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Hi
I brought a new HTC touch diamond, i have a few problems, i am hoping that some1 will be able to advise me on how to sort this out?
1. Camera quality is very poor
2. when switching on takes abt 1 min to load
3. display goes off when making a call
4. battery last just about a day even though i dont use it much
5. the phone crashes sometimes
member786 said:
1. Camera quality is very poor
Click to expand...
Click to collapse
Compared to what? It's a mobile phone camera, it's never going to compare to a dedicated digital camera so if your expectations are too high you'll never be satisfied.
member786 said:
2. when switching on takes abt 1 min to load
Click to expand...
Click to collapse
I presume you mean after a soft reset? That's normal, the Diamond isn't just a cellphone, it's effectively a computer and computer's take time to boot up, that's just the way of things. I'm not sure why this is an issue for you because you shouldn't really have to soft reset the thing as part of day-to-day usage anyway so the time it takes should be of little consequence.
member786 said:
3. display goes off when making a call
Click to expand...
Click to collapse
That's be design, it's so you don't end up activating any of the phone functions while you've got it pressed against your ear to listen to the call. A lot of people do moan about this but I've never really understood why, you can't see the screen when you've got it pressed against the side of your head anyway so why does it matter if the screen switches off? And even if you do need to see the screen, just hit the power button to toggle it back on again, not a big deal surely?
member786 said:
4. battery last just about a day even though i dont use it much
Click to expand...
Click to collapse
Yeah, the battery is pretty ****e. The only advice I can offer is to switch off power hungry functions you're not using like wi-fi, HSDPA, Bluetooth etc as those will all hit the battery hard.
im not affected by points 1 - 4 as they are pretty minor to me.
Crashes are what seems to be my main problem as everyday there will be at least 2 crashes where my phone ceases to switch back on from sleep mode and gives a black screen till a soft reset.
After which, I will have no reception whatsoever and further resets will cause my phone to unable to find my SIM card. However, the problem persists till I get 1/2 batt, where i will get my reception back for the rest of the day
It gets really intermittent sometimes as in sometimes in the morning or sometimes at night, but never when im at the shop trying to return it
just always at least once or twice a day no matter what.
I have already switched to a new diamond twice as I had different problems with every one, each was extremely critical.
so will flashing a cooked rom help? or a new radio?
I have everything on stock as i have to hard reset it at least once a week.
does anyone have any similar problems? or did i just win the lottery 3 times
member786 said:
Hi
I brought a new HTC touch diamond, i have a few problems, i am hoping that some1 will be able to advise me on how to sort this out?
1. Camera quality is very poor
2. when switching on takes abt 1 min to load
3. display goes off when making a call
4. battery last just about a day even though i dont use it much
5. the phone crashes sometimes
Click to expand...
Click to collapse
Dude:
ALL your questions have been addressed 1000 times.
Step in XDA Devs with respect and start a search before cluttering up the site with same stuff. Search and read like we all did at one point.
Crashes: My jewel probably crashes once a month and that it, that is very understandable.
Anyhow Welcome.
someone help me out too with my diamond problem please?
anyone ?
The search button doesn't bite
Also providing some info regarding ROM and Radio would provide us with more info.
Thread is closed for the obvious reasons..
I am going to att store to ask them to fix my phone. It shuts down with any rom i used. I am back with stock now(unrooted) to be qualified for warranty. I master cleared it and flash back to stock two days ago, after around 28 hours, it shut down again. I cant live with my phone like this any more. I was later for class twice because of this phone died at mid night and didnt woke up until I turned it on.
DO YOU THINK ATT CAN FIX IT OR CAN I GET A REPLACEMENT. I LIKE THIS PHONE WHEN IT IS FULLY FUNCTIONED.
btw, MY GPS WORKS AFTER A MASTER CLEAR.
Thank you guys
pobinghun said:
I am going to att store to ask them to fix my phone. It shuts down with any rom i used. I am back with stock now(unrooted) to be qualified for warranty. I master cleared it and flash back to stock two days ago, after around 28 hours, it shut down again. I cant live with my phone like this any more. I was later for class twice because of this phone died at mid night and didnt woke up until I turned it on.
DO YOU THINK ATT CAN FIX IT OR CAN I GET A REPLACEMENT. I LIKE THIS PHONE WHEN IT IS FULLY FUNCTIONED.
btw, MY GPS WORKS AFTER A MASTER CLEAR.
Thank you guys
Click to expand...
Click to collapse
Question asked many times before. Please do a search before posting questions like this.
Anyways, here's ur answer.
1. Are u still in warranty? Since Captivate was released less than a year ago, chances are that u r.
2. Restore stock
3. Format internal SD
4. Take to AT&T service center (store, if u r within 30 days) and tell them it shuts down randomly
They will replace ur piece based on how the piece is and after verifying if u r a legitimate customer and that the piece has been bought from them, n not from some person/site offline (by verifying IMEI).
diablo009 said:
Question asked many times before. Please do a search before posting questions like this.
Anyways, here's ur answer.
1. Are u still in warranty? Since Captivate was released less than a year ago, chances are that u r.
2. Restore stock
3. Format internal SD
4. Take to AT&T service center (store, if u r within 30 days) and tell them it shuts down randomly
They will replace ur piece based on how the piece is and after verifying if u r a legitimate customer and that the piece has been bought from them, n not from some person/site offline (by verifying IMEI).
Click to expand...
Click to collapse
I got a replacement today.
I went to att store and they sent to att device support center and this phone apparently is a frequent visitor of device support center, so they replaced it without hesitation.
all those methods you listed are biascs I tried already. But thanks anyway.
I was just trying keep my old one since its gps happened to be working after 4 months of strike. And the new piece i got also has a working gps, so I am good now.
One a little thing worth mentioning here. When i told the rep at att store this phone shuts down, she asked me if i am happy with this phone. Of course I am not, but besides the gps and shutdown I really like the rest of this phone, so I said yes eventually. Do you think it might be possible if I said no and they will try to give me a phone like htc inspire 4g to just make their customer happy?
One important security-related difference I have noticed after installing this ROM over the stock ROM I had:
On my stock ROM, holding down the power/sleep button on the lock screen used to do NOTHING. I had to unlock my phone (with the pattern lock) before I could power off the phone.
On this ROM, I can power off the phone even when it is locked.
If a thief steals my phone, I want to be able to track them as long as possible. As the HTC One does not have an easily removable battery, they would not be able to power off the phone or its data connection with my lockscreen password. On this ROM, that security feature is gone.
I'm hoping this is just an obscure setting somewhere, but I already tried checking in Settings -> Security and Settings -> Power. Can anyone give me some insight into this?
ZippyDan said:
If a thief steals my phone, I want to be able to track them as long as possible. As the HTC One does not have an easily removable battery, they would not be able to power off the phone or its data connection with my lockscreen password. On this ROM, that security feature is gone.
Click to expand...
Click to collapse
There is a Xposed module that can be used instead of the one in this ROM that has exactly what you are concerned.
http://forum.xda-developers.com/showthread.php?t=2594642
Sent by smoke signals, then translated to Morse, and digitized by Monkeys.
ZippyDan said:
One important security-related difference I have noticed after installing this ROM over the stock ROM I had:
On my stock ROM, holding down the power/sleep button on the lock screen used to do NOTHING. I had to unlock my phone (with the pattern lock) before I could power off the phone.
On this ROM, I can power off the phone even when it is locked.
If a thief steals my phone, I want to be able to track them as long as possible. As the HTC One does not have an easily removable battery, they would not be able to power off the phone or its data connection with my lockscreen password. On this ROM, that security feature is gone.
I'm hoping this is just an obscure setting somewhere, but I already tried checking in Settings -> Security and Settings -> Power. Can anyone give me some insight into this?
Click to expand...
Click to collapse
if your phone is stolen, this is your friend. google.com/android/devicemanager just log in with your e-mail and you're good to go
ZippyDan said:
One important security-related difference I have noticed after installing this ROM over the stock ROM I had:
On my stock ROM, holding down the power/sleep button on the lock screen used to do NOTHING. I had to unlock my phone (with the pattern lock) before I could power off the phone.
On this ROM, I can power off the phone even when it is locked.
If a thief steals my phone, I want to be able to track them as long as possible. As the HTC One does not have an easily removable battery, they would not be able to power off the phone or its data connection with my lockscreen password. On this ROM, that security feature is gone.
I'm hoping this is just an obscure setting somewhere, but I already tried checking in Settings -> Security and Settings -> Power. Can anyone give me some insight into this?
Click to expand...
Click to collapse
I have found avast make such an app that your after I can't get URL at the moment but search through the play store for avast rooted and stolen, I will see if I can get you a link
https://play.google.com/store/apps/details?id=com.avast.android.antitheft_setup
dronepro said:
if your phone is stolen, this is your friend. google.com/android/devicemanager just log in with your e-mail and you're good to go
Click to expand...
Click to collapse
Didn't know about this, thanks. But it is useless if the phone is OFF (I just tested).
Madaz2 said:
I have found avast make such an app that your after I can't get URL at the moment but search through the play store for avast rooted and stolen, I will see if I can get you a link
https://play.google.com/store/apps/details?id=com.avast.android.antitheft_setup
Click to expand...
Click to collapse
I already have a paid subscription to Avast Anti-Theft and it is installed on my rooted HTC. I appreciate the suggestion but you are entirely missing my point. It is BECAUSE I have installed tracking software on my phone that I am so concerned about someone being able to turn off the phone at the lockscreen. Avast is slightly more useful than the google device manager because it can keep a historical record of where your phone has been, but it is still not very useful in finding a stolen phone if the phone is OFF and not transmitting current data about where the phone is!!
Thela7 said:
There is a Xposed module that can be used instead of the one in this ROM that has exactly what you are concerned.
http://forum.xda-developers.com/showthread.php?t=2594642
Click to expand...
Click to collapse
This looks good, but I am left uncertain about whether it would work on this phone. Browsing the thread reveals this information:
Confirmed Working Devices/Firmwares
HTC devices: HTC One X 4.2.2 stock Rom with Sense 5
Click to expand...
Click to collapse
Promising, except we are on 4.4 now. And the thread also indicates there were problems getting it working with Sony devices after 4.3 which had to be fixed in a separate mod. I also see this note:
A user has reported that sound options disappear when using this mod on HTC One. I currently have no idea why this happens, and I'm too busy to figure it out at this moment. Sorry.
Click to expand...
Click to collapse
ZippyDan said:
I already have a paid subscription to Avast Anti-Theft and it is installed on my rooted HTC. I appreciate the suggestion but you are entirely missing my point. It is BECAUSE I have installed tracking software on my phone that I am so concerned about someone being able to turn off the phone at the lockscreen. Avast is slightly more useful than the google device manager because it can keep a historical record of where your phone has been, but it is still not very useful in finding a stolen phone if the phone is OFF and not transmitting current data about where the phone is!!
Click to expand...
Click to collapse
yeah, but IF you have lost or had your phone stolen i was pretty sure if they take out your sim and put in a new one the phone will go into stolen mode and features will be disabled
Madaz2 said:
yeah, but IF you have lost or had your phone stolen i was pretty sure if they take out your sim and put in a new one the phone will go into stolen mode and features will be disabled
Click to expand...
Click to collapse
I'm not worried about that. In my opinion, the first few hours after a theft are the most crucial (in fact, the first hour while he is escaping to his den). What I'm worried about is the thief IMMEDIATELY turning off the phone after it gets stolen, and then having the phone wiped at his leisure.
ZippyDan said:
I'm not worried about that. In my opinion, the first few hours after a theft are the most crucial (in fact, the first hour while he is escaping to his den). What I'm worried about is the thief IMMEDIATELY turning off the phone after it gets stolen, and then having the phone wiped at his leisure.
Click to expand...
Click to collapse
What if the thief just turns airplane mode on? Does avast override it?
ZippyDan said:
One important security-related difference I have noticed after installing this ROM over the stock ROM I had:
On my stock ROM, holding down the power/sleep button on the lock screen used to do NOTHING. I had to unlock my phone (with the pattern lock) before I could power off the phone.
On this ROM, I can power off the phone even when it is locked.
If a thief steals my phone, I want to be able to track them as long as possible. As the HTC One does not have an easily removable battery, they would not be able to power off the phone or its data connection with my lockscreen password. On this ROM, that security feature is gone.
I'm hoping this is just an obscure setting somewhere, but I already tried checking in Settings -> Security and Settings -> Power. Can anyone give me some insight into this?
Click to expand...
Click to collapse
Holding down the power button for 10 seconds will always simulate a battery pull on the one whatever lock screen you have.
clarkson63 said:
Holding down the power button for 10 seconds will always simulate a battery pull on the one whatever lock screen you have.
Click to expand...
Click to collapse
then pray that the thief doesn't know about this :silly:
But yea, I think it's important to have long-press power button disabled when the phone is locked.
ZippyDan said:
Promising, except we are on 4.4 now. And the thread also indicates there were problems getting it working with Sony devices after 4.3 which had to be fixed in a separate mod. I also see this note:
Click to expand...
Click to collapse
Ah k. Yeah, I'm still using 4.3 so I don't know about if it works on KitKat.
Sent by smoke signals, then translated to Morse, and digitized by Monkeys.
ZippyDan said:
Didn't know about this, thanks. But it is useless if the phone is OFF (I just tested).
I already have a paid subscription to Avast Anti-Theft and it is installed on my rooted HTC. I appreciate the suggestion but you are entirely missing my point. It is BECAUSE I have installed tracking software on my phone that I am so concerned about someone being able to turn off the phone at the lockscreen. Avast is slightly more useful than the google device manager because it can keep a historical record of where your phone has been, but it is still not very useful in finding a stolen phone if the phone is OFF and not transmitting current data about where the phone is!!
This looks good, but I am left uncertain about whether it would work on this phone. Browsing the thread reveals this information:
Promising, except we are on 4.4 now. And the thread also indicates there were problems getting it working with Sony devices after 4.3 which had to be fixed in a separate mod. I also see this note:
Click to expand...
Click to collapse
I am not aware of anything that can be helpful if your phone is off... Every app or software will require a satellite or cell tower ak or echo request in order to find your phone. if you can find anything that magically can turn your powered off device on and you're able to track, lock or delete it, I think the entire community will love you
dronepro said:
I am not aware of anything that can be helpful if your phone is off... Every app or software will require a satellite or cell tower ak or echo request in order to find your phone. if you can find anything that magically can turn your powered off device on and you're able to track, lock or delete it, I think the entire community will love you
Click to expand...
Click to collapse
I don't know how you guys keep misinterpreting me I know nothing is useful when the phone is turned off. This is exactly why I am so eager to make sure it is impossible or at least more difficult for a thief to turn off my phone from the lockscreen, so that it STAYS ON so that I can track it.
ZippyDan said:
I don't know how you guys keep misinterpreting me I know nothing is useful when the phone is turned off. This is exactly why I am so eager to make sure it is impossible or at least more difficult for a thief to turn off my phone from the lockscreen, so that it STAYS ON so that I can track it.
Click to expand...
Click to collapse
Ah I see, it's my understanding that holding the power button for about 15-30 seconds will power off your device no matter what. As sad as that is, I think it should be that way because if for any reason your phone locks up while asleep and you cannot wake it up, you should be able to turn it off. otherwise, if it gets stolen and the thief cannot turn it off, simply removing the SIM card will render any security feature useless until the phone battery is fully discharged and he can charge, enter recovery and wipe it...
Nikos2k said:
What if the thief just turns airplane mode on? Does avast override it?
Click to expand...
Click to collapse
Avast does have an option (only when rooted I believe) to automatically activate WiFi and Cellular data even if turned off.
Of course, if you have a lockscreen this does not even matter as they would not be able to turn it off.
There is another option to have the device automatically search for open WiFi's and join automatically. I'm not sure if this is part of Avast or AndroidLost as I have both installed.
clarkson63 said:
Holding down the power button for 10 seconds will always simulate a battery pull on the one whatever lock screen you have.
Click to expand...
Click to collapse
If this 10-second press is a hardware-limitation (as in there is no way for a ROM to override this), then so be it. But I would like that to be confirmed.
But what I am mainly asking for, at the very least, is that the 3 or 4 second power button hold be disabled when on the lockscreen. I know for sure that this has changed from whichever stock version I was running to this latest Revolution ROM I am running now.
10-seconds is a long time to hold the power button, and as a thief may not know about this feature (and it might be different for every brand or model), they might give up before they hit the 10-second mark. For example, I think the Sleep + Home button hard reset for the iPhone is much more widely known, but it also requires only like 5 or 6 seconds of holding.
ZippyDan said:
If this 10-second press is a hardware-limitation (as in there is no way for a ROM to override this), then so be it. But I would like that to be confirmed.
But what I am mainly asking for, at the very least, is that the 3 or 4 second power button hold be disabled when on the lockscreen. I know for sure that this has changed from whichever stock version I was running to this latest Revolution ROM I am running now.
10-seconds is a long time to hold the power button, and as a thief may not know about this feature (and it might be different for every brand or model), they might give up before they hit the 10-second mark. For example, I think the Sleep + Home button hard reset for the iPhone is much more widely known, but it also requires only like 5 or 6 seconds of holding.
Click to expand...
Click to collapse
The 10-second press is a hardware thing. All HTC One's have it, regardless of what model. This is because of the non-removable battery, so that you can simulate a battery pull should need be, as mentioned already. I'm sorry, there is no way around this. And trust me, you would rather have that feature should your phone become unresponsive. THAT is more likely to happen than a thief stealing a phone. The only times I've ever heard of someone stealing a phone is when someone is careless with where they leave their device. Just be cautious and don't leave it in stupid places. Simple.
HTC_Phone said:
The 10-second press is a hardware thing. All HTC One's have it, regardless of what model. This is because of the non-removable battery, so that you can simulate a battery pull should need be, as mentioned already. I'm sorry, there is no way around this. And trust me, you would rather have that feature should your phone become unresponsive. THAT is more likely to happen than a thief stealing a phone. The only times I've ever heard of someone stealing a phone is when someone is careless with where they leave their device. Just be cautious and don't leave it in stupid places. Simple.
Click to expand...
Click to collapse
Well put.
HTC_Phone said:
The 10-second press is a hardware thing. All HTC One's have it, regardless of what model. This is because of the non-removable battery, so that you can simulate a battery pull should need be, as mentioned already. I'm sorry, there is no way around this. And trust me, you would rather have that feature should your phone become unresponsive. THAT is more likely to happen than a thief stealing a phone. The only times I've ever heard of someone stealing a phone is when someone is careless with where they leave their device. Just be cautious and don't leave it in stupid places. Simple.
Click to expand...
Click to collapse
dronepro said:
Well put.
Click to expand...
Click to collapse
Terribly put. I accept the 10-second press. Let me return to my original concern which is the much shorter 3 - 5 second which now allows the phone to be turned off from the lockscreen with an on-screen menu. I would like that gone.
The second part of the post is uninformed at best or arrogant at worst. The OP is probably speaking from the point of view of a first-world resident.
I live in a third-world country. I have had a iPhone 5 that was stolen from me by two men wearing helmets who drove an untagged motorcycle onto a sidewalk just to snatch the phone out of my hand. On a public bus, I was sandwiched by 3 men just so that one could pickpocket my HTC Desire (a 3-year old backup phone) from behind. When I confronted them, I was punched and left bloody so I let them go (valuing my life over a phone).
I have another friend who has lost two iPhone 5's. Once, she was pickpocketed in a crowded mall. Another time, she was walking on the street near a public metro station with her phone clutched to her chest. A man grabbed her arm as she was passing and threw her to the ground. Afterwards he ran across a busy divided highway into a slum area.
I just met a foreigner here who was riding in the back seat of a taxi while using his Galaxy S4. The taxi suddenly stopped and two men armed with guns and knives jumped into the taxi from both sides. The taxi then continued moving. His quick reactions allowed him to escape by jumping out a window while the taxi was moving. He showed me his scrapes and bruises. Unfortunately, he had to leave the phone behind, but he may have avoided being kidnapped.
I have another friend who has a brother whose entire bus was robbed of their phones at gunpoint.
I could go on. All of these instances have occurred in both poor and very nice areas, and the nature of this country is that utter poverty and extravagant wealth are often located side by side. It might sound like a hellhole, but most days are perfectly normal, and some are wonderful, even in a third-world country. You learn to live with the badness, but it still makes sense to take proactive measures just in case.
There are other measures I can take as well: I usually use a much cheaper "decoy" phone in public. I try to ride the metro more than taxis and taxis more than buses. I try to always keep my valuables in a bag in front of me instead of in my pockets. When riding a taxi, I try to always make a note of the taxi number and lock all the doors from the inside. But you can't seriously blow me off and tell me to be 100% vigilant all the time. Sometimes I forget one of these precautions because I am in a rush or my mind is preoccupied with other things. And the nature of the modern world dictates that I use my phone constantly throughout the day, for both professional and social reasons, just as I am sure you do.
The fact is the probability that my phone will get stolen here is much higher than in other places, even if I am not careless with where I leave the phone, because people are seeking to actively rob others, and it is extremely unrealistic to expect that I keep my guard up 100% of the time.
Additionally, my work involves frequent travel, and requires me to do lots of work and communication on the internet. Therefore, a fast, powerful smartphone is a necessity for me to put bread in my mouth.
Now, you may understand why my perspective is that the security features on my costly and essential phone are so important. Your perspective is probably from some rich, relatively safe country in Europe, the USA, or Asia. I hope I have educated you on the fact that the world does not revolve around your socioeconomic situation.
I will be honest and say that your post irritated me, but I have tried to keep my post civil and explain why your response is pretentious and insulated idealism. If you still want to lecture me from your world about how I can magically solve the problems of my very different and more dangerous world by simply being "cautious", I will have just two very small words to gift you.
Good God, can we please stay on topic of this fantastic Rom and what's coming soon?!
If you have issues with how HTC have developed their phone, please take it to the Questions & Answers section ?
Sent from my HTC One using Tapatalk
I have the 32g turbo and like having lots of music on my phone. I want to load TWRP but am concerned about how much space it takes up. Can anybody clue me in to that info?
Also, I bought the phone on the edge program, so if I turn it in, will it be a problem with Verizon that the bootloader is unlocked? Has anyone had any experience with this?
devlop said:
I have the 32g turbo and like having lots of music on my phone. I want to load TWRP but am concerned about how much space it takes up. Can anybody clue me in to that info?
Also, I bought the phone on the edge program, so if I turn it in, will it be a problem with Verizon that the bootloader is unlocked? Has anyone had any experience with this?
Click to expand...
Click to collapse
TWRP lives in a separate partition than where your user data is kept, so it will have 0 impact on the amount of storage space on your phone.
I don't have any first hand experience with the edge program, but I can almost guarantee you that you'll have to pay the full price for the phone if you try to turn it in. Unlocking the bootloader is a permanent modification. Even if you re-lock it, the flash counter will still indicate that the phone has been unlocked at some point.
Thanks for the reply. According to my contract, once 75% is paid off, I can trade it in for another phone. I'm just not sure if looking for an unlocked bootloader is one of the things they consider during trade in.
devlop said:
Thanks for the reply. According to my contract, once 75% is paid off, I can trade it in for another phone. I'm just not sure if looking for an unlocked bootloader is one of the things they consider during trade in.
Click to expand...
Click to collapse
What does it say that they look for?
Did a little digging, found this on their site :
The device must be in good working condition and must meet the following requirements or it will be rejected and returned to you:
Device has a functioning battery
Device can power on and off
Device has an intact, functioning LCD screen and glass with no cracks or breaks
Device and charging port must be intact (not broken or charging port missing)
Device and connecting ports must be free of visible corrosion and water damage
If your previous device is an Apple® device with iOS 7 or later, you must disable Find My iPhone prior to sending it back
Looks like I might be in the clear. I always just assumed they reflashed any device that was traded in or turned in for warranty anyways. Seems like the easiest route instead of trying to go through each phone to clear out memory to put back on the shelf. I have in the past turned in phones for warranty that were rooted and unlocked. Never been an issue.
devlop said:
Did a little digging, found this on their site :
The device must be in good working condition and must meet the following requirements or it will be rejected and returned to you:
Device has a functioning battery
Device can power on and off
Device has an intact, functioning LCD screen and glass with no cracks or breaks
Device and charging port must be intact (not broken or charging port missing)
Device and connecting ports must be free of visible corrosion and water damage
If your previous device is an Apple® device with iOS 7 or later, you must disable Find My iPhone prior to sending it back
Looks like I might be in the clear. I always just assumed they reflashed any device that was traded in or turned in for warranty anyways. Seems like the easiest route instead of trying to go through each phone to clear out memory to put back on the shelf. I have in the past turned in phones for warranty that were rooted and unlocked. Never been an issue.
Click to expand...
Click to collapse
Oh nice. Looks like you're good to go then.
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
https://support.google.com/pixelphon...25796722?hl=en
https://support.google.com/pixelphon...22385581?hl=en
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
Shayded said:
Had this.
This is going to sound dumb:
Shut your phone off.
Now squeeze the phone around the G logo on the back (like you're trying to compress it).
Now turn it back on and charge normally.
This is potentially only a temporary fix as I have no idea how this would be software related.
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Unfortunately, this is only temporary. After one day the problem happened again!
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
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Click to collapse
Mr. Blanco said:
SignumOne said:
Unfortunately, this is only temporary. After one day the problem happened again![/QUOTE
Ive had my pixel 4 xl since november and it just started automatically shutting off when in my pocket all by it self a few weeks ago , took cell phone to my sevice provider and they sent it in for repair ...received a new phone ...well refurbished p4 xl only to have if start happening again days later and have the 50% battery start happening also ....contacted google and they are in the process of sending me a new refurbished p4 xl , so this will be my 3 rd p4 xl ..lol
very frustrating to say the least ....ive had to hard reboot my phone at least 20 times a day or basically keep it out of any pockets , the is common issue apparently with pixels phones from what i've read in the link https://support.google.com/pixelphone/thread/22397169?hl=en
I've talked with loyalty department at my service provider and if it happens again with the pixel that google sends me , then they will allow me to void my contract and supply me with a new device from a different brand ...ie Samsung or apple or whatever else is available on the market right now on there website.
i'll be really bummed if i have to switch to a samsung or apple buuuuuut need a stable device ...lol
So to anyone having this issue that still has a basic warranty, there are at least 2 options ...rma device over and over till you get one that doesn't have this problem or contact service provider and explain your situation and most likely they will be understanding to the fact that you have purchased a 1200.00 phone that requires constant rma's and hopefully allow you to exchange for a different brand of phone that doesn't have this these problems
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Click to collapse
I fully understand you. I am in a worse position. As a loyal Google fan, I bought my pixel from someone who didn't have a proof of purchase. In Poland it was difficult to get it, and as it was 1.5 times more expensive than everywhere else. It seems that I can throw out the pixel and buy another phone for a lot of money. I am most annoyed by the company's attitude. It looks like they are xxxxx on us.
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Kris Chen said:
If you can enter bootloader mode, you still have chance to save your phone by yourself :
(1)Make sure there is fastboot&ADB tool in your computer
If you don't have it, please download from here(https://developer.android.com/studio/releases/platform-tools). To click the one depends on which one of OS you have and then install in your computer
(2)Download google factory image file from here(https://developers.google.com/android/images). To choose the model of your phone and download it then extract file.
(3)Reboot your phone to bootloader mode. Then use USB cable and make phone connected to your computer USB port. Then execute the window commend mode. key in
fastboot devices ===> make sure your phone being catched by your computer
flash-all ===> To build up a whole new pixel OS in your phone.
Good luck !
Kris
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Have you checked if it works for you?
SignumOne said:
Have you checked if it works for you?
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Click to collapse
i've flashed full stock images , custom roms and still have the same issue on both stock and custom rom
Had the same problem three weeks ago. Contacted Google Support und they send me a new phone as a replacement on warranty.
SignumOne said:
Hi All.
Battery stuck on 50% won't change even when charge or discharge. Today it randomly shutdown in my pocket. and then had a battery symbol with a ?. The phone eventually turned on, I've tried turning off location, rebooting still having issues. Sometimes the battery saving mode stops working, i.e. it cannot be turned on. As I can see the problem concerns a large group of users and nobody knows what this problem is related to. Google is silent as usual. Is this a problem with the software or components ?! I am in a bad situation because I have no warranty for the device and I do not know where to send the phone in Poland because no one knows what is the cause of the problem. Help me please.
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Click to collapse
This is the "No Warranty Solution" : Flash a full factory image and allow it to completely wipe your phone. This is the second step Google support would give you (the first is doing a factory data reset from Recovery). If after flashing your phone, restoring it to the original "out of the box" state, you still have a battery issue, then the next step is to replace your battery. If you forgot to state in your OP that your bootloader is still locked (so you can't flash the image) then you need to do that first. Bottom line is you need to factory reset the phone to rule out a software issue. If the restored phone still has the same problem, then you need to focus on the hardware. Best of luck. :good:
Yes, it does !
SignumOne said:
Have you checked if it works for you?
Click to expand...
Click to collapse
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
angus242 said:
Same happened to me with 4 XL 64.
I've been able to "fix" with the turn off and squeeze but the problem has turned into the battery discharge displayed gets stuck at a percentage and it won't charge. I have to turn off & squeeze to get it back.
Finally called Google and they are making me send my phone in for repair. Now I assume for turnaround sake, they'll just send me a new refurb back. That also means I'm not confident the problem will be resolved as there are over 150 replies on the Google Support page identifying this problem.
https://support.google.com/pixelphone/thread/25796722
Looks like some folks are getting a replacement before sending the problem phone back but others are required to send it in or drop off at repair facility.
Good for me? I have Preferred Care and I'll keep sending them back until I get one that works.
Bad for me? I'll have to keep sending them back + I splurged on the orange color so I doubt I'll ever see that again.
Click to expand...
Click to collapse
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
Shayded said:
You might be able to convince them to send you a device before you ship it off, citing the current global situation and a need for a cell phone
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Click to collapse
The return process was pretty great. I shipped my existing phone off on a Monday (Illinois to Texas) and by the following Monday, I received my exact phone back (has a screen protector on it). I was very satisfied with that. HOWEVER, the "repair" still has an issue where if I charge to 100%, the icon stays at 100% until I reboot and then it'll display the correct battery %.
The repair documentation was a bit vague and said they replaced the "charging port". I still believe there's a unannounced hardware issue. Can anyone say, class action????
---------- Post added at 04:16 AM ---------- Previous post was at 03:49 AM ----------
I wonder what the next step would be if I started another repair claim?
Holding the power button down for more than 3 consecutive seemed to solve a similar issue for me. My P4 was holding certain percentages for too long (even though the phone actually lost more).
Suavie103 said:
I've actually dealt with this. This is a hardware issue. I had the same problem. Covered by warranty, I took it to ubreakitifix after contacting Google and they took care of me. Trust me this isn't a issue where you can flash this or squeeze that. This is a hardware issue on Google's part. There's nothing you can do as a phone user about a defective battery in a 6+ month old $1000 phone
Click to expand...
Click to collapse
This post seems to have been ignored. If it happens to me, I'll try that. But my carrier purchase didn't qualify for Google extended care add-on. Standard warranty only. Does that make a difference in what Google would do in this case?
I use Accubattery and monitor charge cycles for "battery wear". Even following "Battery College" recommendations, battery health has dropped from 99 to 95%; I've had the P4XL since November. I'm now slowing the charge, getting away from power delivery to see if that helps slow the wear. SOT varies greatly per charge.
I use a belt pouch for carrying phone while away from home. Rarely, I put it in my pocket but do so at home- front pocket only- never back pocket. May just be bad phone batteries from what I've read.
Sent from my Pixel 4 XL using Tapatalk
v12xke said:
OP lives in Poland and has no receipts or warranty. Poland is not a supported country so he is looking for "non-warranty" solutions.
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Click to collapse
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
SignumOne said:
For 5 weeks my Pixel has been in the authorized repair center in Germany. They don't have parts to fix it. They told me that. It is not known how long this may take. I haven't had such a circus with a good smartphone. I love Google products, but I feel very disappointed because Pixel cost me a lot of money and this is definitely a factory defect.
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Click to collapse
Sorry to hear this, and surprising, as Germany is a supported country with many authorized repair centers. Did you send it to PSC? They claim to be Google-certified and have all factory parts? COVID-19 may also be delaying things. Hope things turn out well for you. :good: