[Q] Replace camera - One (M7) Q&A, Help & Troubleshooting

Basically i want to replace the camera because the purple/pink tint is just horrible now. I want to send it back to htc but i can't because i believe my warranty is finished and its rooted and has a custom rom which i really don't know how to revert everything back to bone stock so is it possible for me to replace it

jezzba said:
Basically i want to replace the camera because the purple/pink tint is just horrible now. I want to send it back to htc but i can't because i believe my warranty is finished and its rooted and has a custom rom which i really don't know how to revert everything back to bone stock so is it possible for me to replace it
Click to expand...
Click to collapse
If your warranty is expired, juts send the phone to htc. They will charges you anyway so no need to return back to stock. Don't attempt to replace the camera yourself.

alray said:
If your warranty is expired, juts send the phone to htc. They will charges you anyway so no need to return back to stock. Don't attempt to replace the camera yourself.
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Click to collapse
But will HTC accept it though since its rooted

jezzba said:
But will HTC accept it though since its rooted
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Click to collapse
Yes, since it is out of warranty they don't care if it is root or not.

jezzba said:
But will HTC accept it though since its rooted
Click to expand...
Click to collapse
I'm fairly sure that because HTC confirmed this as a manufacturing defect they would repair this outside of warranty also. Just send it in the worst that will happen is you'll get a bill for the repair.
But the only reason to return to stock is to protect your warranty. If you don't have warranty then you have nothing to protect. :good:
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

Danny201281 said:
I'm fairly sure that because HTC confirmed this as a manufacturing defect they would repair this outside of warranty also. Just send it in the worst that will happen is you'll get a bill for the repair.
But the only reason to return to stock is to protect your warranty. If you don't have warranty then you have nothing to protect. :good:
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:
Click to expand...
Click to collapse
i just got off the phone with HTC i have to give it back to Vodafone and i reckon they won't accept it back

jezzba said:
i just got off the phone with HTC i have to give it back to Vodafone and i reckon they won't accept it back
Click to expand...
Click to collapse
If it's still under contract I don't suppose Vodafone will be best pleased. But I don't think you will need to actually send the device to Vodafone.
When I sent mine in for the same problem but on H3G uk. And I did return to stock first to reinstate warranty. But I contacted Three who then contacted HTC who then sent me an e-mail with some printable labels. I packaged the phone stuck the labels on and gave it to a courier and it went strait to HTC. Obviously not sure in your case as your with a different carrier who will maybe handle it differently but that's how it worked for me.
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

Danny201281 said:
If it's still under contract I don't suppose Vodafone will be best pleased. But I don't think you will need to actually send the device to Vodafone.
When I sent mine in for the same problem but on H3G uk. And I did return to stock first to reinstate warranty. But I contacted Three who then contacted HTC who then sent me an e-mail with some printable labels. I packaged the phone stuck the labels on and gave it to a courier and it went strait to HTC. Obviously not sure in your case as your with a different carrier who will maybe handle it differently but that's how it worked for me.
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:
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Gonna give them a call and see what they say

jezzba said:
Gonna give them a call and see what they say
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Click to collapse
Good luck :fingers-crossed:
Sent from my HTC One M7 - ARHD 82.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

I actually just recently got mine back from HTC in Houston TX where they replaced the internals of mine, gave me a new camera module and sent it back, all for free.
My unit was outside of the warranty by a few months, and they still did the repairs for free.
My unit was also custom ROM, custom recovery, and SuperCID.
I will say, I discussed it with several techs on their end, I told them everything I remember doing to it, and even outlined the custom ROM, custom recovery, and that it was superCID, as well as which versions of any custom firmware\software that I put on it.
Originally they sent me a $200 quote, but then when discussing it with them over the phone they were quick to retract and do the work for free under extended warranty.
THIS is the exact reason I love and have loved HTC, and why I've gotten others to experience the same by purchasing HTC devices (HTC One)

Related

[Q] anyone with stock nandriod HTC One Developer edition backup?

Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
Bonely said:
Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
Click to expand...
Click to collapse
Currently it is not possible to get rid of the TAMPERED UNLOCKED or RELOCKED. We need S-Off for that. But if it makes you feel any better in my experience I have sent 3 or 4 phones to HTC with unlocked bootloaders and custom ROMS never had a issue. You have a stuck pixel there is no way under the sun HTC is going to tell you that was caused by unlocking your bootloader or rooting. You will get it back with a new screen and the bootloader and ROM will probably still be there
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
Bonely said:
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
nullkill said:
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
Click to expand...
Click to collapse
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
stevedebi said:
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
Click to expand...
Click to collapse
You would be assuming that the average person who checked the phone in would even know how to do that. I wouldn't. They will send it to HTC who will credit them for it or give them another unit. I gave you two different courses to follow and told you what would happen with both. The choice is up to you.
Also a quick look into my signature might enlighten you a tad.

Should i trade?

I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
no actually.
Mr.Shroom said:
Did you even talk to T-Mobile or HTC ?
Sent from my Evo 3D CDMA using xda premium
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Click to collapse
I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
adezd00 said:
I already posted this in the nexus forum. I just want to get an opinion from both sides...
I currently have the HTC One m7 on tmobile with a completely blown speaker on the top so both external sound and call sounds are ruined. I unlocked the boot loader and actually dropped it one time so there is a tiny bit of damage on the bezel, so i assume neither t mobile or htc will honor any kind of warranty. I put it up on craigslist and a guy is offering to trade me for a mint condition nexus 4 with a few cases. Should i do it?
Click to expand...
Click to collapse
I have had AT&T honor warranty even with a Relocked bootloader. If the unit is with in one year...so it still has manufacturers warranty. I dropped but always had a Trident or Otter box case so no visible damage. If you can restore the stock recovery, relock, etc...you can try HTC or T Mobile. I also searched the forums and found a way to make the screen show Locked Vs Relocked. You will have to search that. Hate to see you lose the One without trying first..then if they wont help you..do the deal as a Nexus 4 is not up to the Specs ofnthe ONE but it is Free of carrier b.s., right ? i assume it is the unit you buy from Google directly? I purposely went with the HTC ONE Developer Edition so I would have unlocked bootloader without any Carrier Restrictions...
adezd00 said:
I have had horrible luck in the past on warrenty claims with t mobile, it made me not even want to call them. I sent htc an email and they basically said they cant help me, wouldn't even say if they could repair if i paid for it. No shops around want to touch the phone, and the cant even obtain parts. Oh and the best part is that i cant even call them with a blown speaker
Click to expand...
Click to collapse
Blown speaker is not covered? Why can't you flash stock and send for repair?
schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
Click to expand...
Click to collapse
Im on the stock rom just with root. With out s-off or the ruu the bootloader will always show relocked
schn1tt3r said:
Blown speaker is not covered? Why can't you flash stock and send for repair?
Click to expand...
Click to collapse
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
It really bad luck. But a blown speaker should be covered. I'd keep hassling them. With the phone so new, I wouldn't give up.
Sent from my Evo 3D CDMA using xda premium
I think it is a fantastic deal man. I trade phones all the time And to me that sounds like a really good deal!
Sent from my ST27a using xda app-developers app
maddie01 said:
Agree, flash back to stock recovery, rom, relock...wipe sd card with any superUser (root) files and send it in, many have had warranty honored this way...it just depends what is broken or defective...the only issue is the physical damage that they could claim caused the speaker damage..? Don't know till ya try...
Click to expand...
Click to collapse
Yeah the only problem with that is that i cant find the stock recovery for the tmobile version. If i could get the recovery back and remove tampered from fastboot, i would totally be comfortable taking it in.

Bought second hand. Can I send for repairs?

I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
kuhla said:
I bought an HTC One used. Everything seemed fine with it until I tested it against my friend's HTC one. I noticed the bottom speaker on mine distorts/buzzes above a certain volume and during certain frequencies (usually bass). I'm not sure if it is blown it or somehow loose in the casings. I would like to send it in to HTC if I can but I don't know if they will even work with me since I am the second owner. Anyone else been in this situation?
Click to expand...
Click to collapse
hi,
since your device should still have warranty on it of course they will work with you. warranty is based on the device and not on the customer who bought it. hope i could help.
Robert
I would say no since you bought it 2nd hand
From my One while peeking in your window
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
CheesyNutz said:
I would say no since you bought it 2nd hand
From my One while peeking in your window
Click to expand...
Click to collapse
@CheesyNutz
hi, i wonder why you believe that second hand buyers have no warranty on their devices, can you please explain that to me (us)? For example, you buy a brandnew car, with 5 years of warranty, sell it after two months....now the one, who bought your car, has no more warranty?
As i said before, warranty is based on the device, not on the customer who first bought it. Ok, i am in Germany, but warranty is handled the same way around the world, just not the same warranty time, but should at least be six months, also in US.
Robert
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
How do you contact HTC Support?
SaHiLzZ said:
How do you contact HTC Support?
Click to expand...
Click to collapse
Call their customer service. Get the number from their website.
Most polite , educated and fast pickup I've ever had the pleasure to deal with.
Compared to other companies where I've stayed waiting for an hour before either the call dropped got transferred or I just got pissed and hung up.
Sent from my HTC One using XDA Premium 4 mobile app
HTC warranty will have some limitations. As long as it is still in warranty (not a single ONE should be out of warranty yet) they will not worry about it just don't tell them you bought it second hand. Now if the phone was out of warranty by date, then they would ask for a proof of purchase and that is where you will would run into no warranty
Tachi91 said:
HTC warranty repair don't ask questions about whether it was you who bought it or not. They only care about what's wrong and how to fix it.
I sent my ONE for repair with S-off and an unlocked BL as a converted GPE. They gave a quote since it had physical damage and sent me a new one.
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I just wanted to give and update on this. I followed your advice Tachi91 and rolled the dice on sending it in, S-OFF, second owner, custom ROM on the phone.
When I called them (number from the website) they didn't ask if I was the second owner but they did ask for the serial number which must have told them that the name did not match up. They didn't seem to care.
Sent it in. They decided it could not be fixed, I paid repair fee and received back a brand new phone.
Between the repair fee and the cost I spent on the actual phone, I got a brand new-from-the-factory HTC One for $130 less than full retail from t-mobile.
Good deal and very satisfied with how HTC handled it all.
Thanks Tachi91.

Anyone want an m8 with a broken screen?

I bought my m8 back when it was released and unfortunately dropped it two weeks later. I sent it back to HTC and they refused to fix it because i rooted it. I tried again and they still won't do it. I haven't used the phone for months any suggestions as to what to do with it? EBAY? Im just pissed at HTC sorry if wrong thread
Anyone think they are better at talking to the htc reps and could do it for me??(longshot i know but I'm desperate)
dumbkid234 said:
I bought my m8 back when it was released and unfortunately dropped it two weeks later. I sent it back to HTC and they refused to fix it because i rooted it. I tried again and they still won't do it. I haven't used the phone for months any suggestions as to what to do with it? EBAY? Im just pissed at HTC sorry if wrong thread
Anyone think they are better at talking to the htc reps and could do it for me??(longshot i know but I'm desperate)
Click to expand...
Click to collapse
How broken is it? You have a picture? I assume you didn't S-OFF?
I did s-off actually but it is now back to stock and s-on say relocked on the boot loader. The phone is completely functional besides the lcd which looks like its leaking.
dumbkid234 said:
I did s-off actually but it is now back to stock and s-on say relocked on the boot loader. The phone is completely functional besides the lcd which looks like its leaking.
Click to expand...
Click to collapse
You should've reset that RELOCKED flag to just LOCKED while it was S-OFF. If you S-OFF it again you can still do that. I guess at this point HTC already blacklisted it though. Did you use Firewater?
Captain_Throwback said:
You should've reset that RELOCKED flag to just LOCKED while it was S-OFF. If you S-OFF it again you can still do that. I guess at this point HTC already blacklisted it though. Did you use Firewater?
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Click to collapse
yeah they definitely blacklisted it i just tried again today and they know i tried to get it fixed before. I screwed myself it just sucks I've been using my old evo 3d for the last couple months.
dumbkid234 said:
yeah they definitely blacklisted it i just tried again today and they know i tried to get it fixed before. I screwed myself it just sucks I've been using my old evo 3d for the last couple months.
Click to expand...
Click to collapse
You could always look on eBay for a replacement screen/digitizer and try to replace it yourself. I haven't tried anything like that myself though.
Captain_Throwback said:
You could always look on eBay for a replacement screen/digitizer and try to replace it yourself. I haven't tried anything like that myself though.
Click to expand...
Click to collapse
Btw yes i did use firewater. And yeah ill look into it but I'm broke atm and screens cost a ton just had to buy college books this phone is supposed to be extremely annoying to repair. Anyways i guess ill throw it back on my shelf thanks anyway
If ur giving it away ill take it lol...?
$$$
How much do you want for it?
Don't know how hard it is to open the M8 up but you can try finding a bad esn M8 and swap the motherboard out. Just a suggestion....may not be worth the work ?

Question? HTC Repair Protocols

Hello Folks,
I'm have a HTC HK M8 that I need to get repaired. HTC is kind enough to offer REPAIR service to their customers, but my phone is stock, just unlocked and s-off. Will they work on it? It's just the metal case needs replaced, no software issues.
Or will they just return it to s-on?
Thank u in advance!
Had a buddy go through something similar here's what happened to him and how he got his phone fixed: https://plus.google.com/105636189571553998133/posts/P66eonF3cJL
PartimusPrime said:
Had a buddy go through something similar here's what happened to him and how he got his phone fixed: https://plus.google.com/105636189571553998133/posts/P66eonF3cJL
Click to expand...
Click to collapse
Thank you friend for sharing this experience. HTC CS has always been good to me so I will wait for reply from them.

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