Database Develop

[Q] Captivate USB problems

Hi everyone,
I have an AT&T Captivate SGH-i897 (2nd hand) and i can't mount the phone to my laptop (winXP 32bit). When i plug in the cable to the phone and then the PC i get the "device not recognized".I've donwloaded the Samsung drivers from the xda wiki page and extracted them and tried to update the driveres via Device Mng ,but didn't work.Also dl'ed the Samsung drivers 5.0.x instaled ,and still nothing.USB Debugging is on...
So to recap,my top can't recognize the phone('s internal sd card) so plz help ???????

Try this, go into usb settings and choose "mass storage"
Sent from my SAMSUNG-SGH-I897 using XDA Premium App

install kies

I would also recommend trying to fully uninstall all the drivers that associated on your pc with your phone (samsung or otherwise), and then reinstall the drivers before you plug in your phone. Then try to reconnect.

Just covering the basics. Assuming your phone is working correctly.
You have tried multiple USB ports on your computer, particularly those on the back if it's a desktop.
You have installed correct drivers (x86 or x64)
" for the correct operating system.
You have uninstalled the drivers before trying to reinstall.
You've tried to get Windows/ Mac to find them online (assuming you're using versions of OS that support doing that)
You've first tried Kies mini before full version, uninstalling in between. (Kies full version isn't supported for US, there are workarounds, but that's a different discussion)
On the phone you tell the phone to connect 'USB storage' (from the pull down menu after connected or in the settings)

I too am having problems with USB connectivity on a notebook with Win7/64. The usual failure mode is Windows not recognizing the USB device. I have followed ZBigT's basics, step by step and still cannot connect.
FWIW, my registry is awash with Samsung entries, some of which cannot be deleted.
I've even tried the AIO Toolbox application (to install the 64 bit drivers) to no avail.
Any other tips?

Is usb debugging turned off?

o hey guys sry for keeping u waiting,
i menaged to install ginger ,
the problem was my lap....rusty old bucket!!!!
had my friend come over with his lap and it worked like a charm ,
the problem is now i need a new one ;(,
damn

mrhaley30705 said:
Is usb debugging turned off?
Click to expand...
Click to collapse
Yes. Still no love. Have tried:
usb_drivers_GalaxyS_x64
SGH-i897_Captivate_USB_Drivers_5_02_0_2
mini-KIES
Kies
AIO
uninstalling reinstalling each time
When I plug in the Captivate, any of 3 USB ports on the laptop, Windows gives the "Unrecognized Device..." message.

Go to settings/about phone. Look at the very bottom to see what rom you are running.

mrhaley30705 said:
Go to settings/about phone. Look at the very bottom to see what rom you are running.
Click to expand...
Click to collapse
Paragon RC6.0
FWIW, I also have a Win7/64 desktop with the usb_drivers_GalaxyS_x64 installed and that works fine; can connect see "drives", use ODIN, adb commands etc.
It just the notebook, which I would like to be able to use to connect, especially when I travel, which has issues.

mabovalu said:
Paragon RC6.0
FWIW, I also have a Win7/64 desktop with the usb_drivers_GalaxyS_x64 installed and that works fine; can connect see "drives", use ODIN, adb commands etc.
It just the notebook, which I would like to be able to use to connect, especially when I travel, which has issues.
Click to expand...
Click to collapse
Check in program files for a Samsung folder. There may be remnants from old drivers that need to be manually deleted.

mrhaley30705 said:
Check in program files for a Samsung folder. There may be remnants from old drivers that need to be manually deleted.
Click to expand...
Click to collapse
Thanks for sticking with this. I was able to connect. I as focused on the Registry remnants, but your advice to clear out the Samsung folder in Programs worked. Thank you.
Additional comments: I am now running the Dlev ROM, it's OK, but when I plugged in the USB cable, just to the phone, it launched the Alarm Clock app! So I deleted that.
Then on the first of my four USB ports I got a USB driver failure to install, then the Windows Unrecognized USB device on ports 2 & 3. On port 4 it worked. (This is a Lennovo/Thinkpad notebook.)
I used the usb_drivers_GalaxyS_x64 package as that also worked on my desktop.
Thank you very much.

[Q] USB Debugging/Mass Storage Mode connection to computer issue

Hello folks,
I'm facing this "please insert a disk" issue when connecting my Note to computer via USB Debugging mode / Mass Storage Mode.
I'll let screenshots in the attachment explain itself. #1 shows the screenshot of devices menu when the phone is plugged into the computer in DEBUG mode; #2 shows the screen after I've clicked "connect USB storage" from the drop-down list of the phone; #3 shows what happens when I try to open one of the two "removable disks".
MTP mode works fine, as well as Kies connection. As I finally started exploring the potential of Android platform, I realized that MTP and Kies connection are the most useless connection options for me, and I'd rather leave it in debug mode all day. So has anybody experienced this issue, or had any suggestion on the solution?
As always, many thanks in advance, and many thanks button clicks afterward!
p.s.,
Desktop OS: Win7 Pro X64 SP1
Note: 2.3.6 Stock LB1 Open Germany Firmware, CF rooted LB1 kernel.
Also, I should have all the latest official device driver from Samsung, as I have the latest version of Kies installed (and I discovered a driver folder under Kies' installed location). I'm not so sure about adb driver, but I was able to find the Note to be listed under devices by typing "adb devices". So.. I don't know where could've gone wrong.

Help anyone?

This really sounds weird... I was facing problems of the Galaxy Note not being detected on several Windows7 32/64-Bit SP1 computers as well but this was gone after I installed SAMSUNG_USB_Driver_for_Mobile_Phones.
You are right - from all that i know all required drivers should be available when KIES is installed on your system. Whatis even more strange is that your device seems to be detected as two partitions are available and are displayed in Explorer...
So I would test the following:
- check if your device manager lists any unknown devices
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
- check all available USB ports and see if this solves the problem
- try another USB cable
- make sure your (external) SD card is formatted with a Windows compatible file-system e.g. FAT32
Hope this is helpful and helps solving your problem.

Thanks for your reply!
My device manager basically listed all the drivers/devices associated with the phone:
My Device manager shows devices:
Samsung Android Composite ADB interface
Android UMS Composite USB device (x2)
SAMSUNG Android USB Modem
USB Mass Storage Device
USB Mass Storage Device (Android)
I've attached the screenshot when all the drivers being installed when the phone is firstly connected to the computer. Also in the device manager, everything shows "this device is working properly"
I then decided to test with another Note of my friend's (On the same computer). Her Note has no SD card in it, and is completely stock ROM non-rooted LA4 Open Germany firmware. The same thing happened.
One thing worth mentioning: Yesterday, this worked only for once. When I initially encountered this issue, I restarted my computer, and boom, my phone was connected in Debugging mode! However, once disconnected, and I tried to connect it to the computer again, this issue came back. And afterward, no matter how I restart my computer, the phone won't get connected.
I also tried all USB port (USB 2.0 and 3.0), three different cables (2 of them are Samsung OEMs) and failed to address the issue.
I'm nearly exhausted but I will never give up, as this is my only computer and my only phone (haha), and without solving this issue, I'm never gonna be able to view the phone as a USB storage and easily transfer the file from my computer to the phone.
I'm going to try the last thing that I haven't done from the list you posted:
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
I believe that I can keep the driver folder in the Kies' folder, as I believe those are the newest Samsung driver, given that the Kies was the latest release version.
So far, I can only conclude that this issue is not related to specific phone but the Windows 7.
And thank you for your help btotaku!
If anyone has any insight into this issue, please help me. Thumbs up for you!

BTW, I was able to extract both SAMSUNG_USB_Driver_for_Mobile_Phones.exe from under Kies' installation path under Program Files x86 folder, and an uncompressed folder of all kinds of drivers for Samsung device, called "USB Drivers".
And looks like I was wrong. The newest version of SAMSUNG_USB_Driver_for_Mobile_Phones I had was 1.4.8. While the driver that came with the newest Kies was 1.4.103
I'll post back soon

Reinstal Windows on your PC bro.
Problem fixed.

is that your internal memory or the sd card?

Same thing happens either with SD card in the phone or not

avetny said:
Reinstal Windows on your PC bro.
Problem fixed.
Click to expand...
Click to collapse
That's the last thing I would do

Device Won't Connect to PC

For the past week I've been trying solution after solution found from the net to try and get my HTC One to connect to my computer and show up as a portable device. I'm running Windows 7 x64 SP1 with all updates possible, latest drivers and chipset drivers and even installed optional drivers to try and fix the problem. I've tried USB Debugging and nothing happens, tried uninstalling all drivers from USB device manager and reinstalling which also didn't work, tried installing MTP drivers seperatly, nothing happens, tried windows update's htc drivers, they fail to install every time.
My problem in short is, I cannot get my device to connect to the computer so I can use the storage space to add/remove/edit files on my phone.
I've recently tried a program called "DoubleTwist" which actually got the HTC Sync Manager to recognise my phone, but even that shows no storage available.
My details:
Windows 7 SP1 x64 PC,
HTC One in metallic blue 32GB,
HTC MTP Device Drivers Failed
MTP USB Device Drivers Failed x3
Developer unlocked,
USB Debugging On/Off
I can edit in any additional details required.
TrundleButt

Umh, connect the phone at the pc, go to Device Manager (windows logo + x -> device manager), and unistall all the voice about the one.
After go to the control panel, and unistall the htc driver from here.
Now, install HTC sync.
For me and other friend worked.

I've tried uninstalling the failed drivers but they still fail every time i plug the device in, It's not really a problem with htc sync manager as I've pretty much given up on that already. My problem is that I can't get my computer to recognize my device, only as a cd drive which is for the installation of htc sync manager and and relevant drivers.
I've tried your solution 5 times before and it doesn't fix the issue as it's the drivers failing to install and the fact it won't accept drivers for my usb device for MTP or pretty much anything related to my device.
Anyone know of away to remove the bad drivers and install fresh working ones without crippling the use of my mouse and keyboard? because windows suggests I remove the usb host controller drivers which kills the use of all usb ports on my computer, meaning i have to replug them in turn re-installing the usb host controller drivers at the same time.
still got the problem of not being able to connect my device and have it recognized, by the computer as mass storage, removable storage, or MTP. that is the real problem I'm trying to fix, after that I may consider trying to get htc sync manager to work.

Any help at all would be nice... Anyone?

I guess my problem is unfix-able then, just to make it clear, i don't give a stuff about the sync manager, i just want to be able to have my computer recognize my phone so i can access it through my computer...

TrundleButt said:
I guess my problem is unfix-able then, just to make it clear, i don't give a stuff about the sync manager, i just want to be able to have my computer recognize my phone so i can access it through my computer...
Click to expand...
Click to collapse
Got the exact same problem, work PC won't recognise the device. Haven't tried home just yet as this is the first it has occurred. Software update a couple days ago.
Called HTC - no dice, they keep saying install HTC Sync and the drivers.
Anyone else come across this issue/have a solution?

I posted in a different thread, but let me sum up again.
I had a couple of people reporting this issue on Win7 - phone connected to USB, came up as android device with exclamation mark in Device Manager. It really made me think what could have happened, because it was working a week before. I tried different cable, different drivers and realized it was something wrong, when even my phone was not recognized on my friend's PC, yet both of the phones (mine & his) were recognized on my notebook with all the cables and config.
It turned out, that he installed malware stuff and the culprit was iLivid and his friends. It blocked the usb connection somehow. After running Malwarebytes in safe mode, which removed a tons of sh*t, everything worked again.

[SOLVED] Windows 7 can't recognize Samsung Galaxy S Advance GT-I9070

Hi everybody,
I have a 64-bit PC with Windows 7 Ultimate Service Pack 1 and a Samsung Galaxy S Advance GT-I9070 with Android 4.1.2.
I can't install a driver in order to make Windows recognize correctly the phone when I connect it via USB cable.
I've installed and uninstalled Samsung Kies many times with no results. I've also tried some Samsung driver from Windows Update with no success...
When I connect the phone, it is recognized as a MTP Device and the driver installation starts, but always ends with an error, as shown in the attached screen-shot image.
What can I do?
Thank you very very much.
Note: in another PC with WinXP I have no problems.

Firstly make sure phone can run MTP (make sure if you delete MTP releated stuff in system you won't able connect it. Re-flash with Odin) Now if you don't have problem with phone then uninstall drivers & KIES from Windows. Don't just do a uninstall clear temp files, dll files, registry entries (you can use CCleaner) then install THIS DRIVERS.

explanation
King ov Hell said:
Firstly make sure phone can run MTP (make sure if you delete MTP releated stuff in system you won't able connect it. Re-flash with Odin) Now if you don't have problem with phone then uninstall drivers & KIES from Windows. Don't just do a uninstall clear temp files, dll files, registry entries (you can use CCleaner) then install THIS DRIVERS.
Click to expand...
Click to collapse
Hello, thank you for your answer.
How can I make sure my phone can run MTP?
For the complete uninstall, is it enough to run CCleaner, uninstall Kies and then perform the Registry Cleaner in CCleaner?
Thank you

ZioAlfredo said:
Hello, thank you for your answer.
How can I make sure my phone can run MTP?
For the complete uninstall, is it enough to run CCleaner, uninstall Kies and then perform the Registry Cleaner in CCleaner?
Thank you
Click to expand...
Click to collapse
Did you root phone ? or installed a ROM or you just using it stock ?
I noticed something too; if you any have PIN or Password you have to unlock phone otherwise MTP not works. Unlock it and try too.
CCleaner will *probably* be enough but if you want to make sure go to regedit.exe and go to;
Code:
HKEY_CURRENT_USER/Software/
Then delete KIES & USB Driver stuff (don't delete system USB configs & drivers just Samsung's softwares )
EDIT: In start menu click to RUN (or whatever I don't now it's name in English, you're entering a text) Then write
Code:
%AppData%
Then delete KIES & Samsung folders and files.

I've just Updated the phone firmware from Android 2.3.6 to 4.1.2 with Samsung Kies on my WinXP PC.
I've deleted all Samsung Kies registry entries.
Now I'm going to install the driver you suggested...

Let me see results...

King ov Hell said:
Let me see results...
Click to expand...
Click to collapse
Failure... The same as always

ZioAlfredo said:
Failure... The same as always
Click to expand...
Click to collapse
...

I've also installed Windows MTP Porting Kit, but it still fails...
Any idea?..
I think it is the configuration of this PC, because in another brand new PC with Windows 7 I've installed Kies and it all went right.

ZioAlfredo said:
I've also installed Windows MTP Porting Kit, but it still fails...
Any idea?..
I think it is the configuration of this PC, because in another brand new PC with Windows 7 I've installed Kies and it all went right.
Click to expand...
Click to collapse
Have you tried to reboot phone? I lost mtp after charging phone over wall charger. Everytime I need to reboot after charging to get it connected to pc.
Sent from my GT-I9070 using Tapatalk

This may be a bit silly but is important to ask.
Was your PC connected connected to the internet while installing the drivers??
Did you unplug your phone while the drivers were being installed??

anantttt said:
This may be a bit silly but is important to ask.
Was your PC connected connected to the internet while installing the drivers??
Did you unplug your phone while the drivers were being installed??
Click to expand...
Click to collapse
Yes to all.

shut_down said:
Have you tried to reboot phone? I lost mtp after charging phone over wall charger. Everytime I need to reboot after charging to get it connected to pc.
Sent from my GT-I9070 using Tapatalk
Click to expand...
Click to collapse
I've just tried to reboot the phone before connecting it to the PC, but I get the same error (see attachments).
Last year I managed to connect the phone to this PC, but, in any case the connection got interrupted after a while (see this thread).
I don't know what to do...

I had the same problem when i formatted my PC 2 days ago. I did some trial and error and it worked.
1. Dont use any USB Hub if you are using.
2. Remove the Pattern lock or any password security etc. Go to lock screen and select 'None'. (I dont know why but windows doesn't recognise if the device is locked)
3. Have Kies installed. Even new version worked for me. I used 2.5.13043_14
4.Connect your device with the USB cable (Should have MTP option selected which is by default)
5. Windows automatically recognises now and installs the necessary files.
P.S:- Remove the security pattern, etc. It really works.
If worked then pls reply.

Hello,
I've disable any screen lock on my phone and I've connected the USB cable to another USB port (a 3.0 USB port) and Windows magically recognized correctly the device! (no Kies installed, only drivers)
Anyway, after some minutes of usage (cut-paste of files). Windows stopped recognizing the device...
If I disconnect the phone and then connect it back, Windows still recognizes it, but I have few minutes until the device stops being recognized and no file on it can be read...
See attached pictures

ZioAlfredo said:
Hello,
I've disable any screen lock on my phone and I've connected the USB cable to another USB port (a 3.0 USB port) and Windows magically recognized correctly the device! (no Kies installed, only drivers)
Anyway, after some minutes of usage (cut-paste of files). Windows stopped recognizing the device...
If I disconnect the phone and then connect it back, Windows still recognizes it, but I have few minutes until the device stops being recognized and no file on it can be read...
See attached pictures
Click to expand...
Click to collapse
Did you download newest version of drivers? I see in your screenshot it says 2012, on mine it is 2014.
Did you set Windows to gather drivers automaticaly from the internet?

shut_down said:
Did you download newest version of drivers? I see in your screenshot it says 2012, on mine it is 2014.
Did you set Windows to gather drivers automaticaly from the internet?
Click to expand...
Click to collapse
This is how my PC recognizes my phone. The driver seems to be old, but I've configured Windows for downloading drivers automatically and that is all it can do.
Today, th PC did not recognized the phone at once. Then I unmounted and mounted back the MicroSD card and the PC recognized it.
But, after few seconds of folder browsing, the PC lost the connection. I'm thinking that the problem is the SD card.

Solved!
Solved!
It was the USB cable.
I replaced it with an original one and now it works.
Thank you everybody for your effort!

Cant write to storage via MTP (Or any other mode) from Windows 10 to OP3T

--- SOLVED see first post second page! ---
Hello XDA,
I am only able to read data on the phone when connected via USB on windows. On the phone itself I can change whatever I want ( Via ES-explorer for example) But in windows file explorer I can't. It will not tell me that I do not have proper writing rights, but instead just decides to freeze for 10 minutes everytime I try to make a file change, to eventually give me a beautiful
"windows explorer is not responding" pop-up
What I have tried :
-Rebooting,
-Reinstalling USB drivers,
-Switching USB debugging on and off,
-Reinstalling root,
-Installing the newest Oxygen OS update from February,
-used different cables (also an old micro USB with adapter) And nothing works.
This sucks because I was just trying to change my photography workflow from being Desktop based to being Android based..
Any suggestions ?
Greetings,
Thijs
www.instagram.com/thi_js
Edits: Clarify issue

i have the same problem be great to find a solution

Did you maybe noticed when this problem occurs to you? I know that one months ago it just did work. Should I reinstall Windows completely?

I've been talking to a few people and it's happening to them to on Windows 10 I think it's just a bug from a recent update try a roll back

lorfo123 said:
I've been talking to a few people and it's happening to them to on Windows 10 I think it's just a bug from a recent update try a roll back
Click to expand...
Click to collapse
How should one file a bug-report for windows 10 then, this can't be something that shouldn't keep unnoticed by them.
Did rolling back fix something for you, and how did you do so?

I've checked another Windows 10 computer which hasn't been updated and it recognises my one plus 3T so if you Google / YouTube windows 10 roll back it should work

Hmm this does suck. This means I cant be up to date on windows for now. Anybody have different suggestions?

1asbak1 said:
Hmm this does suck. This means I cant be up to date on windows for now. Anybody have different suggestions?
Click to expand...
Click to collapse
The only other thing I could suggest is using a virtual machine to run win 7

Did you try back usb ports?. My pc with windows 10 fails with the front ports.

Solution
Backup all the data in your internal memory and try the 'format data' option from twrp to wipe your internal storage. It could solve your problem, as it did in my case.

New solution, just done works!
Plug in your phone and on the computer go to device manager (have phone in MTP mode)
you'll find the phone as a unknowen device
right click on this select "update driver software..."
a window will pop up select "browse my computer for driver softaware"
then on the next bit select "let me pick from a list of device drivers on my comupter"
then you will have a box with "MTP Device" and "MTP USB device"
select "MTP USB device" hit next and it should work 100%

ayush2901 said:
Backup all the data in your internal memory and try the 'format data' option from twrp to wipe your internal storage. It could solve your problem, as it did in my case.
Click to expand...
Click to collapse
Which version of TWRP are you running? The thing is that If I afterward can't restore the data via USB haha, then the whole point of backing it up seems invalid

lorfo123 said:
New solution, just done works!
Plug in your phone and on the computer go to device manager (have phone in MTP mode)
you'll find the phone as a unknowen device
right click on this select "update driver software..."
a window will pop up select "browse my computer for driver softaware"
then on the next bit select "let me pick from a list of device drivers on my comupter"
then you will have a box with "MTP Device" and "MTP USB device"
select "MTP USB device" hit next and it should work 100%
Click to expand...
Click to collapse
This actually worked. Wauw.
Had to reboot a view times in order to get it in effect, nonetheless, THANKS let the creativity start again

Really,My A** is burnt while my phone showing messages to update,,, Fiunally donw..Thanks a lot...!!

super it works

This solution did not work for me. I am using W7 and OOS 5.0.3 rooted. Tried updating MTP drivers in W7, the phone shows up but no data shows in the drive. Still looking for a solution. Can someone please post W7 drivers that work for them? Thank you.

picollo7 said:
This solution did not work for me. I am using W7 and OOS 5.0.3 rooted. Tried updating MTP drivers in W7, the phone shows up but no data shows in the drive. Still looking for a solution. Can someone please post W7 drivers that work for them? Thank you.
Click to expand...
Click to collapse
When you connect the phone to pc do you get a notification on your phone with the USB options?

DirkGently said:
When you connect the phone to pc do you get a notification on your phone with the USB options?
Click to expand...
Click to collapse
yes I can select charge, mtp, ptp, or midi
in device manager sometimes the phone shows up with error 10, device cannot start
tried many different driver versions in updating driver

picollo7 said:
yes I can select charge, mtp, ptp, or midi
in device manager sometimes the phone shows up with error 10, device cannot start
tried many different driver versions in updating driver
Click to expand...
Click to collapse
I doubt there's much we can suggest that you haven't already tried. Try another cable/USB Port/uninstall device from Device Manager and let Windows find the driver. Hell, you probably did all that already.

DirkGently said:
I doubt there's much we can suggest that you haven't already tried. Try another cable/USB Port/uninstall device from Device Manager and let Windows find the driver. Hell, you probably did all that already.
Click to expand...
Click to collapse
Haha, yeah. Does anyone have links to the drivers that work for them?