Database Develop

Cappy turns itself off

Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith

smithisize said:
Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
Click to expand...
Click to collapse
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App

diablo009 said:
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith

smithisize said:
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
Click to expand...
Click to collapse
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.

diablo009 said:
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
Click to expand...
Click to collapse
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith

smithisize said:
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
Click to expand...
Click to collapse
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.

diablo009 said:
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
Click to expand...
Click to collapse
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith

smithisize said:
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
Click to expand...
Click to collapse
Thanks Smith. When u get ur replacement I would recommend u wait for 3-4 days, confirm it does not have sleep death or charge death issues, and then apply screen protector.

Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.

Will do, if I even get one this time around. We will see...
Thanks again!
Regards
Smith

I have a 1008 build phone and I'm hoping to exchange mine within the week. I flashed back to stock with Odin 1Click on Tuesday and I noticed it isn't entirely the same as when I bought the phone. There are some default apps missing, QuickOffice for one. Anyone have ideas?

avgjoegeek said:
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Click to expand...
Click to collapse
Hmm. How would I get it to repeat lol, charge it all the way and wait? And do you think they would really sit there and wait for the battery to charge to 100 to test or just swap?
Regards
Smith

You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.

avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
+1
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.

avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
diablo009 said:
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
Click to expand...
Click to collapse
Great, thanks. That is all I needed to hear. Hopefully returning it today. Then as long as I can use the three-button mode to get into download and recovery, I think I'm going to try flashing my first ROM bundle.

So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.

trekie86 said:
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
Click to expand...
Click to collapse
Yes. AT&T person is right. After multiple exchanges, my 4th n current phone is a 10.07 build, been using for over 2 months now n its been good.

Will at&t know?

If I flash back to stock rom, will they be able to tell that I have flashed other roms?
I'm considering trying to get a replacement due to random shut downs. My work has me on call and sometimes I pick up my phone and I don't know how long it's been off. My employees often text me important stuff from the job. So this is important to me.
So will they be able to tell?

Nope, make sure to master clear and then get the JH7 update to be sure.

cappysw10 said:
Nope, make sure to master clear and then get the JH7 update to be sure.
Click to expand...
Click to collapse
Agreed.
Though I suggest you hold out for another week or two and have them replace it for the Inspire. I'm going to do that soon, and speak to their 'Android specialists' about it.

Two things I don't like about that phone are the size (it's huge) and the lcd screen. I don't think I could go to an lcd after using samoled.
Plus, how would that work. I have a 2 year commitment with this phone, how could I trade for that one. I'm well past my trial period.

did you buy phone insurance? u coulda always just drop the phone and bust the screen.
if not, flash back to stock and the n00bs in the store wont know the difference. however, if you are well past your trial period, att is gonna send you to samsung more than likely. at least that is what they tried to do with me. my first captivate shut down every time i got a text message.

If you're insisting on switching phones, contact warranty and they'll send you another one. After they've sent you two Captivates, you are within your rights to ask for a different make and model. If they don't comply just ask for the Resolutions team, and they'll help you out.

thank you all

bms231 said:
did you buy phone insurance? u coulda always just drop the phone and bust the screen.
Click to expand...
Click to collapse
Because insurance fraud is always a good idea (purposely breaking your phone is insurance fraud FYI).

yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.

task650 said:
yeah. just say you lost your phone and keep it as a spare. i've done it twice now with no problems what so ever.
Click to expand...
Click to collapse
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App

-Kevlar- said:
They won't put a block on the lost phone?
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Last time i checked they did but eeh if it work for him it works...

[Q] About sleep of death.

Hi Yesterday my phone did 1 sleep of death, well today when I woke up it did not want to get up, so I took the battery out plugged it back in and it started fine.
This is the first time this has happened and I have no idea if it is really a sleep of death ( I have had the phone since June 2010 ) so it is still under Samsung warrante , no idea if I should send it to the factory for a repair OR Just chill because it has only happened once any comments are appreciated.

There are several threads about the random shutdown issue. Both at&t and samsung are aware of the issue. If your phone is a 10.06 build, it would certainly be susceptible.
My first phone was a10.06 build purchased in august. It had its first random shutdown in late november. From that point the random shutdowns were gradually increasing in frequency.
I asked for a warranty replacement by phone since the nearest service center is about a two hour round trip for me. The first rep I spoke to forwarded me to a samsung specialist who assured me that the replacement phone would not have the random shutdowns.
This was just before the official 2.2 update came out, so my new phone, which is a 10.08 build, came with jh7 installed and had fully working gps.
Sent from my SGH-I897 using XDA App

Did it not power up when u pressed and held the power button. Or were u forced to pull out battery?

creepyncrawly said:
There are several threads about the random shutdown issue. Both at&t and samsung are aware of the issue. If your phone is a 10.06 build, it would certainly be susceptible.
My first phone was a10.06 build purchased in august. It had its first random shutdown in late november. From that point the random shutdowns were gradually increasing in frequency.
I asked for a warranty replacement by phone since the nearest service center is about a two hour round trip for me. The first rep I spoke to forwarded me to a samsung specialist who assured me that the replacement phone would not have the random shutdowns.
This was just before the official 2.2 update came out, so my new phone, which is a 10.08 build, came with jh7 installed and had fully working gps.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
ok i have a 1006 build and never had a random shutdown. if i do eventually, at this point it would almost be better just to deal with it, right?
Sent from my SAMSUNG-SGH-I897 using XDA App

diablo009 said:
Did it not power up when u pressed and held the power button. Or were u forced to pull out battery?
Click to expand...
Click to collapse
did not power up when pressed and held the power button, I had to remove the battery
Sent from my SAMSUNG-SGH-I897 using XDA App

creepyncrawly said:
There are several threads about the random shutdown issue. Both at&t and samsung are aware of the issue. If your phone is a 10.06 build, it would certainly be susceptible.
My first phone was a10.06 build purchased in august. It had its first random shutdown in late november. From that point the random shutdowns were gradually increasing in frequency.
I asked for a warranty replacement by phone since the nearest service center is about a two hour round trip for me. The first rep I spoke to forwarded me to a samsung specialist who assured me that the replacement phone would not have the random shutdowns.
This was just before the official 2.2 update came out, so my new phone, which is a 10.08 build, came with jh7 installed and had fully working gps.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
My phone is a 1007 rev 2 it has great gps, no idea if the 1007 suffer from the sleep of death or no, that's what I would like to know if it was a 1 time single incident or if I should run to samsung asap. Thx
Sent from my SAMSUNG-SGH-I897 using XDA App

chuby007 said:
did not power up when pressed and held the power button, I had to remove the battery
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Do u have any UC or UV settings set on ur phone. These two are possible reasons for not responding to power button.

chuby007 said:
My phone is a 1007 rev 2 it has great gps, no idea if the 1007 suffer from the sleep of death or no, that's what I would like to know if it was a 1 time single incident or if I should run to samsung asap. Thx
Click to expand...
Click to collapse
There was a thread here somewhere that had in the first post a reproduction of a letter to at&t service techs advising about the problem of the random shutdowns. In that letter there was an explanation that if the phone has an ime number below a certain value then it might be succeptible. I believe if I remember correctly that affected phones could be 1008 or earlier. You'd have to search out that thread to find out what number you have to be below.
On my phone, when it turned off, I could turn it back on with the power button. I only had to pull the battery on one or two occasions. But others have reported in the various threads having to pull the battery to turn the phone back on and still replacing it through warranty. On my phone, I tried everything I could think of to correct the problem, but nothing helped. First, follow up leads like the one from diablo about over clock/under volt, or anything else that might be causing this. Then, maybe you should watch it for a few weeks and see what happens. If you have the random shutdown problem, it will keep happening.
If you purchased the phone from at&t, then they will replace it under warranty if it has the problem. If not, I guess you have to go to samsung for warranty replacement. In that case, I think you have to send your phone in to them first.

diablo009 said:
Do u have any UC or UV settings set on ur phone. These two are possible reasons for not responding to power button.
Click to expand...
Click to collapse
Please clarify "UC or UV"?

diablo009 said:
Do u have any UC or UV settings set on ur phone. These two are possible reasons for not responding to power button.
Click to expand...
Click to collapse
yes I do have OC and UV settings on my phone... maybe that was it I'll keep an eye for that thank you !

creepyncrawly said:
There was a thread here somewhere that had in the first post a reproduction of a letter to at&t service techs advising about the problem of the random shutdowns. In that letter there was an explanation that if the phone has an ime number below a certain value then it might be succeptible. I believe if I remember correctly that affected phones could be 1008 or earlier. You'd have to search out that thread to find out what number you have to be below.
On my phone, when it turned off, I could turn it back on with the power button. I only had to pull the battery on one or two occasions. But others have reported in the various threads having to pull the battery to turn the phone back on and still replacing it through warranty. On my phone, I tried everything I could think of to correct the problem, but nothing helped. First, follow up leads like the one from diablo about over clock/under volt, or anything else that might be causing this. Then, maybe you should watch it for a few weeks and see what happens. If you have the random shutdown problem, it will keep happening.
If you purchased the phone from at&t, then they will replace it under warranty if it has the problem. If not, I guess you have to go to samsung for warranty replacement. In that case, I think you have to send your phone in to them first.
Click to expand...
Click to collapse
I'll check those numbers out maybe I'm one of the "lucky" ones with a phone that can fail :S
I got it from AT&T and payed full price for it cause it was comming to my country I think AT&T warranty expired so I have to go the samsung way :S
thx

fldude99 said:
Please clarify "UC or UV"?
Click to expand...
Click to collapse
it's OC UV
OC = over clocking
UV = under volting
you can read about it all over

Texts aren't coming through

Unless I reboot. What's the deal? Only started happening today. Restarted about 10 times just to receive texts. It's updated to 2.3.5 as well, so it's not even the 2.3.3 issue.

Which rom are you using?

Did you try factory reset?

default rom.
it started working, but i contacted htc customer support and they told me to do a soft reset. pull out the battery whilst the phone is on. now i just read that you're not supposed to do that. huh.

martyfly1990 said:
default rom.
it started working, but i contacted htc customer support and they told me to do a soft reset. pull out the battery whilst the phone is on. now i just read that you're not supposed to do that. huh.
Click to expand...
Click to collapse
Who is your carrier?

O2.
So a couple of people said they haven't received my texts now. Dunno what's going on.
Anyway, does pulling out the battery whist the phone is on cause any damage to the OS or the phone in general?

martyfly1990 said:
O2.
So a couple of people said they haven't received my texts now. Dunno what's going on.
Anyway, does pulling out the battery whist the phone is on cause any damage to the OS or the phone in general?
Click to expand...
Click to collapse
Who is your carrier? Are you on Optus?
Have you verified if your APN settings are correct?

martyfly1990 said:
O2.
So a couple of people said they haven't received my texts now. Dunno what's going on.
Anyway, does pulling out the battery whist the phone is on cause any damage to the OS or the phone in general?
Click to expand...
Click to collapse
Yes. It can break a certain part of the hardware ......... processor? But I'm not sure
Sent from my HTC Incredible S using xda premium

martyfly1990 said:
O2.
So a couple of people said they haven't received my texts now. Dunno what's going on.
Anyway, does pulling out the battery whist the phone is on cause any damage to the OS or the phone in general?
Click to expand...
Click to collapse
Doing that while the phone is booting can fry your emmc chip. Better to use 3 button combo to reset.
What version radio do you have? Some of the older ones had delayed missed SMS/calls issue.

led strip don't work ,logo, fan, fingerprint complete stop !!!

The led strip,logo, fan, fingerprint complete stop !!! Alone I rest the phone and it is the same problem I removed everything the phone new help please

What software version do you have?
Is it rooted?

No it's not I have last version
No it's not rooted

Nightpwish said:
What software version do you have?
Is it rooted?
Click to expand...
Click to collapse
No it's not rooty , Android version 9

almlksam3 said:
No it's not rooty , Android version 9
Click to expand...
Click to collapse
One in ten phones have defects. That's simply statistics.
You have a defective phone.
You need to return it and replace it with a working phone.

Nightpwish said:
What software version do you have?
Is it rooted?
Click to expand...
Click to collapse
nabbed said:
One in ten phones have defects. That's simply statistics.
You have a defective phone.
You need to return it and replace it with a working phone.
Click to expand...
Click to collapse
Haha that's is the problem I buy it from Israel and I am now study in Georgia

Try factory reset. If that doesn't work, "Game over man! Game over!"

almlksam3 said:
Haha that's is the problem I buy it from Israel and I am now study in Georgia
Click to expand...
Click to collapse
Have you flashed the phone since you got it?
Seems odd that, that many things would fail all at once without the phone completely going kaput.
Though, if I had to guess, I'd say one of the layers of the phone became disconnected if it's not software related.

Psyrecx said:
Have you flashed the phone since you got it?
Seems odd that, that many things would fail all at once without the phone completely going kaput.
Though, if I had to guess, I'd say one of the layers of the phone became disconnected if it's not software related.
Click to expand...
Click to collapse
The phone new I get this problem after 2 months I don't do anything to it when I get update I update it the problem start from rgb and fan then the logo then the fingerprint I don't know why

Loose connections internally could be the issue, though there'd need to be a couple of them in order for that many things to fail.
Either way, sounds like an RMA would be the only way to fix it, and it shouldn't matter where you purchased it.