If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
Chism87 said:
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
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Click to collapse
Use an exacto knife and a still hand. To be honest its just a sticker, would you pay more for a insured replacement or save a third of the cost by repairing the screen yourself.
Sent from my HTC Raider X710e using xda premium
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
mrakifa said:
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
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Click to collapse
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
Chism87 said:
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
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Click to collapse
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
8125Omnimax said:
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
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Click to collapse
Not true.....Smh
randong said:
Not true.....Smh
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Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
8125Omnimax said:
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
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Click to collapse
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
randong said:
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
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Click to collapse
Regardless, If he wants to take the chance at fixing it himself, he can do so. He would be saving at least half of the cost or more asurion would charge as a premium ( $199)
FYI HTC VIVID Replacement Screen:
http://www.aliexpress.com/fm-store/...-Screen-Replacement-Parts-OEM-Repair-Fix.html
And thats $65 for just the replacement screen.
95% of the people registered on XDA could replace the Vivid screen with no issue and the right tools, and i am probably not exaggerating.
I dont know if you follow the news but Sen. Chuck Schumer ( NY-Democrat ) is very close to striking a change early 2012 as to how Asurion handles claims universally in the US for all insured phones. He supports SOPA unfortunately.
Make sure when you order the replacement screen ,it comes with the double sided tape attached
Sent from my HTC Raider X710e using xda premium
8125,
That's the LCD, I just need the screen. I'll probably get it off eBay. Yeah, I really don't want to go the fraud route. It's just a ripoff that I have to pay $199 for a new one. But, then again... It's an insurance company. Its their job to rip you off.
Related
i went biking, i fell. the phone has a good case and the screen broke. i know warranty doesn't cover physical damage but i really like this phone, and i still want one. what should i do now?
Hope you paid for the insurance bud. Asurion will replace it if it was an accident and in sure you didn't fall on purpose lol
Sent from my DROIDX using XDA App
no i dont have any insurance. they said it would cost 115-280 to repair. is that insurance avaible to candains who i guess now have an allready repaird phone.
EDIT: whats the best way to backup everything on the phone without actually using the phone (cuz i cant)
I'd rethink any ASSSURIAN suggestions.
http://www.consumeraffairs.com/cell_phones/asurion.html
Hello all.
I've been around the forums for awhile (just used the search functions for my previous issues) but seem to have no luck with this one. Well, anyway.. A few days ago I dropped my Vivid from about 2 feet and yeaaah it's absolutely shattered all the way. What are my options? I'm tech saavy so I think I could replace it; however, with the phone being so new I can't seem to find a disassemble tutorial for it. Ive found the screens on a website and on eBay but they seem to say HTC on the top instead of AT&T (because I would reeeeally like to return this and get the skyrocket) so... Does anyone know of a disassembly guide for it? Orrrr... Can I get HTC to repair it?
Also, I found someone local that said he would do it for $120.. But I'd have to pay him upfront since the screen is so pricey.. But that just seems very odd to me since he's working out of his house... Hmm
http://www.repairsuniverse.com/htc-vivid-touch-screen-digitizer-replacement-black.html
http://www.repairsuniverse.com/htc-vivid-touch-screen-digitizer-replacement-white.html
There is for the digitizer glass. dunno where to get a new LCD though.. Sorry dude.
Isn't that all I need though? The phone works fine.. The glass is just shattered
well there ya go.. if the LCD is not damaged that is all you need..
Okay, cool. Do you know of any online tutorial to install it? Im pretty sure I can do it but I don't want to totally screw it up lol
This might help you.. Remember Google is your best friend. http://www.firstpost.com/topic/organization/htc-corporation-htc-sensation-glass-digitizer-replacement-repair-hd-complete-video-5ImE5hUXK8s-37569-5.html
It's not the vivid but should provide some insight.
Yeah, I was googling and youtubing vids but I didn't know which other HTC would be similar design to the vivid, well, besides the raider.
You could get insurance from your phone from AT&T (as long as it's within 30 days of when you bought it). I decided to get insurance for my Vivid, and they didn't even ask to look at my phone. So add the insurance to your plan, then put in a claim a little bit later (prolly not immediately after).
I already tried that route. It's a $199 deductible on the vivid... Which is absolutely ridiculous.
Could pay the deductible but tell them you lost the phone. Yeah the IMEI will be blacklisted but you will have a test device for root and S-OFF. Also you can sell the removable parts from it too or keep them for spare.
This one fell about three feet onto the corner with the search button not even a week after receiving...
Sent from my HTC PH39100 using xda premium
^EXACTLY what mine looks like what are you going to do about it
..I actually found a HTC raider tear down on YouTube; however, the little "void" circle by the battery is a screw so I reaaaally don't want to void my warranty. So, I'll probably just pay the $199
I called for replacement told em it was lost payed 200 wanting to find a Dec. That would be interested hacking that doesn't have the vivid yet but not sure how to go about it..
Sent from my HTC PH39100 using xda premium
htcvividnoob said:
You could get insurance from your phone from AT&T (as long as it's within 30 days of when you bought it). I decided to get insurance for my Vivid, and they didn't even ask to look at my phone. So add the insurance to your plan, then put in a claim a little bit later (prolly not immediately after).
Click to expand...
Click to collapse
I just cracked mine also. Obviously no gorilla glass!! I have insurance and called to get it replaced, the deductible was $199 which is higher than you can buy the phone for. I called back into 611 and raised Hel_ with the AT&T Rep because the insurance company is apparently a third party. Dropped the insurance, it is not worth it and she will send me a new phone for $50 after I stated I would go to Verizon for an Apple! Now I can get the glass replaced and Gazelle will give me $300 for the repaired phone!
Ha! my vivid got ran over by a Thunderbird on Christmas eve...and lived to tell the tail! Lol I was super surprised to see only one lil nick from a rock that made it through the zagg screen gaurd..and the screen now has a unique blue "ghost cloud" in the top left corner of the screen the screen also has a few tiny chips in the bottom left corner and along the sides but u can't see them under the case I have which also saved the phone from being crushed! O and it was laying screen up if that matters at all.
Sent from my HTC PH39100 using xda premium
My 2 Cents
IMHO this may be one instance where thr HTC phones being built with more solid materials actually works against us, the phone being much heavier hits with greater force and possibly is more prone to damage.. I may be wrong but it's my opionion (I always get a decent case to provide at least basic impact protection) I like the Platinum cases sold at BestBuy (good belt clip & protection once you learn the trick of unlatching the case parts)
Best of Luck, sorry this really does not help you after the fact.
Cheers
BR
Chism87 said:
Hello all.
I've been around the forums for awhile (just used the search functions for my previous issues) but seem to have no luck with this one. Well, anyway.. A few days ago I dropped my Vivid from about 2 feet and yeaaah it's absolutely shattered all the way. What are my options? I'm tech saavy so I think I could replace it; however, with the phone being so new I can't seem to find a disassemble tutorial for it. Ive found the screens on a website and on eBay but they seem to say HTC on the top instead of AT&T (because I would reeeeally like to return this and get the skyrocket) so... Does anyone know of a disassembly guide for it? Orrrr... Can I get HTC to repair it?
Also, I found someone local that said he would do it for $120.. But I'd have to pay him upfront since the screen is so pricey.. But that just seems very odd to me since he's working out of his house... Hmm
Click to expand...
Click to collapse
This is one of the sites that sells digitizers & the SLCD
http://www.repairsuniverse.com/htc-vivid-screen-replacements-repair-parts.html
Some other sites sell Digitizers and LCD's for the vivid, but to be quite honestly the process is very simple to fix. The only minus is that you'll spend anywhere between $100 to $120 to get it fixed out of pocket...or pay that $199 deductible and realize that carrier insurance is borked.
I know they would probably never accept this claim...
I bought this vivid used...and its obvious its been dropped once or twice...as a result the plastic casing of the phone is loose ( the side area in between the screen and the battery cover ), on top of that I have recently started expierencing random shutdowns where I have to actually pull the battery and put it back in to boot it back up...the phone is on stock ics and only non stock app installed is XDA...so its not like thetes a tweak/mod causing the shutdowns
So my actuall question...if I filed a warranty claim with HTC do you think they would replace it with a refurb?
I've read a story about a guy who got denied warranty cause of a small scratch...and he had to pay for them to ship it back...
Sent from my HTC PH39100 using XDA
mg2195 said:
I know they would probably never accept this claim...
I bought this vivid used...and its obvious its been dropped once or twice...as a result the plastic casing of the phone is loose ( the side area in between the screen and the battery cover ), on top of that I have recently started expierencing random shutdowns where I have to actually pull the battery and put it back in to boot it back up...the phone is on stock ics and only non stock app installed is XDA...so its not like thetes a tweak/mod causing the shutdowns
So my actuall question...if I filed a warranty claim with HTC do you think they would replace it with a refurb?
I've read a story about a guy who got denied warranty cause of a small scratch...and he had to pay for them to ship it back...
Sent from my HTC PH39100 using XDA
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Click to collapse
I would go to an at&t device center if there is one in your area. The device has a year warranty plus they will tell you on the spot if they will exchange it or not. I have exchanged devices threw them that had physical damage it depends on the person there whether or not they will exchange it
N!ghtgold said:
I would go to an at&t device center if there is one in your area. The device has a year warranty plus they will tell you on the spot if they will exchange it or not. I have exchanged devices threw them that had physical damage it depends on the person there whether or not they will exchange it
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even though i bought it used from craigslist? well ill give my local att device center a visit when i get a chance...
As long as you are in good standing with att, you should be able to get your phone replaced. Within reason, of course, and you may experience different results.
Sent from my R800i using xda premium
Hello
As you can tell I'm a noob so be gentle
My son dropped his sensation xl beats and cracked the screen and now he has a black bleed which I presume means the LCD is also stuffed. Thought I was fine as its insured but surprise surprise I called the ins company and told them what happened and they won't pay out as he is 15. No one mentioned the age when I insured it so that will teach me not to read the small print:crying:
When he first smashed the screen I ordered a digitiser on eBay as was going to change it myself after looking at tutorial but now I see the bleed I think it's a whole LCD job. What do you guys and gals think?
I've looked at screen repairs and its well over £100. The phones still under a year old and has been back to htc twice due to lock button and case issues and they still failed to complete it properly the first time but this obviously a user error so can't even go there.
Any suggestions please?
Ohh crayky!!! To be honest with u mate u basically said what lots of us would suggest u. It's Very nasty what the company said really, would be fuman mate. I think I personally would not bother as u could mess up more while ur trying to replace the LCD part too. If u got money to pay that much money to repair, u could easily save some more pennies and get a second hand on ebay as the praces of our XL getting cheaper when u wana buy them second hand!
Sent from my HTC Sensation XL with Beats Audio X315e using xda app-developers app
adilkral said:
Ohh crayky!!! To be honest with u mate u basically said what lots of us would suggest u. It's Very nasty what the company said really, would be fuman mate. I think I personally would not bother as u could mess up more while ur trying to replace the LCD part too. If u got money to pay that much money to repair, u could easily save some more pennies and get a second hand on ebay as the praces of our XL getting cheaper when u wana buy them second hand!
Sent from my HTC Sensation XL with Beats Audio X315e using xda app-developers app
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Click to collapse
Thanks for reply. The xl's are going for about £150 on eBay so would probably repair. Can you just confirm that if I can see a black bleed its more than just a digitiser/glass?
Does the phone powers up? I'm not technician myself but I think if it does that means black bleed is more then just a digitiser. By the way did they actually gone down to £150!!? That's really crazy cos I actually believe our lovely XL are worth more then that!! Good luck mate.
Sent from my HTC Sensation XL with Beats Audio X315e using xda app-developers app
Itbarbie said:
Hello
As you can tell I'm a noob so be gentle
My son dropped his sensation xl beats and cracked the screen and now he has a black bleed which I presume means the LCD is also stuffed. Thought I was fine as its insured but surprise surprise I called the ins company and told them what happened and they won't pay out as he is 15. No one mentioned the age when I insured it so that will teach me not to read the small print:crying:
When he first smashed the screen I ordered a digitiser on eBay as was going to change it myself after looking at tutorial but now I see the bleed I think it's a whole LCD job. What do you guys and gals think?
I've looked at screen repairs and its well over £100. The phones still under a year old and has been back to htc twice due to lock button and case issues and they still failed to complete it properly the first time but this obviously a user error so can't even go there.
Any suggestions please?
Click to expand...
Click to collapse
Have you checked your house content insurance to see if you are covered for accidental damage?
rlamba said:
Have you checked your house content insurance to see if you are covered for accidental damage?
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Click to collapse
Yep just called them and awaiting a call back but have checked and I do have accidental cover with a £150 excess
Not having much luck but hey ho!
HTC say they cant give me a quote unitl they look at it but I am looking £100 + but it's looking like its worth it as I have over a year apparently to run on warranty. I thought it was 12 months but its 24 months warranty so if they replace the screen :crying: it bring it back under warranty:good:
well ongoing saga the home ins have a £150 excess and they will on repair with a non HTC repairer so this will invalidate the warranty so I will have to book it in to HTC
Itbarbie said:
well ongoing saga the home ins have a £150 excess and they will on repair with a non HTC repairer so this will invalidate the warranty so I will have to book it in to HTC
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Click to collapse
Hello
Just in case it helps another reader I got this fixed for £118 at HTC. I know its a little expensive but at least it wil be back under warranty
I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
no actually.
Mr.Shroom said:
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
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I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
adezd00 said:
I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
Click to expand...
Click to collapse
I have had AT&T honor warranty even with a Relocked bootloader. If the unit is with in one year...so it still has manufacturers warranty. I dropped but always had a Trident or Otter box case so no visible damage. If you can restore the stock recovery, relock, etc...you can try HTC or T Mobile. I also searched the forums and found a way to make the screen show Locked Vs Relocked. You will have to search that. Hate to see you lose the One without trying first..then if they wont help you..do the deal as a Nexus 4 is not up to the Specs ofnthe ONE but it is Free of carrier b.s., right ? i assume it is the unit you buy from Google directly? I purposely went with the HTC ONE Developer Edition so I would have unlocked bootloader without any Carrier Restrictions...
adezd00 said:
I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
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Click to collapse
Blown speaker is not covered? Why can't you flash stock and send for repair?
schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
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Im on the stock rom just with root. With out s-off or the ruu the bootloader will always show relocked
schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
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Click to collapse
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
It really bad luck. But a blown speaker should be covered. I'd keep hassling them. With the phone so new, I wouldn't give up.
Sent from my Evo 3D CDMA using xda premium
I think it is a fantastic deal man. I trade phones all the time And to me that sounds like a really good deal!
Sent from my ST27a using xda app-developers app
maddie01 said:
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
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Click to collapse
Yeah the only problem with that is that i cant find the stock recovery for the tmobile version. If i could get the recovery back and remove tampered from fastboot, i would totally be comfortable taking it in.