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Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
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I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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That is, unless you want to keep the engraving.
Good luck!
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.
Ive had my Hero 2 months after it was released. As hero users know paint on the front casing chips, so I just "scratched" it away. It also randomly turns off and it freezes up.
2 months after the Evo came out I bought it brand new from craigslist. So i didnt even remember where my hero was, until i found it today.
My question is in the condition that its in, can I still take it to sprint so they can either fix or replace it? and in the picture attached does that red seal indicate water damage?
yes i have sprints insurance and the phone isnt in bad conditions (cosmetic), the evo just takes pretty good pics... lol
thanks in advance.
Doubt it, they rarely fix the casing, unless something else is wrong and swap out the device...
And in that condition, they may pull a "Its due to physical dmg" and won't fix it.
Sent from my 3vo via Tapatalk
yea sprints warranties are software based maybe if u brick it and say its the battery they might take it back lol.
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
Chism87 said:
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
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Use an exacto knife and a still hand. To be honest its just a sticker, would you pay more for a insured replacement or save a third of the cost by repairing the screen yourself.
Sent from my HTC Raider X710e using xda premium
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
mrakifa said:
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
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i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
Chism87 said:
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
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If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
8125Omnimax said:
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
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Not true.....Smh
randong said:
Not true.....Smh
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Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
8125Omnimax said:
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
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First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
randong said:
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
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Regardless, If he wants to take the chance at fixing it himself, he can do so. He would be saving at least half of the cost or more asurion would charge as a premium ( $199)
FYI HTC VIVID Replacement Screen:
http://www.aliexpress.com/fm-store/...-Screen-Replacement-Parts-OEM-Repair-Fix.html
And thats $65 for just the replacement screen.
95% of the people registered on XDA could replace the Vivid screen with no issue and the right tools, and i am probably not exaggerating.
I dont know if you follow the news but Sen. Chuck Schumer ( NY-Democrat ) is very close to striking a change early 2012 as to how Asurion handles claims universally in the US for all insured phones. He supports SOPA unfortunately.
Make sure when you order the replacement screen ,it comes with the double sided tape attached
Sent from my HTC Raider X710e using xda premium
8125,
That's the LCD, I just need the screen. I'll probably get it off eBay. Yeah, I really don't want to go the fraud route. It's just a ripoff that I have to pay $199 for a new one. But, then again... It's an insurance company. Its their job to rip you off.
My HTC has major build quilty issues. The power button is flush with the top making turning on the phone annoying as hell and one side of the gaples construction has a huge gap on my screen! Ugggg. Can't trade it in at att since I'm pass 14 days and now its getting anoyying.
My question is... How is HTC with their warranty system? Do I just send my phone in to them? Are they good with sending me back a decent unit.. Will it be a new one or mine fixed? I don't see how they can open these phones without heat guns lol. And how long did it take?
Thanks guys!
Nickslife89 said:
My HTC has major build quilty issues. The power button is flush with the top making turning on the phone annoying as hell and one side of the gaples construction has a huge gap on my screen! Ugggg. Can't trade it in at att since I'm pass 14 days and now its getting anoyying.
My question is... How is HTC with their warranty system? Do I just send my phone in to them? Are they good with sending me back a decent unit.. Will it be a new one or mine fixed? I don't see how they can open these phones without heat guns lol. And how long did it take?
Thanks guys!
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AT&T will trade it out for you. You bought it from them so it goes back to them. You can send it to HTC but you will be without a phone for 10 days or longer. They are sending out replacement units I have not heard of them repairing a unit. But as I said if it's AT&T branded take it back to the store and get another one.
nullkill said:
AT&T will trade it out for you. You bought it from them so it goes back to them. You can send it to HTC but you will be without a phone for 10 days or longer. They are sending out replacement units I have not heard of them repairing a unit. But as I said if it's AT&T branded take it back to the store and get another one.
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I've tried I'm pass the 14 days they keep saying there is nothing they can do
Nickslife89 said:
I've tried I'm pass the 14 days they keep saying there is nothing they can do
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I would get a manager. They are responsible for the warranty for 1 years time. The gaps in the gapless construction is a warranty issue. You may need to just call into AT&T and they will get you a replacement sent to your house.