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I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.
Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
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Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
Click to expand...
Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.
tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.
good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint
Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint
i just picked up my telus htc diamond last night. was looking forward to putting the new juicy rom on it today, but i get screwed over big time. first i tried putting the hardspl from here, that didnt work. then i went to ppc forums downloaded .057 cdma version of hardspl for diamond. that worked. so i wont over to install the juicy TELUS version of the rom 2.3. was going well, but 40% through it stopped, and ever since i was not able to get the rgb screen off my touch. i tried reapplying the .057 version and now it wont start up. the screen freezes on htc diamond touch, with version info. is it a done deal for this phone? if there is any way to fix it, please help me out. the stock version rom on it was 1.6.661. or do you think they will take it back. i will say i was updating the files, and it just keeps freezing on it. do you think they will notice i was tempering with it? any help would be appriciated. i just signed on a 3 year term, and don't feel like paying 500 dollars for it, as i was running all over the city to get the 100 discount on the phone.
please help me out on this one. thank you
when i start it up, it shows these stats
uP0B P DCBBBPZM-615010
B 80 R 0. 99. 90V
ps20 D 1. 06
are these stock stats?
did u try hard reset?
If not u can find a stock rom and try to flash it in using bootloader mode?it shd work if u r able to go into bootloader...good luck bro
i can't seem to dwonload the stock rom. but i doubt it will wokr because the phone is not synced. it wont start up. it stays frozen on that blackdiamond screen with red letters. do you think they will take it back in store if i say i dunno what happened?
i am not sure what hard reset is. i tried removing the battery and i also tried pressing on the little button behind the battery slot is.
Incubated said:
i can't seem to dwonload the stock rom. but i doubt it will wokr because the phone is not synced. it wont start up. it stays frozen on that blackdiamond screen with red letters. do you think they will take it back in store if i say i dunno what happened?
Click to expand...
Click to collapse
Tatswhy i ask to u to try to go into bootloader bro,if u can, u might still be able to flash in a rom...
Don't panic. Try Hard Reset. Keep pressed Volume down button+Enter+,,little button behind the battery slot'' and than follow the instruction on the screen. Try search better for Hard Reset
Incubated said:
i am not sure what hard reset is. i tried removing the battery and i also tried pressing on the little button behind the battery slot is.
Click to expand...
Click to collapse
hold down down vol key,centre action key and then poke and let go the red reset button while still holdin on to the 2 button,you shd see a grey screen which warn u about losing all your data.
i cna't seem to put on a stock rom. i download one from ppc forums, but it shows its 1.00. my telus cmae wiht .1.6.661
i can't seem to be able to flash anything on. i do hard reset and it goes ot the rgb screen, but not much from there.
when i try to flash it, it wont even display the image version. does it mean there is no rom on it or what?
Incubated said:
i cna't seem to put on a stock rom. i download one from ppc forums, but it shows its 1.00. my telus cmae wiht .1.6.661
i can't seem to be able to flash anything on. i do hard reset and it goes ot the rgb screen, but not much from there.
Click to expand...
Click to collapse
no,it goes to a light grey screen and ask u if you wanna hard formatt the 4gb disk or juz wanna reset the set...do u see tis sreen?
how bro?
no i dont see the grey screen. i am holding down volume down, middle circle, and pressing reset button behind, where battery is, nothing
its not coming up. either i hold down power button on top and volume down, it brings the touch diamond screen. or i hold down voluem down, circle button and reset and it also brings touch diamond screen. nothing else. it doesn't take me anywhere else from the rgb screen. does it mean i am screwed?
try the hard reset method remember hold down to the vol down and center buttons when u poke the red reset and hold it there for around 3sec
Incubated said:
its not coming up. either i hold down power button on top and volume down, it brings the touch diamond screen. or i hold down voluem down, circle button and reset and it also brings touch diamond screen. nothing else. it doesn't take me anywhere else from the rgb screen. does it mean i am screwed?
Click to expand...
Click to collapse
holding down power and vol down bring u to bootloader when u press reset!
hold down middle buttons? u mean not the circle but the whole square?
holy crap it keeps vibrating, wont stop
Incubated said:
hold down middle buttons? u mean not the circle but the whole square?
Click to expand...
Click to collapse
OH MY GOD!!!where do u came from my friend???MAR???
u dunno how to hard reset but u try to flash???
Incubated said:
holy crap it keeps vibrating, wont stop
Click to expand...
Click to collapse
at least ur diamond is showing some reaction pls try to HARD RESET UR SET FIRST
fixed it, please close
ShavedCivic187 said:
So I was texting on my Fuze and it froze. I hard reset it and now it won't start back up. Im using the latest Mercury Energy rom. It starts up, goes to where it plays the start-up sound and says "Energy Rom 3.0" and then stops. I have the touch response installed on it and it still vibrates when u touch it, so I dont think its too bad. Please Help! Thanx
Click to expand...
Click to collapse
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
CraZyLiLbOy said:
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
Click to expand...
Click to collapse
then reflash?
tryed holding the buttons and it didnt do anything.
He's advising that you hard reset. That's what I'd do, too, but if it continues to hang, flash a stock rom. You may need to go into bootloader manually if you do it over usb.
Fixed it please delete.
hard rest verizon phones
i think that verizon has ****ed the customers when i comes to hard resetting i think that they disable the option when you are try to do it with the whole volume button power button the reset thing i have gone through two phones because of this but now i found program that was leaked and it does it for me you go into that mode where you get that multiple colored screen and then once you plug you phone into your computer and then you run it and it hard resets the phone
that would be great if you can share how do you it with us, so any body have this problem can be fixed without asking too much.
Hi,
I just purchased screen locked phone (requires password to unlock). I thought hard reset will fix it but it does not do anything.
I hope volume UP and volume DOWN buttons simultaneosuly while phone if off then press Power button and release it while continuing holding VolUP and VolDown but nothing happens - phone stays on locked screen. Does this procedure works on locked phones?
Mmmm...
Make sure you're holding the buttons in firmly while you briefly press the power button. It doesn't matter that the device is password protected, all the data will be cleared and set to default ROM settings.
If the device just switches on, it means that one or both of the volume buttons weren't completely pressed when you hit the power button
I tried like 10 times already. I hold both buttons very tight but after pressing power, it just comes back to unlock screen.
artisticcheese said:
I tried like 10 times already. I hold both buttons very tight but after pressing power, it just comes back to unlock screen.
Click to expand...
Click to collapse
can u get it into bootloader mode?
How do I get into bootloader mode?
I can not connect activesync becouse device is locked.
artisticcheese said:
How do I get into bootloader mode?
I can not connect activesync becouse device is locked.
Click to expand...
Click to collapse
hold volume button down and press power button. if you can do this just flash a new rom from the sd card.
This does not do anything either. I hold vol down button while phone is off and press briefly power while still holding button and nothing happens. It comes to load screen.
artisticcheese said:
This does not do anything either. I hold vol down button while phone is off and press briefly power while still holding button and nothing happens. It comes to load screen.
Click to expand...
Click to collapse
its starts booting windows mobile? or tri color screen?
No. it does not do anything. It acts if I just press Power button. Both volume buttons work fine since I can adjust volume
artisticcheese said:
No. it does not do anything. It acts if I just press Power button. Both volume buttons work fine since I can adjust volume
Click to expand...
Click to collapse
well damn...... ill try to help u out, ill do some looking around and get back to u.
Hard reset
Be sure first that device (not the screen) is turned off, then:
http://www.hardreset.eu/htc_touch_diamond_2_hard_reset_soft_reset_en.html
Thanks,
I figured this out. I was so stupud, I understood phone is off is like screen is Off. It actually meant the whole phone is off instead (had to remove battery for that).
The First thing you need to do: Power-OFF your device.
since it's locked, software interaction may not possible. you need to take the battery out, and put it back in 2-3 seconds later
Then, hold VOLUP and VOLDOWN tightly, and hit the power button to start the hard reset procedure.
htc inspire
hello friends I have the same problem do you fixt your phone? if yes please let me know how you did it please
Thanks I solved my problem..
Hard reset
I have samsung galaxy fit. and forgot the password nothing happen even reboot the phone. does any one help me
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
mashk said:
Have you tried a factory reset?
On boot, bottom down n power will take u to fastboot.
You can do a factory reset from there.
HTC sync can save your stuff.
Sent from my HTC One_M8
Click to expand...
Click to collapse
As I mentioned above, I can hardly do anything from that fastboot screen. Up, down and power button is not working as I cannot navigate to recovery or factory reset. Even pushing power button wont do.
When I connect the phone to PC, nothing happen. It is because the phone is out of battery i suppose?
The problem is when I start to charge the phone, it will keep looping. But if I dont, the phone is death and I cant do anything.
I honestly dont know. I suspect you have
Fast boot selected under Settings>power.
You've got to try till you can get into fastboot otherwise send it for repairs.
Sent from my HTC One_M8
evelucife said:
Hey guys,
So I have had my One more than a year, never root, never install any mod in it, just simple, daily use. It worked well till last night when some weird thing happened:
- At first, the Back, Home and HTC buttons keep flashing along with the screen. When I unlock my screen pass lock and go to the home screen, it showed a notification like "To restart the phone, keep pushing the power button for (x) second" with x is the count down number. After that, the phone is automatically rebooting, then the problem happen again.
- After a few times, I manage to shut it down properly then turn the phone up. As I notice, as long as I doing something with the phone such as calling somebody or checking facebook or simply sliding the home screen, thing is normal. But as I stopped using it, that weird notification pop up again
- The phone keep restarting after that, again and again. Sometime it boot successful, but when Im go to the home screen, the notification shows up and my phone restarts again. As I couldnt turn off my phone, it is drained and out of battery.
- This morning, I put the cable in and try to charge it, and My One now stuck at the first HTC logo screen then restarting and then stuck again. That looping process is drive me crazy. As I try to pull out the cable, the phone is not working (Obviously) since it is out of battery.
- As I hold down Power and Volume down, I can enter bootloader screen. I saw a "locked" banner and cannot navigate through the menu and can not press Fastboot or anything. After 2-3 seconds, the phone is shut down and keep looping.
Long story shot, can anybody tell me how to fix this. As I have a lot of pictures that havent been backed up, I really appreciate if I can keep everything without doing a factory reset. Oddly enough, I cant even do a factory reset since the bootloader is not working.
Please help.
Click to expand...
Click to collapse
looks like an hardware defect, maybe your power button is stuck?
alray said:
looks like an hardware defect, maybe your power button is stuck?
Click to expand...
Click to collapse
I dont think so man. It seems working normal for me. But thanks anyway
evelucife said:
I dont think so man. It seems working normal for me. But thanks anyway
Click to expand...
Click to collapse
"To restart the phone, keep pushing the power button for (x) second" with x is the count down number.
Click to expand...
Click to collapse
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
alray said:
Because this is exactly the message we usually get when holding the power button for more then 5 sec...
and that would explain the reboot issue
looks like the "power" key is always active
definitively sounds like an hardware issue imo
and your issue is even present in bootloader what confirm that this is an hardware defect.
Click to expand...
Click to collapse
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
evelucife said:
Yeah u has a point. Any idea how to fix that? Or I have to bring it to someone else to fix it.
Click to expand...
Click to collapse
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
alray said:
You'll probably have to send it for repair. Better to contact HTC and see how much it will cost...
Click to expand...
Click to collapse
Thanks man. I will see if i can do.