The glass digitizer on my nexus cracked so I'm sending it back to HTC for repair. Since I'm paying for this repair, it doesn't matter if my phone's rooted or bootloader is unlocked right?
No it doesn't. That applies to warranty, since your paying, is not warranty
Rellikzephyr
Sent from my Nexus One using Tapatalk
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So, a few weeks ago I accidentally dropped my Nexus on concrete and it spider-webbed the screen :/
At the time, I was too broke to send it to HTC so I sent it to another company for a screen repair. They repaired the screen and sent it back, but afterwards, it would not boot up. This did not happen before I sent it to them. So my real question is, would HTC warranty this, or would operating on the device itself for a screen repair (what the company did) void the warranty?
Check your warranty information through the company? I'd be furious if that happened to me. If push comes to shove, don't mention anything to HTC about it being repaired by thirdparty. What can it hurt if they find out, you already have a broken Nexus
If the company isn't HTC authorized then its prob voided, you should contact the company you sent it to!
Yeah, tell me about it. I am pretty furious. I bought it un-subsidized.
Unhelpful to you now, but def invest in screen protectors in the future, they can keep this crap from happening!
So I'm sending my 10 month old Incredible S into HTC for warranty repair due to dust accumulating under the screen. Does HTC still care if the phone is sent in with unsupported ROM's and S-OFF? Anybody have experience with sending a phone to HTC with an unsupported ROM still loaded?
alfer said:
So I'm sending my 10 month old Incredible S into HTC for warranty repair due to dust accumulating under the screen. Does HTC still care if the phone is sent in with unsupported ROM's and S-OFF? Anybody have experience with sending a phone to HTC with an unsupported ROM still loaded?
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Click to collapse
Personally I would return to stock s-on. If your phone needs motherboard replaced later on and the have a record of your modded phone, you could be denied.
I sent mine s-off and on a custom rom
About 11 months into my warranty
They fixed it
I guess it comes down to how the repair guy is feeling and what mood he's in
Very true and if you could talk to the person at the service center and convince him he just might take it even if modded!!
Sent from my HTC Incredible S using Tapatalk
Hi All
For info for anyone who's broken their screen and making the decision on whether to have it repaired by LG's appointed repairers, I've just had the quote back for my wife's phone. New screen and bezel (UK prices obviously)...
£102.21 for parts
£19.25 labour
£24.29 VAT
Total £145.75.
or £21 + change to have the phone sent back without repair.
Sent from my Nexus 4 using Tapatalk 2
It will cost much less if you do it yourself but you will void warranty.
OEM LG Nexus 4 E960 LCD Screen and Digitizer Assembly $78.04/€61.28/£52.48
OEM LG Nexus 4 E960 LCD Screen and Digitizer Assembly with Front Housing $103.28/€81.11/£69.46
http://www.youtube.com/watch?v=AZDAIgwbXk4
http://www.youtube.com/watch?v=YSe1I0MlpLI
Thanks panart. I'll keep my warranty intact this time and consider diy next time (hopefully there won't be a next time though).
Sent from my Nexus 4 using Tapatalk 2
panart said:
It will cost much less if you do it yourself but you will void warranty.
OEM LG Nexus 4 E960 LCD Screen and Digitizer Assembly $78.04/€61.28/£52.48
OEM LG Nexus 4 E960 LCD Screen and Digitizer Assembly with Front Housing $103.28/€81.11/£69.46
http://www.youtube.com/watch?v=AZDAIgwbXk4
http://www.youtube.com/watch?v=YSe1I0MlpLI
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Click to collapse
Unlocking the bootloader technically voids warranty too, but that hasn't stopped the countless people from RMA'ing the crap out of their phones...
According to Google, as long as you send it back with the boot loader locked and the system running stock android, Google will replace it.
Sent from my Nexus 4 using xda app-developers app
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
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Click to collapse
hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert
I would say no since you bought it 2nd hand
From my One while peeking in your window
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
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Click to collapse
@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How do you contact HTC Support?
SaHiLzZ said:
How do you contact HTC Support?
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Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app
HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.
So my friend has a One and lives in Europe. His headphone jack just stopped working, he is completely stock. Since he is in Albania and bought the phone second hand, can he send it to HTC for repairs? The phone is supposedly still under warranty, right? Would HTC do it for free?
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