Power button malfunction? - Nexus One Q&A, Help & Troubleshooting

I know this is a known issue, but I think i got a rare case here.
I had some random issues in the start, before 2.2 came out, when the first
I started getting this issue after going over to 84B(?) and had used the N1 torch (high brightness) till the light started flickering, after that the button hasn't worked at all, EXCEPT inside the flashboot(?) menu, there the button works after about a minute.
Im still lucky enough to the point that the phone starts itself when i remove and insert the battery again (might this mean the power button is already "pushed" in?), also, i installed the trackball wake function just before the power button started malfunctioning so i havn't lost control of my phone just yet.
Does anyone have any tips to get the power button working again?

Get a swap from HTC.
I've done it with a broken power button and unlocked phone.

There's a little problem with that, since I the warranty goes away when you unlock, i took the liberty to open up the phone (removing the warranty sticker over one of the screws). I was happy I did it back then, because my power button started to work abit after that.
Also, I bought my N1 through a reseller on ebay, right after the phone was released, i also live in europe, so i think there will most likely be repair costs to get it fixed.
Has anyone done this before? Does anyone know how much these repairs cost?

Related

Nexus One Power Button Solutions?!

Has anyone figured out a solution for the faulty power button? It is killing me i can't wake my phone sometimes and now that i have Froyo i get no blue light notification so my reply to peoples text messages are VERY slow.
DaUub said:
Has anyone figured out a solution for the faulty power button? It is killing me i can't wake my phone sometimes and now that i have Froyo i get no blue light notification so my reply to peoples text messages are VERY slow.
Click to expand...
Click to collapse
Modaco-Paul is working on Trackball Wake! http://twitter.com/PaulOBrien/status/14543157295
You should still have light notifications in 2.2. Is yours not working?
I only get White notifications and it doesnt blink as fast and work sometimes
Has anyone worked out exactly why these power buttons are dying? Mine's dead as a doornail too
this is pretty funny to me cuz mine was not working in the morning anyways i THINK it has to do with some dust collecting on it (like the trackball) i blew on it a lil and it started working again also i read somewhere else about a wire that has a 90 degree angle so you might try pushing the power button forward then down
This is certainly the most annoying issue on Nexus one...
I use a combination of "no lock" and "lock 2.0" to enable trackball wake and turning off via home screen. And when I need to reboot I use the "plug-remove battery-replace battery" trick...
If someone has better solutions, we'll be glad to hear them, since it seems that this problem will eventually hit all Nexus one users.
I use fancy widget - In the clock settings, I selected application when clock pressed (lock enabler app). This solves the locking problem without pressing the power.
Use the usual trackball wake as the unlocker.
elio said:
This is certainly the most annoying issue on Nexus one...
I use a combination of "no lock" and "lock 2.0" to enable trackball wake and turning off via home screen. And when I need to reboot I use the "plug-remove battery-replace battery" trick...
If someone has better solutions, we'll be glad to hear them, since it seems that this problem will eventually hit all Nexus one users.
Click to expand...
Click to collapse
My situation is:
My Nexus is with non funcioning power on switch.
What is the solution to power on phone after i need to switch battery or Sim Card,
Thank You.
I have the same problem.Is it hardware or software issue?
I used the call Google and get a warranty replacement trick
Seriously, just call and get it replaced under warranty, that's the only real fix. They are aware of the problem. My phone is rooted, I didn't mention that, and they didn't have a problem with it, and I got my replacement within a few days.
Now that they've stopped selling them, it may not be as easy, but worth a try.
This is a serious issue for people outside countries that sell the nexus one.
I live in brazil and I hope this problem doesn't appear to me because it's cheaper to try to fix it than travel to usa.
Sent from my Nexus One using XDA App
As mentioned above, for people outside the US, replacement of the device is not an easy task; and even for those who get a replacement, the problem will eventually recur, since it seems obvious now that this is a hardware issue.
As for how to reboot the device: plug it to the charger (usb or main), wait for the orange led to turn on, remove the battery, as soon as the led will turn off replace the battery and the phone will boot.
I've had two bad power buttons, they were a hardware issue replaced under warranty.
Does anyone have any experience of getting a replacement from HTC in Singapore for this power button failure issue?
I bought my phone in the Google Online Store on my last vacations in US, I live in Mexico and call to HTC for the warranty but theres no solution outside US.
I use compressed air in the power button and works a little without the battery cover.
Sent from my Nexus One using XDA App
I had exactly the same problem. then i read about it in the nexus one forum and some folks mentioned, that deinstalling the app "advanced task killer" solved their problem. i tried it and now my power button is back to normal and working like a charme!
there is a program in the market to get it to wake from the trackball but I can't remember the name. I had the same problem and had to send it back to HTC and they fixed it for free. They told me there has numerous problems with the wake/power button.
Are ALL N1 fated to have the power button break? I just bought a Nexus One and i wan't to know if i should return it whilst i still can.
Some background info:
http://www.androidguys.com/2010/09/...yscom+(AndroidGuys)&utm_content=Google+Reader
Sent from my Nexus One using XDA App
Put me in the broken power button club. After going through a few months of the power button acting up, well it finally quit working. The good news is I still have 3 weeks remaining on my 1 year warranty, the bad news is the N1 has an unlocked bootloader. I called HTC last night and they emailed me an overnight shipping label. I chose the repair option instead of replacement. I did not discuss the unlocked bootloader with them. Since this is a hardware issue I can't see why they would deny the repair.
BTW, that is a great link on how to get the phone to turn on, I kept trying all last night to get it to come on by pressing the power button. If they deny the repair I will have them send it back and try one of the alternatives to turning the phone on and off.
I am currently using the Evil desire rom, should I flash back to a stock rom before sending it back.
Thanks.

Nexus one not waking

okay so when my n1 is in sleep, it takes like 3 tries to wake it up. The first time I press the unlock button the unlock screen comes and then goes back to sleep instantly. The second time the lights for the back menu home and search light up and that's it. the third time it works. I'm on froyo. anyone else with this problem?
I have a similar issue.
Sometimes just the capacitive buttons light up and not the screen. I have to make 2 or 3 tries to get it to turn on. Its rare, but its there. It only happened on 2.2.
ok good, me too!
was just looking for this topic.
mine doesnt always turn anything on at all. sometimes the light go on, others nothing. Also trying to turn off the phone is hard as it sleeps straight away with out opening up the power menu.
I have a stock N1, which recently updated to Froyo, with the same problem.
any ideas would be great!
cheers,
lorin.bute said:
I have a similar issue.
Sometimes just the capacitive buttons light up and not the screen. I have to make 2 or 3 tries to get it to turn on. Its rare, but its there. It only happened on 2.2.
Click to expand...
Click to collapse
Also happens on CM 5.0.7.1.
i think it may be a hardware button issue.
I have tried turning mine off (had to pull the battery out) and then to turn it on.
It should turn on readily as it has nothing to do with the OS at that point.
any ideas?
No HW button issue described. HW button works - if it didn't, lights wouldn't go on. It's a wrong reaction on the button, at least that's what OP describes (and me too).
Your N1's power button is dying, it's a known HARDWARE issue. I experienced all of that what you may think a software bug, nut dear friends, prepare to meet HTC or Google for warranty. My N1's power button is dead, I couldn't swap for a new one because I bought it in my country where no official distributor for N1 yet. Sad!
ps: you may try to search for "N1 power button" and see there are more and more reports about this problem.
I've read more than one or two threads on power button issues, and I know what I'm talking about. My power button DOES power up the phone when the battery is taken off the first shot, it DOES wake the phone from standby, it DOES register long presses - there was even one time when a second press was long, and suddenly the screen woke up with power menu, while the first press left it dark with touch button light going on.
Doesn't look even a bit like HW to me. HW would leave the phone dead, non-responsive to touches, or create a loose touch which would translate into several touches - none of those would EVER turn into a phone being on with screen off, and suddenly snapping back to screen on when the SCREEN is touched several times.
Could be your cpu was too busy to accept any inputs.
I have a thread about it here:
http://forum.xda-developers.com/showthread.php?t=692874
Take your time! As for me, I'm using my N1 for 3 months now for the power button to completely dead with everyday use (I didn't use any app to trackball-wake).
As I said, all the things you are yelling I have been through. And I, too, thought it was software problem.
I tried both MCR and Cya with no hope.
Good luck!
ps: One of my friend just told me about his N1's power button issue right after hearing me telling about mine.
This sucks
anyone know where i can buy a new button??
Corrupt SD Card
I had the same issue. I'd press the power button, the bottom four buttons would light up but no screen wake. Only way to get out of it was to pull the battery. It would happen maybe 30-40% of the time. (Nexus One Froyo FRF72)
I think it was due to a corrupt MicroSD card. I recently installed a 32gb card and put some music on it using songbird and possibly didn't safely remove. That's when I started getting issues. Removed the SD card completely and it worked fine. Changed back to the old card and no issues. Then formatted the 32gb and tried again, worked fine. Then I tried to transfer more music, there was an error and I got the same problem. (Cheap ebay card from Hong Kong, that'll teach me).
Anyway, I'd be interested to know if that solved anyone else's problem, because all I see on forums are that it's a faulty power button, but that didn't seem to be the case in my situation.
Cheers,
Dylan
-Witty esoteric statement about science/technology.
Mine is doing kinda the same weird thing but a little different.
When I push the power button the screen comes on but is unresponsive to touch. If I press the power button again the screen dims and then turns off, the home keys light up and then the trackball glows white. The phone then does not respond to the power button for around 10 secs and repeats this behavior 4 or 5 times until it actually starts working correctly and I can swipe my finger to get to the home screen.
It usually does this after being inactive for a period of time, like after sitting overnight.
FRF91
LancherPro Beta 0.6.7.2(maybe the problem?)
jimbobalu said:
Mine is doing kinda the same weird thing but a little different.
When I push the power button the screen comes on but is unresponsive to touch. If I press the power button again the screen dims and then turns off, the home keys light up and then the trackball glows white. The phone then does not respond to the power button for around 10 secs and repeats this behavior 4 or 5 times until it actually starts working correctly and I can swipe my finger to get to the home screen.
It usually does this after being inactive for a period of time, like after sitting overnight.
FRF91
LancherPro Beta 0.6.7.2(maybe the problem?)
Click to expand...
Click to collapse
i have almost the same issue, although mine happened twice when i was on EPE54B but it's been far more common on FRF91
the only difference is my power will continue to turn the back light on and off no matter if the screen has already timed out or not
kobecamp2009 said:
okay so when my n1 is in sleep, it takes like 3 tries to wake it up. The first time I press the unlock button the unlock screen comes and then goes back to sleep instantly. The second time the lights for the back menu home and search light up and that's it. the third time it works. I'm on froyo. anyone else with this problem?
Click to expand...
Click to collapse
I have exactly the same issue. Over in the general forum, there's another thread on this issue. Many, myself included, are reporting that this problem started after the FRF91 update. Can you confirm?
rtx101 said:
Your N1's power button is dying, it's a known HARDWARE issue. I experienced all of that what you may think a software bug, nut dear friends, prepare to meet HTC or Google for warranty. My N1's power button is dead, I couldn't swap for a new one because I bought it in my country where no official distributor for N1 yet. Sad!
ps: you may try to search for "N1 power button" and see there are more and more reports about this problem.
Click to expand...
Click to collapse
Read again carefully. Are you sure your hardware problem was identical to what the OP described? I've noticed a lot of people with obvious hardware problems (i.e., the power button is completely unresponsive) posting on threads like this when they actually have a different problem. It's very confusing.
britoso said:
Could be your cpu was too busy to accept any inputs.
I have a thread about it here:
http://forum.xda-developers.com/showthread.php?t=692874
Click to expand...
Click to collapse
This sounds VERY promising -- thank you britoso!
PS: Are you guys getting the unresponsive unlock slider like britoso describes?
I had this problem when I first flashed CM6 yesterday. Even after wiping and reflashing it was the same. Only way to get out of the black screen was to do a soft reset, power + vol down + trackball. I finally found out that my SD card malfunctioned and was corrupt. I tried reformatting the sd card in an microsd card reader but windows said it could not be reformatted. I finally switched back to another microsd card that was working, wipe and reflashed cm6 and the problem went away. Try backing up all the data on your microsd onto your computer then reformat it and wipe then reflash to see if it works
Edit: ughhhh it just happened again, but not as bad as before, turns back on after second try... maybe i didnt press the trackball hard enough

Nexus One Power Button Issue

I have read many threads about the issues that the Nexus One has with the power button. I feel that my situation is a little different, so I wanted some opinions on this. My power button is completely unresponsive. I can't use it to turn the phone on, wake or lock my screen when the phone is on, etc. My phone has an unlocked bootloader and is rooted. I am currently using the track ball to wake my phone, so I'm not having any real issues with day to day operations of my phone. I was completely convinced this was a hardware issue (and still am), but I wanted to be 100% sure it was a hardware issue before contacting HTC. I downloaded Quick Boot from the android market which allows you to reboot your phone, boot your phone into your Bootloader, and boot your phone into Recovery. I decided to boot my phone into Bootloader mode to see if the power button would work there. The power button didn't work in the Bootloader, but neither did the volume button (prior to this test, I had no issues with the volume rocker at all). I pulled the battery and let the phone boot up to check and make sure the volume button was still working when the phone was running. Once the phone was booted up, I had no issues with the volume controls. My question is why would the volume rocker not work in the Bootloader? Also, could the issue that prevents the volume rocker from working in the Bootloader be preventing the power switch from working while the phone is booted up? If there is a chance that it's a software issue, how would I test/correct the issue? Thanks your help.
Most people I have seen complain about that problem, send the phone back for a free repair because it's a hardware problem.
The best way to test it is to flash a stock rom.
Thank you, I will try reflashing the FRF91 stock firmware and see what happens. Thanks.
Definatly sounds like the power button is broken. I had one like that. Send it back for a repair/replacement.
I've checked my immediate suspicion, and it turned out to be correct - so I'm posting the result:
Your power button is actually stuck in "ON" position (pressed).
Anyone can test it, press the power button to wake up the screen, keep it pressed, every operation is allowed in the system and volume buttons work. But when you reboot and try the same in bootloader, having power button ON disables the rest of the buttons.
My screen doesn't wake when I press the power button. Any other ways to check if it's stuck in the "ON" position?
It's 100% determined by your description. The only other check would be running any kind of SW that shows the current key states, and I'm not aware of any such SW.
I've posted the checking procedure for people with working power buttons, so they can verify the findings.
Any way to fix the issue?
If you're technically inclined and can't use warranty, I suppose that getting to the power button and repairing/replacing it wouldn't be very difficult. But no other way I can think of.
has anyone tried to repair this?
NEED a Do-IT-Yourself
Jack_R1 said:
If you're technically inclined and can't use warranty, I suppose that getting to the power button and repairing/replacing it wouldn't be very difficult. But no other way I can think of.
Click to expand...
Click to collapse
defroster said:
has anyone tried to repair this?
Click to expand...
Click to collapse
As much as it freaks me out
Pls assist with a DIY ...
As there's No HTC Service in my area
Thanks in advance
aseems said:
As much as it freaks me out
Pls assist with a DIY ...
As there's No HTC Service in my area
Thanks in advance
Click to expand...
Click to collapse
A DIY can not be too difficult and you may be best to search YouTube. It can not be too terribly difficult as long as you can open it up and remove any connecting ribbons (I've had to replace my girlfriends iPhone digitizer due to phone falling out of back pocket onto concrete from three+ feet up). As long as you can open it, you're fine. Just going to need to re-seat the button. Good luck!
Greetings,
I had the same power button issue. I was able to wake my phone using the usb cable whenever the screen timed out but otherwise the phone worked 100% of the time in all ways. I got an RMA and label and shot the phone to them in an anti-static wrap with 4 inches of bubble wrap on all sides and foam padding on top of that. The phone was in perfect condition. Well to cut to the chase. I got a quote of 196.00 because they said there was water damage!? I treated that phone better than I treat my own body! There was no water damage when I sent it in. So one of their folks send me images of a phone that has a broken screen, water damage in the base usb port and no inscription. Interestingly all of the angles avoided showing the ein or s/n. My phone has a laser etched inscription with my name and a couple of bible verses. So what am I supposed to do here? Pay another 196 for an 800 dollar phone that had nothing wrong but a power switch? I am a T-Mobile customer and an Android developer in good standing. What the heck!? Can anyone give me a suggestion on how to get this squared away? My only other option is to send them $28 to get the phone back with the same power button issue. It's even under warranty until Jan 28th.
aseems said:
As much as it freaks me out
Pls assist with a DIY ...
As there's No HTC Service in my area
Thanks in advance
Click to expand...
Click to collapse
why dont you contact htc of a nearby country and send them the phone? i know it is being done. of course you will have to arrange for the transport but it's still worth a shot imo
Here....
http://forum.xda-developers.com/showthread.php?t=687397&page=3
Does anyone know if htc india supports the nexus one for after sales service

[Q] Broken power button, swap, but now what?

So I've fallen prey to the broken power button issue, and HTC is letting me swap for a new N1, which is great, but this seems to me like kicking the can down the road.
What I mean is: eventually, my N1 will be out of warranty, and since the power button issue is a design flaw, the issue seems likely to recur. At some point, the button will break when I'm out of warranty, and then I'm stuck with a phone that won't turn on, necessitating a not-very-pleasing cash outlay either on repair or replacement.
This is pretty dissatisfying. My question is: What should I do when this happens? Or should I being doing something now to foreclose this possibility? Sell the new N1, perhaps, and wait for the N2/S?
I haven't been using the power button for a month now!
You can install Cyanogen's latest and greatest ROM and use the Notification Toolbar widget to make the phone sleep and use the trackball wake feature to wake the phone!
Very great combination ^^
I've a very faulty power button but a combo of trackball wake and any number of locking widgets/shortcuts (I use LockscreenWidget) has solved any problems I've had. Oh and your power button may not be broken but rather 'Out of place'. The actual button itself (Not the one you press) is very small and can be knocked out of place, a small bit of DIY can fix this though.
My power button wasn't working, I called HTC and they fixed the issue within 2 days. I was satisfied with their quick service
Sent from my Nexus One using XDA App
Check this out from Android Guys.
Manage a Nexus One with Broken Power Button [Updated]
Man this is essential info for N1 owners.
Or just have HTC swap it out. They do repair/replace this issue most times with no hassel.
As far as the long term, I plan to have mine repaired then I'm going to sale it for funds towards the Nexus S
I had the same power button problem with my Nexus, I chose the swap option, my bootloader was unlocked and i was slammed with a $196.00 charge for an allegedly "broken USB port" that was working fine until they received it. and that was considered out of warranty damage. **** HTC never will I purchase one of their devices! Horrible customer service.

[Q] phone will not power off or on properly. Shut down menu pops up constantly

I have searched this exact title and came up with 10 pages and I never saw anyone else with this problem. Surely I cannot be the only one.
After the Gingerbread upgrade I was getting the tethering message/force close, during that time my phone started to randomly shut off ( settle down Beavis, this isn't the same question thats been asked a thousand times ) and reboot. I lived with the tethering message problem for as long as I could but my phone became more ignorant day by day. I finally found a fix for the tethering issue and haven't had a return problem with that but now my phone either stays in standby mode ( dark screen ) and refuses to respond to the hard button to wake it up OR once on it refuses to go into standby mode and stays on until I pop the battery or I go into settings and time the screen out in 15 seconds ( often times this doesn't shut it down either ). Sometimes I can get it to come on by multiple pressing the power button ( this can't be healthy ) and the lock screen will flash momentarily just long enough for me to unlock the screen. Other times it will go to the lock screen while I'm in the middle of something.
Every day at some point while it's on and I'm using it, the power button option screen pops up ( silent mode, flight mode, power off ). When I'm done with a call I try to go into standby and it just sets there...ON.
The thought has crossed my mind that the button doesn't work or has a short but I really think it's something else ( I hope ). Can somebody help me? I am not very techie although I have updated the phone three times myself. It is unrooted and 2.3.5
Thank you in advance
I would go with the power button. It's a known issue on captivate.
mrhaley30705 said:
I would go with the power button. It's a known issue on captivate.
Click to expand...
Click to collapse
I stopped by the AT&T store the other day to check on insurance (ends up I didn't have it) and told them about my button not working properly and how the Captivate was notorious for this problem and they all said "We've never heard that". So the gadget gal is in there so she offers to take it apart and check it. She claims there isn't anything wrong with it and that it has the same amount of spring as the volume buttons. She then noticed that when she put the battery back in the phone came on automatically, I said it's not supposed to do that and she agreed but fortunate for me since I cannot turn it on. She then says I'm eligible for an upgrade and try's to sell me a new phone. I don't want a new contract.
So should I try and buy a new button and change it or could it be something else? Thank you in advance.
Are you using a case for your phone by any chance? If yes, is it too tight? Maybe the power button gets stuck because of that sometimes? Just a long shot! You stated that power menu pops up once in awhile when you're using it, is it possible that the way you grip the phone causes that? (Just trying to help and not trying to offend you btw.)
You might want to try flashing UCKK4 with bootloader(use it from the one click master collection of stock rom's) just to make sure that there is no issue with the firmware. It is not likely to fix your problem but it's good to have a clean start. At least that's what I would do to begin with.
Since you're willing to change the power button, why not do an experiment? Remove the power button and see if there is any change? If it works fine then it's the power button that's faulty else it's a hardware problem.

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