okay guys i had a nexus one then it was lost so i got another from asurion and works fine but is it just me but when im talking the sensor reads fine and place the screen on black mode then again when i make a call and hold the phone by my shoulder to my ear i see it turns on the screen is it because of the pressure pushing towards the screen or something please can somoen tell me whether its a phone issue or everyone else is having this problem??? also my phone is rooted and unlock will they be able to exchange it or something even if its rooted???? please help anyone!!!!!
anyone???............
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Hey guys,sorry for bringing this up.
Whenever i dial,screen goes black and doesn't come back on.
If i place it flat on a table,then it gets lit but as soon as i rotate the device it goes black again.
My HD7 recently started having this problems...
It started happening after i replaced the micro sd inside with a bigger one.
So my concern is that somehow it moved or got dust when i removed the back plastic cover? Where is it placed anyway?
I tried hard resetting 2 times but nothing works. It would be cool if there was a registry or app to take control of it. Can somebody help?
PS. i cannot send it back because i live in Albania (no official htc shops either around here)
Thanks!
Hello,
The proximity sensor is located on the top left of the device, you can see it when viewed under a bright light. Have you applied any screen protectors which can interfere with them? Replacing the sd card should not have any effect on the proximity sensor. When you rotate the device when the call is placed, the screen should go black by default cause of the sensor
@rhn thank you for your reply.
My phone does not have any screen protector or cover of any kind. Also,if i rotate it while in call it still remains black. As soon as i press the call button,screen goes black and wont come back until the call is ended by the person on the other side.
Really really annoying... Oh sometimes it even flashes after the call has ended...
Sounds like a hardware fault ...have you tried updating your rom?You can find a compatible rom in the rom development subforum..
Yep,tried that too. Just updated today and still the same issue.
It also happened after i changed the micro sd,so maybe something has moved in there. There's no other way than try to open the device and check it out,i guess :/
If you can think of something else,let me know
Warranty
Warranty replacement worked for me.
http://forum.xda-developers.com/showthread.php?t=864311
Thanks bofett, i cannot get a replacement. Warranty for this phone was for 5 days!!! (stupid i know....i totally regret picking it up) So that means i'm screwed...
Thank god i still have my great HD2 so i can start opening this phone without fear
I just bought a Galaxy S from ebay and am facing this problem. Everything works fine on the phone and it doesnt look like there is any water damage. When I try to make a call the screen goes completely blank. I cannot disconnect the phone or do anything since the screen is blank. The only thing that I can do is remove the battery and install it again. Based on my research it seems like its a proximity sensor. I even went ahead downloaded Z-deviceTest and all hardware seems fine. I also upgraded to the official 2.3.3 from Samsung so I dont have a custom ROM, no root nothing! What can it be? Should I ask the seller for a refund or there are any tweaks for it. Any help is appreciated.
mitrals said:
I just bought a Galaxy S from ebay and am facing this problem. Everything works fine on the phone and it doesnt look like there is any water damage. When I try to make a call the screen goes completely blank. I cannot disconnect the phone or do anything since the screen is blank. The only thing that I can do is remove the battery and install it again. Based on my research it seems like its a proximity sensor. I even went ahead downloaded Z-deviceTest and all hardware seems fine. I also upgraded to the official 2.3.3 from Samsung so I dont have a custom ROM, no root nothing! What can it be? Should I ask the seller for a refund or there are any tweaks for it. Any help is appreciated.
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I'm not an expert, but seems related to a faulty proximity sensor indeed...
Sent from my GT-I9000 using XDA App
I am pretty positive that it is the proximity sensor as when I insert the headset calls can be made without the screen going blank. I dont have a screen protector and I tried to put some compressed air to see if that changes anything.
When making a call and the screen goes blank can you cover the proximity sensor for a while and see if its turning on the display? I kinda have the same issue sometimes and covering the sensor would normally do the job.
Sent from my SGS using XDA Premium
Same problem here, seems that plugging headset does the job. It is kind of lose or lose situation, even turning off (any idea how?) proximity sensor would not help as screen would be touched by ear Any other solution anyone? Or some kind of calibration? Check? Most applications from marked I have checked are crashing or showing 5cm from sensor regardless.
About a couple weeks ago I cracked the digitizer(touch screen) on my Lg Thrill and replaced it. Before doing this everything was fine with the phone...I upgraded to GB and it is also rooted but like I said everything was working just fine until I replaced the digitizer. Now every time I make or receive a phone call the phone goes black like it was close to my ear. This only happen if I answer the call and if I make a call it happens right away.The phone is still on and the calls go through but the phone goes black and is useless and I can't even hang it up until the other person hangs up. Not even pressing the power button on the top helps. I have checked and nothing is blocking the sensor on the front of the phone and the new digitizer I got from ebay but again it is a perfect fit and nothing is blocking the sensors...Any Ideas or suggestions? anything would be a great help thank you!
ZombieWarez said:
About a couple weeks ago I cracked the digitizer(touch screen) on my Lg Thrill and replaced it. Before doing this everything was fine with the phone...I upgraded to GB and it is also rooted but like I said everything was working just fine until I replaced the digitizer. Now every time I make or receive a phone call the phone goes black like it was close to my ear. This only happen if I answer the call and if I make a call it happens right away.The phone is still on and the calls go through but the phone goes black and is useless and I can't even hang it up until the other person hangs up. Not even pressing the power button on the top helps. I have checked and nothing is blocking the sensor on the front of the phone and the new digitizer I got from ebay but again it is a perfect fit and nothing is blocking the sensors...Any Ideas or suggestions? anything would be a great help thank you!
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The sensor that the phone uses in order to register face proximity is just to the left of the forward facing camera. Ensure this is connected nice and solid (reseat the wire if necessary) and make sure there is no dust in it as this will likely cause it to behave as it has. Simply replacing the screen won't do this, but improper cleaning before replacing the screen could. You may have to tear the phone down again just to reseat the screen itself.
ZombieWarez said:
About a couple weeks ago I cracked the digitizer(touch screen) on my Lg Thrill and replaced it. Before doing this everything was fine with the phone...I upgraded to GB and it is also rooted but like I said everything was working just fine until I replaced the digitizer. Now every time I make or receive a phone call the phone goes black like it was close to my ear. This only happen if I answer the call and if I make a call it happens right away.The phone is still on and the calls go through but the phone goes black and is useless and I can't even hang it up until the other person hangs up. Not even pressing the power button on the top helps. I have checked and nothing is blocking the sensor on the front of the phone and the new digitizer I got from ebay but again it is a perfect fit and nothing is blocking the sensors...Any Ideas or suggestions? anything would be a great help thank you!
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hmm i had the same issue BUT mine would do it when i cracked the digitizer, which is weird.. replacing my digitizer fixed the issue or it just cleared up itself, try resetting the phone.. Or like zombie said, Tear it down and clean the connectors and sensors
Cynagen said:
The sensor that the phone uses in order to register face proximity is just to the left of the forward facing camera. Ensure this is connected nice and solid (reseat the wire if necessary) and make sure there is no dust in it as this will likely cause it to behave as it has. Simply replacing the screen won't do this, but improper cleaning before replacing the screen could. You may have to tear the phone down again just to reseat the screen itself.
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I have taken the phone completely apart and used a can of compressed air to clean it I double checked the sensor connector and made sure there was no dirt or dust in or around the connections. I put the phone back together and made a test call...still doing the same thing
But I did notice that when I made a second test in a dark room the phone did not go black and when I moved the phone close to a light the phone went black....needless to say I am so confused now more then ever. I did a third test and the same thing happened. So any other ideas as to what may be going on??? Seems like the sensor is working no? just in reverse??? Maybe the tint in the new digitizer is too dark? but this still makes no sense as to why the phone goes black when it gets exposed to light. Anyway any other help would be great right about now THANK YOU!
I bought an HTC Desire C on Cricket the other day and the touch screen didn't work in the middle of the phone. I went to exchange it and the new phone has been working flawlessly until I noticed something VERY annoying. When I press the power button or let the screen timeout, the blacklight flickers on for about half a second or so, and then goes off again. My girlfriend got the same phone and hers did not do the same thing. I don't know if it is a hardware or software issue but it annoys me so much. If anyone knows of a fix, it would be greatly appreciated.
acharlest said:
I bought an HTC Desire C on Cricket the other day and the touch screen didn't work in the middle of the phone. I went to exchange it and the new phone has been working flawlessly until I noticed something VERY annoying. When I press the power button or let the screen timeout, the blacklight flickers on for about half a second or so, and then goes off again. My girlfriend got the same phone and hers did not do the same thing. I don't know if it is a hardware or software issue but it annoys me so much. If anyone knows of a fix, it would be greatly appreciated.
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hardware issue i guess
it is indeed a hardware issue my tablet does the same i think its a faulty connection in the screen or something defantally annoying
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
Kaetae said:
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
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No one face this problem?
Kaetae said:
No one face this problem?
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I use my HTC One for calling most of the time and for more than a month now I haven't encountered this situation as of yet. Maybe try reflashing the ROM instead of doing a wipe. There are a couple of RUUs in this forum you can download if you're not rooted/unlocked.
I am having the same problem, anyone got any solutions??
jag233 said:
I am having the same problem, anyone got any solutions??
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Can this be produced reliably? If it can, go to your dealer and show it to them
htc one airplane mode
Kaetae said:
Hi i'm just brought HTC one m7 2 weeks ago but completely using it just for a week, here is my problem. While during a call both calling and receiving a call my phone will turn on airplane mode and drop the call, and sometime the phone just drop the call. I already Hard reset my cell. but still facing the same problem. what should i do right now? its so annoying... :crying: thanks in advance
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Hi guys - I too had this problem and even replaced my first handset to find i was still having the problem. The answer is annoyingly simple and that is you are all no doubt using your phone in your left hand (as I do) and the sensor which deacrivates the screen is in the top left of the front of the phone.. no problem when using ur right hand to call as the sensor is flat to your ear but in the other, if the phone is not totally planted.. the sensor sometimes hangs in the open or is away from your head far enough to activate the screen and you are accessing the drop down menu with your ear! Design flaw in my opinion but there are 2 things you can do 1) the sound comes out of the entire length of the speaker so get used to putting your ear as close to the sensor as poss 2) once dialled or answered call, hit the screen lock button manually to deactivate the screen for the duration of the call. Hope this helps.
Pelbee said:
Hi guys - I too had this problem and even replaced my first handset to find i was still having the problem. The answer is annoyingly simple and that is you are all no doubt using your phone in your left hand (as I do) and the sensor which deacrivates the screen is in the top left of the front of the phone.. no problem when using ur right hand to call as the sensor is flat to your ear but in the other, if the phone is not totally planted.. the sensor sometimes hangs in the open or is away from your head far enough to activate the screen and you are accessing the drop down menu with your ear! Design flaw in my opinion but there are 2 things you can do 1) the sound comes out of the entire length of the speaker so get used to putting your ear as close to the sensor as poss 2) once dialled or answered call, hit the screen lock button manually to deactivate the screen for the duration of the call. Hope this helps.
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I can confirm this. I also use my left hand / left ear for calls and my calls often die in the middle of the call because my ear has enabled Airplane mode. Sometime it happens during important calls and is absolutely infuriating and stressful. What's more, often people try to call you back but can't because it takes about 10 seconds for the phone to turn wireless back on and register with the network.
This is really poor form and rather an embarrassing oversight for HTC. I have just switched from a Samsung Galaxy S4 and this is my first HTC and even though its clearly a great phone - failing on actual phone part of a smartphone is inexcusable. If anyone comes up with a solution in the meantime, please post it here. Thanks
Turn the screen off manually when it's too dark for the proximity sensor to measure proximity.