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T-Mobile Mango Visual Voicemail Not working?

Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.

just waite till your next billing cycle?
Ylinen said:
Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.
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Click to collapse
Chances are that there is no problem and that the changes made to your t-mobile account have not taken effect yet. A month ago I had the same issue. So I went to t-mobile.com and change my services to enable visual voice mail. After making the change it said that the new features would be enabled the next billing cycle. I then received an email stating that I or somebody authorized had made changes to my t-mobile account. When the new billing cycle kicked in, I received another message stating that the changes that I made were going into effect. (more or less) I was then able to use visual voicemail.

same here on a 32gb HD7 with a even more plus plan.

This is an issue for me as well. It was working on the beta but stopped when I added voice to text. I cancelled that feature in hopes that vvm would start working again but no luck. I was told to wait two hours a month ago! I just spent 45 minutes on the phone with T-MO and they told me to wait another couple hours. If that does not work than they will open a support ticket. Whatever that means. I will report back. Oh, and were not alone. http://support.t-mobile.com/message/37538

I just got a support ticket opened. well see what happens.

Here is my visual voice mail Story
So my story on visual voice mail goes like this: I was running mango beta and I had visual voice mail working just fine. I was on a old unlimited plan. I changed plans to the new 2 line unlimited plan and my visual voice mail quite working. I have spoke with the tech support line over 5 times. I have had my voice mail box removed and replaced at least five times. Still to no avail. My visual voice mail no longer works. Tech support tells me its on their end. There is no reason why it did work on beta and doesn't work on full release. In fact I had one rep pawn me off to Microsoft before the full release because she said the beta version wasn't supported by Tmobile. I have two full blown tickets in with engineering now and will post if I get anything resolved. The best people I have found so far work out of the New Mexico facility. I should have more answers by Friday.

Is your 3G data on?
Currently I'm using my T-Mobile HD7 without data.
Visual voicemail is no go.
But when I turn on 3G it works fine. (I enable Visual Voicemail as a service myself on the site.)
I haven't been charged for data yet, but I rarely use it.

Yep. 3G data with full bars of service.

Got off the phone with T-Mobile about an hour ago. Now have an open ticket over at engineering. Like you guys I'll be waiting to see what happens.

Opened my ticket as well... Fingers crossed for a quick resolution

I have the same issue.
I had Beta 2 of Mango from when it leaked until about a month after the leak, at which point I rolled back to NoDo. At that time, VVM worked perfectly. I never disabled VVM on my T-Mobile account.
Now I can't get it to work at all. I've called T-Mobile support countless times, and all they ever seem to be able to do is reset the VVM on my account.
If you guys figure out what's up, it will hopefully benefit me.

Update
Well, Spent another hour on the phone today with them and now they say there is a problem with mango. (I don't really understand how that could be because it worked fine on mango beta and wasn't until I changed my plan that I had a problem. But whatever!) I would recommend to anyone that is getting an error when trying to set up visual voicemail that you call tmobile, get to tech support and file a ticket with engineering. The more they hear it the more likely it will get to the top of the pile to be fixed. At this point I am waiting to hear back from them. My ticket started on Sep 16th.

T-Mobile is aware of the problem. I just called and they mentioned that there was a service ticket out on it.

I had activated Visual Voicemail when I had the leaked RTM. It's still working, but watch when you guys actually get it to work. The audio actually comes out of the loud speaker on the back no matter what you do..... Fun stuff.

A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)

Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
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Click to collapse
Also saw this on the T-Mobile support site and it does indeed work. Question though. I'm now getting a flashing green indicator light when i have a missed call and/or voicemail. Was that always there?

Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
Click to expand...
Click to collapse
This did work! Nice Find!

I agree that the "Activate:dt=6" trick does enable Visual Voicemail in the Phone Tile. However, with 2 bars of 2G it tells me "Can't connect to visual voicemail" [server]. Can anyone confirm they actually get visual voicemail to download with the trick?
EDIT: After leaving myself a voicemail I finally got it to download. Now I'm experiencing the same problem others have with the audio ONLY playing through the loud speaker. Does anyone have a fix for this yet?

working fine for me, but I took some extra steps since the VVM was turned on on the handset without the service being provisioned via the "my account" page. It appears that Mango enables VVM on the handset by default.
(fyi, I was in a solid 3g service area when I did this, your results may vary).
1. Disable VVM in phone settings on the handset, restart phone.
2. Enable VVM on your account page
(waited about an hour)
3. Enable VVM in phone settings on the handset, restart phone.
(waited about 15 minutes)
4. Called and left myself a VM and it showed up delivered via VVM

Google Voice Integration Issues

So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?

I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.

p3tr0s said:
I would try disabling the integration on voice.Google.com and re enabling it once you confirm your phone works properly without it. I'm integrated and have never had this issue.
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Click to collapse
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?

chinbags said:
Yeah, that was the first thing i did...on the phone for yet another hour..they seem dumbfounded. Could a boot loader unlock cause this?
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I'm not the most knowledgeable on this but Im about 99.9 percent sure there's no way either could cause your problem. Its something with the service programming either on googles end or sprints end.

This may be somewhat helpful I use Google voice for my voicemail.when I installed and provisioned it at the last step it gave me an error and said it could not save numbers but it does work!
Sent from my HTCONE using Tapatalk 2

When I set mine up i don't recall getting any errors

chinbags said:
So I got my one, when it was being activated in the store there was an error of some sort and it came down to a google voice issue. It was eventually fixed after a number of calls but I left with it working. I came home and loaded it up with my apps and re activated google voice so i can text from the web etc etc. It worked for a while but now my phone cannot make and recieve calls and texts, I only have data,
I called sprint last night they told me to wait until 2pm today even though he did not know what the issue was....its very fristrating, I get some recorded message from a guy saying that the number i called is not in service when I just called that number from another phone.
Has anyone else had any issues like this?
Click to expand...
Click to collapse
I would de-integrate then call up Sprint and have them push a hands free activation to your phone. Wait 30 minutes then try re-integrating with Google Voice. I know this error happened frequently in the beginning with accounts that were integrated and then they switched phones without de-integrating first. I use the Sprint-GV integration and its why whenever I switch phones, I always de-integrate first, activate the new phone, then re-integrate with GV. Hope you get it figured out soon.

Thanks for the input. You guys were on the right track. My third hour long call got to the issue. Seemingly my phone wasn't fully provisioned and it was a network error but my activation of Google voice kicked my network completely out of sync. Still all a little strange but I'm back up and running. Hopefully when I re enable gvoice I won't get the same error. I was also told the first two people I spoke with should of seen this....I guess you gotta be lucky with who you get on the phone.
Sent from my HTCONE using xda app-developers app

Not receiving texts

So I suddenly stopped getting my texts 2 days ago and I have no idea what to do. My google voice is getting the texts and everyone is getting my texts, but my phone isn't getting anything. I was on vanilla rootbox rom and I tried flashing a sense rom to update profile, prl, and tried the ##72786# reset thing and still nothing. Any idea what I can do?

GSE20 said:
So I suddenly stopped getting my texts 2 days ago and I have no idea what to do. My google voice is getting the texts and everyone is getting my texts, but my phone isn't getting anything. I was on vanilla rootbox rom and I tried flashing a sense rom to update profile, prl, and tried the ##72786# reset thing and still nothing. Any idea what I can do?
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Click to collapse
Google voice is probably the problem. I stopped using it last year because their are to many issues. Do you use your Sprint number as your GV number?

Yeah I use it for my voicemail

In Google voice click on more and drop down to Spam. I had 3 contacts "magically" in there somehow. If you have anyone in there you can choose the person and then click Not Spam at the top.

Found the problem. Send texts to phone# was unchecked, so I only got my texts sent to google voice. This damn thing is confusing. Dunno why they gotta send voicemail notifications to both text and email. Unchecked email, but hopefully that gets rid of the extra text notification that comes with the separate voicemail notification.

GSE20 said:
Found the problem. Send texts to phone# was unchecked, so I only got my texts sent to google voice. This damn thing is confusing. Dunno why they gotta send voicemail notifications to both text and email. Unchecked email, but hopefully that gets rid of the extra text notification that comes with the separate voicemail notification.
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Yup, glad you got it working. Damn GV lol.

[Q] Verizon bought N6 and voicemail

Good afternoon,
I thought I'd bounce this one off the community before calling VZ (as we all know what that is like).
My N6 was purchased from Verizon, and it was an upgrade to my line (that had my trusty GNex).
If I don't take a call and they leave a voicemail, the notification appears as follows:
"Voicemails received (below in smaller text) click here to setup visual voice mail"
Ok, I have checked my account online for my line and my wife's, and visual VM is not enabled for either. Nor do I want it at this time.
How might I go about getting a normal VM notification? Am i going to have to have them reset something on the account?
Activation was fine, but just noticed this behaviour.
Thanks ahead of time.

RW-1 said:
How might I go about getting a normal VM notification? Am i going to have to have them reset something on the account?
Activation was fine, but just noticed this behavior.
Thanks ahead of time.
Click to expand...
Click to collapse
Well, here's my SWAG: I would start by renaming the VVM apk (.bak). Then, maybe the "standard" Google voice mail app will work? NOTE: this is nothing but an untested hypothesis.

VVM isn't installed on the phone ...

not getting any voicemail notifications on my OnePlus 3T

I'm not getting notifications when I receive a voicemail. Everything seems to be set up properly, and I'm able to see and play my voicemail in visual voicemail, but no notification comes through on receiving a voicemail. If I reboot my phone when a voicemail is waiting for me, I do get a voicemail notification when the phone boots back up, but I don't get notifications for any subsequent voicemails (unless I reboot again).
Are others seeing this behavior? And does anyone have any clues what might be causing it?

Hmmm. I also have the same problem, i won't see the voicemail unless i reboot.

Hmm this happened to me once, thought it was a quirk. Not good...
T-Mobile if that matters. First slow LTE, now this. Ugh.

I'm on T-Mobile too. Stinger051, are you also? Maybe this is a T-Mobile specific issue? OnePlus didn't seem to have any clue about it.

carrot34 said:
I'm on T-Mobile too. Stinger051, are you also? Maybe this is a T-Mobile specific issue? OnePlus didn't seem to have any clue about it.
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There's a similar thread on the OP forums, but I can't recall if it was T-Mobile specific or if it was all kinds of carriers around the planet. If I find it again, I'll post a link. I'm on ATT and as far as I know (it's really tough to know things you don't know ), I'm not having the problem. In fact, I get double-notifications, one is the regular symbol (is it an infinity symbol?) for a message on my VM, and the other is the ATT VVM app symbol.
Now and then I don't get a "so&so called" notification along with it, but I always "seem" to get the VM / VVM symbols. When I listen to VM using the 1 on the keypad (now and then), I never find something I hadn't gotten a notification about so it "might" be carrier specific.

Sure enough, just found another voicemail I had no idea about.
I submitted a bug about this:
https://forums.oneplus.net/threads/not-getting-voicemail-notifications.478018/

Is anyone else noticing this problem? If so, please add to the bug thread on the OnePlus forum.

How to get voicemail notification
Hi everybody. I figured out a fix. Even though I have spent a lot of time on OnePlus Chat, was told to wipe the phone, and spent a remote session with One Plus they could not figure out the issue. Simply turning off "Visual Voicemail" in the phone app completely fixed the problem (even though the OnePlus people told me to make sure it was on!). In the phone app, go to Settings, then Call settings, then select your SIM card (1 or 2), then Voicemail, then switch Visual Voicemail to off. You will get voicemail alerts normally, but now you will not have visual voicemail. There is a T-mobile Visual Voicemail app that you could try to use instead, though. Hope this helps