Hi,
I have difficulties to synchronize my T-Mobile MDA Vario III with my new laptop with Win 7. I am getting the WMDC Error whenever I attempt to synchronize my mobile phone with my laptop. I guess there is something wrong with either my new laptop or WMDC because I managed to synchronize the same mobile phone with my old laptop (Win XP) which runs the old 'good' activesync.
The relevant specs of the involved device, software and systems including the summary of the synchronization issue follows:
My mobile phone:
T-Mobile MDA Vario III aka HTC TyTN 2 aka Kaiser aka Tilt
ROM version: 3.31.110.3 WWE
ROM date: 09/01/08
Radio version: 1.70.18.02
Protocol version: 25.83.40.02H
System: Windows Mobile 6.1 Professional
CE OS 5.2.19212 (Build 19212.1.0.3)
My laptop:
Acer Aspire 5536
System: Windows 7
Windows Mobile Device Center 6.1.6965
What I have tried so far:
Reinstalled WMDC and rebooted my laptop (several times)
Reset my mobile phone each time before attempting the synchronization
Turned off firewall & antivirus on both laptop and mobile phone while synchronizing
Upgraded my mobile to the latest ROM (from 1.5 to 3.3)
Ran Windows updates including all optional ones I could think of that could help
Unchecked the 'Enable advanced network functionality' option in Settings/Connections/USB to PC on my Vario
Played with different settings on WMDC
What I know that works:
ActiveSync on my old Toshiba laptop (Win XP) where I can transfer files between my Vario phone and Toshiba laptop.
Bluetooth works between my Vario mobile and Acer laptop as well as Toshiba laptop, which enables me to transfer files but not synchronize contacts & emails with Outlook on Acer.
Is there anything out there that I can still try? Does anyone have any advice for me? I would really like this to make work as I do not want to revert back to my old laptop and XP because of this silly sync issue...
I would be extremely grateful for any useful tips...
Many thanks!
Tom
Anyone with the working WMDC synchronization?
All,
I wonder if there is anyone with the same phone (T-Mobile MDA Vario III aka HTC TyTN 2 aka Tilt) who has managed to make it synchronize with your PC using WMDC (Win 7)?
If yes, was it straightforward or did you have to use any workaround or tweak your device or PC?
I would like to get to the bottom of this issue. There must be a solution out there!
Many thanks,
Tom
What error do you get?
Have you try another usb cable?.
I get a generic (non-specific) WMDC Error - see the Attachment.
As for the USB cable, I do not think there is anything wrong with it as it works fine with my other laptop (Win XP) where I can synchronize successfully using ActiveSync.
I wonder what else I can try?
Thank you,
Tom
Guest2010 said:
I get a generic (non-specific) WMDC Error - see the Attachment.
As for the USB cable, I do not think there is anything wrong with it as it works fine with my other laptop (Win XP) where I can synchronize successfully using ActiveSync.
I wonder what else I can try?
Thank you,
Tom
Click to expand...
Click to collapse
Ohh boy, It's the first time I see this dude. Does clicking on the help gives you any description of the error?
Try another cable just in case, have U click activesync from your phone and see if something happens?
Check on your PC Hardware also and see if you have an issue with your usb ports.
Have you tried looking here ?
http://forum.xda-developers.com/showthread.php?t=579612&highlight=Win
As for the generic WMDC Error, the Windows Mobile Device Center does not give any information about the Error (nothing about the Error in the help either).
However, I have checked the Microsoft Event Viewer and I found the following Error message there: "the Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code)." - see the Event Properties and Event Details attachments for more information. Any idea what this error means and more importantly how it can be fixed?
I have attached the following screen shots for more information:
Device Manager
HTC USB Sync Properties - General
Event Properties
Event Details
The ActiveSync on my phone seems to work fine. It says: "connected" whenever I plug the USB cable into my laptop. What is more, I was able to synchronize my Vario phone with my older XP laptop without any difficulties.
Many thanks!
Tom
Mr. Clown said:
Ohh boy, It's the first time I see this dude. Does clicking on the help gives you any description of the error?
Try another cable just in case, have U click activesync from your phone and see if something happens?
Check on your PC Hardware also and see if you have an issue with your usb ports.
Click to expand...
Click to collapse
I have run windows update and it seems that all drivers are updated - see the attachment for more information.
The only useful piece of information that could possibly help to get to the bottom of this issue is the one I can see in the Microsoft Event Viewer which says: "the Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code)."
Any idea what this error means and more importantly how it can be fixed?
Many thanks!
Tom
denco7 said:
Have you tried looking here ?
Click to expand...
Click to collapse
I have managed to synchronize successfully the same mobile phone Vario III with a different laptop running Vista and WMDC 6.1, which makes me think that there is no problem with my mobile phone or USB cable but with my laptop that runs Win 7... Now, I guess I need to dig even deeper to localize the issue on my laptop...
Guest2010 said:
I have managed to synchronize successfully the same mobile phone Vario III with a different laptop running Vista and WMDC 6.1, which makes me think that there is no problem with my mobile phone or USB cable but with my laptop that runs Win 7... Now, I guess I need to dig even deeper to localize the issue on my laptop...
Click to expand...
Click to collapse
I'm running Windows 7 ultimate and WMDC works like charmed. Just curious, are you running as administrator right?
Yes, I login as administrator.
I have found more information about which services need to be running and set as automatic when running WMDC - see the link below.
http://www.pocketpcfaq.com/faqs/wmdc/services.htm
Do you have the same services running and set as automatic in your system?
Anyway, I am running all of them but there is no difference - still getting the WMDC Error... :-(
Many thanks!
Tom
After having spent the whole weekend on troubleshooting the sync issue, I am slowly running out of new ideas...
There are so many posts on internet regarding this issue but it appears to me that there is no silver bullet to resolve it.
In my humble view, I believe that what could fix the sync issue is to find the root cause of the following error that I get whenever I try to sync:
Copied from the Event Viewer: "the Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code)."
Any suggestions how to tackle this communication error?
Many thanks!
Tom
P.S. Does anybody know when the next upgrade of WMDC is scheduled to be released by Microsoft? I wonder if there is any other software out there that can do what WMDC does so as I do not have to use WMDC to sync?
Related
Hi, can anyone help?
Running Vista from my laptop and want to synch my Vario II with it (currently synched Vario II with XP running desktop). Tried to instal ActiveSync but laptop tells me it's already there but I can't find it in the programmes list and it won't find it on a search.
My laptop does recognise my memory card in the Vario II but won't recognise that it's actually in the Vario II - i'm confused. When I conect the Vario II I'm prompted for a password several times but I can't actually synch.
Vario II is running WM5, have considered WM 6.1 but would I still be able to sync with the XP desk top if I install it.
All a bit confusing and frustrating this, I'm not a techie so basic answers please (if possible!!!)
Thanks
backtap
im a veteran when it come to vista. but i still hate it!!!!!!!
check this link from microsoft:
http://www.microsoft.com/windowsmobile/devicecenter.mspx
youll find the activesync for vista its called "Windows Mobile Devie Center."
vista sucks in the sense of all those security related stuffs.. wmd sucks.. big time, dun ever attempt to do reflashing of roms at vista, u may end up a bricked phone
nice help thanks
Active Sync is for Xp..
Windows Mobile Device Center is for Vista..
So you need to DL Windows Mobile Device Center
----
ooops, I forgot..
Good luck!
/b/-TarD said:
vista sucks in the sense of all those security related stuffs.. wmd sucks.. big time, dun ever attempt to do reflashing of roms at vista, u may end up a bricked phone
Click to expand...
Click to collapse
Vista works fine. You can get your phone bricked by not doing it right, it happens in all operating systems.
vista uses wmdc - windows mobile device center & not activesync. so go to the link mentioned on the 2nd post & dload wmdc. should be fine afterwards.
1 thing that bugs me with vista/wmdc is that everytime you sync your device, it changes your device ID to "windowsmobileXX" for my prophet and now to "HTCXX" on my touch pro where XX is a number. So some of my programs that need device ID for registration gets screwed up.
edit: i've never had any luck with flashing on vista for my prophet needed to use vmware running xp. haven't flashed my touch pro yet...
Here is a guide i wrote to flash Htc Himalaya's aka xda2 devices in Vista, the steps should be same :
http://forum.xda-developers.com/showthread.php?t=428469
Hi, I thought I will give you my experience, my device have been active sync for more than a month, suddenly it refused to sync any more, I've checked every\thing on my notebook, redownloaded the Activesyn, repaired no way, I've just surfed the net and found the cure for that bur I still wonder how did it happen suddenly, most of you knows that there are two ways of sync's either RNDIS Syn Mode or USB Serial Sync Mode, I found this usefull utility by MS to solve this problem just download to your pda, reset your device and open the application and choose USB mode Viola !!!
http://www.utstar.com/pcd/downloads/AS-Cab.mode.doc.doc.
Happy Syncing !!!
http://www.utstar.com/pcd/downloads/AS-Cab.mode.doc.doc.
I also had to use this solution when I got my TILT last year.
No matter what I did my TILT would not successfully connect to any of my PC's with ActiveSync. After changing the mode to "USB Serial Sync Mode" everything worked fine.
However ... a friend recently gave me a BlackJackII to play with, and again I could not get the device to connect at all via USB + Activesync. I plugged the phone into his computer and waaa laaa! Activesync worked perfectly.
Not sure why I have so much trouble connecting to devices via RNDIS. I've gone through all the troubleshooting ... firewall, antivirus, blah blah blah...
No luck. Is a cab with similar functionality for WM Standard? or if it just changes something in the Registry ... what is the Key?
Proto732 said:
I also had to use this solution when I got my TILT last year.
No matter what I did my TILT would not successfully connect to any of my PC's with ActiveSync. After changing the mode to "USB Serial Sync Mode" everything worked fine.
However ... a friend recently gave me a BlackJackII to play with, and again I could not get the device to connect at all via USB + Activesync. I plugged the phone into his computer and waaa laaa! Activesync worked perfectly.
Not sure why I have so much trouble connecting to devices via RNDIS. I've gone through all the troubleshooting ... firewall, antivirus, blah blah blah...
No luck. Is a cab with similar functionality for WM Standard? or if it just changes something in the Registry ... what is the Key?
Click to expand...
Click to collapse
Actually this can be used for all WM but you have to use the latest ActiveSyn from MS (V 4.5), this is the utility which can overcome this no need of a cab or so.
Actually all my machines do have ActiveSync 4.5 build 5096,
and of course I tried to install the cab on the BlackJackII before I even posted ... but I get the message
"Installation of ActiveSyncMode.sa.cab was unsuccessfull. The installation file is not intended for this device."
Click to expand...
Click to collapse
So it doesn't work for WM Standard ... at least on a BlackJackII
anyone know how to setup windows firewall to sync with my tilt with vista?
GuySparkz said:
anyone know how to setup windows firewall to sync with my tilt with vista?
Click to expand...
Click to collapse
Anyone who uses "vista firewall" in the forum search soon will.
Hello I've read around on this problem, and I cant find a fix for it. Orange UK HTC Diamond, I don't have the driver CD or anything but it seems it should be stored on the device itself.
I plugged it into my laptop (Vista x32 Home Premium), and first time it comes up with "Uknown device installed. Searching preconfigured drivers." It closes and nothing happens.
I have WMDC 6.1 installed, and have unchecked advanced network functionality.
If I install XP on a VMware virtual machine, will I be able to activesync to that ? (eventually I want to install HardSPL etc.)
Anyway, and hints/tips would be amazing.
vista and diamond
I just got my Diamond this weekend, I was upgrading from an HTC P4000. I was out of town (my home pc is XP) so I decided to sync my contacts over his vista machine (btw can this be done easily pda to pda? bluetooth?) The P4000 had trouble syncing with vista, took a few tries. After outlook at all my stuff from my old phone, I put my Diamond in and... nothing. Didn't see it, but it was charging. I fought Vista for about an hour to get it working, I had to download a windows mobile center patch off of microsoft, and restart the computer+phone.
When I got home to my XP machine, I plugged in and activesync took care of everything.
All the advice I can give you is try uninstalling your phone drivers (in device manager) and try different usb ports, and restart.
heres a link to the MS troubleshooting page I tried:
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx
Hmm I'm starting to think it might be the standard USB connection that I'm using, do I need to use the standard HTC cable?
I've just tried phone on XP, and its bringing up the same error with Activesync 4.5
It is well-known that in vista you have to download, and install, Windows Mobile Device Center to sync any WM device, even PPCs.
So what's the deal?
Hey i'm also having this problem, spent ages trying to get it to work and tried
uninstalling and reinstalling everything but just get a message on the phone saying
install ActiveSync 4.5 on PC even though im using Vista.
Any ideas??
saj31 said:
Hey i'm also having this problem, spent ages trying to get it to work and tried
uninstalling and reinstalling everything but just get a message on the phone saying
install ActiveSync 4.5 on PC even though im using Vista.
Any ideas??
Click to expand...
Click to collapse
You can't use ActiveSync on VISTA!!! Can't you read the MANUAL or make a search?! Install Windows Mobile Device Center from MSFT site.
For God's sake, use the included CD, it has ALL you need to start synching.
I have x64 Home Premium, and it worked out of the box.
I'm happy for you but the first thing I did was install WMDC6.1, as stated in my first post, and as I said it isn't syncing with activesync on XP either
Recently I'm unable to sync my Vario III with my Vista x64 or Windows XP Pro desktop PC's. I don't sync often - last time was in March which worked fine.
At first I thought the problem was with WMDC on my Vista PC. I uninstalled WMDC re-installed, but it's made no difference.
The symptoms i'm getting are that when I start WMDC with the phone connected sing USB, I get the splash screen, then it sticks and goes no further. WMDC will start only if the phone is not connected.
If I plug it into the XP Pro PC, Activesync 4.5 starts, the animated ball spins in Activesync, but doesn't complete.
I think the problem is with the phone rather than either WMDC or Activesync, as I can start Pocket Controller on Vista and see the phone, and I can connect to the phone using Co-Pilot Central to download speed camera updates.
The last thing I did was to the phone was install Google apps like Youtube mobile and Search. Can these interfere with Activesync and WMDC? I've removed them but it still won't connect.
I've tried changing the USB connection type from advanced to normal, but that didn't fix it.
I get the usual windows sounds upon connection and disconnection, but WMDC doesn't work.
One clue here. If I set a password to protect the phone, upon connection, the phone locks and the PC says to unlock the phone. I type the password on the phone to unlock it, but the PC sits there with the same message to unlock the phone. So WMDC sees the phone up to a point.
I've also removed the partnerships from both the phone and the PC's, but neither WMDC or Activesync detect the phone as a new device. Activesync on the phone shows no errors.
I've tried everything I can think of and am still convinced it's a phone problem. I've searched for similar problems on XDA but haven't found anything similar.
Sorry for the long post!
Any ideas?
Thanks
Mike
Tried another cable?
ChumleyEX said:
Tried another cable?
Click to expand...
Click to collapse
Yes. Made no difference. Didn't see how it could really - since apps like Pocket Controller and CoPilot Central can see the phone.
I've had many activesync/WMDC problems over the years but never one quite like this. It wouldn't be so bad if it gave an error message or something, but it doesn't. There's nothing related in the event log either.
Baffled!
mtcs said:
..... There's nothing related in the event log either.
Baffled!
Click to expand...
Click to collapse
Woops. How did I miss it. There is something in the event log.
'Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code).'
I tried looking up the code using the Event Log Online Help but it has '...no additional information at this time'.
Oh well. At least I've got something to Google.
I figured it out. It was the device - the MDA Vario III.
My girlfriends phone - Palm Treo Pro - connects ok to the Vista PC on her account. WMDC worked fine with it. I plugged in my Vario III whilst still logged into her account, and WMDC wouldn't work.
I tried it on my account one more time, still wouldn't work. Reset the phone to factory defaults, re-configured it, connected it to the Vista PC, and WMDC worked fine.
I have no idea why it wouldn't work right before. In all other respects the phone was fine.
Hi, I have install windows 7 rc , and i cant have my contacts in diamond to sync with outlook. It seems active sync is not compatible with win7 . Is there a solution ? Thanks ,
in win 7 is no active sync... you have to use mobile device center
hi
this works for me on windows 7 you can download it from here
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-download.mspx
When you connect your diamond to win7, it will automatically download drivers and mobile device center . To get Outlook is your own responsibility. You probably have a 30 day trial version on one of the disks that followed your phone, but it will still sync after those 30 days.
EDIT: I have no clue wether the trial version works in win7 or not.
cobbs said:
hi
this works for me on windows 7 you can download it from here
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-download.mspx
Click to expand...
Click to collapse
Ι downloaded the above. I didnt see nothning to change. I have installed Windows Mobile Device Center and it looks to work ok. I see diamond from the pc as a hard disc, and i can use it. I also have internet to diamond throw the pc. The phone is recognized by the pc as Touch Diamond P3700, and i have the icon of sync sender in taskbar. What I dont have? The one i am interested more.. My contacts to outlook to pc.. I have installed office 2003 to the pc , and i have outlook 2003. There , contacts are empty.
I dint see to Windows Mobile Device Center to have any option to transfer contacts from phone to outlook.. Any help ?
edit... Ok I just solve it. I went mobile device settings-change content sync settings. In contact there a press sync settings ,and there it writes synconize from Pc1 Pc2. Only one was "ticked" I tick and the other , and contacts went to my pc... Very complicated i think..
Hi, I'm on Windows 7 64 bit build 7100. Trying to get my phone to sync, have installed WMDC 6.1 64 bit version, plug my Diamond in and Windows Update fails on trying to install the driver, just get PocketPC USB Sync in Device Manager with a status of "This device cannot start (Code 10)."
Any ideas where I am going wrong on this? Had no issues on Vista 64bit getting it to work, have repeated all the same steps so am scratching my head somewhat.
Edit: Solved it, turns out it was my USB extension lead, tried plugging directly into the computer and it worked perfectly lol
Windows 7 ActiveSync Fix
Hey Everyone,
There is a good write-up on how to Enable ActiveSync on Windows 7 x64 and x86.
http://capitalhead.com/articles/ena...synchronization-on-windows-7-x64-and-x86.aspx
Have fun,
Mike
good to go
seems to be working good now RC.
Stephen Lane wrote:
I think I have researched all the treads on this pretty well now & I've tried all the above including rolling back to before I 1st allowed the WDM to install to no avail. I still can't get my Diamond talking to W7 WDM still talks to my old Vista Ult machine though.
Everything looks good the updater downloads drivers then the WDM then the installs happen the device gets found and it sort of knows its a HTC device plugged into a USB port but WDM and Sync Center both don't believe its there.
I've tried resetting the Diamond complete reboots of the computer, I've changed all settings in the PC to USB menu on the Diamond (another thread) and this only changes the Device from Generic Serial to Generic NDIS but still WDM won't connect.
So has anyone got any further suggestions I can't believe its this hard every one else has no probs what might I be doing wrong (I think the fact the device is a Generic Serial not a Diamond might be a hint but I can't prove it)
Regards
Stephen Lane
Stephen Lane,
I have exactly the same problem. Did you found a solution or still facing this problem?
You can use Microsoft Windows Mobile Device Center 6.1. It's free to download by MS.
Gr.,
Dennis
Thanx alot people! This thread saved my day!
WMDC does not recognize my G1. He detect that there is a unidentified device and searching the driver to web but after a minute it was NOT successfully installed. How come? LOL.