Database Develop

If my phone randomly shuts off/reboots, this means...?

Bad Kernel? Bad Radio? What?
I've used quite a few different ROMs. (Enom, Kang [CM], MIUI, and most recently, Rodriguezstyle's miui.)
But, the problem keeps happening, despite wiping between each ROM.
is it the radio? or the kernel? I think it might be, but I'm fairly certain I have the right kernel...and I upgraded my radio when I went to Froyo...
Gah.

I dunno about the kernel, but from what I've heard, if you have the wrong radio your n1 will be bricked. So I guess it's not the radio.

It's not a problem, I've been living with it. It's just rather annoying...
Maybe it's an app I have installed? Or things aren't...done right? Augh idk.

Change the Kernel and that will fix it, pershoot's worked the best for me.

Do you have to pull the battery when it reboots?

cmarti said:
Change the Kernel and that will fix it, pershoot's worked the best for me.
Click to expand...
Click to collapse
I've changed it to many kernels. Right now i'm using this one:
2.6.35.4-950mV-BFS-SVS-AIX-720p-Monks-082710
rickytenzer said:
Do you have to pull the battery when it reboots?
Click to expand...
Click to collapse
No. I will be chilling on the phone, and then I will randomly see the boot image.

if your nexus is still less than a year old, get a new replacement device

watch the logcat output (adb logcat), and also kernel messages http://bootloader.wikidot.com/linux:android:kmsg

khanh1289 said:
if your nexus is still less than a year old, get a new replacement device
Click to expand...
Click to collapse
I don't have insurance, I don't think...idk. I bought it outright from the google store...what would I have to do? Also, its unlocked, obviously...

hollywooder said:
I don't have insurance, I don't think...idk. I bought it outright from the google store...what would I have to do? Also, its unlocked, obviously...
Click to expand...
Click to collapse
Are you overclocked?

SiNJiN76 said:
Are you overclocked?
Click to expand...
Click to collapse
Not that I'm aware of. I don't even have setcpu installed anymore.
So unless the roms themselves overclock, then no. I upgraded my
kernel, but it has done a random shut off once since then. But it's
not that often. Not as often as it was at least.

Do you have more than one battery to try? My phone locked up or randomly rebooted several times a day when I was using Cyanogen 6rc1, but it only did it with one battery and ran fine with the other. The problem went away after I updated CM though.
My theory is that my "bad" battery is damaged slightly enough that it conflicted with something particular in that rom (also happened with 3-4 different kernels). I don't know anything about batteries, but if that's accurate, I don't see why a battery couldn't be damaged enough to conflict with all roms.
It doesn't sound like your problem exactly, but might be one of the simpler things to try, especially if you have a spare or could borrow one or something.

Try to extract the SD-card and Power ON the phone without it. If the phone works
well in that condition, problem solved.
Something like this happens to me one time, all I do was to format the entire SD-card
in my iMac with the Disk Utility, filling all the space with zeros (0) for be sure all the
data was erased correctly. Then I make the partitions again, flash a ROM and all
is fine now.
Good luck!

I had the same problem. Phone would reboot during many tasks. This would happen with any ROM even stock. I sent the phone to htc and they changed the motherboard under warranty. I noticed it first started to happen with robo defense and then other apps such as YouTube or browsing the net. I wasn't able to use the phone while it was charging or it would reboot.

wsrider said:
I had the same problem. Phone would reboot during many tasks. This would happen with any ROM even stock. I sent the phone to htc and they changed the motherboard under warranty. I noticed it first started to happen with robo defense and then other apps such as YouTube or browsing the net. I wasn't able to use the phone while it was charging or it would reboot.
Click to expand...
Click to collapse
My phone isn't that bad, and no luck with the sd card thing.

hollywooder said:
My phone isn't that bad, and no luck with the sd card thing.
Click to expand...
Click to collapse
I bought my nexus one in may. It got worse over time and i had it repaired in september

If you buy it off from google store, it comes with a 1 year manufacture warranty, call HTC and get a replacement device

khanh1289 said:
If you buy it off from google store, it comes with a 1 year manufacture warranty, call HTC and get a replacement device
Click to expand...
Click to collapse
I don't believe I ever filled out the warranty, can I still get it replaced?

Sorry for the double post, but I'm really curious...about the warranty thing.

sergioalvarezmac said:
Try to extract the SD-card and Power ON the phone without it. If the phone works
well in that condition, problem solved.
Something like this happens to me one time, all I do was to format the entire SD-card
in my iMac with the Disk Utility, filling all the space with zeros (0) for be sure all the
data was erased correctly. Then I make the partitions again, flash a ROM and all
is fine now.
Good luck!
Click to expand...
Click to collapse
This is my suggestion as well. A friend of mine had this problem. There was a corrupt video on his sd card that caused the entire issue.

[Q] Returning captivate?

I have a phone that is in the range of phones effected by the standby of death thing and i didn't want to return it but it started affecting my phone, or at least i think it is. I almost always have a custom rom on it so could that be it. And also if i need to return my phone what should i do, should i just return it to jh7 and then call them to make a return or what? My IMEI ends in 3918.

yamato2 said:
I have a phone that is in the range of phones effected by the standby of death thing and i didn't want to return it but it started affecting my phone, or at least i think it is. I almost always have a custom rom on it so could that be it. And also if i need to return my phone what should i do, should i just return it to jh7 and then call them to make a return or what? My IMEI is ********3918.
Click to expand...
Click to collapse
First of all, never expose ur IMEI like this.
Try changing the kernel/ROM and see if it still is exhibiting the same behavior.

diablo009 said:
First of all, never expose ur IMEI like this.
Try changing the kernel/ROM and see if it still is exhibiting the same behavior.
Click to expand...
Click to collapse
Second, don't quote his mistake because now even if he edits his post the IMEI is still exposed.

tsk3
Sent from my SAMSUNG-SGH-I897 using XDA App

I'm on the same boat.
Honestly, I'm switching over to a more stable ROM to avoid it, and then once the refurb Atrix/Infuse/Inspires come out, I'll ring warranty and pick one up.

what defines standby of death? 10% hr?
5% hr?

Really?!?!?!
cappyandroid said:
I'm on the same boat.
Honestly, I'm switching over to a more stable ROM to avoid it, and then once the refurb Atrix/Infuse/Inspires come out, I'll ring warranty and pick one up.
Click to expand...
Click to collapse
So your saying that i can keep my phone and since it has that standby of death thing i can return it and get a atrix/infuse when they come out instead? If so that is awesome, because i got my captivate right before they announced them and i was really angry. But how would i go about doing that once they came out? And about the imei thing, sorry i forgot.

You can't return it for a different phone can you?

opcow said:
Second, don't quote his mistake because now even if he edits his post the IMEI is still exposed.
Click to expand...
Click to collapse
I am sorry. Thanks for pointing out. Edited my post to mask out the IMEI.

JJ133169 said:
what defines standby of death? 10% hr?
5% hr?
Click to expand...
Click to collapse
standby death means - phone turning itself off when in standby mode, irrespective of battery level.
mine used to turn off whenever it wanted be it the battery was in 90s, or in 80s, or anything for that matter. Never could I predict when I would find it turned off.

grave101 said:
You can't return it for a different phone can you?
Click to expand...
Click to collapse
Under normal instances no they will send you the same device (at least ATT) as long as they have them.

you have 30 days from date of purchase to get a different phone, after that your stuck with what you have.

diablo009 said:
First of all, never expose ur IMEI like this.
Try changing the kernel/ROM and see if it still is exhibiting the same behavior.
Click to expand...
Click to collapse
Why not? What can someone do with it?

JJ133169 said:
you have 30 days from date of purchase to get a different phone, after that your stuck with what you have.
Click to expand...
Click to collapse
Phone bought in July.
1. Phone exchange (August)
2. New battery sent (Nov)
3. Phone exchange (Dec)
4. Phone exchange (Dec) <-- At this point AT&T said they would let me pick a different device if this too didn't work and was suffering sleep death issue
nydriek said:
Why not? What can someone do with it?
Click to expand...
Click to collapse
In short, security reasons. Anyone could clone ur device if they know ur IMEI number.

diablo009 said:
Phone bought in July.
1. Phone exchange (August)
2. New battery sent (Nov)
3. Phone exchange (Dec)
4. Phone exchange (Dec) <-- At this point AT&T said they would let me pick a different device if this too didn't work and was suffering sleep death issue
In short, security reasons. Anyone could clone ur device if they know ur IMEI number.
Click to expand...
Click to collapse
good thing 2 know thanks

diablo009 said:
Phone bought in July.
1. Phone exchange (August)
2. New battery sent (Nov)
3. Phone exchange (Dec)
4. Phone exchange (Dec) <-- At this point AT&T said they would let me pick a different device if this too didn't work and was suffering sleep death issue
-----------------------------------------------------------------------------
Yes, they can exchange your phone, I had a nokia mural replaced so many times I called the presidents office of AT&T, long story short I got a captivate for $99 dollars from that and a 3 month extension to my contract.
You can in special circumstances get a new phone, but unless you have it replaced 3+ times there not going to do much...
Click to expand...
Click to collapse

Will at&t know?

If I flash back to stock rom, will they be able to tell that I have flashed other roms?
I'm considering trying to get a replacement due to random shut downs. My work has me on call and sometimes I pick up my phone and I don't know how long it's been off. My employees often text me important stuff from the job. So this is important to me.
So will they be able to tell?

Nope, make sure to master clear and then get the JH7 update to be sure.

cappysw10 said:
Nope, make sure to master clear and then get the JH7 update to be sure.
Click to expand...
Click to collapse
Agreed.
Though I suggest you hold out for another week or two and have them replace it for the Inspire. I'm going to do that soon, and speak to their 'Android specialists' about it.

Two things I don't like about that phone are the size (it's huge) and the lcd screen. I don't think I could go to an lcd after using samoled.
Plus, how would that work. I have a 2 year commitment with this phone, how could I trade for that one. I'm well past my trial period.

did you buy phone insurance? u coulda always just drop the phone and bust the screen.
if not, flash back to stock and the n00bs in the store wont know the difference. however, if you are well past your trial period, att is gonna send you to samsung more than likely. at least that is what they tried to do with me. my first captivate shut down every time i got a text message.

If you're insisting on switching phones, contact warranty and they'll send you another one. After they've sent you two Captivates, you are within your rights to ask for a different make and model. If they don't comply just ask for the Resolutions team, and they'll help you out.

thank you all

bms231 said:
did you buy phone insurance? u coulda always just drop the phone and bust the screen.
Click to expand...
Click to collapse
Because insurance fraud is always a good idea (purposely breaking your phone is insurance fraud FYI).

yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.

task650 said:
yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.
Click to expand...
Click to collapse
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App

-Kevlar- said:
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Last time i checked they did but eeh if it work for him it works...

Bionic is Not Turning On.

It's not rooted and doesn't have anything on it. Pretty much stock. Sent a text msg this morning and checked my email from it. Came back to it abt 20 minutes later and it won't even turn on. Tried charging it. Won't turn on. Tried swapping with my regular battery (which was fully charged when I put it away. It could be dead by now.). Nothing. Tried removing the battery, waiting, replacing the battery. Nothing. I did briefly get the M Dual Core icon and then all went blank.
Suggestions?

Back to VZW. Sounds like a faulty handset.
Good Luck,
RMD

rduckwor said:
Back to VZW. Sounds like a faulty handset.
Good Luck,
RMD
Click to expand...
Click to collapse
I second this.

Without going through the pain of returning it, would you be able to connect it to your computer, and reflash the (is it TRZ?) file through the new RSD Lite through the stock bootloader? Definitely worth a try.

BFirebird101 said:
Without going through the pain of returning it, would you be able to connect it to your computer, and reflash the (is it TRZ?) file through the new RSD Lite through the stock bootloader? Definitely worth a try.
Click to expand...
Click to collapse
idefiler6 said:
I second this.
Click to expand...
Click to collapse
rduckwor said:
Back to VZW. Sounds like a faulty handset.
Good Luck,
RMD
Click to expand...
Click to collapse
Thanks, all.. Hauled my cookies 30 minutes over to Verizon. The sales rep assumed I hadn't bothered to charge my phone. When he realized it wasn't the battery, he was extremely helpful and replaced the phone on the spot. He said he'd never seen that before and with a phone less than 1 month old, I shouldn't have those kinds of issues. Kudos to Verizon for a pleasant experience. I've had some bad experiences in the past, but this gentleman was helpful and didn't try to sell me any accessories! ;p (They always try to sell me something when I'm there.)

BFirebird101 said:
Without going through the pain of returning it, would you be able to connect it to your computer, and reflash the (is it TRZ?) file through the new RSD Lite through the stock bootloader? Definitely worth a try.
Click to expand...
Click to collapse
This is referencing what one would do if the software had an issue, if it does this will fix it but kinda sounds like hardware. I have returned my Bionic to stock twice its fairly easy, computer does almost everything. Here is this to get you going if you wanna do it.
http://forum.xda-developers.com/showthread.php?t=1262540
Just remember, phone has to be in fastboot mode to be detected by RSD Lite and once its detected and the file starts flashing, if it seems like its not making progress while saying otherwise, dont unplug it just wait
Sent from my DROID BIONIC using xda premium

BFirebird101 said:
Without going through the pain of returning it, would you be able to connect it to your computer, and reflash the (is it TRZ?) file through the new RSD Lite through the stock bootloader? Definitely worth a try.
Click to expand...
Click to collapse
One would need the ability to turn the phone on in the first place for this to be attempted. That's why no one was mentioning the FXZ.

The phone booted to the dual core M logo, which with myself that happens to be as far as mine would go when i successfully flashed my FXZ. The phone needs to boot to the fastboot screen which can be done on many occasions that the phone can get to the first logo, as long as there is battery left.
....
But congrats on the new replacement i just saw that after i posted
Sent from my DROID BIONIC using xda premium

It hasn't happened to me but I have to pull the battery on my wifes Bionic at least once a week and twice in one day. It would just go away suddenly and act like it was dead. I may return it for a replacement.

if anyone has exchanged their Bionic for a replacement because of the BSOD defect, will you please provide feedback in this thread? thanks

hi all:
just bought a bionic off ebay for cheap ($20 + free ship) but it has problems
it was being sold as "battery with water damage but phone is not but wont power on"
he said one night he left it in his drawer and when he woke up it didn't work anymore he tried removing battery and all that.
to my understanding the battery was previously water damaged and he could still use it and then got the wont power on later on.
anyhow to my question
the phone comes today with just the phone, water damaged battery and wall charger.
should I cut the end off the charger and do the wires to the battery and insert battery into phone and plug usb cord from laptop to the phone?
isn't this the correct way for bsod and a non water damaged battery?
is there anyway to test the waterdamaged battery to see if it could still be good?
I have a multimeter

Wife's Note 3 shows "custom" at bottom?

I never noticed this but couple days ago, my wife's note 3 started to lock up constantly throughout the day. I told her these things happen sometimes and to just take the battery out, and put it back in and let it restart. When she did this, I realized under the SAMSUNG on bootup, there was an unlocked padlock with the wording CUSTOM under it. I was shocked and confused how this can be...
I asked her about it, and she said it's been like that since we got the phones. She remembers at the AT&T store that the seal was broken off by the salesman, so there is no way it was a returned phone.
What gives? ATT is going to give her a refurb phone, but she's very mad because we've had the phone for 2 months and had no idea she had an unlocked phone, and she shouldn't be penalized for getting a 'used' phone.
They told her that it was the nova launcher that is causing the issues, becuase it's an unofficial app. these people....
I told her maybe she got lucky and got a dev phone (too bad dev phone keeps locking up lol)
any ideas on this?

try running the "root checker" app on it. Mine showed it after I first flashed it.
Sent from my SM-N900T using Tapatalk

They are stupid. It's not Nova.
I highly doubt it is a dev phone... But if it is, I would love to see the model number of the device and system info. Would you be willing to post that info?
Sent from my SAMSUNG-SM-N9005A using XDA Premium 4 mobile app

graydiggy said:
They are stupid. It's not Nova.
I highly doubt it is a dev phone... But if it is, I would love to see the model number of the device and system info. Would you be willing to post that info?
Sent from my SAMSUNG-SM-N9005A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
sure, i will try to get it to you guys.

This is hilarious, I installed nova before I root my phone, and there was no custom and pad lock when reboot, the custom and pad lock only showed up after I rooted my phone, the custom and pad lock had remained on the screen even I unroot the phone. I think your wife got a returned phone.

It still had all the seals on it!!!

here are the pictures. she got a replacement phone, and that is messed up too. the screen fails to turn on. everytime you press ON, the phone vibrates, but nothing from screen. She said after she took battery out etc, THAT phone ended up with the custom logo at bottom too. I have no idea what she's doing to these phones!!!!

I thought the custom only happened when you rooted it and placed safestrap or a recovery on them.

Looks normal to me.its not a developer edition.
I am curious as to why it is throwing this Custom status when it isn't.
I assume both are complete stock. no root, etc.
Sent from my SM-N9005 using XDA Premium 4 mobile app

razorseal said:
here are the pictures. she got a replacement phone, and that is messed up too. the screen fails to turn on. everytime you press ON, the phone vibrates, but nothing from screen. She said after she took battery out etc, THAT phone ended up with the custom logo at bottom too. I have no idea what she's doing to these phones!!!!
Click to expand...
Click to collapse
i would use the return to MJ5 stock thread and flash the odin MJ5, then the MI9 fix and then the proper Mj5 files again and see if that clears up the issue. something seems to be lingering in the system that gives it the "custom" status.

coolmingli said:
This is hilarious, I installed nova before I root my phone, and there was no custom and pad lock when reboot, the custom and pad lock only showed up after I rooted my phone, the custom and pad lock had remained on the screen even I unroot the phone. I think your wife got a returned phone.
Click to expand...
Click to collapse
graydiggy said:
Looks normal to me.its not a developer edition.
I am curious as to why it is throwing this Custom status when it isn't.
I assume both are complete stock. no root, etc.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
the2rrell said:
i would use the return to MJ5 stock thread and flash the odin MJ5, then the MI9 fix and then the proper Mj5 files again and see if that clears up the issue. something seems to be lingering in the system that gives it the "custom" status.
Click to expand...
Click to collapse
I might have to do that, but what a hassle. this woman just wants to use her phone! Might do a factory reset for her, see how that works out..
coolmingli said:
This is hilarious, I installed nova before I root my phone, and there was no custom and pad lock when reboot, the custom and pad lock only showed up after I rooted my phone, the custom and pad lock had remained on the screen even I unroot the phone. I think your wife got a returned phone.
Click to expand...
Click to collapse
graydiggy said:
Looks normal to me.its not a developer edition.
I am curious as to why it is throwing this Custom status when it isn't.
I assume both are complete stock. no root, etc.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
100% stock. she wouldn't know a thing about root.

razorseal said:
I might have to do that, but what a hassle. this woman just wants to use her phone! Might do a factory reset for her, see how that works out..
100% stock. she wouldn't know a thing about root.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2559715
here is the link to the Back to MJ5 stock thread, in all honesty once you get the files downloaded it only takes about 20 min to have the phone booting back up to stock MJ5 "WithOut ROOT" i just did this about 2 weeks ago. it DID get rid of the "custom" status and recovered my brick at the same time.
def worth trying!!!

You can root with kingo and use triangle away to remove the custom status.
As far as the other issues, a factory reset might help but a restore will be more likely to get rid of everything causing problems
Sent from my SM-N9005 using XDA Premium 4 mobile app

My first note 3 did that too, a few days before it went into bootloops. Something was wrong with it. Att swapped it as it was within the first 2 weeks.
Swap it out is my suggestion, If you still can. It may start going wrong one day.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

WHat I might do is, go to the ATT store with BOTH phones, and show them how this one keeps locking up (well I can't show that probably as it's random) but I can show the custom thing.
then I can show the refurbished phone that I just received and how the screen fails to turn on.
hopefully the corp store can get the idea, and give me a new phone or something

razorseal said:
WHat I might do is, go to the ATT store with BOTH phones, and show them how this one keeps locking up (well I can't show that probably as it's random) but I can show the custom thing.
then I can show the refurbished phone that I just received and how the screen fails to turn on.
hopefully the corp store can get the idea, and give me a new phone or something
Click to expand...
Click to collapse
OH CRAP NO!!!!
if they SEE the custom status, they will not even deal with you unless you get a really cool rep. They instantly think that you tried to ROOT the phone and that is why you have ANY ISSUE you are talking about. i would not bring that phone into the store looking like that bruh.
the custom status is a symbol for root/modded phones. just do the stock restore, and IF at that point you want to take it back go for it. at least you will not have the custom lock screen going against you.

the2rrell said:
OH CRAP NO!!!!
if they SEE the custom status, they will not even deal with you unless you get a really cool rep. They instantly think that you tried to ROOT the phone and that is why you have ANY ISSUE you are talking about. i would not bring that phone into the store looking like that bruh.
the custom status is a symbol for root/modded phones. just do the stock restore, and IF at that point you want to take it back go for it. at least you will not have the custom lock screen going against you.
Click to expand...
Click to collapse
The point is not how to get rid of the custom logo, the point is why OP's wife brand new Note 3 sealed in the box has the logo, ATT should exchange it with a new phone not an refurbished.

coolmingli said:
The point is not how to get rid of the custom logo, the point is why OP's wife brand new Note 3 sealed in the box has the logo, ATT should exchange it with a new phone not an refurbished.
Click to expand...
Click to collapse
i feel that, but what you are saying is that you want ATT ( big brother so to speak ) to admit that sent him a modded phone? WONT HAPPEN!!!
they will accuse her/him of tinkering and that is what caused the custom logo. even IF it came that way. i dont see them eating that blame as im sure they have quality control and procedures in place that should catch that kind of slip. and if it did slip through....you expect them to say yep your right we screwed up.
things happen, but i dont see them being ok with that....lol

I did be real mad if I bought the phone contract or not only found out it's been tempered.

coolmingli said:
I did be real mad if I bought the phone contract or not only found out it's been tempered.
Click to expand...
Click to collapse
i would too, but being mad will not change there view of a custom phone. best you can do is either fix it yourself ( stock odin packages ).
Orrr go into the store and HOPE you get a rep that doesnt know what the CUSTOM logo means.