I contacted seidio online today and asked about the HD2 cases, here is the reply.
Please wait for the next available representative…
Customer60: *** Accepted the Chat ***
You are next in queue. We will be with you in just a moment.
You are next in queue. We will be with you in just a moment.
Namita: Hello! Thank you for contacting Seidio Online! How can I help you today?
Customer60: Where are the HD2 cases? It was out before the the Incredible and the EVO 4G.
Namita: I apologize but at this time we aren't producing any accessories for this device.
Customer60: It figures!
Customer60: You have no support for T-Mobile customers, I'll take my business some where else...
Namita: I apologize about this.
Customer60: Good by
Namita: Thank you for contacting live chat and have a great day!
I was really looking forward to at least the "In the future" answer... No such luck.
I guess we are going to Otterbox...
Any other suggestions?
Related
Hi All,
Just thought I'd share my experience with NeTimes.com
I bought a load of stuff from them for my HD2 on the recommendations of people on here. I've been a silent frequenter of the website for a while (since I got my phone).
I bought some accessories from them at the beginning of Feb- I was very impressed and bought more mid Feb for the second batch never to arrive. They blamed it on the mail and told me to be patient.... I kept e-mailing them and eventually gave up on my products arriving and asked for my money back.
They now ignore my e-mails and have removed my account from their website.
(I hope you can tell by my English that I'm not a rival Chinese company!!)
I thought it my responsibility to warn you or give the flip side.
Also, get some advice on what I can do now? Thanks,
I nearly purchased from them but when they took the car holder I wanted off the site, I decided not to get the rest of the stuff I wanted.
Generally I tend to only use Hong Kong based companies via eBay where they rely on feedback to get their business. From an open website there is less incentive to comeback from your point of view to have your voice heard. Sorry you got your fingers burnt and thanks for the warning.
That's very strange....
That's weird, i have also purchased stuff from Netimes, and it arrived by Fedex on schedule. i personaly had a very good allround expereince with them.....what was the delivery company?!..haven't you received a package tracking ID?
P.S.
If your'e from Europe, be aware that because of the Volcanic Ash Cloud coming from Iceland, Air traffic and transport was realy messed up..so, some deliveries could take a while to reach their destination.
Did they realy delete your account??!!
Frequent customer
I have ordered from Netimes at least 5 times and have never had any issues with the company.
Ordered twice at Netimes without any problem Did you pay by Paypal? Don't they have something like a buyer-protection with a money-back-guarantee?
Hello msu_nav
We are on XDA-Developers now and just checked out your feedback. May I apologize for all the inconvenience caused.
While I don't have your order number in hand, the general issue is with post office, where transit time is not guaranteed and really dependent on multiple factors, such as the previous bad weather condition across Europe.
I understand it's been a long while since your purchase, but we still welcome your feedback by emailing to [email protected] and see what we can do for you.
Cheers
neTimes.com Service Team
Seidio cases are very unique and of good quality, ranging in all different colors and styles. But the only problem is, THEY DONT MAKE THEM FOR THE HD2!!! They do in fact make them for other HTC devices, so its not like they are manufacturers for icrap cases only.
I called "SEIDIO" at 1-832-204-1118 and asked if they could make cases for our devices. They did in fact say that they have been getting request for them and she would take my request to their development or design team.
So please if you like what the cases look like : http://www.seidioonline.com/ please give them a quick 2 minute call and request cases for our HD2!!!
Thank You.
dapoharoun said:
Seidio cases are very unique and of good quality, ranging in all different colors and styles. But the only problem is, THEY DONT MAKE THEM FOR THE HD2!!! They do in fact make them for other HTC devices, so its not like they are manufacturers for icrap cases only.
I called "SEIDIO" at 1-832-204-1118 and asked if they could make cases for our devices. They did in fact say that they have been getting request for them and she would take my request to their development or design team.
So please if you like what the cases look like : http://www.seidioonline.com/ please give them a quick 2 minute call and request cases for our HD2!!!
Thank You.
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keep requesting please, lol i call daily!
[email protected]
i write an email
Here you go, this is the answer from them
Hi Roman,
Unfortunately, we currently do not have any plans to release accessories for your device at this time. However, we are always in the process of developing and releasing new accessories, so we do recommend periodically checking our online store for product updates.
If you have additional questions or concerns, feel free to contact us at 832-204-1118.
Thank you,
Customer Service
Seidio Customer Service
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romskii said:
Here you go, this is the answer from them
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that sucks!
thanks anyway
While the HD2 is a massively popular smartphone in our enthusiast community (quite a few people, actually), it's just not been a commercial success for T-Mobile even though it's still being sold in their stores; I saw one a few days ago here in my town.
Because of it not being a wildly popular success, companies like Seidio and others wouldn't end up making cases specifically for them, unfortunately. Best you can do is find one that's for something like the EVO and hope it fits.
..OtterBox's but is as sad as I am that OtterBox does not have one out for our phones, demand one! or ask
OtterBox's e-mail: [email protected]
P.S Even if your not 100% going to buy one if it comes out please still submit a request for it like I did below, THANK YOU!
91 views, did anyone submit one? ...
Coming Soon.
http://www.mobilefun.co.uk/otterbox-for-htc-hd7-defender-series-p26606.htm
Spoke to Mobilefun and they recon it should be with them in a few weeks.
cityhunterx said:
Coming Soon.
http://www.mobilefun.co.uk/otterbox-for-htc-hd7-defender-series-p26606.htm
Spoke to Mobilefun and they recon it should be with them in a few weeks.
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Thank you very much!
I already emailed them the day the HD7 was launched in the UK in hopes of it being availible to buy when it launched in the US. Here's to hopeing the wait isn't much longer.
Well my email was send today to outterbox
And here is the answer from outterbox:
At this point we do not have any information when that case will be released. I would say to keep an eye on our website, as it will have the most up to date information on any new releases that we may have. Sorry for any inconvenience
Thanks,
RosaLinda Howard
Customer Service Representative
P: (888)695-8820
Wow, what a day! First I got an email from Seidio, and in the same day, Case Mate (which happens to be one of my favorite case companies) says, and I quote "we do not have any specific information on when, or if cases for the Note 2 might become available." OUCH!. Here's their email:
Dear -----,
Thank you for contacting case-mate and your interest in our products. At this time, we do not have any specific information on when, or if cases for the Note 2 might become available. Our product
development team is always working on new products. I will gladly share your feedback/request with them!
At case-mate we thrive on customer feedback! We offer several ways for you to interact with case-mate as little or as much as you would like. You can share feedback or product comments directly with
the development team at: http://feedback.case-mate.com. For real time updates on product releases and promotions you can follow us on Facebook at http://www.facebook.com/casemate, or on Twitter at
http://twitter.com/casemate. Our community manager will let you know as soon as new cases are available on the site. You can also sign up for our newsletter at:
http://www.case-mate.com/mailing-list.asp for the latest case-mate news, product releases, and product promotions.
Thank you again for your request and feedback!
Kind regards,
Person from this company
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I can't believe it! It looks like I'm going the Samsung original case way, and forgetting about these cases for a while.
But AT&T is selling Case-Mate POP case already for the Note 2...what's i dont even...
All the att note 2 cases say they ship in 14 days.
Sent from my SPH-L900 using xda premium
I don't understand their email then... And their website was void of any details about the note 2...
Sent from my GT-N7100 using Tapatalk 2
Hey guys.... So I am not sure if this means they are designing a new protector for the note 2 but it sure sounds like it! I recently recieved the full body protector and it is too soft for the s pen. The pen leaves imprints behind. I contacted customer service and this is what they said...
"Hello Jake,
My name is Vanessa with Skinomi Customer Support. I would like to apologize for any inconvenience this has caused you.We have been informed of an error for the Samsung Galaxy Note 2 and we will be sending you a correct new order completely free of charge once our design team has correct this error. If you have anymore questions or concerns please feel free to contact our Customer Care Dept. Again we are very sorry for this error and I hope you enjoy your screen protector when it arrives and have a great day!
Thank You"
Good of them to do that!
jakebake said:
Hey guys.... So I am not sure if this means they are designing a new protector for the note 2 but it sure sounds like it! I recently recieved the full body protector and it is too soft for the s pen. The pen leaves imprints behind. I contacted customer service and this is what they said...
"Hello Jake,
My name is Vanessa with Skinomi Customer Support. I would like to apologize for any inconvenience this has caused you.We have been informed of an error for the Samsung Galaxy Note 2 and we will be sending you a correct new order completely free of charge once our design team has correct this error. If you have anymore questions or concerns please feel free to contact our Customer Care Dept. Again we are very sorry for this error and I hope you enjoy your screen protector when it arrives and have a great day!
Thank You"
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Funny thing....I ordered one too....but instead of sending me the note 2 version...I got one that looked like a S3 mini.....I emailed them...
They replied me almost the same thing.
This is the first reply:
"My name is Vanessa with Skinomi Customer Support. I would like to apologize for any inconvenience this has caused you.We have been informed of an error for the Samsung Galaxy Note 2 and we will be sending you a correct new order completely free of charge once our design team has correct this error.* If you have anymore questions or concerns please feel free to contact our Customer Care Dept. Again we are very sorry for this error and I hope you enjoy your screen protector when it arrives* and have a great day!"
This is the second reply:
"The design will be corrected as the original design we have is for the International Version and as the US Versions are releasing the design has changed. We are ensuring the perfect design for you. Your order will be reshipped in the next 24-48 hours and will reach you shortly after. We appreciate your patience and understanding and If you have any other questions or concerns, please feel free to contact our Customer Support Dept. and a representative will be happy to help you with anything you need. Have a great day!*"
But the funny thing was....I never said I had a US version. I have an INTERNATIONAL!!
Sent from my GT-N7100 using xda premium
Ahh, good news, just ordered one of these and was wondering about the screen protector, was just going to not put it on at all but nice to see they are remaking them.
That was nice of them to do that. Wonder how long it will take to get the updated version?
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