I bought my m8 back when it was released and unfortunately dropped it two weeks later. I sent it back to HTC and they refused to fix it because i rooted it. I tried again and they still won't do it. I haven't used the phone for months any suggestions as to what to do with it? EBAY? Im just pissed at HTC sorry if wrong thread
Anyone think they are better at talking to the htc reps and could do it for me??(longshot i know but I'm desperate)
dumbkid234 said:
I bought my m8 back when it was released and unfortunately dropped it two weeks later. I sent it back to HTC and they refused to fix it because i rooted it. I tried again and they still won't do it. I haven't used the phone for months any suggestions as to what to do with it? EBAY? Im just pissed at HTC sorry if wrong thread
Anyone think they are better at talking to the htc reps and could do it for me??(longshot i know but I'm desperate)
Click to expand...
Click to collapse
How broken is it? You have a picture? I assume you didn't S-OFF?
I did s-off actually but it is now back to stock and s-on say relocked on the boot loader. The phone is completely functional besides the lcd which looks like its leaking.
dumbkid234 said:
I did s-off actually but it is now back to stock and s-on say relocked on the boot loader. The phone is completely functional besides the lcd which looks like its leaking.
Click to expand...
Click to collapse
You should've reset that RELOCKED flag to just LOCKED while it was S-OFF. If you S-OFF it again you can still do that. I guess at this point HTC already blacklisted it though. Did you use Firewater?
Captain_Throwback said:
You should've reset that RELOCKED flag to just LOCKED while it was S-OFF. If you S-OFF it again you can still do that. I guess at this point HTC already blacklisted it though. Did you use Firewater?
Click to expand...
Click to collapse
yeah they definitely blacklisted it i just tried again today and they know i tried to get it fixed before. I screwed myself it just sucks I've been using my old evo 3d for the last couple months.
dumbkid234 said:
yeah they definitely blacklisted it i just tried again today and they know i tried to get it fixed before. I screwed myself it just sucks I've been using my old evo 3d for the last couple months.
Click to expand...
Click to collapse
You could always look on eBay for a replacement screen/digitizer and try to replace it yourself. I haven't tried anything like that myself though.
Captain_Throwback said:
You could always look on eBay for a replacement screen/digitizer and try to replace it yourself. I haven't tried anything like that myself though.
Click to expand...
Click to collapse
Btw yes i did use firewater. And yeah ill look into it but I'm broke atm and screens cost a ton just had to buy college books this phone is supposed to be extremely annoying to repair. Anyways i guess ill throw it back on my shelf thanks anyway
If ur giving it away ill take it lol...?
$$$
How much do you want for it?
Don't know how hard it is to open the M8 up but you can try finding a bad esn M8 and swap the motherboard out. Just a suggestion....may not be worth the work ?
Related
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
What "internals" did you mark? Most likely it's not the same phone.
Could be same phone, different motherboard.
a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...
Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?
blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".
so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.
HTC has absolutely the best customer service I have ever dealt with...
ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you
Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.
Hi, I'm trying to return a Vivid to make it completely stock for warranty purposes. Everything is good, but the bootloader status still shows "re locked" instead of "locked", which has me worried. I know flashing the PH39IMG.zip file to return to factory settings will set the state back to "locked", but the file is both missing in the link from the superguide and from goo.im (which apparently just recently lost a ton of files). I've been searching all over the internet for one, and I found this:
http://d-h.st/yPN
My issue is that I'm not entirely sure if this is exactly what I'm looking for. In the worst case scenario, if this is another version of PH39IMG.zip for Rogers or something other than the US ATT Vivid, would running the RUU again bring me back to the ATT Vivid stock software?
Also, can someone tell me if ATT would even check the HBOOT status for warranty purposes if the phone is completely stock, unrooted, and everything is seemingly working? Am I wasting my time?
Thanks.
rohit275 said:
Hi, I'm trying to return a Vivid to make it completely stock for warranty purposes. Everything is good, but the bootloader status still shows "re locked" instead of "locked", which has me worried. I know flashing the PH39IMG.zip file to return to factory settings will set the state back to "locked", but the file is both missing in the link from the superguide and from goo.im (which apparently just recently lost a ton of files). I've been searching all over the internet for one, and I found this:
http://d-h.st/yPN
My issue is that I'm not entirely sure if this is exactly what I'm looking for. In the worst case scenario, if this is another version of PH39IMG.zip for Rogers or something other than the US ATT Vivid, would running the RUU again bring me back to the ATT Vivid stock software?
Also, can someone tell me if ATT would even check the HBOOT status for warranty purposes if the phone is completely stock, unrooted, and everything is seemingly working? Am I wasting my time?
Thanks.
Click to expand...
Click to collapse
If your going to a store most employees are not smart enough to notice, if you are going to an service center they might catch it. I returned my inspire for a warranty and was rooted and did not have any trouble. I will see if i have a coopy of that and will let you know.
ronnie498 said:
If your going to a store most employees are not smart enough to notice, if you are going to an service center they might catch it. I returned my inspire for a warranty and was rooted and did not have any trouble. I will see if i have a coopy of that and will let you know.
Click to expand...
Click to collapse
Thanks so much. It's going to be sent back to ATT, so service center I'm guessing (hence the worry). It's just unfortunate that both reliable links to this file on the internet both recently got broken haha. Very frustrating. If you have, you'll officially be my favorite person on the internet. Thank you.
http://forum.xda-developers.com/showthread.php?t=1630569
Bigtjmc said:
http://forum.xda-developers.com/showthread.php?t=1630569
Click to expand...
Click to collapse
Thanks, but that's not what I'm trying to do. The device was already once S-Off and is now back to S-On, however the bootloader still shows its state as re locked and not locked. I know putting it S-Off again will lock it, but that's something I'd rather not get into. Thanks though.
If anyone can reupload the PH39IMG.zip file though, I would be very grateful.
Says if you return it to s on it will say locked on post 6-7 but if the void sticker is an issue you can get them on eBay ,
I'm sorry I do not have that file
Yeah, it's actually the S-Off process that resets it to lock. I did that at one point but had to unlock bootloader again. S-ON process doesn't unfortunately reset it. The issue is, the phone is no longer with me, it belongs to a friend of mine who has moved far away. I wouldn't want her to go through the S-Off/S-On process all over again just to get the bootloader to display locked. I think we'll probably just end up sending the phone in.
Thanks for the help, though.
Oh got ya ,
Maybe you can sort it out and tell att it just stopped working and they will send you a refurbished one lol , jk good luck man sorry I couldn't have been more help.
Bigtjmc said:
Oh got ya ,
Maybe you can sort it out and tell att it just stopped working and they will send you a refurbished one lol , jk good luck man sorry I couldn't have been more help.
Click to expand...
Click to collapse
Haha its cool. She actually already has the replacement. I don't think it's a huge issue but if they want to be jerks they can see that the bootloader had once been unlocked when she sends the old phone back. I highly doubt it will be an issue, but its always difficult to know.
Thanks anyways though, it is something to think about.
Yea just play dumb att has always done me right except one time I didn't play dumb lol then I started to and got a replacement anyway .
I think if your in the one yr warranty they will work with ya
Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
Bonely said:
Hey all,
So i have been more of a forum lurker and really enjoyed all the resources on this site. However, I did a noob mistake and didn't make a backup of my stock rom before I CWM the recovery for root access. And I just noticed some problems with the phone itself that warrants an exchange (stuck pixels). But none of the posted RUU or nandriod backups correlates to what I need. Anyone out there willing to share theirs? (hopefully in the next few days before I ship this back and cross my fingers they don't notice?) Oh an anyway to get rid of the tampered warning in Hboot/Fastboot menu?
Thanks!
fyi looking for a stock 1.29.1540.3
Click to expand...
Click to collapse
Currently it is not possible to get rid of the TAMPERED UNLOCKED or RELOCKED. We need S-Off for that. But if it makes you feel any better in my experience I have sent 3 or 4 phones to HTC with unlocked bootloaders and custom ROMS never had a issue. You have a stuck pixel there is no way under the sun HTC is going to tell you that was caused by unlocking your bootloader or rooting. You will get it back with a new screen and the bootloader and ROM will probably still be there
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
Bonely said:
Well I'm sending it back to lets talk for an exchange. Should I deal with HTC directly instead?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
nullkill said:
No. You are not in warranty yet. This is a defective product upon arrival. HTC will repair it by replacing the screen Letstalk will send you a new unit. So it's up to you really which you would prefer. I know HTC will have a 10 day turn around from when the phone leaves you till it returns. Letstalk will ship you an advanced replacement but will want to put a charge on your card for the new one until the old one is returned to them.
Click to expand...
Click to collapse
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
stevedebi said:
I don't know, considering it says TAMPERED, it might be that LetsTalk would refuse to exchange, while HTC would simply repair it.
Click to expand...
Click to collapse
You would be assuming that the average person who checked the phone in would even know how to do that. I wouldn't. They will send it to HTC who will credit them for it or give them another unit. I gave you two different courses to follow and told you what would happen with both. The choice is up to you.
Also a quick look into my signature might enlighten you a tad.
It seems to be happening all the time, my HTC One 32GB has a very annoying problem with focusing: it keeps refocusing at "light speed" to the point where it's just a blur in at some times! I have HTCDev unlocked my phone and installed a rom which I had hoped would solve the problem as if it were a software issue but oh no, it still does it and it makes the phone vibrate a bit when it keeps doing it.
I'm worried that with it being HTCDev unlocked and slightly chipped with a fall I made, that I wouldn't be able to get it sent back (I've heard HTCs' repair service is a bit on the crap side), is there any fix or am I screwed?
I had a video I could show you but with my 2 post standing, I can't post links D:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Neuer_User said:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Click to expand...
Click to collapse
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
harry9991 said:
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
Click to expand...
Click to collapse
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
SkizzMcNizz said:
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
Click to expand...
Click to collapse
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
harry9991 said:
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
Click to expand...
Click to collapse
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
SkizzMcNizz said:
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
Click to expand...
Click to collapse
Hello, many thanks for your reply. I think I'll try to S-OFF to get it back to untampered, locked S-ON (seems odd, but apparently it works), I'm just worried that I wouldn't get a replacement from the shop I'd bought it from due to the damage on the phone (it has a noticeable chip and scratch on the back), I only got it a week back! Do you think I'd still be eligible, if so, I could take it into town today or tomorrow and get a replacement (hopefully) as it's so close.. Otherwise I may resort to HTC. One thing I've also noticed is that the sound is no where as near to loud as some people have suggested. I'm quite young (17) and have no hearing difficulties but the phone isn't "boomy" at all, it's only slightly superior in quality and a bit in loudness to my ol' HTC Sensation. I fear I may have a faulty device but the tampering I've been doing it and the chips may turn the warranty against me..
Hello. I am quite worried right now because I sent my phone in for repair and apparently my phone is out of warranty. Was it because I was s-off? I thought s-off had nothing to do with warranty. I feel so stupid now. I didn't know you could go from s off back to s on. The issues I am having with my HTC one is a dead pixel and the build quality. It has nothing to do with the software. The phone was given to Telus Mobility which then was sent to HTC repair. Now I get a notification that says my phone is out of warranty. Please help. My phone was also returned to stock settings and no tampered sign and locked bootloader.
PeterZhao478 said:
Hello. I am quite worried right now because I sent my phone in for repair and apparently my phone is out of warranty. Was it because I was s-off? I thought s-off had nothing to do with warranty. I feel so stupid now. I didn't know you could go from s off back to s on. The issues I am having with my HTC one is a dead pixel and the build quality. It has nothing to do with the software. The phone was given to Tells which then was sent to HTC repair. Now I get a notification that says my phone is out of warranty. Please help. My phone was also returned to stock settings and no tampered sign and locked bootloader.
Click to expand...
Click to collapse
I think you need to discuss with Tellus mate, no-one here can help much with this type of issue.
If the problems are minor, just get them to send it back as-is. Should be little/no charge.
cr1960 said:
I think you need to discuss with Tellus mate, no-one here can help much with this type of issue.
If the problems are minor, just get them to send it back as-is. Should be little/no charge.
Click to expand...
Click to collapse
Do some phones get shipped with s off by accident? I've searched online and I saw I tweet from HTC saying that s off docent void warranty.
PeterZhao478 said:
Do some phones get shipped with s off by accident? I've searched online and I saw I tweet from HTC saying that s off docent void warranty.
Click to expand...
Click to collapse
here it is: https://twitter.com/htc/status/377422743626842112
some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone
good luck
nkk71 said:
here it is: https://twitter.com/htc/status/377422743626842112
some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone
good luck
Click to expand...
Click to collapse
I hope not. I remember needing to run a RUU two times because the first time I ruued I forgot to lock up my boot loader so I rerouted and locked. After locking I ran the RUU again to clear the last and that's it. My phone still has some data but nothing to do with rooting. It also had a PW on it.
nkk71 said:
here it is: https://twitter.com/htc/status/377422743626842112
some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone
good luck
Click to expand...
Click to collapse
I also have another question... Dose a RUU format the internal memory? if it doesn't then I'm screwed.........
PeterZhao478 said:
I also have another question... Dose a RUU format the internal memory? if it doesn't then I'm screwed.........
Click to expand...
Click to collapse
yes, a full ruu wipes internal storage.
Well... It seems like HTC says that my phone has physical damage? They also said that the button was physical damage... Search Google for HTC One button flush... I bet thousands of post talk about the button and my dead pixel was caused by pressure? How do they know if pressure was put on it... HTC trolling.
nkk71 said:
yes, a full ruu wipes internal storage.
Click to expand...
Click to collapse
Do you think any of the damages look like physical damage? http://imgur.com/a/Tsokf#2