Database Develop

Relocked boot loader after HTC repair

So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?

What "internals" did you mark? Most likely it's not the same phone.

Could be same phone, different motherboard.

a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...

Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.

futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)

Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".

so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.

HTC has absolutely the best customer service I have ever dealt with...

ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you

Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?

So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.

leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.

[Q] Has anyone disassembled their vivid?

If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty

Chism87 said:
If you take the back cover off, there's a void sticker on a round piece of plastic... Covering a screw. Is there anyway to reattach that? I want to replace my cracked screen but don't want to void my warranty
Click to expand...
Click to collapse
Use an exacto knife and a still hand. To be honest its just a sticker, would you pay more for a insured replacement or save a third of the cost by repairing the screen yourself.
Sent from my HTC Raider X710e using xda premium

Do u have insurance?
Sent from my HTC PH39100 using Tapatalk

mrakifa said:
Do u have insurance?
Sent from my HTC PH39100 using Tapatalk
Click to expand...
Click to collapse
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.

Chism87 said:
i do, but there's a $199 deductible.. so, i'm debating on replacing the screen, report it lost then sell it on craigslist and pay the $200 or just be honest and tell them i want a replacement due to the cracked screen.
Click to expand...
Click to collapse
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium

8125Omnimax said:
If you use your insurance do it the right way. If you falsify that you lost the phone to asurion they will blacklist your imei for the broken phone in question, if the craigslist buyer wants to activate it on att, they are not gonna be too happy
When you get a replacement phone from asurion, they direct you to a site to tie in your new sim card that they ship to you with the imei of the new phone ( this relinks your new phone to the insurance). Fail to do so they will hit you with a retail charge on your next bill.
If you have the courage to fix it yourself then by all means do, but if you're new to this, but considering the risks.
Sent from my HTC Raider X710e using xda premium
Click to expand...
Click to collapse
Not true.....Smh

randong said:
Not true.....Smh
Click to expand...
Click to collapse
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.

8125Omnimax said:
Here is a little ding dong truth for you randong. Encouraging users to fraud their insurance is not the way to get your point across. swallow these two pictures taken from a recent replacement for a damaged Vivid on my second line.
Its Very True!, now smack your head again.
Click to expand...
Click to collapse
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do

randong said:
First off let me say I didn't encourage him/her to do nothing I only stated that you statment isn't true I have never heard of a backlisted att phone ...not to be confused with sprint or verizion that does render your phone useless..iv personally seen people lose their phone get the replacement and the find the phone they lost in the first place and all they had to do was stick in the new sim card into their old cell phone and low and behold it works with no problems ...I don't care what you think about them pictures but the fact is your wrong becauseiv seen it with my own 2 eyes several times ....just because the law says we can't smoke weed doesn't mean that we don't ... Rules on paper simply put there to scare people ....and what's the point anyway you kno the guy obviously know what's he's talkin about with the insurance and what he's going to do
Click to expand...
Click to collapse
Regardless, If he wants to take the chance at fixing it himself, he can do so. He would be saving at least half of the cost or more asurion would charge as a premium ( $199)
FYI HTC VIVID Replacement Screen:
http://www.aliexpress.com/fm-store/...-Screen-Replacement-Parts-OEM-Repair-Fix.html
And thats $65 for just the replacement screen.
95% of the people registered on XDA could replace the Vivid screen with no issue and the right tools, and i am probably not exaggerating.
I dont know if you follow the news but Sen. Chuck Schumer ( NY-Democrat ) is very close to striking a change early 2012 as to how Asurion handles claims universally in the US for all insured phones. He supports SOPA unfortunately.

Make sure when you order the replacement screen ,it comes with the double sided tape attached
Sent from my HTC Raider X710e using xda premium

8125,
That's the LCD, I just need the screen. I'll probably get it off eBay. Yeah, I really don't want to go the fraud route. It's just a ripoff that I have to pay $199 for a new one. But, then again... It's an insurance company. Its their job to rip you off.

Hope for a Bricked Vivid ?? { Discussions of Possible Solutions }

Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW

bump....
Hope I wasn't a Idiot to buy a bricked VIVID ??

I don't think any solution has been found so far. If you hadn't already known, our vivid section is really small with not a ton of development going on. The people that couldn't follow directions were sort of left in the dust, and I don't know of anyone working on a fix for the bricks.
Sent from my HTC PH39100 using xda premium

mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
How "bricked" is it? Will it power on? Get to HBOOT?

timbrendelaz said:
How "bricked" is it? Will it power on? Get to HBOOT?
Click to expand...
Click to collapse
I assume he's talking about the worst kind we've seen. Like the noob who pissed off PG and made him leave.
Sent from my HTC PH39100 using xda premium

If it powers on and you are able to go to HBoot it can be saved.
Sent from my HTC PH39100 using xda premium

If you can get into Qualcomm dload mode, you should still have a shot at fixing it. If it literally can't get into dload mode, does not boot into fastboot, or any other possible method of pushing files to the phone, then yes, it is bricked. You will have to find a way to use JTAG or send it to an HTC service center.

Thank you all !!!!! hoping for RIFF box to work

I started a similar thread.....I also have a bricked Vivid.....I have been able to get mine to be recognized by QPST on com6 in phone download mode.....the question is, what do I do now? QPST seems to be pretty straight forward, but I have no idea where to find the necessary files to flash the phone. Any ideas?
Sent from my SAMSUNG-SGH-I727 using xda premium

..

I haven't been able to find any .hex files for our device. Tried opening the various .img files extracted from the PH39IMG.zip in a hex editor and saving them as .hex files but QPST returns an error. I don't have any experience in hex editing, but I know I can't brick the phone any worse. My g/f has went back to an HTC Inspire so I am going to keep this hope alive as a side project.
Sent from my SAMSUNG-SGH-I727 using xda premium

Whether this guy who bricked his phone was a NOOB, isnt really an issue now is it? Nor if he is one of the ones whom ticked off PG.. I bricked my Vivid, and 1) I'm not a NOOB. 2) I followed Directions to the letter ... did everything right and it still bricked.. but i had insurance through BestBuy , sent it in and got a new phone 2 days later.. re-tried the same steps i did before which bricked my phone, and it went through without a hitch... We arent here to judge people nor start up another thread which can potentially lead to another mass exodus from XDA

Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium

Haha. Sucks for the guy who let it go so cheap. Lol
Sent from my HTC PH39100 using XDA

djelement1 said:
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?

I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....

Hi I seen your problem to me step and follow these steps to get here http://forum.xda-developers.com/showpost.php?p=20807914&postcount=2 download from here http://www.filefactory.com/f/002b74e0f4775869/ version for AT & T is this RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52 install it from your computer and running.
Forgive my English.

djelement1 said:
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Click to expand...
Click to collapse
did you send the phone to them? did you got it back? did you had to pay anything?

slapshot30 said:
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
Click to expand...
Click to collapse
JEANRIVERA said:
did you send the phone to them? did you got it back? did you had to pay anything?
Click to expand...
Click to collapse
yeah i've sent them many phones, a couple of hd2, touch pro, touch pro2
can't remember what else but yeah if ur not original owner from a store they go by production date of the phone, i've been lucky that i always got them fixed for free, only once they said that said that the damage to my screen was due to physical damage and didn't fix it, and they charged me $40 (they call it a triage fee) other than that, i had to pay to ship it to them but it's worth the $5 using usps priority mail, they ship back at their cost with a nice box and HTC lint free cloth lol

You need the H-BOOT
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
If you need the H-BOOT let me know i,ll give you a copy once you have it leave it as is just put the zip file (PH39IMG.ZIP) to the root of the sd card hold down vol button and power at the same time once you see it boot let go and the phone will do the rest it will unbrick it for sure.

Bought second hand. Can I send for repairs?

I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?

kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
Click to expand...
Click to collapse
hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert

I would say no since you bought it 2nd hand
From my One while peeking in your window

HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app

CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
Click to expand...
Click to collapse
@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert

Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How do you contact HTC Support?

SaHiLzZ said:
How do you contact HTC Support?
Click to expand...
Click to collapse
Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app

HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty

Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.

AT&T Warranty Replacement Condition

For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
I've received replacements device's a few times. Every time I received one its in mint condition. I never saw even the tiniest of scratches anywhere on the device. You should definitely call the warranty department and let them know you want another device and explain to them why you are making the request.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Yep I just got a Galaxy S 4 Active warranty refurb. It looks brand new.
That reminds me, I need to mail the old one off.

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
Flawless condition. However, I only received the main phone: no battery, back or stylus. (I'm assuming that's normal)

thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
Click to expand...
Click to collapse
My replacement was brand new. It came in a sealed box and the phone had the plastic on it and everything. I don't know if you have a deductible, but mine was $200 and for $200 I'd better get a brand new phone...
I loved the feeling and sound of pulling the screen protector off of a new phone.

I got 2 replacements phones the first one was in a box and in immaculate condition but had an issue with ram partition, they sent me a second phone that was wrapped up in plastic and had a couple of fine scratches on the screen.
Sent from my SM-G900A using XDA Premium 4 mobile app

Refurbished phones should typically be in like-new condition. There should not be any scratches on it. Return it.

Thanks everyone. That's what I pretty much figured.
Called AT&T and complained. Another refurbished one is in the mail. Hopefully this one is in better condition.

Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
Click to expand...
Click to collapse
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.

thatpimp007 said:
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.
Click to expand...
Click to collapse
How do you plan on using odin to revert back to stock?

440bro said:
How do you plan on using odin to revert back to stock?
Click to expand...
Click to collapse
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.

thatpimp007 said:
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.

440bro said:
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.
Click to expand...
Click to collapse
Good catch. Is there another way to revert to stock before sending back in?

thatpimp007 said:
Good catch. Is there another way to revert to stock before sending back in?
Click to expand...
Click to collapse
You can restore your nandroid backup to the stock slot. Remove any apps requiring root access. Remove safestrap, then un-root.

thatpimp007 said:
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
Click to expand...
Click to collapse
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Went to the Bestbuy store and the Samsung reps helped me reflash to the stock firmware. No questions asked. I handed her the phone and she plugged it to her pc and flashed it without checking anything on my phone. Flashed only took like 5 minutes. I'm back to stock.

redh0rse said:
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
I've had a phone restored to stock by Best Buy before that wasn't purchase there.
I don't think they have a set policy. It just depends who you talk to and if they are cool or not.

redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
Click to expand...
Click to collapse
I actually just bought a brand spanking new note 3 for my son and it had mj5. What was the luck of that.
Sent from my SM-N900A using XDA Free mobile app

had my note 2 replaced and the replacement phone was not up to par for me. so i called and complained that my phone i was sending them was in better shape than the replacement. they said they would make sure i get a nice one. the 2nd one they sent me looked like a brand new phone. all the stickers on it and not a single mark anywhere, dont settle for crap that they send you. make sure you like it or keep sending them back