[Q]What would happen if... - Captivate Q&A, Help & Troubleshooting

I send a phone back with a custom ROM on it? AT$T are sending me a refurbished phone because mine has the random shutdown issue (build 1007) If I don't spend the time to Odin back to JF6 before sending this one back, will they clip me somehow when they get it back and find it is not stock?

why you do not want to just a few minutes to do that ? just want to be on their list ?

My first phone had random shutdown issue...so I flashed to the first leaked 2.2 rom.
That didn't fix it, so I took it back still flashed. Nothing was ever said to me. The way I figure, if they are going to fix the phone and resell it, then they will reinstall the stock software regardless, so who cares? lol

They haven't exactly made my life easy, why shouldn't I give them the same consideration? They are just going to wipe it anyway. And what list are you speaking of?

Miami_Son said:
I send a phone back with a custom ROM on it? AT$T are sending me a refurbished phone because mine has the random shutdown issue (build 1007) If I don't spend the time to Odin back to JF6 before sending this one back, will they clip me somehow when they get it back and find it is not stock?
Click to expand...
Click to collapse
Lmao!! Dooooo it!!
Sent from my SAMSUNG-SGH-I897 using Tapatalk

Literally it takes 1min flash stock...
Sent from my SAMSUNG-SGH-I897 using XDA App

If you really want to do it go ahead but if att is really that troublesome chances are good that they might say that was the problem and try to charge you for the new phone out of contract
Sent from my SAMSUNG-SGH-I897 using XDA App

Related

Cappy turns itself off

Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
smithisize said:
Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
Click to expand...
Click to collapse
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
diablo009 said:
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
smithisize said:
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
Click to expand...
Click to collapse
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
diablo009 said:
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
Click to expand...
Click to collapse
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
smithisize said:
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
Click to expand...
Click to collapse
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
diablo009 said:
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
Click to expand...
Click to collapse
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
smithisize said:
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
Click to expand...
Click to collapse
Thanks Smith. When u get ur replacement I would recommend u wait for 3-4 days, confirm it does not have sleep death or charge death issues, and then apply screen protector.
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Will do, if I even get one this time around. We will see...
Thanks again!
Regards
Smith
I have a 1008 build phone and I'm hoping to exchange mine within the week. I flashed back to stock with Odin 1Click on Tuesday and I noticed it isn't entirely the same as when I bought the phone. There are some default apps missing, QuickOffice for one. Anyone have ideas?
avgjoegeek said:
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Click to expand...
Click to collapse
Hmm. How would I get it to repeat lol, charge it all the way and wait? And do you think they would really sit there and wait for the battery to charge to 100 to test or just swap?
Regards
Smith
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
+1
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
diablo009 said:
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
Click to expand...
Click to collapse
Great, thanks. That is all I needed to hear. Hopefully returning it today. Then as long as I can use the three-button mode to get into download and recovery, I think I'm going to try flashing my first ROM bundle.
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
trekie86 said:
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
Click to expand...
Click to collapse
Yes. AT&T person is right. After multiple exchanges, my 4th n current phone is a 10.07 build, been using for over 2 months now n its been good.

[Q] I hard bricked and am getting a new one thru warranty, will I be screwed?

So I was on atomic fusion and tried to flash another gb rom. Somewhere during the odin process it seemed to be stuck and I stopped it and tried again to get a red screen of death. I tried everything to get to d/l mode but nothing. So I called att and I have about a week left in my warranty so I went that route. Am I gonna be charged 400 dollars when they find out I was rooted with roms not theirs? I'm really nervous, I should have never flashed to gb, its to freeking complicated for me to understand all the bootloading and kernal stuff. Any thoughts or experiences to help ease the pain? Thanks
Prolly shouldn't have flashed if you weren't confident. In yourself.
Sent from my SGH-I897 using XDA Premium App
If your phone shows any signs of life they will most likely be able to tell that you are not stock.
Your fine, I did the same thing as you are doing. I just acted like a clueless idiot and they never suspected a thing, but it was with Rogers not AT&T.
Sent from my Galaxy S Firefly 3.0
For all the topics asking this question I'm yet to see anyone come back saying that they have been refused, or charged extra after a new one is already sent out. In all likely hood they don't even check because they don't really care. If it is a hardware issues they are gonna have to swap pieces or even the main/motherboard which will come with stock pre-loaded at factory. If it is software they will just use what ever method they designed into the phone to force rewrite over what was in there before.
Now if you were taking it to a service center, where they are going to take a look in hopes of getting that very phone back into a working condition then maybe... just maybe. But if the phone does not boot then they are just gonna add it to the rewrite pile and give you a referb (or new if you ask nicely enough). This is why they always say "you might lose all your data so make a backup before hand."
Thanks, that makes me feel better, now all I have to do is survive a couple days without it. I won't be making that mistake again. What did I do wrong? I had no problem going from phoenix ultimate to atomic fusion. I was gonna try to go to cog5, I thought I was doing it right. All I did was use the odin that it said to use and it seemed to be stuck. What do you do when it freezes up during the odin process? Are you screwed no matter what you do? Should I have used the odin that takes you to stock 2.1 first? I'm really trying to understand all this but there's just so many ways about everything.

Samsung captivate - hard bricked

My samsung captivate had never given me any problems(in the very short but good few months I've had it) until I tried to downgrade from Gingerbread(2.3.5) to Froyo about 4 days back.
While using Odin 1 click (and the phone was rooted) to accomplish what I just said, the process seemingly carried out perfectly, the "passed" message appeared in Odin and it looked like it was a success, but instead of rebooting as usual after flashing, my Cappy just went completely blank, and has stayed like that ever since. :crying:
I have tried every button combo there is, and since Jigs are for soft bricks, I guess there's no use.
The only remedy that I haven't gone for yet, is Jtag.
Can someone, anyone, PLEASE help me here!?
Hoping someone gets it working here..
Yep. If zero signs of life...even when wall charging, then sounds like hard brick.
Which Odin did u use to downgrade ??
Just curious...
Sent from my SAMSUNG-SGH-I777 using xda premium
4-2ndtwin said:
Yep. If zero signs of life...even when wall charging, then sounds like hard brick.
Which Odin did u use to downgrade ??
Just curious...
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Well I've used Odin 3 v 1.8.5 and even Odin3 v1.7 many, many times and it's all run perfectly, but this one was Odin 3 One Click v 1.00
I've never bricked a phone ever, and yeah this one's a badass hard brick for sure.
ANY help would be really appreciated, all!
Can you provide a link to the thread you dl'd from?
mrhaley30705 said:
Can you provide a link to the thread you dl'd from?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=731989
As you can see, it's from here. That's the Odin I used, but I don't think there was anything wrong with the file(at least I hope not)
It completed the process, gave the "passed" message, and then the phone went blank, like immediately.
Any thoughts on how that may have happened? 'Cause I thought it may have been bricked due to Odin crashing, but it did go through till the end, seemingly successful.
Anup7 said:
http://forum.xda-developers.com/showthread.php?t=731989
As you can see, it's from here. That's the Odin I used, but I don't think there was anything wrong with the file(at least I hope not)
It completed the process, gave the "passed" message, and then the phone went blank, like immediately.
Any thoughts on how that may have happened? 'Cause I thought it may have been bricked due to Odin crashing, but it did go through till the end, seemingly successful.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=841512
^ ^ This jig, is it for a hard bricked captivate or a soft bricked one? 'Coz although I'm definitely not confident with tearing up a micro USB cable, I'm going to give it a shot tomorrow. Heading to Radioshack first thing in the morning. Last shot God dammit :/
^
Jig won't do anything for a "Hard" Brick...only J-tag and/or Unbrickable Mod.
Sent from my SAMSUNG-SGH-I777 using xda premium
Anup7 said:
http://forum.xda-developers.com/showthread.php?t=731989
As you can see, it's from here. That's the Odin I used, but I don't think there was anything wrong with the file(at least I hope not)
It completed the process, gave the "passed" message, and then the phone went blank, like immediately.
Any thoughts on how that may have happened? 'Cause I thought it may have been bricked due to Odin crashing, but it did go through till the end, seemingly successful.
Click to expand...
Click to collapse
Something had to go wrong when the jf6 bootloaders were flashed, obviously. If u did not close that Odin yet (unlikely, i know) u could scroll through the log and see what it says about the boot.bin and sbl.bin.
Sent from my SAMSUNG-SGH-I777 using xda premium
Well Odin was closed, as expected. So that's not an option obviously.
Is Jtag doable by users, like could I get instructions on how to go about it? Or would I have to send it in?
And any other ideas?
Regardless, i recommend mobiletechvideos.com for the fix.
Respected and reliable !!
Sent from my SAMSUNG-SGH-I777 using xda premium
How long have you had the phone?? Only three months?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Anup7 said:
Well Odin was closed, as expected. So that's not an option obviously.
Is Jtag doable by users, like could I get instructions on how to go about it? Or would I have to send it in?
And any other ideas?
Click to expand...
Click to collapse
Here are some threads from the dev forum...
Developing methods to recover bricks without JTAG
The Captivate Development Platform mod AKA UnBrickable Mod
[HOW-TO]UnBrick the UnBrickable Captivate
....or like I said before, check out mobiletechvideos.com
Anup7 said:
Well Odin was closed, as expected. So that's not an option obviously.
Is Jtag doable by users, like could I get instructions on how to go about it? Or would I have to send it in?
And any other ideas?
Click to expand...
Click to collapse
Dude if nothing works and you have had the phone for less than 1 year call at&t tell him you had your phone plugged into your computer over night charging, you woke up and the phone won't turn on now. And yiur house lost power and regained and there must have been a power surge around your area. You don't know what happened but it won't respond to anything....also do you know if your tripped the flash counter at all? Or did you reset it? P.m. me if any help needed I just went through this with my note....if all else fails p.m. me I have another fix but it isn't free but its cheaper than buying a new phone outright...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
No flash counter with the Captivate.
4-2ndtwin said:
No flash counter with the Captivate.
Click to expand...
Click to collapse
Well I thought of that too, but then there's a problem. I actually bought this phone from a friend, a couple months ago, since I wasn't sure how good of a model this was and I didn't want to go get myself a new Cappy just to be let down and want another one, you know?
Still, spent 160$ on it.
Anyway, he doesn't have the receipt, there's no way I can get att to replace it like you suggested.
And just a side note, the phone was in mint condition, never even been rooted before it got to me, lol!
Btw nope, no flash counter.
Huh? Att will not ask for a receipt when doing a warranty exchange...I've never had an issue with people not having receipts for a manufacturer defect....you will be fine as long as the phone was purchase less than a year ago
This Public Service Announcement brought to you by a pimped out At&t gNote rocking *The Collectives* AOCP CP1...
Kflan22 said:
Huh? Att will not ask for a receipt when doing a warranty exchange...I've never had an issue with people not having receipts for a manufacturer defect....you will be fine as long as the phone was purchase less than a year ago
This Public Service Announcement brought to you by a pimped out At&t gNote rocking *The Collectives* AOCP CP1...
Click to expand...
Click to collapse
I thought they'd need it as proof, but thanks!
I'll head over to ATT in a couple hours and see what they say.
I'll let you know.
FYI - the return may have a hiccup in it. Since you bought it from a friend and not from AT&T (or an authorized reseller), they don't have any proof of how long you've had it. There's no way for them to know whether you got it yesterday or 2 years ago, so they may put up a fight about honoring the warranty.
This is just speculation, but I just wanted to throw it out there that it may not go as smoothly as we would all like it to go for you.
jmtheiss said:
FYI - the return may have a hiccup in it. Since you bought it from a friend and not from AT&T (or an authorized reseller), they don't have any proof of how long you've had it. There's no way for them to know whether you got it yesterday or 2 years ago, so they may put up a fight about honoring the warranty.
This is just speculation, but I just wanted to throw it out there that it may not go as smoothly as we would all like it to go for you.
Click to expand...
Click to collapse
Thanks for the heads up though!
Any suggestions on how I should go about it then? Should I even tell ATT that I got it from a friend? Instead I could say I got it from ATT but lost the receipt...maybe a loophole somewhere.
If the phone had been activated for less than a year and its not a refurbished unit, they should replace it.

I896 Samsung GS Captivate randomly shutting off.

I apologize if there is already a thread on this, but I have not found an actual solution to it yet.
My Captivate's screen is on sleep mode, and maybe 20 ish minutes later, when I press the unlock button, I find that the phone is off and I have to turn it on again. This happens every 20 minutes, and the only way for me to keep it on is to frequently unlock the phone to verify that it is still on.
This is not a very practical method of doing things though, because the phone turns off in while I'm sleeping and I'm not always able to check my phone every 20 minutes.
My firmware version is 2.3.3 and I'm running Gingerbread OS. It's a refurbished phone I received from Rogers a week ago, and I really don't want to factory reset or anything like that as I have very important information/app data on my phone I don't want to have wiped.
I've heard of flashing a custom rom to fix the problem but the thread i read was from 2011. Can anyone help me with this issue? Thanks.
If you received it as a refurbished from Rogers then I would go back to them and get them to send you a new one. There was a batch of Captivates that had this issue and a new motherboard was the only true fix.
Sent from my SGH-I777 using xda premium
Is that really the only way to fix the problem? Aren't there any custom roms that might fix the problem?
They might help the issue but they will not fix it. It is a hardware defect. I had to send one back to At&t for the same issue.
Sent from my SGH-I777 using xda premium
Dude send the phone back to Rogers. Call them or go to the Rogers Plus store and explain them the problem. Tell them that you did factory reset and you're still getting the problem.
Sent from my SGH-I896 using XDA

Frustrated with Note 4

So, I've been using this wonderful device for a while now, since early October. I've finally got it set up the way I like it and all. Now, I'm just flashing ROMs to see which I prefer. Just a few hours ago, I decided to revert to the T-Mobile ANK3 (or AN-whatever) stock ROM because on Lollipop 5.0.1+ the battery dies much quicker than I'd like it to. Yet, that ROM would constantly either:
A) Die whenever it wanted to
B) Freeze and just not respond
C) Require a battery pull
D) Send me to D/L mode with "mmc_read fail".
So I decided to revert back to stock 5.0.1 because I was tired of all the bugs I was encountering with 4.4.4.
Now, every hour or so, the phone dies and gets stuck on the splash screen (with the obvious SEAndroid not enforcing + Set Warranty Bit). Or if it isn't that, the phone just outright freezes when I'm using a light application (i.e. Kik Messenger).
I'm starting to think that my eMMC is dying, because the phone was not acting like this when I first got it in early October. Every once in a while D/L mode keeps repeating my fears. I cannot send it in to Samsung because I already voided my warranty, and I am a prepaid subscriber on T-Mobile. (So, no, T-Mobile will not help me, likely.)
Any ideas on what's happening, or what I should do?
First thing I would do Is flash a different kernel
Odin back to stock and reroot the device. Sounds like something got messed up.
Sent from my SM-N910T using XDA Free mobile app
ShrekOpher said:
Odin back to stock and reroot the device. Sounds like something got messed up.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Did that, ended up having the same problems. I said screw it, and am now using CM12.1...
Although I really don't like it (because TW is now a good thing as opposed as to how bad it was on the S3), I'll settle with it. It's not so bad.
---
LMAO OOOOO I LIED TO MYSELF
even CM is force rebooting itself wwwwhat
Why can't u take it in for warranty? Out of warranty they just replaced my note 4 under warranty and it was rooted
sqmala4321 said:
Why can't u take it in for warranty? Out of warranty they just replaced my note 4 under warranty and it was rooted
Click to expand...
Click to collapse
I bought the phone second hand, and it is out of warranty. I can't fork over money right now, as seeing how replacing the eMMC chip is probably expensive. I'll probably find some hackjob way of finding a replacement, or just live with it. I also don't think reflashing the bootloader will help.
Each time I power on the phone, it seems that it keeps getting worse each time. I get the "ddi: mmc_read fail" message more often, and off a cold boot, the phone will not actually boot and I have to battery pull like 2 times before it actually boots. Gee, looks like I'm screwed.
Good news...since they know that the eMMC chip is bugging out, they'll do a free repair. Success! Now, time to go into the repair shop and hope they accept my reference ticket, since I'll be a walk in.
I can't call right now, seeing as my phone has difficulty doing ANYTHING now...
eduardog131 said:
I bought the phone second hand, and it is out of warranty. I can't fork over money right now, as seeing how replacing the eMMC chip is probably expensive. I'll probably find some hackjob way of finding a replacement, or just live with it. I also don't think reflashing the bootloader will help.
Each time I power on the phone, it seems that it keeps getting worse each time. I get the "ddi: mmc_read fail" message more often, and off a cold boot, the phone will not actually boot and I have to battery pull like 2 times before it actually boots. Gee, looks like I'm screwed.
Click to expand...
Click to collapse
actually i am having the same exact problem....i had the tmobile note 4, and its doing the same thing about 1 month ago...reboots, black screens; and all that you have mentioned. so i started to look into rooting/flashing tekxodus hd onto my phone...still the same problem...phones restarts to boot loop time to time...bad screens....i'm still trying to find outwhat the hack is going on...and the phone's warranty expireds about 1 month ago right before the phone start to act up....let me know if you find a solution to that..lol...thanks:good:
---------- Post added at 11:25 PM ---------- Previous post was at 11:17 PM ----------
ShrekOpher said:
Odin back to stock and reroot the device. Sounds like something got messed up.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
yes, i did that too...odin back to stock, still same problem...my phone was on stock when these problems started. i hoping different roms would solve the problem...so i started rooting and intalled tedxodus and the same problems...hopefully someone could help please.

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