[Q] Why do my SMS messages get stuck? - XPERIA X1 Q&A, Help & Troubleshooting

Whenever I send an SMS it is as if I can only send 1 per day. Let me explain, I can send an SMS fine but when I get a reply back then my response to it just sits in the outbox.
I exit the SMS program and then I cannot open it again (the option does not respond, as if it has hung, system works otherwise though) so I have to power off the phone, remove battery, remove SIM and then power it on with no SIM. I can then access the SMS program.
If I then delete the SMS from the Outbox and Deleted Items and Sent Items then sometimes (and only sometimes) the notification that the SMS has been sent will magically pop up. If that does not work then I power on the phone with a SIM and sometimes opening and closing the SMS program magically sends it, sometimes sending an SMS to myself fixes it and other times it just does not work at all and is very infuriating.
I am using the stock ROM and WM 6.1 with no additional programs installed.
What can I do to fix this and be able to send SMS messages normally? I even took my SIM out and put it in my old SE phone and I can SMS without any problems, only on the X1
Thanks.
ianwuk

That sounds strange indeed. Has it always been this way or did this error appear lately? If it appeared just lately I would try a hard reset. But if the problem has always been there I would try another sim card (demand a replacement from your service provider). How old ist your sim card? Old sim cards can cause several strange problems when used in current phones. It's easily possible that the card works with your old phone but causes troubles in combination with your X1.

The funny thing is that I took it to the Sony shop (I live in Thailand) and they tried a different SIM from a different network and it worked without any problems. They then put my SIM back in and it worked also.
My question is why does my SIM card not work well with the X1? I have always had this SMS problem since I got the phone (used).
Thanks for replying.
ianwuk

Something like that was happened to me too when I'm still using the stock ROM. Some people said that it is the problem with threaded view in WM6.1. But it ould be because of too many messages in my inbox or outbox. Since I'd like archive my messages, I backed up the message to new ROM and this problem never ever happpened again.

I recommend the following steps to narrow down the reason for this problem.
1. Perform a hard reset (or even reflash the stock rom)
2. Try using the phone on factory defaults (do not restore anything from a backup) for several days
3. If you still experience the problems try deactivating the threaded view for sms
4. Still not solved > order a new sim card
5. Received a new sim to no avail > might be a hardware defect
A few words concerning sim cards. Believe me, they can cause strange problems. There are people that used to have bad signal reception. After they ordered a new sim the problems were gone. Or cases where people could not get a working data connection > new sim solved it.
By the way, you told it in your post too:
"The funny thing is that I took it to the Sony shop (I live in Thailand) and they tried a different SIM from a different network and it worked without any problems. They then put my SIM back in and it worked also."
It seems that your sim card blocks the sms sending process from time to time. So to keep this post short, no matter to what result the above mentioned steps lead I would go for a new sim anyway.

I do indeed use threaded conversations. Stupid question, but how do I turn threaded conversation mode off? This is the first thing I want to try.
Thanks.
ianwuk

I have never tried this before. To look for how to do all of them. Googlefirst.
use registry editor, add
HKEY_CURRENT_USER\Software\Microsoft\Inbox\Setting s\OEM\SMSInboxThreadingDisabled
binaryvalue set to 1.
Click to expand...
Click to collapse

Hmmmm, I was hoping it would be easier than that.
Thanks anyway.
ianwuk

To disable threaded view use SK Tools, Advanced Config or Xperia Tweak. The later two are freeware and downloadable here at XDA.

Related

Problems with SMS - anyone else face this issue?

Hi there
I've been having issues with SMS on WM6 - the OS issue is the only common thread between the two devices I have had trouble on.
It all started after I upgraded my JASJAM to WM6 using some of the cooked roms on this forum. Short Messaging would work for a while, and suddenly go on the blink with all messages you try to send remaining in the Outbox. You also dont RECEIVE SMSs. WHen I checked with the operator, they confirmed that messages are being recorded as 'delivered' on their system.
Funnily, I would start receiving SMSs every time I changed a ROM (and I tried out different WM6 ROMs for Tytn) before it went on the blink again. The problem also occurred across multiple networks when I roamed, so it wasnt network-specific.
The issue was not brought up at the Forum as I was planning to upgrade to Tytn II as soon as it came out. And so I did (upgrade, I mean) last week when the device was released in Dubai.
Surprise, surprise - I still have the SMS issue. I was able to send & receive SMSs for a while, and it went on the blink again after I received 2 or 3 replies.
I'm now convinced that this has something to do with the receipt of Short Messages, but would like to check if any of you have had the same issue.
For the record, I have tried the following to try and solve the issue:
1. Soft reset.
2. Deleting the Inbox folders on my storage card.
3. Turning Push Mail off (I assumed it has something to do with the two messaging streams being on all the time).
4. Clearing all SMS folders of their contents.
5. Turning "Delivery Notification" and "Use Unicode Messaging" options ON and OFF, together and separately.
6. Turning my SMS signature on and off.
In short - I've done everything short of a hard reset. I know the damn thing will work for a while if I hard-reset, but I cannot bring myself to redo all the customizations I have carried out on the new device, particularly the GPS software installation.
HELP!
Just a thought - did you try replacing the SIM card you are using?
dnts said:
Just a thought - did you try replacing the SIM card you are using?
Click to expand...
Click to collapse
Its not network or SIM card specific - I have had the same problem with about 6 different SIMs (I travel a lot).
BUZZ!!!
Any ideas, guys?
Are we really talking about a jasjam?
That's not a TyTN II / Kaiser, is it?
rvdgeer said:
Are we really talking about a jasjam?
That's not a TyTN II / Kaiser, is it?
Click to expand...
Click to collapse
We're talking about the Tytn II / Kaiser / P4550.
I mentioned JASJAM because I had the same issue when I upgraded to WM6 on my Jasjam.
i'm not being able to send sms with the default program... looking for an alternative to try
edit: installed sms threader for wm6.... that seemed to help, i was able to receive text from skype and from myself... of course the text i was originally trying to send still won't go...
I was finally able to send the sms to the contact I could not connect to before. instead of texting from inside of "messaging" and adding a contact as a recipient, I selected the "send text message" option in the contacts area. oh, the reason I think the sms threader helped pertains to the test sms I sent through skype being received directly afterward. there was a twenty minute gap between send and receive.... it could all just be coincidence.... and works when it feels like....
Figured out the issue - since the problem occurred on my Hermes after I upgraded to WM6 and continued on my TytnII I assumed it had to do with some of my add-on software not being WM6 compatible.
True enough it was a vcard application I have been using for about 3 years now across multiple PPC Phone devices that was causing the issue. Removed the software, reset and my problems have disappeared.
Now I need a stable, light vcard application that I can trigger from contacts. Suggestions, anyone?
well, i think the format i have the number i'm trying to text to is saved incorrectly.... what format works for people country to country?
i'm trying to reply to a norwegian text, and it never goes through. i know can receive them no problem... there is no issue for sending or receiving texts within US... did not have this problem under WM5...

Unlocked Tilt cannot send SMS

Greetings,
I purchased an unlocked 8925/Tilt over the weekend and had great success using it immediately on the TMobile network. This morning I noticed my SMS messages would not send. I could receive messages, but got the dreaded "Your text message cannot be sent." dialog.
I've checked the SMS Service Center number (via Settings / Phone / Services / Get Settings) and from what I can find via google it appears to be right.
I last used the SMS yesterday about 7 PM and it was fine. This morning at 7 am it gave me this message and has continued for the last 4 hours.
Anyone have any thoughts??
Thanks!
UPDATE: As it turns out the phone WILL send the SMS messages, but only when I have connected to a voice call.
Did you try a soft reset?
SMS not sending
Thanks for the reply.
I should have stated... I have performed a soft reset as well as a hard reset. I have verified the SMS Service Center number is correct as well.
Anyone else ever run into this?
Here's a stupid question, sorry if it offends: Have you tried multiple recipient numbers, i.e. perhaps the one that is failing is due to the number you're sending to, not your device?
cannot send SMS
Not a stupid question. I've tried numbers on different carriers with no luck.
I've called TMobile, and they want to me to try my Sim in another phone which I will have to try later this evening.
Just thought it was strange that it worked fine, I went to bed, and it quit working. Perhaps the Sim card went bad. I've had it a long time.
Tilt cannot send SMS away from home area
After days of testing, hard resetting and scanning this board I appear to have come up with the solution.
I installed "Advanced Config", adding a button to the Comm Manager for 3G and disabling 3G. Not an issue for me as 3G isn't available on TMobile in my area.
If I continue to have trouble I will try replacing the phonesettings.dll and changing the phone band as mentioned in this thread.
Thanks to help from this thread:
http://forum.xda-developers.com/showthread.php?t=379846
HELPPPP
I've been having a similar issue for the past 4 days. I'm using dutty's 6.1 rom. I used to be able to send/receive sms and mms messages. One day, mms messages wouldn't work anymore so I did the auto connection setup in the settings panel and it corrected the mms problem. However, sms messages can't be sent out anymore. I always get the message "Your text cannot be sent." I can receive sms messages but cannot send them out. I've tried searching the forums and it seems like others are in the same boat. There is a thread stating that I should turn off 3g in my comm manager, but it is already disabled. I've tried sending the text message with 3g on and off. It doesn't work no matter what. I've also trying to setting the band of the phone for gsm 1800 like another thread had instructed, but that doesn't work either. It isn't a sim card problem because I can put it into another phone and send and receive them just fine.
Some one help me, please!
anyone have ideas?
figured it out. changed the setting back to gsm mode. i must've changed it to gprs somehow.

Your text message cannot be sent.

I have an unlocked At&T tilt and my service t-mobile. Lately my text messages have not been able to send. I can recieve text but i cannot reply. I'm thinkin its cuz i dropped my phone before but maybe thats not the case..Does anybody know what the problem is? I have full reception nd everything also when i try to send text. Thanks
Do you have the funds to send it?
Yeah i have unlimited texting. ive had the phone for like 3 months now. nd im just now experiencing this problem
This might be a longshot, but...
Do you happen to know if the people you are having problems with "Replying" to are using a Samsung phone?
I have three contacts in my list and am unable to reply to them. They are all using Samsung phones. Instead I have to create a new message each time I reply to them, which is quite cumbersome as I normaly turn of my phone right after sending, so I'd first read the "Your message could not be sent" notification a day or so later
I've tried replying to them with dumbphones aswell with the same problem, so I don't think it's WM specific though
I have no idea...everytime my message doesnt send, it says "error sychronizing". i dont know what that means but i know it has somethin to do with the active sync
Error sync?
Uhmm... are you sure your not using Outlook or something else? Might be you just selected wrong... But here are the tipical reasons why a mobile cannot send a text message:
-Lack of funds
-Config error (wrong message service center number, but normally config is auto)
-Lack of network connectivity
-Other phone disable, unavailable, disconnected
-Provider error
my phones done that a few times I just wait a few mn then try again and it usually works but on the otherhand trying to send and recive pics has always been a pain for me.
I dont know...i still have this problem. Sometimes it sends, but most of the time it doesnt. it pisses me off. everytime it doesnt send, it always says "error synchronizing". Maybe its cuz i have an unlocked phone?
That my be it. Because you know, you're the only one with an unlocked phone.
Seriously Have you tried a Hard Reset. Back up you stuff first.
You may try another ROM just to see if that ROM has a bug.
Same problem
hi i been having the same problem
steps i tried:
turn phone off and on
soft and hard reset
flashing new roms
inserting a different sim card. and they have no problem texting
take out all sd cards battery and turn phone off and on
and i am still unable to text it works sometimes and sometimes it doesn't. full reception and everything i can receive text from everyone but i cant reply to none. girlfriend has a samsung blackjack but we never had a problem texting eachother before and friends with iphones various phones but i still cannot send a text!EVERYTHING ON THE PHONE IS FINE EXCEPT TEXT!!!!
weird, Im having the same problem. Sometimes It says error sending message try again. When I touch the try again it sends again sometimes it doesnt send and sometimes it does send but they person recieves the message like 4 times. Its annoying..it recently started to do this. About 2 weeks ago roughly. I dont really remember. Im thinking about switching radios but I dont know which one to use. Im in Houston any suggestions?
Faced that before too
Either
you don't have good signal
Or
the contact name contains <> brackets as shown or other symbols in his/her name
You can try sending to a number 1st without opening the contacts
If it works, you have no settings problem and try changing the contacts name displayed
if not
try hard resetting
Good luck
EDIT: the above is for cannot be sent msg
jdmxjoe said:
weird, Im having the same problem. Sometimes It says error sending message try again. When I touch the try again it sends again sometimes it doesnt send and sometimes it does send but they person recieves the message like 4 times. Its annoying..it recently started to do this. About 2 weeks ago roughly. I dont really remember. Im thinking about switching radios but I dont know which one to use. Im in Houston any suggestions?
Click to expand...
Click to collapse
I get this message every once in a great while on a stock Tilt. It's frustrating when I've typed in a really long message! Only once have I noticed that I lost my connection/signal.
This problem is almost as annoying as the fact that I can sit perfectly still in my living room, and go from full signal to one bar a dozen times during a conversation.
same thing is happening with me. the last couple days i would get peoples text messages late, and then today it started, where i couldnt sent text messages, and i would get that "cant send text" message.
and ive upgraded to a new rom, then it started to happen, i dunno if its the rom, my phone, or maybe my sim card.
I started having this issue 2 days ago and its driving me nuts. everything else works but I can't seem to send any text messages out. I can get messages from anyone but sending it out... I keep getting"your text message cannot be sent"
I too have flashed 3 different roms, radios, tried other sims all to no avail..
any other suggestions?
I'm having the same problem, anyone have a fix?
MBro87 said:
I'm having the same problem, anyone have a fix?
Click to expand...
Click to collapse
I was able to fix mine by turning off 3g. I have an unlocked Tilt on tmobile. Some how 3g in the comm manager got turned on and that was causing my issue. Not sure how it got turned on since I didn't have a 3g button but with Advanced Config I added 3g button turned 3g off and now all my text's work just as they use to.
rsfaze said:
I was able to fix mine by turning off 3g. I have an unlocked Tilt on tmobile. Some how 3g in the comm manager got turned on and that was causing my issue. Not sure how it got turned on since I didn't have a 3g button but with Advanced Config I added 3g button turned 3g off and now all my text's work just as they use to.
Click to expand...
Click to collapse
I have a Tilt unlocked for Tmobile as well and am still having this problem since Friday. How exactly do you add the 3G button to the comm manager? Is there any other way to turn off the 3G setting? Thanks in advance.
MBro87 said:
I have a Tilt unlocked for Tmobile as well and am still having this problem since Friday. How exactly do you add the 3G button to the comm manager? Is there any other way to turn off the 3G setting? Thanks in advance.
Click to expand...
Click to collapse
Disabling 3G worked for me too. I turned it off using Comm Manager and text messages started to work fine!
For those of you who may not have the same version of Comm Manager, here is the registry key that apparently controls this:
HKEY_LOCAL_MACHINE\Software\OEM\UMTS\OpMode
This is a dword value. Set it to 1 to disable 3G, and to 0 to reenable it.
Remember, that you will need to power cycle the phone after changing this value.
EDIT: It looks like T-Mobile is doing some testing (confirmed for Seattle area) in anticipation of launching 3G network some time in the future. I'm pretty sure that these are related. Looks like all phones that support 3G are having issues with sending text messages.
Eh I had a weird error once. This error happened while I was sending a message and the other person was sending me a message. So what happened, I sent it again after I received the other message. But it stayed in my outbox, so it kept on sending the same message to her every couple minutes lol. I had to like delete the whole messaging inbox to make it stop.

Problem Receiving SMS

Hi, I've been having a problem with my HTC Kaiser SMS service
It receives SMS normaly, but sometimes it just doesn't receive the messages. It looks like random... sometimes it receives de message normally, but sometimes it turns on just like it's going to receive soemething, but nothing comes. I've done a test with my operator site sending me messages and most of them are received, but some of the messages simply doesn't come.
My girlfriend told me that she gets the confirmation of my receiving all of the messages she send mt, but some of her messages are not received by me.
is there any solution
I use the original HTC ROM with windows mobile 6.1 (ROM ver: 3.29.707.0 WWE; radio: 1.65.16.25 ROM DATE 05/07/08)
can someone help me
I've tried to hard reset my phone and reinstall everything manually and sync my agenda and contacts from my computer database.
I have the exact same problem!! It doesnt happen very often, but happens once in a while. I am using Anryl's WM 6.5 21725 Final Release, Radio 1.71.09.01 eMO, and is a Swedish TyTn II. I am also using JGui's SMS Reports Eraser. Anybody got a solution for this???
I also have the same problem! Anyone with a solution?
intersting
I thought I was the only one to have this strange and inexplicable problems in my device... does anybody has a solution for it? thanks
Its really frustrating!! No one has a solution???? maybe flashing a new ROM would help???? but i don't want to flash unless i know it will work for sure, coz i got all my settings and softwares customized to my liking. I tried changing the radio, but it doesn't help.
Guess what people?!, It's been a week since I had to Hard Reset my TyTn II and apparently my problem is solved! I have received all sms and mms so far! Maybe you could try to HR and see what happens...
Okay, will try. Thanks Arrgntmnc
SMS is not a reliable service. That's fact.
Even on Symbian or some other dumb phone. You can get a 'false' delivery (some operators although not all, do that, once they sent out, their Service Center will give back the delivered, without waiting for actual handset delivery)
I guess I did it!
Hi, I tried to hard reset my kaiser... nothing
I installed the Phoenix III ROM... nothing
I installed the original HTC ROM... it worked!!!
I've been on my second week testing. I'm doing this. When the sms problem begin Icould see my cell phone ligts up as if it was going to receive something, but nothing happened. Then I turned off the auto turn off in battery settings and I always turn it of after using it... So, if someone try to send me a SMS and the phone light up, I will know. 'Till now I haven't spoted my screen on. I'll test it for 4 more weeks and if it works I will post to you
actually, jsut goto you SD card and there will be a folder called inboxXXXXXX... if you ahve that problem.. just delete that folder.. it fixes your problem.... Try to manually open the SMS messages.. does it jsutn ot load? then that is definatley your problem.. this problem effects most all WM devices...
Teej53214 said:
actually, jsut goto you SD card and there will be a folder called inboxXXXXXX...
Click to expand...
Click to collapse
Where exactly is this folder supposed to be??? I couldnt find anything on my SD card.

1 unread SMS?

A few days ago I was deleting msg's and think I deleted one as it came in without reading it (might have been an MMS), anyway since then I have got 1 unread msg showing even though there are none.
I have tried the reset counter from the thread below and indeed that does reset the counter to zero but then when I receive a new msg the counter displays 2 and then is back to reporting the 1 extra msg.
Any ideas?
http://forum.xda-developers.com/showthread.php?t=381588
Maybe it's a voicemail mesage.
No it can't be a voicemail as there is a diff counter for them.
Perhaps you are in a weak signal area. Sometimes this happens. Something to do with a delay between towers or something. Also try ringing your provider. Maybe it's a fault their end.
Have you swap your sim in an other phone? (had the same issue after a swap)
Do you see your message in sms folder (in 'deleted items' for example)?
if it's the case, click on this message and choose 'Move...' and put it in 'Inbox'...it did the trick for me...
stuntdouble - I have checked with provider and they say it's not there end.
arnoo - I don't have another phone to try at the moment but it defo shows up as being in the inbox even though there are no unread messages in there.
happened to me once, tried searching the whole registry for possible removing it similar to what you did. I think that entry is reading from somewhere.
Gave it up, I simply backup my PIM and wipe them clean by HR.
(I did the same, deleting something too fast when it's still in transit I guess).
Happens to me too.
It screws up my Garmin Mobile XT when it happens too. I have to reformat.
search for UnreadCountv1.0
I've used this for my Tilt2 and seen posts that it works for the Kaiser.
Just run the exe on your device and soft reset.

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