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Hi Guys,
Could someone tell me why my 2 weeks old Galaxy S (Service Provider: Bell) turns it self off out of the blue?
It happend twice already, the phone was on my pocket, I pushed the on/off side botton and nothing happens, the screen is pitch black!!
This is an irritating issue as I'm forced to physically take out the phone from the case and remove the battery and put it back on to turn on the phone.
Does anybody whats causing this issue? and how to fix it ?
Your help is much appreciated!
Cheers
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
Send for warranty is needed I think
Sent from my GT-I9000 using XDA App
Essayli said:
Also, I was wondering if I do a factory reset to try solving the random shutting down problem, will I have to re-purchase all the apps I bought from the Market?
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Click to collapse
No, the info that you purchased the apps is stored in your Google account. So if you use the same Google account as you're using now as your primary account after reset, you can download all those apps for free. (Primary account is the Google account you first associated with the device.)
i had the same problem with 3 different bell vibrants. About 6 days ago, i bought a new sim card from bell for $5, and it has not happened since. I bought my phone from Bestbuy, but bought my new sim card from Bell store because perhaps the bestbuy sim cards are outdated. Hopefully it stays ok.
One thing i did notice was that when my phone would turn off by itself, it was always in an area where there was bad reception. Maybe a link.
I found that it happened when I installed a different launcher other than Touchwiz. I was using LauncherPro, uninstalled it and everything worked fine. I installed ADW and everything is fine so far.
I saw this thread yesterday and was thankful mine hadn't developed this issue. And then last night after about two hours idle time, my SGS switched itself off and the power button wouldn't respond at all. The only way to revive my beloved phone was to do a hard reset (i.e. removing the battery).
For what it's worth, the only "mods" I've made are installing a handful of apps. No new launcher, no custom ROMs etc.
I'm tempted to give Voda a ring and ask for a new SIM. But this really smells more like a hardware fault to me. A faulty SIM shouldn't result in a handset switching itself off, I'd think...
i'v encountered smailar problem , first i thought my phone turned itself off, later i suspected some apps i'v installed ( setCPU, autokiller etc), after while and digging, i found that i'v installed "Android Tweak" , it has an option to disable screen dim, and i'v used that option, so i changed it back and the problem is gone.
in Spain we have the same problem and no solution by now
http://www.htcmania.com/showthread.php?t=126937
Same thing happened to me last night. Maybe a bug with the date?
Rc-Blob said:
Same thing happened to me last night. Maybe a bug with the date?
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Click to collapse
Mine just died again ten minutes ago. I guess it's a possibility, but considering the number of bugs that we're all discovering with the hardware and software, I'm suspecting it's yet another dodgy batch of phones from Samsung.
I just bought two Galaxy S and I am having same problems with both. I called Belll and they said they never had this kind of problem before. I had installed few apps and thought may be those apps were causing the problem, but even after deleting the apps..phones are powering off itself...
Did any one find the solution yet??
Same problem here, and from what i am hearing is becoming frecuent among galaxy owners. Im amazed something this important hasnt made the news , i mean, its a huge malfunction issue .
I had the same issue.
I called up Samsung support and they asked me to do a phone reset. I didn't try that, but I upgraded the firmware and it's gone now. I suspect resetting the phone will also solve the issue.
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
lockpick said:
This happened to me for the first time today as I woke up and it wasn't dark outside. When I looked to see what time it was my phone (that I use as an alarm) was off!!
This is the first blemish on an otherwise outstanding experience. But it is a major one. I will assume that it is somehow related to something I've installed. But I'm not looking forward to figuring it out, since I've got a lot of apps
Click to expand...
Click to collapse
Good luck. I did a factory restore the other day to see if that would help. It didn't. Like you I use my SGS as an alarm... I woke up two hours late this morning because my phone had switched itself off in the middle of the night.
I'm currently waiting for a replacement handset. I'm not holding my breath that the new hardware won't have exactly the same bug though...
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
Kilack said:
Sigh
My phone just started doing this in the last couple of days.
I've also noticed sometimes it gets into a state of continuously saying "usb debugging connected" and then "usb connected" and just continuously keeps displaying those even though it has no usb cable anywhere near it..
Havent flashed the phone for about a week now and it was fine for 3-4 days after the flash so no idea what is going on..
Anyone else seen those usb messages? They come and go.. but it seems when they come its usually when my phone turns off..
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Click to collapse
I've not seen anything like that myself but then I have stuck with stock firmware.
robbiev80 said:
Mine started doing this yesterday...same with a bunch of coworkers that have the same phone. We think it may be related to bad reception.
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Click to collapse
Thats funny...because the only time it has happened to me is at work, where the phone is struggling for reception. It has turned off a total of about 8 times over 1 month. It has never turned off anywhere else (except one other time i was getting bad reception in the forest, and a few minutes later it was off)...strange
Hey you guys, ive been using my N1 for about 10 months now, and lately its been a headache because I've been facing weird touch issues since about 7 months... and its getting worse every day...
Initially I thought that this problem was caused because I installed the HTC_IME keyboard that can be found here, I uninstalled it and the problem dissapeared but just for some weeks untill a few days ago, I installed the "gingerbread keyboard" and my problem reappeared, I have tried everything, wiped, flashed, wiping the KB data... and this issue is still there...
Sometimes Im writing and when I press (for example) the "E" button the phone puts hjk.. its practically impossible to write an sms or in gtalk, because when i write the nex letter "X" (for example) the phone puts yui, so instead of ex it appears hjkyui...
Im also facing the thing that you can see in the minute 2:09 of This Video (as far I know, every nexus one does this).
One thing that i noticed is that this issue started when i flashed my first Cyano rom! (I think).
This happens 6-8 times every day, i have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
Is there a way to calibrate my screen? or any app to check if something is wrong?
Im begging for your help, Its very difficult to sell this phone in my country couse everybody uses blackberry... and i dont have the money to change it... Im using last nightlie build (295).
try a different rom... we all have the same touch screens so you problems cannot be any different than anyone elses... the biggest thing i have noticed is the problem starts when you rotate the phone alot
Ill try another rom tomorrow!
any other suggestions?
I have sometimes the keboard problem like yours it's rare. so far as I know you can't fix the touch problems it is there and will be forever. when typing sometime you can touch the screen with the inside of your hand and everything goes wrong then.
if you really having issues when typing you can turn off the screen and back on most of the time it acts normal again.
commodoor said:
I have sometimes the keboard problem like yours it's rare.
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How often this is happening to you?
commodoor said:
if you really having issues when typing you can turn off the screen and back on most of the time it acts normal again.
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Click to collapse
This happens 6-8 times every day, I have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
donchele said:
How often this is happening to you?
Not that much. i have auto correct and everything off. I can typ very fast with few errors.
This happens 6-8 times every day, I have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
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Click to collapse
no i don't have that much, really maybe once a week or two.
Maybe your digitizer is broken. i have my nexus now for a year and never had that much problems with the touch screen.I only notice that the multi touch isn't good when playing games on it.
Im using my keyboard without the prediction and since yesterday I have not had any touch issue.
Ill continue using it that way and see how it goes!
Please keep us updated on the progress. I also have this issue. Uninstalled HTC_IME and replaced by SmartKeyboard Pro which solved the issue for a while but recently I have the issue again. Not too often but it indeed is annoying... Would love to see some ultimate solution to this because other than that I am very happy with Nexus.
PS using official OTA ROM (2.2.1 for now)
do you plug in your phone a lot? I find mine only plays up if I use it plugged in
Dan2552 said:
do you plug in your phone a lot? I find mine only plays up if I use it plugged in
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Click to collapse
It gave trouble plugged and unplugged...
Its working great since yesterday...
donchele said:
How often this is happening to you?
This happens 6-8 times every day, I have to turn off the screen and turn it on again, but sometimes neither this solve the problem!
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Click to collapse
It only happens to me about once or twice a week for the last year. It happens more often than not immediately after plugging in the charger.
Of course I use the day lights out of my phone, 2 charges a day with 6 hours of screen on time a day.
RogerPodacter said:
It only happens to me about once or twice a week for the last year. It happens more often than not immediately after plugging in the charger.
Of course I use the day lights out of my phone, 2 charges a day with 6 hours of screen on time a day.
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Well thats odd, each of us are facing different beginnings of this annoying issue!
I've noticed it happens whenever the phone gets hot, usually when charging via an AC adapter.
Sent from my Nexus One using Tapatalk
moffa~ said:
I've noticed it happens whenever the phone gets hot, usually when charging via an AC adapter.
Sent from my Nexus One using Tapatalk
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well, just for you to know, yesterday I chatted with my GF for like an hour and a half with it connected to the charger and not happened to me, im starting to think that this is caused by the auto complete option (which is odd too)
after 2 days of not having any issue, my touch went crazy again, but just a little, I was not charging it, it had the autocomplete option unticked, and it was liying on my bed couse I texted a lot today with my GF.
i did not turned the screen off, I i forced it to write what i wanted it to write... then i left it again on my bed, it turned its screen off and later another message came and it was just fine...
Ill continue testing it like this couse this time the issue was very short.
Its the digitizer. Its a flaw in the N1. But Ive also had the same expierence with launcher pro.
mikeacela said:
Its the digitizer. Its a flaw in the N1. But Ive also had the same expierence with launcher pro.
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Click to collapse
Is there any reliable way to check if its the very source of my trouble?
Any suggestions?
It doesn't matter what app you are doing on the phone at that particular time. It's a hardware defect and just happens wherever you are at the moment.
I've had it happen on the main home screen, typing a text with the keyboard, browsing the web, anywhere. Just a quick sleep the screen resets it back to normal.
RogerPodacter said:
It doesn't matter what app you are doing on the phone at that particular time. It's a hardware defect and just happens wherever you are at the moment.
I've had it happen on the main home screen, typing a text with the keyboard, browsing the web, anywhere. Just a quick sleep the screen resets it back to normal.
Click to expand...
Click to collapse
I know and understand that, the problem here is that its happening too often that its annoying...
Just to let you know, sometimes i cant even use my phone, and as you said "Just a quick sleep the screen resets it back to normal" ive done it and nothing is fixed, i even wiped to factory settings and when the wipe is completed, my phone its still the same!
Try using another keyboard like swift key or something. You can calibrate the phone in your settings menu
Sent from my Nexus One using XDA App
Ok so I just encountered the strangest glitch ever on my phone. I was in my text messages and all of a sudden my phone kept vibrating and I noticed that the hone button led was flashing as if I was touching it but I wasn't so it takes me home. Has anyone encountered this before? Its happeneded to me once on my old captivate but not as often as on this refurbished running stock jh7
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this happen once, with the first rom I flashed, but mine was the search button doing it. All I did was flashed to a new rom and I was fine.i may have been on cog when it happened, but not sure.I've been running fine on serendipity 4.3 though
Sent from my SAMSUNG-SGH-I897 using XDA App
In fact, I sent my old Cappy back in the mail today for this very reason! Did the warranty process. Mine did it ever since I got it(4 months or so). It was very intermittent. What made me finally have it replaced, was when I didn't wake up on time for work because as my alarm was going off, the home button was "pushed" and it silenced my alarms..... Can't have that happening.
Anyways, now I have a refurb and haven't had the problem in the 3 days that I have had it.
Good luck man, but my suggestion is, if you are still within warranty, get that sucker replaced!
ShookMasta said:
In fact, I sent my old Cappy back in the mail today for this very reason! Did the warranty process. Mine did it ever since I got it(4 months or so). It was very intermittent. What made me finally have it replaced, was when I didn't wake up on time for work because as my alarm was going off, the home button was "pushed" and it silenced my alarms..... Can't have that happening.
Anyways, now I have a refurb and haven't had the problem in the 3 days that I have had it.
Good luck man, but my suggestion is, if you are still within warranty, get that sucker replaced!
Click to expand...
Click to collapse
Thanks, Yeah, i just encountered another strange issue, i plugged my phone in was transferring music, and unplugged (did the proper steps), it then told me that my internal storage was corrupted. rebooted and now its fine.
Its happening more often on this phone (the button glitches). Its kind of annoying me now. If it continues im going to have to call att again or go to a store and take it.
skippyg said:
Thanks, Yeah, i just encountered another strange issue, i plugged my phone in was transferring music, and unplugged (did the proper steps), it then told me that my internal storage was corrupted. rebooted and now its fine.
Its happening more often on this phone (the button glitches). Its kind of annoying me now. If it continues im going to have to call att again or go to a store and take it.
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Click to collapse
The home button thing happened to me - on my first replacement phone. I immediately got a replacement for the replacement. I highly recommend you do the same.
Happened to me too, got the phone replaced BC the captacive buttons went crazy and the phone was nearly unusable. I had zero issues having it replaced too, just go to an att repair center.
skippyg said:
Ok so I just encountered the strangest glitch ever on my phone. I was in my text messages and all of a sudden my phone kept vibrating and I noticed that the hone button led was flashing as if I was touching it but I wasn't so it takes me home. Has anyone encountered this before? Its happeneded to me once on my old captivate but not as often as on this refurbished running stock jh7
Sent from my SAMSUNG-SGH-I897 using XDA App
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Click to collapse
This is something I to an curious about it has been happening to me for a couple of weeks but it is the magnify glass search button. It will randomly click its self. I thought it might be a problem with my screen protector but even after changing it I am still experiencing the problem
Sent from my SGH-I897 using XDA App
I have the same problem when I am running stock firmware with the "Search" softkey. It's quite annoying. I guess I just gotta stick with Andromeda.
probably it is a rom issue. try another rom.
This started happening to me right after I flashed Perception 10.2 and Firebird 0.4 kernel. It never happened before that. It has persisted through all Firebird kernels since then.
I even caught it happening once on the "back" button, but only once. It happens on the Home button at least once a day, usually more than once.
I just have updated my mobile from 2.2.1 to 2.3.4, i used this forum tutorial - http://forum.xda-developers.com/showthread.php?t=1139050
I have issue - my phone is turning off for no reason, you know i don't have lots of apps only fb,twitter,skype and 'advanced task killer'
actually when I am doing Skype video calls, writing SMS or anything else my phone just changed to 'black screen' every couple hours and afterwards my Samsung turning off with sound. To turn on I need take battery off and then into back then he allow to turn on...
before I updated I had little bit similar situation, my phone had 2.2.1 version and i didn't have black screen, but my phone just had 'freezing' for 10 sec or more...
what's problem for? what's your suggestions ? thank you a lot.
Ed
I have this issue as well, although it doesn't happen as much since I upgraded to gingerbread. I did have it happen once the other day. I was listening to music and I needed to make a call and when exiting the music app, it froze. It then went black and I had to take battery out and put it back in. It's annoying if you got a otterbox case on it with two layers. I had heard updating to gingerbread stops this but so far I don't think it's 100%. I use my phone as my alarm and one time it went dead with a full charge and I was almost late for work.
Let me know if you figure something out.
what can say experts about our issue ?
I will take some day my mobile to repair centre.. it's sad if couple of people have same issue and nobody can tell us the problem reason.
Try to flash a custom kernel and see if it the problem is still there
can you tell me or give information what's is 'flash custom kernel' ?
I have also encountered this problem, very frequently if i may add.
the problem actually first occured a few months ago, after i updated my firmware to gingerbread.
In my case the phone does not freeze, the screen wont turn on or respond to any gestures (hardware/capacitive button won't too), however any running process still runs, in specific i can still recieve phone calls, or at least hear the ringer.
I know of many other people that encountered this problem, all came from different ROMs (MIUI, SH 3.5 and up, Stock, PilotX etc..) and i, for one, can say that in the past two-three weeks it atarted appearing a few times a day.
So - does anyone have any ideas for the nature of this BUG??
BTW I use the i9000t which i own for over 7 months now.
Same problem
Hi, I have the same problem here.
and have seen this myself on stock roms too.
It doesn't happen very often (only once on my phone for now) but it is getting me pissed off as no one knows the nature of this BUG.
could it be a problem with the latest 2.3.4 version ? or an update of one of the applications?
I don't have too many apps on my phone only skype and 2-3 games.
the only thing I can think of right now is that all people who had this bug had skype on the phone but I don't really think it's from that.
Hi, And-roid if u ll update to 2.3.4 your mobile will working deffo better, i suggest you update your mobile to 2.3.4
Hey eddys, i have 2.3.4 for over two months now, and the problem just go worst...
Hi eddys,
I have the 2.3.4 (and my brother and sister in law have it too with a stock rom).
this is happening on all roms and all kernels...maybe a problem with the 2.3.4?
I don't know but it is very weird, no one has an answer for this....
edit:
just checked this with my phone supplier and of course they have no idea what so ever about this bug.
come to think of it they didn't even know how to fix my brother in laws "problem" when the 3G internet didn't work (settings-->wireless and network-->mobile network--> check the V on Use packet data ) so no surprise there.
Anyone???
Maybe theres another forum that this problem should be posted at??
I have this bug too, but only while tethering. I've found a solution to the tethering related crashes - after you start tethering, go to the SuperUser settings, and disable root permissions for android wifi tether. Your phone shouldn't crash anymore.
hey zyczu,
unfortunately, I do not use tethering at all, do you suggest i should disable ALL root permissions?
This bug is really getting on my nerves!!!
Everything else, but this, is working great...
Since upgrading my i9000m to 2.3.3 through Kies, my phone has exhibited similar symptoms 3 times: freezing, not responding to touch etc.
The first time I had pulled the battery when it did this, but the 2nd time I had just put the phone down a minute or 2 earlier so display was off so didn't notice it(about 2 weeks ago). And the 3rd time(today), I was using it at the time, and so started taking off my rubberized case, only to have it restart before I got the chance to pull the phone back off.
Startup took much much longer than normal, which I recall the startup was similar during the 2nd "freeze & reboot". For some reason today, I randomly though maybe its an OTA update so I checked "Settings..About Phone" and found my kernel version listed as:
Code:
2.6.35.7-I9000UGKG3
[email protected]#2
I have no idea what it was before, but September 8th was 2 days ago... It is possible it said that before today's restart but no idea. I have a PIN on my SIM so when starting up have to enter PIN for it to work, but on these auto restarts I never got asked for my PIN so it could have restarted other times too without me noticing(ie. middle of night).
Hmm, mine used to something similar when I would leave Bluetooth on but would move out of range of a paired device. After a few minutes it would just shut down or stop responding. Haven't had that issue since moving to Milkys rom.
hi guys, i just used this tutorial http://androidadvices.com/how-to-up...0-to-stable-gingerbread-xwjvh-2-3-3-firmware/
first I installed 2.3.3 XWJVB then 2.3.3 XWJVH
just doing step by step...
my phone was working fine 2days then i had same issue and then I changed to original SAMSUNG battery and it's working perfect.
try this..
p.s. what kind of batteries you have 'original' or 'non-original' ? thank you
madmigs:
I did not notice the kernel version ive had before, however i took my phone to a service center today, and for what i can see i have the same version as you do, take aside the i9000t instead of i9000m...
eddys:
Ive been using different batteries orig/non-orig on and off, although since ive noticed it hurts performance i stopped doing that, do you suggest that this might be the cause of the problem?
If so, the factory wipe i just did (formatted the internal SD card) should do the trick.
try reading this it helped me since i turn the wi fi off when i go out
http://androidforums.com/samsung-galaxy-ace/312084-randomly-turning-off.html
Are you guys experiencing turn-off issue while phone is in the locked state. I mean you locked the screen and then after a while when you picked it up for unlocking it was powered off. If anyone has this issue, then I found a solution. Just let me know
my turning off issue went back and it's getting every time more annoying, I don't know what to do...
Hey XDA,
I hope you guys can help me with this annoying problem I am having with my Xperia V.
Two weeks ago I flashed UniQue3 on my phone since I was pretty satisfied with the previous version and I wanted to try the new one. (I had stock installed before that, since it had android 4.3).
Then crazy stuff started happening: My phone would just reboot when I was typing a message or browsing the web. No biggy, this happened before sometime as well. This time it was different. It happened constantly. I could not use Whatsapp for longer than 5 min before my phone just rebooted. Funny thing is this only happened when I was not charging it. It happened while charging it as well, but not nearly as often, maybe once every 5 hours.
My phone would not shut down either if I did not use my screen. I can listen to music for hours without it rebooting, but as soon as I try to answer or even read a message my phone reboots...
So I thought it might be the ROM. I installed CyanogenMod and at first it was better. But after two days everything started again. I am really confused as to what is wrong and I can't find a proper answer online. Some say it's Android 4.3, others say it's the battery.
So I was hoping you guys could help me out.
Greetings,
Krytos.
Try flashing the stock Rom and see if the problem still happens
Sent from my HTC One_M8 using XDA Free mobile app
Just flashed the stock rom and it did not help. Issue is still present.
Which tells you it's a hardware prob = bacterie
Yeah, that's what I thought. Gladly I bought a battery like three days ago, so I hope that will fix my issues.
maybe hardware problem of battery or even board.
Try to lock boot loader if it is open.