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This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
Damn, hate those broken screen story's. Scars the **** out of me.
jon_k said:
This question is directed to those who have taken apart their Kaiser, and specifically screen the screen assembly. I've got water issues and the screen is broke now. Here's the story. I might get some outrageous warranty charges.
I installed the InvisiShield (www.shieldzone.com) on my phone. Essentially it's a screen protector that is indestructible. It practically is, but unfortunately it destroyed my phone. To install it you have to spray this liquid on the back of the 'shield' and apply it to your phone, using a squeegee to get the bubbles out. It went pretty well, and I was happy with the results, but 3 days later my screen stopped working.
Everything is washed out, and it looks like water got inside the LCD somehow. For instance, colors streak across the LCD in fonts, etc.
I called ATT and they are mailing a replacement, and I'll be expected to send this phone back. They said if the return phone has damage that would void warranty (water damage, etc) I'll be prorated $400 on my next bill.
Over the phone the customer representative had me remove the battery and check one of the water damage pads to make sure it was white. It is.
For those who have seen internal phone assembly, is there any of these directly by the screen that will pick up moisture?
As far as ATT knows, the phone LCD suddenly stopped working. I'll get a replacement and /hopefully/ theres not a moisture pad right next to the LCD assembly. Anyone know?
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Click to collapse
I dont know but man I hope that there isn't. Have you tried contacting invisishield? Never mind, b/c they'll blame you. Most applicators like that use alcohol to evaporate the remaining moisture that's left. My friend applied it to his, and he used very little liquid(scared), so GOOD LUCK!! I MEAN IT
Tough break, sounds dangerous to pour liquid on the screen though !
On a related matter has anyone seen pics of a Kaiser pulled apart ? Still wondering where the GPS antenna is located !
Yeah, I hope I don't get shafted.
I love the invisibleshield, and I put one on my $1,500 DSLR camera screen, but since the Kaiser screen is recessed a bit, when you squeegee the solution out from under the screen, it cannot be wiped away. It just gets pushed out between the phone's body bezel, and the screen glass -- right in to the phone. With my DSLR camera, the screen is flush with the body, so when squeegee'd I could quickly wipe the water/alcohol away.
Contacting Invisibleshield got me:
Our liability does not extend beyond our product. The lifetime warranty only covers the replacement of the invisibleSHIELD and NOT a warranty for the device the shield is protecting.
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Click to collapse
If ATT charges me the $400 if they find out, I guess I'll pay it. It's my fault, but by extension of invisibleshield. Guess I'll learn not to use that product on anything that has a recessed screen. I was thinking of buying an invisible shield for my laptop as well, but it's screen is slightly recessed like the kaiser, so you can forget me doing that!
xmoo said:
Damn, hate those broken screen story's. Scars the **** out of me.
Click to expand...
Click to collapse
That was why I bought the 'best screen shield on the market' for scratches (invisibleshield). Coincidentally that was the demise of my phone. I also purchased a steel case that basically would let me sit on my phone (uncomfortably) if i wanted. The desire to protect my phone, did the opposite in my case.
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
zcink said:
Wow what a horror story. Thanks for sharing with us - may prevent another phone from dying.
Wondering if you remove the battery and not using for a few days until the water dries out before turning it on?
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Click to collapse
Could be, zcink. The replacement phone is on it's way. I can remove the battery during this time it takes for the replacement to come and see what happens. Unfortunately, I think one of the following has happened:
1) Water seeped between the LCD protetcive glass, and the LCD itself, and somehow soaked in to the LCD causing mini shorts -- thus resulting in kludged text.
2) Water seeped to the phone's connecting cable where the screen input is, dried on the wires, thus creating a short -- destroying the signal.
Either way, when the liquid dry's, the mineral deposits causing the short will still exist, still causing a short. For both, repair requires disassembly, voiding my warranty. I could buy a new replacement screen from the China place for about $100, but if ATT /might/ replace it without screwing me, I'll take the chance. Just wanted to know what my chances /were/ them finding out it's got water in it.
I guess the moral is.
Don't buy from InvisibleShield, unless you use a SPARING amount of spray they they include. They include a huge bottle, and I used 2 sprays worth applied to my shield. This created enough excess to be squeegeed right into my phones body. The phone worked great for a few days, until one day at work, while I was using it -- BAM -- the screen was dead.
There isn't the water dectector there, but I'm pretty sure the technicians would notice the damaged screen.
I know those screen protectors, used them for alot of things. Using one right now actully. Its the one you wash with soap and warm water, and just let it dry, it have a static adhesive to the the scree.
I see. yeah hopefully the ATT tech will be lazy and just grant you the warranty without investigating. just play dumb. If they charge you the $400 call them up and threaten to switch to T-Mobile.
My phone died and T-Mobile was going to do nothing until I threatened to switch to ATT, then they replaced it.
I seriously doubt that they will be able to tell unless you really soaked it, next time use a dry screen protector, they work just fine, no bubbles. The only moisture sensor is on the battery, and if it was a tiny amount of moisture, there's likely no signs in the screen assembly. AT&T isn't likely going to dissect the screen to check.
Kaiser disassembly howto
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
Hadn't heard of that screen protector before, guess it would work well on an HTC Touch, not sure how the "full body" version works though!
gabriel31337 said:
I have found this one somewhere here, can't remember where... Hope this helps.
http://www.mediafire.com/?0ly2msnybhb
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Click to collapse
Amazing find. Thanks!
It appears to me that the screen itself is it's own modular unit. Meaning, after phone disassembly, you'd have to disassemble the actual screen itself. Further, there is no moisture indicators directly by the assembly it seems.
Knock on wood, but I'd hope a tech wouldn't go that far to determine the fault of the phone. I assume they would if theres telltale signs of water damage to the display (streaking might be a common sign.) But, maybe, just maybe, they won't.
http://www.gpspassion.com/download/HTC_Kaiser_disassembly.pdf
updating link
RemE said:
The only moisture sensor is on the battery
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Click to collapse
The service manual shows 4 of them, one under the battery that can be seen from the outside, one at the top and one at the bottom of the mainboard's other side, and.. one on the board that holds the bottom front panel switches, so very close to the LCD.
Personally I wouldn't have asked for a replacement phone, I'd have disassembled the phone and tried to clean it if made dirty by the liquid, bought a spare screen off ebay if it was definitely dead, and if ultimately it didn't work bought another phone off ebay for less than $400. But maybe I like risk
Here, Perfect for what you need, used it myself: http://www.mindsofwisemen.com/fileso/other/ReplacingTheLCDonaKaiser.pdf
Best wishes
Mod Edit:
Not sure if the above noted guide is officially and with permission uploaded to that site, but to give credit to members here it is (SKDVR’s Adaption of Tony Chen’s guide)
http://forum.xda-developers.com/showpost.php?p=2247685&postcount=19
i took mine apart to replace the screen; pics and info on what i did and where i got it. didn't see any water indicators near the screen when i did it, didn't think to look...
Keyboard membrane removal.
So, I've had trouble with my keyboard lately and wanted to just clean off the contacts on the membrane...but I can't seem to get the damned thing out of the plastic keyboard Middle Housing.
I have gotten everything apart so the housing is separated. Verified that I did it the way the service manual says...but i saw NOTHING about how to disassemble the keyboard from the housing.
PLZ! Pictures are good.
Try replacing digitizer screen
found that digitizer screen is above lcd and can be purcased for about $10 on ebay
hello guys,
my tytn II cant detect simcard saying the simcard is missing.
Any idea whats wrong???
So I just got the IS before the weekend and Ive been setting it up and playing with it ever since.
Now, what I've noticed, is a small piece of silver metal stuck between the screen and the phone body. Its on the left side approx in the middle of the screen. I though it was a scratch, but I can clearly se the plastic sandwitched between the glass and the body bein bent. So,does anybody else have this? Is it part of the phone, some sensor or touch adapter/device? I dont really think so but just thought I'd check wi you guys.
Definitely a production fault.
Could you keep us posted on the repair, or replacement please?
I'm quite interested as I have a faulty touchscreen, and I'm wondering how long it will take for a repair.
I just have a quick question to see if anyone else has encountered this issue and if so whether or not B&N fixed it. My NC has just recently had the back coming off right in the corner by volume buttons. It hasn't been dropped nor have I tried to open it. Also it creaks on the middle of the front bezel on the right side. Any ideas if B&N would take care of it under the 12 year manufacturers warranty?
Not sure on what B&N will do. From what I've read, it really boils down to the rep you get on the phone and their 'ability' to help you. If you get someone that simply follows a script... good luck.
As to the quality of the build, my model wasn't very solid from the start. As soon as I held it to read on it for the first time, I felt the back plate clicking and somewhat loose. Not very impressed but as of now, there's been no separation issues.
I had the exact same problem. There was creaking to the left of the "n" button. It almost seems like some of their hardware doesn't fit properly inside the case. Long story short, they exchanged it. Call 'em up. If they tell you to take it into a store don't accept that. I tried, and the guy at the store told me to call. I eventually got a new one.
t3rabyte said:
I had the exact same problem. There was creaking to the left of the "n" button. It almost seems like some of their hardware doesn't fit properly inside the case. Long story short, they exchanged it. Call 'em up. If they tell you to take it into a store don't accept that. I tried, and the guy at the store told me to call. I eventually got a new one.
Click to expand...
Click to collapse
Or get the name and agent number of the person on the phone who told you to go to the store and when the store says no you can say "Well, so-and-so from 1-800-THE BOOK whose agent ID is blah-blah said to bring it to the store. So first, exchange my Nook and second contact whoever runs your help line and deal with this type of problem with them."
Also, get the managers name as well. People generally don't give you the run around if you get their names...
They definitely do read from a script. The rep had to go check with a supervisor to see if it is covered. Waiting on a reply. I definitely am no accepting no as an answer.
ExploreMN said:
Or get the name and agent number of the person on the phone who told you to go to the store and when the store says no you can say "Well, so-and-so from 1-800-THE BOOK whose agent ID is blah-blah said to bring it to the store. So first, exchange my Nook and second contact whoever runs your help line and deal with this type of problem with them."
Also, get the managers name as well. People generally don't give you the run around if you get their names...
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Click to collapse
I will have to exactly this. I was getting the run around from the rep on the phone, and she was definitely reading from a script. She was trying to make it seem as if I had someway caused the backing to come off and so it isnt covered. I told her straight up that the problem is that the glue isnt holding it in place and that the problem is at the juncture of the backing and the volume keys, and that since it is the glue that is the problem it should be covered by the manufacturers warranty. SO after 20 minutes of arguing, I am off to my local store to talk to them with the name and ID number of the phone rep. I am getting this fixed one way or another.
I've noticed the same issue since new, but nothing major. I keep my nook in a leather case so i'm only really touching the screen when using it.
(In general, not to OP since don't think he's under 14-day policy anymore)
If you just got your nook, you might want to consider exchanging --- in the week I had my first one, I noticed creakiness and slight flexing all around the right side from when I first opened it, and it only got worse -- started getting little clicks/pops when I shifted my grip on that side and I noticed the white backlight came through a small part of that side, so it looks like it was probably going to end up unhinged. I'm pretty gentle with my electronics and I had it in an Industriell case since day 1, and it still got worse.
The 2nd one I just got is significantly better built, no creaking at all and the bevel is firm and solid (no flex) everywhere. I know it's only $250 but better to avoid future repair hassles and get a good one now.
I was definitely over the 14 day policy as The nook was a Christmas gift from the wife. I ended up going to the store and had them inspect it to make sure that it was definitely a manufacturer issue. The local rep then proceeded to call and try to get it done for me. Now mind you, the stores have an entirely different number to call about Nook Color returns/exchanges. They don't actually deal with the same tech support we do. They were then giving her the run around even with her manager right next to her telling them it is a warranty issue, that it definitely looks like an adhesion issue, no water damage, no drop damage etc. Finally the rep gave up and just did an exchange anyways and said to screw the corporate that once it got sent back it would never be looked at anyways. And this is why i love my local B&N store.
Awesome! Congrats on getting it exchanged The new one, have you noticed if the bevel is darker than your old one? Mine is very noticeably darker, I compare it to the grey of the B&N Industriell case and my old Nook used to be lighter than the case, this new one is several shades darker (almost black). Wonder if they switched materials/updated design somewhere down the line?
Interesting reading, I got my NC back in March, haven't noticed any of these problems. Maybe it was just a bad batch or something. Good luck with getting your NC's exchanged.
Had the same issue, disassembled the nook according to these instructions in this post:
http://forum.xda-developers.com/showthread.php?t=858697
(Note the switch and battery connectors disconnect by pulling them perpendicularly from the board)
Then used Loctite silicone gasket sealant along the edges where the two shell halves meet, between the entire edge of the back cover where it mates, as well as between the screen frame and metal frame. You'll need something to pry with and T5 screw driver. Took 30 minutes
Now feels as sturdy as an iPad, no squeaks or creaks, and in theory I should still be able to pull it apart again if needed.
Hope this helps someone.
m
bmorrissette said:
I just have a quick question to see if anyone else has encountered this issue and if so whether or not B&N fixed it. My NC has just recently had the back coming off right in the corner by volume buttons. It hasn't been dropped nor have I tried to open it. Also it creaks on the middle of the front bezel on the right side. Any ideas if B&N would take care of it under the 12 year manufacturers warranty?
Click to expand...
Click to collapse
The back cover on mine is loose in the same area...but its just fractions of an 1/8".
I don't know if the heat(what heat?) expanded the metal there, but it wasn't 'loose' when I first bought it.
I'm not too concerned, I bought a cheap silicon glove for it and it has not been that noticeable.
It does look a bit darker. I have also noticed that it looks like the bezel is recessed more than on my previous one. This one just feels a lot sturdier than my first one.
brad2345de said:
Had the same issue, disassembled the nook according to these instructions in this post:
http://forum.xda-developers.com/showthread.php?t=858697
(Note the switch and battery connectors disconnect by pulling them perpendicularly from the board)
Then used Loctite silicone gasket sealant along the edges where the two shell halves meet, between the entire edge of the back cover where it mates, as well as between the screen frame and metal frame. You'll need something to pry with and T5 screw driver. Took 30 minutes
Now feels as sturdy as an iPad, no squeaks or creaks, and in theory I should still be able to pull it apart again if needed.
Hope this helps someone.
m
Click to expand...
Click to collapse
Sounds really interesting.
Did you also remove the bezel ?
Thanks
I have had my nook color sine april of this year. Its been rock solid with none of the issues described in this thread. Just thought I would add in my own observations.
Hi,
I ended up buying 3 Droid 4's before I found one I was happy with. So, I now have 2 spare ones:
1) Very nice condition but has dusk under the screen
2) Poor conditon, crackly phone speaker but nice screen
So, I was wondering whether to try and get the dusk from under the screen.
Or maybe I should try and swap the 2 screens around?
Or am I likely to end up ruining both of them, and I'd be better off just selling them both as they are?
Cheers
Once you detach the glue from the glue that's holding the glue in place for the back casing, the phone actually comes apart fairly easily. Though, putting the back casing back on, I've always found that the bottom edge will never sit flush again; easily trimmed off with a razor blade. Otherwise the edge will protrude and catch on things.
The dust might not actually be dust; while shopping for my LG Ally, I bought one that appeared to have dust behind the glass and opened it to clean it, only to find out that the inside facing was actually covered in weird pockmarks. It was the strangest factory defect I'd ever seen.
If it's fairly uniform "dust", you might have the same thing going on. One way to find out. You'll need T5, T4 and possible T3 screwdrivers/bits to break it all the way down to the screen.
The only things I'd say to really look out for:
There are two soft spongey adhesive pads that the keyboard-facing side of the mainboard uses to stick to the rest of the phone. Try not to tear these up when pulling the mainboard out. One is next to the power button, one is the same place on the opposite end. If you do rip up the one on the power button end, the button might not line up properly anymore (it barely does to begin with, thanks Motorola) and it'll be harder to activate.
Don't try to remove the screen glass from the bezel/frame unless you have a solid plan to reattach it. I've heard it's a real nuisance to get it to adhere properly again. Fair enough if the bezel is torn up but the screen is nice, just be aware that things may get really annoying.
I would say just flip the screens around. I replaced a digitizer in a Photon Q and it was a pain (still isn't working for me either).
This morning I was cleaning my phone (getting rid of the finger prints/smudges) while standing up when it slipped out of my hand and hit the tiled floor. Everything is fine except the screen (which is cracked). Screen works fine but is unresponsive no matter where I press or touch the screen. How much does a Z3 Compact replacement screen cost? I searched around and it seems it is about $100?
Screen replacement costs in Poland +/- 135$
(authorised sony service)
Yes' it's hard to get original one cheaper than 100-120$. You can search for some Chinese replacement cause sometimes it looks quite similar to original one but You must check it before buying. Last time I had a client with Z1c replacement screen which he bought for 40$ and there was no white color, everything what should be white was purple.
Voids warranty, cheap replacement
Got mine from here replacebase dot co dot uk (can not post links ), of course you void your warranty if you do it yourself.
Parts are good quality till now. I advice to order a back glass too, I broke mine when taking it out and had to reorder again (costs approx 6 pound).
Next time just heat up back glass with hair dryer and You wont break it.
Chamelleon said:
Next time just heat up back glass with hair dryer and You wont break it.
Click to expand...
Click to collapse
Thanks for the input
The problem was a small crack which did not matter until you have to remove it, you can not pull on it when its cracked. Anyway I will use a hair dryer to put it back together (assemble, heat up, press with books).
Thanks for the replies.
I'll be getting the repair done from the official Sony shop/distributor I bought the phone from. Just wanted to get an idea of how much it "should" cost before I approach them.
m4mbax said:
Thanks for the input
The problem was a small crack which did not matter until you have to remove it, you can not pull on it when its cracked. Anyway I will use a hair dryer to put it back together (assemble, heat up, press with books).
Click to expand...
Click to collapse
Hello
I have tried to change my backglass 3 times but after a few hours the glass falls off... (Yes, I cleaned the phone removing all the old adhesive - and yes, I had pressure on it over night ) But all the instructions I have found on the internet never mentioned anything about putting the glass on, and HEATING it up, and the putting pressure on it... Where have you found that advice? You could imagine that heating up would ruin the adhesive/making it thinner and thereby not waterproof...? But on the other hand your succesrate probably beats mine...
Foxhunter123 said:
Hello
I have tried to change my backglass 3 times but after a few hours the glass falls off... (Yes, I cleaned the phone removing all the old adhesive - and yes, I had pressure on it over night ) But all the instructions I have found on the internet never mentioned anything about putting the glass on, and HEATING it up, and the putting pressure on it... Where have you found that advice? You could imagine that heating up would ruin the adhesive/making it thinner and thereby not waterproof...? But on the other hand your succesrate probably beats mine...
Click to expand...
Click to collapse
I think it was a comment below the iFixit tutorial. But one big warning here, I did extra maximally stupid and put it to 'press' under my table (with books around it). The table was too heavy and cracked my front screen once again :crying:
+ The rear glass sits fixed and has not loosened.
- Don't put too much pressure or you destroy it yet again like stupid me
m4mbax said:
I think it was a comment below the iFixit tutorial. But one big warning here, I did extra maximally stupid and put it to 'press' under my table (with books around it). The table was too heavy and cracked my front screen once again :crying:
+ The rear glass sits fixed and has not loosened.
- Don't put too much pressure or you destroy it yet again like stupid me
Click to expand...
Click to collapse
Doh!!! ? I have also read on Ifixit and can see there are different opinions about if it is nessesary to heat or not. But I think I will follow your advice and heat the new back before putting it under (less pressure) ?.
Another thing I read on Ifixit is that someone writes that you should put on an adhesive sticker - eventhough the new back comes with adhesive already on...? What is your advice on this?
Most pre-glued adhesive stickers on back are useless. Now everytime I change back in Xperia Z, Z1, Z2, Z3 and compacts I need to remove pre-glued sticker and change it to original one. Many times I had complaint on it from my clients saying that back glass came off. So it's better to order original back glass or just original adhesive.
Foxhunter123 said:
Doh!!! I have also read on Ifixit and can see there are different opinions about if it is nessesary to heat or not. But I think I will follow your advice and heat the new back before putting it under (less pressure) .
Another thing I read on Ifixit is that someone writes that you should put on an adhesive sticker - eventhough the new back comes with adhesive already on...? What is your advice on this?
Click to expand...
Click to collapse
Good
Mine came with the adhesive ON the screen, I used that one, I didn't have a separate one. Be extra careful when 'placing' the adhesive where it belongs because you can not remove it once place (okay maybe slightly). Its important that it fits on the first to first and a half try. More adhesive means thicker layer --> glass will stick out
Anyway, most of the stories you read online are partially BS, the phone will work even when the glass is a tiny bit loose or when the adhesive rotated and is a bit thicker in one place. In my eyes, when you dared to order, you are very much capable of assemble the parts.
In btw, ordered new glasses today, hope my two left hands fix it this time.
PS: A lesson I learned on a friends Galaxy S2, do NEVER EVER try to use force when something sticks or is not as loose as in a video. Google or ask another person maybe you just dont do the trick. A connector didnt want to come off so we used a lever to lift it, CLICK, the place where the lever levered broke the board... :silly:
Edit 1: I think its not necessary to HEAT it, it just has to be a lil bit warmer than in your pocket or when calculating heavily. 30s under a hairdryer will be more than enough i guess.
Forgot to update this thread. I received my fixed phone last week. They replaced the screen and even the "bumpers" around the phone for $98. They even delivered the phone to my home free of charge. Looks brand new, all the minor dings I had on the phone are gone.
On another note, I also bought my first iPhone. Got an Space Gray iPhone 6s 128 GB with the official/Apple leather case for the 6s. Got it last Thursday. Been playing around with it a lot and, overall, I love it. Deciding on whether to keep my Z3 Compact as a back-up phone or just sell it. But geez, does the iPhone 6s load games and other apps fast (thanks to its NVMe storage).