Database Develop

ATT Warranty Return to Stock

Hi, I'm trying to return a Vivid to make it completely stock for warranty purposes. Everything is good, but the bootloader status still shows "re locked" instead of "locked", which has me worried. I know flashing the PH39IMG.zip file to return to factory settings will set the state back to "locked", but the file is both missing in the link from the superguide and from goo.im (which apparently just recently lost a ton of files). I've been searching all over the internet for one, and I found this:
http://d-h.st/yPN
My issue is that I'm not entirely sure if this is exactly what I'm looking for. In the worst case scenario, if this is another version of PH39IMG.zip for Rogers or something other than the US ATT Vivid, would running the RUU again bring me back to the ATT Vivid stock software?
Also, can someone tell me if ATT would even check the HBOOT status for warranty purposes if the phone is completely stock, unrooted, and everything is seemingly working? Am I wasting my time?
Thanks.

rohit275 said:
Hi, I'm trying to return a Vivid to make it completely stock for warranty purposes. Everything is good, but the bootloader status still shows "re locked" instead of "locked", which has me worried. I know flashing the PH39IMG.zip file to return to factory settings will set the state back to "locked", but the file is both missing in the link from the superguide and from goo.im (which apparently just recently lost a ton of files). I've been searching all over the internet for one, and I found this:
http://d-h.st/yPN
My issue is that I'm not entirely sure if this is exactly what I'm looking for. In the worst case scenario, if this is another version of PH39IMG.zip for Rogers or something other than the US ATT Vivid, would running the RUU again bring me back to the ATT Vivid stock software?
Also, can someone tell me if ATT would even check the HBOOT status for warranty purposes if the phone is completely stock, unrooted, and everything is seemingly working? Am I wasting my time?
Thanks.
Click to expand...
Click to collapse
If your going to a store most employees are not smart enough to notice, if you are going to an service center they might catch it. I returned my inspire for a warranty and was rooted and did not have any trouble. I will see if i have a coopy of that and will let you know.

ronnie498 said:
If your going to a store most employees are not smart enough to notice, if you are going to an service center they might catch it. I returned my inspire for a warranty and was rooted and did not have any trouble. I will see if i have a coopy of that and will let you know.
Click to expand...
Click to collapse
Thanks so much. It's going to be sent back to ATT, so service center I'm guessing (hence the worry). It's just unfortunate that both reliable links to this file on the internet both recently got broken haha. Very frustrating. If you have, you'll officially be my favorite person on the internet. Thank you.

http://forum.xda-developers.com/showthread.php?t=1630569

Bigtjmc said:
http://forum.xda-developers.com/showthread.php?t=1630569
Click to expand...
Click to collapse
Thanks, but that's not what I'm trying to do. The device was already once S-Off and is now back to S-On, however the bootloader still shows its state as re locked and not locked. I know putting it S-Off again will lock it, but that's something I'd rather not get into. Thanks though.
If anyone can reupload the PH39IMG.zip file though, I would be very grateful.

Says if you return it to s on it will say locked on post 6-7 but if the void sticker is an issue you can get them on eBay ,
I'm sorry I do not have that file

Yeah, it's actually the S-Off process that resets it to lock. I did that at one point but had to unlock bootloader again. S-ON process doesn't unfortunately reset it. The issue is, the phone is no longer with me, it belongs to a friend of mine who has moved far away. I wouldn't want her to go through the S-Off/S-On process all over again just to get the bootloader to display locked. I think we'll probably just end up sending the phone in.
Thanks for the help, though.

Oh got ya ,
Maybe you can sort it out and tell att it just stopped working and they will send you a refurbished one lol , jk good luck man sorry I couldn't have been more help.

Bigtjmc said:
Oh got ya ,
Maybe you can sort it out and tell att it just stopped working and they will send you a refurbished one lol , jk good luck man sorry I couldn't have been more help.
Click to expand...
Click to collapse
Haha its cool. She actually already has the replacement. I don't think it's a huge issue but if they want to be jerks they can see that the bootloader had once been unlocked when she sends the old phone back. I highly doubt it will be an issue, but its always difficult to know.
Thanks anyways though, it is something to think about.

Yea just play dumb att has always done me right except one time I didn't play dumb lol then I started to and got a replacement anyway .
I think if your in the one yr warranty they will work with ya

HTC One Very bad focusing problems!

It seems to be happening all the time, my HTC One 32GB has a very annoying problem with focusing: it keeps refocusing at "light speed" to the point where it's just a blur in at some times! I have HTCDev unlocked my phone and installed a rom which I had hoped would solve the problem as if it were a software issue but oh no, it still does it and it makes the phone vibrate a bit when it keeps doing it.
I'm worried that with it being HTCDev unlocked and slightly chipped with a fall I made, that I wouldn't be able to get it sent back (I've heard HTCs' repair service is a bit on the crap side), is there any fix or am I screwed?
I had a video I could show you but with my 2 post standing, I can't post links D:

Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.

Neuer_User said:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Click to expand...
Click to collapse
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?

harry9991 said:
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
Click to expand...
Click to collapse
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.

SkizzMcNizz said:
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
Click to expand...
Click to collapse
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!

harry9991 said:
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
Click to expand...
Click to collapse
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.

SkizzMcNizz said:
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
Click to expand...
Click to collapse
Hello, many thanks for your reply. I think I'll try to S-OFF to get it back to untampered, locked S-ON (seems odd, but apparently it works), I'm just worried that I wouldn't get a replacement from the shop I'd bought it from due to the damage on the phone (it has a noticeable chip and scratch on the back), I only got it a week back! Do you think I'd still be eligible, if so, I could take it into town today or tomorrow and get a replacement (hopefully) as it's so close.. Otherwise I may resort to HTC. One thing I've also noticed is that the sound is no where as near to loud as some people have suggested. I'm quite young (17) and have no hearing difficulties but the phone isn't "boomy" at all, it's only slightly superior in quality and a bit in loudness to my ol' HTC Sensation. I fear I may have a faulty device but the tampering I've been doing it and the chips may turn the warranty against me..

[Q] Unique and Strange Manufacture Defect and Now I Need Help

Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex

Zisilius said:
Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex
Click to expand...
Click to collapse
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.

wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.

Zisilius said:
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.
Click to expand...
Click to collapse
Hey wait
Dont lose hope so early
I am here
I will help you get back to stock completely
Htc wont even say a word against you for tampering
Just do the following so that i can help you
Get in fastboot mode and in command prompt, put "fastboot getvar all"
And post the output here
I will help you
Sent from my HTC One using xda app-developers app

wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Just an info:
Getting the unlock.bin from HTC Dev doesnt mean that the phone is for sure getting unlocked. So, unless and until the phone is literally unlocked, they cannot void the warranty.

yeah....i too unlocked my xperia from sony....never had a prob with warranty....I used to flash back stock rom from pc using flashtool .... You can use a similar software for htc
And @mathrania is right
The guys at service centre probably know less than you about this stuff
Sent from my Xperia Tipo using xda premium

Sending my phone back to HTC in the UK

Hi Guys
So, I'm going to send my phone back to HTC as it's only a little under 3 months old ... Can someone advise me on their experiences with sending back to HTC for repair in the UK? I'm on Hboot 1.54 so I'm unable to go S-Off and remove the tampered flag or change my bootloader to locked instead of relocked. I can wipe it all, flash stock ROM, install stock recovery and relock my bootloader but that's about it ... I assume it shouldn't be an issue, hopefully, as the device is faulty, not due to me unlocking the bootloader and flashing ROMs so my warranty should be ok
The guy on the phone when I booked it in said I should be fine as the issue has nothing to do with me unlocking the bootloader, but I was looking for any of your experiences in the UK
Cheers

I cannot tell you if you will have or not have a problwm but can you shate why you will return the phone ? What is the issue ?
Sent from my HTC One using xda app-developers app

istoyanow said:
I cannot tell you if you will have or not have a problwm but can you shate why you will return the phone ? What is the issue ?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
The camera is faulty, it has lost focus unless you are doing a macro shot, all other shots are blurred. It also has what looks like a large area of screen bleed just at the top of the display (under the sensors and speaker grill).

hey
imalso sending mine in for a replacement now as its been in 3 times already for faulty loud speakers. each time it was returned with the same fault, they had repaired things that didnt need replacing.
anyway im also on the new hboot with android 4.2.2 installed/ i restored from backup.
im gona send mine back with a flat battery and hope they dont charge it as it has had its bootloader relocked

rotten.monkey said:
hey
imalso sending mine in for a replacement now as its been in 3 times already for faulty loud speakers. each time it was returned with the same fault, they had repaired things that didnt need replacing.
anyway im also on the new hboot with android 4.2.2 installed/ i restored from backup.
im gona send mine back with a flat battery and hope they dont charge it as it has had its bootloader relocked
Click to expand...
Click to collapse
Lol, I'm sure they'll be able to tell but hopefully it won't be an issue for us as they're faults not caused by unlocking the bootloader ... You say you're on your third, was your bootloader unlocked on the others you sent back?

AllAboutTheCore said:
Lol, I'm sure they'll be able to tell but hopefully it won't be an issue for us as they're faults not caused by unlocking the bootloader ... You say you're on your third, was your bootloader unlocked on the others you sent back?
Click to expand...
Click to collapse
No mate I was on the lower hboot with s-off. I relocked and romoved the re locked tag when sending it back. It came back updated.
Was in 2 minds wether to root again and unlock bootloader but I really didn't expect to have the fault again.
Can see em not exchanging now u watch

rotten.monkey said:
No mate I was on the lower hboot with s-off. I relocked and romoved the re locked tag when sending it back. It came back updated.
Was in 2 minds wether to root again and unlock bootloader but I really didn't expect to have the fault again.
Can see em not exchanging now u watch
Click to expand...
Click to collapse
Ahhh, hopefully it won't be a problem, if they refuse I'll not be happy because the faults have nothing to do with unlocking the bootloader so it's irrelevant ... the guy I spoke to said if they didn't do it under warranty then they'd quote me or charge me £25 to return my phone to me. that's just bo**cks tbh. I paid £489 for the phone, I've had it less than 3 months and it's faulty so me unlocking the bootloader to remove the garbage they filled my phone with is just not on.
Fingers crossed we have no issues otherwise I'll be unsure what my options are, who to complain to or whatever ... I'd certainly never buy an HTC phone again if they don't sort it out under warranty, I could understand if something I'd done had caused the screen to bleed because it's not sealed correctly under the speaker grill, or if I'd somehow damaged the camera but that's not the case.

There must be some more people on here that's sent a phone back to HTC in the UK?

Anyone want an m8 with a broken screen?

I bought my m8 back when it was released and unfortunately dropped it two weeks later. I sent it back to HTC and they refused to fix it because i rooted it. I tried again and they still won't do it. I haven't used the phone for months any suggestions as to what to do with it? EBAY? Im just pissed at HTC sorry if wrong thread
Anyone think they are better at talking to the htc reps and could do it for me??(longshot i know but I'm desperate)

dumbkid234 said:
I bought my m8 back when it was released and unfortunately dropped it two weeks later. I sent it back to HTC and they refused to fix it because i rooted it. I tried again and they still won't do it. I haven't used the phone for months any suggestions as to what to do with it? EBAY? Im just pissed at HTC sorry if wrong thread
Anyone think they are better at talking to the htc reps and could do it for me??(longshot i know but I'm desperate)
Click to expand...
Click to collapse
How broken is it? You have a picture? I assume you didn't S-OFF?

I did s-off actually but it is now back to stock and s-on say relocked on the boot loader. The phone is completely functional besides the lcd which looks like its leaking.

dumbkid234 said:
I did s-off actually but it is now back to stock and s-on say relocked on the boot loader. The phone is completely functional besides the lcd which looks like its leaking.
Click to expand...
Click to collapse
You should've reset that RELOCKED flag to just LOCKED while it was S-OFF. If you S-OFF it again you can still do that. I guess at this point HTC already blacklisted it though. Did you use Firewater?

Captain_Throwback said:
You should've reset that RELOCKED flag to just LOCKED while it was S-OFF. If you S-OFF it again you can still do that. I guess at this point HTC already blacklisted it though. Did you use Firewater?
Click to expand...
Click to collapse
yeah they definitely blacklisted it i just tried again today and they know i tried to get it fixed before. I screwed myself it just sucks I've been using my old evo 3d for the last couple months.

dumbkid234 said:
yeah they definitely blacklisted it i just tried again today and they know i tried to get it fixed before. I screwed myself it just sucks I've been using my old evo 3d for the last couple months.
Click to expand...
Click to collapse
You could always look on eBay for a replacement screen/digitizer and try to replace it yourself. I haven't tried anything like that myself though.

Captain_Throwback said:
You could always look on eBay for a replacement screen/digitizer and try to replace it yourself. I haven't tried anything like that myself though.
Click to expand...
Click to collapse
Btw yes i did use firewater. And yeah ill look into it but I'm broke atm and screens cost a ton just had to buy college books this phone is supposed to be extremely annoying to repair. Anyways i guess ill throw it back on my shelf thanks anyway

If ur giving it away ill take it lol...?

$$$
How much do you want for it?

Don't know how hard it is to open the M8 up but you can try finding a bad esn M8 and swap the motherboard out. Just a suggestion....may not be worth the work ?