My HTC HD7 is randomly muting itself. It does this ALOT. Its beginning to become a nuisance to the point where its making me late for work. The only way to get the sound back is to remove the battery and restart the phone, but this is incredibly annoying. And even after i do this, it might lose sound (AGAIN) in a day or a few hours (its random).....
I dont know what is causing this but the volume is all the way up and it is not on vibrate. Still, there is no sound and when the alarm goes off it only vibrates and fails to wake me up for work.
My HTC HD7 is also constantly having a microphone issue. When I call people, they cannot hear what I am saying. Actually they cannot hear anything at all, not static but ZERO sound. Once again, the only way for me to temporarily fix this is to remove the battery and restart the phone.
TL/DR version:
1. Phone is randomly muting it's speakers, which causes the alarm clock function to fail and make me late for work.
2. Phone is randomly muting it's mic, which prevents whoever I am calling from hearing anything that I am saying at all.
3. The only method I know to fix either of these problems is to remove battery and restart phone.
Can anybody help me? Have any of you experienced the same problem?
I hate the same issue. Biggest drawback yet to this phone! I"ve pretty much been speakerless for over 2 months. Restating wont even fix my issue. Tha alarm ALWAYS froze my phone completely. I have resorted back to my HD2's G-Alarm and use that as my alarm.
and here i was thinking i was the only one with this problem.
i love the HTC HD7 but this nuissance is getting to my nerves...
i hope Microsoft fixes this in the infamous update that is scheduled for "sometime in january" i had high hopes for this wp7 os but this makes it just as bad as wm 6.1.. and was very disappointed to find out i can't use this device for internet tethering or remoting my pc at home and many other features that my old phone had the capability of doing.
in the meantime, there is no need to remove the battery, just hold the power button for about 4 seconds, phone shuts off then turn it back on, and get sound back.
thanks.
Related
Hi!
I have a very strange problem... after a while I have no ringtone (sound) any more.... I select a tune, it works ... but after a while there is no sound when a I receive a incoming call..
Sms, email sound etc are ok, but no ringtone with a incoming call....
When I do a hard reset, everything is ok for a while .... but after a xx period
its gone again ...
Suggestions ? I've done no reg tweaks etc..
Suggetions ?
I experience the same problem after disconnecting my bluetooth earphone.
Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.
Please see my thread they are related!
http://forum.xda-developers.com/showthread.php?t=399430
so it might be a BT problem .... any solutions found ?
My phone just loses audio altogether after a period of time. I am not using BT, havent even setup a headset for use yet. MP3 plays but no sound. SMS no sound. System Event no sounds. Incoming call ringtone doesnt play. Call conversation i get no sound. I can't figure what triggers it. Phone can just be in sleep mode, i receive a phone call and no ring. Even adjust the volume sliders and then it will lose audio straight away.
Another strange audio issue i have is the Alarm doesnt work. Alarm will start to play but then device will freeze after 1 second of trying to play the alarm tone. Soft reset is the only way to fix it, after which it will lose audio again after a while. Have already done numerous hard resets and run a clean device with no programs or tweaks applied. SAME ISSUE!!!! I can put up with a laggy interface but no audio renders the phone a brick! Please help!
Someone a suggestion for the problem?
Xivius is ur problem similar to mine? Or is urs the Bluetooth issue mentioned by the others? i been running round in circles. HTC Aust told me to go back to TW. Taiwan told me call Singapore. Singapore told me to call Vietnam HTC Support cos apparently thats where my unit originates from. bought it off ebay so wouldnt know
Xivius, did you got that problem fixed?
freeza007 said:
Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.
Click to expand...
Click to collapse
I'm now using wired handsfree, same problem happen! seems not BT, it's more related to the HTC music player?
My story is exactly the same as bds008. I have disabled the vibration as much as I know and it seems to help a little but not all together. My phone mutes mostly when I am answering a call, but also on more occasions. It seems quite randomly.
I don't use BT at all and I haven't installed anything 3th-party wise.
I want to contact HTC Netherlands about this, but as I am in the middle of moving to a new home, I haven't found the time yet. I don't want to try 1.37 because of the warranty. (And I would like to keep it Dutch....)
Any updates on this problem ? Solutions ?
xivius, i had to send my unit back, they reckon its gonna take 10 business days to test and repair, if its a confirmed hardware fault unit they will give me a replacement unit. Kinda dissapointing considering the phone can be considered Dead on Arrival. Looks like i wont see my phone for at least another 2 weeks, and i only had it three days.
xivius said:
Any updates on this problem ? Solutions ?
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Click to collapse
If your running an older rom then perhaps you should look into flashing the Diamond with a newer rom and see if that fixes the problem. But if you want to keep your warranty then why dont you send it back??. Get HTC to fix it or send it back to where you got it from and demand a new replacement.
REason i say this is because you posted this thread nearly a week ago and as of today...no one has a solution but yet you still have the phone??. Seriously if it was me, the phone would have gone back straight away for a replacement or refund.
Seems like it's getting more people into this problem. 1st i thought im the only one who caught in this unlucky unit. I explained in numerous forum no one seems to know the causes or what da fark im talking about. I did an update to 1.37 too and it's doesn't work either.
Yes the phone "TOTAL MUTED" randomly, particularly after conversation. Only soft reset can restore the sound. Did a few times hard reset too, won't work. Sent back to HTC last week, don't know how long it will take.
Btw i'm glad to know someone actually had this problem, too
p/s: Since i thought im the only one got such bizzare defect unit. So.....
Good to read that 1.37 doesn't bring any solution. I was hesitating to try.
Funny thing is that since I contacted HTC about the exchange procedure, my Diamond hasn't muted spontaniously anymore! it seems that it has become attached to me...
Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...
xivius said:
Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...
Click to expand...
Click to collapse
I've had my device for 2 days and have upgraded to 1.37. I confirm I have the same problem where the phone doesn't ring at all no matter what the settings. I haven't even switched on bluetooth yet so it can't be that in my case.
If I have "ring", no sound, the unit just flashes. If I have "ring and vibrate", the unit vibrates perfectly; again, no sound. In other words, no combination of events brings up the sound. The sound is perfect when in the ringtone selection screen though.
Since there are a few people with this problem, it may be that it's a ROM issue. Since we all got our phones from different places at different times, it's unlikely to be a manufacturing fault...
Here's hoping for a solution from someone ....
Regards,
Gary.
Folks,
I've just discovered the following thread:
http://forum.xda-developers.com/showthread.php?t=399430&highlight=Ringtone
In post #30, I found the answer to my problem
Basically, I didn't realise that the HTC volume control manages Windows and PHONE volume seperately (why the heck can't they put both on the same screen like with the WM volume control )
I really hope that others with the same problem in the thread can fix their problems with this!
Regards,
Gary.
Gary, glad to hear ur problems been fixed. I had my phone 3 days and its been sent back to HTC taiwan, they gonna take 2-3 weeks to get it back to me apparently. I checked out the thread you are talking about, obviously i can't test it now, but im sure it shouldnt make a difference if you use HTC volume control or the windows volume control. And yes i did know thw HTC one can control either phone or system separately. Basically i could get the phone to fault and lose sound just by sliding the HTC volume slider up and down, or when it did fault, sliding the HTC volume slider and setting it to vibrate and back up again made no diff, so i dont think it has to do with this? Hopefully my replacement or maybe even repaired unit dont have the same prob. Maybe those that have the prob and still have the phone can test out the suggested fix and report.
Hello,
Recently I started using windows media player in my diamond and it was working really good. But for about a week now my phone have been starting to call up random people in my phonebook, several times in a row. I always put the phone in lock mode and put the phone to sleep. But still it continues to call up people and it's kinda annoying when your friends get pissed because your phone accidentely called them up at 6am in the morning haha.
Anyone else have the same problem?
I am pretty sure that you are using some extUSB adapter ( 3in1 ) and that is the reason. If it is poor quality the cables very often loose the isolation and in result occasionaly connect causing effect like with normal headset and double click of active button which is normally redial.
I hope I helped
Awesome reply
I checked my headset and you were right. I pushed the headset button and it automatically redialed. Can I configure this setting so it won't happen again?
Best Regards
i also having this problem....anyone help?
Same here.
There are other threads about this problem.
Still looking for a solution like, let's say a registry hack that disables the headset button...
HELP
i have the same problem and i have nothing connected with the device locked so it couldn't be me.
can someone make some software to stop all calls unless code is entered.
Hi, I'm totally stoked on what is causing this problem.
Brought a new XPERIA X1, and installed Valkyrie's Rom on it. Whenever i make or receive a call and use the normal earpiece for it, it can vary from 10-40 seconds, the voice just cuts off and i hear buzzing sound, then its all blank, i cant hear or say anything so they other person can't me, or i can't hear them, although the call doesn't hang up. When i do hang up one of these either happens.
-None of the sounds now work eg music player, make another call, system notifications, they are all blank
-Or none of the sounds work, but when i make a call, there is a continous buzzing sound
I thought it would be the vibration tool near the earpiece so i just went settings and activated for it abit so it vibrated for like 2 seconds, and then i could make a call for another 10-40 seconds, before the same issue occured.
I tried redoing the vibration thing again but it didnt work , there is sitll the continous buzzing sound or nothing at all.
I do not know if this is hardware related or just my audio drivers..
PS: My loudspeaker works fine, i can play sounds continously
well did this happen before Valkyrie's Rom?
hard reset ?
use another rom if problem continues
Yeah, it happened before, NRG rom so i thought it was that, so i changed roms and still same problem. Sometimes it happens sometimes it doesn't i managed to get 2 minute into a phone call in recently before i hung up so i dont know if its constant or varies
bump *******
Have you tried the stock rom again?
You could flash back to the original stock ROM. Check the threads on how this is done.
I've seen people complain of similar issues, but no solutions when searching. Regardless of if I call them, or I'm the one being called 30-50% of the time they won't be able to hear my voice. It's been consistent regardless of ROM (Stock, Cyan, Enom).
It may be a hardware defect (I had one of the earlier phones) but programs such as Shazam and Hertz, which use the mic to collect nearby sounds, work flawlessly and 100% of the time.
Has there been a proposed solution to this problem?
are you accidentally pressing the mute button?
No, mute's not pressed when I look at the screen and nothing changes if I toggle mute on/off.
Are you running a non-stock kernel?
This is also a new google feature. If your voice is that bad sounding, the nexus one cancels the other person from hearing it. This also happend to one of my friends that sounds like hes high half the time.
lol, harsh.
i've had the same problem before on cyan and today again for the first time on enom.
rebooting normally fixes it but i have no idea what causes it.
Do you use a task killer? I think this may have something to do with it, killing an app that phone calls require but I guess it would have the smarts to re-open it if it actually required it.
Same thing happens to me- I would shift position and move my hand and it will start working again. Super annoying.... i returned my phone and got a new one, and it is still happening. Arghhhh
hd7 the sound is off speaker what can i do, please help me if you have cod or something like that
This happens to me alot just reboot it ...
i.am rebooted but not working at all
agamy_80 said:
i.am rebooted but not working at all
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Hi agamy, I'm having the same problem and rebooting the phone doesn't help either.
Were you able to find a solution?
Do you guys still have this problem? Figured out a fix? I don't have one but this guy I know does. Thanks!
Yeah, return it if the speaker keeps shutting off. Mine was doing the same thing and I just called the tmobile and they're sending me another one (actually my second replacement as the other one had serious software glitches).
Ok I will let him know. Thanks!
I've had the same issue with mine for about 2 months. The speaker was working fine then every now and again when I would type it would get very loud then cut off for me, Wouldn't not turn on for anything. last night it started to work but only at 1 on volume. I turned it up to half way and was excited that it worked again, kept locking and unlocking getting messages etc. Then I went to go type and boom! speaker went out again, now I'm left speakerless yet again. I don't ant to get a replacement yet because I have a skin case on it and I would have to pay for another when I get the new one. I've never ever had any issues with speakers on any other phone I've had so I'm quite disappointed.
i now am experiencing the same problem. while playing a game (assasins creed) the speaker just died down on me. at first i though it was just the game. tried other games and zune,none of them have sound. done with reboot and restart,unfortunately still no volume. im stuck with an expensive phone wihout volume,another unfortunate thing is,i cant even have it replaced since i bought it in ebay.
i hope somebody will have a fix to resolve this issue
cheerio
I had the same problem and after a week or so everything is back to normal.
just had mine fixed.sound is back audio is as great as when i received the phone.im just worried if the same problem would occur. it took two days for htc service center here in the philippines to fix it.
:-( I have the same issue, I was playing music and the speakers dead!!! I don't even touch the phone......the speakers only stop working without any reason. Somebody can fixed that problem? Because I'm in Ecuador and here we don't have an HTC repair center.
I have similar problem with speaker, volume is stable but not loud enough. I am not sure if it is a software problem or hardware one.
Regards
try reset, or flash rom with higher version.
Maybe the sys bug.
I have the same problem! Hard-reset and flashing a newest rom doesn't help! I think this is hardware problem(
Somebody knows, where it is possible to find replacement speaker for it. And where I can find service-manual? Thanks!
My speaker just went dead as well. Highly annoying because the phone's useless as an alarm now. Traveling abroad at the moment, so might not even be able to get it fixed...
Hi guys,
I had the same speaker problem on my brand new brand new HD7 a while back. Back then i used to use the alarm and snooze a lot. After a couple weeks of alarm going off and snooze, the speaker gone mute. This is a wide spread problem HTC Window7 phones, especially this HD7 model. I tried everything from sound enhancer app to flashing custom ROM, but could not find any solution. So i let it sit for like 4 months until that one night i decided to mess around with it again. It was 2 in the morning so it was really quiet. That was how i found out that the speaker was still working but only output really little sound or static even if i had the volume at max.
So just a wild guess, i googled the part for the speaker and how to dissemble the damn thing. It's pretty easy and i happened to have a broken g1 which had the same loud speaker with the HD7. So i switch them out and voila, i got the sound back.
I was so excited so i tried everything that output sound on the phone. Everything worked out fine for like ... 2 days! Speaker went out again! During that 2 day, i was doing a lot of music, video, games . But i noticed things get really glitchy during keyboard clicking and and snoozing off the alarm.
So i'm pretty sure the G1 speaker is dead again. So i went on ebay and bought a brand new OEM speaker for the HD7 for 4 bucks (G1, G2, HD2, and some other models use the same one. Check the picture). 3 days later and another trip to the inside of the phone, It sounded loud and clear again. This time i completely avoid the alarm and keyboard clicks. I have got sound for almost 2 month now.
So if you don't have sound. Hold the phone to your ear and play something. If you hear hiccups, little sound, or static coming out then it's not a software problem. Replace the speaker and avoid using the alarm and keyboard clicks.
Hope this solve your problem.
this happened to mine for a while until eventually it gave up and had to be returned to be fixed... luckily it was 11 months old and still in the initial 12 month warranty... speaker replace and now all is fine.
If yours is going and it's still in a warranty period, I'd return it to where you got it from.
"The Fonz" Method
Not a real great fix, but I fixed my wife's phone by hitting the top of the backside of the phone pretty hard with the palm of my hand (or set it down hard on a table). It was working for a few weeks and we were sitting at the dinner table one night and I set it down, and it worked for a second. Then I thought, "Maybe if I hit it harder it will come back on." And it worked! Probably a loose wire or something.