A few days ago, my NC took a short fall from hand to countertop -- a drop of less than a foot. Having dropped my iphone(s) multiple times from greater heights, onto hardwood and concrete, my first thought was I might have scuffed it but surely not broken it.
I was wrong. The LCD shattered inside, with cracks emanating from the lower-right bezel. I can see the backlight peeking from the edges of the bezel and cracks, but the display is gone.
I am lucky to have signed up for the $54 extended protection plan, which covers damage. I usually don't. I also discovered one can sign up for the plan within 30 days of purchase [14 in store].
BN said I'd have an RMA and replacement unit shipping information within a day, and it's been two. One of the features of the EPP they tout is "rapid replacement" -- I hope it turns out to be true.
I think the breakage is punishment for my smugness. I rooted my NC on 12/1 and ultimately had everything working (gapps, market, live wallpapers, multitouch) and never once had to reset or re-root. I was so careful up until the moment the unit spun out of my hands to its doom.
Anyone else break theirs yet? Have experience with the replacement service?
-Craig (#irc segv)
Guess that ends the gorilla glass rumors...
Sent from my NookColor using XDA app
Sound like his lcd broke not the glass.
ricoishere2 said:
Sound like his lcd broke not the glass.
Click to expand...
Click to collapse
Yes, the magilla glass is intact. The impact point was actually the bezel, although it is unmarked.
Jason Foss said:
Guess that ends the gorilla glass rumors...
Sent from my NookColor using XDA app
Click to expand...
Click to collapse
Gorilla glass isn't indestructible, its not scratch proof either. I rarely drop my devices but I always run a case and protector anyways.
30s days? They say everywhere "at time of purchase", I might have to rethink that decision. 54 seemed high at the time.
I dropped mine yesterday. It fell about three feet onto my driveway. I've got two dings on two of the corners and had to reseat part of the case but everything still works.
I do have the extended warranty but I'm not going to exchange it for the dings since you only get one replacement for accidental damage.
I was just in a store the night before looking for a case but I didn't buy one because the one I wanted was out of stock.
khaytsus said:
30s days? They say everywhere "at time of purchase", I might have to rethink that decision. 54 seemed high at the time.
Click to expand...
Click to collapse
I went in 2 days after I had bought mine and I was told you had 14 days, I'm guessing since that is their return policy too.
khaytsus said:
30s days? They say everywhere "at time of purchase", I might have to rethink that decision. 54 seemed high at the time.
Click to expand...
Click to collapse
At the time of purchase, when the BN nook kiosk person offered the protection plan, I said half-jokingly "only if it covers accidents" and she laughed, so I assumed it didn't.
Then I saw the plan, covering impacts and spillage, for sale online but only paired with the NC unit -- i.e. you can't check out with only the plan. So I used the 'chat online' button above the footer on the bottom right of the NC support page -- I think it only appears during business hours -- and supplied my serial # and purchase date, and a few questions & a visa card # later, the transaction was done and the plan took effect that day.
I'm glad the plan was available after the fact. And I'll be gladder when a replacement unit arrives. Suddenly $54 doesn't seem too bad when confronted with $250+tax.
For another reference, this thread at bookclubs.barnesandnoble.com says
The protection plan can be orded at time of purchase or up to 30 days after we ship NOOKcolor or NOOK. This policy was changed recently. Customers can buy the extended warranty at the store within 14 days of purchase.
Click to expand...
Click to collapse
wumpus11 said:
At the time of purchase, when the BN nook kiosk person offered the protection plan, I said half-jokingly "only if it covers accidents" and she laughed, so I assumed it didn't.
Then I saw the plan, covering impacts and spillage, for sale online but only paired with the NC unit -- i.e. you can't check out with only the plan. So I used the 'chat online' button above the footer on the bottom right of the NC support page -- I think it only appears during business hours -- and supplied my serial # and purchase date, and a few questions & a visa card # later, the transaction was done and the plan took effect that day.
I'm glad the plan was available after the fact. And I'll be gladder when a replacement unit arrives. Suddenly $54 doesn't seem too bad when confronted with $250+tax.
For another reference, this thread at bookclubs.barnesandnoble.com says
Click to expand...
Click to collapse
Pretty sure I know the answer to this, but do you get to keep the broken one or do you send it back?
You guys drop your 10" laptops or LCD screens? OFC they are gonna break..
-CC
How do folks feel about the BN warranty vs. a square trade warranty. Square Trade is only $38 for 2 years (and you can almost always find 20-30% off codes). I know it lacks the in store support, but it would end up being about half the price of the BN warranty.
plariers said:
Pretty sure I know the answer to this, but do you get to keep the broken one or do you send it back?
Click to expand...
Click to collapse
By the way, I only asked this 'cause they're desperately looking for a teardown unit in the donations thread
plariers said:
By the way, I only asked this 'cause they're desperately looking for a teardown unit in the donations thread
Click to expand...
Click to collapse
A-yup. Dunno why I didn't spot this thread earlier.
Not to put an incentive to break your shiny new toy, but some reimbursement could be worked out if you have a busted Nook Color to sacrifice at the alter.
I would support that, not that anyone wants to part with their toys when they can be replaced by B&N.
Mike
EugeneKay said:
A-yup. Dunno why I didn't spot this thread earlier.
Not to put an incentive to break your shiny new toy, but some reimbursement could be worked out if you have a busted Nook Color to sacrifice at the alter.
Click to expand...
Click to collapse
peiziyu said:
How do folks feel about the BN warranty vs. a square trade warranty. Square Trade is only $38 for 2 years (and you can almost always find 20-30% off codes). I know it lacks the in store support, but it would end up being about half the price of the BN warranty.
Click to expand...
Click to collapse
FWIW, the thread I referenced earlier (http://bookclubs.barnesandnoble.com/t5/NOOKcolor-Technical-Support/NC-Purchasing-extended-support-thoughts/m-p/750690) has some discussion of square trade.
You mean I could have swapped it at the store and avoided these nasty NC withdrawal symptoms? excuse me while I go kick myself.
Update: On day 3 I received the RMA and UPS label. Still no notification of shipping the replacement unit.
plariers said:
Pretty sure I know the answer to this, but do you get to keep the broken one or do you send it back?
Click to expand...
Click to collapse
They want the broken one back, those scamps.
To clarify, you can purchase the protection plan in store within 14 days OR by calling 1-800-THE-BOOK within 30 days.
Edit: Yes, if you have the PP you can just exchange in store. They don't want you to, but they'll do it if you calmly & politely insist.
I purchase SquareTrade warranties. A 3 yr warranty with Accidental Handling coverage (i.e. you drop and break it) costs around $50. Mine was only $25 because I had a SquareTrade coupon from a previous purchase. You have longer than 14 days to purchase, although i think that if you purchase the warranty after the date of NC purchase you have to wait 30 days for the accidental coverage handling to work. SquareTrade warranties are fully transferrable if you ever sell your NC.
Sent from my rooted NookColor using XDA app
Wow, good thing you had the ADP plan, OP. Bummer you only ever get one replacement (albeit understandably so). I tried returning mine to the store due to five dead pixels and a cracked bezel (no drops, been in a cover since the day I bought it), and was refused an in-store replacement or manufacturer coverage--they insisted I use my ADP coverage.
All is well and good (got my replacement with a big green dead pixel even worse than the other five) and after reading the posts here and the fine print I'm really annoyed that I wasted my one replacement on something the manufacturer warranty should have covered (dead pixels are manufacturer defects, although the crack is not--I have no explanation for it). >.<
Ah, well … live and learn.
Sent from my NOOKcolor using the XDA app
Best Buy ADH
with the Best Buy purchased ones you have 30 days to buy the ADH policy for $30 per yr, which covers pretty much anything, including in my case dropping onto a sewer grate face first. bought the plan online after purchase even in a different state and was able to walk in and walk out with a brand new NC. The plan is 'consumed' by the replacement, but $30 was way less than a new screen and the headache of shoving it in there (if even possible).
Related
When you guys bought your NC from B&N, did you purchase the extended warranty for $55? I typically don't but they kept selling me that it would be covered if dropped, etc. I have 14 days to decide as long as the box isn't opened. I plan on rooting after the weekend when I'm off so I still have a chance to purchase the warranty. I know it's really how the owner feels, but I figured I'd ask here in case there was a war story where the warranty saved someone from a major repair bill that wasn't covered by B&N.
I bought it. they told me i could throw it off my balcony if i felt like it and they would cover it. sounded like a deal to me, this thing looks easy to drop and is rather heavy for its size. so i may throw it off my balcony in 2 years.
i held both the galaxy tab and the dell streak 7 today. both of those felt pretty cheap in the hand compared to the nook. i thought about buying one of those as well but to be quite honest they aren't worth the pricetag. only positive thing was the screen on the galaxy tab seemed to be good quality the rest of it wasn't. oh and the dell... horrible screen with horrible viewing angle. i don't know they just felt cheap in the hand.
Well, for the 55 dollars, and for two years, it's well worth it to me. And I actually called a month to the day after I got my NC and was told that I still had time to get the warranty, which I did. Can't remember what the actual time limit is. Got kids and I'm sure at some point this thing is going to be dropped.
i purchased mine from bb and grabbed their warranty for $40 because i knew i would be rooting / hacking it. as far as explicit reasons to get a warranty there nook has few. the micro usb plug has tendency to break off from the board. there are some screen issues like glow through near the bottom and just some complete screen failures. not to common but probably worth it. software wise, its nearly impossible to brick the nook thanks to priority sd boot. it really comes down to how rich your feeling
Nimocone said:
When you guys bought your NC from B&N, did you purchase the extended warranty for $55? I typically don't but they kept selling me that it would be covered if dropped, etc. I have 14 days to decide as long as the box isn't opened. I plan on rooting after the weekend when I'm off so I still have a chance to purchase the warranty. I know it's really how the owner feels, but I figured I'd ask here in case there was a war story where the warranty saved someone from a major repair bill that wasn't covered by B&N.
Click to expand...
Click to collapse
Buy a SquareTrade Warranty. Use coupon code "TWTYOFF" or "SUPER" and get 20% off.
$30.39 for 2 year including accidental damage
$39.99 for 3 year including accidental damage
colorado_al said:
Buy a SquareTrade Warranty. Use coupon code "TWTYOFF" or "SUPER" and get 20% off.
$30.39 for 2 year including accidental damage
$39.99 for 3 year including accidental damage
Click to expand...
Click to collapse
+1
10charrrrrr
Squaretrade all the way.
Sent from my LogicPD Zoom2 using XDA App
how do i go about purchasing the square trade warranty if i'm buying the NC used?
Nimocone said:
When you guys bought your NC from B&N, did you purchase the extended warranty for $55? I typically don't but they kept selling me that it would be covered if dropped, etc. I have 14 days to decide as long as the box isn't opened. I plan on rooting after the weekend when I'm off so I still have a chance to purchase the warranty. I know it's really how the owner feels, but I figured I'd ask here in case there was a war story where the warranty saved someone from a major repair bill that wasn't covered by B&N.
Click to expand...
Click to collapse
I never purchase extended warranty. My credit cards provide an additional one year warranty - so I am cover for two years.
Extended warranty is a big margin item - that's why merchants push it.
For today only, use the code WINTER to get 30% off a warranty.
ddrddr said:
how do i go about purchasing the square trade warranty if i'm buying the NC used?
Click to expand...
Click to collapse
SquareTrade offers warranties if you bought your item on eBay. You just need the eBay auction number. If you didn't get it on eBay, you can still get coverage if it's a refurbished model you bought from a retailer.
Other than that, you may be out of luck.
xenuprime said:
For today only, use the code WINTER to get 30% off a warranty.
Click to expand...
Click to collapse
That code might be for today only, but a few days ago there was another 30% off code Either way, it's a great deal. I'm never up for extended warranties, but for 20-some bucks, 3 years I'm in. I will def get one once I pick up my Nook this weekend. Honestly, I'm sure I will 'accidentally' drop it before the end of the 3 years .
Yes, yes. Good point.
I bought my warranty from Square Trade.
I had a coupon that made it less than $30 right after Christmas.
Three years, and as long as you can send them enough to recognize.......
Thanks for the tips & coupon code for SquareTrade. I normally don't like to purchase extended warranties, and I passed on the B&N warranty for $55. However, the SquareTrade 2 yr. warranty was $25 & change, and that seemed like a good deal. Now I won't be so worried about dropping it, etc.
I went with the B&N warranty. in Maine third-party warranty's aren't allowed (consumer protection law), so no SquareTrade for me. I have kids, I'm clumsy sometimes, sh*t happens.. made sense to get a warranty of some kind.
Has anyone bought their Nook from Best Buy? I found out that is where mine was purchased from based on the serial number after calling 1-800-THE-BOOK. At any rate, without a receipt B&N doesn't want to warranty the dead pixel issue. I'm just curious, does Best Buy put the serial number on the receipt like B&N does?
When i bought mine it looked like they scanned it again after they did the UPC. Pretty sure it was the SN.
Suck-age. The overseas help I got, barely wanted any real information from me, which is why I assumed you would have a similar situation. Granted they did run me around in quite a few circles before agreeing to do so.
Drag...I guess I saved $50 but have to live with a dead pixel.
So for all those other threads asking about "what should I look for when buying a NC off Craigslist" I guess this is your answer! LOL
ExploreMN said:
Drag...I guess I saved $50 but have to live with a dead pixel.
So for all those other threads asking about "what should I look for when buying a NC off Craigslist" I guess this is your answer! LOL
Click to expand...
Click to collapse
As much as I love the Nook Color, in a year or so, I'm sure there will be something competitive in price that is better. And by that point I'm sure you can sell the nook for a decent price still. As unlike mainstream tablets that can be phased out, the only way the nook will be, is if they release a Nook 3.
So there will still be people unaware of it's tablet capabilities looking for a used one for reading.
Well, I'll probably just keep it as-is. I mean its 1 pixel that you can only see on a black screen and it shows as blue. You can't even see it on other colored screens.
It's more of that "I know its there so it bugs me" kind of thing than an actual issue. I'm just a cry baby. I want perfection at a great price.
ExploreMN said:
Well, I'll probably just keep it as-is. I mean its 1 pixel that you can only see on a black screen and it shows as blue. You can't even see it on other colored screens.
It's more of that "I know its there so it bugs me" kind of thing than an actual issue. I'm just a cry baby. I want perfection at a great price.
Click to expand...
Click to collapse
Ah me too man, me too ) :
Sent from Nook Color with CM7 - 1.3GHz
That's the reason I paid full retail for mine from best buy. ****, I even paid the extra 60 bucks for the additional protection, which covers stuff like broken screens.
I bought mine from best buy (didn't really want to) and when I had screen issues B&N replaced it without even asking me where I bought it. It's strange that they're giving you the run-around, the NC isn't even a year old at this point regardless of where you bought it.
ExploreMN said:
Has anyone bought their Nook from Best Buy? I found out that is where mine was purchased from based on the serial number after calling 1-800-THE-BOOK. At any rate, without a receipt B&N doesn't want to warranty the dead pixel issue. I'm just curious, does Best Buy put the serial number on the receipt like B&N does?
Click to expand...
Click to collapse
Best Buy does NOT put the SN on the receipt. They can, however look up the receipt easily. Do you know who bought it for you and around what time? They can look it up by phone number. Also, check to see if it has anything with "GSBTP" or "GSBTP-R" on it if you get it. This means whoever bought it also purchased a Geek Squad Black Tie Protection Plan. On the other hand, even if you don't have one, if it is still within the first year of purchase, Geek Squad will ship it to B&N for you and it will be fixed as long as its determined that the problem is user error. Unless they follow the weird monitor policy for broken pixels. There has to be at least 5 I think. The only downside is that depending on the store, location of the manufacturer and the time you send it out, it could take a good while. When I was a Geek Squad Agent I told people it could take anywhere from 2-6 weeks.
Oh, they can also look up the purchase via the card it was purchased with if it was bought with one at all.
Wow... I also got a dead pixel on screen from a Best Buy bought NC. I did purchase it online though, as no stores around town had them in stock for 2 weeks. Ah well, I'm not going through the runaround just to fix one dead pixel.
In many cases Best Buy can exchange the smaller less expensive devices in-store under the manufacturers warranty due to defects and even preserve any Best Buy service plan. They likely will just give store credit for it during the first year, though in rare circumstances may have it repaired. It is certainly worth a try to do that, a dead pixel on an e-reader would be annoying.
Your serial number is located under the sd card flap or under device settings.
Barnes and Noble wont honor exchanges or returns in BN stores for items purchased at affiliate stores. If you bought it from a legitimate partner then you can get it serviced under the warranty from BN but you have to call the customer service number for a replacement.
It stops people from calling in service on stolen units.
Squaretrade sells extended warranties within 90 days of purchase. I'd recommend that if you fall into that window. I haven't got mine warranteed yet but plan to.
Sent from my NookColor using Tapatalk
Well, I think there is some confusion. I bought this off of someone from Craigslist. So there is no bill of sale, etc.
However, in talking with B&N, they are going to give me a 1 year warranty after confirming it was sold at Best Buy (as opposed to stolen, whatever).
The back story is that the seller got it as a gift from work but didn't want/need it as she has an iPad. So it was new and unopened when I got it.
Anyway, all is good and I have a warranty confirmed until May 2, 2012.
I'm still not going to send it in though. I mean I hardly notice the 1 pixel and its not worth all the trouble to restore B&N's software and all that jazz. Especially since I used one of my Teamviewer licenses to register this device as a corporate device (you only get 10 moves before they start to question it, and this is technically the second move). BUT....if any more pixels go out, then I will use the warranty.
Normally, the SquareTrade warranty is $39.99 and $49.99 for the 8GB and 16GB models, respectively (all values in USD). If you buy the warranty through their Nexus 7 landing page (http://www.squaretrade.com/nexus7) you'll get $10 off, so $29.99 and $39.99. Offer expires 17 August 2012. The warranty is good for 2 years and includes accidental coverage from handling (spills, drops, etc.). They can also adjust the warranty to start when you actually received your Nexus 7, not when you purchased it.
Searched their site for a minute to get some details. There is no deductible for tablets. Shipping is free both ways. Once the parts and labor for any repairs reaches the original purchase price of the device, the contract is considered fulfilled. If it is damaged beyond repair, they will cut a check or make a paypal deposit in the amount of your original purchase price and consider the contract fulfilled. They guarantee 5-day turnaround. 5 days from when you ship the device to them, they will have it repaired and shipped back or pay you for the device. There may be other terms that I did not find on the site, or that I simply forgot but it sounds pretty good to me. I'll be purchasing a plan since I will soon have 3 kids under 3 years old. Who knows what's going to happen to my precious Nexus.
I just wanted to share this discount with you all since I haven't seen it posted yet. For those lucky enough to be able to find a one-time-use 30% off discount, thumbs up for you! I couldn't find any that weren't used so this is my best bet.
Also noted that under the pull-down for Maufacturer there is no Google, so I'm assuming te choice will be Asus.
r4d14n7 said:
Normally, the SquareTrade warranty is $39.99 and $49.99 for the 8GB and 16GB models, respectively (all values in USD). If you buy the warranty through their Nexus 7 landing page (http://www.squaretrade.com/nexus7) you'll get $10 off, so $29.99 and $39.99. Offer expires 17 August 2012. The warranty is good for 2 years and includes accidental coverage from handling (spills, drops, etc.). They can also adjust the warranty to start when you actually received your Nexus 7, not when you purchased it.
Searched their site for a minute to get some details. There is no deductible for tablets. Shipping is free both ways. Once the parts and labor for any repairs reaches the original purchase price of the device, the contract is considered fulfilled. If it is damaged beyond repair, they will cut a check or make a paypal deposit in the amount of your original purchase price and consider the contract fulfilled. They guarantee 5-day turnaround. 5 days from when you ship the device to them, they will have it repaired and shipped back or pay you for the device. There may be other terms that I did not find on the site, or that I simply forgot but it sounds pretty good to me. I'll be purchasing a plan since I will soon have 3 kids under 3 years old. Who knows what's going to happen to my precious Nexus.
I just wanted to share this discount with you all since I haven't seen it posted yet. For those lucky enough to be able to find a one-time-use 30% off discount, thumbs up for you! I couldn't find any that weren't used so this is my best bet.
Click to expand...
Click to collapse
I don't usually purchase warranties, but this looks pretty promising. I'll have to try this out when I buy my nexus 7 in august. Thanks
Worth Ave Group covers theft as well and costs $47.50 with 15% off coupon (15OFF).
http://www.worthavegroup.com/products/tablet-insurance/
You can usually find 20% off (which is what this offer is essentially) but they do 30% as well, and I know from working with them that they do pay. My daughter borked an old Nikon compact camera and we shipped it to them and they cut me a check for cost of the item. No fuss or muss.
jmcging said:
You can usually find 20% off (which is what this offer is essentially) but they do 30% as well, and I know from working with them that they do pay. My daughter borked an old Nikon compact camera and we shipped it to them and they cut me a check for cost of the item. No fuss or muss.
Click to expand...
Click to collapse
Squaretrade of Worth Ave?
sstuner said:
Also noted that under the pull-down for Maufacturer there is no Google, so I'm assuming te choice will be Asus.
Click to expand...
Click to collapse
Yes. Asus is the manufacturer. I love squaretrade. I buy all my warranties from them and use the 30 percent off code they send me. I got my warranty on my own Nexus 7 for the $34.99
Sent from my Nexus 7 using xda premium
TY SO MUCH! i just bought it , i was deciding if i wanted to earlier but when i saw discount i grabbed it right away!
clankfu said:
Worth Ave Group covers theft as well and costs $47.50 with 15% off coupon (15OFF).
http://www.worthavegroup.com/products/tablet-insurance/
Click to expand...
Click to collapse
Ah, nice! How are claims through them? Quick and hassle-free? That's the most attractive part of SquareTrade, to me. I'll check them out before I buy, though I've never needed theft/loss protection in the past. Thanks for the tip!
movieaddict said:
TY SO MUCH! i just bought it , i was deciding if i wanted to earlier but when i saw discount i grabbed it right away!
Click to expand...
Click to collapse
No problem! Took me a minute to find this discount as I don't think it's advertised anywhere on their site. I even looked up the normal costs and still saw no mention of it. $40 is worth it, I think.
r4d14n7 said:
Ah, nice! How are claims through them? Quick and hassle-free? That's the most attractive part of SquareTrade, to me. I'll check them out before I buy, though I've never needed theft/loss protection in the past. Thanks for the tip!
Click to expand...
Click to collapse
I haven't filed a claim with them but their reviews seem to be pretty good. You do have to submit a police report for instances of theft or vandalism and if your device is stolen from your car, there has to be signs of forced entry. Also, it doesn't cover loss, just theft.
Most premium credit cards like Discover or Amex have a 90 day accidental damage, or theft coverage policy automatically applied to purchases on the card. They also double the 1 year warranty to 2 years. I have used it before when my puppy chewed up a new pair of expensive exotic leather boots and the process was rather painless.
Personally, I'll probably take the risk on skipping a paid warranty. These devices have a pretty short lifespan for me before I rotate it out for the next newest thing.
Just purchased the warantee for my N7/16GB.
I'd really like to take advantage of this but if I bought my nexus 7 off of craigslist then am I straight out of luck? Not sure what the purchase date is and where it was purchased from (but it is an 8GB so it has to be from the Google Play Store right?) I also don't have the receipt.
The price went back up, but you said it's good till august 17th? I would love to get this, but only at the sale price...
Sent from my Nexus 7 using xda app-developers app
Solange82200 said:
The price went back up, but you said it's good till august 17th? I would love to get this, but only at the sale price...
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Me too. August 17? apparently not
It did show August 17, I tried to go thru my cached pages for yesterday but couldn't find it yet. I'll continue and if I find it, i'll post it and maybe you can call them up directly.
I never buy any extended waranty. In Canada there is a mandatory 1 year manufacturer waranty.If an electronic device does not die in the first year, it will most likely live it's designed life (there a a statistical probability for this). Most electronic devices "die" because they become obsolete not because they stop working. To pay $40 for a $200 device, is just trowing money out of the window.My 2 cents.
adit9989 said:
I never buy any extended waranty. In Canada there is a mandatory 1 year manufacturer waranty.If an electronic device does not die in the first year, it will most likely live it's designed life (there a a statistical probability for this). Most electronic devices "die" because they become obsolete not because they stop working. To pay $40 for a $200 device, is just trowing money out of the window.My 2 cents.
Click to expand...
Click to collapse
While I agree with you.... people don't buy this for the increased warranty, they generally buy it for accidental damage insurance.
adit9989 said:
I never buy any extended waranty. In Canada there is a mandatory 1 year manufacturer waranty.If an electronic device does not die in the first year, it will most likely live it's designed life (there a a statistical probability for this). Most electronic devices "die" because they become obsolete not because they stop working. To pay $40 for a $200 device, is just trowing money out of the window.My 2 cents.
Click to expand...
Click to collapse
I have young children. I am careful, but sometimes I make mistakes. If something happens a year and a half from now, I would get the full purchase price back, even though the tablet would have depreciated in value.
Back when I had no kids, yes, I would consider it a waste. Now? Not so much. Thanks for your help though.
The purpouse for this thread is purely informational to see what other peoples experiences have been in the repair process involving LG
I am not really looking for stories of how LG (or Google) simply replaced your phone, but rather out of warranty cases, what you had to do, how much it might have cost out of pocket and for what repaired.
This is so others like my self know what to possibly expect.
My story:
I picked up this phone on Craigslist for $30 already knowing it was bricked, in hopes that I might be able to reserect it. upon finding out (after money was exchanged) that it was done not just while trying to root but that he believes that the wrong file was used when his "friend" was trying to do it i realized that it was probably the wrong boot loader so many have loaded by mistake. After figuring out my only solution based on my research was probably a JTAG service I decided to give LG a call, and told them what was up. asked if I could send it it and get a quote to re-flash it. unfortunately when i got it the rear glass was already cracked and i was upfront about this. upon inspection they said they wanted to replace the entire housing including the LCD as well as the main board. I was unable to get further details as to what was wrong with the board, but they only wanted to replace the LCD due to a scratch on the front. I tried to just have them replaced the board but it was an all or nothing deal. Soooo... not having $181 laying around for basically a new phone with my old battery I had them ship it back.
Additional Information: upon having my unit shipped back to me I discovered it to be shipped back with no padding other then the shipping invoice in the very thin box and a non-padded plastic envelope. I contacted LG as I was concerned about additional damage to my phone that I might not be able to determine till such time as I might be able to send it back when i can afford the repairs they informed me this was standard shipping whether my phone was repaired or not, I told them the box had been crushed on one side and I was told they would make a note and send it to their service center so a change in packaging could be made if it was deemed appropriate.
Parts LG would like to have replaced for the aforementioned $181 (USD):
Battery cover (with glass)
Mainboard
LCD (including digitizer and front glass assembly)
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
rubiconjp said:
LCD replaced, $140 total.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
Click to expand...
Click to collapse
Maybe, but for a phone with broken glass and mainboard, you can only use battery and some other components which not usually break. Will be impress if you get more than 50-60 dollars and then discounting what PayPal and eBay charges...
I'm really impress they only charge you 180 for a full fix. If I were you I will just wait until I get the money, then fix it and sell it.
As of my experience, I had my screen replaced by LG due to a white pixel, (didn't have RMA choice). They did not charge for it and sent it back in 4 working days.
Sent from my Nexus 4 using Tapatalk 2
Worth it.
threeclaws said:
So you paid $30 for the phone and for $181 ($211 total) you will essentially have a brand new n4? Outside of the shoddy return packaging I see no issue with this.
To be honest though, if you can't afford a $180 repair bill you have other priorities that need addressing just sell the phone for a profit (you'll get alot more than $30 on ebay.)
Click to expand...
Click to collapse
jaggyjags said:
Only 40$ more and they include a new mainboard? Sounds cheap.
I won't hesitate paying 180 and get a totally new phone. You can always sell it after and earn some dollars, considering you just payed 30 for it. It's your only solution, buying a mainboard and a screen would be much more expensive.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
Jeffery.Lenz said:
I do recognize the value here. trust me . I plan on getting it repaired as soon as I have funds as I would love to be able to use it. Just have to sell my spare phone (Atrix HD) first. At the end of the day, the only real complaint I have is that the LG service center has an all or nothing policy. The rear glass is broken (i have a nice TPU case that hides it) the LCD and digitizer is fine, just has a scratch on the screen (I can deal ith that), I just want the Mainboard replaced but they will either do all of it or none of it. I understand why, they want to guarantee their product. just a bummer for those that might not have quite that much cash on hand for such things.
Click to expand...
Click to collapse
I actually think they are not charging for the main board, that will explain the price. If it hasn't got any signs of physical damage they usually repair it free of charge. I had my Gnex main board replaced after a sudden death having no warranty, bills or anything.
Sent from my Nexus 4 using Tapatalk 2
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
fone_fanatic said:
Have you followed the return to stock guide using fast boot to re-flash stock images? I had a scare when returning mine to stock and followed that guide and got it back to life.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Trust me I tried every thing I could. I ended up selling another phone I has lying around and shipped my N4 off for repair. Should be back by next week. according to the invoice they are replacing basically everything but the battery. Looking forward to having it back
Attached is the form from LG, with the personal info changed of course.
LG recieved mine on the 22nd and charged me 140 to fix it . . still haven't received it back or anything haven't even heard from them since they called me telling me the LCD is damaged I'm just hoping i get it back by saturday.. I didn't get a detailed email from them or anything either but i noticed it took them 9 days to send you one so i guess patience is the key.
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
icecicle said:
So I just got mine back and there's a yellow blob on the screen and its really annoying what do I do ? Call Google for an RMA or call LG again
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
If you received it back from LG for service I would call LG again.
Back and good as new.
I have received back my N4 from service. had to call 3 times to figure out what was going on since there is no reliable way to check online. was told on Wednesday to call back on Friday to get and update and hopefully tracking information. then received an email stating it had been shipped on Thursday. It was shipped back 2 day service (FedEx) and got it on Saturday. I have all ready rooted it and got it up and going. It looks new from top to bottom. over all I am pretty happy with the service turn around time. But (recognizing I am a bit impatient) I felt like I had to be more involved with keeping up with what was going on then I would have cared to. Status updates are important to me when it comes to such expensive items.
I just received by Z3 Compact today but due to the vast reports of glass cracking and buying the phone on sim free with the intention to sell it after 12-24 months, I really don't know whether I should take the risk and keep it since their are many reports of the glass cracking by itself. It's a big shame because I had so much hope for this phone and their are lots of things i love about it such as the following:
Audio huge step up from G2
Feels premium in the hand compared to the G2.
I was impressed with screen detail that I was fooled into thinking it was HD.
Some bad points I notice just from first use:
Screen vibrates when volume high
Icons and text seems to be slightly squeezed in the menu
im worried about all the reports of glass cracking
I've really never been an iPhone fan and prefer a less than 5 inch device so if I return I really don't know where to go from here. I guess there's the Galaxy Alpha but I really don't want to go back to samsung if I could help it (had a galaxy s2 before and it stopped working after 24 months). So if the Z3 Compact is not to be due to manufacturer flaw with glass then where do I go from here? I already sold my G2 and need a phone asap.
There are a few reports of glass cracking by itself as opposed to tens oder hundreds of thousands of units sold, and it seems a bunch of people just jumped the train and claimed theirs did too while it looks like they dropped the phone from the pattern of their cracks, eventually because of the slippery backside.
Iruwen said:
There are a few reports of glass cracking by itself as opposed to tens oder hundreds of thousands of units sold, and it seems a bunch of people just jumped the train and claimed theirs did too while it looks like they dropped the phone from the pattern of their cracks, eventually because of the slippery backside.
Click to expand...
Click to collapse
So a bunch of people are lying? I think you should look a little further afield than just this forum. There are so many reports now from multiple sources now that it's becoming hard to deny there is a major flaw with the glass of this phone. From the sound of things if you buy this phone its just a matter of time before your glass will crack. And since I bought my z3c with cash that's a risk I'm not willing to take.
Even if most of the reports were legit, the likeliness of being affected is still negligible considering the amount of units sold. And even if so, most of the cases seem to have been covered by Sony's warranty so far.
Definitely keep it. It's the best non-huge phone on the market right now.
And it IS HD Just not Full HD, but you don't need full HD below 5".
degraaff said:
Definitely keep it. It's the best non-huge phone on the market right now.
And it IS HD Just not Full HD, but you don't need full HD below 5".
Click to expand...
Click to collapse
That was my mantra as well for weeks before buying this phone, but what's the point having the best non-huge phone if it's only going to break?
P.S Do you own one?
I would say to keep it. Like the others have said, the number of reports around the glass cracking are very small compared to the number of units sold. Ultimately, it's your decision, but I've been very happy with mine and my suggestion would be for you to keep it.
You can't tell whether it's going to break, and if it does you'll get it repaired under warranty.
It may look horribly, but if all those cracked phones are going to be fixed/exchanged then there is no big deal just few days without it.
Otherwise the phone is fantastic.
wayne_sk said:
You can't tell whether it's going to break, and if it does you'll get it repaired under warranty.
It may look horribly, but if all those cracked phones are going to be fixed/exchanged then there is no big deal just few days without it.
Otherwise the phone is fantastic.
Click to expand...
Click to collapse
that's a pretty big deal. not everyone has a backup phone and they don't cross ship like dell. you can't just pop into a sony store for instant refurb replacement like you can with apple, either. microsoft stores are also pretty great about replacing their lumias.
i bought mine with amex, so i have 90 days to evaluate whether or not it will break. if it does, i won't even bother going through sony, judging from the poor customer service and finger pointing people have been mentioning
Iruwen said:
Even if most of the reports were legit, the likeliness of being affected is still negligible considering the amount of units sold. And even if so, most of the cases seem to have been covered by Sony's warranty so far.
Click to expand...
Click to collapse
Do you even own one? There are hundreds reports online now it's not just "a hand full of people" anymore.
There's no telling whether you have a defective unit but as others say, those with the fault are heard louder than those who haven't experienced issues. If you do want to resell then I strongly suggest you buy a case and glass screen protector, both of which can be obtained for reasonable prices.
I agree with your first bad point, but then 99% of the time I listen through headphones, your second is because of the smaller resolution of the Z3C vs the LG G2 (I know I have both) which are both set to the same dpi (320).
I was so disturbed about the 'self breaking' glass reports that I had a dream last night that my phone's front screen was all cracked.
Woke up and it was fine. I love this phone
Sent from my D5803 using XDA Free mobile app
Techfood said:
That was my mantra as well for weeks before buying this phone, but what's the point having the best non-huge phone if it's only going to break?
P.S Do you own one?
Click to expand...
Click to collapse
Yes, I own one, for almost two weeks now.
---------- Post added at 12:10 AM ---------- Previous post was at 12:10 AM ----------
Techfood said:
There are hundreds reports online now it's not just "a hand full of people" anymore.
Click to expand...
Click to collapse
A lot of them are just the same people on different forums.
tofu- said:
that's a pretty big deal. not everyone has a backup phone and they don't cross ship like dell. you can't just pop into a sony store for instant refurb replacement like you can with apple, either. microsoft stores are also pretty great about replacing their lumias.
i bought mine with amex, so i have 90 days to evaluate whether or not it will break. if it does, i won't even bother going through sony, judging from the poor customer service and finger pointing people have been mentioning
Click to expand...
Click to collapse
amex will only give you 300 bucks back...i did mine on discover and they do 90 days up to 500 bucks
jerflash said:
amex will only give you 300 bucks back...i did mine on discover and they do 90 days up to 500 bucks
Click to expand...
Click to collapse
For Platinum Card® and Delta Reserve Card Members, Purchase Protection can also help protect your purchases for up to 90 days from the date of purchase if the item is stolen, accidentally damaged or lost. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Please read important exclusions and restrictions.