Database Develop

[Q] Wi-Fi Woes

Ok I have a very iritating problem.
My captivate works amazing in all ways... except one. When I'm at home connected to Wifi, within a few mins of me putting the phone down, or even mid use, the wifi will just stop working. The icon still shows it to be connected however no apps are able to actually get internet. A quick pulldown of the quick access menu and tapping wifi off and back on again gets it going great... for another 5 mins. Then the same thing happens.
Its been like this ever since I got the phone, even after flashing different roms. Now i'm running a Linksys Wireless - N router - maybe they're not playing nice?
I dont think its a hardware fault because when I serve wifi, IE the captivate is an infrastructure mode access point for 3g, it stays on consistently and my laptop can tether for 2 hours or more.
Anyone know what might be causing this?
Thanks

When you have wifi on, go to menu settings and 'Wireless and network'. In Wi-Fi settings you can change the Wi-Fi timeout.

nickbarbs said:
Ok I have a very iritating problem.
My captivate works amazing in all ways... except one. When I'm at home connected to Wifi, within a few mins of me putting the phone down, or even mid use, the wifi will just stop working. The icon still shows it to be connected however no apps are able to actually get internet. A quick pulldown of the quick access menu and tapping wifi off and back on again gets it going great... for another 5 mins. Then the same thing happens.
Its been like this ever since I got the phone, even after flashing different roms. Now i'm running a Linksys Wireless - N router - maybe they're not playing nice?
I dont think its a hardware fault because when I serve wifi, IE the captivate is an infrastructure mode access point for 3g, it stays on consistently and my laptop can tether for 2 hours or more.
Anyone know what might be causing this?
Thanks
Click to expand...
Click to collapse
Try goin to settings->wireless and networks-> wifi settings (menu key)advanced and set the sleeping policy to never

I've done that...
i *Think* i've fixed it. I was using WPA2 IPK encryption or whatever.. Switched back to the 64 bit crappy WEP. Wifi was on all night and all morning with no cut out.
Might be just another linksys-is-crap situation.

HI, I figured I keep my wifi woes within a singe thread so.
I have an old D Link WBS 2310 router.
I recently got a message from AT&T that I'm near my data limit. This surprised me as my last cycle I barely got near 500mb. Since my bill isn't ready yet, I can't see exactly what it is I'm doing to use so much data.
TO be safe I figured I'd pull out my old router and set it up. After hours of hassle getting it to work on my new computer, I wasn't able to get my Captivate to hook up to it.
My laptop works fine. It gets a fast wifi signal, but my phone just says "Obtaining IP address" for a while and then gives up.
My phone gets wifi at work, at friends', at coffee shops - but not at home.
I've tried this with no encryption, WEP encryption and WPA2 encryption.
Each time my laptop would hook up to the wifi but my phone wouldn't.
I searched some other forums and found similar problems with HTC phones.
Some answers say that D Link sucks. But that answer applies to other brands as well.
Do I need "n" wifi, rather than "g"?
I don't want to buy another router only to find it still doesn't work.
Any help?

gluvox said:
HI, I figured I keep my wifi woes within a singe thread so.
I have an old D Link WBS 2310 router.
I recently got a message from AT&T that I'm near my data limit. This surprised me as my last cycle I barely got near 500mb. Since my bill isn't ready yet, I can't see exactly what it is I'm doing to use so much data.
TO be safe I figured I'd pull out my old router and set it up. After hours of hassle getting it to work on my new computer, I wasn't able to get my Captivate to hook up to it.
My laptop works fine. It gets a fast wifi signal, but my phone just says "Obtaining IP address" for a while and then gives up.
My phone gets wifi at work, at friends', at coffee shops - but not at home.
I've tried this with no encryption, WEP encryption and WPA2 encryption.
Each time my laptop would hook up to the wifi but my phone wouldn't.
I searched some other forums and found similar problems with HTC phones.
Some answers say that D Link sucks. But that answer applies to other brands as well.
Do I need "n" wifi, rather than "g"?
I don't want to buy another router only to find it still doesn't work.
Any help?
Click to expand...
Click to collapse
part of the IEEE 802.11n standard is backward compatibility with all previous 802.11 standards IIRC, so there should be no need to buy a new n device.
HOWEVER, i am also having issues with my wi-fi and my g capable router. i will meddle around with some phone and router settings to see if i can fix this, this is one area were i can actually be of some use on this forum

Hi. It turned out the wifi was broken on my captivate. I reset it to stock and it's all better. It had been working up to the previous day so I assumed that it was still working. The router goes down intermittently in general, so I've ordered a new one to see what's up.

Hi, I'm back! So after resetting the phone and getting wifi to actually connect (rather than being stuck searching for IP address), I'm now having the exact same problem is the OP. The OP seems to have solved this by switching to WEP. I tried this and it doesn't work. My timeout is set to never. Also, it's the same at home (I replaced my router) as well as at Starbucks and a friends house.
I'm connected, but can't download or sync. It works initially and then stops, and then comes back in briefly and then stops, all the while "connected." Sometimes I can fix it temporarily by turning off wifi and then turning it back on.
SO what's the deal? Is it a hardware problem? Is there some secret magic code?
edit: Just disabled encryption - same problem.

Galaxy Tab 'forgets' to reconnect to wifi?

I've notice a slight issue with my Tab. Sometimes, when it's been left sleeping for a while it 'forgets' to go back to wifi and stays on 3G connectivity, even though I'm sitting right next to the wlan router. If I check the wifi settings, the network is listed as 'out of range'. If I turn off wifi and then back on again, it connects without any trouble.
Has anyone else noticed this behaviour?

This is most certainly a router issue. The simplest fix is to reserve ip up for the tab and use fixed up settings.
I do this with all my LAN devices anyway because it adds a little security, as well as better interconnectivity.
But really you should investigate the router.

Somehow I doubt that. I'm using DD-WRT running on the classic LinkSys WRT54G, a combo that is widely famed for it reliability. I also have the router set up to serve a fixed IP to the Galaxy Tab, determined by the MAC address of the Tabs wireless interface.
I'm also running quite a few other wifi devices with the router, including three other android devices (G1, milestone, nook), and none of them show the same behavior.

I see... how many of your other devices use a dual band revision n radio? In my experience this can be a headache, even for custom firmware.

None, as far as I know. I'm not entirely sure about my wifes Motorola Milestone, but I'm pretty sure the G1 and the nook use bog standard 802.11g. I think you're right that this might be the problem. Any ideas how to improve that? It's not really a problem, just a slight blemish on the otherwise awesome experience.

This is well known android behavior making wi-fi sleep to preserver battery.
There are some mods to keep it on when sleeping.

Khisha said:
This is well known android behavior making wi-fi sleep to preserver battery.
There are some mods to keep it on when sleeping.
Click to expand...
Click to collapse
Yes, and there's nothing wrong with that. I certainly don't want wifi on all the time, I just want it to reconnect when it wakes up.

Ill look into your router tomorrow, but atm I'd say there wont be much you can do other than force g only on the router. This will stop the tab from sending crc/ plcp overhead on both bands. Crazy as it sounds, the tabs radio is actually interfering with itself in this scenario.

I just replaced my HTC HD2 with the Samsung Galaxy Tab and have the exact same problem. The HD easily picked up my work and home WiFi when I moved between them, but the Tab 'forgets' to reconnect after standby.

I'm having this problem too. Every morning I need to turn off the wifi, then immediately turn it back on, before it will reconnect. This is with an Asus WL520GC running DD-WRT.

Yes, seems to be a router/device compatibility issue.
My tab works fine in my uni network (and it has quite a few dark spots), all of my friend's networks but it intermittingly fails to reconnect to my home wlan. I have a sky router (sagem actually).
Sent from my HTC Vision using Tapatalk

I have seen this on various routers before and encountered it again last night.
There is a discussion on the cause here:
http://forum.xda-developers.com/showthread.php?t=839367&highlight=connect+wifi&page=3
It is due to the lease expiring from the access point and the device requesting the old IP with first sending a discovery message.
One work around - not the best - is to reboot the router. Then the Tab seems able to connect. Also I think if you connect ofter to the router you might not see this as the device will ask for a new lease.
Another - from the above referenced post - is to create a DHCP reservation for the Tab. This will ensure it gets the same IP address every time. I made this change to my router - so we will see.
Hope this helps.

Samsung Galaxy tab won't connect to WEP wireless
I am trying to get my Galaxy tab to connect to my HTC HD2 that is set up as a wi-fi hotspot.
My galaxy tab will connect to all WPA/WP2 networks but not the WEP. Please help.

mine does the same on a SMC Gateway (SMC8014WN) aswell as a D-Link Router (DIR-665)

I am going nuts here because of the same problem. Tab worked flawlessly for the last 4 months, found any router and had no wifi problems until recently. I have a D-Link DGL-4500 gaming router, and my dsl modem router also has a wifi connection. I suspect from the new firmware. Mine is a Euro model. I dont know why I upgraded from JK5 to JMG stock firmware, and wifi issues started. D-link's logs reports that it receives a deauth from the device and the connection ends... and never revives. Sometimes it happens 3-4 times in an hour, sometimes it stays connected for hours. I tried everything, static IP, delete dhcp list, etc. I have reset the device twice to factory defaults. Even then it disconnected the first minute I turned it on and set the wifi. So it should be a firmware issue. I realize that the wifi signal is also weaker now compared to the previous firmware. Congrats SAMSUNG! The Tab is consuming my data plan even when I am home. And I wonder how wifi only Tab is going to handle this problem. DOES ANYONE KNOW IF WE CAN DOWNGRADE FROM JMG?? Help is appreciated.

my tab does the same thing (so does my x10). But when I open my browser, or anything that needs wifi, it reconnects automatically, however the browser usually needs to be refreshed (retry).

elorimer said:
I'm having this problem too. Every morning I need to turn off the wifi, then immediately turn it back on, before it will reconnect. This is with an Asus WL520GC running DD-WRT.
Click to expand...
Click to collapse
exactly the same behaviour. Every morning, I'm connected to my router but nothing works. Turn-OFF->ON and it works again

I should have noticed Roto's entering line. See: http://forum.xda-developers.com/showthread.php?t=939360.
Since JMG has wifi isuues, I jumped onto JMI !

HTC One wi-fi keeps resetting my DLink DIR-655 router.

Every ten or fifteen minutes when using the phone the router will reset. So I don’t just lose the wi-fi on the phone I lose my desktop internet connection. I have the latest firmware (1.35NA) for hardware version A4. ???
Someone suggested the power hog mode in the phones wi-fi settings but that no help.

Same issue with me? Any help is appreciated.
Sent from my HTC One using xda app-developers app

I guess were just SOL. I’ve looked around on the net and the HTC One X and S had Wi-Fi issues also. This seems like kinda a big deal. Are they going to fix it or whenever you go someplace with a certain brand or router your just screwed?
I’ve had my router for some time now and none of mine or any of my friend’s laptops or phones or printers caused a problem. I was really hoping this One was the one but I guess it is getting returned.
Hackers?! Who needs em, I just walk around with my HTC phone and reboot routers.

Spent some hours with Sprint and HTC but they say they have never heard of the issue and just want to replace the phone.

Been looking around some more and it looks like the other ‘One’ models had Wi-Fi issues as well. I’ve tried some suggestions. Disabling WISH and QOS on the router seems to have made the dropout less frequent but there are still fits of them. Others also said to use WPA and not WPA2 and try a different Cipher but you should not have to do this just to get a new phone working. No other device has had an issue with my router or its settings. I guess I’m the only one though. Maybe no one uses router at home with encryption and passwords just free or open hotspots.

I also have this problem and the only fix i found for it was to set my router to use wireless G only, something with wireless N was causing the reboots on my router..btw i i have a dlink extreme N router...hope this helps u
Sent from my HTC One using Tapatalk 2

not to take this slightly off topic, but i have never had any good luck with dlink routers and wireless devices in general. i thought comcast was to blame for all of my internet issues, but they were all solved when i switched router brands.
not saying the phone and router shouldn't play nice, i just think the dlink brand of routers in general has these issues. cisco/linksys and even asus have worked a lot better for me. i own the dir-655 and that thing has never been able to handle wireless traffic without dropping connections constantly (to laptops, apple and lenovo, to tablets, nexus and ipad, to phones, iphones and a variety of android devices)

Yeah..im actually planning on picking up a linksys router this weekend
Sent from my HTC One using Tapatalk 2

Tanquen said:
Spent some hours with Sprint and HTC but they say they have never heard of the issue and just want to replace the phone.
Click to expand...
Click to collapse
If the router resets, it's a router issue, it shouldn't do that, whatever bad signals are sent to it, especially if you have remote management turned off

Lol I thought my DI-655 was defected and now I see this thread
Changed to Linksys E2500 and problem solved.

godutch said:
If the router resets, it's a router issue, it shouldn't do that, whatever bad signals are sent to it, especially if you have remote management turned off
Click to expand...
Click to collapse
You’re are not wrong but I don’t see lots of people saying that the DIR-655’s 802.11n don’t work. I do see lots of people with HTC One, One X, and so on with Wi-Fi issues. The DIR-655 has been out for a while with no more firmware updates. No other devices have this issue and I had the DNA for a time and used it on the same router without issue. Just got a message from DLink and they just act like HTC. Have you tried other 802.11n devices it must be the phone that is at fault.

slackercow said:
not to take this slightly off topic, but i have never had any good luck with dlink routers and wireless devices in general. i thought comcast was to blame for all of my internet issues, but they were all solved when i switched router brands.
not saying the phone and router shouldn't play nice, i just think the dlink brand of routers in general has these issues. cisco/linksys and even asus have worked a lot better for me. i own the dir-655 and that thing has never been able to handle wireless traffic without dropping connections constantly (to laptops, apple and lenovo, to tablets, nexus and ipad, to phones, iphones and a variety of android devices)
Click to expand...
Click to collapse
Well I've never had this happen with any of the many Wi-Fi devices I've had. I even had the DNA for a time a few months ago and it did not do this. I know the feeling when you come to the conclusion that one brand sucks but I’ve found that they all can have issues. I’ve been reading up on new routers and seems like Asus has issues, even read a review where they had dropped connections. Maybe they were in a bad spot. Maybe one too many of my neighbors is clogging up the Wi-Fi now. ??? I just know this is the only device that has done this and as usual all the manufactures involved just point fingers.

D-Link sadly makes unremarkable garbage. I have found that most residential router models are very bad....
I now use commercial grade Mikrotik routers that cost less than the Residential routers. The Mikrotik router NEVER goes down.... I have an up time that is 1.6 years and that was its installation date. I probably should update the firmware, but why reboot it.... It's working fine.
Models like this one RB/751U-2HnD are great.
***Beware nontechnical users will have no clue how to use it.

I have been having the same problem. WiFi drops every ten minutes or so. The router doesn't reset though, I just lose signal and have to turn WiFi off on the phone and turn it back on again I know the WiFi still works because my husband had it working on his iPhone at the same time mine drops. I've only had the phone since today and I need to have WiFi work because I don't get a good signal at my work. There gas to be done sort if software fix for this problembecause I see a lot of posts about this same issue.
Sent from my HTC One using xda app-developers app

Well I've-
Set the phone for Best Wi-Fi performance, uses more power.
Disabled WISH & QOS.
Restarted the phone and router a few times.
Today I'm trying:
Set the phone to 2.4GHz only.
Set a DHCP reservation for the TCP/IP address.
The next step would be to use 802.11g only.

Yeah...tried just about everything also, and sadly Wireless G only was the only thing that worked....
Sent from my HTC One using Tapatalk 2

i3am5not8real13 said:
Yeah...tried just about everything also, and sadly Wireless G only was the only thing that worked....
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
That's lame but I don't get why my HTC DNA did not seem to mind the DIR-655. Did you try to re-flash the router? Going to 802.11g only takes me down to 20MBPS from 27 with 802.11n.

Hello, I am having the same problem but with a DLink DGL-4500 router, its really annoying

Yep, tried reflashing firmware and restoring to factory defaults, still sno go...yeah the drop in speed really suck, really noticeable when streaming vids
Sent from my HTC One using Tapatalk 2

i3am5not8real13 said:
Yep, tried reflashing firmware and restoring to factory defaults, still sno go...yeah the drop in speed really suck, really noticeable when streaming vids
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
I could not tell the difference. With N only setup and everything at auto it would just show 55-65 Mbps in the router status. I forced the transmission rate and channel width to the highest settings and while the Mbps on the router status page would then show 130-150Mbps it was still just as slow. The Wi-Fi analyzer on the phone still showed a 65 Mbps connection. ???

[Q] New HTC One causing router to disconnect?

Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.

Wicked_Girl said:
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
Click to expand...
Click to collapse
It is most likely an incompatibility between the DGL-4500 and the wifi radio used in the One. I don't think your One is defective. There are a few (mostly older) routers that seem to have a problem with the radio used in the One (and some other wireless devices as well). I had a DGL-4300 that had the same problem with a specific laptop, and only replacing the router with a different model fixed it. I see that the last firmware update for your model was about 3 years ago so its probably time to upgrade anyway.
Replacing the wireless router will fix the problem. Your modem is fine and you didn't need to order a new one (the Moto SB6120 is much more solid than a Zoom anything).

Cheers!
Thanks for taking the time to answer my question. I was really scratching my head, having a gut instinct that your answer was going to be the case, but not knowing enough about networking to be certain. The One is a beautiful phone. My next task will be to spend many hours reading the XDA forums to learn about how to root it and install a custom ROM. I need to reclaim any memory I can from the crap software installed by Sprint that I will never use (including Facebook...sheesh).
BTW, I ordered the Zoom modem based on several things. One was the reviews of many Comcast users experiencing many of my current symptoms who also own my Motorola SB6120. It is also listed as one of Comcast's approved modems for the next tier of service when we decide to get it. Based on what you have said, I may just try the router swap first and see what happens there. That would save me some bucks! Thanks so much again!
kwolf said:
It is most likely an incompatibility between the DGL-4500 and the wifi radio used in the One. I don't think your One is defective. There are a few (mostly older) routers that seem to have a problem with the radio used in the One (and some other wireless devices as well). I had a DGL-4300 that had the same problem with a specific laptop, and only replacing the router with a different model fixed it. I see that the last firmware update for your model was about 3 years ago so its probably time to upgrade anyway.
Replacing the wireless router will fix the problem. Your modem is fine and you didn't need to order a new one (the Moto SB6120 is much more solid than a Zoom anything).
Click to expand...
Click to collapse

I can confirm intermittent resetting issues after connecting an AT&T HTC One to the DGL 4500. I wonder if the DGL 5500 (due out 8/1) will suffer the same problems.

You know what's odd about that, I have a Linksys WRT54G2 that is having intermittent problems with disconnecting from the internet overnight. It happened last night. When I woke up, my phone was connected to WiFi, but I had no connection. Each time, I have to go out to the living room and power cycle the router to get my internet back. Same issue?

Wicked_Girl said:
Recently got an HTC One M7, and love the phone, but after firing it up on its wireless connection, I began noticing that my wireless network seems to be dropping its connection quite frequently. Upon closer inspection and reflection, this is not a new occurrence, but in our iPhone 4, iPad 1, HTC Evo 4G, ROKU XS, and several other OLDER wireless products household (albeit all on wireless N), I never noticed the disconnects as much as I do with the brand new phone now added to the network. I initially noticed the intermittent disconnect problems begin in earnest about four months ago and put them down to the usual crap-tastic service from Comcast, especially since we have had several full outages in recent months while they performed "service" in the area. I have a D-Link Gamerlounge DGL-4500 router and a Motorola Surfboard SB6120 modem. The firmware on the router is as up to date as it can be, and I have factory reset the phone twice, as well as applied all software updates.
So, here is my question...can a new piece of equipment like an HTC One place such a significant increase in demand on a potentially failing wireless radio portion of a router that it really magnifies the problem? I can stream movies over ROKU with no noticeable issues, but using the One in the Google Play store or the Blink Feed will send my router offline in about two minutes or less of use. My router logs show that each time I try to use the One wirelessly, I get the following message: "[INFO] Wireless system with MAC address XXXXXXX disconnected for reason: Received Deauthentication". This is not the only time I get this message though. I get it seemingly out of the blue as well. I have contacted Comcast, and they insist, as usual, that it is my router. In this case, they may be correct, since I do understand that the wireless portion of a router can go bad long before the wired portion. I did already order a new ASUS RT-AC66U router and a Zoom 5341J Modem, since it is probably time to do so based on the number of unmentioned wireless products that we use. But, can the new phone place such a load on the network? We have always been power networks users as it is, so what on earth would a little ity-bitty cell phone add to the mix? Hopefully, the new phone's wireless radio isn't defective too. My concern is to decide whether I need to trade this phone in ASAP while I still can. I already had a horrible experience in the past with Sprint and my HTC Evo 4G that I was stuck with. Thanks in advance for any input for a noob to the forums.
Click to expand...
Click to collapse
Very interesting, and very similar to a problem I was having until recently. I kept losing my internet connection several times/day. I logged into the router and disabled WPS; problem solved. I recently moved to an apartment where there could be a lot of WPS seeking devices (including my HTC One) that were trying to connect to it. I won't get too technical, but disabling WPS solved my problems. Frankly, I'm not a fan of WPS anyway. It might be something for you to look at though.

Interesting to see such a post, I was using video call last time on my laptop and noticed horrible video quality, and turning off my phone's WiFi seemed to help a lot. I'm still trying to determine which to blame, I thought the QoS device I set up might have clogged the bandwidth before.

The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.

bsmith427 said:
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
Click to expand...
Click to collapse
While setting the router to wireless G only definitely fixes the problem, I did not buy high end gaming routers only to "cripple" them by using only wireless G. That ain't gonna happen. My DGL-4500 Gamerlounge router was specifically designed with gamers in mind, and it was definitely awesome. The ASUS RT-AC66U that I just replaced the 4500 with is another high end router. I am not dropping the signal at all in such a way as to be noticeable now, but looking through the logs carefully shows an occasional very quick drop every so often. It is curious, because my HTC Evo 4G started out with wireless N and then Sprint updated the software about six months after I bought it and removed the wireless N capability completely. That really pissed me off, let me tell you. So, to have wireless N problems still, with an HTC phone and Sprint, makes me highly suspicious. I would be curious to know if AT&T HTC One owners have the same trouble. I am willing to bet money they do not. Oops! Scratch that. I see an AT&T HTC One user above saying they have the same problem. Guess I cannot blame Sprint just yet.
I do appreciate your input though. I do not want to sound ungrateful in my above response. Another upcoming project for me will be to root my HTC Evo and see if I can restore the wireless N. then, I will just see if there is a problem with that radio. If not, I can place the blame squarely on whatever software tweaks Sprint places on these phones and proceed to rooting my HTC One as well, thereby thumbing my nose at Sprint.

Hmmmm......
jackzepplin said:
Very interesting, and very similar to a problem I was having until recently. I kept losing my internet connection several times/day. I logged into the router and disabled WPS; problem solved. I recently moved to an apartment where there could be a lot of WPS seeking devices (including my HTC One) that were trying to connect to it. I won't get too technical, but disabling WPS solved my problems. Frankly, I'm not a fan of WPS anyway. It might be something for you to look at though.
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I find your answer extremely intriguing! I am pretty sure that WPS was disabled on my DGL-4500 router because I could never get it to work, so I disabled it. However, it is enabled by default on the new router I bought. I am going to try disabling it and see if performance improves on my network. I never use WPS anyway, preferring to manually set up my devices. Thanks for the input!

ctiger said:
Interesting to see such a post, I was using video call last time on my laptop and noticed horrible video quality, and turning off my phone's WiFi seemed to help a lot. I'm still trying to determine which to blame, I thought the QoS device I set up might have clogged the bandwidth before.
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I have seen various posts on this problem advising to turn off QOS, however, since my understanding of QOS is that it is designed to prioritize the use of bandwidth properly so that things like streaming video are stutter free? Of course, everything can go horribly wrong in networking, depending on the overall circumstances. I currently have QOS turned off on my new router, but it was on on the old router. I will experiment with it later today to see if it makes a difference. I believe you can also tell QOS what to prioritize, depending on the settings available in your router software.

Wicked_Girl said:
I have seen various posts on this problem advising to turn off QOS, however, since my understanding of QOS is that it is designed to prioritize the use of bandwidth properly so that things like streaming video are stutter free? Of course, everything can go horribly wrong in networking, depending on the overall circumstances. I currently have QOS turned off on my new router, but it was on on the old router. I will experiment with it later today to see if it makes a difference. I believe you can also tell QOS what to prioritize, depending on the settings available in your router software.
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The router I have has a list for QoS devices, and if there's something wrong with that device, it might just gulp up all the bandwidth, I think, so I turned it off. But for the software QoS, which the router might try to determine which service should take the priority, I think I didn't touch. I did turn off the WPS as someone suggested, but didn't have a chance to test the performance of video call. Of course, I'm too cheap so I just got a 3MB cable service, if that's 6, it should be hard to mess up.

ctiger said:
The router I have has a list for QoS devices, and if there's something wrong with that device, it might just gulp up all the bandwidth, I think, so I turned it off. But for the software QoS, which the router might try to determine which service should take the priority, I think I didn't touch. I did turn off the WPS as someone suggested, but didn't have a chance to test the performance of video call. Of course, I'm too cheap so I just got a 3MB cable service, if that's 6, it should be hard to mess up.
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i had this problem with a BELKIN N router, i did a firmware update, and set it at n only(all my devices are n draft)works great now

bsmith427 said:
The "fix" for me that I saw on another thread on this site was setting it to transmit on 802.11 G standard only. No more intermittent router resets.
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My router started having the same issue as soon as i connected my HTC One to it, except my router is a D-Link DIR-655. The solution was similar to what bsmith said, I just turned off the 802.11n mode and had it mix between 802.11g and b modes. I did that a little over a week ago and haven't had any problems since.
My guess is that the frequency of the 802.11n mode isn't compatible with the HTC One's, but again, it's just a guess so I could be wrong.

Issues with wife's Turbo

My wife and I both have the Turbo on VZW (joint plan, etc). I generally perform any mods on my phone first, before doing the same to hers, so that I know what issues will happen and I can make sure the phone doesn't work any differently for her daily usage. So, aside from apps, we have the same phone in theory. Both phones are stock SU4TL-44, rooted, BL-unlocked (via Sunshine) states.
My wife's has been having rather poor battery life for the past many months. I can get a good 3.5+ hours of screen-on-time on my phone (as reported by GSam) but hers only gets like 1.5 hours on a good day. Her phone radio is what's reported as the largest load, so I started trying things there. We were both on the .49 radio (using the TWRP download by firstEncounter), so I thought maybe her phone doesn't like that radio, and put her back to the .44 radio. (Note, I have checked the hashes on these files, and they match. I also have used the same-exact files on both phones (via dropbox)... so it shouldn't be a radio/corruption issue.) Both
I'm not sure if the battery life has improved or not (only been a few days, but checking just now it looks like her max is now 2.5 hours in GSam, so that's a start I guess) but now another problem has come up - her phone keeps dropping the internet connection. Wifi appears to remain connected, but it shows an "!" which means it has lost internet connectivity. Checking the browser confirms that it is really lost for internet sites. (Next time, I plan to try going to the router IP and seeing if I can get to that, at least...) This drop happens sporadically, and doesn't self-repair... it is only fixed by disabling and then re-enabling Wifi. I "forgot" the wifi (2.4GHz, by the way), re-connected, and re-entered the password... this doesn't seem to fix the dropout either.
The wifi, itself, is working well. My Turbo has none of these issues, my work phone (Turbo2) doesn't appear to have issues, nor do our 2 laptops or wifi-Tivo... every other device works fine, just her phone has been giving issues.
Needless to say, the priority is to fix the dropping internet connectivity... if anyone can help me troubleshoot this further, I would appreciate it.
Longer term, I'd like to figure out the battery issues (health is reported as "good" by various battery apps... is there a way to see what the "real" capacity is, and not just "good/bad"?)... but the wifi is the primary issue. Part of me thinks of doing a factory reset (or maybe flashing SU4TL-49 and then re-rooting)... but I fear this may not fix anything.
Any help/ideas are appreciated. Thank you!
EDIT: One more difference - she has a Tile Gen2 along with the associated app. The app requires Bluetooth to be on, as it does some polling, I expect. I have turned this off for now (further testing) to see if it helps. She's had the Tile for a while, so it's not a new change... but I'm running out of ideas. Battery usage isn't significant, based on what's reported... but I thought maybe it has some effect on the wifi... I simply don't know, so I'm trying anything!

A little more info. I have left her bluetooth off for the past day, thinking that maybe Tile was the problem... it certainly seems to have helped the battery life (weird, since all the battery tools I've used don't seem to identify the app or BT as a large battery sink?)
Things were great for about 24 hours, but now the dreaded exclamation point is back. I tried getting to the router, but I get "ERR_ADDRESS_UNREACHABLE" from Chrome. Weird since I'm giving it an actual IP address (so no DNS should be involved). Phone has a valid IP address (same one it's had for a while now) and claims to have the interface "up" as well.
Any ideas, anyone?
EDIT: I see some UPNP activity in my router... I wonder if that has something to do with it. As a test, I have disabled UPNP to see if that helps (and what it breaks... which shouldn't be much, as I try to keep things explicitly configured)....

A further update in case others run into problems like this.... the issue may be caused by an interaction between my router and the bluetooth Tile app (which isn't on my phone but uses BT relatively often) - note that BT runs on the same 2.4GHz frequency as her wifi. I chose 2.4Ghz wifi (instead of 5Ghz) on her phone because it helps extend the range. Turning off BT on her phone seems to keep the connection stable and without issue... I have a little more testing to do to ensure it's the root cause before I consider it found.
There are a few potential solutions. One is to update the firmware on the router to a newer one which has an option to enable BT coexistence mode (disables some features in 2.4GHz wifi to improve compatibility). Another is to move her to 5GHz. I plan to test the coexistence mode, just to prove it's the problem... but my final solution will likely be to move her to 5GHz as the coexistence mode may reduce performance on 2.4GHz.

schwinn8 said:
A further update in case others run into problems like this.... the issue may be caused by an interaction between my router and the bluetooth Tile app (which isn't on my phone but uses BT relatively often) - note that BT runs on the same 2.4GHz frequency as her wifi. I chose 2.4Ghz wifi (instead of 5Ghz) on her phone because it helps extend the range. Turning off BT on her phone seems to keep the connection stable and without issue... I have a little more testing to do to ensure it's the root cause before I consider it found.
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What about changing Wi-Fi channels on the router?
I also disable 5GHz on both our Quarks because the 5GHz range is shorter. I set our phones to ONLY connect to 2.4GHz and that's what I use for Wi-Fi router too (even routers with dual bands, I disable the 5GHz band).
But you can change 2.4GHz Wi-Fi router channels to mitigate interference, right?
http://www.goldtouch.com/stop-bluetooth-interference-messing-devices/
How to Stop Bluetooth Interference From Messing With Your Other Devices
Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel — specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
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I don't use anything Apple -- I just quoted from that article because it suggested what I was suggesting, changing Wi-Fi channels...

Yeah, I kept testing and found that the BT wasn't the only issue (may have been part of it, but it still dropped internet after a day or two even when BT was off).
Like you said, it's probably a 2.4GHz interference issue... and since I'm in an apartment building the spectrum is rather crowded. Plus, if anyone else bought a new phone/monitor/microwave/router that could be causing the issue, too. Bottom line, there's too much out of my control, so I switched her back onto 5GHz and the problem seems to have gone away (at least for the past few days)... so I'll leave it at that. I can't solve the entire area's problem, after all!
I am on the "cleanest" channel I can find, but that's only based on seeing other routers (via Wifi Analyzer)... interference won't be "seen" there, so we can only guess on those issues.
Bottom line, switching her phone to 5GHz is good enough for now, and solves the issue. I'll flip her phone back to the 49 radio as well.
In fact, this might have also helped her battery issue - when the phone lost internet, it would sit there and suck down power for "phone radio" doing who-knows-what. I don't see why it should do that, but it really killed the battery on one of the days. Putting her on 5Ghz prevents the loss of internet, and the battery drain from that, too... so that's better. Still, she gets much less SOT than I do on my phone, and she uses it less than I do... maybe the battery just needs to be replaced after all.
I wish there was a way to see what the "real capacity" is of the battery, instead of just assuming that 100% = original capacity (which we know it won't be). Do you know of a way to get that info?