Database Develop

Relocked boot loader after HTC repair

So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?

What "internals" did you mark? Most likely it's not the same phone.

Could be same phone, different motherboard.

a referb motherboard would make some sense, I just marked the internal battery tray area with some initials.
This may be a silly question, but wouldn't my device #s be different if they changed out the motherboard? everything still matches the original imei and s/n both on the physical placard and in adb...

Let me know if this is a dumb question...
but why would they replace the mobo in response to a cracked AMOLED screen?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
my guess is they probubly flash the whole phone back to stock for testing. Its easier to troubleshoot when you eliminate all outside variables. They prob replaced the screen, used a .img file to flash everything back to stock including the SPL, which would account for the relocked bootloader, and tested to make sure the new screen was working correctly. Am i correct in assuming that all your apps and settings were reset too?

blindonejc said:
So I've never posted here before but been using the tips and tricks from the MDA all the way through nexus one.
Anyway, last Wednesday night i had a few too many drinks and my phone suffered a cracked LCD.
Sent my phone to HTC and what came back was a COMPLETELY stock, LOCKED boot loader. still my phone, because i marked the phone's internals with my initials before i sent it out. I called HTC and they said my phone still has a warranty.
just an FYI
Anyone else experience this?
Click to expand...
Click to collapse
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.

futango said:
Your not the first to have a re-locked bootloader. Everyone that sent their phone in for repair gets their bootloader re-locked.
Click to expand...
Click to collapse
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)

Amdathlonuk said:
Second this.
I've sent mine in twice now for dust..etc.
Both times the same phone has been returned with a locked bootloader (for about 5 mins) ;-)
Click to expand...
Click to collapse
I sent my unlocked bootloader back and HTC gave me a replacement for free. They didn't charge me anything. They even deemed it as a "software issue".

so u can send ur phone in for the dust under the screen? Whats the turn around on that. And Id be pissed if they re locked my ****. I dont wanna do all that again. Id have to tell them not to ...lol
My dust isnt bad.. only noticeable when screen the screen is in sleep mode in a well lit place.

HTC has absolutely the best customer service I have ever dealt with...

ogdobber said:
HTC has absolutely the best customer service I have ever dealt with...
Click to expand...
Click to collapse
I agree with you

Hey me too!+++++
Iam a rough kinda guy and thought a gell case would do for protection so i took it to work and didnt even know i dented the back where the sim card is at with a sledge hammer!..bamm SOOOO I cracked the inside of the guts in the phone.. and sent it in for repairs right? I told the HTC tech that I had dust under the screen which I did and told em that the the screen crack from the inside was from constient temp change.... they charge me 130 to fix and I told them to keep the f**cking phone cuz when I had it ,it was all dusty and those bend test and all the videos of it being rugged was **** and was always swichin 3g and ****. so 2 days later I get my phone back .and looks ****in brand new.. the best part is 2 days later after I got it back theres an extra 150 in my account and its from google .130+20 cuz the tech hold fee.. sick uh?

So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.

leonnib4 said:
So, if it still somehow the same phone, could it be possible that they simply reflashed something on top of the phone to relock its bootloader?
Meaning it IS possible.
Click to expand...
Click to collapse
Of course it possible. We just don't have the right SPL.

[Q] Headphone jack broken + Unlocked Bootlader = warranty?

Hello,
I posted this in the other headphone jack thread amd didn't get an answer.
My headphone plug broke a few days ago. It works, until I barely touch the connector (i.e. in my jeans pocket), that's when I lose the left channel completely. I tried several units, they all the same problem.
I have unlocked the bootloader a while back. I understand that the warranty "may" have been voided as per HTC, however this is very obviously a hardware issue.
Does anyone know how HTC will handle this?
If that changes anything, I can also send it to Rogers' repair center instead of HTC directly.
Then again, I don't feel like loosing my phone for a few weeks if it's going to be useless or if I'm charged a pretty huge amount.
Has anyone been running into a similar issue?
Thanks!
Sent from my HTC Raider using XDA

Couldn't you just relock the bootloader?
Sent from my cm_tenderloin using xda premium

Just get the gingerbread ruu and restore yourself to stock.
Sent from my HTC PH39100 using xda premium

What if you went into a att store? Same issue
Sent from my HTC PH39100 using XDA

Have you seen this (http://forum.xda-developers.com/showthread.php?t=1301998) thread? It offers a few things to try, like covering the exposed metal/silver with a piece of electrical tape, and also suggests an app that disabled headphone buttons, so if it's shorting and thinking a button's being pressed, it won't matter

a40dayflud818 said:
Couldn't you just relock the bootloader?
Click to expand...
Click to collapse
KCutrer1 said:
Just get the gingerbread ruu and restore yourself to stock.
Click to expand...
Click to collapse
In both cases, won't they see "RELOCKED" if they boot to HBOOT? I've never actually tried to relock it, so I don't know, however it is my understanding that you can never have back a "LOCKED" HBOOT, only "RELOCKED" or "UNLOCKED".

I just had this problem and I contacted ATT. Here is my chatlog with them:
me: so my friend did something called an unlock bootloader on my phone
me: will that affect my warranty
att: Rooting your device would certainly cause issues on your phone, and ultimately affect your device and warranty.
att: I would avoid any rooting systems on the device.
me: so is my warranty void?
att: Did you download that program on your device ?
me: my friend did something on the HTC website
att: That step is not available on the HTC manufacturer's website, rooting the device would be found on a 3rd party website.
att: Was the software on your device rooted ?
me: how do i check that?
att: How do you check if your software has been rooted ?
att: I would not have that information, only the HTC manufacturer would be able to diagnose if the software has been tampered with. Did your friend root your device software ?
me: he said he went on htcdev
me: and used an unlock tool
att: Correct ! that is a 3rd party website
me: so my warranty is void?
att: I will honor this exchange as a 1 time courtesy, for future reference I would advise no rooting of the software on your device due to that could cause issues on the device.
I had the exact same problem as you and I just sent my vivid to them. idk if they are going to charge me but so far it looks good

Ugh, join the club. I can't stand the headphone jack BS. I have to hold the phone perfectly still or playback will pause.

I recently had the same problem. Headphone jack quit on unlocked and rooted Vivid. Using the Superguide from the Development section, I relocked and unrooted the phone. I brought the phone to an AT&T store. They checked the headphone jack, made sure it was broken, and went and got me a new one. They didn't check for any modification to the software. But relock and unroot just in case.

cedrikfd said:
In both cases, won't they see "RELOCKED" if they boot to HBOOT? I've never actually tried to relock it, so I don't know, however it is my understanding that you can never have back a "LOCKED" HBOOT, only "RELOCKED" or "UNLOCKED".
Click to expand...
Click to collapse
Play the "dumb" card and tell them you've had this problem before and sent it in for repair. >=)

Digging this thread from the graveyard.
My Bell Raider started doing this well... 30 minutes ago. I was actually having some minor issues with headphones, but until now, longer plugs (with mic) were working like a charm. Well now nothing works...
My problem is I am Bootloader Unlocked, S-OFF (void sticker gone...) and running a custom ROM...
Does anyone have a solution regarding this?
Sent from my HTC Raider 4G LTE running ICS.

Find a way to get it back to stock should be all good. Worked with my captivate. I haven't rooted so i can't help ya
Sent from my HTC PH39100 using XDA

HTC One Very bad focusing problems!

It seems to be happening all the time, my HTC One 32GB has a very annoying problem with focusing: it keeps refocusing at "light speed" to the point where it's just a blur in at some times! I have HTCDev unlocked my phone and installed a rom which I had hoped would solve the problem as if it were a software issue but oh no, it still does it and it makes the phone vibrate a bit when it keeps doing it.
I'm worried that with it being HTCDev unlocked and slightly chipped with a fall I made, that I wouldn't be able to get it sent back (I've heard HTCs' repair service is a bit on the crap side), is there any fix or am I screwed?
I had a video I could show you but with my 2 post standing, I can't post links D:

Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.

Neuer_User said:
Look here : http://forum.xda-developers.com/showthread.php?p=41053489
So probably hardware defect. I had the same problem.
Concerning unlocked bootloader: there are many threads here about relocking using s-off.
Click to expand...
Click to collapse
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?

harry9991 said:
I had my phone HtcDev unlocked, and doesn't that mean they'll have my phone's code on file in case I try for a replacement? I got the phone last week on Car phone warhouse, do you think they'll replace it in store if I lock it again?
Click to expand...
Click to collapse
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.

SkizzMcNizz said:
Don't worry about it being unlocked! They never check or refuse warranty. I've never read of anyone being refused warranty service for having an unlocked bootloader. I've sent many in and never had a problem. People need to stop worrying about it.
Click to expand...
Click to collapse
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!

harry9991 said:
That seems pretty good to me, how do you recommend going about locking it again as I've heard I need to do, and who should I return it to? HTC or CarphoneWarehouse? Many thanks!
Click to expand...
Click to collapse
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.

SkizzMcNizz said:
Is it s-off? If it's only bootloader unlocked go into fastboot and type fastboot oem lock. It will say relocked tho. If you're s-off there are ways to s-on and make it show "locked" but I'm not sure the s-on works very well. If you're sending it in for repair don't bother locking it at all. There are many instances were HTC hasn't cared if it's unlocked. In fact, like I said, I've never seen anyone be denied repair services because of it being unlocked or rooted. Try calling the place where you bought it first to see if they will send you out a replacement. Then call HTC if they won't.
Click to expand...
Click to collapse
Hello, many thanks for your reply. I think I'll try to S-OFF to get it back to untampered, locked S-ON (seems odd, but apparently it works), I'm just worried that I wouldn't get a replacement from the shop I'd bought it from due to the damage on the phone (it has a noticeable chip and scratch on the back), I only got it a week back! Do you think I'd still be eligible, if so, I could take it into town today or tomorrow and get a replacement (hopefully) as it's so close.. Otherwise I may resort to HTC. One thing I've also noticed is that the sound is no where as near to loud as some people have suggested. I'm quite young (17) and have no hearing difficulties but the phone isn't "boomy" at all, it's only slightly superior in quality and a bit in loudness to my ol' HTC Sensation. I fear I may have a faulty device but the tampering I've been doing it and the chips may turn the warranty against me..

[Q] Unique and Strange Manufacture Defect and Now I Need Help

Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex

Zisilius said:
Hello XDA-Community!
I own an Unlocked HTC One 32 GB bought from Let's Talk HTC online dealer and shipped to US.
I have been using information from these forums ever since I ditched my old iPhone 4 to get the new Shiny HTC One. I have had it for about two months, since the beginning of may and only a couple weeks back decided to try the fun part of Android and successfully unlocked the bootloader with HTCDev, flashed a custom recovery and rooted the phone. Since then, tried a few roms and been having a blast. The only problem I had was weak battery life, but I decide to live with it and stuck with it.
Today I discovered an overlooked or recently appeared defect with this phone, and I haven't heard of other people with the same issue, but part of the screen on the sides of the phone is lifted as if it's not mounted properly and was poorly glued ( don't know how it's manufactured ). So, I'm gonna try to do a warranty claim on it as I believe should be possible with this phone. I can't and don't want to sit this problem out as it's too much as hopefully you can see.
Sorry can't post the images directly yet:
htt p://w ww.flickr.com/photos/[email protected]/9213961604/
htt p://w ww.flickr.com/photos/[email protected]/9211184769/
htt p://w ww.flickr.com/photos/[email protected]/9211182917/
Hopefully you can see in the links that it has risen and whenever I try to push it down it either springs back up with a clicking sound or stick for a second and then slowly rises back to that position. I think this is a bit unusual as I have not seen or heard of this complaint before.
The main Question I'm having is, how do I go from having S-off and being unlocked and rooted to completely stock, meaning S-on, stock recovery, stock rom etc.. The main reason I installed S-off is so that in case something like this happens I can reset even the "relocked" status back to "locked"in the bootloader as I understood S-off lets you achieve that. S-off was performed with Revone developer build without any issues encountered during process. I did not change/flash Hboot, CID, radios or anything to do with S-off other than removing the "Tempered" flag from the bootloader.
I have the Ruu ready and everything, but am puzzled by trying to figure out the process/order in which I should execute commands and what they shall be to achieve my goal of absolute factory stock.
If anybody has experience filing warranty claims, feel free to chip in with your experiences, troubles and processes.
Thanks to anyone that can help,
Alex
Click to expand...
Click to collapse
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.

wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.

Zisilius said:
Ok then, I see. I will try to do that, but would still want to know and I believe it would help other in the future to know. How can I go back to S-on and make sure it says "locked" in the bootloader instead of "relocked".
If anybody could help, would be really welcome.
Click to expand...
Click to collapse
Hey wait
Dont lose hope so early
I am here
I will help you get back to stock completely
Htc wont even say a word against you for tampering
Just do the following so that i can help you
Get in fastboot mode and in command prompt, put "fastboot getvar all"
And post the output here
I will help you
Sent from my HTC One using xda app-developers app

wnp_79 said:
Usually, as long as the defect is undeniably a hardware issue and completely unrelated to any software tampering, HTC will still honour a warranty replacement even if you have unlocked and rooted.
Before going down the road of trying to hide this (HTC will have a record of the phone’s IMEI number on the HTCDev unlocked phones list anyway) try and send this info to HTC. You may find that are happy to repair/replace it for you under warranty as it would have happened anyway even if you had left it locked down.
Click to expand...
Click to collapse
Just an info:
Getting the unlock.bin from HTC Dev doesnt mean that the phone is for sure getting unlocked. So, unless and until the phone is literally unlocked, they cannot void the warranty.

yeah....i too unlocked my xperia from sony....never had a prob with warranty....I used to flash back stock rom from pc using flashtool .... You can use a similar software for htc
And @mathrania is right
The guys at service centre probably know less than you about this stuff
Sent from my Xperia Tipo using xda premium

Warranty Issue

Hello. I am quite worried right now because I sent my phone in for repair and apparently my phone is out of warranty. Was it because I was s-off? I thought s-off had nothing to do with warranty. I feel so stupid now. I didn't know you could go from s off back to s on. The issues I am having with my HTC one is a dead pixel and the build quality. It has nothing to do with the software. The phone was given to Telus Mobility which then was sent to HTC repair. Now I get a notification that says my phone is out of warranty. Please help. My phone was also returned to stock settings and no tampered sign and locked bootloader.

PeterZhao478 said:
Hello. I am quite worried right now because I sent my phone in for repair and apparently my phone is out of warranty. Was it because I was s-off? I thought s-off had nothing to do with warranty. I feel so stupid now. I didn't know you could go from s off back to s on. The issues I am having with my HTC one is a dead pixel and the build quality. It has nothing to do with the software. The phone was given to Tells which then was sent to HTC repair. Now I get a notification that says my phone is out of warranty. Please help. My phone was also returned to stock settings and no tampered sign and locked bootloader.
Click to expand...
Click to collapse
I think you need to discuss with Tellus mate, no-one here can help much with this type of issue.
If the problems are minor, just get them to send it back as-is. Should be little/no charge.

cr1960 said:
I think you need to discuss with Tellus mate, no-one here can help much with this type of issue.
If the problems are minor, just get them to send it back as-is. Should be little/no charge.
Click to expand...
Click to collapse
Do some phones get shipped with s off by accident? I've searched online and I saw I tweet from HTC saying that s off docent void warranty.

PeterZhao478 said:
Do some phones get shipped with s off by accident? I've searched online and I saw I tweet from HTC saying that s off docent void warranty.
Click to expand...
Click to collapse
here it is: https://twitter.com/htc/status/377422743626842112
some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone
good luck

nkk71 said:
here it is: https://twitter.com/htc/status/377422743626842112
some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone
good luck
Click to expand...
Click to collapse
I hope not. I remember needing to run a RUU two times because the first time I ruued I forgot to lock up my boot loader so I rerouted and locked. After locking I ran the RUU again to clear the last and that's it. My phone still has some data but nothing to do with rooting. It also had a PW on it.

nkk71 said:
here it is: https://twitter.com/htc/status/377422743626842112
some phones do ship s-off ("by mistake")... don't think there's a real way of proving that you s-off'ed the device... unless you left some nandroids or similar on the phone
good luck
Click to expand...
Click to collapse
I also have another question... Dose a RUU format the internal memory? if it doesn't then I'm screwed.........

PeterZhao478 said:
I also have another question... Dose a RUU format the internal memory? if it doesn't then I'm screwed.........
Click to expand...
Click to collapse
yes, a full ruu wipes internal storage.

Well... It seems like HTC says that my phone has physical damage? They also said that the button was physical damage... Search Google for HTC One button flush... I bet thousands of post talk about the button and my dead pixel was caused by pressure? How do they know if pressure was put on it... HTC trolling.

nkk71 said:
yes, a full ruu wipes internal storage.
Click to expand...
Click to collapse
Do you think any of the damages look like physical damage? http://imgur.com/a/Tsokf#2