[Q] About sleep of death. - Captivate Q&A, Help & Troubleshooting

Hi Yesterday my phone did 1 sleep of death, well today when I woke up it did not want to get up, so I took the battery out plugged it back in and it started fine.
This is the first time this has happened and I have no idea if it is really a sleep of death ( I have had the phone since June 2010 ) so it is still under Samsung warrante , no idea if I should send it to the factory for a repair OR Just chill because it has only happened once any comments are appreciated.

There are several threads about the random shutdown issue. Both at&t and samsung are aware of the issue. If your phone is a 10.06 build, it would certainly be susceptible.
My first phone was a10.06 build purchased in august. It had its first random shutdown in late november. From that point the random shutdowns were gradually increasing in frequency.
I asked for a warranty replacement by phone since the nearest service center is about a two hour round trip for me. The first rep I spoke to forwarded me to a samsung specialist who assured me that the replacement phone would not have the random shutdowns.
This was just before the official 2.2 update came out, so my new phone, which is a 10.08 build, came with jh7 installed and had fully working gps.
Sent from my SGH-I897 using XDA App

Did it not power up when u pressed and held the power button. Or were u forced to pull out battery?

creepyncrawly said:
There are several threads about the random shutdown issue. Both at&t and samsung are aware of the issue. If your phone is a 10.06 build, it would certainly be susceptible.
My first phone was a10.06 build purchased in august. It had its first random shutdown in late november. From that point the random shutdowns were gradually increasing in frequency.
I asked for a warranty replacement by phone since the nearest service center is about a two hour round trip for me. The first rep I spoke to forwarded me to a samsung specialist who assured me that the replacement phone would not have the random shutdowns.
This was just before the official 2.2 update came out, so my new phone, which is a 10.08 build, came with jh7 installed and had fully working gps.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
ok i have a 1006 build and never had a random shutdown. if i do eventually, at this point it would almost be better just to deal with it, right?
Sent from my SAMSUNG-SGH-I897 using XDA App

diablo009 said:
Did it not power up when u pressed and held the power button. Or were u forced to pull out battery?
Click to expand...
Click to collapse
did not power up when pressed and held the power button, I had to remove the battery
Sent from my SAMSUNG-SGH-I897 using XDA App

creepyncrawly said:
There are several threads about the random shutdown issue. Both at&t and samsung are aware of the issue. If your phone is a 10.06 build, it would certainly be susceptible.
My first phone was a10.06 build purchased in august. It had its first random shutdown in late november. From that point the random shutdowns were gradually increasing in frequency.
I asked for a warranty replacement by phone since the nearest service center is about a two hour round trip for me. The first rep I spoke to forwarded me to a samsung specialist who assured me that the replacement phone would not have the random shutdowns.
This was just before the official 2.2 update came out, so my new phone, which is a 10.08 build, came with jh7 installed and had fully working gps.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
My phone is a 1007 rev 2 it has great gps, no idea if the 1007 suffer from the sleep of death or no, that's what I would like to know if it was a 1 time single incident or if I should run to samsung asap. Thx
Sent from my SAMSUNG-SGH-I897 using XDA App

chuby007 said:
did not power up when pressed and held the power button, I had to remove the battery
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Do u have any UC or UV settings set on ur phone. These two are possible reasons for not responding to power button.

chuby007 said:
My phone is a 1007 rev 2 it has great gps, no idea if the 1007 suffer from the sleep of death or no, that's what I would like to know if it was a 1 time single incident or if I should run to samsung asap. Thx
Click to expand...
Click to collapse
There was a thread here somewhere that had in the first post a reproduction of a letter to at&t service techs advising about the problem of the random shutdowns. In that letter there was an explanation that if the phone has an ime number below a certain value then it might be succeptible. I believe if I remember correctly that affected phones could be 1008 or earlier. You'd have to search out that thread to find out what number you have to be below.
On my phone, when it turned off, I could turn it back on with the power button. I only had to pull the battery on one or two occasions. But others have reported in the various threads having to pull the battery to turn the phone back on and still replacing it through warranty. On my phone, I tried everything I could think of to correct the problem, but nothing helped. First, follow up leads like the one from diablo about over clock/under volt, or anything else that might be causing this. Then, maybe you should watch it for a few weeks and see what happens. If you have the random shutdown problem, it will keep happening.
If you purchased the phone from at&t, then they will replace it under warranty if it has the problem. If not, I guess you have to go to samsung for warranty replacement. In that case, I think you have to send your phone in to them first.

diablo009 said:
Do u have any UC or UV settings set on ur phone. These two are possible reasons for not responding to power button.
Click to expand...
Click to collapse
Please clarify "UC or UV"?

diablo009 said:
Do u have any UC or UV settings set on ur phone. These two are possible reasons for not responding to power button.
Click to expand...
Click to collapse
yes I do have OC and UV settings on my phone... maybe that was it I'll keep an eye for that thank you !

creepyncrawly said:
There was a thread here somewhere that had in the first post a reproduction of a letter to at&t service techs advising about the problem of the random shutdowns. In that letter there was an explanation that if the phone has an ime number below a certain value then it might be succeptible. I believe if I remember correctly that affected phones could be 1008 or earlier. You'd have to search out that thread to find out what number you have to be below.
On my phone, when it turned off, I could turn it back on with the power button. I only had to pull the battery on one or two occasions. But others have reported in the various threads having to pull the battery to turn the phone back on and still replacing it through warranty. On my phone, I tried everything I could think of to correct the problem, but nothing helped. First, follow up leads like the one from diablo about over clock/under volt, or anything else that might be causing this. Then, maybe you should watch it for a few weeks and see what happens. If you have the random shutdown problem, it will keep happening.
If you purchased the phone from at&t, then they will replace it under warranty if it has the problem. If not, I guess you have to go to samsung for warranty replacement. In that case, I think you have to send your phone in to them first.
Click to expand...
Click to collapse
I'll check those numbers out maybe I'm one of the "lucky" ones with a phone that can fail :S
I got it from AT&T and payed full price for it cause it was comming to my country I think AT&T warranty expired so I have to go the samsung way :S
thx

fldude99 said:
Please clarify "UC or UV"?
Click to expand...
Click to collapse
it's OC UV
OC = over clocking
UV = under volting
you can read about it all over

Related

[Q] is there a potential software fix for the poweroff on sleep issue?

Just wondering if anyone has had any thoughts about a software fix for the poweroff on sleep the captivates have? I'm aware AT&T has all but issued a recall for them (basically if you complain, you get another one) - but I bought mine through a local reseller here in AU.
They've offered to take the unit to have a look at it, but if i'm just going to get a similar model back (with the same fault) - its not overly desirable.
I read something somewhere of a market fix that made sure the phone never went to sleep (thus hosed through battery) - anything outside of that?
This seems to have worked for me. This basicallly doesn't let the CPU drop below 200mhz, thus doesn't let it fall completely asleep. It does drain a little more battery but not severely. I wasn't one of the ones that had the shut down all the time, but it happened once a week or so. Since doing this, I haven't had a single shut down.
http://www.youtube.com/watch?v=yT2pK-gcnmA
1randomtask said:
Just wondering if anyone has had any thoughts about a software fix for the poweroff on sleep the captivates have? I'm aware AT&T has all but issued a recall for them (basically if you complain, you get another one) - but I bought mine through a local reseller here in AU.
They've offered to take the unit to have a look at it, but if i'm just going to get a similar model back (with the same fault) - its not overly desirable.
I read something somewhere of a market fix that made sure the phone never went to sleep (thus hosed through battery) - anything outside of that?
Click to expand...
Click to collapse
I sent mine in (had random shutdowns while in sleep) and it was a 1006 got back a 1008 and I've had zero problems. They also ship you the new phone first so you aren't phoneless. They also didn't bat an eye st sending me a new one.
Sent from my SAMSUNG-SGH-I896 using Tapatalk
Using SetCPU as axis01 suggested, or Captivate KeepAlive (available on the market) are both software workarounds. However, the only real 'fix' is to exchange your phone for one without the problem.
Since there doesn't seem to be a proper way to determine this ahead of time (many have reported multiple exchanges before ending up with a phone free of this issue), it's up to you to determine the tradeoff between the battery drain from software workarounds and the effort/chances of exchanging for a problem-free Captivate.
Clienterror said:
I sent mine in (had random shutdowns while in sleep) and it was a 1006 got back a 1008 and I've had zero problems. They also ship you the new phone first so you aren't phoneless. They also didn't bat an eye st sending me a new one.
Sent from my SAMSUNG-SGH-I896 using Tapatalk
Click to expand...
Click to collapse
I had similar experiences. I've exchanged my Captivate a few times for the shutdown issue and other issues, and it was easy every time. It takes about 10-15 minutes on the phone and then they ship a replacement out.

Cappy turns itself off

Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
smithisize said:
Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
Click to expand...
Click to collapse
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
diablo009 said:
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
smithisize said:
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
Click to expand...
Click to collapse
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
diablo009 said:
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
Click to expand...
Click to collapse
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
smithisize said:
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
Click to expand...
Click to collapse
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
diablo009 said:
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
Click to expand...
Click to collapse
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
smithisize said:
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
Click to expand...
Click to collapse
Thanks Smith. When u get ur replacement I would recommend u wait for 3-4 days, confirm it does not have sleep death or charge death issues, and then apply screen protector.
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Will do, if I even get one this time around. We will see...
Thanks again!
Regards
Smith
I have a 1008 build phone and I'm hoping to exchange mine within the week. I flashed back to stock with Odin 1Click on Tuesday and I noticed it isn't entirely the same as when I bought the phone. There are some default apps missing, QuickOffice for one. Anyone have ideas?
avgjoegeek said:
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Click to expand...
Click to collapse
Hmm. How would I get it to repeat lol, charge it all the way and wait? And do you think they would really sit there and wait for the battery to charge to 100 to test or just swap?
Regards
Smith
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
+1
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
diablo009 said:
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
Click to expand...
Click to collapse
Great, thanks. That is all I needed to hear. Hopefully returning it today. Then as long as I can use the three-button mode to get into download and recovery, I think I'm going to try flashing my first ROM bundle.
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
trekie86 said:
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
Click to expand...
Click to collapse
Yes. AT&T person is right. After multiple exchanges, my 4th n current phone is a 10.07 build, been using for over 2 months now n its been good.

[Q] Returning captivate?

I have a phone that is in the range of phones effected by the standby of death thing and i didn't want to return it but it started affecting my phone, or at least i think it is. I almost always have a custom rom on it so could that be it. And also if i need to return my phone what should i do, should i just return it to jh7 and then call them to make a return or what? My IMEI ends in 3918.
yamato2 said:
I have a phone that is in the range of phones effected by the standby of death thing and i didn't want to return it but it started affecting my phone, or at least i think it is. I almost always have a custom rom on it so could that be it. And also if i need to return my phone what should i do, should i just return it to jh7 and then call them to make a return or what? My IMEI is ********3918.
Click to expand...
Click to collapse
First of all, never expose ur IMEI like this.
Try changing the kernel/ROM and see if it still is exhibiting the same behavior.
diablo009 said:
First of all, never expose ur IMEI like this.
Try changing the kernel/ROM and see if it still is exhibiting the same behavior.
Click to expand...
Click to collapse
Second, don't quote his mistake because now even if he edits his post the IMEI is still exposed.
tsk3
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm on the same boat.
Honestly, I'm switching over to a more stable ROM to avoid it, and then once the refurb Atrix/Infuse/Inspires come out, I'll ring warranty and pick one up.
what defines standby of death? 10% hr?
5% hr?
Really?!?!?!
cappyandroid said:
I'm on the same boat.
Honestly, I'm switching over to a more stable ROM to avoid it, and then once the refurb Atrix/Infuse/Inspires come out, I'll ring warranty and pick one up.
Click to expand...
Click to collapse
So your saying that i can keep my phone and since it has that standby of death thing i can return it and get a atrix/infuse when they come out instead? If so that is awesome, because i got my captivate right before they announced them and i was really angry. But how would i go about doing that once they came out? And about the imei thing, sorry i forgot.
You can't return it for a different phone can you?
opcow said:
Second, don't quote his mistake because now even if he edits his post the IMEI is still exposed.
Click to expand...
Click to collapse
I am sorry. Thanks for pointing out. Edited my post to mask out the IMEI.
JJ133169 said:
what defines standby of death? 10% hr?
5% hr?
Click to expand...
Click to collapse
standby death means - phone turning itself off when in standby mode, irrespective of battery level.
mine used to turn off whenever it wanted be it the battery was in 90s, or in 80s, or anything for that matter. Never could I predict when I would find it turned off.
grave101 said:
You can't return it for a different phone can you?
Click to expand...
Click to collapse
Under normal instances no they will send you the same device (at least ATT) as long as they have them.
you have 30 days from date of purchase to get a different phone, after that your stuck with what you have.
diablo009 said:
First of all, never expose ur IMEI like this.
Try changing the kernel/ROM and see if it still is exhibiting the same behavior.
Click to expand...
Click to collapse
Why not? What can someone do with it?
JJ133169 said:
you have 30 days from date of purchase to get a different phone, after that your stuck with what you have.
Click to expand...
Click to collapse
Phone bought in July.
1. Phone exchange (August)
2. New battery sent (Nov)
3. Phone exchange (Dec)
4. Phone exchange (Dec) <-- At this point AT&T said they would let me pick a different device if this too didn't work and was suffering sleep death issue
nydriek said:
Why not? What can someone do with it?
Click to expand...
Click to collapse
In short, security reasons. Anyone could clone ur device if they know ur IMEI number.
diablo009 said:
Phone bought in July.
1. Phone exchange (August)
2. New battery sent (Nov)
3. Phone exchange (Dec)
4. Phone exchange (Dec) <-- At this point AT&T said they would let me pick a different device if this too didn't work and was suffering sleep death issue
In short, security reasons. Anyone could clone ur device if they know ur IMEI number.
Click to expand...
Click to collapse
good thing 2 know thanks
diablo009 said:
Phone bought in July.
1. Phone exchange (August)
2. New battery sent (Nov)
3. Phone exchange (Dec)
4. Phone exchange (Dec) <-- At this point AT&T said they would let me pick a different device if this too didn't work and was suffering sleep death issue
-----------------------------------------------------------------------------
Yes, they can exchange your phone, I had a nokia mural replaced so many times I called the presidents office of AT&T, long story short I got a captivate for $99 dollars from that and a 3 month extension to my contract.
You can in special circumstances get a new phone, but unless you have it replaced 3+ times there not going to do much...
Click to expand...
Click to collapse

Free battery from AT&T/Samsung?

Just wondering if anyone has managed to get a free battery from AT&T or Samsung?
I have the monthly warranty through AT&T and my phone is still under the manufacturers warranty.
I remember reading somewhere that someone did this and wanted to confirm...
Thanks
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
goabunny said:
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
??? Why would they do this? Did you have to give/send the old one?
Sent from my SAMSUNG-SGH-I897 using Tapatalk
goabunny said:
I was able to get from att with no questions asked.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
What did you say? Just went to your local AT&T store?
I too got one with no questions asked. I was actually wanting a new phone, which I got the next day on a return trip.
When I went into the warranty repair center I explained that my battery had been holding a charge all day and in most circumstances I'd have ~70% by the time I got home from work. Then over the past few days it was at 20% by the time I got home and would die within the hour if I didn't plug it in. I had some other problems with the phone too, but their solution to my problem was to send me a new battery.
I am going to ATT to get one soon
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
smithisize said:
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
Click to expand...
Click to collapse
Winning, thank you Sir.
xThe Enforcer said:
Just wondering if anyone has managed to get a free battery from AT&T or Samsung?
I have the monthly warranty through AT&T and my phone is still under the manufacturers warranty.
I remember reading somewhere that someone did this and wanted to confirm...
Thanks
Click to expand...
Click to collapse
The way I got mine was I went to buy my girlfriend the inspire I asked if the store I was at sold replacement batteries the rep said no but I can ship one to your house for free thought he ment just free shipping but that wasn't the case and two days later had a new battery in the mail
Sent from a happy phone using XDA Premium App
I don't have any ATT repair shops near, but I may try to do this at the retail store tomorrow
paintballkev812 said:
I don't have any ATT repair shops near, but I may try to do this at the retail store tomorrow
Click to expand...
Click to collapse
Same here, keep me updated. Thanks
Captivate battery
What is the reason they are offering replacement batteries so liberally?
danbisti said:
What is the reason they are offering replacement batteries so liberally?
Click to expand...
Click to collapse
Not sure to be honest. Maybe they replace any battery?
-----
On a side note, I went to the warranty center and everything went fine. Should have it in a few days. Hopefully this will fix my drain!
Originally it was a cheap (compared to a new phone) thing to try if you had the sleep death issue.
smithisize said:
Do this:
Walk into an ATT repair/warranty center. Tell them that if you leave your phone on the charger over night, the device shuts down after fully charging, and you borrowed a third party battery and the behavior didn't persist.
New battery, boom.
Regards
Smith
Just to add, I've done this 2 times. They also gave me the option of a new captivate each time lol, so I took it xD
Click to expand...
Click to collapse
Interesting, I have always wanted to try replacing my phone's battery to deduce whether my ROM or battery is causing poor battery life. By the way, I don't think I have ever seen an ATT repair/warranty center. Does anyone know if there is any in Chicagoland area?
Thanks!
I had one of the early Captivates that would randomly turn off. I tried several avenues to get it replaced, because it was way past the normal warranty limits. Several months later, I was surfing around and found an ATT service memo that addressed the issue. I called ATT and mentioned that document, and low and behold they sent me a new phone. The moral of the story is that you just never know. Service and support is like fishing.... just keep throwing different things in the water until someone bites.
i got my new battery through the mail today because there are no centers near my area either. worked like a charm. gonna love having two batteries. thanks for the heads up guys
Two batteries are great to have... Even though the one battery drains faster, lol
Sent from my SGH-I897 using XDA Premium App
I always call Warranty Exchange and they take care of anything I need. Although I do have to humor them with some basic t/s steps (all of which I've already tried ...and then some).
Boston repair center is in waltham they were very cooperative and gave me a refurb which fixed random shutdown gps problems. I wished I'd ask for a new battery.
Sent from my SAMSUNG-SGH-I897

Half of screen not working

I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!
I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
Click to expand...
Click to collapse
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
Click to expand...
Click to collapse
Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
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Click to collapse
Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.
I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
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Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app
Look on the positive side of things, 50% less battery drain due to screen usage...
I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...
Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
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T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
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Where do you see the Build date?
Sleeepy2 said:
Where do you see the Build date?
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On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Thanx :good:
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
Can you post a picture of where? I don't see any dates listed on the box.
On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.

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