Hi all.
I have used a hosted exchange account for many years, and had it sync with my mobile (X1) without problem for a long time.
Over the past few months I've used one of the EnergyROMs, but have used other ROMs in the past too.
I recently moved hosted exchange providers, and everything was working fine for a few days.
But I noticed a new ROM build so I decided to upgrade.
Ever since, my Exchange doesn't sync properly. I can usually get it to sync on initial setup, but immediately after that, the connection seems to close and no emails ever get synced to the phone.
Going into the Microsoft Direct Push settings on the Comm Manager, the exchange status now sits permanently at "Synchronized: None", and the sync icon is greyed out. I never get an error message of any sort.
It's the latest July 10 ROM, but I've also tried other ROMs (the GTX, the MaxSense ones, and others), but no matter what I do it doesn't sync again.
I've successfully used exchange for years, but I'm wondering if there's a setting somewhere in one of the new ROMs that I'm just not finding when I set up the account and I'm missing something somewhere along the line?
Any suggestions would be appreciated.
My provider btw, is Vodafone (UK) and I've been through the automated setups etc.
you should have checked or, if until now not reported, raised the issue in the specific rom thread to get help from other users on the same softinstead of opening a new thread
no actual ideas on your problem right now
Mod. edit: not dev related, moved to general
Related
I have an amazingly annoying problem whereby I set my email account up on my Kaiser and it works perfectly for a few days sending email, then all of a suddenly stops sending email, giving me the message about network coverage and checking your settings. The ONLY way I can fix it is delete the account from the phone, then recreate it again – using EXACTLY the same settings. Again the account will send email without a problem for a couple of days (using the SMTP server smtp.t-email.co.uk on T-Mobile in the UK) then fail again.
Has anyone come across this before as its driving me crackers now
Thanks
Same problem here...
That's funny, I thought it was just me. I have gotten really good at setting up my account again. I thought it was ROM specific, but have had it happen on other rom's. I use gmail which needs secure data connection. Do you use something else?
Oddly enough, I have both a gmail account set up (although I never use this to send email) and a pop3 email account from my ISP which is causing me all the problems!
Are you using an IMAP account by any chance?
I noticed I would have similar trouble with mine, and it happens if I try to delete a message or otherwise move one between folders.
The first time this happened I went the delete/readd account path as well, but the second time I managed to link it to the fact I had just deleted a message. I brought the message back from the trash can to where it was initially, and the account would sync again.
oops - just reread and noticed your problem was sending, mine was the whole send/receive process that would fail. Still leaving here in case it can lead to something...
So then, this has worked 100% for the past 9 days and now its happened again. I haven't changed anything on my phone. Do I have to delete the account and lose all my messages AGAIN!?
Do some searching -- this sounds like the email issue that Microsoft issued a fix for a few months back
I have saerched and found threads on several boards aabout this problem. none of which contain a solution!
Just to update...Flashed to a brand new ROM (NGY Professional 1.2), email has worked for 2 weeks and the problem has hit again - cannot send email until I delete the account!
Sounds like its fragile to stress and makes it hang on certain job making it loop working out the last string. I am not sure but perhaps sending is in que and it tries to look for deleted/moved data and wount proceed forward. However I would make a backup of my mail then delete all (in/out) then see if it picks up the pace. Then I would try to work it and see whats bugging it, by that I mean send/recieve, move/delete, quit/restart -> synch +++ Dropp a comment on youre observations, perhaps we/me/someone get a more clear image of youre issue and can solve/explain this issue.
Link to Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
LDJ said:
I have saerched and found threads on several boards aabout this problem. none of which contain a solution!
Click to expand...
Click to collapse
Well you didn't search enough because the last time I replied to a thread about this problem I included a link to the download page. Open wide for the spoon feeding - Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
Flying Kiwi said:
Well you didn't search enough because the last time I replied to a thread about this problem I included a link to the download page. Open wide for the spoon feeding - Windows Mobile 6.1 Hot Fix for Sending POP and IMAP E-mail
Click to expand...
Click to collapse
Thanks for the response (and sarcasm!), but it wont install - the phone just reboots during the attempted installation...
LDJ said:
Thanks for the response (and sarcasm!), but it wont install - the phone just reboots during the attempted installation...
Click to expand...
Click to collapse
It's annoying when it's a known issue and someone even prompts you so (burtcom). xda-dev is meant to be more of a self help forum so going over old ground is not good. The update worked with the UK WM 6.1 HTC ROM release (although hardly anything else did) so unless you're wanting to go back to the official ROM, you'll need to see what people in the thread related to the custom ROM you're using, have to say about it.
Good luck and I'll try not to be scarcastic next time if you take prompts to search for the answer because it's already been discussed, more seriously.
I recently flashed the [25 February 2009] HyperDragon IV Lite. That went smoothly and is running well. However, I have an email issue to which I haven't been able to find a solution.
The problem is of my own making. I had backed up data before flashing the ROM. After finishing the install, I tried to set up email accounts, but was having an issue with my AT&T account - a whole different matter.
So, after being unable to download email, I decided to restore the backup I'd done. I assume since I'd flashed a new ROM, the following problem occurred.
I can see the email from my personal account in the TouchFlo interface; however, it isn't listed as an account in the accounts list and I can't download new mail or open an inbox. I also can't create the account now since the Tilt thinks it's already been created.
I have no way to delete the account since it's not listed in the account list and can't create a new one for this email address. Additionally, my exchange server was restored and I have the same problem there; except for the fact that I'm getting new email. However, I have a gap of a couple days I can't download because I have no control over the account. It shows in the account list but can't be deleted or changed.
So...does anyone have a good solution to this? A way to remove the accounts so I can start from scratch maybe???
I very much appreciate any help I can get with this.
Thanks,
GT
You can try this, I have used it before to clean out phantom email accounts
http://forum.xda-developers.com/showpost.php?p=1944125&postcount=3
Thanks for the help. It fixed the Bellsouth to the degree that I could delete it and start over. I still can't manage to delete the Exchange Server account. The options simply aren't available when I attempt to use them. Still working on that one.
Thanks again, I appreciate it.
GT
I ran this program a couple times more, and it finally let me delete the sync relationship and email associated with this exchange server account.
I've been able to reestablish this relationship with exchange online and setup the account correctly. So, both accounts have been corrected.
I appreciate the help very much.
Thanks Again,
GT
I have been having with all the ROM's (and I have tried haykuro, JF, Rogers cyano, ramjet, virtudude etc. with the same error message 'cannot create the account, please try again later.'
Now, Moxier, RoadSync Beta and Touchdown all work just fine with the same inputs (SSL, exchange server name, user, passwd, domain etc.) I am giving the HTC mail app.
I Think the problem is ISA. My company uses ISA security.
All the 3rd party apps (Moxier, TD etc.) all support ISA, but I don't think the HTC mail app supports it.
Reason for this post is two-fold:
-I know there were/are others who are in the same boat, thought I'd at least pass this along
-Question is, the new Mytouch 3G announced clearly mentions Exchange support, so I am wondering how that can be since I have tried all variations/ROM's based on cupcake here already with no avail.
The only thing I haven't tried is the stock cupcake update which i don' think has Exchange? So does the MyTouch have a customized ROM or would ISA probably not work on MyTouch as well?
I am guessing the later?
KG
I think i know what is the issue, the account you are trying to create is Secured, and HTC mail client is not secured, and you will have the same issue with MyTouch 3G ,i tried it myself and i've got the same error (
kgdg said:
... the new Mytouch 3G announced clearly mentions Exchange support...
Click to expand...
Click to collapse
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
username issue
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
About the Exchange thing:
I imagine they're using advertising speak to say that you can get your Exchang email - which is possible over IMAP (depending on your Exchange server settings, obviously).
From what I understand, Google won't allow the "with Google" tag on phones that include ActiveSync.
The MyTouch3G most definitely is "with Google". So it's probably the IMAP thing.
I think it is the ISA issue. I also have the same problem with the stock HTC activesync exchange software. ISA option is the only difference I notice between the stock HTC activesync and the 3rd party apps (touchdown, moxier, etc)
lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
Here is where i saw it, under Communication, it says Exchange supported:
http://androidcommunity.com/wp-content/uploads/2009/06/t-mobile_mytouch_3g_fact-sheet_2.JPG
joners said:
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Click to expand...
Click to collapse
Jon, ya, i have tried everything on there....besides, i don't have a user/pwd issue, it just keeps saying 'Account cannot be created'.
ckrest said:
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
Click to expand...
Click to collapse
huh? this is not my decision to make. My company uses 2003, that's that. Dunno if/when they will upgrade to 2007, point was that 2003 works fine with Moxier, TD and Roadsync, that is all the other 3rd party apps work, only the HTC app doesn't work.
exchange contacts sync
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
linked directly from this very link you posted:
http://www.informationweek.com/news/internet/google/showArticle.jhtml?articleID=218100660
where i work we use Zimbra which has an "exchange" server. It utterly fails on any HTC exchange support
touchdown works perfectly, iphone exchange works perfectly. Pre exchange works perfectly.
Right now this is the single biggest "fail" with android.
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
there is zero support for exchange most official builds. the builds that do have it, use HTC's poor implementation.
mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
Here are some of my observations.
-JAC Hero - my HTC exchange works fine. Just can't seem to include original email in replies. I can't cut/paste either. No HTML.
**is this the same in Rogers builds?
-Dudes Rogers - wouldn't create account similar to you issue. Went back to hero.
JAC Hero - I reinstalled, but did not set up email durin begining phone setup. Later when configuring it would connect, show my folders, then fail to create account. I did a logcat and it is trying to delte an account that does not exist.
JAC Hero - reflashed and setup during phone setup and it works fine.
***anybody know the difference for HTC mail between Rogers and Hero??
I'd like to give Rogers a more solid try but need exchange.
-oldsk00lz
mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
Then go get a Windows Mobile phone people are trying to help you, no need to be so impatient. Who can you really blame if it is a compatibility issue between Exchange 2003 and the app? HTC or your company for not keeping things up to date?
Also, I wouldn't say this thread belongs in Android development.
kicker1 said:
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
Click to expand...
Click to collapse
NO luck with new exchange account and imported contacts help help help!!
kicker1 said:
NO luck with new exchange account and imported contacts help help help!!
Click to expand...
Click to collapse
I have the same problems... I have 138 contacts. I plan to back them up and strip there content down, like removing comments and contact images and see if that helps.
Hi I upgraded my 9090 to WB 6.5 from Xplode latest release. I’m really happy with this and everything works fine except one thing.
I configured my mail-account and everything went on nice and worked find. Then sudden the account is gone and don’t shows up in the account manager.
I have tried this three times now and the last time the account seem to stay. The problems are two.
First: In some way the old account names is still in the OS so I can’t use their names, who I want to. How can I get rid of them?
Second: In the WB 6.5 start window, the horizontal navigation bar for E-mail, who have the account names, the old non functional mail account names is visible there. How can I get rid of them?
Can I clean the mail for account names? How.
Regard
Ola A.
I found a small app. who fixes the problem with the invisible mail accounts.
Here is the link: http://nicolasmauri.blogspot.com
I hope this problem not are to frequent and if someone have a solution I’m glad you tell me.
Regard
Ola A.
Just went to Cognition 2.3b8 (froyo), mostly because I dont know any better and that appeared to be the most bug-free Froyo ROM for Captivate.
Anyway, I'm pretty happy with it so far, except that I cannot get Exchange email setup for work. I enter the same settings that I used in Eclair, but get the following error:
"Setup Could Not Finish. Unable to connect server".
The fully thing about that is, if I change my username or password to be wrong, I get an "incorrect username/password" error, which tells me that it is actually connecting to the server but something more subtle is wrong.
We do use Exchange 10 at work and I did attempt the solution posed by this thread:
http://forum.xda-developers.com/showthread.php?t=821297
Nothing....same problem. Anybody else have experience with this? Any fix or suggestions floating around?
Thx!
Nick
I had the same problem. I ended up using "Improved Email" from the market - it looks a lot like the stock email app but has a few enhancements (and is free). Turned out (I think) that my corporate exchange server needed security settings that stock email didn't have (and acknowledged as such). Try that app or check out one of the other email apps if you prefer.
FYI - from my research I think this is a known issue with 2.2 and was fixed with 2.2.1.
Sent from XDA App
Good to know - thx for the info Now I need to find a good basic 2.2.1 rom that isnt hacked to heck. Thats another post about that tho
Tried "Improved Email" but it didnt work either. Totally stumped our IT guys until I admitted it wasn't the standard Captivate ROM. They suggested I tried a program called Touchdown. It works but looks like total crap.
Oh well
I had a same problem when I flashed w/ Darky... I reflashed it and set up the email before I Ti restore... When Ti back up, unselect email restore... It works fine now... f
Just flashed to cog 3.0 and everything is working!
Slightly different exchange issue
I also recently took the plunge and flashed Cognition 2.3b8 (using the ODIN, one-click-download, master clear, ROM manager method). When setting up Exchange afterwards, I get the following error when trying to connect to the server:
Steup could not finish. This server requires security features your phone does not support.
Same result when trying to use the "Improved Email" app. I just re-flashed back to stock with ODIN and then installed Cognition 3.04, and I got the same error message when trying to connect to the Exchange Server with the stock app.
I know it's not the login credential--if I change them around I get a different error message telling me that I am using the incorrect username/password combination. I have also tried to set up the Exchange account before and after doing the Ti restore.
Has anyone else seen this particular error message with the Cog ROMs? Thanks in advance.
Hello,
There hasn't been a lot of action on this thread recently, but I just fixed my issue and I wanted to post it for people's reference.
Some background. Since the last post, I updated to Cog 3.04 and fixed my Android ID, both in the hopes of fixing the Exchange issue. They did not. At the suggestion of a friend, I tried installing Touchdown, a third party mail app made specifically to work with MS Exchange. It was in fact able to sync with the Exchange server, and I now have my work email, contacts, and calender on my cappy. Some complaints:
- No integration with stock calendar app (as near as I can tell)
- Pay version is $20, which is a little pricey (I'm working with the 30-trial version for now)
Other than that, it seems like a pretty slick app, probably an overall improvement over the stock mail app, but I'll have to play around with it in the coming days to have more of an opinion there. One improvement I noticed immediately: I can move messages between personal folders using Touchdown, which I was not able to do with the stock app. On a side note, Exchange contacts, unlike the calender, integrated just fine with the phone contacts.
In summary, I have no clue why this mail application succeeded in syncing with my company's Exchange server when the stock app could not. However, I wanted to get this out there as an option if anyone else is having similar issues after updating their Captivate to some flavor of 2.2.