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Warranty replacement question

Do you guys think they would replace my phone because of the GPS issue?
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malicenfz said:
Do you guys think they would replace my phone because of the GPS issue?
Sent from my SAMSUNG-SGH-I897 using XDA App
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It depends on your problem. If you show them the phone won't lock and GPS doesn't work, then they have too.
If your GPS is not as accurate, they may not. I am not sure what the tolerance is for that.

I spent two hours proving that same case to them and I can speak in very technical terms with them. They just kept saying I need to use ATT navigator or my gps won't work. I told them they were a bunch of useless jack asses if they think anyone will buy that garbage. Long story short, they refused, I now run Axura where the gps works wonderfully and I could not be happier. Once my contract is up I am switching carriers.
Sent from my SAMSUNG-SGH-I897 using XDA App

It doesnt even lock on. I might have to go try that. And yeah i've thought about switching carriers bit being in the military only ATT works everywhere in the world.
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malicenfz said:
Do you guys think they would replace my phone because of the GPS issue?
Sent from my SAMSUNG-SGH-I897 using XDA App
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Tell them that the gps doesnt work, it wont lock and also that your phone shuts down randomly and that it is a known issue to samsung and att. also tell them your battery sucks ass. The more things u tell them that they cant prove it in the store they will replace it on the spot. I told the att dude about 10 things about the phone the dude didnt even say anything went in the back and brought me a brand new looking cappy.

Very well thank you all for the info.

mac208x said:
Tell them that the gps doesnt work, it wont lock and also that your phone shuts down randomly and that it is a known issue to samsung and att. also tell them your battery sucks ass. The more things u tell them that they cant prove it in the store they will replace it on the spot. I told the att dude about 10 things about the phone the dude didnt even say anything went in the back and brought me a brand new looking cappy.
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x2. I walked into the repair center today and as soon as I said "I've got three things wrong with my phone" the guy was already working on the paperwork for my replacement. I was in and out in 10 minutes. The tech didn't even check anything to see if I was telling the truth, but then again I have a feeling I'm not the only person who has been to that store with a malfunctioning Cappy.
If anyone care: my first phone had the crazy self-pressing home button for a while (I learned to live with it as it wasn't so bad with certain roms) but then I started getting random shutdowns earlier this month and this weekend the GPS was just plain fubar (kept reporting me as being in Orlando instead of San Diego). Here's hoping #2 works out and I don't end up going through multiple warranty replacements just to find one that works reliably.

Also if u get a replacement check with shippmemt it is. If i rmr correctly the newer ones are 1008 that work better, you can check this under the battery. This was mentioned in one of the rom threads in the op but i cant rmr with one if i find it ill post it here
Sent from my Nexus One using XDA App

mac208x said:
Also if u get a replacement check with shippmemt it is. If i rmr correctly the newer ones are 1008 that work better, you can check this under the battery. This was mentioned in one of the rom threads in the op but i cant rmr with one if i find it ill post it here
Sent from my Nexus One using XDA App
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This was mentioned, but just as many people say their phone works great and it is different build. I think it is a red herring.

Great. Thanks
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Strange the local warranty center utterly refused to replace mine

[Q] Will At&t swap my Captivate?

I've seen people post that the newer model Captivates have working GPS. I was wondering if I contacted At&t about this, would they swap my phone to a newer model Captivate. I have the release date 1006 model and on stock 2.1 my GPS never worked.
Also, those who have successfully swapped their phones please tell me what you did. Thanks!

Considering that At&t has the worst customer service out of every company, I would assume that unless you want to pay off your early contract termination fee than no unfortunately.

I had a problem that my data connection was dropping all the time. I called att, stressed the fact that I don't have a home phone, so my cell phone is my only phone. My new captivate was overnighted to my home. Ironically the new phone had the same issue, turned out to be a bad SIM card.
With GPS being something of a "known issue" I don't know if they will swap for GPS issues.
Fact of the matter is att has never let me down customer service wise. That isn't to say I've never had issues, but I've never had an issue not be resolved to my satisfaction.
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I, too, have experienced good customer service from AT&T. It isn't the best, but it certainly wasn't bad. The worst part was the long wait times to talk to a human.

I just got mine swapped because of the GPS.
Sent from my SAMSUNG-SGH-I897 using XDA App

If your phone was bricked, They'll give you another. It's still under warranty.
I did not say I condone fraud (that's illegal).
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What the hell is this???
Ok, I just got off the phone with AT&T "Android" tech support... I restored my phone to stock and the lady had me do a factory reset. Then she had me download the Samsung GPS Restore app. It failed to lock, we tried some other things but indeed my GPS would not lock. She then deactivates my phone from the network and activates it again, but no lock. She talks to her superiors and they say it's not a phone issue? therefore the phone is not replaceable. I ask to speak to a manager or something and she transfers me to Warranty Resolutions. He takes all the info and says take the phone to a repair center and if they reproduce the issue they'll replace your phone. I'm like ok cool!
I download AT&T navi and try the 30 day trial just for the heck of it and low and behold the friggin' GPS LOCKS! So i truck on over to Google Maps and it friggin' locks as well! Within' 50 meters mind you but a lock without "use wireless networks" checked. I have NEVER gotten a lock on stock before today. Honestly I just wanted a newer model Captivate because my old v1006 model has issues with non captivate modems and I wanted to try those sweet 2.2.1 roms. I may not go to the repair center now b/c i don't want to walk in there and they're like what are you talking about it's locking fine!
Funny thing is the warranty guy said he's never heard of that issue before on a captivate, nor has anyone in that office. Maybe this problem did only affect a very small portion of these devices. Or everyone with the problem bought a new phone with in the 30 day trial.

quarlow said:
Fact of the matter is att has never let me down customer service wise. That isn't to say I've never had issues, but I've never had an issue not be resolved to my satisfaction.
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Dungeon47 said:
I, too, have experienced good customer service from AT&T. It isn't the best, but it certainly wasn't bad. The worst part was the long wait times to talk to a human.
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+1
As long as u r legitimate, and courteous, AT&T resolves them to ur satisfaction. Be patient and courteous, that's the key.

diablo009 said:
+1
As long as u r legitimate, and courteous, AT&T resolves them to ur satisfaction. Be patient and courteous, that's the key.
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I've spent years on the other end of the customer service line. For an evil credit card company. Ever since, when I call customer service I'm nice, friendly, and calm. Even when att screwed up my bill and charged me $400 in overages. I calmly explained what happened, that my rate plan was applied incorrectly (someone applied a plan with no mobile to mobile or night and weekend minutes), 10 minutes on the phone and it was taken care of. The charges refunded. The people that get the most help are the rational, calm, honest people. When I worked customer service I adjusted more fees for people that said they forgot to pay their bill than people that screamed and yelled that it was our fault it the post office.
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quarlow said:
Fact of the matter is att has never let me down customer service wise. That isn't to say I've never had issues, but I've never had an issue not be resolved to my satisfaction.
Sent from my SGH-I897 using XDA App
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Dungeon47 said:
I, too, have experienced good customer service from AT&T. It isn't the best, but it certainly wasn't bad. The worst part was the long wait times to talk to a human.
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+1 to both
The key when u want to get ur work done is being polite.

Why I had a Nexus 4 for 24 hours only...

So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.

I would not to if that happened to me, if you stay in the android camp I dont know many companies that give good customer support its a major down fall. I think this is why some people are buying from retail stores so they can just get it replaced.
Its a shame the nexus 4 is the best android phone out right now in terms of design and speed. I can't believe they treated you like that can you complain to some consumer watch dog? Maybe get a free phone out of it lol
Sent from my Nexus 4 using xda premium

They place a hold on your account to make sure you send back the damaged phone. As far as it being 2-3 weeks, I rma'd my phone Thursday night and it already shipped 2 day air.
Sent from my Nexus 4 using xda premium

I had issues with the charger port on my phone last week. I called Google and didn't have any problems talking to someone in replacements.
I called last Saturday, the phone shipped Tuesday and I had the replacement Thursday. They did do an authorization on my credit card to insure I did have the funds available, in case they find the damage to be my fault but the authorization has already disappeared.
Overall it wasn't a bad experience
Sent from my Nexus 4 using xda premium

What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.

PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
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Though it is extremely odd, sometimes **** just happens.
Sent from my Nexus 4 using xda premium

I would have them put it on a credit card rather than have a ~$400 hold on my checking account. That's just me though. ;O)
Sent from my Nexus 4 using xda premium

If you used a credit card with the play store then they don't charge you for the replacement, it's only a hold on the funds which just means you have less available credit but no charge. I this this is a good compromise for both the customers and Google.

Your loss
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paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
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I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.

paprkut said:
Your loss
Sent from my Nexus 4 using xda premium
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To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.

You got a defective unit, it happens sometimes. They're replacing it, what's the problem exactly?
Sent from my Nexus 4 using xda app-developers app

xchasa said:
To the op.
Return for refund and save yourself a heap of grief.
The phone is definitely not the best out there.
And some of the kids on this forum leave alot to be desired.
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Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app

ispeakmath said:
So, I ordered my Nexus 4 like many others did the day they became available again recently and coudn't wait for it to get here. Immediately, out of the box, I was in love with the sleek design of my new handset. The next day, my new phone was the focus of many others attention and I almost felt like a spokesman for the phone, pitching it to everyone who raised a question about it. I was in complete ire.
Unfortunately, 18 hours after having the device and having above a 50% charge, my Nexus 4 powered itself off and became a brick. I panicked immediately and called the phone number given on the site and in the attached documentation. I had to call several times and was disconnected repeatedly. I spokke to attendants a couple times and they told me that if I got disconnected again, they could not call me back. Eventually, an hour later or so, I was able to talk to someone in support who had me try a few things to get the phone into recovery. None of this worked. This is when things went from bad to worse.
I was told that I would be transferred over to product return/replacement and of course was disconnected again. I tried again....and again.
I now made it through to product replacement was told that they would email me out the shipping label to return the phone back and that they would have to charge my account for the replacement in the meantime!!! So, Google basically wants me to fork out TWICE the money, so that I can wait to have them ship out another one and they won't refund my account until they inspect the original.
I'm not sure about how many of you can afford this, but I can't. I had saved for this phone and I had already arranged to sell my old phone. Basically, I'm screwed....So, I at least ask how long it will take to ship the replacement. I'm told 2-3 weeks, even if I'm a replacement!
I spoke to another supervisor to verify this, and that was their policy. I opted for a return over a refund and am sure that I will never purchase anything from Google again.
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I had no trouble with RMA and their service. Dont worry they do RMA replacement really quick. They have reserved nexus 4 for warranty purposes.

ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
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Yes Google will suffer more. Love the self-contradicting sentences.
1. You said it's simply a case of defective handset. Who ever judges a company by a case of defective handset? By that standard, you can buy nothing because every company ships defective unit, and that's why we have warranty/replacement policy.
2. If it's simply a case of defective handset, I'm sure all the "other people" whom you are going to tell your story to, will believe in you completely and avoid Google in the future.
3. If you are quite familiar with mobile technology, you'll know all manufacturers have defective unit, and if you are following Nexus 4 news, you KNOW how Google's advance-replacement works (charge your card and refund once received your defective unit), and how bad Nexus 4 back-order is/was.
4. If you are quite familiar with mobile technology, I'm surprised you never registered an account here at XDA. Is Nexus 4 your first smartphone? First Android? If that's the case, don't say you are quite familiar with mobile technology.
Thank you for this informative post. I'm sure we will all mourn Google's loss.

estallings15 said:
Somebody's bitter.
Sent from my Nexus 4 using xda app-developers app
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Haha. Yeah. It was a big night.

xchasa said:
Haha. Yeah. It was a big night.
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Don't let life get you down, bro. You don't want to end up like me
I'm really sorry you had a bad experience, OP. I count myself as one of the lucky ones who has had zero problems with their device. I hope it stays this way.
Sent from my Nexus 4 using xda app-developers app

arotalm effect
OP, what all did you do to the device? Was it unlocked/rooted only? Or were you using a custom ROM? I think providing that information would also help the community out, as it would give us a heads up on the potential risk(s) involved with a particular build. Also, I feel sad for your loss, I do not appreciate it when people aren't very supportive of their fellow Android users, I hope things work out well man.
Kind regards,
John

ispeakmath said:
I agree, it was my loss. However, I'm no "noob" and am quite familiar with mobile technology. This was simply a case of a defective handset. I wish I had an experience with like some of you other responders have shared, however that was not the case for me. Yes, I will suffer some for not having a Nexus 4, but Google will suffer more with the loss of my business and the amount of times I will share my story.
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What a **** move.
So, you purchased a unit and it turned out to be defective. They agreed to let you exchange it, but they needed to take a hold of $400 in your account in the meantime, so you won't do it?
So, instead of just complying, you're going to spread a bogus story that just shows your own ignorance whilst trying to make Google look like a bad business? Despicable. Absolutely despicable.

It is an advanced RMA, it's the best possible way to do an RMA IMO since there is no "turnaround" time however did you ask them if you could send your phone in first and once they receive it you can get a new one sent out? It'll take even longer but that is the way most companies do things...unfortunately.
PoisonWolf said:
What else did you do the phone? I find it heard to believe that a phone will magically turn into a brick after 24 hours of use.
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Click to collapse
Hardware can fail and it is more likely for it to happen in the first 24hrs than it is a year down the road, it sucks but this is far more believable to me than the "spontaneous back shattering" that some on this site are claiming.

[Q] Phone Died, weird happenings, time to be aware?

I plugged my phone in before I went to bed, it had 57% left and I need a full charge for work each day. I woke up 45 minutes late due to my alarm not going off, I immediately grabbed my phone and pressed the power button a few times and the screen would not turn on. It was then I noticed the led was not orange or green or whatever it is when its full charged. I grabbed my girlfriends charger for her S3 and plugged it in to see if it was the cord, no luck there so I took it to work and tried a few outlets there to no avail. The phone is dead, or sleeping really ****ing hard. I called sprint who gave my the number to asurion so I could file a claim, they charged me $150 for a new phone to be shipped out and they want my old one. Which seems kinda crazy considering I bought this phone full retail on pre order for my birthday. I've also tried booting to the boot loader, through the button system and adb on my pc. Anyone have any clues as to what happened? did my phone seriously take a crap a little over a month of owning it, I'm also another $150 in the hole on it and I'm just crossing my fingers it does not happen again, can't afford this. But if anyone has any insight, suggestions, or experiences please share, thanks.

I saw this it's worth a shot
http://forum.xda-developers.com/showpost.php?p=41782209&postcount=9

This should be a warranty claim and not an insurance claim!
Sent from my HTCONE using xda premium

gutrrob said:
This should be a warranty claim and not an insurance claim!
Sent from my HTCONE using xda premium
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+1 This isn't an insurance claim. This falls under warranty and wouldn't be subject to a deductible. You should take it by a store and get it replaced.
Sent from my HTCONE using Tapatalk 4 Beta

You could also try the put it under a bright light while you're booting it trick
Sent from my HTC One running ViperROM v1.1.0

bigdaddy619 said:
I saw this it's worth a shot
http://forum.xda-developers.com/showpost.php?p=41782209&postcount=9
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Not sure how this works...
Anybody have any EDIT: hypotheses?

Software or Battery??

Hey Guys,
I really need your help on this. Last week my G4 out of no where just shuts off and never came back on. I tried removing and putting it back but it just vibrates for about 20-30 secs and stops. I called T-Mobile and they sent me a replacement. The replacement keeps rebooting randomly and the screen flickers. I called T-Mobile and they said it could be the battery, so they're going to send me a new one. So do you guys think it's the phone or the battery? I'm thinking I should pay $140 to jump. What do you guys think?

Seems like people are having trouble with certain G4 suddenly died... something about a faulty motherboard
Sent from my LG-H811 using Tapatalk

Mine phone did something similar and they had to replace the phone. A week or so ago it just shut off when I was using it, wouldn't come back on. After pulling the battery I could get it power on but it would shut off shortly after. It finally stopped coming on altogether. I called T-Mobile and they sent out a replacement.

Yesterday my phone reboot randomly a couple of times then the last time it did not come back. It would not power on at all. I tried the button combo to get it into download mode and nothing. I did notice that it would appear as a USB TTY device when connected to my computer. I tried using picocom to troubleshoot it but all it kept doing was spitting back junk. I took it to a T-Mobile store and they confirmed that it was dead. T-Mobile is sending me a replacement. I have no idea what caused it.
The manufacture date was June 2015. Maybe it would be helpful if we tracked that as these phones experience these sort of issues?

I received my new battery and the problem still exist. They're sending me another replacement phone. Is there a lemon law? This is just ridiculous...

Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.

GripR said:
Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.
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A replacement with the same issue out the box? That's weird
Sent from my LG-H811 using Tapatalk

shook187 said:
A replacement with the same issue about the box? That's weird
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I'm assuming you're saying "out the box"
Yes.
I also told the rep that I didn't feel comfortable going through the holidays with an unreliable phone and they helped me by waiving my required jump balance and allowed me to JUMP. I decided to go with the S6 since there aren't any other worthy Android phones on T-Mobiles line up. I mean the Note is just too big and the edge is too much.

Samething happened to me last week.