deaf phone handset - Touch Diamond2, Pure Q&A, Help & Troubleshooting

Hi all.
I have a problem with my Topaz. The telephone handset's internal phone does not work. Speakerphone works. works and external handset. I call on speakerphone, or external headset. I uploaded the new ROM and radio did not help. What should I do? help me please.
sorry my English.
thank you

I assume you did a hard reset?
It may be hardware related.

Hard reset did not help. it is a hardware problem. I gave the phone service in the scope of guarantees.

Related

XDA11i and bluetooth headset

Done this on loads of different devices with different bluetooth headset and the same result. Able to pair devices no problem. On making a call all one hears is a lot of static no voices. When answering a incoming call the same happens you answer the call but can't hear anything. Referred this the the ever helpfull O2 technical support who advised me to download latest Rom with the same result.
Any suggestions would be much appreciated.
Thanks in advance :roll:
Stupid question but you have tested the bluetooth headset with another phone and checked that its not actually the headset which is faulty?
I spent ages trying to diagnose a problem with my phone when I first got a wired GPS unit and it turned out in the end it was the unit not the phone.
Hi
I had the same problem. It disappeared after a hard reset.
Here is the similar thread: http://forum.xda-developers.com/viewtopic.php?t=41270

Kaiser Microphone Problem with Loudspeaker On

Hi,
Does anybody else have a problem with microphone when loudspeaker is on during a call? Ive had quite a few people complaining that they cant hear me when Ive got the speaker on. As soon as I switch off the speaker, they can hear me fine. Does not matter if I place the mic close to me or move it further away, they still say they have trouble hearing me with speaker on.
Any ideas if I can resolve this? Have tried AGC setting with no success.
Thanks
I have the same problem for a while. Can't use speaker phone. It was working fine before so I am thinking some of the software that I installed render the speaker useless. I will try to backup everything and then do a hard reset to see if the problem still exists.
My Friend; I have the Same Case in my Kaiser and I post yesterday this issue but with no luck . we have to find a solution for this bugs, I tried something it might improve it a little ; during the call reduce the Speaker volume to be 2 degree only and it might help. But we have to know if it is a common in all devices or not
I tried the Hard reset but it is smae and no luck yet
I just tried the method proposed in abother thread here and it fixed the problem! I disabled the Microphone AGC in the phone setting and it works fine now. Save me some hassle.
are you sure of disable AGC as I tried but it is the same result
i have the same problem, and i don't have the auto mic gain enabled. i haven't hard reset yet, but it stopped working properly after i installed resco voice recorder and/or vito voice...
Looking at another thread, it may be that the speaker is half duplex. I.e you both cant be speaking at the same time. Wonder if this can be resolved?
My Kaiser comes by default Microphone AGC disabled, and the problem persists. Any suggestion???? thanks.
tsangwc said:
I just tried the method proposed in abother thread here and it fixed the problem! I disabled the Microphone AGC in the phone setting and it works fine now. Save me some hassle.
Click to expand...
Click to collapse
rocho said:
My Kaiser comes by default Microphone AGC disabled, and the problem persists. Any suggestion???? thanks.
Click to expand...
Click to collapse
Precisely you are right. I do not think by enabling/disabling the Microphone AGC does help. This is apparently a design fault. I have got my set replaced from the service center but still having the exact problem.
I wonder if HTC can fix this problem! I read from one of the threads somewhere that one of the users found the MDA Vario III works perfect...though they are also of the kaiser family....
wish2006 said:
Precisely you are right. I do not think by enabling/disabling the Microphone AGC does help. This is apparently a design fault. I have got my set replaced from the service center but still having the exact problem.
I wonder if HTC can fix this problem! I read from one of the threads somewhere that one of the users found the MDA Vario III works perfect...though they are also of the kaiser family....
Click to expand...
Click to collapse
Same problem, and i haven't modded mine at all. Using the default ATT ROM and tried speakerphone, couldn't be heard...
I had the same problem when using my TyTn and attempting to use the speaker phone. I was hoping this would be resolved in the TyTn II but it's the same problem where the person you speaking to complains they can't hear you properly.
I think its a common problem in this model as my device is brand new and same problem
Strange. I was making some tests last night, talking to another person using the speakerphone.
It worked just fine most of the time. Her voice was a little distorted due to the bad quality (maybe just bad equalization) of the speaker, but she told me she could hear me well. She told that even though I was speaking far from the mic and not that loud, the sound came just clear to her. The only thing she noticed was that I sounded like an answering machine .I also tested running some programs while speaking to her.. and then, coincidence or not, she heard some static for a second or two.
I also tested speaking while she was also speaking, and we both heard each other. It worked as a full-duplex.
I must say that it was late at night, so it was all silent. Except when my dog started barking, he was far away at the yard, and she heard him too.
I used it some days ago while driving, and she couldn't hear me. I had the radio on, and there was traffic sound and stuff. I had to turn the speaker off because I was driving and I was in a hurry, so I couldn't test any further.
Later on, I tested it with my girlfriend when we both were in my car and I was driving. She said she could hear me, but then it started echoing due to the loudness of my speaker, and that was all we could test.
I had Microphone AGC disabled in all tests.
I have the same problem... the other person cannot hear me when i am on speaker
i have the same problem!!!
This is a serious problem it appears most of us are having with the speaker phone microphone.
Has anyone logged this problem with HTC?
It looks like a s/w update will be required to fix?
I am using with an MDA Vario III UK and it seems to be working fine, I have not had any problems even after installing software or by having AVG on or off.
There is a problem if both parties speak at the same time where either person may not hear the other, I think that is to do with a duplex problem mentioned earlier in the thread.
It appears a number of people have the problem and a number do not. It may be software version related.
I am using the following software on an AT&T Tilt:
ROM version: 1.57.502.2
Radio version: 22.45.88.07H
We need to find a pattern with the problem, Can others share what software they are running and if they have the microphone problem?
Speaker problem is software
I can confirm that it is a software problem. When I recieved my MDA Vario III didn't had the speaker problem but as soon as I flashed my device with either the kaiser or tytn II rom the problem occured. Don't know how to solve it...

Sound problem during the call

Hi!
I've got a Dimond recently and a problem with it. After few days of working fine it stoped to reproduce the sound during the call. If I call to somebody he can hear me, but I can't hear anything (incoming calls also). If I switch on speaker - it works, if I plug in the handset - it works also. I've bought it in Germany, original ROM was - 1.37.407.2. I don't speka German, so I changed it to Elite 2.0 and it worked fine during few days... The main problem is that I'm in Ukraine, so I can't use official service to repair it. Please, help if you know what is wrong...
Did anybody face such trouble?
Few questions:
1. When you put it on loud speaker and it works, what happens when you switch it BACK to internal speaker - does it still work?
2. Have you reset the phone yet?
3. Maybe a hard reset is due?
4. What ROM/Radio versions do you have (start>settings>System>device information)
hi akash_84
i have same problem , and about your questions my answers is:
1. yes it still work>
2. yes many time
3. i do a hard reset but the problem not solve.
4. ROM version: 1.35.401.3 WWE
ROM date: 05/28/08
Radio version : 0.93.25.NS26
protocol version: 52.26.25.09H
Thank you!!!
i have the same problem, on call there is no sound from both speakers (earpiece and loud speaker) all,
done the hard reset and update rom, still no good
thanks
Unfortunately I'm experiencing the same problem with my Diamond. No sound through the earpiece, people can hear me perfectly, no problems when using (bluetooth) headset or speaker. I've been looking around for a while but I can't find any proven solutions. Ultimately, people send their phone in for repair. It seems to be a hardware problem with the headset/no headset switch in the USB connector.
Anybody who had this problem and fixed it themselves?
My Diamond was having the same problem. Nobody in the forum achieved a solution until now. It seems to be a physical problem, not software. I changed the ROM several times without success. I can only replace the equipment. Now let's see what the next problem. This is the second time I return the unit.

Original Handsfree Kit

What is the silver button on the original handsfree kit meant to do? when i have an incoming call it wont pick up so, so is there meant to be another function to it or something? thanks
i second that also
this key doesn't answer the incoming call
is there someone else has this problem ?
anyone actally used the handsfree kit?
The wired one? I use mine all the time, answers calls here, and a double press makes it dial last number..
hi, i'am also having the same issues.
the silver button does not pick up calls.
has anyone found a solution for this?
I have the same problem
I live at HK
I have been to the Service Center,
But denied it is the handfree fault but the rom bug..
I argued with them, then changed to a new handfree,
but the problem still there....
Hi everybody,
I'm new here and very grateful for all the brilliant solutions you guys come up with to all sorts of issues with x1.
I have the same problem with my hands-free: the button doesn't work and neither does the microphone. Until now, I've thought of it as a simple matter of replacing the hands-free kit, but now I see the suggestion that this is a Rom bug! Will anyone be able to elaborate a bit on this?
thanks and best regards,
Sune
Really not sure it is real or not that is a rom or software bug,
but sure quite a number of problem of people experienced such problem!
I hope SE not to put a death ear on this issue.
It is really annoying as I quite often used the handfree.
hello everyone
the same problem on my russian x1 handsfree. Have tried to fix it with some patches - no results. Then I've bought Nokia Xpress music handsfree, and it works perfectly (and radio works too).
update
VERY SAD, but it doesn't fix the problem. bad quality of X1 jack - thats the problem. Xpress key doesn't answer the incoming call periodically too, but handsfree itself working good all the time
seljean said:
hello everyone
the same problem on my russian x1 handsfree. Have tried to fix it with some patches - no results. Then I've bought Nokia Xpress music handsfree, and it works perfectly (and radio works too).
update
VERY SAD, but it doesn't fix the problem. bad quality of X1 jack - thats the problem. Xpress key doesn't answer the incoming call periodically too, but handsfree itself working good all the time
Click to expand...
Click to collapse
The first time i got to know the headphone dosen;t work in answering call, I really feel astonished. It is such a basic function of phone, how can the genius of SE dose not test it. Do them think we will buy another handfree???
Really disappointed of SE.....
swazpurohit said:
What is the silver button on the original handsfree kit meant to do? when i have an incoming call it wont pick up so, so is there meant to be another function to it or something? thanks
Click to expand...
Click to collapse
Hi I'm Chris from Sri lanka,
Yes, I have the same issue! The handsfree seems to work when I remove it and re insert the jack during an incoming call, but not initially! It is very temeperamental and annoying. I also have a problem when I get an another call when I'm already on a call while using the handsfree. The current call goes to speaker phone and the party cannot hear wht I'm saying through my handsfree!
So I am forced to remove the handsfree and talk during such instances! Crazy this, especially since answering phone calls is one of the core functions of a cell phone! what's the point in having all the frills when answering a call is so tedious!
This is very disppointing, especially with such a high price tag to boot!
same case here. im really disappointed...
i guess that if i can when asus glaxy came out i will change mi xperia for that one... this phone is really "buggy"...
Same probleme here unfortunately.. I tried to remove all
additional programs related to dialing and volume,
switched to the new ROM, but no changes. Button on headset
does not work and microphone neither.
I also have same issue, both HK new stock ROM & cook rom also.
i'm form India, had purchased Xperia X1i and using Airtel network. when i connect my hands free and attend one call the moment second call come, automatically my loud speaker gets activated.
is any facing the same problem in Indai or any where else? will any one help me this.
is there any solutions?
squarecircle said:
Hi I'm Chris from Sri lanka,
Yes, I have the same issue! The handsfree seems to work when I remove it and re insert the jack during an incoming call, but not initially! It is very temeperamental and annoying. I also have a problem when I get an another call when I'm already on a call while using the handsfree. The current call goes to speaker phone and the party cannot hear wht I'm saying through my handsfree!
So I am forced to remove the handsfree and talk during such instances! Crazy this, especially since answering phone calls is one of the core functions of a cell phone! what's the point in having all the frills when answering a call is so tedious!
This is very disppointing, especially with such a high price tag to boot!
Click to expand...
Click to collapse
even i facing the same problem.
is there any solution
The handsfree seems to work when I remove it and re insert the jack during an incoming call, but not initially!
Click to expand...
Click to collapse
Samething here, and the above works for me too (Remove and re insert), but SE really need to fix this for us.
I believe it's a hardware problem, bad 3.5mm jack!
My right earphone's volume has fallen to one tenth. I have it for less than a month. Good listening but bad manufacturing quality.
Personally I don't think it's bad hardware, I think it's bad firmware/rom.
Currently, with GENERIC UK ROM R2AA010, three presses of headset button dials last number, long press disconnects. Not tried incoming call yet.
I really need to be able to customize this buttons function, especially to activate Voice Command, so that I can make calls, play music etc, without the need for touching the phone. Only then, will I be able to make a button for the handlebars on my motorbike.
Want to use a fully wired system to save on battery power, rather than bluetooth. Also, in all the years of using bluetooth, I have yet to find a combination of handset and headset that work seamlessly.
So far, not impressed with the lack of functionality of this headset, but can see why it works like this. Essentially SE should have included Voice Command, then this hardware/software combination would have been shipped working effectively. I think it is merely a cost saving exercise and SE need to provide a patch and fix in their next rom release.

i need help please :(

hi everyone i inserted my headphone today to talk to someone using headphone but when i took them out i got headphone icon and i cant talk to anyone without my headphones i tried updating the software but still have the same problem it wont go ((((
try to hard reset your phone. if the problem remains then it is a hardware fault. try get it repaired to your local SE repair shop.
check this thread. it seems you are not the only one having the problem
http://forum.xda-developers.com/showthread.php?t=627379

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