Any logs to help troubleshoot Bluetooth connection issues? - Captivate Q&A, Help & Troubleshooting

I have the Captivate, running Phoenix 4.1 ROM, almost all is working well but Bluetooth. Does anyone know what I can do, what I can look for, any files to review, etc. to help troubleshoot the issue I am having.
The problem is that the phone will initially connect to my car radio, stay connected for a few minutes and then drop the phone connection. The music/audio connection remains, which I could care less about. If I reconnect it, it will last a few minutes and then drop again. It's unlikely to stay connected for anything longer than 4 minutes. Frustrating.
I have removed the profiles from both the phone and radio and recreated multiple times, pairing from the radio first, then again from the phone first. All efforts so far have left me with a non-functional Bluetooth connection.
Thanks to anyone who can provide me guidance for troubleshooting.

Related

Device switches on by it's self

When I switch off my XDA IIs by button or SW button in most of the cases the device switches on it self for one more time.
Is there anyone who can help?
Thanks guys!
:?:
I have the same problem, I had a bluetooth headset paired to it, maybe that is it, I only got the XDAIIs today so I have not had much time to watch it but it happened tonight and the XDA mini never does it.
Each time the BT headset is switched on or off and pairs up or releases, when a text message arrives, when you come out of a signal blackspot and reconnect and find you have missed calls etc.
Basically anything that results in a visual change caused the device to switch on.
Very annoying. Don't know the solution.
I share your pain.
Joe
I'm using http://www.trancreative.com/nicestart.aspx to keep the device locked, but it will turn on/off, but now it's locked so i dont delete data when it turns on in my pocket.
No matter what you do, the device will turn on at least once every hour.
I read somewhere that it does this to check the battery status.
I had the same problem once. Please open ActiveSync, switch the device off and see if ActiveSync is trying to connect..
Of course there can be lots of other reasons...
Yes I didn't mention on my post that activesync also seems to be a player in this problem.
If activesync is running, somehow the device syncs at varying intervals from 5 mins-1hr and switches it on to do so.
I used the attached to kill activesync to stop it happening.
Hope it helps.
Joe
I just unchecked the "Use mobile schedule to sync with this PC" setting and the problem was solved.
Though this seems to be a bug in ActiveSync..
Thanks
Works fine, great!
i had this problem on my old rom, and since i upgraded to 1.40, it aint done it since. maybe u need to upgrade.

GPRS Cannot connect

Hi there,
I recently upgraded to the i-mate ROM (see my signature) and then also upgraded to the latest radio stack. I live in S. Florida. I upgraded my device the day we got power back, or a few days after Wilma blew through. I figured the issue I was having was from lack of complete cell service.. however.. now I am thinking it may be an OS or Radio stack glitch.
Every so often, at random, and as a result of no special operation I have performed (at least none I can identify) my device will simply not be able to connect for data. I will still be able to place & receive calls.. but data will not connect.
Just so you know.. I am not expecting a data connection while on the phone. This happens when I am not using the phone but rather just checking email.
Rather than soft reset (which works too) I simply turn on flight mode.. then a second later turn flight mode off, and within seconds I am back in business.
Before I call Tmobile and have them tell me it's the device, I want to be sure it is (or is not) the device.
Has anyone had this issue with the new i-mate ROM? Or.. just the problem in general?
Lastly.. I've been a member here for about 5 weeks. I have never played with ROM updates and I have to say that the people on this forum are great. I learned a ton about getting my device updated and had no issues just by reading all of the posts relevant to my topics.
Thanks in advance.
If memory serves me right, the problem is resolved by downgrading to an earlier version of the CALLER_ID cab - or something similar. I have the same problem, I just haven't suffered with it enough to bother fixing it. I know there are threads about it cause that's where I found the answer. All I do is to switch on/off flight mode whenever I undock from teh cradle each morning & then manually connect to GPRS. It stays connected all day without a problem, disconnecting only when I re-dock in the evening

Phone cutting off after call or internet usage

I have a tilt and recently it started just shutting down when I had been on a call for about 4 minutes or when I was looking around on the internet for about 4 minutes. This was a std. tilt not flashed with HTC home installed. I hard reset it and hoped that would fix the problem, but it never did. So finally I decded to flash the ROM and see if that may make it better. alas it did not. I have tried everything I know, but everytime I get online or on the phone it just shuts off. Then it takes a few times before it will ever come back on normally. Does anyone know what is going on or what I can try to fix the problem. It seems as though my data is limited and cuts off after a certain point. I would really appreciate anyones help
Anyone have anything? It also cuts off whenever I connect to Facebook app. It tells me to check my internet conection
non of my wm phones ever had that issue
read up on it on google once it's it's an operator end hardware thing
not much you can do if the hardware they use don't support it
I was having the same issue with my tilt
I was having the exact same issue.
Check my thread :
http://forum.xda-developers.com/showthread.php?t=534732
I just solve the problem replacing the battery.
I got one of this
http://www.smavtronics.com/1600mah-li-ion-replacement-battery-fits-at-and-t-8925-tilt-series.html
and it has been working like a champ.

Kaiser - Wifi problem (expert opinion needed)

Recently I've been having problems with my Kaiser connecting to my Wifi.
Here is what happens reliably (when phone on it happens more often):
1) Turn on wifi from comms manager (it searches relentlessly)
2) If I try to turn wifi off in command manager at this stage it hangs the comms manager - not even task manager will be able to close it down.
If I turn the phone off (button) then it won't turn on again till a soft reset.
3) soft boot or remove battery - Kaiser comes back with wifi connected immediately most of the time however, it can also come back still searching in which case repeat soft reset or hard reset.
4) Once connection is established - I can connect / reconnect ok till the device is turned off then it happens again. If phone is off it appears to happen more reliably but I've not tested this enough, it happens either way eventually.
So phone on is 95% reliable but can be ok for a couple of times.
5) Once the wifi is in search mode the comms manager is useless and this continues ad infinitum (any attempt to turn wifi off will hang CM) and always a soft boot will bring the device back with a connection established to my wifi point.
Here's what I've tried:
1) Soft boot / battery removal
2) Hard reset without restoring any kind of back up -ie virgin restart
3) Hard reset without allowing custom install of t-mobile software.
Details of my device:
1) T-mobile Win mobile 6 - original rom
2) Hard SPL : SPL-1.0 Oliprof (CPLD-8)
so the only thing I've done to this machine is installed Oli's Hard SPL.
It appears therefore that no software is causing the problem. I am wondering if there's a possibilty of the Hard SPL causing a problem through corruption or do I have a hardware fault with the radio?
I'd be grateful for any help on this as to what I should do next. Please don't tell me to load win6.1 as this worked fine till now so isn't the problem. The only thing I can think of is to re-do the hard spl.
EDIT: Well I've just reloaded Hard spl 1.0 and the problem is the same so I'm out of ideas.
Just a few thoughts - although I do not have problems with my Kaiser, I have met problems with other folks.
1
Is the signal quality good - we know the range is not fantastic, so it's worth checking:
Start>Settings>Connections>Wireless Lan (Icon)>Main and look at the Signal Quality.
2
Start>Settings>Connections>Wireless Lan (Icon)>Power Mode(Tab) and change to best performance.
3
Does it do this with other networks? Don't rule out the Router creating difficulties.
4
Do you let the Kaiser go to sleep mode with wifi connected. If so I'd advise you terminate the connection in comm manager and turn off using on/off button rather than allowing auto sleep mode.
5
It might be better to allocate a fixed IP address rather than allowing the router to set it. Hangs can be created in the IP allocation stage.
6
Do you have any applications set to auto collect data? These could be weather apps, mail, time sync, quick GPS etc etc etc. If so you can try disabling those settings to ensure the crash is not a conflict between setting up the connection and simultaneous data collection.
These can be pesky problems to track down. I suspect that many of the above would be ruled out by your clean boot after a hard reset. If it always works initially after a hard reboot though, it does suggest that another app/process is interferring at a later stage.
Mike
mikechannon said:
Just a few thoughts - although I do not have problems with my Kaiser, I have met problems with other folks.
Click to expand...
Click to collapse
Thanks Mike for your valued input.
Just to answer the questions:
1) Yes signal is excellent (I connect in 3 cycles of the animation plus after reboot it connects immediately)
2) I've tried these options - my current setup worked perfectly before, plus of course a hard reset and clean machine displays the same problems
3) I haven't tried on other networks but I've eliminated the router as the problem. I've tried dynamic / fixed - I normally allocate ip via the router plus lock down mac addresses. opened the system. However, this doesn't surprise me because I can cause this lock up without a connection. It's more rare but for instance, if I turn the phone on and delete my signin, normally this pops a dialogue asking which network to connect to. Sometimes that doesn't come up and it still hangs. It is more rare though.
4) No
5) yes tried all optons
6) No and especially not on a clean machine.
I've had the device for some time without any problems so something has changed quite radically which makes me think h/ware. If I were diagnosing this on a pc I'd be looking at both H/ware or a possible driver problem as it the network adapter is locking when it's accessed, however, on this device I don't see the logic of drivers unless they can somehow corrupt in rom even after a hard reset. Is that possible or heard of?
One observation is that when I get the hang and I try to look at the wifi settings I get the following message:
Code:
"To configure your wireless network, please enable your wireless network card".
This little clue seems to point at somethhing that's caused the adaptor to cease responding but somehow in the process locking the comms manager up (ie. if I goto comms manager and try to turn the wifi off, I'll get the spinner ad infinitum). Yet a reboot will kick it back into life again. And notably once it's running, and providing I don't switch the machine off, it'll work till the cows come home perfectly reliably.
I guess my question is whether there is any possible software cause that could exist AFTER a hard reset? Also the reliablity of this problem is enhanced considerably if 1) I have the phone turned on and 2) if I turn the machine off and back on and try to reconnect. Maybe that could indicate a power issue making the adaptor die I don't know what else would make the adapter lock up.
So far I've re-installed the (same) radio and Hardspl and neither of these have changed anything. I could of course go the final step and install the rom again but I haven't done yet as I wasn't sure what components other than the radio might be relevant in the rom.
Edit:
If it always works initially after a hard reboot though, it does suggest that another app/process is interferring at a later stage.
Click to expand...
Click to collapse
Just to clarify this: Wifi connects 90% after a soft boot initially. A hard reset makes no difference to the behaviour.
It may be a hardware issue, but it would be last on my list of suspects. (I KNOW it must feel as if you have tried everything already – and I think perhaps you have!!!)
Just a couple of further suggestions – since I am certainly not sure where the problem lies.
Having done a Hard Reset, I would 95% rule out a software issue on the phone (though it is possible with corruption of original data – but a remote possibility I think).
I hesitate to suggest a router factory reset, but it may be worth trying.
Two more things to try:
http://forum.xda-developers.com/showpost.php?p=2406606&postcount=19
http://forum.xda-developers.com/showpost.php?p=4233158&postcount=20
I am curious about why having the phone enabled causes more crashes. Have there been any phone network changes in your area. It crosses my mind that there have been a few reports of wifi problems when 3G is being used. Perhaps you could, as a test, try limiting the phone to GSM only and then testing wifi:
start>settings>phone>band – set gsm on both drop down lists.
Mike
Hi Mike thanks for sticking with me on this.
mikechannon said:
Having done a Hard Reset, I would 95% rule out a software issue on the phone (though it is possible with corruption of original data – but a remote possibility I think).
I hesitate to suggest a router factory reset, but it may be worth trying.
Click to expand...
Click to collapse
There are a few reasons why I didn't spend more time on the router once I'd established a few things:
1) The adpator actually hangs and it causes abnormal behaviour on the machine. ie. comms manager hangs if you attempt to try to turn off wifi and the spinner comes up. Even more abnormally this causes one of two scenarios, either a) the machine no longer turns off or if you manage to turn off it won't turn on again. So it's causing a major problem with the whole system.
In my experience a no-connect situation never results in a hang, it just times out and a list pops up of other alternative wifi networks it's found and you can always just turn wifi off or use the machine normally at this point.
2) Wifi connects to my router no problem, always has and still will first time from a boot (providing I tried to turn wifi on and it failed before the boot). After a hang and reboot it comes back always connected - doesn't even search, it's a solid non animated connection icon. In other words the card has woken up and therefore has no problems with my router once it's alive.
As an outside chance that the router is getting confused about a disconnect / reconnect I've also rebooted it in between just to make sure - but the router can't tell my machine to hang or fail to respond.
3) I have managed to get this to hang after deleting my settings, ie. stopping it from logging on to my router but rather letting it come up with a list of wifi points it's found. Most of the time the list comes up but after several tests I've confirmed that it does eventually happen. The symptoms are the same when it does. At this point no list appears and we end up with the same deal as in 1)
Having said that I can give the router a try - resetting it isn't too much of a problem as I can backup my configuration but I'm pretty certain it's not the problem bit when problems get wierd then logic sometimes goes out the window and one has to try everything.
http://forum.xda-developers.com/showpost.php?p=4233158&postcount=20
Click to expand...
Click to collapse
I'll follow the registry one just in case but both those threads seem to be from people who can't get a wifi connect at all, usually for s/ware reasons. This is different to my problem which is an abnormal adaptor / system hang caused by accessing wifi.
I am curious about why having the phone enabled causes more crashes. Have there been any phone network changes in your area. It crosses my mind that there have been a few reports of wifi problems when 3G is being used. Perhaps you could, as a test, try limiting the phone to GSM only and then testing wifi:
Click to expand...
Click to collapse
I'm curious too. I thought a problem with the radio as a whole but I've tested GPS and bluetooth without any problems, both on plus the phone. I also thought that some kind of power issue. If the voltage to the adapter for some reason dropped below a certain point it would kill it till it was kicked back into life. Just a theory. What would cause this, I've no idea, faulty component, dry joint perhaps.
I also had similar thoughts as you on possible changes to the phone service till I finally found it could hang without the phone too just less. This is like 30% to 95%, but multiple on/ off of the wireless and a couple of machine power offs will get it to happen when the phone is off. It just takes a bit more encouragement.
As for 3G I have mine disabled. I only ever turn it on if I am out and need internet via my service. I got caught out when T-mobile's 3G kicked in, in my area and my battery life went to hell about 18months ago - since then it stays disabled.
EDIT: This may or may not be relevant but I hadn't figured out which situation causes failure turn off. If comms manager is hung after a trying to turn wifi off the machine WILL turn off but not back on again. I just found that one other dialogue that hangs is going into the Wifi settings > network adapters > IEE 802.11b/g wifi adapter. This dialog hangs solid. At this point the off button does nothing. It's a reset. Just a strange reversal but it's also a confirmation that the adapter itself is the problem or has been put into a very nasty state.

WiFi issue (on any ROM!)

Hello, I kept on making a post for it until Iread everything that Icould but I can t solve this.
I have a Continental European G1, radio 1.3xxxx.2005, and the UK version.
My problem is that WiFi isn't working on any ROM, cyan (3-4 versions of it, the last months of ROM's made by him), SenseHero, KingxROM, Dwang, and mannnnnyy other ROM, I think I tested like 40-60 ROM releases in the last two months and Wifi hangs on all of them. There are times when market is loading after 1-2 minutes, but that's it, no app works over WiFi, Google Sync after a new install of a ROM worked, but that was it again.
I have e DLink DI-524 Wireless G router, standard Settings(tryed with upnp enabled/disabled), w/o and with secured Wireless, it always detects the network, connects on it but it isn't working.
Another strange thing that happens:
Let's say that I have WAP2(PSK) protection on my router, I disconnect my G1 from it, remove the security, so now I have an open network, until restart my G1 detects my network in it's last state, protected. This is really pissing me off, I have 100mb free and 0.4Eur/10mb in my contract with Orange, but at home I would really like to use my wireless, e.g. to use Gmote and so on.
Does anyone has any idea?
THANKS A LOT!!
Is this a problem with your network or all wifi connections?
I had the same problem
After flashing more roms than I can count to try and see if I could get wifi to work. Even unrooted and went back to stock then back to rooted and still had no luck. I finally called my carrier and talked to there tech department and they said it was probably a hardware issue. I have since had it replaced under warranty. Sorry but I'm pretty sure its the hardware so no matter what rom you flash it won't work
This can't be real, hardware problem? I bought the phone from a friend from France, because here in Romania I would have to pay double for it at my carrier, so no warranty for me...
Does anyone else has the same problem??
Yesterday I tested SenseHero 's latest ROM, I act. WiFi and Google sync'ed but twitter won't.... I hope it's solvable, I started collecting logs, I see in my router that the phone connects through very weird ports to different sites on internet, have to look into that, sorry for grammar mistakes, not native english and writing from my g1. Bye
Twitter sync have always been an issue. It should work after a few tries. I have wifi hangs a lot too, and I dont have a data plan either.
if you can post a logcat, it would help us pin down the issue
I was in the process of creating my first theme(YIPPIII), but I will test it right now. IT's coming.
EDIT: Here is the log, so, during a 5 minutes time, I started wifi, and tryed to search xda on google, anyhow, that can be seen in the log and then tried to download a app from the market.
Hope it helps, I'm really stuck.
THANKS!!!
Does nobody knows smt? this thread is sitting here a while now, should I try reflashing everything? maybe the problem is in the "lower layers of hardware" , radio, spl???
Sorry i couldnt find too much in that log (its a little long and im usually sleepy)
but it seems as though its not routing properly
it seems to be connecting to the internet, but not routing. Do you have DNS settings on your router?
My router connects through PPPoE and the WAN connection has some DNS's but that shouldn't count, those DNS's are the routers problems, the internet 'thrown' in LAN and WiFi should be and it is without any dns's and such.extremely weird...

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