[Q] Why can't I never check for updates? - Captivate Q&A, Help & Troubleshooting

I have never been able to check for AT&T updates. Every time I try it, it gives me a message "Error communicating to the server". Is this happening to everyone else as well? And after that I can't check for the updates again for 24 hours....

Occasionally checking for firmware updates isn't going to do much. What I mean is, if there's going to be an update available after you check, then you'll probably hear about it before hand. Considering you can only check once every 24 hours, I'd say it's better just to be patient until you read about or hear one is ready to download.
As far as your connection error you're receiving, it seems to be nothing more than a connection failure. A lot of people are trying to download the new firmware update right now, you probably just have bad luck when you check. I wouldn't worry about it. You'll eventually get it.

hobbbbit said:
I have never been able to check for AT&T updates. Every time I try it, it gives me a message "Error communicating to the server". Is this happening to everyone else as well? And after that I can't check for the updates again for 24 hours....
Click to expand...
Click to collapse
I'm having the same problem. I keep setting the date forward and I keep getting the same error.

cant never is a double negative, which translates to can not, not check for updates. lol sry dude just bored and had to say something..

a.n said:
As far as your connection error you're receiving, it seems to be nothing more than a connection failure. A lot of people are trying to download the new firmware update right now, you probably just have bad luck when you check. I wouldn't worry about it. You'll eventually get it.
Click to expand...
Click to collapse
Well I checked for updates just as I bought the phone, I also checked randomly couple of time after that, and I checked multiple times today, by switching the date forward, and not a single time did this work for me. I get connection error every single time. So it seems a bit more then just a lot of people checking...

I wonder if AT&T has to enable your phone to update?

hobbbbit said:
Well I checked for updates just as I bought the phone, I also checked randomly couple of time after that, and I checked multiple times today, by switching the date forward, and not a single time did this work for me. I get connection error every single time. So it seems a bit more then just a lot of people checking...
Click to expand...
Click to collapse
Well, if you think your phone is physically messed up, then best thing to do is call Samsung about it. It may seem that way, but I'm sure there's a simple explanation for it. I definitely could be wrong. At any rate, I hope you get things working.

hobbbbit said:
I have never been able to check for AT&T updates. Every time I try it, it gives me a message "Error communicating to the server". Is this happening to everyone else as well? And after that I can't check for the updates again for 24 hours....
Click to expand...
Click to collapse
You didn't mention your physical location. If you are/have been trying to check for updates while outside of the U.S. you're outta luck, at least for OTA. I don't know what exactly a user would see in that case but the message you see can't be that far off.

Related

DataBase Update Check

A few days ago I started getting this message on my diamond that says:
DataBase Update Check
It may cost you data connection fee to check if new database update for Connection Setup. Would you like to proceed?
How do I get rid of this message?
Updating?...
Not sure if this is the same thing but have you tried:
Start/settings/connections/connection setup/menu - then untick "Enable Auto Configuration"
Again, no idea but it was just a thought.
Driskol said:
Updating?...
Click to expand...
Click to collapse
Yeah, forgot to mention.
It has 2 options; Yes and No.
I choose yes, and it comes back again in 3-4 minutes.
WMguy said:
Not sure if this is the same thing but have you tried:
Start/settings/connections/connection setup/menu - then untick "Enable Auto Configuration"
Again, no idea but it was just a thought.
Click to expand...
Click to collapse
Just tried this to no avail
I have been getting the same thing for the last 3 days, since coming back from holiday abroad, and it's very annoying, I never got that before, I thought it had something to do with the fact that i'd been roaming, but i see that other people are starting to get it at about the same time, could it be a network thing?
I've got the same issue since a couple of days... it's really annoying!
Is there a solution yet?
Same Issue with automatic update
I also got this issue since a couple of days! I have already stated it here but also still no answer yet.
http://forum.xda-developers.com/showthread.php?t=402091
Any support is highly appreciated!
I had this like 12 times while driving for 2hrs and using tomtom, the message would pop up over tomtom and take several presses to get it to disappear then often dumping me back to the HTC start page forcing me to faff with menus while driving to get tomtom back up, by the end of the trip i was nearly ready to throw the phone under the next lorry that passed me on the motorway
Really pi**ed off with this one
Hi,
I have same problem and it started when I proceed connection setup application. Now when I update weather or make a phone call that same note apears database update check.....
I did try soft reset also no help.. Any solved this problem?
Same here, pops up over my TomTom while driving - really annoying!
It happens every time I make a call.
Isn't there any one who knows how to get rid off this message?
Seems like this message pops up each time you try to connect to EDGE. So anytime the weather updates this message pops up. Very annoying!
Same problem here for at least one month already...
I performed a hard reset of my phone, it seemed to be ok, but since i installed Windows Live application, and set Hotmail to check emails once an hour, it has reappeared. Really annoying thing. Looks like everyone has been affected by it and it has only been happening for a few weeks. Something must have happened to trigger it on everyone's phones. We need to get to the core of it. I have been through all my Connections Settings trying to find a way to turn it off, but couldn't find anything yet. It would be great to get rid of this annoyance.
What ROM do you have? I have DUttys 3.1....
i get this on dutty 3.3. think its only started popping up recently. im on o2 in uk
I'm on Dutty's 3.5 (I think). Will revert back to Swiftblade's during the weekend, I'll post my findings then.
and I am on duttys 3.3, could this be connected to duttys rom?
I've also got Dutty's 3.3 ROM but have had it working fine before this message started coming up. I'm on T-mobile UK.

"Force NoDo" (March 2011) WP7 Update Guide: Bonebreaker

Head over to this link. This is working for many US owners including myself. Thank you Bonebreaker, Devs, XDA. Love this site
http://forum.xda-developers.com/showthread.php?t=1012189
I'm updating right now. HD7 Houston TX. after 40 sec.!!!!
The method is on point. Updating right now, too. HD7 in Greenville, North Carolina. Forty seconds also worked for me.
art0605 said:
The method is on point. Updating right now, too. HD7 in Greenville, North Carolina. Forty seconds also worked for me.
Click to expand...
Click to collapse
Wait.. so you guys counted to 40 and then turned off your data connection?
Good to hear guys, I waited 35 sec. Badcam3 yes thats when you cut off data. Some people have reported over 60 sec, some 15. Good luck!
No joy on O2 uk.
It worked for my unbrand asia HD7, Its great thanks !!!
it works kinda
Okay so I tried this and it updates successfully (had to wait nearly 60 second)
I was successfully running NoDo and I tested almost everything, but
DNS was not working, I tried over Wifi everything was fine, tried my data connection and got the error message "could not find DNS server.
I'm restoring my phone using zune, and see if that resolves it.
If that does, I'm just going to bite the bullet and unbrand that SOB with the NoDo rom using the method outlined by ansar here: http://forum.xda-developers.com/showthread.php?t=1001019
Edit:
I actually I think it's a t-mobile issue, I left my nexus at home so I can't verify. To make matters worse I hard reset my phone, after downgrading my rom version. FUC*!!!
Edit 2:29Pm 03/30/2011
Yes it was a t-mobile thing. Hardreset and downgraded for no reason. Good news as soon as I reconnected to Zune I got NoDo update immediately
-good part is, Zune restore works flawlessly for those who are wondering.
Badcam3 said:
Wait.. so you guys counted to 40 and then turned off your data connection?
Click to expand...
Click to collapse
Though I like to think I have pretty good sense of time, I used my watch just to be extra precise.
Hey guys, I wanted to clear some things up for you guys since some seem a bit confused about the timing.
The timing differs for EVERYONE! You need to time how long it says "checking for updates" or whatever. Once you get that time, lets call it "n", you do it again (with cellular data on). Before you search for an update again, I went to the "phone updates" in the settings tab, make sure the "check for updates via cellular data" is checked, you want to stay here while zune looks for your update. Now manually search for an update and at approximately (n-1)seconds you want to uncheck that box. Your phone should show a notification that says there's an update available.
IF IT IS TOO LONG OF A READ, BASICALLY EVERYONES TIMING IS DIFFERENT!
It worked on 3rd attempt due to timing. But it is okay. And it kept itself jailbroken and I can sideload anything just like before.
Great.
PS: This should be pinned, IMHO.

AT&T - HTC Vivid Android 4.0 ICS Maintenance Release Offical

http://www.att.com/esupport/article.jsp?sid=KB413599#fbid=9r8lyraQrCG
HTC's download link
http://www.htc.com/us/support/vivid-att/downloads/
I updated via the RUU PG posted earlier, so I am running .52 In my experience, I am still getting the notification that my software is up to date. If anyone can point to the .567 RUU or has other means of getting my unrooted/locked/100% stock device updated, it would be much appreciated
(I am hoping that stupid glitch with clicking links is worked out.)
richiebrewer said:
I updated via the RUU PG posted earlier, so I am running .52 In my experience, I am still getting the notification that my software is up to date. If anyone can point to the .567 RUU or has other means of getting my unrooted/locked/100% stock device updated, it would be much appreciated
(I am hoping that stupid glitch with clicking links is worked out.)
Click to expand...
Click to collapse
That would be nice since i updated via RUU as well.
Nice!!! This is why I check this forum close to everyday . It works for me. I have stock software and haven't messed with it.
Can't Get In
I've tried about a dozen times, but I get a "Server Unavailable" error message each time. So, either the official update in not available everywhere yet, or everyone else is hogging the server bandwidth. I started trying about 1 p.m. CDT when I first saw this thread.
I have a stock Vivid.
I'll keep trying.
brucegil said:
I've tried about a dozen times, but I get a "Server Unavailable" error message each time. So, either the official update in not available everywhere yet, or everyone else is hogging the server bandwidth. I started trying about 1 p.m. CDT when I first saw this thread.
I have a stock Vivid.
I'll keep trying.
Click to expand...
Click to collapse
Yea give it a while.Its not even posted on HTC's site yet.
There's an issue with the update. It was failing halfway through for me, so I called AT&T. Of course, the person I spoke to is a bumbling idiot, so they directed me towards HTC. HTC confirmed the issue to me and said they are working on a fix as well as there being no timetable for the fix. Is anyone else having an issue updating OTA? Mine is downloading fine and my phone turns of and goes to a screen with progress bar. About a quarter of a way through the progress, I get an error icon.
Reclaim said:
There's an issue with the update. It was failing halfway through for me, so I called AT&T. Of course, the person I spoke to is a bumbling idiot, so they directed me towards HTC. HTC confirmed the issue to me and said they are working on a fix as well as there being no timetable for the fix. Is anyone else having an issue updating OTA? Mine is downloading fine and my phone turns of and goes to a screen with progress bar. About a quarter of a way through the progress, I get an error icon.
Click to expand...
Click to collapse
Thanks for the update. Maybe it's just as well I couldn't get in. I think I'll wait until I see more positive news here.
Update went smoothly and its now running on my phone. The best part is how much faster the interface is.
Rictamilk said:
Update went smoothly and its now running on my phone. The best part is how much faster the interface is.
Click to expand...
Click to collapse
Would love to see some screenshots of the software version and android version number
woodsytattooman said:
Would love to see some screenshots of the software version and android version number
Click to expand...
Click to collapse
It says I need 8 posts to post outside links I guess this link might work:
i854.photobucket.com/albums/ab110/ethik88/2012-03-22_12-20-51.png
This doesn't seem to be working for me. When I click on check for update, it just say mines is up to date, but i'm on 2.3.4
I unlocked my bootloader, and rooted device, but I relocked my bootloader so I could do OTA. I'm still on the stock software, no ROMS or anything yet.
Rictamilk said:
It says I need 8 posts to post outside links I guess this link might work:
i854.photobucket.com/albums/ab110/ethik88/2012-03-22_12-20-51.png
Click to expand...
Click to collapse
That works thank you!
My update went off without a hitch. I am experiencing one side affect though... Seems that the phone no longer sees the AT&T Microcell.
I did noticed the under Base Band the radio did change, so I wonder if this is the root cause.
Is anyone else that has the MicroCell having this issue?
Reclaim said:
There's an issue with the update. It was failing halfway through for me, so I called AT&T. Of course, the person I spoke to is a bumbling idiot, so they directed me towards HTC. HTC confirmed the issue to me and said they are working on a fix as well as there being no timetable for the fix. Is anyone else having an issue updating OTA? Mine is downloading fine and my phone turns of and goes to a screen with progress bar. About a quarter of a way through the progress, I get an error icon.
Click to expand...
Click to collapse
I suspect it was failing halfway through for you because you either froze or deleted some of the bloatware that came with the phone. The installer checks for those, and if it doesn't find them, the update will abort.
My phone was completely stock and unrooted and the update was installed and running in less than 10 minutes.
I don't think there is anything wrong with the update, though, as long as you haven't monkeyed around with your phone.
Not the greatest screen shots... will try to upload better shots if anyone is intrested.
anthromatt said:
I suspect it was failing halfway through for you because you either froze or deleted some of the bloatware that came with the phone. The installer checks for those, and if it doesn't find them, the update will abort.
My phone was completely stock and unrooted and the update was installed and running in less than 10 minutes.
I don't think there is anything wrong with the update, though. It worked just fine.
Click to expand...
Click to collapse
Could you please tell us if its having this issue with the browser?
When you click on a bookmark after waking up the phone or randomly does it load the last page you were on instead of the bookmark you click?
Wondering because im using PG's RUU and it has this issue with the browser.
One of the users hopefully before doing the update will copy the ota off device to computer and upload somewhere for the cooks to start with higher build 3.26.502.56710RD
woodsytattooman said:
Could you please tell us if its having this issue with the browser?
When you click on a bookmark after waking up the phone or randomly does it load the last page you were on instead of the bookmark you click?
Wondering because im using PG's RUU and it has this issue with the browser.
Click to expand...
Click to collapse
That's been my experience, but I stopped using the HTC browser. Download Chrome Beta, then go into app associations in the setting menu and make it the default app for URLs/links.
The issue doesn't happen with Chrome...and Chrome is a much better browser anyway IMO.
anthromatt said:
That's been my experience, but I stopped using the HTC browser. Download Chrome Beta, then go into app associations in the setting menu and make it the default app for URLs/links.
The issue doesn't happen with Chrome...and Chrome is a much better browser anyway IMO.
Click to expand...
Click to collapse
That's everyone's answer but there should be a fix for the default browser for people that like to use the HTC bookmark widget.
Tonight i will be looking into the issue and will post a fix here for the stock browser if i find one!

Samsung Galaxy S5 AT&T Update Failure, High Timer

Hello, this is my first post.
Today at work I was on the Wi-Fi, downloading my 5.0 update, and it was taking forever. When it finished, it said that there was insufficient space on the device. So, being the smart person that I am, I uninstalled some larger apps and the like. By the time I had finished weeding out all the unused apps, the AT&T update popup was nowhere to be found.
Is there a way to force re-update, or to force installation of downloaded update w/o checking the AT&T servers AND WITHOUT ROOT? Because, for some reason, the About Device>Software Update>Check for Update time shows 2950 Hours.
Help me. Please.
dxtron said:
Hello, this is my first post.
Today at work I was on the Wi-Fi, downloading my 5.0 update, and it was taking forever. When it finished, it said that there was insufficient space on the device. So, being the smart person that I am, I uninstalled some larger apps and the like. By the time I had finished weeding out all the unused apps, the AT&T update popup was nowhere to be found.
Is there a way to force re-update, or to force installation of downloaded update w/o checking the AT&T servers AND WITHOUT ROOT? Because, for some reason, the About Device>Software Update>Check for Update time shows 2950 Hours.
Help me. Please.
Click to expand...
Click to collapse
Goto the Date and Time settings and time travel. Then, check updates again.
Valiant effort, but...
It worked, kind of. It looked for updates for a bit, then said, "Update unsuccessful" although it has previously stated downloading it earlier today.
Thanks,
Dxtron
dxtron said:
It worked, kind of. It looked for updates for a bit, then said, "Update unsuccessful" although it has previously stated downloading it earlier today.
Thanks,
Dxtron
Click to expand...
Click to collapse
Nyxerosoir said:
Goto the Date and Time settings and time travel. Then, check updates again.
Click to expand...
Click to collapse
Thanks for the prompt reply. However, the fix did not work. It checked for an update, then said, "Update Unsuccessful, please try again in 24 hrs."
What now?
Thanks!
dxtron said:
Thanks for the prompt reply. However, the fix did not work. It checked for an update, then said, "Update Unsuccessful, please try again in 24 hrs."
What now?
Thanks!
Click to expand...
Click to collapse
The only thing that I can think of is that maybe your device would have been rooted or tampered with. Therefore not able to take the OTA.
thanks
Nyxerosoir said:
The only thing that I can think of is that maybe your device would have been rooted or tampered with. Therefore not able to take the OTA.
Click to expand...
Click to collapse
Thanks so much for your help. I was going to contact AT&T, but they are closed.
I don't think my device was tampered with, it's basically brand new. I'm not really sure what to do either.
You wouldn't mind sharing this around, I hope.
Foreign customer service is only efficient if you speak Indian.
Thanks, and have a great night/day.
dxtron said:
Thanks so much for your help. I was going to contact AT&T, but they are closed.
I don't think my device was tampered with, it's basically brand new. I'm not really sure what to do either.
You wouldn't mind sharing this around, I hope.
Foreign customer service is only efficient if you speak Indian.
Thanks, and have a great night/day.
Click to expand...
Click to collapse
Read this . This my help you.: http://forum.xda-developers.com/showthread.php?p=59985893
Notes from Note 4
My sons S5 shows that it is downloading a update...has been loading for about 1hr30min...anyone else having this issue
FireKatV18N3 (FireGearV19)

Keep getting "Internet Connection is Established" Message

I'm not sure when this started happening, but I'd guess the past month or so I've noticed it. I constantly get a "internet connection is established" message popping up on my phone when using it, especially when I first wake it up from having it in my pocket. This happens on both WiFi and my cell network. I'm not sure how to get rid of it. I already wiped the cache.
uribees said:
I'm not sure when this started happening, but I'd guess the past month or so I've noticed it. I constantly get a "internet connection is established" message popping up on my phone when using it, especially when I first wake it up from having it in my pocket. This happens on both WiFi and my cell network. I'm not sure how to get rid of it. I already wiped the cache.
Click to expand...
Click to collapse
One thing to check is to go into Setttings/WiFi/Advanced and make sure "Always" is choosen for "Keep Wi-Fi on during Sleep".
The cell network I don't know about.
ChazzMatt said:
One thing to check is to go into Setttings/WiFi/Advanced and make sure "Always" is choosen for "Keep Wi-Fi on during Sleep".
The cell network I don't know about.
Click to expand...
Click to collapse
I did try that but still getting the message.
I am guessing this is one of your apps because no one else appears to have this issue. Try uninstalling or freezing apps for a few days to pinpoint which one.
Did you ever figure out the problem? I am also getting the same message on my nexus 6
CrashOverride90 said:
Did you ever figure out the problem? I am also getting the same message on my nexus 6
Click to expand...
Click to collapse
No I'm still trying to find the cause of the issue. I too think it may be one of my apps, just have to narrow it down now.
uribees said:
No I'm still trying to find the cause of the issue. I too think it may be one of my apps, just have to narrow it down now.
Click to expand...
Click to collapse
It's definitely an app. I just ended up flashing another ROM and since then no messages coming up. I've installed lot of the same apps so I'm not sure which app caused this.
But either way, let me know if you ever figure out. I'll stay away from that app.
Do you have an app from QNAP? Qvideo can do it.
Do you use kik friend finder? i think that's the issue.
medved8300 said:
Do you have an app from QNAP? Qvideo can do it.
Click to expand...
Click to collapse
I do have Qnap apps, I think that may have been the problem!
I see this on my tablet once in a while, sounds like an android thing..

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