green call button to restore manufacturer default,
or press Red call button to cancel.
had it happen to me as well
I had the same thing happen to me as well a week back, but fortunately I had just gotten a new card,so I recopyed all the info off my old card onto my new one... Im not sure why clear temp does that... but I dont want to use it again.. it has problems.
Hope you can restore it all the same!
-El
I had the same problem lost a lot of mp3s and also my backups that were in the SD!! i was fortunate to find some old backup file and a SD card mirror folder on my computer and restored all, now i make sure i have both my internal storage and SD card copied to my computer.
Same issue. I ran cleartemp, my phone froze. I rebooted it and my storage card was corrupted. I lost most of the stuff on it. No more cleartemp for me, I now manually clean up ****.
vess said:
I ran cleartemp, my phone froze. I rebooted it and my storage card was corrupted. I lost most of the stuff on it.
Click to expand...
Click to collapse
Ditto.
Can anyone suggest any alternative auto-cleanup apps?
Theres a reason they call it flash-storage...
Never ever use SD/MMC/CF/USB Memstick/Other Flash-style-media for critical information or backups...
On another note I have been using cleartemp for nearly a year in a cooked rom and have never had a problem.