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Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
Just so you know, B&N is accepting returns untill Jan 31. Probably those purchased in December I would suppose.
Cheers,
kev
BTW I exchanged mine for that issue just in case there was not a forthcoming F/W fix. I noticed that after B&N did a factory reset on mine the problem was gone, until I rebooted it, so don't fall for that "fix".
Unfort t was bought at best buy in november
I had the same audio issue as you and mine was also a gift. I went into Barnes and noble, even without a reciept and they gave me a new one. Didn't even usevthr credit card to look up the purchase, it was great.
Too bad mang
forsaken82 said:
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
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Is this steaming music or music on the device?
forsaken82 said:
Im unable to return my nook due to it being a gift, and being outside of return period. My nook color is rooted and has all the goodies done, is there a fix for the standby sound issue? Its kinda annoying that i lose sound everytime it goes to standby
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There is an app that wont let the book go to sleep. You can still turn off the screen,but it wont go to sleep. Im sorry,i don't remember the name. It works well though.i used while i had a defective one like yours.
So far there has been no feedback from B&N on this issue. I have heard nothing about any investigation into what the root cause is, so there is no knowing if a F/W fix is indicated. There may have been a running hdwr change or a different F/W build that is the cause on a certain batch of units. Those here have not noted the SN of the failing units, so no way to know which to stay away from. I was hoping, that by now, B&N would have addressed this. That may indicate that it is not fixable with F/W. It certainly qualifies for a warranty replacement though. The longer you wait to return it, the better chance you will get a refurb in exchange. That's not necessarily bad, just mentioning it.
Cheers,
kv
i called tech support, and this is one fo the reasons i love barnes and noble.... they are going to exchange it in store for me. pretty amazing considering it was bought at a best buy! i will never own a kindle for this reason. they impressed me alot with being willing to do this to keep a customer happy!
Is the sound issue just on rooted nooks? Mine is doing the same but thought it was a price for having it rooted. Btw, don't forget to unroot before taking it in.
Sent from my PC36100 using Tapatalk
suzook said:
There is an app that wont let the book go to sleep. You can still turn off the screen,but it wont go to sleep. Im sorry,i don't remember the name. It works well though.i used while i had a defective one like yours.
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The app is called Softlocker and it doesn't really effect battery too much... it also gives instant wake.
forsaken82 said:
i called tech support, and this is one fo the reasons i love barnes and noble.... they are going to exchange it in store for me. pretty amazing considering it was bought at a best buy! i will never own a kindle for this reason. they impressed me alot with being willing to do this to keep a customer happy!
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Isn't really that big of surprise... Best Buy is a re-SELLER, and in this case, Barnes & Noble is the MANUFACTURER with a one year warranty. They cannot deny warranty claims at this point because all Nook Colors are less than one year old. It is good to hear that B & N seem to want to have a good reputation for honoring their warranty!
I have read several questions about this problem in this thread. This is pretty well discussed previously here & on other forums. If you need to research it, search should show some results.
Cheers,
kev
so this is how it goes... i bought a brand new nook color from craigslist, shrink wrapped and everything... no receipt of course.
ive been using it for a few days now, and ive found a few flaws that are starting to irritate me. Audio is just horrible through the jack, sounds hollow and nothing like my iphone or any other device ive used... casing is loose including bezel and the back, and theres some backlight bleeding.
So my question is how do i go about exchanging this via warranty? i dont think i can just go to the store and exchange it since i have no receipt, or can i?
They will not exchange it in store. Call 1-800-the-book and speak to nc. Customer service. Tell them you bought it in a store and explain all the issues and request an advanced replacement. They will ship you out a new unit and issue a box and return label for your current unit.
Btw what are the first four digits on your serial located on the nook flap?
Good luck.
Sent from my NookColor using Tapatalk
sounds good, thanks
umm, the first 4 digits are "2010" .. im assuming that its not from a B&N store...right?
It is... I bought a 2010 I exchanged 3 2010's at the store because of the same problems... I think it was a bad run of units.
Now my current unit is a 2011 and it has no problems at all
Sent from my HTC HD2 using Tapatalk
basing it on google results, it seems 2010s were pretty bad.
hopefully i get a 2011 on my first exchange
thanks for your help!
Well... I had a 2009 my first nook, and it was great, but I had to get rid of it for a small amount of time due to financial reasons.
Then I bought a new one (2010), and the power button was uber sensitive, and just grazing by it would turn it off. Finally it got to the point that it would just turn off... Meaning no custom roms, as it would continually brick me, by turning itself off in CWR while it was flashing or formatting.
So I called B&N's, and had to deal with 2 representatives that both just wanted to get me off the phone and did not want to send me out a new one... Finally I got the last one too. I received a 2010 again, however I think this one was made much later, as it's heavier and very sturdy... The first 2010 felt like a feather in comparison o.o...
So not all 2010's are bad... But it could just be that B&N's cleaned up their act with the ones they had sitting in their warehouse.
Gin1212 said:
snip I received a 2010 again, however I think this one was made much later, as it's heavier and very sturdy... The first 2010 felt like a feather in comparison o.o...
.
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I don't think there have been significant hardware changes that would change the weight. I think you are imagining the weight difference.
Cheers,
kev
if the first four on my nook say 2005 does that mean my nook was manufactured on 2005 ?
You are wrong. My 2011 NC is heavier than the 2010 I exchanged. The manager and I actually compared it in the store.
Sent from my NookColor using Tapatalk
No dude that would make your nook older than the g1... lol it just is the production run.
Sent from my NookColor using Tapatalk
my 2010 is fine.
ax0r said:
You are wrong. My 2011 NC is heavier than the 2010 I exchanged. The manager and I actually compared it in the store.
Sent from my NookColor using Tapatalk
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I don't believe it!. Show me the two on scales or at least weigh yours & we may be able to get others to weigh theirs. I'm going to weigh mine now.
Cheers,
kev
Haha when I get access to a scale I will make sure to weigh it for you
Sent from my NookColor using Tapatalk
just called in, and i got an advanced replacement without asking for it, im assuming thats standard policy.
understanding the tech support lady was hell though, i felt bad asking her to repeat herself haha.
thanks
ax0r said:
Haha when I get access to a scale I will make sure to weigh it for you
Sent from my NookColor using Tapatalk
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OK, I am glad you have a sense of humor about this. I am really curious.
BTW my 2004 weighs is at 15.6 Oz ( 443 g).
I didn't take the micro SD out, but it's only a 4 GB card & I don't have much loaded on it, so it shouldn't weigh much.
Cheers,
kev
I'm gonna call them in the morning, I have at least 5 bright green pixels and I have a bright spot on my display. 2010 model here. I will make sure to weigh mine
Update: They're sending an advanced replacement (needed my credit card info, but that's standard) which will hopefully be a 2011 model. I also asked about the upcoming device update, the rep said that everyone who has a nook color should get an email in a couple of days with instructions on how to update their device.
Slack3r said:
I'm gonna call them in the morning, I have at least 5 bright green pixels and I have a bright spot on my display. 2010 model here. I will make sure to weigh mine
Update: They're sending an advanced replacement (needed my credit card info, but that's standard) which will hopefully be a 2011 model. I also asked about the upcoming device update, the rep said that everyone who has a nook color should get an email in a couple of days with instructions on how to update their device.
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i got an email about my replacement with the serial number of the new one, it starts with 2011
shipped out today too
Thanks
thanks for the info. was dreading calling about my 3 bad pixals and the bright spot that seems to be growing. they are sending out an exchange no problem for my 2010...... but the serial in the email is another 2010. Does anyone know if these are refurbished models?
I also have 2010 with a bright spot too, going to try calling them later to see if I can get a replacement too. Got mine on craigslist and now all I need to do is figure out how to put my rooted color nook back to stock.
?? any idea and it just stays like that
Have you tried a hard reboot? What is the status of your NC? Rooted? Stock 1.2? CM7? Had you "done" or "loaded" anything just before? Is there a bootable uSD in the slot?
Bit more info would be spiffy here.
With so little to go on, it's hard to say what's happening; but it looks like a problem with the hardware to me. Particularly, the LCD panel seems to be on the fritz.
How old is the Nook? Had it been working fine for more than just a few days before this problem occurred? Any drops or spills in the recent past?
When was it purchased? Seems like the LCD panel is busted. If it's rooted or not, take it to the BN Store and have it replaced.
It was a trade and it was fine it for weeks and then one day started doing this, and now just hardly ever get it too turn on and it does that when it does.
i nor he never moded it in any way, hardware or software. it's stock
Oh and it does it with or without a SD card in it, i recently made the SD card into a clockwork one to try and fix it but no luck since it wont even come on hardly ever and sticks there and sometimes gets to the big U but never past there
manderw82 said:
It was a trade and it was fine it for weeks and then one day started doing this, and now just hardly ever get it too turn on and it does that when it does.
i nor he never moded it in any way, hardware or software. it's stock
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Well, everything made by man breaks eventually an this one is definitely broken. If there is no sign of obvious trauma or water damage, you can probably get a warranty replacement.
I'd say it's time to take it to your local B&N store and get a new one. I imagine they would like to see the receipt, but I'm not sure.
If you can't get the receipt from your friend, you might have to try to sell it to the guy in this thread:
http://forum.xda-developers.com/showthread.php?t=1145789
You could also try calling B&N Digital Support like the guy in the last post of that thread suggested.
Good Luck
I realize its the screen, even when I put in the SD with clockwork it goes haywire. Where on earth do you get a screen???
manderw82 said:
I realize its the screen, even when I put in the SD with clockwork it goes haywire. Where on earth do you get a screen???
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You don't get a new screen. You get a replacement unit from B&N, more than likely refurbished.
csrabear said:
You don't get a new screen. You get a replacement unit from B&N, more than likely refurbished.
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But the refurb Nook Color - I received - along with many others - looks and works like Brand new device.
I guess I am stuck. This was bought way past any exchange period. I think the unit is all bad anyway, besides the screen it will hardly ever turn on.
I don't know how long this will last but this is the cheapest I've seen them ever. http://www.ebay.com/itm/170770105632
Sent from space
Great deal for anyone that doesnt have one yet.
Im happy with my little black beauty.
Got one for $119 on Black Friday These are great deals - refurbished but with full warranty - look brand new... Get a couple of these to play with the CM9 nightlies and have some fun!
http://www.amazon.com/SanDisk-micro...AR50/ref=sr_1_1?ie=UTF8&qid=1328033672&sr=8-1
What a great deal for such a capable machine.
i bought a refurbished and it turned out to be a defective. I bought it from BNs websit too.
optimusv45 said:
i bought a refurbished and it turned out to be a defective. I bought it from BNs websit too.
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I have bought one new and one refurbished NC and you couldn't tell the difference between them then or now.
Sent from space
Thanks! I bought a refurbed Nook and the SD Card slot failed after a week. Exchanging it was a pain, but I'm happy with it now that I've got a working device. Tough to resist the price. Just followed your link to get one for my wife - thanks again!
koopakid08 said:
I have bought one new and one refurbished NC and you couldn't tell the difference between them then or now.
Sent from space
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Same here, 2 new, 1 refurb, no difference. The only Issue I've had is the oversensitive touch screen, which is common and remedied with a screen protector.
It's also worth noting that a driver for the video may be working (it's working, but still not released to the pre alpha builds), for ICS. This would mean a fantastic cm9 tablet in the near future (as the video is the only real issue I have with the earliest builds).
Fantastic deal all in all.
i guess its just my luck.
optimusv45 said:
i guess its just my luck.
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Don't feel bad. I paid like $190 less than 6 months ago. It was still a great deal.
That is really tempting. I would kind of like a true 'play' nook to go along with a daily use nook. In the past two days I've gone from the mirage kang to ics to the new miui. I just love trying new roms
I bought straight from bn.com and it is defective, there's a 1-inch-line very hard to see unless the screen is black.
I'm planning to getting another one soon.
got one from Overstock, still loving it but I'm inline for the Asus Memo370T
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
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Your not alone.. There are already a few threads talking about the same issue
Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
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My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
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I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.
Got my replacement and everything is good to go...
You can close this thread.
I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
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I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
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Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.
brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
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I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
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Nice! If the same issue pops up on the new phone I'll definitely be doing that.
So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.
Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app
the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
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If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
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EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
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I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
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well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.