i went biking, i fell. the phone has a good case and the screen broke. i know warranty doesn't cover physical damage but i really like this phone, and i still want one. what should i do now?
Hope you paid for the insurance bud. Asurion will replace it if it was an accident and in sure you didn't fall on purpose lol
Sent from my DROIDX using XDA App
no i dont have any insurance. they said it would cost 115-280 to repair. is that insurance avaible to candains who i guess now have an allready repaird phone.
EDIT: whats the best way to backup everything on the phone without actually using the phone (cuz i cant)
I'd rethink any ASSSURIAN suggestions.
http://www.consumeraffairs.com/cell_phones/asurion.html
Related
So, a few weeks ago I accidentally dropped my Nexus on concrete and it spider-webbed the screen :/
At the time, I was too broke to send it to HTC so I sent it to another company for a screen repair. They repaired the screen and sent it back, but afterwards, it would not boot up. This did not happen before I sent it to them. So my real question is, would HTC warranty this, or would operating on the device itself for a screen repair (what the company did) void the warranty?
Check your warranty information through the company? I'd be furious if that happened to me. If push comes to shove, don't mention anything to HTC about it being repaired by thirdparty. What can it hurt if they find out, you already have a broken Nexus
If the company isn't HTC authorized then its prob voided, you should contact the company you sent it to!
Yeah, tell me about it. I am pretty furious. I bought it un-subsidized.
Unhelpful to you now, but def invest in screen protectors in the future, they can keep this crap from happening!
Hello all.
I've been around the forums for awhile (just used the search functions for my previous issues) but seem to have no luck with this one. Well, anyway.. A few days ago I dropped my Vivid from about 2 feet and yeaaah it's absolutely shattered all the way. What are my options? I'm tech saavy so I think I could replace it; however, with the phone being so new I can't seem to find a disassemble tutorial for it. Ive found the screens on a website and on eBay but they seem to say HTC on the top instead of AT&T (because I would reeeeally like to return this and get the skyrocket) so... Does anyone know of a disassembly guide for it? Orrrr... Can I get HTC to repair it?
Also, I found someone local that said he would do it for $120.. But I'd have to pay him upfront since the screen is so pricey.. But that just seems very odd to me since he's working out of his house... Hmm
http://www.repairsuniverse.com/htc-vivid-touch-screen-digitizer-replacement-black.html
http://www.repairsuniverse.com/htc-vivid-touch-screen-digitizer-replacement-white.html
There is for the digitizer glass. dunno where to get a new LCD though.. Sorry dude.
Isn't that all I need though? The phone works fine.. The glass is just shattered
well there ya go.. if the LCD is not damaged that is all you need..
Okay, cool. Do you know of any online tutorial to install it? Im pretty sure I can do it but I don't want to totally screw it up lol
This might help you.. Remember Google is your best friend. http://www.firstpost.com/topic/organization/htc-corporation-htc-sensation-glass-digitizer-replacement-repair-hd-complete-video-5ImE5hUXK8s-37569-5.html
It's not the vivid but should provide some insight.
Yeah, I was googling and youtubing vids but I didn't know which other HTC would be similar design to the vivid, well, besides the raider.
You could get insurance from your phone from AT&T (as long as it's within 30 days of when you bought it). I decided to get insurance for my Vivid, and they didn't even ask to look at my phone. So add the insurance to your plan, then put in a claim a little bit later (prolly not immediately after).
I already tried that route. It's a $199 deductible on the vivid... Which is absolutely ridiculous.
Could pay the deductible but tell them you lost the phone. Yeah the IMEI will be blacklisted but you will have a test device for root and S-OFF. Also you can sell the removable parts from it too or keep them for spare.
This one fell about three feet onto the corner with the search button not even a week after receiving...
Sent from my HTC PH39100 using xda premium
^EXACTLY what mine looks like what are you going to do about it
..I actually found a HTC raider tear down on YouTube; however, the little "void" circle by the battery is a screw so I reaaaally don't want to void my warranty. So, I'll probably just pay the $199
I called for replacement told em it was lost payed 200 wanting to find a Dec. That would be interested hacking that doesn't have the vivid yet but not sure how to go about it..
Sent from my HTC PH39100 using xda premium
htcvividnoob said:
You could get insurance from your phone from AT&T (as long as it's within 30 days of when you bought it). I decided to get insurance for my Vivid, and they didn't even ask to look at my phone. So add the insurance to your plan, then put in a claim a little bit later (prolly not immediately after).
Click to expand...
Click to collapse
I just cracked mine also. Obviously no gorilla glass!! I have insurance and called to get it replaced, the deductible was $199 which is higher than you can buy the phone for. I called back into 611 and raised Hel_ with the AT&T Rep because the insurance company is apparently a third party. Dropped the insurance, it is not worth it and she will send me a new phone for $50 after I stated I would go to Verizon for an Apple! Now I can get the glass replaced and Gazelle will give me $300 for the repaired phone!
Ha! my vivid got ran over by a Thunderbird on Christmas eve...and lived to tell the tail! Lol I was super surprised to see only one lil nick from a rock that made it through the zagg screen gaurd..and the screen now has a unique blue "ghost cloud" in the top left corner of the screen the screen also has a few tiny chips in the bottom left corner and along the sides but u can't see them under the case I have which also saved the phone from being crushed! O and it was laying screen up if that matters at all.
Sent from my HTC PH39100 using xda premium
My 2 Cents
IMHO this may be one instance where thr HTC phones being built with more solid materials actually works against us, the phone being much heavier hits with greater force and possibly is more prone to damage.. I may be wrong but it's my opionion (I always get a decent case to provide at least basic impact protection) I like the Platinum cases sold at BestBuy (good belt clip & protection once you learn the trick of unlatching the case parts)
Best of Luck, sorry this really does not help you after the fact.
Cheers
BR
Chism87 said:
Hello all.
I've been around the forums for awhile (just used the search functions for my previous issues) but seem to have no luck with this one. Well, anyway.. A few days ago I dropped my Vivid from about 2 feet and yeaaah it's absolutely shattered all the way. What are my options? I'm tech saavy so I think I could replace it; however, with the phone being so new I can't seem to find a disassemble tutorial for it. Ive found the screens on a website and on eBay but they seem to say HTC on the top instead of AT&T (because I would reeeeally like to return this and get the skyrocket) so... Does anyone know of a disassembly guide for it? Orrrr... Can I get HTC to repair it?
Also, I found someone local that said he would do it for $120.. But I'd have to pay him upfront since the screen is so pricey.. But that just seems very odd to me since he's working out of his house... Hmm
Click to expand...
Click to collapse
This is one of the sites that sells digitizers & the SLCD
http://www.repairsuniverse.com/htc-vivid-screen-replacements-repair-parts.html
Some other sites sell Digitizers and LCD's for the vivid, but to be quite honestly the process is very simple to fix. The only minus is that you'll spend anywhere between $100 to $120 to get it fixed out of pocket...or pay that $199 deductible and realize that carrier insurance is borked.
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
Chism87 said:
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
Click to expand...
Click to collapse
Use an exacto knife and a still hand. To be honest its just a sticker, would you pay more for a insured replacement or save a third of the cost by repairing the screen yourself.
Sent from my HTC Raider X710e using xda premium
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
mrakifa said:
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
Chism87 said:
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
Click to expand...
Click to collapse
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
8125Omnimax said:
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
Click to expand...
Click to collapse
Not true.....Smh
randong said:
Not true.....Smh
Click to expand...
Click to collapse
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
8125Omnimax said:
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
Click to expand...
Click to collapse
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
randong said:
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
Click to expand...
Click to collapse
Regardless, If he wants to take the chance at fixing it himself, he can do so. He would be saving at least half of the cost or more asurion would charge as a premium ( $199)
FYI HTC VIVID Replacement Screen:
http://www.aliexpress.com/fm-store/...-Screen-Replacement-Parts-OEM-Repair-Fix.html
And thats $65 for just the replacement screen.
95% of the people registered on XDA could replace the Vivid screen with no issue and the right tools, and i am probably not exaggerating.
I dont know if you follow the news but Sen. Chuck Schumer ( NY-Democrat ) is very close to striking a change early 2012 as to how Asurion handles claims universally in the US for all insured phones. He supports SOPA unfortunately.
Make sure when you order the replacement screen ,it comes with the double sided tape attached
Sent from my HTC Raider X710e using xda premium
8125,
That's the LCD, I just need the screen. I'll probably get it off eBay. Yeah, I really don't want to go the fraud route. It's just a ripoff that I have to pay $199 for a new one. But, then again... It's an insurance company. Its their job to rip you off.
I know they would probably never accept this claim...
I bought this vivid used...and its obvious its been dropped once or twice...as a result the plastic casing of the phone is loose ( the side area in between the screen and the battery cover ), on top of that I have recently started expierencing random shutdowns where I have to actually pull the battery and put it back in to boot it back up...the phone is on stock ics and only non stock app installed is XDA...so its not like thetes a tweak/mod causing the shutdowns
So my actuall question...if I filed a warranty claim with HTC do you think they would replace it with a refurb?
I've read a story about a guy who got denied warranty cause of a small scratch...and he had to pay for them to ship it back...
Sent from my HTC PH39100 using XDA
mg2195 said:
I know they would probably never accept this claim...
I bought this vivid used...and its obvious its been dropped once or twice...as a result the plastic casing of the phone is loose ( the side area in between the screen and the battery cover ), on top of that I have recently started expierencing random shutdowns where I have to actually pull the battery and put it back in to boot it back up...the phone is on stock ics and only non stock app installed is XDA...so its not like thetes a tweak/mod causing the shutdowns
So my actuall question...if I filed a warranty claim with HTC do you think they would replace it with a refurb?
I've read a story about a guy who got denied warranty cause of a small scratch...and he had to pay for them to ship it back...
Sent from my HTC PH39100 using XDA
Click to expand...
Click to collapse
I would go to an at&t device center if there is one in your area. The device has a year warranty plus they will tell you on the spot if they will exchange it or not. I have exchanged devices threw them that had physical damage it depends on the person there whether or not they will exchange it
N!ghtgold said:
I would go to an at&t device center if there is one in your area. The device has a year warranty plus they will tell you on the spot if they will exchange it or not. I have exchanged devices threw them that had physical damage it depends on the person there whether or not they will exchange it
Click to expand...
Click to collapse
even though i bought it used from craigslist? well ill give my local att device center a visit when i get a chance...
As long as you are in good standing with att, you should be able to get your phone replaced. Within reason, of course, and you may experience different results.
Sent from my R800i using xda premium
My girlfriend's Z1 got damaged and the screen is in a mess. Its not even working to touch etc.
Anyone have information where I can send the phone in the US to get it serviced and how much it will cost? Or any other advice? I dont want to lose the waterproof if its fixed.
I used my insurance
Sent from my C6916 using XDA Premium 4 mobile app
is there anywhere I can sign up on sony's site to have it mailed to a repair centre in the US and shipped back to me?
Avantiel said:
My girlfriend's Z1 got damaged and the screen is in a mess. Its not even working to touch etc.
Anyone have information where I can send the phone in the US to get it serviced and how much it will cost? Or any other advice? I dont want to lose the waterproof if its fixed.
Click to expand...
Click to collapse
I don't really know in other country how that works but in France your provider always asks you if you want an insurance or not, if you take it for 13€ per month, you can crush your phone unilimed of time, you never pay anything and they change it any number of time that is necessary, with a phone like that i suggest you to take an insurance. Also the best way to not damage it is using a protection.
I use one in ballistic gel (really!) and a solid protection that fit together, ok the phone is a little ugly but really well protected :good: