Database Develop

Stock TMOUS HD7 ROM for warranty

Hi,
Background
I had issues with the back button and the home(windows) button not functioning on my HD7 (brand new, bought off craigslist though). I tried to reset the phone a couple of times, roll it back to pre-nodo, flash a custom rom "by ansar" and nothing worked. the back button and the home button still don't function, or they're very glitchy.
Question
How do i flash my HD7 back to the original stock rom that was shipped with TMOUS version?? More importantly, where can I find this ROM/RADIO? I need to send for warranty repair and I dont want them to refuse service based on the fact that I installed a ROM from XDA.
Thanks,
Yuvan

*bump* help needed to

For stock T mobile USA follow this link
http://forum.xda-developers.com/showthread.php?t=876451
It will be the second one from the bottom. (9.1 BR)
Also try (9.2 BR) to see if it fixes ur problem its the lastest ROM for the T mobile HTC HD7

thanks. I will try both of them, but I believe I loaded one of them already with no luck. If these fail, I should be able to send for warranty repair with these ROMS without encountering issues for tampering?

Update: so, none of the roms fixed my button issues I have to send this stupid **** in for repair now. I'm disappointed with HTC and TMOBILE service to get this fixed. I wish they would have given me a loaner. I just got this phone too, but off craigslist (brand new though). grrr

Yuvan said:
Update: so, none of the roms fixed my button issues I have to send this stupid **** in for repair now. I'm disappointed with HTC and TMOBILE service to get this fixed. I wish they would have given me a loaner. I just got this phone too, but off craigslist (brand new though). grrr
Click to expand...
Click to collapse
HTC does advance device replacements. Ask about it when u call them. They will send u a replacement phone then u send your phone in, and if they verify your phone is damaged, you're done.
Sent from my HTC Sensation 4G using XDA Premium App

nxt said:
HTC does advance device replacements. Ask about it when u call them. They will send u a replacement phone then u send your phone in, and if they verify your phone is damaged, you're done.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Thanks for the suggestion. I just called them and they told me that they don't have advanced device replacement program for the HD7. I'm going to send my device in tomorrow. I'm using a friends International HD2, which gets only Edge on TMobile US. I've purchased 6 or 7 HTC devices in the past 4 years. If they end up making excuses for repair or replacement, goodbye HTC, hello Nokia!!

[Q] Has anyone disassembled their vivid?

If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty

Chism87 said:
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
Click to expand...
Click to collapse
Use an exacto knife and a still hand. To be honest its just a sticker, would you pay more for a insured replacement or save a third of the cost by repairing the screen yourself.
Sent from my HTC Raider X710e using xda premium

Do u have insurance?
Sent from my HTC PH39100 using Tapatalk

mrakifa said:
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.

Chism87 said:
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
Click to expand...
Click to collapse
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium

8125Omnimax said:
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
Click to expand...
Click to collapse
Not true.....Smh

randong said:
Not true.....Smh
Click to expand...
Click to collapse
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.

8125Omnimax said:
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
Click to expand...
Click to collapse
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do

randong said:
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
Click to expand...
Click to collapse
Regardless, If he wants to take the chance at fixing it himself, he can do so. He would be saving at least half of the cost or more asurion would charge as a premium ( $199)
FYI HTC VIVID Replacement Screen:
http://www.aliexpress.com/fm-store/...-Screen-Replacement-Parts-OEM-Repair-Fix.html
And thats $65 for just the replacement screen.
95% of the people registered on XDA could replace the Vivid screen with no issue and the right tools, and i am probably not exaggerating.
I dont know if you follow the news but Sen. Chuck Schumer ( NY-Democrat ) is very close to striking a change early 2012 as to how Asurion handles claims universally in the US for all insured phones. He supports SOPA unfortunately.

Make sure when you order the replacement screen ,it comes with the double sided tape attached
Sent from my HTC Raider X710e using xda premium

8125,
That's the LCD, I just need the screen. I'll probably get it off eBay. Yeah, I really don't want to go the fraud route. It's just a ripoff that I have to pay $199 for a new one. But, then again... It's an insurance company. Its their job to rip you off.

Hope for a Bricked Vivid ?? { Discussions of Possible Solutions }

Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW

bump....
Hope I wasn't a Idiot to buy a bricked VIVID ??

I don't think any solution has been found so far. If you hadn't already known, our vivid section is really small with not a ton of development going on. The people that couldn't follow directions were sort of left in the dust, and I don't know of anyone working on a fix for the bricks.
Sent from my HTC PH39100 using xda premium

mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
How "bricked" is it? Will it power on? Get to HBOOT?

timbrendelaz said:
How "bricked" is it? Will it power on? Get to HBOOT?
Click to expand...
Click to collapse
I assume he's talking about the worst kind we've seen. Like the noob who pissed off PG and made him leave.
Sent from my HTC PH39100 using xda premium

If it powers on and you are able to go to HBoot it can be saved.
Sent from my HTC PH39100 using xda premium

If you can get into Qualcomm dload mode, you should still have a shot at fixing it. If it literally can't get into dload mode, does not boot into fastboot, or any other possible method of pushing files to the phone, then yes, it is bricked. You will have to find a way to use JTAG or send it to an HTC service center.

Thank you all !!!!! hoping for RIFF box to work

I started a similar thread.....I also have a bricked Vivid.....I have been able to get mine to be recognized by QPST on com6 in phone download mode.....the question is, what do I do now? QPST seems to be pretty straight forward, but I have no idea where to find the necessary files to flash the phone. Any ideas?
Sent from my SAMSUNG-SGH-I727 using xda premium

..

I haven't been able to find any .hex files for our device. Tried opening the various .img files extracted from the PH39IMG.zip in a hex editor and saving them as .hex files but QPST returns an error. I don't have any experience in hex editing, but I know I can't brick the phone any worse. My g/f has went back to an HTC Inspire so I am going to keep this hope alive as a side project.
Sent from my SAMSUNG-SGH-I727 using xda premium

Whether this guy who bricked his phone was a NOOB, isnt really an issue now is it? Nor if he is one of the ones whom ticked off PG.. I bricked my Vivid, and 1) I'm not a NOOB. 2) I followed Directions to the letter ... did everything right and it still bricked.. but i had insurance through BestBuy , sent it in and got a new phone 2 days later.. re-tried the same steps i did before which bricked my phone, and it went through without a hitch... We arent here to judge people nor start up another thread which can potentially lead to another mass exodus from XDA

Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium

Haha. Sucks for the guy who let it go so cheap. Lol
Sent from my HTC PH39100 using XDA

djelement1 said:
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?

I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....

Hi I seen your problem to me step and follow these steps to get here http://forum.xda-developers.com/showpost.php?p=20807914&postcount=2 download from here http://www.filefactory.com/f/002b74e0f4775869/ version for AT & T is this RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52 install it from your computer and running.
Forgive my English.

djelement1 said:
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Click to expand...
Click to collapse
did you send the phone to them? did you got it back? did you had to pay anything?

slapshot30 said:
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
Click to expand...
Click to collapse
JEANRIVERA said:
did you send the phone to them? did you got it back? did you had to pay anything?
Click to expand...
Click to collapse
yeah i've sent them many phones, a couple of hd2, touch pro, touch pro2
can't remember what else but yeah if ur not original owner from a store they go by production date of the phone, i've been lucky that i always got them fixed for free, only once they said that said that the damage to my screen was due to physical damage and didn't fix it, and they charged me $40 (they call it a triage fee) other than that, i had to pay to ship it to them but it's worth the $5 using usps priority mail, they ship back at their cost with a nice box and HTC lint free cloth lol

You need the H-BOOT
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
If you need the H-BOOT let me know i,ll give you a copy once you have it leave it as is just put the zip file (PH39IMG.ZIP) to the root of the sd card hold down vol button and power at the same time once you see it boot let go and the phone will do the rest it will unbrick it for sure.

Should i trade?

I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?

Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium

no actually.
Mr.Shroom said:
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
Click to expand...
Click to collapse
I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker

adezd00 said:
I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
Click to expand...
Click to collapse
I have had AT&T honor warranty even with a Relocked bootloader. If the unit is with in one year...so it still has manufacturers warranty. I dropped but always had a Trident or Otter box case so no visible damage. If you can restore the stock recovery, relock, etc...you can try HTC or T Mobile. I also searched the forums and found a way to make the screen show Locked Vs Relocked. You will have to search that. Hate to see you lose the One without trying first..then if they wont help you..do the deal as a Nexus 4 is not up to the Specs ofnthe ONE but it is Free of carrier b.s., right ? i assume it is the unit you buy from Google directly? I purposely went with the HTC ONE Developer Edition so I would have unlocked bootloader without any Carrier Restrictions...

adezd00 said:
I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
Click to expand...
Click to collapse
Blown speaker is not covered? Why can't you flash stock and send for repair?

schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
Click to expand...
Click to collapse
Im on the stock rom just with root. With out s-off or the ruu the bootloader will always show relocked

schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
Click to expand...
Click to collapse
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...

It really bad luck. But a blown speaker should be covered. I'd keep hassling them. With the phone so new, I wouldn't give up.
Sent from my Evo 3D CDMA using xda premium

I think it is a fantastic deal man. I trade phones all the time And to me that sounds like a really good deal!
Sent from my ST27a using xda app-developers app

maddie01 said:
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
Click to expand...
Click to collapse
Yeah the only problem with that is that i cant find the stock recovery for the tmobile version. If i could get the recovery back and remove tampered from fastboot, i would totally be comfortable taking it in.

HTC One Battery Failed : Out-of-warranty -- Will I pay or not

Well , after 1 year of use my Stock HTC One got battery issue lately,while using,from fully charged down to 60-50% the phone shutdowns,I need to plug the charger back , then it just shows that it has still 10-15% juice left while charging..I factory reset it but it doesn't solve my battery issue..then after leaving it charge overnight , the moment i woke up i saw my HTC One almost torned apart due to battery bulging causing screen to bow out , then battery overheated..just lucky it didnt explode or burn while im sleeping..
Now I send to a Local HTC Care shop and they found out that im out of warranty and device origin was from other country,i bought it from non-authorized shop,and told me I need to send it abroad..I was confuse and ask them why I need to send it from that country eventhough it is a HTC Device..
Has anyone has the same issue with the warranty even if it is a manufacturing defect??will it wise for me if I will pay everything and bring back my phone to life??
View attachment 2790760
View attachment 2790761

The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk

I guess the answer depends on where you bought it.

BenPope said:
I guess the answer depends on where you bought it.
Click to expand...
Click to collapse
well the shop where i bought my device was not a authorize distrubutor..the shop imported the device then resold it..i contacted htc mea region manager and he ask my IMEI and hope he can help me..ill just wait for his reply..

ghostryder12 said:
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
.im willing to pay all the cost if it is my fault,but the problem is with its battery being faulty after a year of use.HTC must state that the battery will be faulty for a year and it will be a customer's account for repair.since it's my first HTC device with non removable battery,,i have no idea if HTC will issue a me a free repair or battery recall with my device..

jefbuan said:
.im willing to pay all the cost if it is my fault,but the problem is with its battery being faulty after a year of use. HTC must state that the battery will be faulty for a year and it will be a customer's account for repair.since it's my first HTC device with non removable battery,,i have no idea if HTC will issue a me a free repair or battery recall with my device..
Click to expand...
Click to collapse
You have to get those pictures to HTC. Hopefully the rep you contacted can get things going for your repair/replacement. You are the first to experience this battery failure that I have read about. Is there an authorized AT&T store near you? If so, I'd take my phone into them to show and see if they might also have additional HTC contacts for you.
HTC needs to see your phone so they can determine what caused the failure. That appears to be a dangerous failure. You need to sit down and document exactly what was happening before the failure started because I guarantee that they will ask.

ghostryder12 said:
The HTC devices are made in Asian countries and corporate is located in Tawain. So that's possibly why they suggested sending it there. First time I've heard of that battery issue so it may be wise to write HTC for their opinion. Here is their contact info. If you're not in the US, you can select another country on this Web page, right side. http://www.htc.com/us/contact/phone/
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
ghostryder12 said:
You have to get those pictures to HTC. Hopefully the rep you contacted can get things going for your repair/replacement. You are the first to experience this battery failure that I have read about. Is there an authorized AT&T store near you? If so, I'd take my phone into them to show and see if they might also have additional HTC contacts for you.
HTC needs to see your phone so they can determine what caused the failure. That appears to be a dangerous failure. You need to sit down and document exactly what was happening before the failure started because I guarantee that they will ask.
Click to expand...
Click to collapse
im in touch with their HTC MEA digital media agency community manager,his last message was this
Code:
Noman Ali [The Cheek]
3:14 PM (16 hours ago)
to me
Hi Jeffrey,
I’ve asked about the device, still waiting to hear back. I represent HTC’s digital media agency, and we don’t have a direct link with their customer care center… so it takes some time to source a problem.
...
maybe i need to wait for months!!!

Wasn't there a contact in that link I posted?
Sent from my HTC One using Tapatalk

ghostryder12 said:
Wasn't there a contact in that link I posted?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
yup i check that link but i think those are for US customers..im in MEA region

Ok, so there was no contact information for MEA region? None of these countries are near your home country? http://www.htc.com/us/regions/
I wouldn't give up. I'd start sending emails, letters, any Information to HTC corporate.
Sent from my HTC One using Tapatalk

HTC replace my unit ..Kudos to HTC care...

jefbuan said:
HTC replace my unit ..Kudos to HTC care...
Click to expand...
Click to collapse
Yeah, it was a strange battery failure and HTC did the right thing.
Now you for a brand new phone, sweet.
Sent from my HTC One using Tapatalk