Database Develop

Hope for a Bricked Vivid ?? { Discussions of Possible Solutions }

Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW

bump....
Hope I wasn't a Idiot to buy a bricked VIVID ??

I don't think any solution has been found so far. If you hadn't already known, our vivid section is really small with not a ton of development going on. The people that couldn't follow directions were sort of left in the dust, and I don't know of anyone working on a fix for the bricks.
Sent from my HTC PH39100 using xda premium

mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
How "bricked" is it? Will it power on? Get to HBOOT?

timbrendelaz said:
How "bricked" is it? Will it power on? Get to HBOOT?
Click to expand...
Click to collapse
I assume he's talking about the worst kind we've seen. Like the noob who pissed off PG and made him leave.
Sent from my HTC PH39100 using xda premium

If it powers on and you are able to go to HBoot it can be saved.
Sent from my HTC PH39100 using xda premium

If you can get into Qualcomm dload mode, you should still have a shot at fixing it. If it literally can't get into dload mode, does not boot into fastboot, or any other possible method of pushing files to the phone, then yes, it is bricked. You will have to find a way to use JTAG or send it to an HTC service center.

Thank you all !!!!! hoping for RIFF box to work

I started a similar thread.....I also have a bricked Vivid.....I have been able to get mine to be recognized by QPST on com6 in phone download mode.....the question is, what do I do now? QPST seems to be pretty straight forward, but I have no idea where to find the necessary files to flash the phone. Any ideas?
Sent from my SAMSUNG-SGH-I727 using xda premium

..

I haven't been able to find any .hex files for our device. Tried opening the various .img files extracted from the PH39IMG.zip in a hex editor and saving them as .hex files but QPST returns an error. I don't have any experience in hex editing, but I know I can't brick the phone any worse. My g/f has went back to an HTC Inspire so I am going to keep this hope alive as a side project.
Sent from my SAMSUNG-SGH-I727 using xda premium

Whether this guy who bricked his phone was a NOOB, isnt really an issue now is it? Nor if he is one of the ones whom ticked off PG.. I bricked my Vivid, and 1) I'm not a NOOB. 2) I followed Directions to the letter ... did everything right and it still bricked.. but i had insurance through BestBuy , sent it in and got a new phone 2 days later.. re-tried the same steps i did before which bricked my phone, and it went through without a hitch... We arent here to judge people nor start up another thread which can potentially lead to another mass exodus from XDA

Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium

Haha. Sucks for the guy who let it go so cheap. Lol
Sent from my HTC PH39100 using XDA

djelement1 said:
Well I just got off the phone with HTC....seems I was wrong about their warranty policy. Even though I was not the ORIGINAL purchaser the PHONE is still under warranty. I will be shipping it back to HTC first thing in the AM.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?

I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....

Hi I seen your problem to me step and follow these steps to get here http://forum.xda-developers.com/showpost.php?p=20807914&postcount=2 download from here http://www.filefactory.com/f/002b74e0f4775869/ version for AT & T is this RUU_HOLIDAY_ICS_35_S_CINGULAR_3.26.502.52 install it from your computer and running.
Forgive my English.

djelement1 said:
I called HTC and gave them my contact info and all the info about the phone....IMEI#, serial #, and part #.....told them what the problem was....and they emailed me the info about sending the phone in...worst case is the problem won't be covered under warranty, in which case I will have to pay $135 to have it fixed. Hopefully it will be covered under warranty though....
Click to expand...
Click to collapse
did you send the phone to them? did you got it back? did you had to pay anything?

slapshot30 said:
Wow, I didn't even know that. All you have to do is send back the phone, no receipt, no nothing?
Click to expand...
Click to collapse
JEANRIVERA said:
did you send the phone to them? did you got it back? did you had to pay anything?
Click to expand...
Click to collapse
yeah i've sent them many phones, a couple of hd2, touch pro, touch pro2
can't remember what else but yeah if ur not original owner from a store they go by production date of the phone, i've been lucky that i always got them fixed for free, only once they said that said that the damage to my screen was due to physical damage and didn't fix it, and they charged me $40 (they call it a triage fee) other than that, i had to pay to ship it to them but it's worth the $5 using usps priority mail, they ship back at their cost with a nice box and HTC lint free cloth lol

You need the H-BOOT
mally2 said:
Hello Guys,
I recently PICKED up a DEAD VIVID from a fellow XDA'r for a really cheap price hoping I can UNBRICK it and use it
As I have understood , This phone was bricked during the ICS update Process. Looks like the Original Owner did not know what he was doing LOL,
The phone should be here in a WEEK
Can anypone shed any light on how this can be fixed and what are the possible options ?
JTAG ??? HTC service
I live in INDIA BTW
Click to expand...
Click to collapse
If you need the H-BOOT let me know i,ll give you a copy once you have it leave it as is just put the zip file (PH39IMG.ZIP) to the root of the sd card hold down vol button and power at the same time once you see it boot let go and the phone will do the rest it will unbrick it for sure.

[Q] anyone with stock nandriod HTC One Developer edition backup?

Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3

Bonely said:
Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
Click to expand...
Click to collapse
Currently it is not possible to get rid of the TAMPERED UNLOCKED or RELOCKED. We need S-Off for that. But if it makes you feel any better in my experience I have sent 3 or 4 phones to HTC with unlocked bootloaders and custom ROMS never had a issue. You have a stuck pixel there is no way under the sun HTC is going to tell you that was caused by unlocking your bootloader or rooting. You will get it back with a new screen and the bootloader and ROM will probably still be there

Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app

Bonely said:
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.

nullkill said:
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
Click to expand...
Click to collapse
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.

stevedebi said:
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
Click to expand...
Click to collapse
You would be assuming that the average person who checked the phone in would even know how to do that. I wouldn't. They will send it to HTC who will credit them for it or give them another unit. I gave you two different courses to follow and told you what would happen with both. The choice is up to you.
Also a quick look into my signature might enlighten you a tad.

Bought second hand. Can I send for repairs?

I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?

kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
Click to expand...
Click to collapse
hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert

I would say no since you bought it 2nd hand
From my One while peeking in your window

HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app

CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
Click to expand...
Click to collapse
@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert

Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How do you contact HTC Support?

SaHiLzZ said:
How do you contact HTC Support?
Click to expand...
Click to collapse
Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app

HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty

Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.

HTC Support/repair lost my phone?!

How's it going guys,so recently i had problems with my Htc One, one afternoon it started to overheat for no reason and finally died and wouldnt turn on or even charge or do anything. i called HTC,the girl on the phone said it seems its covered under warranty since it hasnt been a full year.i paid and sent in my phone to them, they received it,later told me my phone didnt fall under warranty for some reason,so i asked to send it back.
Today, i "received my phone" ,noticed a scratch on the screen (which mine didnt have)
tried connecting it and powering it and and it wouldnt do anything,it would do the HTC sounds when it powers on,so i was confused....
I turned it over and noticed it had the red "BEATS" logo,which mine didnt have,and it had the AT&T stamp on it!
wtf,they sent me the wrong phone,so now , they basicly lost my phone and sent me a random one!
I know its not mine just not cause of the AT&T and BEATS print on it,but also it came with a sticker on the back with the phones serial number which doesnt match mine either,and to verify this,i plugged it in to my computer,and when i right click on HTC ONE and click on properties ,it gives me a AT&T software version along with the phones serial number.
I called in and the rep told me i had to call in tomorrow and speak to a tech. has anybody here experienced anything like this with HTC? what should i do now? call them and ask them to send me my phone? what if they don't have it and have lost it? should they send me a refurbished one? they should also pay for the "wrong" phone i received to get shipped back?
i'm way confused ,sucks! hopefully they sort things out at HTC repair center and send me a replacement/refurbished Sprint HTC One,this is just absurd.
any advice would be helpful!

Greetings,
Please post all questions in Q&A.
Thread moved.
Thank You,
BD619

[Q] Replace camera

Basically i want to replace the camera because the purple/pink tint is just horrible now. I want to send it back to htc but i can't because i believe my warranty is finished and its rooted and has a custom rom which i really don't know how to revert everything back to bone stock so is it possible for me to replace it

jezzba said:
Basically i want to replace the camera because the purple/pink tint is just horrible now. I want to send it back to htc but i can't because i believe my warranty is finished and its rooted and has a custom rom which i really don't know how to revert everything back to bone stock so is it possible for me to replace it
Click to expand...
Click to collapse
If your warranty is expired, juts send the phone to htc. They will charges you anyway so no need to return back to stock. Don't attempt to replace the camera yourself.

alray said:
If your warranty is expired, juts send the phone to htc. They will charges you anyway so no need to return back to stock. Don't attempt to replace the camera yourself.
Click to expand...
Click to collapse
But will HTC accept it though since its rooted

jezzba said:
But will HTC accept it though since its rooted
Click to expand...
Click to collapse
Yes, since it is out of warranty they don't care if it is root or not.

jezzba said:
But will HTC accept it though since its rooted
Click to expand...
Click to collapse
I'm fairly sure that because HTC confirmed this as a manufacturing defect they would repair this outside of warranty also. Just send it in the worst that will happen is you'll get a bill for the repair.
But the only reason to return to stock is to protect your warranty. If you don't have warranty then you have nothing to protect. :good:
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

Danny201281 said:
I'm fairly sure that because HTC confirmed this as a manufacturing defect they would repair this outside of warranty also. Just send it in the worst that will happen is you'll get a bill for the repair.
But the only reason to return to stock is to protect your warranty. If you don't have warranty then you have nothing to protect. :good:
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:
Click to expand...
Click to collapse
i just got off the phone with HTC i have to give it back to Vodafone and i reckon they won't accept it back

jezzba said:
i just got off the phone with HTC i have to give it back to Vodafone and i reckon they won't accept it back
Click to expand...
Click to collapse
If it's still under contract I don't suppose Vodafone will be best pleased. But I don't think you will need to actually send the device to Vodafone.
When I sent mine in for the same problem but on H3G uk. And I did return to stock first to reinstate warranty. But I contacted Three who then contacted HTC who then sent me an e-mail with some printable labels. I packaged the phone stuck the labels on and gave it to a courier and it went strait to HTC. Obviously not sure in your case as your with a different carrier who will maybe handle it differently but that's how it worked for me.
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

Danny201281 said:
If it's still under contract I don't suppose Vodafone will be best pleased. But I don't think you will need to actually send the device to Vodafone.
When I sent mine in for the same problem but on H3G uk. And I did return to stock first to reinstate warranty. But I contacted Three who then contacted HTC who then sent me an e-mail with some printable labels. I packaged the phone stuck the labels on and gave it to a courier and it went strait to HTC. Obviously not sure in your case as your with a different carrier who will maybe handle it differently but that's how it worked for me.
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:
Click to expand...
Click to collapse
Gonna give them a call and see what they say

jezzba said:
Gonna give them a call and see what they say
Click to expand...
Click to collapse
Good luck :fingers-crossed:
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

I actually just recently got mine back from HTC in Houston TX where they replaced the internals of mine, gave me a new camera module and sent it back, all for free.
My unit was outside of the warranty by a few months, and they still did the repairs for free.
My unit was also custom ROM, custom recovery, and SuperCID.
I will say, I discussed it with several techs on their end, I told them everything I remember doing to it, and even outlined the custom ROM, custom recovery, and that it was superCID, as well as which versions of any custom firmware\software that I put on it.
Originally they sent me a $200 quote, but then when discussing it with them over the phone they were quick to retract and do the work for free under extended warranty.
THIS is the exact reason I love and have loved HTC, and why I've gotten others to experience the same by purchasing HTC devices (HTC One)