Pixel failure - XPERIA X1 Q&A, Help & Troubleshooting

Has anybody experienced so far any sort of pixel failure? My Xperia X1 has developed one recently. Its at the upper edge of the screen approximately in the middle. Its one pixel only that is costantly white. Once it was there and disappeared after a while and now it has reappeared.
My device still has got warranty but Im afraid to send it in because of several reasons:
- Would it be covered? I mean it is only a minor disturbance.
- I dont want my phone being replaced. Apart from this minor flaw my Xperia is perfect, no cracks, no keyboard failure, no nothing.
On the other hand if I dont claim warranty now the device might develop more pixel failures and I will not be able to get it repaired under warranty because it (the warranty) will be expired.
What do you think? Has anyone ever heard of such problems?

Mine has not developed any pixel failures yet. Lucky me. When does your warranty expires? I would call up the service line (in Germany we have an Xperia Center) and ask them if it's covered.
But regarding your fear of a new phone - absolutely reasonable. Those could be in much worse condition than your phone is now. Thus mentioned, when ONE pixel failure is not bothering you, keep the phone (in my humble opinion). This does not make the phone likely to have more pixel failures...I would not see a connection
(...but I'm also not a pro in that area)
Hope I could help ya!

The warranty will expire in November 2010. I think I will wait a bit to see in what condition my phone will be in a few months. The pixel failure is barely visible because it is really at the edge of the screen. I doubt that there are more than 2 - 3 pixels between the defective one and the edge. And like I wrote it disappeared once. Maybe the same will happen again.
I really dont want to risk a replacement because of the extraordinary good condition my phone is in right now. So I would say let's see.
Has anybody a tipp what could be done to support the disappearance of the pixel failure? Relative to pc monitors I heard once a proposition to freeze it for 24 hours? Would this really help?

Great news: The pixel failure disappeared again. So I think I can call it a temporary error. Brings a bit of surprise into the normally boring soft reset. I never know whether the pixel failure will be there after the next softreset or not Or if it will disappear again with the next restart

Sending for warranty might be a bit of a game of dice because I know sometimes they replace it with a refurbished phone. If you have big issues with the screen you're probably better off buying yourself a new screen and installing it.

My current Xperia:
Camera has artifacts when takes pics/vids
Keyboard unresponsive
Mic doesnt work
crack in case
i'd send it back because unless its a problem with the like motherboard they should just replace the screen only

Thats exactly what I thought. Since it is only one pixel that fails then and again Im not willing to take the risk of getting my Xperia which is apart from this minor issue in perfect shape replaced by a refurbished phone. So I plan to wait until the warranty will have expired and then Im going to replace the screen myself. It should be possible to do this since I once worked as a radio/ tv technician. Do you know where I can buy a screen?

Related

Am I completely screwed?

So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
Click to expand...
Click to collapse
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse

Touchscreen in Landscape Mode

Hi all
I am facing a problem for which I could not find sufficient material/ solution. My X1 was working fine and awesome. But one day I noticed that my touchscreen is not working in Landscape mode when I open QWERTY board. Once I close the QWERTY board, the screen will return to the portrait mode and starts responding to the touch. If I am browsing in portrait mode and then select the option for "Landscape" mode without opening QWERTY board, it is still working fine. It only does not work when I slide out the keypad.
One more thing, when I slide out the key pad and close again, my screen alignment also gets disturbed most of the times and I have to align screen. This all happened before upgrade, so we cannot blame upgrade also.
Please help me out as it really feels bad to not to use keypad and screen simultaneously.
Any help will be cordially appreciated.
Regards
Gajendra
HEY!!
I actually experienced the EXACT same problem half a year ago. Definitely it is a hardware problem!! Screen do not respond to the touchscreen only when keyboard is out and that screen alignment is always out afterwards. My alignment was out when that happened and I cannot even press on the start button as it does not respond to the wrong alignment. Because of the screen, my microphone was screwed up as well, people on the other side of the line sometimes will not be able to hear what I am saying during a phone call at all.
I send it in to SE Canada and they fixed 5 different items on my phone within 10 days!!
Items they fixed (for reference):
Conductive Fabric Display
EMI Gasket
Rigid Flex PCB Assy
Conductive Fabric Rigid Flex P
BtB Connector
Do not know what these things are but they fixed my phone and the screen is all good now.
Cheers,
@Eric
Hey Eric
Thanks for your reply. Would you mind telling me the cost that you incurred in the process?
If it is a hardware problem, then there is nothing that I can do. I will also have to go for it.
Please do revert.
Regards
Gajendra
Cost? I assume you got your warranty left, since it hasn't even been 2 years since the X1 launched?
Just restore Stock ROM and Stock SPL and send it in.
@Noon
Hi Noon
Thanks for your response. I have purchased this handset from Singapore and currently I am in Miami. I am not sure if the warranty is international. That is the reason I was asking about the cost. I bought it in Feb'08.
I am not much of a geek and hence did not understand about the restore that you mentioned. Is it something like hard reset to get the factory settings??? I have recently upgraded my phone through SE website.
Thanks for your understanding.
Regards
Gajendra
I had exactly this problem!
The problem is the flex cable, which has worn out, and so short circuits itself when you slide open the phone!
u either, send it in for warranty repair, or repair it yourself, a bit fiddly but if you don't have warranty, your only option.
Its a COMPLETELY HARDWARE problem, no amount of software could fix this
and if you've only ever flashed with Sony Ericsson Update, then there is absolutely no need to restore anything! just send it in for repair
Should be ~$50 USD
@Jonny & Samurai
Thanks buddies!!
I really appreciate your responses.
Regards
Gajendra
when i sent mine in to get fixed it was free! under warrenty!
all i had to pay for was the postage to the nearest SE service centre!
As other have said, I fixed it under warranty so it was free beside the postage that I had to pay. I do believe warranty is international as my x1 is x1i and I get warranty coverage in Canada, which only sells x1a.
But I don't know if its 1 yr or 2 yr warranty?!?! I checked my repair receipt and it says 1 year, so I don't know!!
Anywayz, good luck on the repair!!!
moondoo said:
Hi Noon
Thanks for your response. I have purchased this handset from Singapore and currently I am in Miami. I am not sure if the warranty is international. That is the reason I was asking about the cost. I bought it in Feb'08.
I am not much of a geek and hence did not understand about the restore that you mentioned. Is it something like hard reset to get the factory settings??? I have recently upgraded my phone through SE website.
Thanks for your understanding.
Regards
Gajendra
Click to expand...
Click to collapse
1st of all, sorry, no need to restore anything, i just assumed you had a custom ROM.
2nd; feb'08? uhm, do you mean '09 or did you get your X1 ½ year ahead of us? ;P
You could send it in directly to Sony for only the postage cost.
If you meant feb'09 your 1year standard warranty has probably run out... but there's this rule/law about manufactauring errors ( at least in Sweden) if your ( electronical) device stop working due to production error (which this clearly is, among other usual X1 related problems) within 2 years time, the producer is still responsible to repair/replace your device!
I hope it works out for you, good luck =)

Check if screen is original

Hi,
Last week I bought a new Sony Z3 compact, and I'm having some difficulties with the touchscreen. I'm experiencing some of the sensitivity / bouncing problems I saw in the forum earlier. It's making typing sometimes very difficult.
The build date of the phone (which came with no accessorizes like headphones or something, only a charger, something strange as well) is: week 35 of 2014. Rather old for a new device. I'm wondering if my device is completely new and it's not just a repaired phone with a repaired screen. Is it possible to check whether the screen is original?
The reason I went to the shop was that they're willing to buy my old iPhone which I got temporarily, because my Nexus 5 was broken. I hated the iPhone and they gave me a good deal for the Z3C. But I hope that I bought a new phone and not just a repaired one with a cheap display....
The headset itself doesn't have a single scratch, it looks completely shiney btw
It's possible that they gave you a refurbished device true, but if I'm correct those devices or any sold by any store 'must' be repaired with OEM parts, so it's highly unlikely that they used 'cheap' parts to repair it. You could check to see if the phone is still waterproof by doing the pressure test or putting the in water.
Even phones with OEM parts had the same problem that you described.
If you're not satisfied I'd suggest to go back to the store.
P. S. There is no way to check whether the screen is original or not.
Sent from my D5803
Hi Dsteppa,
Thanks for your quick reply. The pressure test seems fine, so I'm guessing the phone is still water proof. Perhaps an update to Lollipop will fix it. Maybe I'll go to another shop first and compare the two screens before returning my device if Lollipop won't help.

My wife's z3 compact top half of screen touch problem

All
I bought my wife this lovely phone in November last year. Within a week she cracked the back glass. So i bought her a new case for it. In the last month she's managed to crack the front but only the bottom right. Everything has been working but as of a few days ago the top half of the phone is unresponsive to touch. Which basically makes the phone a nightmare to use. I've search the web and one guy had the same problem on you tube but didn't mention a way of fixing it. Any one else had this problem and knows a way to fix it?
Any help would be great.
Cheers
Baker0
You might want to see this thread. If your wife was sure she didn't crack it by dropping it or something else, then you may be able to return her phone to Sony for warranty and get it fixed.
If it was her fault, well, you need to send it to Sony and pay for the damages/repairs, go to a local store (or online if you want) and have someone fix the screen, or order a screen online and fix it yourself if you so wish.
Either way the phone is out of commission until you get it fixed. Go back to the store she bought it from and ask if they can do a warranty repair.
The best indicator on if the phone is viable for warranty is to look at the cracks - if it's one line, it was a manufacturer defect. If it branches out into multiple cracks (known as a spider web crack') you most likely wont get warranty repairs for it.
There's nothing you can really do otherwise. I had this same issue on my Xperia Z, it was either pay 250$ for a repair or buy a new one... I just bought the Z3C to upgrade.
There's no magical application that will fix your screen's responsiveness since it sounds like she damaged the touchscreen.

My touch screen stopped responding. Will replacement help?

Hi all. I have a Z3 Compact. It's 2 years and it's running stock firmware, no root, no flash.
Currently, the whole screen is not responding to any touches. My question is, will replacing the whole screen fix this problem?
I am using another phone now, but thought it'd be good to have this fixed and keep as a spare.
Mine stopped responding to touch, and a replacement screen fixed that. Replacing the screen however means it won't be water-proof anymore for sure, so beware of that.
Hey, thanks.
Yeah, I have a Galaxy S7 for that waterproof thing. Besides, the flap covering the Micro USB port is broken. So I have been cautious about it anyway.
Thanks for confirming. I'll send it for repair.
Swapped out the display of my girlfriends z3 Compact and now she's able to swipe down the notification bar again. Repair process is difficult... I paid about 38,5€ for the screen with new glues.
Well, I tried going to a shop to get it repaired.
Apparently, there are different types of LCD panels? They have an incompatible one, so they're unable to repair mine.
Too bad for me. Anyway, I have my Galaxy S7 for my daily driver, and a OnePlus 3 for travelling. So I'm not in a hurry to get it repaired. And I get to save some money. That's always a good thing.

Categories

Resources